Meriplex

Provide end-user workstation and application support, troubleshoot network and connectivity issues, and follow SOPs for incident resolution. | Basic knowledge of Microsoft 365, command line, TCP/IP, and customer service skills; certifications like A+ or Network+ are preferred but not required. | Job Details Description Position Summary: The Systems Analyst acts as the foundation for Meriplex’s Technical Assistance Center (TAC) and reports to a TAC Manager. This role works within the TAC’s ticketing system to resolve Level 1 end user issues. The Systems Analyst must deliver exemplary customer service while following all SOPs to complete customer requests. The person in this position is responsible for an array of end-user issues ranging from general desktop diagnostics to customer specific application support. This role will be responsible for providing on-site support to a Meriplex client located in Denver, CO. Key Responsibilities • Deliver general workstation support. • Provide customer specific application support. • Troubleshoot basic network connectivity and devices/user connectivity. • Administer incident response system reboots. • Perform basic OS support. • Utilize basic Azure support skills. • Provide first level triage virtual server support to reestablish functionality. • Driven to follow all SOP to resolve all technical issues. • Navigate Active Directory to enact distribution groups and create, change, and disable users. • Perform basic ITIL security to provide basic printing and connectivity support. • Deliver scripted application support. • TCP/IP troubleshooting abilities. • Able to perform basic VPN connectivity issues and password resets. • Basic end-user email support. Knowledge, Skills, And Abilities • Basic knowledge of Microsoft 365 applications. • Basic knowledge of command line. • Understanding of basic technical triage methodologies. • Basic TCP/IP understanding. • Ability to communicate both verbal and written technical information to a wide range of end-users. • Ability to effectively set expectations regarding delivery of service. • Strengthen customer relationships by providing exemplary customer service. • Ability to work in a team environment; contribute as a team member and treat co-workers, subordinates, and customers with respect. • Adherence to ticketing methodologies regarding documentation, process, and workflow. • Support, manage, troubleshoot, and resolve service requests with the appropriate level of urgency and professionalism. • Properly manage workflow using research, documentation, RMM tools, ticket system, and communication. Preferred Education, Experience, And Certifications • Prior MSP support desk experience, highly encouraged. • A+ certification. • Network+ certification. • Server+ certification. • Azure support. • Superior reading, writing, and communication skills. • Basic knowledge of network concepts, devices, and best practices. • Basic Microsoft 365 certification. Work Schedule/Travel • Meriplex’s TAC operates 24/7 - both workday and after hours shifts available, Monday – Sunday. • Estimated 0% travel required. Current Pay Range: $24.04 - $31.25/hour Physical Demands Sedentary Work – Exerts up to 50 pounds of force occasionally, a negligible amount of force frequently, and/or constantly having to lift, carry, push, pull or otherwise move objects, involving the human body. Sedentary work involves sitting most of the time. Disclaimer Meriplex Communications and Meriplex Solutions are Equal Employment Opportunity Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Manage and maintain network monitoring tools and client environments, lead projects, and provide technical support and customer service. | 7+ years IT experience with hands-on expertise in network devices, SDWAN, LogicMonitor administration, and preferred certifications in Networking, Microsoft, and VMware. | Job Details Description Position Summary: The Network Monitoring Engineer reports to the Director, Managed Services and supports management and monitoring tools for client environments including UCaaS/VoIP, Velocloud SD-WAN, Firewall, Switch, Route, Wireless, Microsoft Servers, and VMware environments. The Network Engineer will apply in-depth level of networking skills to solve common and complex technical issues with monitoring tools. By using detailed analysis, gathering business requirements, making recommendations, and by participating in the design and implementation of network monitoring solutions, this role supports customers’ technical needs while delivering exemplary customer service. Importantly, the Network Engineer leads projects and is capable of resource and work scheduling of individual projects. Key Responsibilities/ Duties • Administer and maintain network monitoring tool environments for LogicMonitor and PRTG, including integrations with other tools and vendors. • Identify opportunities to enhance monitoring capabilities and automation. • Develop and maintain dashboards, alerts, and reports tailored to operational and client needs. • Provide guidance & leadership to junior Network Analysts, Network Professionals and Systems Administrators. • Assist with Managed Services Operations Center requests and trouble tickets on an as needed basis or on a scheduled rotation basis • Provide support for customer networks across multiple technologies and vendors including Velocloud SD-WAN, Meraki, Cisco, Juniper, Fortinet, Microsoft, VMware, and more. • Collaborate with Professional Services teams and client support teams to design and implement network monitoring solutions in client environments. • Assess client infrastructure and monitoring requirements to develop tailored deployment strategies. • Assist in onboarding, configuration, and valiation of network monitoring implementations for new client. • Provide professional IT support to customers with a focus on customer service aimed at high renewal rates. • Manage internal and external client expectations. • Perform customer follow-up to verify final resolution and determine satisfaction level. • Ensure teams meet expectations of customer Service Level Agreements (SLA). • Maintain awareness of all outstanding customer pre- and post-delivery issues and provide status to clients as necessary. • Drive problem investigations and resolution as required. Knowledge, Skills, Abilities, And Behaviors • Excellent problem solving, troubleshooting, and debugging skills. • Excellent written and verbal communication skills. • Able to work within a customer oriented, positive team environment. • Strong interpersonal, oral, visual, and written communication skills for communications to technical and non-technical staff. Education/ Experience • 7+ years of professional IT experience. • Hands on experience installing, upgrading, and maintaining UCaaS/VoIP products. • Hands on experience with Routers, Switches, Wireless and Firewall technologies. • Experience with SDWAN solutions is required. • Experience administering a LogicMonitor environment is required. • Experience developing custom LogicModules for automation and integration with LogicMonitor is preferred. • Experience with API integrations for network monitoring is preferred. • Familiarity with SNMP, WMI, NetFlow, and other monitoring protocols. Certificatins • Networking, Microsoft, and VMWare certification preferred. Physical Demands Sedentary Work – Exerts up to 10 pounds of force occasionally, a negligible amount of force frequently, and/or constantly having to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Disclaimer The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Oversee sourcing and procurement activities, manage suppliers and contracts, optimize cost and delivery, and integrate procurement processes across acquisitions. | Bachelor’s degree with 10+ years sourcing experience, 5 years management, procurement software knowledge, and strong communication skills. | Job Details Description The Strategic Sourcing Manager oversees the sourcing and procurement of goods and services required for Meriplex’s operations. Working closely with cross-functional teams, this position develops and implements strategies that optimize cost, quality, and delivery of goods and services while also managing suppliers, negotiating contracts, and tracking performance to ensure compliance with Meriplex’s standard requirements. Key Responsibilities/ Duties • Consolidate the supply base across the acquisition companies while executing on savings opportunities for the company. • Manage Strategic Sourcing related activities of all expense categories, including but not limited to hardware, software licenses and various services. • Ability to review new acquisition company’s procurement practices and integrate their processes and systems into one. • Critical understanding of “best in class” supply chain practices with a focus on driving down “Total Cost of Ownership (TCO). • Analyze industry trends and evolving technologies to proactively identify supply base issues to minimize risk and protect continuity of supply. • Establish and foster relationships with suppliers to ensure attainment of organization objectives. • Align with various internal departments (Sales, Operations, PMO, etc.) to create reports and processes which help the Project Team deliver projects on-time and within budget to customers. • Develop and track appropriate Procurement KPI’s in conjunction with management. • Proactively explore new programs for continuous improvements in material and process changes to achieve the best quality, reliability, pricing and delivery from suppliers. • Collect and formulate supply chain data, advising CFO of potential problem areas and making suggestions for corrective action. Knowledge, Skills, Abilities, And Behaviors • Strong interpersonal and communication skills. • Ability to motivate and influence people. • Excellent client and supplier management/resolution skills. • Self-motivated, team player. • Ability to work with minimal supervision. • Demonstrated advancement in responsibility. Education/ Experience • Bachelor’s Degree in Supply Chain, Business, Engineering (Experience in lieu will be considered) • Various procurement software experience, preferably NetSuite, and/or ConnectWise. • 10+ years of experience sourcing a variety of goods and services. • 5 years management experience. • Licensing procurement experience. • Prior Software, Telecommunications and/or IT infrastructure experience • Excellent written and verbal communication skills. • High level attention to detail. • Strong MS Word, Excel, and PowerPoint.