MDVIP LLC

Sell MDVIP memberships through outbound calling campaigns, handle inbound calls, document interactions in CRM, and resolve patient issues. | High school diploma or GED, bilingual Spanish, 2+ years customer service or business experience, preferably sales, with CRM and Microsoft Office proficiency preferred. | Position Location: Offering a $1,000 sign-on bonus. Corporate Based Boca Raton MDVIP Overview: MDVIP: Transforming Primary Care, One Patient at a Time MDVIP is a national leader in personalized healthcare, empowering over 425,000 members to achieve their health and wellness goals through a network of more than 1,400 concierge primary care physicians. Our program emphasizes preventive medicine, offering comprehensive screenings, advanced diagnostics, and individualized wellness plans. Recognized as a Great Place to Work® since 2018, MDVIP is committed to excellence in patient care and employee satisfaction. Position Summary: Position Summary The Bilingual Sales Representative plays a vital role in communicating the value and benefits of the MDVIP program to prospective members through a personalized, consultative sales approach. This position is ideal for individuals who thrive in a fast-paced, structured environment and possess strong verbal and written communication skills. Sales efforts are focused on engaging patients of transitioning physicians through outbound calling campaigns—not cold calling—ensuring a receptive and informed audience. Comprehensive onboarding and training are provided to develop a deep understanding of MDVIP’s mission, program features, and operational procedures, enabling representatives to deliver consistent, high-quality service and results. Key Responsibilities: • Through outbound call campaigns, sells patients on the benefits of MDVIP membership in an MDVIP-affiliated physician practice. Discusses the components of the program to discover which program components may appeal to the prospective patient to demonstrate the value of the program. • Handles inbound call activity and accurately documents Salesforce (CRM system) with the outcome of all inbound and outbound interactions. • Performs general research and problem resolution. Escalates patient issues and concerns to management, as necessary. Key Competencies: • Demonstrates thorough knowledge of MDVIP policies, procedures, and offerings to ensure accurate, consistent communication with both internal stakeholders and external customers. • Maintains a professional, positive, and service-oriented approach when handling all telephone, written, or digital inquiries. • Manages communication effectively with MDVIP-affiliated physicians and their staff in relation to membership-related activities. • Proven success in outbound calling campaigns, with the ability to meet and exceed performance metrics (e.g., conversion rate, talk time, quality scores). • Displays professional telephone etiquette and ability to use advanced phone systems. While not required, foreign language fluency may be considered a plus. Minimum Qualifications: • High school diploma or GED • Two (2) years of experience and/or training including prior customer service in a call center environment, OR business / administrative experience. • Bilingual Spanish Preferred Qualifications: • Associate degree • Previous experience in consultative or relationship-based sales, preferably in a healthcare, membership, or service-driven environment. • Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and CRM tools. ‎ : Why Join MDVIP? • Be part of a mission-driven organization leading innovation in personalized healthcare. • Drive transformation and growth in a dynamic, fast-paced environment. • Competitive compensation: attractive base salary complemented by performance-based incentives for eligible roles. • Comprehensive benefits: health, dental, vision insurance, and retirement plans. • Professional development: access to ongoing training and leadership development programs. • Positive work environment: consistently recognized as a Great Place to Work®, fostering a culture of collaboration and excellence. : MDVIP is an Equal Opportunity Employer and is committed to fostering an inclusive and diverse workplace. We welcome applicants of all backgrounds and do not discriminate based on race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected status. We believe that diversity and inclusion drive innovation and strengthen our company culture. If you require accommodation during the application or interview process, please let us know, and we will be happy to assist. ‎ : Our compensation reflects the cost of labor across appropriate US geographic markets. Pay is based on several factors including but not limited to market location and may vary depending on job-related knowledge, skills, and education/training and a candidate's work experience. Hired applicants are offered annual incentive compensation programs, subject to applicable eligibility requirements. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company's performance. The company offers the following benefits for this position, subject to applicable eligibility requirements. Medical/prescription drug coverage, Dental coverage, Vision coverage, Flexible Spending Account, Health Savings Account, Dependent Care Flexible Spending Account, Basic and Supplemental Life Insurance & Accidental Death and Dismemberment, Disability Income Protection Plan, Employee Assistance Program, 401(k) retirement program, Vacation, Paid Holidays and Personal time, Paid Sick and Family and Medical Leave time as required by law.

Drive physician practice growth and success through strategic planning, performance optimization, training, and consultative partnership to increase membership and revenue. | Bachelor’s degree, 3 years account management experience, 1 year sales experience, proficiency in Microsoft Office, and preferably healthcare or clinic operations experience. | Position Location This is a remote position with a preference for candidates based in Richmond, VA. MDVIP Overview MDVIP: Transforming Primary Care, One Patient at a Time MDVIP is a national leader in personalized healthcare, empowering over 425,000 members to achieve their health and wellness goals through a network of more than 1,400 concierge primary care physicians. Our program emphasizes preventive medicine, offering comprehensive screenings, advanced diagnostics, and individualized wellness plans. Recognized as a Great Place to Work® since 2018, MDVIP is committed to excellence in patient care and employee satisfaction. Position Summary As a Success Manager, you will be responsible for building strong relationships with physicians and Practice Management, driving business outcomes, and ensuring their success with our solutions. You will leverage your medical knowledge and sales expertise to develop tailored strategies that enhance productivity, increase membership, and improve overall Practice performance. Your success will be measured based on membership and revenue growth, member retention, and practice performance. Key Responsibilities Practice Success & Growth Strategy Strategic Business Planning: Collaborate with physicians to assess performance, implement growth strategies, and drive revenue and efficiency. Performance Optimization: Launch initiatives to reduce cancellations, boost memberships, refine pricing, and streamline operations. Training & Development: Lead onboarding and continuous coaching for staff, ensuring exceptional patient experiences and sustained growth. Consultative Partnership: Act as a trusted advisor to enhance patient engagement, workflow efficiency, and practice outcomes. Engagement & Communication: Maintain proactive, multi-channel communication with physicians and staff to align on goals and resolve issues. Operational Excellence: Monitor and improve practice operations through hands-on support and best practice implementation. Territory & Account Management Strategic Business Planning: Collaborate with physicians to assess performance, implement growth strategies, and drive revenue and efficiency. Performance Optimization: Launch initiatives to reduce cancellations, boost memberships, refine pricing, and streamline operations. Training & Development: Lead onboarding and continuous coaching for staff, ensuring exceptional patient experiences and sustained growth. Consultative Partnership: Act as a trusted advisor to enhance patient engagement, workflow efficiency, and practice outcomes. Manager, Practice Success Manager Engagement & Communication: Maintain proactive, multi-channel communication with physicians and staff to align on goals and resolve issues. Operational Excellence: Monitor and improve practice operations through hands-on support and best practice implementation. Accountability & Performance Excellence Goal-Oriented Execution: Maintain a results-driven approach by tracking key performance metrics, logging progress in CRM (Salesforce), and reporting on milestones and growth opportunities. Commitment to Professional Growth: Actively participate in weekly team meetings, training sessions, and industry webinars to stay ahead of trends, best practices, and new offerings. Operational Excellence & Responsiveness: Demonstrate strong organizational skills, critical thinking, and accountability by effectively managing multiple accounts, promptly resolving issues, and continuously refining strategies to drive success. Ownership & Continuous Improvement: Take responsibility for outcomes, collaborate with internal teams to address challenges proactively, and ensure a continuous feedback loop to improve processes. Key Competencies Goal-Oriented and Results-Driven: Focuses on achieving goals and getting things done efficiently and effectively. Trusted Advisor: Builds strong relationships by offering helpful advice and being reliable. Confident and Unflappable: Stays calm and confident, even in stressful or uncertain situations. Handles Tough Conversations Well: Can talk through difficult issues honestly and respectfully, without avoiding them. Collaborative: Works well with others, values teamwork, and helps everyone succeed together. Minimum Qualifications Bachelor’s degree in relevant discipline Three (3) years related work experience in account management One (1) year related work experience in sales Proficient in Microsoft Office, with advanced skills in Outlook and intermediate proficiency in Excel and Word. Basic knowledge of PowerPoint. Preferred Qualifications Experience working in healthcare, medical sales, or clinic operations. Experienced with travel and expense reporting tools, mapping software, and CRM systems ‎ Why Join MDVIP? • Be part of a mission-driven organization leading innovation in personalized healthcare.• Drive transformation and growth in a dynamic, fast-paced environment.• Competitive compensation: attractive base salary complemented by performance-based incentives for eligible roles.• Comprehensive benefits: health, dental, vision insurance, and retirement plans.• Professional development: access to ongoing training and leadership development programs.• Positive work environment: consistently recognized as a Great Place to Work®, fostering a culture of collaboration and excellence. ​ MDVIP is an Equal Opportunity Employer and is committed to fostering an inclusive and diverse workplace. We welcome applicants of all backgrounds and do not discriminate based on race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected status. We believe that diversity and inclusion drive innovation and strengthen our company culture. If you require accommodation during the application or interview process, please let us know, and we will be happy to assist. ‎ Our compensation reflects the cost of labor across appropriate US geographic markets. Pay is based on several factors including but not limited to market location and may vary depending on job-related knowledge, skills, and education/training and a candidate's work experience. Hired applicants are offered annual incentive compensation programs, subject to applicable eligibility requirements. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company's performance. The company offers the following benefits for this position, subject to applicable eligibility requirements. Medical/prescription drug coverage, Dental coverage, Vision coverage, Flexible Spending Account, Health Savings Account, Dependent Care Flexible Spending Account, Basic and Supplemental Life Insurance & Accidental Death and Dismemberment, Disability Income Protection Plan, Employee Assistance Program, 401(k) retirement program, Vacation, Paid Holidays and Personal time, Paid Sick and Family and Medical Leave time as required by law.