MEM

Conduct safety risk surveys, evaluate hazards, consult with policyholders to reduce claims, and promote workplace safety culture. | Bachelor’s degree in related field, 3-5 years in occupational safety or industrial hygiene, valid driver’s license, and preferred safety certifications. | Are you passionate about safety and risk management? Do you thrive in dynamic environments and enjoy making a meaningful impact? MEM Insurance is seeking a mid-level Safety and Risk Services (SRS) Consultant to join our team. This field-based role is ideal for professionals who are self-motivated, results-driven, and eager to foster positive change in workplace safety practices. As an SRS Consultant, you’ll work directly with policyholders of varying sizes and industries to deliver high-value risk reduction services, promote safety culture, and support MEM’s mission to protect people and empower businesses. Essential Duties And Responsibilities • Represent MEM’s vision, mission, and values in all interactions. • Prioritize workload to ensure the business and ethical needs of both MEM and policyholders are met. This includes processing work generated by others, as well as, some self-generated activities. Regardless of a survey’s origin, the SRC focuses on risk anticipation, evaluation, reporting, and reduction, data gathering, business acquisition and business retention while providing value and fostering change across a broad spectrum of occupational safety and health, regulatory and risk management topics. • Schedule, conduct, and document surveys of prospective and existing policyholders for the purpose of gathering risk related data and evaluating loss exposures for underwriting (pricing) and departmental (safety & risk improvement) purposes. • The SRC must identify, properly classify, and clearly convey the severity of uncontrolled hazards, as well as, feasible mitigation strategies. Mitigation strategies follow the established hierarchy of controls and meet if not exceed accepted best practices. • Working with various size policyholders and agents, the SRC seeks to influence the safety and risk management systems of policyholders, with varying degrees of sophistication, in a positive direction. • The SRC reviews assigned book of business to identify policyholders who would benefit from Safety and Risk Services resources. • Consult with policyholders, producers, sales, Claims, and Underwriting to promote best practices and safety culture to reduce and/or eliminate claims. • Initiate and conduct systems-based incident investigations and analysis to identify management deficiencies, root cause, and corrective actions with the intention of preventing future occurrences. • Continuous self-study designed to fortify knowledge gaps with the intention of better servicing and leveraging change in the assigned territory by promoting risk management best practices and safety culture. Qualifications • Education: Bachelor’s Degree in Industrial Safety, Engineering, Business, or related field. • Licenses: Valid driver’s license required. • Experience: • 3–5 years of professional experience in occupational safety and/or industrial hygiene. • 2+ years of workers’ compensation experience preferred. • Certifications (Preferred but not required): • Associate in Loss Control Management (ALCM) • Associate Safety Professional (ASP) • Associate in Risk Management (ARM) • Certified Safety Professional (CSP) • Certified Industrial Hygienist (CIH) • Graduate Safety Professional (GSP) • Professional Engineer (PE) Company Culture And Values At MEM Insurance, we live our values every day. We believe in doing the right thing, putting people first, and delivering exceptional service. Our culture is built on trust, teamwork, and a shared commitment to excellence. We support our employees with meaningful work, opportunities for growth, and a workplace where everyone belongs. We are proud to be an equal opportunity employer. MEM Insurance celebrates diversity and is committed to creating an inclusive environment for all employees. We welcome applicants of all backgrounds and experiences. Total Rewards Overview We offer a comprehensive benefits package designed to support your health, well-being, and financial future. Health Plans: • Medical, Dental, and Vision • Fertility benefits and fully paid preventative care • Adult orthodontia and other advanced dental treatments Fully Employer-Paid Life and Disability Benefits: • Life Insurance – three times base salary • Accidental Death and Dismemberment • Short and Long-term Disability Wellness and Recognition: • Employer-paid incentives for employees and spouses • Employee Wellness and Recognition Program Flexible Spending and Savings: • Flexible Spending Account and Dependent Care options • Health Savings Account with generous employer contribution Time Away from Work: • Generous PTO accruals • 11 Holidays and 4 Early releases • 16 Hours of Volunteer Time Off • 20 days of paid parental leave (in addition to STD) • Marriage, Bereavement, and Jury Duty leave policies Additional Support: • Employee Assistance Programs • 401k Retirement Plan with employer match and profit sharing • Adoption Assistance • Tuition Assistance Ready to make a difference in workplace safety? Join MEM Insurance and take the next step in your career with a company that values your expertise and dedication. Apply today!

The Customer Care Advocate will provide responsive, accurate, and compassionate service to customers and producers while resolving inquiries across multiple communication channels. They will also manage workflows to meet service level targets and collaborate with teammates to enhance the overall customer experience. | A bachelor's degree is preferred, along with 1-3 years of experience in a customer service role, ideally within the insurance industry. Candidates must obtain the Registered Workers Compensation Specialist designation within the first year of hire. | Summary: Are you passionate about delivering exceptional customer service and making a meaningful impact every day? MEM Insurance is looking for a Customer Care Advocate (Temporary) to join our Customer Care team. In this role, you’ll be the voice of MEM—providing caring, accurate, and timely support to our customers and producers across multiple communication channels. You’ll help ensure policy administration tasks are handled with precision and empathy, all while growing your knowledge of workers’ compensation and contributing to a culture of excellence. Essential Duties and Responsibilities: Provide responsive, accurate, and compassionate service to customers and producers, aligned with MEM’s mission, vision, and values. Resolve inquiries across all communication channels with professionalism and diplomacy, striving for first-contact resolution. Maintain up-to-date knowledge of state statutes and regulatory requirements to ensure compliant handling of policy administration tasks such as policy changes, contact updates, and payment plans. Collaborate effectively with teammates and other departments to deliver consistent, high-quality service. Manage workflows to meet service level targets and communicate progress clearly with team members and leadership. Share customer and agent feedback to help improve processes and enhance the overall customer experience. Participate in ongoing training and development to deepen your understanding of the insurance industry and grow professionally. Ensure all communications meet industry and corporate compliance standards. Work effectively in a remote-first, hybrid work environment while responsibly managing time and resources. Perform other duties as assigned. Qualifications: Bachelor’s degree preferred; a combination of education and professional experience will be considered. 1–3 years of experience in a customer service role; insurance industry experience is a plus. Valid driver’s license required. Must obtain the Registered Workers Compensation Specialist (RWCS) designation within the first 12 months of hire (provided by MEM). Company Culture and Values: At MEM Insurance, we don’t just protect businesses—we empower people. Our culture is built on trust, collaboration, and a commitment to doing what’s right. We believe in supporting our employees as much as we support our customers. That means providing opportunities for growth, recognizing contributions, and fostering a workplace where everyone feels valued and heard. Join a team that’s passionate about service, innovation, and making a difference.

Provide responsive and compliant customer service for insurance policy administration in a remote-first, hybrid environment. | 1-3 years customer service experience, bachelor’s degree preferred, valid driver’s license, and obtain RWCS certification within 12 months. | Summary: Are you passionate about delivering exceptional customer service and making a meaningful impact every day? MEM Insurance is looking for a Customer Care Advocate (Temporary) to join our Customer Care team. In this role, you’ll be the voice of MEM—providing caring, accurate, and timely support to our customers and producers across multiple communication channels. You’ll help ensure policy administration tasks are handled with precision and empathy, all while growing your knowledge of workers’ compensation and contributing to a culture of excellence. Essential Duties and Responsibilities: • Provide responsive, accurate, and compassionate service to customers and producers, aligned with MEM’s mission, vision, and values. • Resolve inquiries across all communication channels with professionalism and diplomacy, striving for first-contact resolution. • Maintain up-to-date knowledge of state statutes and regulatory requirements to ensure compliant handling of policy administration tasks such as policy changes, contact updates, and payment plans. • Collaborate effectively with teammates and other departments to deliver consistent, high-quality service. • Manage workflows to meet service level targets and communicate progress clearly with team members and leadership. • Share customer and agent feedback to help improve processes and enhance the overall customer experience. • Participate in ongoing training and development to deepen your understanding of the insurance industry and grow professionally. • Ensure all communications meet industry and corporate compliance standards. • Work effectively in a remote-first, hybrid work environment while responsibly managing time and resources. • Perform other duties as assigned. Qualifications: • Bachelor’s degree preferred; a combination of education and professional experience will be considered. • 1–3 years of experience in a customer service role; insurance industry experience is a plus. • Valid driver’s license required. • Must obtain the Registered Workers Compensation Specialist (RWCS) designation within the first 12 months of hire (provided by MEM). Company Culture and Values: At MEM Insurance, we don’t just protect businesses—we empower people. Our culture is built on trust, collaboration, and a commitment to doing what’s right. We believe in supporting our employees as much as we support our customers. That means providing opportunities for growth, recognizing contributions, and fostering a workplace where everyone feels valued and heard. Join a team that’s passionate about service, innovation, and making a difference.