Mento

Manage partner relationships, coordinate cross-functional teams, and drive engagement and program success. | Experience in client/partner relationships, project management, and familiarity with SaaS tools and data reporting. | About Mento Mento is a human and AI coaching company with the mission to help people perform their best at work. We’re reinventing how companies develop their talent by pairing them with top operators in their field for 1-on-1 coaching and mentorship, and leveraging AI technology to build a solution that can scale our impact. We’re empowering the employees at the fastest-growing companies, with 5x user growth and 3x revenue growth in the past year. Our partners include Anthropic, Gusto, Hims & Hers, Whatnot, 1Password, Brex, Vercel, and Cox Enterprises. We’re backed by leading VCs including Slow Ventures, M13, and Twelve Below. About The Role As Mento's first Account Manager, you'll partner directly with the VP of Customer Experience to support the full partner lifecycle – from implementation through renewal and expansion. We're seeking someone with experience in client/partner relationships who is also operationally minded and excited by keeping systems moving smoothly. This is a communication and coordination-intensive role (think of the connective tissue between our partners, members, and internal teams). In other words, you'll be the primary point of contact for partners and members, managing relationships and ensuring seamless execution across teams. You'll start by driving day-to-day execution across our partners and over time, you'll build the trusted relationships and operational systems that allow you to own partner accounts independently. Key Responsibilities: Own day-to-day account management – serve as the operational point of contact for partner accounts, managing ongoing requests, coordinating cross-functional responses, troubleshooting issues, and ensuring seamless communication between partners, members, and internal teams Partner cross-functionally with coaching operations, product/engineering, sales, and leadership teams to surface partner needs, resolve blockers, and improve the member experience – you'll be the voice of the partner internally and drive alignment across stakeholders Design and execute partner-specific programs that drive engagement, prove ROI, and differentiate Mento's coaching experience Own the operational rhythm of partner success – manage renewals tracking and design systems to move accounts toward positive health indicators (high member satisfaction, 100% seat utilization, strong engagement, and renewal readiness) Drive engagement and utilization for partners – proactively reach out to partners, members, coaches, and internal stakeholders to drive adoption, troubleshoot member roadblocks, and ensure high engagement rates that demonstrate program value to partner stakeholders Build and maintain partner-facing documentation (program guides, playbooks, FAQs) and internal operations manuals to ensure consistency and scalability Identify opportunities for program expansion and collaborate with Partner Success to close expansion deals You're Excited About This Opportunity Because You… Excel at communication and collaboration – you're skilled at building alignment across diverse stakeholders, translating partner needs into action, and keeping everyone on the same page even when priorities shift Have a customer-first mindset – you're genuinely invested in member and partner success, and you take pride in helping people unlock their potential through coaching Are highly organized and able to juggle multiple priorities – you manage complex partner programs, competing deadlines, and urgent requests without dropping balls Love building trust and credibility with partners – you're a natural relationship-builder who has built trusted relationships with client stakeholders (including VP-level leaders), understanding their organizational goals, and becoming their go-to problem solver Are a team player who operates with high ownership – no task is beneath you, and you proactively identify problems and solve them without needing direction Are technical and tool-savvy – you're fluent in HubSpot, Zapier, and CRM architecture; you learn new tools quickly and aren't afraid to roll up your sleeves Your Qualifications 2-3 years in customer success, account management, or client services at a B2B SaaS or tech company Proven ability to manage client relationships in fast-paced startup environments, including conducting calls, driving onboarding, and managing renewals Strong project management skills – you can design and execute programs from scratch Comfort with data and reporting – able to track account health metrics, build dashboards, and tell stories with data Bonus: Experience working with HR, L&D, or People Ops stakeholders in a B2B context Bonus: Located where a majority of our partners are: SF, LA, NY Why Work with Us? We are a company dedicated to empowering professionals to live meaningful careers. That starts with our culture at Mento. You’re very excited about being part of a team crafting novel ways for people, teams, and companies to unlock their performance, growth, and how we all work together. We work hard to foster a workplace built around trust, respect, collaboration, and having fun. We believe that feeling comfortable and safe at work is critical to creativity and productivity. Work-life balance should be your right, not your reward. As long as you are getting your work done and being accountable to your teammates, we don't care when, where, or how you work. We are a highly collaborative work-environment where every team member plays a critical role in building our products, shaping our culture, and growing our business. This is a unique opportunity to join an early-stage, mission-driven team. We strongly believe that diversity of experience, perspectives, and background will lead to a better environment for our employees and a better product for our users. If you’re passionate about helping more people feel and perform their best at work, we want to hear from you. Other benefits and perks include: ✈️ Fully Remote - ability to work from anywhere with bi-annual team offsites 🏥 Medical, dental, vision, and a 401k plan 🌴 Unlimited vacation (We actually mean this! it's important to keep yourself fresh) 💻 $500 home office stipend 👥 Access to your own Mento Coach

Provide 1:1 virtual coaching to members, participate in ongoing training, communicate with members, and contribute to the coaching community. | Senior HR leaders with 20+ years experience and coaching skills, willing to complete ICF-certified training, work part-time remotely for 24+ months, and engage with members regularly. | About The Role We are looking for senior leaders in HR roles who value learning, growth, and community and who are passionate about developing and coaching people in their field. As a Mento coach, you will form 1:1 partnerships with our members to help them identify track clear goals, become a better leader, communicate more effectively, problem-solve issues at work, and help them feel happy, fulfilled, and engaged at work and beyond. All Mento coaches, regardless of coaching experience, are required to participate in our ICF-certified coach training program to learn Mento’s coaching methodology prior to working with our members. Our coach training is an immersive, transformational training designed to help you grow as a coach, master the Mento Coaching Methodology, and gain access to proprietary tools that set our coaches apart. This program is ICF-certified, and participants who successfully graduate will earn Continuing Coach Education Units. If you’re ready to elevate your coaching skills, deepen your impact, and become part of a groundbreaking coaching team, we encourage you to apply and take the next step in your journey! Your routine responsibilities will include: • Providing 1:1 coaching to Mento members through virtual sessions using the Mento Platform and Tools • Participating in ongoing training sessions to improve coaching abilities and skills • Communicating with members via your Mento email or via chat in the Mento App in between sessions • Being an integral member of the Mento coaching community by sharing coaching tools and insights — helping enhance our coaching practices and fulfill our mission of empowering people to thrive in jobs that they love • Acting with kindness, respect, and empathy as an ambassador of the Mento community Who are you? You are… • A VP+ or C-suite human resources leader with 20+ years experience managing HR teams and coaching individuals (coaching certification is a plus but not required). • Someone who wants to turn their people leadership skills into meaningful coaching skills. • Passionate about helping people advance in the workplace to build fulfilling careers and lives. • A person who is self aware, who has a high emotional IQ, and who cares about creating a safe space for others to risk being vulnerable. • Excited about growing your coaching skills, and you bring a growth-mindset to the experience, regardless of how long you have been a coach. • Comfortable working in a constantly-changing startup environment. • Able to dedicate a minimum of 12+ hours per month to coaching at Mento for the next 24+ months. At Mento, we invite new coaches to join us on a rolling basis. The time frame on which we add new coaches is based on the particular needs of our clients and their teams. While we may not need to add an Executive HR Coach today, we would still be very excited for you to get in touch with us now if this opportunity resonates with you. Other details • This is a contract position in which coaches are paid per hour. On top of a flat hourly rate, we offer select bonuses that incentivizes engagement with our membership and community growth on our platform • You must have the capacity to give a minimum of three to five hours per week towards Mento regardless of other commitments and how they may change. • You are able to work with Mento for a minimum of 24 months in order to build meaningful relationships with our members. • This is a fully remote position. Candidates must be based in North America or Europe. • Because this is a part-time growth opportunity, we are looking to hire experienced senior leaders who want to expand their coaching skills. Our Hiring Philosophy:All new Mento coaches are required to participate and graduate from our ICF certified coach training program: Mento Coaching 101. This training is rigorous, and our goal is that all participants are able to be matched with members soon after they complete it. We want to make sure that we are both setting our coaches up for success and respecting everyone’s time. Therefore, we hire based on incoming member demand. While we are constantly looking and interviewing for the best coaches to join our team, we will only send offers to candidates for whom we have an immediate need. Candidates who receive a YES from Mento after the interview process will either be sent an offer to join the next monthly Coaching 101 training or be added to our coach shortlist to join us when the demand is there. Inclusion Statement:We are proud to foster a workplace free from discrimination. Research shows that candidates from unrepresented backgrounds may not apply to jobs unless they meet 100% of the job requirements. We strongly believe that diversity of experience, perspectives, and background will lead to a better environment for our employees and a better product for our users. We encourage you to apply even if you do not meet all the requirements.