Maximus Health, Inc.

Lead and scale a customer support team, improve workflows, and enhance patient experience in a telehealth setting. | 8+ years in customer support, 3-5+ years leading large teams, experience in healthcare or telehealth, proficiency with support platforms like Zendesk or Intercom, and strong operational skills. | Maximus is HQ'd in Santa Monica, this role is available Remote (US/CAN) No Agencies About Maximus Maximus (https://www.maximustribe.com/) is a mission-driven consumer performance medicine telehealth company that provides men and women with content, community, and clinical support to optimize their health, wellness, and hormones. Maximus has achieved profitability, 8-figure ARR, and is doubling year over year - with a strong cash position. We have raised $15M from top Silicon Valley VCs such as Founders Fund and 8VC as well as leading angel investors/operators from companies like Bulletproof, Tinder, Coinbase, Daily Stoic, & Shopify. About the Role We are seeking a Senior Manager of Customer Support to lead and scale our CS team into the next phase of growth. This leader will be responsible for patient experience, team performance, and operational efficiency. They will partner cross-functionally with Product, Operations, Clinical, and Supply Chain to improve workflows, reduce friction, and deliver best-in-class patient service. This is a critical leadership role that requires both strategic vision and operational excellence. Key Responsibilities: Leadership & Team Development Lead and develop a 25+ person CS team (onshore + offshore), building a strong leadership bench (managers, team leads). Establish clear performance standards, career ladders, and coaching/development/training programs. Operational Excellence & Scaling Own SLAs, KPIs (CSAT, NPS, resolution time, first contact resolution), and workforce management. Implement automation, macros, and tools to improve efficiency and scalability. Introduce QA programs, escalation frameworks, and training processes to standardize excellence. Cross-Functional Leadership Serve as the voice of both the patient and CS reps cross-functionally, partnering with Product, Engineering, Clinical, and Supply Chain. Drive feedback loops: identify top patient pain points and work with teams to resolve root causes. Represent CS in leadership discussions, ensuring patient experience is embedded in strategic decisions. Patient Experience & Retention Ensure a seamless, empathetic, and efficient experience across all patient touchpoints. Partner with Product and Finance teams to improve LTV by driving retention and engagement. Strategic Planning Define and execute the vision for scaling CS and leveraging AI as we 2-3X patient volume. Design the org structure, systems, and processes required to scale cost-effectively. Prepare CS reporting and insights for leadership, board, and investors. Qualifications: 8+ years in Customer Support with 3–5+ years leading teams at scale both onshore and offshore Must have: experience leading Customer Support in a DTC (direct-to-consumer) company Must have: experience leading Customer Support in a Teleheath company Proven track record scaling CS/Support orgs of 20+ reps in a high-growth company (healthcare or tech a plus). Strong operational and systems orientation: workforce management, QA, automation, process design. Excellent cross-functional collaborator with Product, Ops, Marketing, and Clinical teams. Data-driven and analytical; comfortable using metrics to manage performance. Customer-first mindset combined with business pragmatism. Experience with Intercom, Zendesk or similar CS platforms required. Why Join Us Play a pivotal role in shaping the patient experience for tens of thousands of people. Build and scale a world-class CS team in a company growing rapidly. Collaborate with a mission-driven team focused on health, performance, and longevity. World-Class Benefits: Premium Blue Shield Platinum PPO & HMO Plans (up to 80% premium coverage) Full Suite: Medical, Dental, Vision, Life Insurance Best-in-class 401K options Flexible vacation/time-off policies Liquidity of options whenever available Extended options exercise window for loyal employees (3 months for every year of service; e.g. 1 year for 4+ year employees) Maximus is an equal opportunity employer, which not only includes standard protected categories, but the additional freedom from discrimination against your free speech and beliefs, as long as they are aligned with company values. We celebrate intellectual diversity. Note: We utilize AI note-taking technology during our interview sessions to ensure we capture all answers and details accurately. Candidates are also encouraged to use AI note-takers for their own records if they wish.

Create and optimize AI-driven marketing content, collaborate with creative and internal teams, leverage data for strategic insights, and manage automation for marketing processes. | Proven digital marketing experience with AI tools, strong creative production knowledge, analytical skills, excellent communication, and preferably automation workflow expertise. | Position is Remote (US) No agencies please Maximus (https://www.maximustribe.com/) is a mission-driven consumer performance medicine telehealth company that provides men and women with content, community, and clinical support to optimize their health, wellness, and hormones. Maximus has achieved profitability, 8-figure ARR, and is doubling year over year - with a strong cash position. We have raised $15M from top Silicon Valley VCs such as Founders Fund and 8VC as well as leading angel investors/operators from companies like Bulletproof, Tinder, Coinbase, Daily Stoic, & Shopify. What You'll Do: Key Responsibilities As our AI Marketing Content Creator, you'll be instrumental in amplifying our brand's presence and impact. Your responsibilities will include: • Accelerating Creative Production: Collaborate closely with our creative team to establish and optimize a high-velocity production pipeline for captivating static and motion advertising assets, driving engagement and brand recognition. • Leveraging AI Innovation: Become a power user of modern AI marketing tools such as Pencil, ArcAds, Veo 2 and 3, and MCP connectivity, integrating these technologies to enhance campaign performance and unlock new marketing opportunities. • Strategic Insights: Translate data from automation and competitive intelligence into actionable strategies that inform marketing decisions and drive measurable results. • Cross-Functional Collaboration: Work seamlessly with sales, product, and other internal teams to ensure marketing initiatives are aligned with overall business objectives. • (Nice to have) Pioneering Automation: Design, implement, and manage robust automation processes using n8n (or similar platforms) for streamlined social media publishing, efficient content article generation, and real-time competitive analysis, ensuring our marketing efforts are always a step ahead. Who You Are: Qualifications & Skills We're looking for a forward-thinking, energetic, and professional individual who thrives in a fast-paced, innovative environment. • Proven experience in digital marketing with a strong portfolio showcasing successful campaigns. • Proficiency in utilizing AI marketing tools (e.g., Pencil, ArcAds, Veo 2/3, Higgsfield, etc.). • Strong understanding of creative production processes for both static and motion assets. • Analytical mindset with the ability to interpret data and translate it into actionable marketing strategies. • Excellent communication and collaboration skills, with the ability to work effectively across diverse teams. • A passion for performance medicine and a desire to contribute to a company at the forefront of health innovation. • Nice to have: Demonstrable expertise in building and managing automation workflows, preferably with n8n or an equivalent platform. World-Class Benefits: • Premium Blue Shield Platinum PPO & HMO Plans (up to 80% coverage) • Full Suite: Medical, Dental, Vision, Life Insurance • Best-in-class 401K options • Flexible vacation/time-off policies • Liquidity of options whenever available • Extended options exercise window for loyal employees (3 months for every year of service; e.g. 1 year for 4+ year employees) Maximus is an equal opportunity employer, which not only includes standard protected categories, but the additional freedom from discrimination against your free speech and beliefs, as long as they are aligned with company values. We celebrate intellectual diversity. Ready to Make an Impact? If you're a visionary marketer eager to shape the future of performance health, we encourage you to apply! Please submit your resume, a cover letter, and a 16-second video clip demonstrating a piece of content that could be used for Maximus. Join us at Maximus and help us redefine human potential.