Meltwater

Lead partner engagement and growth strategies to drive joint business success within the SaaS ecosystem. | Minimum 4 years of account management experience in SaaS or software sectors, with strong strategic and collaborative skills. | Description What We’re Looking For: Are you experienced at driving joint business with partners in the SaaS space? If so, we're actively seeking professionals like you to join our dynamic team. As an Americas Scaler, you'll be instrumental in aligning with our Americas Sales teams and fueling growth for our esteemed accounts by nurturing and extending existing partner relationships and unlocking their maximum potential. At Meltwater, we offer more than just a job—it's a pathway to personal and professional growth. Immerse yourself in an environment that fosters skill development, encourages mentorship, and champions inclusive leadership practices. Collaborate with seasoned account managers and resilient leaders committed to nurturing your journey of growth. Join our team and become part of a diverse community that values your unique contributions and propels you toward realising your fullest potential. Together, let's embark on this exhilarating journey and redefine the realm of customer success. What You'll Do: • Lead the identification of which partner(s) within our partner ecosystem are most relevant for our current customers and prospects. • Drive engagement between our Sales team and relevant partners to grow our joint business. • Work closely with our Partner Account Managers to scale their efforts across our Americas Sales teams for Mid-market and Enterprise accounts. • Identify and recommend partners to help drive expansion and retention opportunities within accounts, including upselling and cross-selling endeavors. • Foster collaboration with the Sales, Client Success, and Renewals teams to stimulate engagement and utilization of our partners’ services and solutions. • Cultivate and nurture strong relationships with partners, driving engagement and fostering satisfaction. • Align with Sales teams to proactively recommend partner services and solutions to mitigate competitive threats during renewal processes. What You'll Bring: • A Bachelor's degree or higher is preferred for this role. • A minimum of 4 years of account management experience is essential for this role with demonstrated expertise in account management, growth, and renewals, ideally within the software or SaaS sector. • Strong strategic thinking and execution capabilities, with a dedicated focus on enhancing customer retention and fostering growth, and driving joint success with partners. • Ability to align with Sales to formulate partnering plans and strategies that align with customer objectives. • Ability to exhibit a proactive approach in identifying and capitalizing on expansion opportunities within existing accounts. • A collaborative mindset to effectively engage with the Sales, Client Success, and Renewals teams, ensuring mutual success. • Exceptional communication skills to establish and nurture robust partner and Sales relationships. • Results-driven orientation, with a relentless pursuit of achieving growth targets and ensuring customer satisfaction. • Openness to embrace our hybrid work schedule, requiring presence in the office one day per month. • The ability to legally work in the country of hire is required for this position. What We Offer: • Enjoy flexible paid time off that allows you to have an enhanced work-life balance. • Excellent medical, dental, and vision options • 401(k) matching, life insurance, commuter benefits, and parental leave plans • Complimentary CalmApp subscription for you and your loved ones, because mental wellness matters. • Energetic work environment with a hybrid work style, providing the balance you need. • Thrive within our inclusive community and seize ongoing professional development opportunities to elevate your career. • Base Salary of $96k - $160k USD per year + [monthly/quarterly] commissions [subject to the terms of the applicable commission plan]. • Total compensation range for this position: $160,500 - $267,500 USD per year. Earnings are dependent on individual sales performance. Our Story At Meltwater, we believe that when you have the right people in the right environment, great things happen. Our best-in-class technology empowers our 27,000 customers around the world to make better business decisions through data. But we can’t do that without our global team of developers, innovators, problem-solvers, and high-performers who embrace challenges and find new solutions for our customers. Our award-winning global culture drives everything we do and creates an environment where our employees can make an impact, learn every day, feel a sense of belonging, and celebrate each other’s successes along the way. We are innovators at the core who see the potential in people, ideas and technologies. Together, we challenge ourselves to go big, be bold, and build best-in-class solutions for our customers. We’re proud of our diverse team of 2,200+ employees in 50 locations across 25 countries around the world. No matter where you are, you’ll work with people who care about your success and get the support you need to unlock new heights in your career. We are Meltwater. Inspired by innovation, powered by people. Equal Employment Opportunity Statement Meltwater is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: At Meltwater, we are dedicated to fostering an inclusive and diverse workplace where every employee feels valued, respected, and empowered. We are committed to the principle of equal employment opportunity and strive to provide a work environment that is free from discrimination and harassment. All employment decisions at Meltwater are made based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, marital status, veteran status, or any other status protected by the applicable laws and regulations. Meltwater does not tolerate discrimination or harassment of any kind, and we actively promote a culture of respect, fairness, and inclusivity. We encourage applicants of all backgrounds, experiences, and abilities to apply and join us in our mission to drive innovation and make a positive impact in the world.

Drive customer success by collaborating with internal teams, providing strategic guidance, conducting onboarding and training, managing renewals, and identifying growth opportunities. | Bachelor's degree preferred, 3+ years in customer success or account management, strong communication skills, proactive and collaborative mindset, bilingual in English and Portuguese or Spanish, and willingness to work hybrid with 3 days in office. | Description What We're Looking For: Begin your career as a Customer Success Manager II at Meltwater, where each day is dedicated to ensuring the continued success and satisfaction of our valued customers. We're searching for driven individuals to join our team and play a pivotal role in delivering exceptional experiences. As a Customer Success Manager II, your focus will be on driving impactful outcomes through product adoption, implementing risk mitigation strategies, and conducting user training. At Meltwater, we offer more than just a job-it's a pathway to personal and professional growth. Immerse yourself in an environment that cultivates your talents, fosters mentorship, and advocates for inclusive leadership principles. Engage with seasoned account managers and resilient leaders who are committed to supporting your journey of development. Join our team and become part of a diverse community that celebrates your unique contributions and empowers you to reach new heights. What You'll Do: • Collaborate with internal stakeholders, including Renewal Managers and Account Managers, to align customer needs effectively. • Provide strategic guidance and support to ensure comprehensive adoption of Meltwater solutions, maximizing value for customers. • Empower clients with tools and resources to cultivate strong advocacy, enhancing billing relationships. • Foster a deep understanding of customers' organizational context and objectives through close collaboration, tailoring solutions to their unique needs. • Seamlessly partner with the Account Manager team to identify upselling and cross-selling opportunities, driving overall customer account growth. • Proactively engage with accounts ahead of renewal dates to support renewals, mitigate risks, and address 'at-risk' accounts. • Take ownership of customer account gross retention, prioritizing high levels of satisfaction and loyalty. • Drive client engagement and product adoption to ensure ongoing value delivery. • Conduct thorough onboarding and training sessions for new customers, facilitating seamless integration with Meltwater solutions. • Gather customer feedback through executive business reviews, fostering continuous improvement and addressing evolving needs. • Identify expansion opportunities and communicate them to Account Managers, contributing to the growth and success of customer accounts. What You'll Bring: • A Bachelor's degree or higher is preferred for this role, empowering you to demonstrate your academic prowess and contribute effectively. • Demonstrated expertise in customer success, account management, or a related field, backed by at least 3 years of hands-on experience in account management. • Exceptional communication and interpersonal skills, enabling the establishment and maintenance of strong customer relationships. • Results-driven mindset, dedicated to achieving customer satisfaction and fostering their success. • Proactive approach in identifying and addressing customer needs and opportunities promptly. • Collaborative spirit, adept at working closely with cross-functional teams to ensure seamless customer success. • Excellent written and verbal communication skills in English and Portuguese and/ or Spanish • Willingness to embrace the best of both worlds with our hybrid work schedule. This role requires you to be in the office 3 days a week • The ability to legally work in the country of hire is required for this position. What We Offer: • Flexible paid time off that allows you to have an enhanced work-life balance • Excellent medical, dental, and vision options • Complimentary CalmApp subscription for you and your loved ones, because mental wellness matters. • Energetic work environment with a hybrid work style, providing the balance you need. • Thrive within our inclusive community and seize ongoing professional development opportunities to elevate your career. Compensation Overview • Base Salary of $48,000-$64,000 USD per year + quarterly commissions [subject to the terms of the applicable commission plan]. • Total compensation range for this position: $80,300- $107,000 USD per year. Earnings are dependent on individual sales performance. Our Story At Meltwater, we believe that when you have the right people in the right environment, great things happen. Our best-in-class technology empowers our 27,000 customers around the world to make better business decisions through data. But we can't do that without our global team of developers, innovators, problem-solvers, and high-performers who embrace challenges and find new solutions for our customers. Our award-winning global culture drives everything we do and creates an environment where our employees can make an impact, learn every day, feel a sense of belonging, and celebrate each other's successes along the way. We are innovators at the core who see the potential in people, ideas and technologies. Together, we challenge ourselves to go big, be bold, and build best-in-class solutions for our customers. We're proud of our diverse team of 2,200+ employees in 50 locations across 25 countries around the world. No matter where you are, you'll work with people who care about your success and get the support you need to unlock new heights in your career. We are Meltwater. Inspired by innovation, powered by people. Equal Employment Opportunity Statement Meltwater is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: At Meltwater, we are dedicated to fostering an inclusive and diverse workplace where every employee feels valued, respected, and empowered. We are committed to the principle of equal employment opportunity and strive to provide a work environment that is free from discrimination and harassment. All employment decisions at Meltwater are made based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, marital status, veteran status, or any other status protected by the applicable laws and regulations. Meltwater does not tolerate discrimination or harassment of any kind, and we actively promote a culture of respect, fairness, and inclusivity. We encourage applicants of all backgrounds, experiences, and abilities to apply and join us in our mission to drive innovation and make a positive impact in the world.

Manage and lead design team to create user interfaces and AI-driven platform experiences, collaborate cross-functionally, and ensure high-quality design standards. | 8+ years in product/UI/UX design, 3-5 years managing design teams, SaaS experience, proficiency in Figma and AI design tools, strong communication, and design thinking expertise. | Description What We're Looking For: As the Design Manager of Global Applications, you will be responsible for managing our key Meltwater design system and AI-driven platform experiences. You will play a key role as a player/coach, driving intuitive use and industry-leading outcomes. Your role will involve working with other designers to further enhance global applications and design patterns, ensuring best-in-class interaction design, visual design, and new AI products. Additionally, you will be responsible for one direct design report to support Meltwater platform efforts. What You'll Do: • Creation and Craft: Execute and design strong user interfaces, user prototypes, wireframes, and visual designs. Use the most recent GenAI tools to provide sophisticated design prototypes and AI-driven solutions. (IE. Lovable, v0, Cursor). Also work in Figma to ensure pixel perfect designs. • Cross-Functional Collaboration: Proactively engage with designers and developers to ensure alignment with development requirements and systems documentation. Work with the UX design research team to identify user pain points, assess products, and identify UX opportunities. • User-Centered Advocacy: Champion user-centered design principles in all projects • Process Guidance: Collaborate with teams to align Meltwater design efforts with core business objectives, executing on UX priorities and facilitating a strong design process to further elevate our UI. • Mentorship & Leadership: Oversee the execution of one product designer, ensuring their work meets high standards in interaction design, UI, and human-centered design to produce new design patterns that are consistent with the platform. • Partnership Development: Collaborate with other product managers (PMs), and UX Directors to foster strong design ethic and outcomes. • Facilitation of Innovation: Lead teams through ideation, feasibility assessments, and story-mapping workshops to enhance design and development processes. • Communication: Be a strong story teller to cross-functional leaders, developers, and stakeholders, promoting a holistic view of user experience • Design Quality Assurance: Conduct UI reviews of design patterns through product-based evaluations and system-wide assessments. • Culture Building: Be a strong contributor to design culture while continuously helping the design practice to grow. What You'll Bring: • Minimum of 8 years of experience in Product Design/Visual UI Design/UI/UX. • At minimum 3-5 years of experience managing a design team • Minimum of 3-5 years working in SaaS and enterprise applications. • Proven portfolio showcasing extensive UX/UI work and also experience with AI tools such as Lovable, v0, or Cursor • You have a point of view on industry best practices and design principles • Demonstrated ability to deliver products with a focus on final outcomes • Strong communication skills for presenting ideas clearly to business stakeholders • Strong experience collaborating with engineering teams to refine & develop UX • Expert proficiency in Figma • Strong understanding of the Design Thinking process stages. • Experience collaborating with other designers/design teams for system-wide improvements. • Bachelor's or Master's degree in Design or a related field. • Familiarity with front-end technologies such as React and MUI. What We Offer: • Enjoy flexible paid time off that allows you to have an enhanced work-life balance. • Excellent medical, dental, and vision options • 401(k) matching, life insurance, commuter benefits, and parental leave plans • Complimentary CalmApp subscription for you and your loved ones, because mental wellness matters. • Energetic work environment with a hybrid work style, providing the balance you need. • Thrive within our inclusive community and seize ongoing professional development opportunities to elevate your career. America Compensation Verbiage • Base Salary of $140 - 160K USD per year + 10% annual bonus paid in quarterly instalments [subject to the terms of the applicable commission plan]. Our Story The sky is the limit at Meltwater. At Meltwater, we believe that when you have the right people in the right working environment, great things happen. Our best-in-class technology empowers our 27,000 customers around the world to analyze over a billion pieces of data each day and make better business decisions. Our award-winning culture is our north star and drives everything we do - from striving to create an environment where all employees do their best work, to delivering customer value by continuously innovating our products - and making sure to celebrate our successes and have fun along the way. We're proud of our diverse team of 2,300+ employees in 50 locations across 25 countries around the world. No matter where you are, you'll work with people who care about your success and get the support you need to reach your goals. So, in a nutshell, that's Meltwater. We love working here, and we think you will too. Equal Employment Opportunity Statement Meltwater is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: At Meltwater, we are dedicated to fostering an inclusive and diverse workplace where every employee feels valued, respected, and empowered. We are committed to the principle of equal employment opportunity and strive to provide a work environment that is free from discrimination and harassment. All employment decisions at Meltwater are made based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, marital status, veteran status, or any other status protected by the applicable laws and regulations. Meltwater does not tolerate discrimination or harassment of any kind, and we actively promote a culture of respect, fairness, and inclusivity. We encourage applicants of all backgrounds, experiences, and abilities to apply and join us in our mission to drive innovation and make a positive impact in the world.

Provide hands-on technical training, coaching, and mentorship in AI/ML software development and deployment to entrepreneurs in a startup program. | 2-4+ years of software engineering and AI/ML product development experience with advanced proficiency in Python, AI tools, and startup environment experience. | Description MEST AI Startup Program - Technical Fellow In-Residence Location: Accra, Ghana (in-person position) Reporting to: AI Startup Program Director Team: AI Startup Program Team Experience Level: 2 - 4+ years in software development and AI/ML Contract: One-year Start Date: January 2026 End Date: December 2026 About MEST Africa Launched in 2008 by Meltwater Founder & CEO Jorn Lyseggen, MEST is a Pan-African training program, seed fund, incubator, and hub for technology entrepreneurs across Africa. We provide critical skills training in software development, business, and communications, with headquarters in Accra, Ghana, and funding from the Meltwater Foundation - the non-profit arm of Meltwater, a global leader in media intelligence. MEST AI Startup Program Overview The MEST AI Startup Program is an up to 12-month immersive experience designed to equip Africa's most promising AI entrepreneurs with the technical, business, and leadership skills needed to build and scale globally competitive AI startups. The seven-month startup program is a hands-on, activity-based experience where participants: • Explore and refine AI business ideas • Develop and deploy an AI MVP • Gain deep expertise in AI software development and business fundamentals • Engage with world-class AI practitioners from institutions like Google, Meta, and OpenAI The five-month incubation program supports selected ventures to scale AI products, secure customers, and prepare for investment, culminating in deployable AI products, an established user base, and a roadmap for funding and growth. Technical Fellow In-Residence Role Overview The AI Technical Fellow In-Residence is the technical backbone of the MEST AI Startup Program each year. During this one-year contract, you will work directly with entrepreneurs-in-training (EITs) to ensure they can apply the technical concepts taught in the curriculum - from AI model development to deployment. This is a highly hands-on, highly interactive role that includes regular meetings with EITs, experts, partners, facilitators, and program staff to collaborate, troubleshoot, and accelerate learning. You should have deep technical expertise, a passion for AI, and an excitement for learning alongside entrepreneurs. This is a role for a doer - someone who thrives in a fast-paced, high-energy environment and is ready to dig in. Key Responsibilities Technical Training & Support • Deliver interactive tutorials and workshops on AI/ML, software engineering, and MLOps topics from the curriculum (e.g., Python, APIs, LLMs, RAG, LangChain, vector databases, multi-agent systems, Docker, CI/CD) • Provide 1:1 and group technical coaching, ensuring entrepreneurs can implement concepts in their MVPs • Conduct code reviews and guide participants in adopting best practices Curriculum Integration • Work with expert facilitators to align technical sessions with business and product milestones • Adapt and create technical content based on evolving AI tools and participant needs Problem-Solving & Mentorship • Support entrepreneurs in debugging and overcoming technical challenges • Learn and experiment with new AI tools alongside participants, sharing insights rapidly • Promote responsible AI use, including bias mitigation, privacy by design, and ethical considerations Collaboration & Program Support • Partner with program staff to ensure participants have the technical resources they need • Contribute to creating a dynamic, inclusive, and innovative learning environment • Actively engage in scheduled check-ins, collaborative planning meetings, and review sessions with EITs and program stakeholders Required Qualifications & Skills Technical Expertise • Advanced proficiency in Python, Git/GitHub, and API development • Hands-on experience with: • LLMs, prompt engineering, and fine-tuning • RAG pipelines, embeddings, vector databases, LangChain • Multi-agent systems (e.g., CrewAI) and memory management • MLOps, CI/CD, Docker, cloud deployment, and API security • Strong grasp of software engineering fundamentals: testing, EDA, model evaluation Experience • 2 - 4+ years in software engineering and AI/ML product development • Track record of taking AI products from concept to deployment • Experience in startup or fast-paced, project-based environments Soft Skills & Mindset • Excellent communicator and collaborator, with cross-cultural sensitivity • Proactive problem solver with a hands-on "doer" mentality • Adaptable, curious, and eager to learn alongside entrepreneurs • Passionate about excellence, creativity, and innovation To Apply • Submit your resume/CV to [email protected] with "Technical Fellow In-Residence" in the subject line for initial review • Initial Phone Interview - discuss your background, experience, and career goals • Interactive Assessment - shortlisted candidates complete a technical task • Final Interview - meet with key decision-makers for an in-depth discussion • Job Offer & Next Steps - successful candidates receive offer details and onboarding plan Due to high application volume, only shortlisted candidates will be contacted. If you do not hear from us within one month of applying, please consider your application unsuccessful.