Metropolis

Provide advanced IT support, mentor Tier 1 staff, lead IT projects, manage hardware lifecycle, and enforce security policies. | 3+ years of technical support experience, proficiency in Windows, Active Directory, network troubleshooting, enterprise applications, and experience with IT ticketing systems. | Who we are Metropolis is an artificial intelligence company that uses computer vision technology to enable frictionless, checkout-free experiences in the real world. Today, we are reimagining parking to enable millions of consumers to just "drive in and drive out." We envision a future where people transact in the real world with a speed, ease and convenience that is unparalleled, even online. Tomorrow, we will power checkout-free experiences anywhere you go to make the everyday experiences of living, working and playing remarkable - giving us back our most valuable asset, time. Who you are Metropolis is seeking a seasoned, proactive, and solution-oriented IT Support Technician II to provide advanced IT support and contribute to strategic IT initiatives for our internal teams. This role moves beyond foundational support, requiring deeper technical expertise to diagnose and resolve complex issues, mentor Tier 1 staff, and actively participate in IT projects. You will play a critical part in maintaining robust IT infrastructure and ensuring smooth, efficient business operations as Metropolis continues to scale. This position is ideal for a highly capable problem-solver eager to take on greater responsibility and leadership within a dynamic IT environment. What you'll do Serve as an escalation point for Tier 1 support, resolving complex technical issues using advanced troubleshooting techniques Mentor Tier 1 technicians and support knowledge transfer through best practices and guidance Lead and contribute to IT projects including system upgrades, software rollouts, and infrastructure improvements Manage IT hardware lifecycle: procurement, inventory, configuration, deployment, and decommissioning Administer and troubleshoot Windows OS, Active Directory/Azure AD, Google Workspace, basic server functions, and enterprise applications Enforce IT security best practices, support policy implementation, and assist in incident response Document complex technical issues, configurations, and processes for the internal knowledge base Collaborate with Tier 3 and other IT teams to resolve systemic issues and maintain operational continuity Communicate proactively with end-users and stakeholders, ensuring transparency and professionalism Continuously build technical skills, support team goals, and provide backup coverage as needed What we're looking for 3+ years of progressive technical support experience, including 1+ years in a Tier 2 or escalation role Expert proficiency in troubleshooting and resolving issues with Windows Operating Systems (current and previous versions, including advanced registry edits, system configurations) Expert proficiency in troubleshooting and resolving issues with PC and laptop hardware (advanced configuration, component replacement, and deep-level troubleshooting) Expert proficiency in troubleshooting and resolving issues with Network printers and peripherals (complex installation, configuration, and network-level troubleshooting) Expert proficiency in troubleshooting and resolving issues with advanced network connectivity concepts (TCP/IP, DNS, DHCP, VPN clients, basic understanding of routing/switching) Expert proficiency in troubleshooting and resolving issues with Active Directory or Azure AD user and group management, including GPOs Strong experience with Google Workspace administration and enterprise mobile device support (iOS/Android, MDM) Proficient in IT ticketing systems (e.g., Jira, ServiceNow, Zendesk) and accurate data entry (40+ WPM); familiarity with scripting tools like PowerShell to automate routine IT tasks Exceptional multitasking, analytical, and problem-solving skills in complex support environments; experience in fast-paced, high-growth tech environments Strong communication and interpersonal skills with a customer-focused mindset While not required, these are a plus: Industry certifications (e.g., CompTIA A+, Network+, Security+, Microsoft MDMA) When you join Metropolis, you'll join a team of world-class product leaders and engineers, building an ecosystem of technologies at the intersection of parking, mobility, and real estate. Our goal is to build an inclusive culture where everyone has a voice and the best idea wins. You will play a key role in building and maintaining this culture as our organization grows. The anticipated base pay for this position is $35.00 USD to $42.00 USD hourly. The actual base pay offered is determined by a number of variables, including, as appropriate, the applicant's qualifications for the position, years of relevant experience, distinctive skills, level of education attained, certifications or other professional licenses held, and the location of residence and/or place of employment. Base pay is one component of Metropolis' total compensation package, which may also include access to or eligibility for healthcare benefits, a 401(k) plan, short-term and long-term disability coverage, basic life insurance, a lucrative stock option plan, bonus plans and more. #LI-KD1 #LI-Onsite Metropolis values in-person collaboration to drive innovation, strengthen culture, and enhance the Member experience. Our corporate team members hold to our office-first model, which requires employees to be on-site at least four days a week, fostering organic interactions that spark creativity and connection Metropolis may utilize an automated employment decision tool (AEDT) to assess or evaluate your candidacy for employment or promotion. AEDTs are used to assist in assessing a candidate’s application relative to the required job qualifications and responsibilities listed in the job posting. As part of this process, Metropolis retains data relevant to your candidacy, including personal information, for a period that is reasonably necessary for the use of the tool. If you are hired for the position, your data may become part of your employee records. Metropolis Technologies is an equal opportunity employer. We make all hiring decisions based on merit, qualifications, and business needs, without regard to race, color, religion, sex (including gender identity, sexual orientation, or pregnancy), national origin, disability, veteran status, or any other protected characteristic under federal, state, or local law.

Manage and support parking site operations, supervise staff, ensure safety and customer satisfaction, and maintain operational standards. | High school diploma or GED, strong communication skills, ability to manage multiple tasks, and flexibility to work onsite during extended hours. | Who we are Metropolis is an artificial intelligence company that uses computer vision technology to enable frictionless, checkout-free experiences in the real world. Today, we are reimagining parking to enable millions of consumers to just "drive in and drive out." We envision a future where people transact in the real world with a speed, ease and convenience that is unparalleled, even online. Tomorrow, we will power checkout-free experiences anywhere you go to make the everyday experiences of living, working and playing remarkable - giving us back our most valuable asset, time. Who you are Metropolis is seeking an Operations Manager to lead and support the operations of our parking sites. The Operations Manager is a managerial position that supports the operations in one or more assigned locations. This role is responsible for the direct supervision of at least two full-time employees or the equivalent and is responsible for the operations of one or more locations. The Operations Manager ensures that all elements of the operation, including team member performance, customer service, financials, maintenance, and safety, meet Metropolis standards. What you'll do • Manage a team of hourly employees • Schedule shifts and verify time and attendance tracking • Plan, organize and manage the work of hourly team members, ensuring team members are deployed appropriately and tasks are completed in accordance with organizational requirements and Metropolis standards • Interview, hire and develop team members • Ensure team members complete all necessary training • Create, implement, and manage forecasting, planning, and budgeting process for assigned location(s) • Control spending and keep expenses within approved budget • Maintain maintenance control documents while meeting maintenance goals • Promote safe work practices by conducting safety audits and coaching individual staff members • Work closely with the client to define performance measurements and execution • Ensure all client operational documentation is compete and recorded for client and Premier records • Ensure Metropolis standards of Customer Service are met • Greet customers and clients in a courteous manner • Communicate with customers and staff for general inquiries about parking, parking locations, and customer service inquires • Observe and coach team members to meet customer service standards • Implement company initiatives and processes • Conduct performance evaluations that are timely and constructive • Perform specific operational responsibilities as required based on the needs of the assigned location What we're looking for • High School Diploma or GED required • Ability to plan and manage time for multiple tasks to meet established deadlines • Strong interpersonal skills; frequently communicate with team members and customers; must be able to exchange accurate information • Able to detect safety concerns and adjust accordingly • Must be able to communicate effectively in both written and verbal form • Must maintain confidentiality of all work-related information • Ability to work in a diverse environment and be sensitive to issues of diversity and inclusion • Good work habits and willingness to work extended hours if requested to complete a job when required to meet deadlines • Must have the ability to work onsite with a flexible schedule, including availability for evenings, weekends, and holidays, to support a 24/7 operational environment While not required, these are a plus • Some college coursework is preferred • Prior business experience that allows you to quickly hit the ground running and add immediate value to our operations • Familiarity with scheduling and payroll systems When you join Metropolis, you'll join a team of world-class product leaders and engineers, building an ecosystem of technologies at the intersection of parking, mobility, and real estate. Our goal is to build an inclusive culture where everyone has a voice and the best idea wins. You will play a key role in building and maintaining this culture as our organization grows #IL-DL1 #LI-Onsite Metropolis values in-person collaboration to drive innovation, strengthen culture, and enhance the Member experience. Our corporate team members hold to our office-first model, which requires employees to be on-site at least four days a week, fostering organic interactions that spark creativity and connection Metropolis may utilize an automated employment decision tool (AEDT) to assess or evaluate your candidacy for employment or promotion. AEDTs are used to assist in assessing a candidate's application relative to the required job qualifications and responsibilities listed in the job posting. As part of this process, Metropolis retains data relevant to your candidacy, including personal information, for a period that is reasonably necessary for the use of the tool. If you are hired for the position, your data may become part of your employee records. Metropolis Technologies is an equal opportunity employer. We make all hiring decisions based on merit, qualifications, and business needs, without regard to race, color, religion, sex (including gender identity, sexual orientation, or pregnancy), national origin, disability, veteran status, or any other protected characteristic under federal, state, or local law.

Own and execute the strategy, roadmap, and quality standards for client reporting and insights ecosystem, ensuring transparency, accuracy, and trust at scale. | Over 10 years in product management or related fields, with proven success in data-intensive, client-facing products, and strong data literacy including SQL and BI tools. | Who we are Metropolis is an artificial intelligence company that uses computer vision technology to enable frictionless, checkout-free experiences in the real world. Today, we are reimagining parking to enable millions of consumers to just "drive in and drive out." We envision a future where people transact in the real world with a speed, ease and convenience that is unparalleled, even online. Tomorrow, we will power checkout-free experiences anywhere you go to make the everyday experiences of living, working and playing remarkable - giving us back our most valuable asset, time. Who you are Metropolis is seeking a Director of Product, Client Insights & Reporting to lead the strategy, vision, and execution of our end-to-end reporting ecosystem. This role is responsible for transforming reporting from a necessary function into a strategic product advantage—one that clients love, rely on, and point to as a reason they choose Metropolis over competitors. Client reporting and insights are among the most important and visible products we deliver to our commercial, airport, and municipal partners. These clients depend on us for accurate, timely, auditable financial and operational data. Our ability to provide clear, trustworthy, high-quality insights is central to how we earn trust, demonstrate value, and operate at enterprise scale. As Director, you will own the entire reporting and insights ecosystem end-to-end: the long-term product strategy, roadmap, data standards, governance processes, and quality metrics that define how we deliver transparency to clients. You will be accountable for the reliability, accuracy, and clarity of the insights and reporting products across all Metropolis-operated assets. What you'll do • Define and drive the long-term product strategy for client insights and reporting, ensuring the ecosystem delivers transparency, accuracy, and trust at scale • Own the roadmap for all client-facing reports, dashboards, and data transparency tools, prioritizing the initiatives that deliver the highest client and business impact • Establish and enforce data definitions, metric standards, data contracts, SLAs, and quality controls necessary to operate reporting as a mission-critical product • Partner deeply with Data Engineering, Platform Engineering, Finance, Operations, Customer Success, and Launch to build reliable, scalable reporting products that unify complex, heterogeneous data sources • Develop a comprehensive understanding of client workflows—especially in commercial, airport, and municipal environments—and ensure reporting aligns with how clients analyze performance and make decisions • Drive predictable and high-quality execution across teams, ensuring reporting products ship reliably with clear explanations and auditable behavior • Serve as the internal and external authority on reporting and insights, presenting roadmap, changes, and capabilities to senior leaders and enterprise clients • Build and reinforce the governance, processes, and operating discipline required to run reporting as a strategic product capability What we're looking for • 10+ years of experience in Product Management, Product Operations, Business Intelligence, Data Products, or related fields, including 4+ years in a senior or director-level product leadership role • Proven success owning strategy, roadmap, and execution for data-intensive, client-facing products—ideally reporting, analytics, financial transparency, or operational insights tools • Strong data literacy and comfort working with data models, schemas, metric definitions, SQL (writing or reviewing), and Modern BI/analytics environments • Experience leading cross-functional efforts across Data Engineering, Platform Engineering, Finance, Operations, and Customer teams • Demonstrated ability to create clarity and structure in complex operational environments, and to drive consistency across multiple systems and data sources • Exceptional communication and storytelling skills—able to translate complex data behaviors into clear explanations for clients, executives, and technical teams • Experience working with enterprise clients, government agencies, airports, logistics operators, or similar sophisticated partners is strongly valued • Background in operationally complex, data-rich environments such as mobility, logistics, transportation, marketplaces, fintech, or enterprise SaaS analytics is highly relevant While not required, these are a plus: • Domain experience in parking, transportation, or mobility When you join Metropolis, you'll join a team of world-class product leaders and engineers, building an ecosystem of technologies at the intersection of parking, mobility, and real estate. Our goal is to build an inclusive culture where everyone has a voice and the best idea wins. You will play a key role in building and maintaining this culture as our organization grows. The anticipated base salary for this position is $215,000.00 USD to $225,000.00 USD annually. The actual base salary offered is determined by a number of variables, including, as appropriate, the applicant's qualifications for the position, years of relevant experience, distinctive skills, level of education attained, certifications or other professional licenses held, and the location of residence and/or place of employment. Base salary is one component of Metropolis' total compensation package, which may also include access to or eligibility for healthcare benefits, a 401(k) plan, short-term and long-term disability coverage, basic life insurance, a lucrative stock option plan, bonus plans and more. #LI-CH1 #LI-Onsite Metropolis values in-person collaboration to drive innovation, strengthen culture, and enhance the Member experience. Our corporate team members hold to our office-first model, which requires employees to be on-site at least four days a week, fostering organic interactions that spark creativity and connection Metropolis may utilize an automated employment decision tool (AEDT) to assess or evaluate your candidacy for employment or promotion. AEDTs are used to assist in assessing a candidate's application relative to the required job qualifications and responsibilities listed in the job posting. As part of this process, Metropolis retains data relevant to your candidacy, including personal information, for a period that is reasonably necessary for the use of the tool. If you are hired for the position, your data may become part of your employee records. Metropolis Technologies is an equal opportunity employer. We make all hiring decisions based on merit, qualifications, and business needs, without regard to race, color, religion, sex (including gender identity, sexual orientation, or pregnancy), national origin, disability, veteran status, or any other protected characteristic under federal, state, or local law.

Partner with business teams to define analytics roadmaps, develop dashboards and reports, perform complex SQL analysis, collaborate with data engineering, and mentor junior team members. | 7+ years in analytics or BI, mastery of SQL, 5+ years with Tableau, 3+ years using dbt and Snowflake, experience collaborating with data engineering, Agile experience, and strong project management skills. | The Company Metropolis is an artificial intelligence company that uses computer vision technology to enable frictionless, checkout-free experiences in the real world. Today, we are reimagining parking to enable millions of consumers to just "drive in and drive out." We envision a future where people transact in the real world with a speed, ease and convenience that is unparalleled, even online. Tomorrow, we will power checkout-free experiences anywhere you go to make the everyday experiences of living, working and playing remarkable - giving us back our most valuable asset, time. The Role The Data team at Metropolis is seeking a highly motivated individual to contribute to the vision and development of the next generation of analytic data tools for our internal and external customers. In this role, you will work closely with business partners to understand their data needs, gather requirements, identify data and reporting solutions, and collaborate with the data engineering teams to prioritize, develop and deliver on the data and reporting solutions. We are looking for someone who has strong Product instincts and understands how to create insights and not just reports. You will rely on your skills as an excellent communicator to collaborate with stakeholders in Product, Engineering, Sales, Operations and Growth to understand their data needs and build solutions that help drive business impact. In addition to interfacing with non-technical team members, you will rely on your strong technical skills to collaborate with Senior and Staff engineers in the Application Development and Platform Engineering teams to ensure that the products that they are building are compatible with Data Analytics best practices. You will use your strong problem-solving skills to dig into performance issues and ensure that all analytics we create meet our SLAs. We want you to evangelize best practices when it comes to Data Analytics and Data Engineering and help build a best-in-class Data Warehouse platform. Responsibilities • Serve as the primary data partner for key business teams, helping them define their analytics roadmaps and prioritize projects that drive business value. • Develop data visualizations, dashboards, and reports using Tableau to provide teams with actionable insights. • Craft complex SQL queries and perform ad hoc analysis to answer critical business questions and evaluate the impact of new features. • Translate complex data findings into clear, compelling stories for both technical and non-technical audiences. • Contribute to the evolution of the data warehouse by collaborating with Data Engineering teams. • Build and maintain the Data Catalog or Data Dictionary to support data discovery and ensure data governance. • Establish best practices and guidelines for data quality, privacy, and access control. • Identify opportunities to improve the analytics platform's performance and report usage. • Collaborate with engineering teams to define service level agreements (SLAs) for data products. • Mentor and guide junior members of the data team. Qualifications • Bachelor's degree in a STEM field or equivalent. • 7+ years of experience in an Analytics or Business Intelligence role. • 5+ years of experience performing complex data analysis and demonstrating mastery with SQL. • 5+ years of experience developing visualizations and dashboards in Tableau or a similar BI tool. • 3+ years of experience using dbt and Snowflake. • Expertise in relational and dimensional database structures, principles, and best practices. • Proven ability to collaborate with Data Engineering teams to architect a data platform. • Experience working in Agile SCRUM teams. • Strong project management and independent work skills. • The ideal candidate is excited to work in a fast-paced, dynamic startup environment. When you join Metropolis, you'll join a team of world-class product leaders and engineers, building an ecosystem of technologies at the intersection of parking, mobility, and real estate. Our goal is to build an inclusive culture where everyone has a voice and the best idea wins. You will play a key role in building and maintaining this culture as our organization grows. The anticipated base salary for this position is $145,000.00 to $175,000.00 annually. The actual base salary offered is determined by a number of variables, including, as appropriate, the applicant's qualifications for the position, years of relevant experience, distinctive skills, level of education attained, certifications or other professional licenses held, and the location of residence and/or place of employment. Base salary is one component of Metropolis's total compensation package, which may also include access to or eligibility for healthcare benefits, a 401(k) plan, short-term and long-term disability coverage, basic life insurance, a lucrative stock option plan, bonus plans and more. #LI-AR1 #LI-Onsite Metropolis Technologies is an equal opportunity employer. We make all hiring decisions based on merit, qualifications, and business needs, without regard to race, color, religion, sex (including gender identity, sexual orientation, or pregnancy), national origin, disability, veteran status, or any other protected characteristic under federal, state, or local law.