Mecklenburg County

Provide advanced administrative support including data processing, scheduling, and document management for a healthcare services department. | Minimum four years administrative experience with proficiency in Microsoft Office and ability to manage complex clerical tasks. | Follow Your Calling, Find Your Career!! Please apply by: Thursday, August 27th, 2026 Salary Range: $25.53 to $31.07 per hour. Hiring Range: $25.53 to $26.39 per hour. This is a non-exempt position. Pay rates are based on education, skill, experience level and internal equity. Internal equity considerations include an assessment of the applicant’s salary history and qualifications in comparison to the market rate and requirements for the job. At Mecklenburg County, you’ll have the chance to build a career as unique as you are with support, inclusive culture, and technology to become the best version of you. We’re counting on YOUR unique voice and perspective to help Mecklenburg County become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. The Mecklenburg County Department of Child, Family, & Adult Services strives to strengthen families and communities through a safety-net of services, collaborations, and hope. Our vision is to define and cultivate an organizational culture that is more compassionate and understanding toward each other and our clients. Services For Adults (SFA) is a part of the Adult Services Division of the Mecklenburg County Department of Child, Family, and Adult Services. The division is responsible for three main program areas: Adult Social Work Services, the Senior Citizens Nutrition Program, and the Mecklenburg Transportation System (MTS). Position Specific Information Full time position located onsite at the Valerie C. Woodard Center, 3205 Freedom Drive, Charlotte, NC 28208. Position will provide administrative support to the Services For Adults (SFA) leadership team. Responsibilities Responsibilities include, but are not limited to: Processing monthly Adult Daycare (ADC) invoices. Coordinate Adult Daycare (ADC) Invoice Training with contracted vendors. Complete CLEAR database searches as requested. Prepare Guardianship Status Reports and upload them to NC Courts; must maintain Notary Public certification. Enter and process NCDHHS State documents: 5027, 5026, 7016 and 101’s forms in the appropriate state system. Coordinate calendars and schedule meetings for Services for Adults (SFA) Assistant Division Directors. Record, prepare, and distribute meeting minutes when applicable. Maintain accurate files, records, reports, and other confidential documents. Provide administrative and logistical support for SFA meetings, trainings, and special events. Perform additional administrative duties and special projects as assigned. Position Summary Perform progressively responsible administrative, clerical, and technical work. This position, under minimal supervision, is responsible for advanced administrative functions of variety and specialization in a department. Essential Functions Provide administrative support to internal departmental staff Respond to inquiries and resolves administrative issues that may arise Prepare written correspondence such as memos, emails, presentations, forms, and other documents Coordinate meetings, interviews and assist with program preparation Prepare, develop or maintain reports, manuals, or interview documents Conducts moderately complex research. Perform confidential data entry, create, organize and maintain files Maintain supply levels and ordering stock Use computers for various operations such as database management Answer telephone or greet visitors and handle or direct inquiries to the appropriate persons according to the need/issue presented Operate office equipment: fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as correspondence, or other material Compose, type, and distribute meeting notes, agendas, routine correspondence, or reports, such as presentations or expense, statistical, or monthly reports Some positions may be required to support enrollment and eligibility activities performed in the NC FAST system Some positions may be required to provide general guidance and direction to lower-level staff Minimum Qualifications Experience: Minimum of four years of administrative experience Education: High School Diploma or equivalent Combination of relevant education and relevant experience accepted? Yes Licenses and Certifications May require a valid North Carolina or South Carolina Driver's License May require County Driving Privileges Preferred Qualifications Bilingual (Spanish and English) proficiency oral and written NC Notary Public Previous experience with and knowledge of NCDHHS forms and processes Previous experience with and knowledge of NC eCourts system Previous experience with and knowledge of NCFAST system Knowledge, Skills And Abilities Knowledge of Administrative and clerical procedures and systems using various computer operations, managing files and records Principles and processes for providing customer and employee services Structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar Skills Customer service Coordination and organization Judgement and decision making Time management Abilities Adaptability: Maintain effectiveness when experiencing major changes in work responsibilities or environment; adjusting effectively to work within new work structures, processes, requirements, or cultures Building Trust: Interacting with others in a way that gives them confidence in one’s intentions and those of the organization Communication: Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the information provided Customer Focus: Effectively meeting customer needs; building productive customer relationships; taking responsibility for customer satisfaction and loyalty Initiating Action: Taking prompt action to accomplish objectives; take action to achieve goals beyond what is required; being proactive. Planning and Organizing: Establishing courses of action for self and others to ensure that work is completed efficiently Stress tolerance: Maintaining stable performance under pressure or opposition; handling stress in a manner that is acceptable to others and to the organization Computer Skills Data entry Intermediate use in various computer applications. Proficient in various computer applications including Microsoft Office Suite Work Environment Works in an office setting with moderate noise Reasonable Accommodations Statement To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions. Disclaimer Statement This is not intended to be an all-inclusive list of job-related responsibilities, duties, skills, requirements or working conditions. Other duties may be assigned based on business need and the supervisor’s request. Mecklenburg County reserves the right to revise the job description at any time. Designated positions may be required to assist in emergency and/or disaster situations.

Provide advanced administrative support including data processing, scheduling, report preparation, and coordination for leadership teams. | Minimum four years administrative experience with proficiency in Microsoft Office and ability to manage complex clerical tasks. | Follow Your Calling, Find Your Career!! Please apply by: Thursday, August 27th, 2026 Salary Range: $25.53 to $31.07 per hour. Hiring Range: $25.53 to $26.39 per hour. This is a non-exempt position. Pay rates are based on education, skill, experience level and internal equity. Internal equity considerations include an assessment of the applicant’s salary history and qualifications in comparison to the market rate and requirements for the job. At Mecklenburg County, you’ll have the chance to build a career as unique as you are with support, inclusive culture, and technology to become the best version of you. We’re counting on YOUR unique voice and perspective to help Mecklenburg County become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. The Mecklenburg County Department of Child, Family, & Adult Services strives to strengthen families and communities through a safety-net of services, collaborations, and hope. Our vision is to define and cultivate an organizational culture that is more compassionate and understanding toward each other and our clients. Services For Adults (SFA) is a part of the Adult Services Division of the Mecklenburg County Department of Child, Family, and Adult Services. The division is responsible for three main program areas: Adult Social Work Services, the Senior Citizens Nutrition Program, and the Mecklenburg Transportation System (MTS). Position Specific Information Full time position located onsite at the Valerie C. Woodard Center, 3205 Freedom Drive, Charlotte, NC 28208. Position will provide administrative support to the Services For Adults (SFA) leadership team. Responsibilities Responsibilities include, but are not limited to: Processing monthly Adult Daycare (ADC) invoices. Coordinate Adult Daycare (ADC) Invoice Training with contracted vendors. Complete CLEAR database searches as requested. Prepare Guardianship Status Reports and upload them to NC Courts; must maintain Notary Public certification. Enter and process NCDHHS State documents: 5027, 5026, 7016 and 101’s forms in the appropriate state system. Coordinate calendars and schedule meetings for Services for Adults (SFA) Assistant Division Directors. Record, prepare, and distribute meeting minutes when applicable. Maintain accurate files, records, reports, and other confidential documents. Provide administrative and logistical support for SFA meetings, trainings, and special events. Perform additional administrative duties and special projects as assigned. Position Summary Perform progressively responsible administrative, clerical, and technical work. This position, under minimal supervision, is responsible for advanced administrative functions of variety and specialization in a department. Essential Functions Provide administrative support to internal departmental staff Respond to inquiries and resolves administrative issues that may arise Prepare written correspondence such as memos, emails, presentations, forms, and other documents Coordinate meetings, interviews and assist with program preparation Prepare, develop or maintain reports, manuals, or interview documents Conducts moderately complex research. Perform confidential data entry, create, organize and maintain files Maintain supply levels and ordering stock Use computers for various operations such as database management Answer telephone or greet visitors and handle or direct inquiries to the appropriate persons according to the need/issue presented Operate office equipment: fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as correspondence, or other material Compose, type, and distribute meeting notes, agendas, routine correspondence, or reports, such as presentations or expense, statistical, or monthly reports Some positions may be required to support enrollment and eligibility activities performed in the NC FAST system Some positions may be required to provide general guidance and direction to lower-level staff Minimum Qualifications Experience: Minimum of four years of administrative experience Education: High School Diploma or equivalent Combination of relevant education and relevant experience accepted? Yes Licenses and Certifications May require a valid North Carolina or South Carolina Driver's License May require County Driving Privileges Preferred Qualifications Bilingual (Spanish and English) proficiency oral and written NC Notary Public Previous experience with and knowledge of NCDHHS forms and processes Previous experience with and knowledge of NC eCourts system Previous experience with and knowledge of NCFAST system Knowledge, Skills And Abilities Knowledge of Administrative and clerical procedures and systems using various computer operations, managing files and records Principles and processes for providing customer and employee services Structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar Skills Customer service Coordination and organization Judgement and decision making Time management Abilities Adaptability: Maintain effectiveness when experiencing major changes in work responsibilities or environment; adjusting effectively to work within new work structures, processes, requirements, or cultures Building Trust: Interacting with others in a way that gives them confidence in one’s intentions and those of the organization Communication: Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the information provided Customer Focus: Effectively meeting customer needs; building productive customer relationships; taking responsibility for customer satisfaction and loyalty Initiating Action: Taking prompt action to accomplish objectives; take action to achieve goals beyond what is required; being proactive. Planning and Organizing: Establishing courses of action for self and others to ensure that work is completed efficiently Stress tolerance: Maintaining stable performance under pressure or opposition; handling stress in a manner that is acceptable to others and to the organization Computer Skills Data entry Intermediate use in various computer applications. Proficient in various computer applications including Microsoft Office Suite Work Environment Works in an office setting with moderate noise Reasonable Accommodations Statement To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions. Disclaimer Statement This is not intended to be an all-inclusive list of job-related responsibilities, duties, skills, requirements or working conditions. Other duties may be assigned based on business need and the supervisor’s request. Mecklenburg County reserves the right to revise the job description at any time. Designated positions may be required to assist in emergency and/or disaster situations.

Provide advanced administrative support including data processing, scheduling, and coordination for leadership teams. | Minimum four years of administrative experience with proficiency in Microsoft Office and ability to manage confidential records. | Follow Your Calling, Find Your Career!! Please apply by: Thursday, August 27th, 2026 Salary Range: $25.53 to $31.07 per hour. Hiring Range: $25.53 to $26.39 per hour. This is a non-exempt position. Pay rates are based on education, skill, experience level and internal equity. Internal equity considerations include an assessment of the applicant’s salary history and qualifications in comparison to the market rate and requirements for the job. At Mecklenburg County, you’ll have the chance to build a career as unique as you are with support, inclusive culture, and technology to become the best version of you. We’re counting on YOUR unique voice and perspective to help Mecklenburg County become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. The Mecklenburg County Department of Child, Family, & Adult Services strives to strengthen families and communities through a safety-net of services, collaborations, and hope. Our vision is to define and cultivate an organizational culture that is more compassionate and understanding toward each other and our clients. Services For Adults (SFA) is a part of the Adult Services Division of the Mecklenburg County Department of Child, Family, and Adult Services. The division is responsible for three main program areas: Adult Social Work Services, the Senior Citizens Nutrition Program, and the Mecklenburg Transportation System (MTS). Position Specific Information Full time position located onsite at the Valerie C. Woodard Center, 3205 Freedom Drive, Charlotte, NC 28208. Position will provide administrative support to the Services For Adults (SFA) leadership team. Responsibilities Responsibilities include, but are not limited to: Processing monthly Adult Daycare (ADC) invoices. Coordinate Adult Daycare (ADC) Invoice Training with contracted vendors. Complete CLEAR database searches as requested. Prepare Guardianship Status Reports and upload them to NC Courts; must maintain Notary Public certification. Enter and process NCDHHS State documents: 5027, 5026, 7016 and 101’s forms in the appropriate state system. Coordinate calendars and schedule meetings for Services for Adults (SFA) Assistant Division Directors. Record, prepare, and distribute meeting minutes when applicable. Maintain accurate files, records, reports, and other confidential documents. Provide administrative and logistical support for SFA meetings, trainings, and special events. Perform additional administrative duties and special projects as assigned. Position Summary Perform progressively responsible administrative, clerical, and technical work. This position, under minimal supervision, is responsible for advanced administrative functions of variety and specialization in a department. Essential Functions Provide administrative support to internal departmental staff Respond to inquiries and resolves administrative issues that may arise Prepare written correspondence such as memos, emails, presentations, forms, and other documents Coordinate meetings, interviews and assist with program preparation Prepare, develop or maintain reports, manuals, or interview documents Conducts moderately complex research. Perform confidential data entry, create, organize and maintain files Maintain supply levels and ordering stock Use computers for various operations such as database management Answer telephone or greet visitors and handle or direct inquiries to the appropriate persons according to the need/issue presented Operate office equipment: fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as correspondence, or other material Compose, type, and distribute meeting notes, agendas, routine correspondence, or reports, such as presentations or expense, statistical, or monthly reports Some positions may be required to support enrollment and eligibility activities performed in the NC FAST system Some positions may be required to provide general guidance and direction to lower-level staff Minimum Qualifications Experience: Minimum of four years of administrative experience Education: High School Diploma or equivalent Combination of relevant education and relevant experience accepted? Yes Licenses and Certifications May require a valid North Carolina or South Carolina Driver's License May require County Driving Privileges Preferred Qualifications Bilingual (Spanish and English) proficiency oral and written NC Notary Public Previous experience with and knowledge of NCDHHS forms and processes Previous experience with and knowledge of NC eCourts system Previous experience with and knowledge of NCFAST system Knowledge, Skills And Abilities Knowledge of Administrative and clerical procedures and systems using various computer operations, managing files and records Principles and processes for providing customer and employee services Structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar Skills Customer service Coordination and organization Judgement and decision making Time management Abilities Adaptability: Maintain effectiveness when experiencing major changes in work responsibilities or environment; adjusting effectively to work within new work structures, processes, requirements, or cultures Building Trust: Interacting with others in a way that gives them confidence in one’s intentions and those of the organization Communication: Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the information provided Customer Focus: Effectively meeting customer needs; building productive customer relationships; taking responsibility for customer satisfaction and loyalty Initiating Action: Taking prompt action to accomplish objectives; take action to achieve goals beyond what is required; being proactive. Planning and Organizing: Establishing courses of action for self and others to ensure that work is completed efficiently Stress tolerance: Maintaining stable performance under pressure or opposition; handling stress in a manner that is acceptable to others and to the organization Computer Skills Data entry Intermediate use in various computer applications. Proficient in various computer applications including Microsoft Office Suite Work Environment Works in an office setting with moderate noise Reasonable Accommodations Statement To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions. Disclaimer Statement This is not intended to be an all-inclusive list of job-related responsibilities, duties, skills, requirements or working conditions. Other duties may be assigned based on business need and the supervisor’s request. Mecklenburg County reserves the right to revise the job description at any time. Designated positions may be required to assist in emergency and/or disaster situations.

Perform patient registration, scheduling, insurance verification, and administrative support in a healthcare setting. | Minimum four years administrative experience, proficiency in computer applications, customer service skills, and ability to handle multi-line phone systems. | “Follow Your Calling, Find Your Career” Salary Range: $20.71 - $27.19/hour This is a non-exempt (hourly) position Pay rates are based on education, skill, experience level and internal equity. Internal equity considerations include an assessment of the applicant’s salary history and qualifications in comparison to the market rate and requirements for the job. This role is on-site 5 days a week. Schedule is Monday, Tuesday, Thursday, Friday from 8:00 AM to 5:00 PM. Wednesday is from 10:00 AM to 7:00 PM. This is a patient facing role, not a back office role About Us At Mecklenburg County, you’ll have the chance to build a career as unique as you are with support, inclusive culture and technology to become the best version of you. We’re counting on YOUR unique voice and perspective to help Mecklenburg County Public Health become even better, too. Join us and build an exceptional experience for yourself, and a healthier world for all. As a member of the Mecklenburg County Public Health team, you will become a subject matter expert in the public health field. The CDC foundation explains that “Public health is the science of protecting and improving the health of people and their communities. This work is achieved by promoting health lifestyles, researching disease and injury prevention, detecting, preventing, and responding to infectious disease”. Come be a part of Mecklenburg County’s Public Health department’s vision to “assure the health and safety of our diverse and changing community today and for future generations.” Position Summary This position will serve as a patient representative by scheduling appointments, registering clients and verifying insurance. Point of service collections including cash and insurance information duties. General office duties to include the ability to answer multi-line phone system and must be computer literate for various computer applications. The incumbent needs to be flexible to work in multiple sites. The successful candidate will have exceptional customer service skills, be a team player and have the drive to quickly learn all aspects of the position. Essential Functions • Performs confidential data entry such as payroll. • Develop or assist in preparation of reports. • Gather data, conduct research and compile information that is requested or necessary to assist department or for other County Functions. • Prepares technical material requiring specialized knowledge of the operations of a particular department. • May maintain petty cash fund. • May be responsible for maintaining supply levels and ordering stock. • Creates, files, and maintains records. • Transcribes meeting minutes. • Prepares memos, letters and forms. • Provides support to management staff and may be assigned to the administrative support team. • Communicates with customers and County staff by email, phone or in person. • Responds to inquiries and resolves minor concerns/issues or logistics. • Assists in preparing office procedure documents, manuals or interview documents Experience Minimum Qualifications Minimum of four years of administrative experience in area of assignment. Education High School Diploma or equivalent Combination of relevant education and relevant experience accepted?: Yes Licenses and Certifications • May require a valid North Carolina or South Carolina Driver’s License • May require an Annual Motor Vehicle Record (MVR) check Preferred Qualifications • Ability to read, write and speak Spanish fluently • knowledge of multiple web-based applications such as NCIR, Crossroads, NCTracks, Avatar, Cerner system, Credit Care machine and have cash handling experience • Knowledge of medical terminology • Knowledge of benefits verification • Experience with using computerized systems to schedule medical appointments & verify medical insurance • Medical Office experience Knowledge, Skills And Abilities Knowledge of • Administrative and clerical procedures and systems using various computer operations, managing files and records • Principles and processes for providing customer and employee services • Structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar Skills • Customer service • Coordination and organization • Judgement and decision making • Time management Abilities • Adaptability: Maintain effectiveness when experiencing major changes in work responsibilities or environment; adjusting effectively to work within new work structures, processes, requirements, or cultures • Building Trust: Interacting with others in a way that gives them confidence in one’s intentions and those of the organization • Communication: Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the information provided • Customer Focus: Effectively meeting customer needs; building productive customer relationships; taking responsibility for customer satisfaction and loyalty • Initiating Action: Taking prompt action to accomplish objectives; take action to achieve goals beyond what is required; being proactive. • Planning and Organizing: Establishing courses of action for self and others to ensure that work is completed efficiently • Stress tolerance: Maintaining stable performance under pressure or opposition; handling stress in a manner that is acceptable to others and to the organization Computer Skills • Data entry • Efficient typing skills with a minimum of 45 wpm • Intermediate use in various computer applications. • Proficient in various computer applications including Microsoft Office Suite Compensation & Benefits In addition to a competitive salary, Mecklenburg County offers a generous benefits package which greatly increases your total compensation. Benefits include medical, dental, vision, life, short term disability, long term disability, accident, cancer, critical illness, medical bridge, and pet insurance; dependent care, healthcare, and commuter flexible spending accounts; health savings account; paid holiday, vacation, and sick days; near-site clinics for preventive care and illnesses; an employee discount program which provides discounts for retail, dining, shopping, travel, tickets and more; an employee assistance program including financial and legal counseling; access to Mecklenburg County fitness and aquatic facilities; paid family leave; tuition reimbursement; a 5% employer match on retirement savings plan contributions and a defined benefit plan for retirement. Reasonable Accommodations Statement To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions. Disclaimer Statement This is not intended to be an all-inclusive list of job-related responsibilities, duties, skills, requirements or working conditions. Other duties may be assigned based on business need and the supervisor’s request. Mecklenburg County reserves the right to revise the job description at any time. Designated positions may be required to assist in emergency and/or disaster situations.

Perform administrative tasks, payment processing, and customer service to support tax collection operations. | Requires bilingual proficiency, experience in collections or payment processing, customer service skills, and a high school diploma or equivalent. | Please apply by August 17,2026 Pay Range: $22.79/hr. - $28.48/hr. This is a non-exempt position. Pay rates are based on education, skill, experience level and internal equity. Our mission is to serve Mecklenburg County residents by helping them improve their lives and community. The success of Mecklenburg County rests on strong, competent talent at all levels of the organization. The Office of the Tax Collector is committed to providing a positive taxpayer experience by educating, assisting, and serving more than 1 million county and municipal residents. Our tax collections employees are trained in the latest collections policies and procedures to ensure consistency and compliance in collections. We are a team dedicated to serving the community with integrity and respect. If you enjoy working with the public and are looking for a career where your work is important to the community, come be a part of Mecklenburg County and help us provide a community of pride and choice for people to live, learn, work, and recreate. Position Summary Perform administrative work assisting in the operations of the Office of the Tax Collector. This position, under direct supervision, is responsible for performing moderately complex analysis, accepting cash and other forms of payment, preparing reconciliations, reports, and providing excellent customer service. Essential Functions • Research taxpayer accounts and bills for tax history pertaining to business property, personal property, business taxes and real estate • Regularly updated case notes to document phone calls and office visits • Provide timely, efficient, and accurate customer service • Receive and receipt payments collected in the in-person at the services counter, from the field, through the mail, and other various ways adhering to the County and departmental money handling policies and procedures • Serve as the first point of contact to the public, representing the Office of the Tax Collector to facilitate the collection of payments and communication of information to the public • Monitor and analyze a variety of financial records and data sources • Prepare related special reports and studies, including cost studies, reports and related documentation • Coordinate and analyze financial and statistical data • Prepare, review, and submit a variety of reports, reconciliations, work papers, communications, schedules, tables, and/or statements to and from internal departments, financial institutions, and external agencies • Maintain records in areas of responsibility in accordance with State law • Participate in special projects related to financial activities • Act as a liaison between the Office of the Tax Collector and other county, city, and town departments to complete processes that require contact with other departments within the county • Execute job functions by achieving acceptable results as required by position and departmental performance measures Minimum Qualifications Bilingual Proficiency - Fluid in Spanish and English Experience: Minimum of four years of collection, accounting, payment processing, or equivalent experience. Minimum of two years in customer service. Education: High School Diploma or equivalent Combination of relevant education and relevant experience accepted: Yes Licenses and Certifications • Requires a valid North Carolina or South Carolina Driver's License • Requires County Driving Privileges • Must obtain Assistant Tax Collector Certification within three years of hire. Preferred Qualifications • Associate degree in a related field • Excellent communication and customer service skills - written and verbal • Payment processing including reconciliation skills • Troubleshooting and problem-solving ability Knowledge, Skills, And Abilities Knowledge of • North Carolina General Statutes • Judicial process and all applicable state, local and federal laws • General bankruptcy procedures and process • Tax collections experience • General accounting procedures and collection techniques Skills • Active listening skills; listening for understanding. • Communication skills that foster mutual understanding. • Considering the relative costs and benefits of potential actions to choose the most appropriate one. • Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions. • Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. • Talking to others to convey information effectively; effective written communication. • Effective presentation and problem-solving. Abilities • Adaptability: Maintaining effectiveness when experiencing major changes in work responsibilities or environment; adjusting effectively to work within new work structures, processes, requirements, or cultures. • Communication: Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the information provided. • Applied Learning: Assimilating and applying new job-related information in a timely manner. • Decision Making: Identifying and understanding issues, problem and opportunities; comparing data from different sources to draw conclusions; using effective approaches for choosing a course of action or developing appropriate solutions; taking action that is consistent with available facts, constraints and probably consequences. Computer Skills Proficient in various applicable computer programs including Microsoft Office Suite. REASONABLE ACCOMMODATIONS STATEMENT To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions. DISCLAIMER STATEMENT This is not intended to be an all-inclusive list of job-related responsibilities, duties, skills, requirements or working conditions. Other duties may be assigned based on business need and the supervisor’s request. Mecklenburg County reserves the right to revise the job description at any time. Designated positions may be required to assist in emergency and/or disaster situations.