Metropolitan Government of Nashville & Davidson County

Providing strategic leadership for evaluation, performance management, and community health assessment to improve public health outcomes. | Extensive experience in public health or related fields, supervisory experience, and expertise in evaluation, data systems, and community engagement. | MPHD is looking for a Health Manager 3 that will serve as a division lead in the Bureau of Epidemiology and Strategic Performance, Policy and Evaluation and will provide strategic leadership and oversight of evaluation, performance management and community health assessment and improvement efforts across Metro Public Health Department. This role is responsible for building and sustaining a culture of accountability, learning, and data-driven decision-making to strengthen programs, improve outcomes, and advance health equity. The Division Lead will supervise staff working in grant development, evaluation, performance management, community health improvement, policy analysis, and health equity. This position will collaborate with internal and external stakeholders and ensure alignment with national public health standards and accreditation requirements. This position will report to the bureau director. If you have any questions about this position please contact MPHD HR at (615)-340-5640 • Lead the development and implementation of the health department’s evaluation and performance management strategy. • Provide direction for program evaluation design, methodology, and dissemination of findings to inform policy and practice. • Guide performance management processes, including key performance indicators (KPIs), and regular reporting. • Promote a culture of continuous quality improvement and innovation across all divisions. • Build stability and continuity in the department’s accreditation program and help ensure the sustainability of accreditation activities through public health emergencies and leadership changes. • Oversee evaluation of public health programs, policies, and initiatives to assess effectiveness, efficiency, and equity impact. • Ensure performance metrics align with strategic priorities, grant requirements, and accreditation standards. • Facilitate development and use of data systems and tools to monitor outcomes and progress toward goals. • Support evidence-informed decision-making through timely analysis, interpretation, and communication of findings. • Foster collaborative efforts with community organizations, academic institutions, and other government agencies to address community health and resilience needs, evaluate community health improvement strategies, and increase the use of evidence-based practices to improve the public’s health. • Develop and implement broad-based strategies for maintaining relationships that improve community health and resilience. • Provide leadership to the department’s grant development and pre-award process. • Facilitate collaboration with the finance team related to post-award administration. • Supervise and mentor evaluation, performance management, grant development, and community health improvement staff, fostering professional growth and cross-team collaboration. • Graduation from an accredited college or university. • Four (4) years of progressively responsible full-time paid employment in related field . • Three (3) years must have been in a public administration/supervisory capacity. • Completed graduate degree in a directly related field may be substituted for one (1) year of the required experience. • Valid driver’s license, use of personal vehicle, and maintenance of valid personal vehicle insurance as required by Tennessee Law. Candidates with accreditations earned in a foreign institute are encouraged to apply, however at the present time MPHD is not sponsoring individuals through any of the US Government’s employment-based immigration programs. MPHD seeks to be a socially and culturally responsive organization that acknowledges and addresses historical and current inequities in our public health promotion and practice. Successful candidates will demonstrate the ability to work with multicultural communities. • Advanced degree in Public Health, Public Administration, Social Sciences, Epidemiology, or related field (Doctorate preferred). • Expertise in strategic planning, evaluation design, quantitative and qualitative research methods, and performance management frameworks. Demonstrated ability to translate complex data into actionable insights. Excellent leadership, organizational, and communication skills. Knowledge of Principles and practices of community health assessment, community health improvement plans, community-based interventions, social determinants of health, and evidenced-based health promotion programs. • Principles and practices of program evaluation, quality improvement, and performance management. • Public health functions and Essential Public Health Services. • Public health organizations and programs. • Public Health Workforce Core Competencies. • Public Health Accreditation. • Chief Health Strategist. • Public Health 3.0 or latest framework. • Federal, state and private grant application and reporting practices. Ability to: • Promote a culture of quality and lifelong learning in Public Health. • Use and contribute to developing research, evidence, practice-based insights, and other forms of information for decision making. • Use data to inform plans and operations, including strategic, quality improvement and professional development plans. • Address factors impacting the delivery of the Essential Public Health services. • Apply principles of ethical and legal practice in designing, implementing, evaluating, and improving policies, programs and services. Use data to determine the root causes of health disparities and inequities. • Ensure the measuring, reporting, and continuous improvement of policies, programs, services, and organizational performance. • Establish, support, and maintain a performance management and quality improvement system. • Provide leadership and engage coalitions and groups to understand their common objectives and help them to plan and achieve objectives; remain ‘neutral’ and supportive in discussion. • Establish and maintain effective working relationships with health professionals, educators, appointed and elected officials, volunteer groups, community agencies, co-workers, and members of the public. • Integrate systems and critical thinking into public health practice (e.g. cross-programmatic and cross-organizational approaches). • Solve complex problems using an approach that understands human needs, creativity, and rapid iteration. • Justify costs, personnel, staffing, travel, or other resource needs associated with program goals, projects, and tasks.

Provide advanced help desk support with first-contact resolution, guide team members, document solutions, escalate complex issues, and collaborate to improve service delivery. | 2-5 years senior help desk or Tier 2 support experience, CompTIA certifications preferred, strong troubleshooting and communication skills, and ability to work within Metro Nashville with background check and residency requirements. | Position Description This IS Operations Tech 2-Help Desk role is an opportunity to bring deep troubleshooting expertise, pattern recognition, and team influence to the front lines. You will play a key role in shaping our support culture and driving meaningful outcomes for our internal customers across Metro Government. Metro ITS is evolving its Help Desk into a more empowered, solution-focused support team, one that resolves more at first contact, delivers exceptional customer service, and takes pride in continuous improvement. We're building on the strengths of our current team and investing in employees that can help us grow. Metro Information Technology Services is the central IT provider for the 60 departments and agencies of the Metro Government with a mission to "lead the delivery of exceptional technology, service, and solutions." ITS staff members deliver 33 separate service lines to our partners within Metro Government. These services support the delivery of services to Nashville's residents and visitors In addition to Metro's generous healthcare and pension benefits, ITS fosters a positive work/life balance through policies including remote work and flexible scheduling options. Typical Duties Serve as a subject matter expert in troubleshooting and issue resolution. Identify patterns across incidents and proactively recommend solutions or process improvements. Guide team members, fostering a culture of growth and development. Resolve technical issues via phone and remote tools with a focus on first-contact resolution. Document solutions, update knowledge bases, and share lessons learned with the team. Escalate complex issues appropriately while ensuring thorough initial troubleshooting, information gathering, and documentation. Collaborate with other ITS teams to streamline workflows and improve service delivery. Contribute to team meetings, training sessions, and continuous improvement initiatives. Minimum Qualifications High School Diploma and 2 years of job-related experience providing customer service in a help desk or call center environment OR Associate's Degree in a related field and 1 year of job-related experience providing customer service in a help desk or call center environment. LICENSES REQUIRED Valid Driver License may be required for some positions in this classification. *Resume must be included with application to ensure consideration. • Candidate must receive and maintain a passing status from Metro Nashville Police Department (MNPD) background check. Candidates with accreditations earned in a foreign institute are encouraged to apply. Note: Per Metro Ordinance No. SO94-1078. All employees of the Metropolitan Government shall be residents of the State of Tennessee or become residents of the state within six (6) months of employment as a prerequisite to employment with the Metropolitan Government. Preferred Experience, Knowledge, Skills, and Abilities CompTIA Tech+, A+, Network+, Security+ HDI Support Center Analyst ITIL Foundation Certification Technical Writing for IT Professionals (or similar) Customer Service in IT Support (or similar) Microsoft 365 Certified 2-5 years of experience in a Senior Help Desk or Tier 2 support role, with demonstrable success in troubleshooting, customer service, and issue resolution Proven ability to handle complex technical issues and guide team members Demonstrated expertise in advanced hardware and software troubleshooting, including proficiency with remote support tools, network communication systems, and ITIL or other IT Service Management tools/frameworks Exceptional communication skills with the ability to clearly convey technical concepts to both technical and non-technical audiences across verbal, written, and visual formats, translating complex ideas into user-friendly language while engaging confidently in peer-level technical discussions Strong documentation skills with proficiency in creating accurate, user-friendly documentation for systems and processes to support maintainability and team collaboration We are an equal opportunity employer. All individuals, regardless of personal characteristics, are encouraged to apply. Metro Nashville is committed to selecting the most qualified candidate for each of our roles. Metro Nashville Government respects the religious beliefs and practices of all employees and will make, on request, an accommodation for such observances when a reasonable accommodation is available that does not create an undue hardship on business operations. Requests for ADA or other protected accommodations for the recruitment process should be directed to Human Resources at 615-862-6640.