MetaSource

Manage and secure IT systems, implement technical strategies, and provide high-level technical support. | Bachelor's degree or equivalent experience with 5+ years in systems engineering and advanced skills in Microsoft and virtualization technologies. | Description We are seeking a Senior Systems Engineer who will manage computer systems, organize and evaluate IT Systems, as well as ensure security of data following a number of frameworks. This position will provide the business knowledge and technical skills to implement technical strategies, evaluate products and provide a superior level of technical support that benefits the company. To be successful you will have architect level understanding of network, hardware, software and back-up systems. Location: This position is primarily remote but to be considered for the role you must reside in UT within a 45-minute drive from Bluffdale. This position will need to commute to our Bluffdale center 1-2 times per month. Responsibilities • Architect, Develop, and Implement IT systems, either on-prem or cloud-based systems. • Coordinate and communicate with business leaders regarding the IT systems planned or implemented. • Maintain IT infrastructure, and have complete understanding of the dependencies of different components and systems. • Ensure system security following the frameworks established by the management of the IT team. • Ensure system continuity following the standards set by the management of the IT team. • Ability to Script complex tasks. • Reporting on key metrics when needed to fulfill business obligations. Requirements • Bachelor’s degree in technology-related field and 5 or more years of applicable experience; or equivalent combination of education and experience. • Advanced/Architect level computer skills. • Ability to read and interpret documents such as company policies. • Ability to write routine reports and correspondence; ability to communicate in a team environment. • Ability to define problems, collect data, establish facts, and draw valid conclusions. • Have available transportation to and from our Bluffdale location. Technologies • Microsoft Office 365 and Administration • Microsoft Exchange Online / On Prem • Microsoft Azure • Windows Server Administration • Active Directory • GPO • DNS • DHCP • Virtualization – Hyper-V and Vmware • Storage Administration – SAN/NAS/Hyper-Converged • IIS Administration • Server Hardware Administration • Backup Systems • General Networking Employment is contingent upon completing and passing a background check and drug test. MetaSource is an equal opportunity employer.

Enter complex alphanumeric data accurately, prepare logs and reports, request necessary documentation, and label files for mortgage data processing. | High school diploma, accurate data entry skills, proficiency in Microsoft Office, up to one year of relevant experience, and ability to commute to Southlake, TX office. | Description The Mortgage Data Entry Clerk is responsible for entering diverse and often complex alphanumeric data into a computer system with accuracy and assist in completing verification procedures. • Fulltime: Monday - Thursday 8:00AM-5:00PM and Friday 8:00AM-1:00PM • Pay: $15.00-$17.00/hour (depending on experience) • Benefits: Full Time benefits eligible including Medical, Dental, Vision, Time Off, Wellness Program, Retirement, and more. Responsibilities • Enters complex alphanumeric data into the computer system from documents or records scheduled for processing. • Enters information regarding document tracking into the computer system. • Requests any necessary documentation required for the preparation of the data for entry. • Prepares any assigned logs or other data entry records required to calculate volumes, accuracy rates, deadlines, or status of documents remaining to be entered. • Properly labels or identifies all files or documents entered. • Generates required reports to complete appropriate distribution of the documents or files. • Performs all other duties as requested. Requirements • High school diploma or equivalent • Accurate data entry skills • Strong organizational ability • Proficiency with Microsoft Office, such as Microsoft Word, Microsoft Excel, and Microsoft Outlook • Up to one year of experience preferably in a bank or mortgage company or other related business • Must be able to generate a high volume of work and meet deadlines. • This is a Hybrid position, and you must be able to commute to the Southlake, TX office. Employment is contingent upon completing and passing a background check and drug test. MetaSource is an equal opportunity employer.

Lead and coordinate document retrieval and custody operations, manage team assignments, ensure document security and compliance, and provide client support. | High school diploma or GED, 0-2 years customer support experience, 3+ years mortgage leadership experience, strong knowledge of mortgage documents, and proficiency with Microsoft Office. | Description The Team Lead, Document Retrieval/ Document Custody is responsible for coordinating between the Mortgage Services department and various clients to ensure that client needs are being met. This position also assists with assigning and delegating work to employees within the department. The Client Services Operations Analyst also acts as a subject matter expert within their respective teams. Schedule: Monday-Thursday 8:00AM-5:00PM Friday 8:00AM-1:00PM In office position • Receives orders from customers and assist in sending orders to retrieval vendors • Receive, log, and organize incoming documents for storage. • Assigns work to Retrieval and Document Custody Specialists within the unit • Maintain accurate records of document locations and status. • Retrieve and deliver documents upon authorized request. • Identify types of mortgage related documents (i.e. mortgage, assignment, release, deeds, title policy, promissory note, etc.) • Ensure documents are stored securely and in compliance with retention policies. • Perform regular audits to verify document integrity and accuracy. • Scan and digitize physical documents as needed. • Assist with document destruction in accordance with retention schedules. • Collaborate with internal teams to support document-related needs. • Maintain confidentiality and data security at all times. • Responds to client questions regarding documents, projects, and processes • Develop relationships with customers and customer support teams • Participate in onboarding and ongoing calibration calls with customers and clients • Fulfill and respond to tactical, day-to-day needs of customers and provide frontline support to our customers typically through email and phone • De-escalate client issues and manage frustrated customers in a professional manner • Communicates with co-workers, management, clients and others in a courteous and professional manner • Complies with and adheres to MetaSource policies and procedures Competencies • To perform the job successfully, an individual should demonstrate the following competencies: • Customer/Client Focus– Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction • Flexibility and Time Management– Ability to budget time while keeping deadlines for assigned projects. Excellent in multitasking and handle different types of work at all times • Customer/Client Focus – Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction; ability to effectively work with customers and clients in a variety of circumstances, including de-escalation if required. • Collaboration– Able to professionally and effectively work with others to achieve goals • Organizational Skills– Keeps workspace clear of clutter; Prioritizes time effectively in order to make sure that all tasks are completed correctly in a timely manner and that proper follow-up is provided; Requirements • High School Diploma or GED; plus 0 to 2 years of previous customer or client support experience. Mortgage or banking experience preferred, but not required • Experience with Microsoft Office Suite of products including Word, Excel, Outlook, and Power Point • Effective time management, follow up, and follow through with minimal direction or oversight • High level of customer focus with desire to represent the company, our products, and services well • At least 3 years of Mortgage leadership experience - Team Lead or above • Strong knowledge of various types of mortgage related documents • Strong organizational, planning and communication skills • Strong interpersonal management skills • Ability to identify mortgage related documents Employment is contingent upon completing and passing a background check and drug test. MetaSource is an equal opportunity employer.

Lead and coordinate document retrieval and custody operations, manage team assignments, ensure document security and compliance, and provide client support. | High school diploma, 0-2 years customer support experience, 3+ years mortgage leadership experience, strong mortgage document knowledge, and proficiency with Microsoft Office. | Description The Team Lead, Document Retrieval/ Document Custody is responsible for coordinating between the Mortgage Services department and various clients to ensure that client needs are being met. This position also assists with assigning and delegating work to employees within the department. The Client Services Operations Analyst also acts as a subject matter expert within their respective teams. Schedule: Monday-Thursday 8:00AM-5:00PM Friday 8:00AM-1:00PM In office position • Receives orders from customers and assist in sending orders to retrieval vendors • Receive, log, and organize incoming documents for storage. • Assigns work to Retrieval and Document Custody Specialists within the unit • Maintain accurate records of document locations and status. • Retrieve and deliver documents upon authorized request. • Identify types of mortgage related documents (i.e. mortgage, assignment, release, deeds, title policy, promissory note, etc.) • Ensure documents are stored securely and in compliance with retention policies. • Perform regular audits to verify document integrity and accuracy. • Scan and digitize physical documents as needed. • Assist with document destruction in accordance with retention schedules. • Collaborate with internal teams to support document-related needs. • Maintain confidentiality and data security at all times. • Responds to client questions regarding documents, projects, and processes • Develop relationships with customers and customer support teams • Participate in onboarding and ongoing calibration calls with customers and clients • Fulfill and respond to tactical, day-to-day needs of customers and provide frontline support to our customers typically through email and phone • De-escalate client issues and manage frustrated customers in a professional manner • Communicates with co-workers, management, clients and others in a courteous and professional manner • Complies with and adheres to MetaSource policies and procedures Competencies • To perform the job successfully, an individual should demonstrate the following competencies: • Customer/Client Focus– Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction • Flexibility and Time Management– Ability to budget time while keeping deadlines for assigned projects. Excellent in multitasking and handle different types of work at all times • Customer/Client Focus – Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction; ability to effectively work with customers and clients in a variety of circumstances, including de-escalation if required. • Collaboration– Able to professionally and effectively work with others to achieve goals • Organizational Skills– Keeps workspace clear of clutter; Prioritizes time effectively in order to make sure that all tasks are completed correctly in a timely manner and that proper follow-up is provided; Requirements • High School Diploma or GED; plus 0 to 2 years of previous customer or client support experience. Mortgage or banking experience preferred, but not required • Experience with Microsoft Office Suite of products including Word, Excel, Outlook, and Power Point • Effective time management, follow up, and follow through with minimal direction or oversight • High level of customer focus with desire to represent the company, our products, and services well • At least 3 years of Mortgage leadership experience - Team Lead or above • Strong knowledge of various types of mortgage related documents • Strong organizational, planning and communication skills • Strong interpersonal management skills • Ability to identify mortgage related documents Employment is contingent upon completing and passing a background check and drug test. MetaSource is an equal opportunity employer.