Meadow Memorials

Lead and manage a team of service representatives, oversee daily performance and case flow, and partner with teams to improve processes. | 4+ years leading customer service or operations teams in a high-touch, digital environment with strong organizational and coaching skills. | Description: • Lead a team of Service Representatives who guide families with empathy and accuracy • Manage daily performance through standups, 1:1s, and feedback sessions • Oversee case flow, handoffs, and service performance metrics • Partner with cross-functional teams to identify friction points and propose process improvements Requirements: • 4+ years of experience leading in a customer service or operations function • High-touch, digital environment experience with high hospitality standards • Strong operational backbone, organized, detail-oriented, and metrics-driven • Ability to lead with empathy and structure • Must be energized by coaching others Benefits: • Full medical, dental, and vision insurance • Unlimited PTO • 10 paid holidays • $300 home office stipend • Company-issued laptop