MeridianLink

Lead agile cross-functional team with hands-on architecture and coding, ensuring delivery and collaboration. | 7+ years experience with C#/.Net, React.js, cloud platforms, CI/CD, Docker, Kubernetes, and AI development. | Position Summary The Manager, Software Engineering is a hands-on technical leadership role responsible for guiding a cross-functional engineering team while remaining actively involved in software delivery. This role focuses on engineering execution, technical mentorship, delivery consistency, and modernization initiatives. What You'll Do · Lead technical execution for an agile engineering team · Remain actively involved in architecture and hands-on coding · Mentor engineers and improve delivery practices · Provide day-to-day technical leadership and coordination for an agile engineering team · Partner with Product and QA on roadmap execution · Improve operational reliability and engineering standards Required Qualifications · 7+ years of software engineering experience in C#/.Net and modern UI frameworks (React.js) · Experience leading technical initiatives and mentoring engineers · Experience with AI development tools and methodologies · Strong backend, frontend, and cloud engineering experience · Experience with CI/CD, Docker, Kubernetes, and cloud platforms · Strong collaboration and communication skills Why This Role Is Interesting We value engineers who enjoy building, improving, and simplifying systems. This role provides the opportunity to work across product, platform, and engineering initiatives that directly influence customer experience and business outcomes. What Success Looks Like Success in this role is measured through technical contribution, collaboration, engineering quality, operational reliability, and the ability to positively influence team effectiveness and software delivery outcomes.

Lead end-to-end delivery of consumer implementations managing timelines and customer accountability. | Manage complex assignments and lead critical conversations with senior stakeholders, with 2-4 years experience and a bachelor's degree. | The Implementation Project Manager leads the end-to-end delivery of MeridianLink Consumer/Opening implementations for new and existing customers, from kickoff through UAT and go-live. The Implementation Project Manager schedules and leads the implementation kickoff, reviews the scope of work established by Sales, and builds the project timeline. The role evaluates project risk and holds the customer accountable to agreed-upon timelines, deadlines, and deliverables. The Implementation Project Manager is the lead on the project team and reports to a Services Manager. Implementation Analysts (IAs) are part of the project team; the Implementation Project Manager leads the project and coordinates efforts with the assigned Implementation Analyst(s). The role will support seasoned peers and management on difficult to complex aspects of the position. Expected Duties Schedule and lead the all major milestone meetings including Kick-Off, UAT Kick-Off and Transition to Support. Review the scope of work established by Sales and build the corresponding project timeline. Hold weekly status calls with customers and hold them accountable to agreed-upon timelines, deadlines, and deliverables. Hold internal syncs across teams as necessary throughout the project. Track and manage ticket progress in JIRA and escalate as necessary. Manage and maintain the project timeline in Smartsheet. Serve as the first point of escalation for issues within the project, customer-facing or internal. Evaluate and communicate project risk to stakeholders. Provide regular project status updates to their Services Manager. Lead and coordinate with Implementation Analysts (IAs) as part of the project team. Monitor internal documentation and recommend improvements. Qualifications: Knowledge, Skills, and Abilities The role will support seasoned peers and management on difficult to complex aspects of the position. Career-development professional within the subject area. Ability to conduct work assignments of increasing complexity under moderate supervision with some latitude for independent judgment. Strong proficiency with Microsoft Office 365, including Excel and PowerPoint. Ability to lead critical conversations with customers and maintain executive presence when engaging senior stakeholders. Teamwork attitude, flexibility, and ability to manage different responsibilities/priorities at the same time. Preferred Qualifications Bachelor's degree and 2-4 years of relevant experience. Experience with Smartsheet, JIRA, and Claude is a plus.

Serve as highest technical escalation point, triage tickets, perform root cause analysis, and mentor support analysts. | Bachelor's degree or equivalent experience with 5+ years technical support including 2+ years Tier 2/3, proficient in SQL and reading C#, Java, or Python source code. | The Senior Technical Support Engineer is a highly specialized position serving as the deepest technical layer within MeridianLink’s Customer Support organization. This role functions as a quasi-developer embedded in Support—bridging the gap between client-facing issue resolution and the Product and Engineering teams. The Senior Technical Support Engineer reports to a Manager, Product and Client Support and is responsible for owning, analyzing, and resolving the most technically complex escalations that unable to be resolved by lower-level teams. A critical function of this role is the triage and deflection of inbound Jira tickets that are incorrectly routed, investigating root causes through log analysis, database queries, and code inspection before any escalation occurs. Expected Duties: Serves as the final escalation point within Support for the most complex, technically ambiguous issues, owning resolution end-to-end, including communication to all internal and client stakeholders Investigates and triages inbound Jira tickets submitted to Product and Development, performing root cause analysis to determine whether issues represent bugs, configuration errors, data anomalies, or integration failures—deflecting tickets that can be resolved within Support Executes targeted SQL queries against client and application databases to diagnose data integrity issues, validate system behavior, and identify the source of discrepancies reported by clients or Tier 1/2 teams Analyzes application logs, API call logs, and integration event traces to reconstruct failure scenarios, isolate root causes, and produce clear technical summaries for Engineering and Product when escalation is warranted Reads and interprets source code (C#, SQL, JavaScript, Java, Python) to understand system behavior, validate expected outcomes, and identify defects or unintended logic without requiring developer assistance Authors detailed, structured Jira tickets when escalation to Product or Development is genuinely required, including reproduction steps, log excerpts, database findings, and a clear statement of support investigation performed Partners closely with Product Management and Engineering to communicate support- impact of known defects, advocate for prioritization of client-affecting bugs, and track resolution timelines Develops and maintains deep subject matter expertise across MeridianLink’s product suite, including LOS, consumer banking, and third-party integration frameworks (e.g., Authorize.net, Nautilus, core banking connectors) Leads internal knowledge transfer sessions for Support teams on newly released features, known defects, and technical workarounds; contributes to and reviews knowledge base articles for technical accuracy Participates in after-hours emergency on-call coverage rotation for critical production issues Mentors Tier 1 and Tier 2 Software Support Analysts, building the team’s technical diagnostic capability and reducing escalation volume over time Represents Support in cross-functional technical reviews, sprint planning input sessions, and Product roadmap discussions as a voice of the client and support organization Supports warm handoff transition calls from Professional Services project engagements, ensuring technical continuity as clients move into steady-state support Contributes to accomplishment of team and organizational support KPIs including deflection rate, escalation quality, and time-to-resolution on Tier 3 cases Performs other projects and duties as assigned Qualifications: Knowledge, Skills, and Abilities Bachelor’s degree in Computer Science, Information Systems, or a related technical field; or equivalent hands-on experience in a software support, QA, or development-adjacent role 5+ years of experience in technical support, with a minimum of 2 years in a Tier 2 or Tier 3 capacity within a SaaS or fintech environment Proficient in SQL with demonstrated ability to write and execute complex queries for diagnostic purposes; experience with SQL Server preferred Demonstrated ability to read and navigate application code (C#, Java, Python, or similar) to understand business logic, trace execution paths, and identify defect candidates without full developer context Experience analyzing application logs, API payloads, and event streams to reconstruct failure sequences and identify root causes Working knowledge of credit application, loan origination, underwriting, and core banking processes as they relate to MeridianLink product behavior This position requires hands-on proficiency with SQL, application and API log analysis, and the ability to read and interpret source code across multiple languages. Strong communication skills and a structured, investigative mindset are essential to succeeding in this role.