Maxana

Provide on-site technical support, install and maintain IT equipment, troubleshoot issues, and document activities. | Experience in IT support roles, troubleshooting skills, familiarity with Windows and macOS, and good communication skills. | Maxana is looking for a dedicated L2 Site Support Engineer ( to join our team. In this role, you will be responsible for providing on-site technical support for end-users, ensuring smooth operation of IT systems, and responding to various support requests. As a crucial part of our IT support team, you will handle troubleshooting, maintenance, and hardware/software installation for a diverse range of technologies. Key Responsibilities Provide on-site technical support to end-users, addressing a wide range of issues promptly. Install, configure, and maintain IT equipment including computers, printers, and networking devices. Troubleshoot hardware and software issues and escalate unresolved problems as necessary. Collaborate with remote teams to resolve complex technical issues. Assist in the setup and deployment of new technologies and systems. Document support activities, manage tickets, and maintain an inventory of IT assets. Ensure adherence to IT security policies and procedures during all support activities. Growth Opportunities This role offers opportunities for growth within the company as you expand your technical skills and take on more complex IT projects. Experience in IT support, help desk, or technical support roles. Strong troubleshooting skills for both hardware and software issues. Familiarity with Windows and macOS operating systems. Ability to work independently and manage multiple tasks effectively. Excellent communication skills, both written and verbal. Willingness to learn new technologies and improve existing skills. $20-23 an hour Fully remote Annual contract (continual renewal with good performance) Hands-on experience with enterprise tools Opportunity to grow advance into leadership roles, while working with the brightest minds in the game

Provide tiered support for enterprise IT environments, focusing on troubleshooting, support, and documentation. | Experience supporting enterprise environments with Windows, Linux, VMware, and knowledge of AVD and Nerdio is required, with strong troubleshooting and support skills. | We are hiring IT Support Analyst to support a Microsoft-based enterprise environment with a strong focus on Azure Virtual Desktop (AVD). This role supports a range of responsibilities typically associated with L1–L3 service desk environments, with actual scope aligned to individual experience and team needs.. This is a hands-on, supporting end users who work primarily through AVD, following defined processes and runbooks. Hands-on experience supporting AVD environments managed with Nerdio is required. What You’ll Do Provide L2-L3 support for users accessing systems via Azure Virtual Desktop (AVD) Troubleshoot login issues, session disconnects, performance problems, and application access Support local laptops used primarily for AVD connectivity Support Nerdio-managed AVD environments, including: Dynamic host pools Golden image updates (following runbooks) Software distribution to AVD hosts Support user access and devices via: Active Directory (AD) Microsoft Entra ID (Azure AD) Intune Provide operational support for: PrinterLogic Mimecast Zscaler Perform daily checks, follow change processes, and escalate issues when required Role Level & Growth Path This role may be filled at different levels depending on experience. Some team members will focus on ticket resolution, while others may take on deeper troubleshooting, escalation support, or coordination responsibilities. Role level and scope will be discussed during the interview process. Experience in Service Desk, IT Support, or Endpoint Support Hands-on experience supporting Azure Virtual Desktop (AVD) Experience working with Nerdio (mandatory) Strong Windows 10/11 troubleshooting skills Familiarity with Active Directory and user account management Comfortable working in structured, process-driven environments Strong written and spoken English Fully remote Clear scope and expectations Hands-on experience with AVD and enterprise tools Opportunity to grow advance into leadership roles, while working with the brightest minds in the game

Provide support for Azure Virtual Desktop environments, troubleshoot user access and performance issues, and support enterprise tools like Nerdio, AD, and Intune. | Experience with AVD, Nerdio, Windows 10/11 troubleshooting, Active Directory, and structured support environments. | We are hiring IT Support Analyst to support a Microsoft-based enterprise environment with a strong focus on Azure Virtual Desktop (AVD). This role supports a range of responsibilities typically associated with L1–L3 service desk environments, with actual scope aligned to individual experience and team needs.. This is a hands-on, supporting end users who work primarily through AVD, following defined processes and runbooks. Hands-on experience supporting AVD environments managed with Nerdio is required. What You’ll Do Provide L1–L2 support for users accessing systems via Azure Virtual Desktop (AVD) Troubleshoot login issues, session disconnects, performance problems, and application access Support local laptops used primarily for AVD connectivity Support Nerdio-managed AVD environments, including: Dynamic host pools Golden image updates (following runbooks) Software distribution to AVD hosts Support user access and devices via: Active Directory (AD) Microsoft Entra ID (Azure AD) Intune Provide operational support for: PrinterLogic Mimecast Zscaler Perform daily checks, follow change processes, and escalate issues when required Role Level & Growth Path This role may be filled at different levels depending on experience. Some team members will focus on ticket resolution, while others may take on deeper troubleshooting, escalation support, or coordination responsibilities. Role level and scope will be discussed during the interview process. Experience in Service Desk, IT Support, or Endpoint Support Hands-on experience supporting Azure Virtual Desktop (AVD) Experience working with Nerdio (mandatory) Strong Windows 10/11 troubleshooting skills Familiarity with Active Directory and user account management Comfortable working in structured, process-driven environments Strong written and spoken English (B2 or above) Competitive pay Fully remote Clear scope and expectations Hands-on experience with AVD and enterprise tools Opportunity to grow advance into leadership roles, while working with the brightest minds in the game