Maverick Payments

Provide technical support for payment processing systems, troubleshoot setup and connection issues, and assist clients with POS hardware/software. | Requires 2+ years of technical experience, familiarity with POS systems, and strong communication skills; industry-specific knowledge like TSYS is a plus. | Exciting Opportunities at Maverick Payments! Join our fast-paced, growing company and further your career with Maverick Payments, where you can thrive, our ideas are valued, and your colleagues feel more like family than coworkers! About Payments: Maverick Payments is a family-owned and privately held full-service payment provider. Located in Calabasas, California, Maverick has created innovative technology designed for sales organizations, such as ISO’s and ISV’s, looking to monetize payments by reselling our white-labeled payments stack. Our payment products include merchant acquiring services, a proprietary gateway, ACH processing, fraud & chargeback tools, analytics, and other value-add services. Maverick’s team includes underwriting, risk management, compliance & legal, technology & product development, on-boarding, customer support, information technology, and more. About the Position: Under the direction of the Technical Support Manager, the Technical Support Representative II is responsible for providing payments related technical support services while ensuring superior client experience in all technical aspects involved in payment processing, ensuring customer and partner satisfaction Provide first-class customer service/support via telephone, email, chat, and any future channel. Triage inbound customer communications, monitor priority of tickets assigned to the queue, and process and escalate tickets accordingly. Maintains an accurate and complete record of all inquiries and problems handled. Absorbing and retaining a large quantity of departmental system, policy and procedure knowledge. Utilizing all tools and systems consistently to enhance department knowledge. Setup/configure and download POS terminals and pin pads, value-added software, and online payment gateways. Assist Sales partners and merchants in adding equipment and services to merchant accounts. Assist Sales Partners in POS hardware and software selection based on client needs. Provide technical support and troubleshooting for setup issues, connection issues (dial-up, TCP/IP, and GPRS), and research processing errors. Provide clients with guidance and training on the use of POS systems. Retaining and sharing knowledge gained by supporting peers and delivering side by side training to new hires. Follow all card brad compliance rules and regulations for the security and integrity of sensitive information. Handling complex client escalations via telephone, email, chat and any future channel. Open mind to continued process improvements and innovation by offering suggestions to increase overall team performance. Critical thinking by strategically eliminating barriers and offering additional solutions to overcome challenging situations. Supporting specialized projects on an as-needed basis to full follow thorough and final completion as directed by the leadership team. Other duties as assigned Education and Experience: High school diploma or equivalent. 2+ years of relevant technical experience 1+ year in a call center environment within the payments industry a plus Some college or college degree Proficiency with Microsoft Suite Knowledgeable in point-of-sale systems and related peripherals. Applicable TSYS knowledge. Experience in call center environments. Ability to listen to others and communicate in an effective manner. Ability to clearly communicate technical related directions in verbal and written form. Possesses strong analytical and research skills with strong attention to detail. What We Offer: Competitive Salary, Bonuses, and Incentives. Comprehensive employer sponsored health, vision, and dental insurance programs. Paid time off, Paid Sick and Paid Holidays. 401K plan with matching contribution. Commitment to Career Development and Advancement. Vibrant Office Culture, Team Building, Birthdays, Work Anniversaries, Snacks, and more! Pay Range: $24- $30/ hr. This position will consider remote telework for candidates in the following states: AZ, CA (outside Los Angeles), CO, FL, GA, ID, IN, KS, KY, MA, MD, ME, MI, NC, NJ, NV, NY, OH, OR, PA, TN, TX, UT, VA, WA Maverick Payments is an Equal Opportunity Employer. Pay Transparency Notice: At Maverick Payments, we believe in openness, honesty, and empowering our candidates to make informed career choices. As part of our commitment to transparency, we disclose the salary range for our positions. These ranges reflect our dedication to fair compensation practices and recognize the value that each team member brings to our organization. The final salary offer will be based on factors such as your experience, skills, and qualifications. Non-Solicitation from Third Parties: Do not contact Maverick Payments about this position unless you are a job seeker and potential applicant for this position. Do not contact Maverick Payments about other services, products or commercial interests. Notice to Agency and Search Firm Representatives: Maverick Payments is not accepting unsolicited resumes from agencies and/or search firms for this or other job postings. Resumes submitted to any Maverick Payments employee by a third-party agency and/or search firm without a valid written and signed search agreement, will become the sole property of Maverick Payments. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral. Fair Chance Ordinance: Maverick will consider qualified applicants with criminal histories in a consistent manner with the Los Angeles Fair Chance Initiative for Hiring.

Providing payments-related technical support, managing tickets, and training team members to ensure high-quality customer service. | Requires 2+ years in payments industry support, experience with POS systems, and some leadership skills. | Exciting Opportunities at Maverick Payments! Join our fast-paced, growing company and further your career with Maverick Payments, where you can thrive, your ideas are valued, and your colleagues feel more like family than coworkers! About Us: Maverick Payments is a family-owned and privately held full-service payment provider. Located in Calabasas, California, Maverick has created innovative technology designed for sales organizations, such as ISO’s and ISV’s, looking to monetize payments by reselling our white-labeled payments stack. Our payment products include merchant acquiring services, a proprietary gateway, ACH processing, fraud & chargeback tools, analytics, and other value-add services. Maverick’s team includes underwriting, risk management, compliance & legal, technology & product development, on-boarding, customer support, information technology, and more. About the Position: Under the direction of the Technical Support Manager, the Technical Support Lead is responsible for providing payments related technical support services while ensuring superior client experience in all technical aspects involved in payment processing, ensuring customer and partner satisfaction. Provide first-class customer service/support via telephone, email, chat, and any future channel. Triage inbound customer communications, monitor priority of tickets assigned to the queue, and process and escalate tickets accordingly. Maintains an accurate and complete record of all inquiries and problems handled. Absorbing and retaining a large quantity of departmental systems, policy and procedure knowledge. Utilizing all tools and systems consistently to enhance department knowledge. Setup/configure and download POS terminals and pin pads, value-added software, and online payment gateways. Assist Sales partners and merchants in adding equipment and services to merchant accounts. Assist Sales Partners in POS hardware and software selection based on client needs. Provide technical support and troubleshooting for setup issues, connection issues (dial-up, TCP/IP, and GPRS), and research processing errors. Provide clients and team members with guidance and training on the use of POS systems. Assist Technical Support Representative I & II by ensuring the team has proper tools, and training to perform tasks and job functions. Retaining and sharing knowledge gained by supporting peers and leaders as well as assisting with onboarding Technical Support Representative I & II new hires, reviewing resource material and providing check-ins. Coaching and assisting in ensuring team members are adhering to and providing professional call handling and providing clear, concise and accurate information. Assist with complex Chat Support issues for the Tech team. Deliver Gateway demonstrations upon request. Providing, sharing technical feedback and constructive training to the team to adhere to company policies and procedures. Follow all card brad compliance rules and regulations for the security and integrity of sensitive information. Handling complex client escalations via telephone, email, chat, and any future channel. Exhibit process improvements and innovation by offering suggestions to increase and enhance overall team performance. Critical thinking by strategically eliminating barriers and offering additional solutions to overcome challenging situations. Other duties assigned. Qualifications: High school diploma or equivalent. 2+ years payments industry experience in call center or customer support related role. 2+ years’ experience in payment processing, specifically terminal technical support. 1 year in ticket inquiry handling, reconciliations, and handling support escalations. Some leadership experience Skills/Abilities: Proficiency with Microsoft Suite Knowledgeable in point-of-sale systems and related peripherals. Applicable TSYS knowledge. Experience in call center environments. Ability to listen to others and communicate in an effective manner. Ability to clearly communicate technical related directions in verbal and written form. Possesses strong analytical and research skills with strong attention to detail. Ability to work autonomously while producing a high output of quality work. Demonstrates a level of credibility and concern that one be perceived as responsible, reliable, and trustworthy. Ability to ensure that one's own and other's work and information are complete and accurate. The ability to carefully prepare for meetings and presentations. The ability to follow up with others to ensure that agreements and commitments have been fulfilled. Ability to support, promote, and ensure alignment with the organization's vision and values. The ability to understand how an organization must change considering internal and external trends and influences. Ability to focus personal efforts on achieving results consistent with the organization's objectives. Lead by example and pose self-awareness Ability to prevent, manage, and /or resolve conflict. What We Offer: Competitive Salary, Bonuses and Incentives. Comprehensive employer sponsored health, vision, and dental insurance programs. Paid time off, Paid Sick and Paid Holidays. 401K plan with up to a 3% matching contribution. Commitment to Career Development and Advancement. Employee Recognition Programs Vibrant Office Culture, Team Building, Birthdays, Work Anniversaries, Snacks, and more! Pay Range: $29- $35/ hr This position will consider remote telework for candidates in the following states: AZ, CA (outside Los Angeles), CO, FL, GA, ID, IN, KS, KY, MA, MD, ME, MI, NC, NJ, NV, NY, OH, OR, PA, TN, TX, UT, VA, WA Maverick Payments is an Equal Opportunity Employer. Pay Transparency Notice: At Maverick Payments, we believe in openness, honesty, and empowering our candidates to make informed career choices. As part of our commitment to transparency, we disclose the salary range for our positions. These ranges reflect our dedication to fair compensation practices and recognize the value that each team member brings to our organization. The final salary offer will be based on factors such as your experience, skills, and qualifications. Non-Solicitation from Third Parties: Do not contact Maverick Payments about this position unless you are a job seeker and potential applicant for this position. Do not contact Maverick Payments about other services, products or commercial interests. Notice to Agency and Search Firm Representatives: Maverick Payments is not accepting unsolicited resumes from agencies and/or search firms for this or other job postings. Resumes submitted to any Maverick Payments employee by a third-party agency and/or search firm without a valid written and signed search agreement, will become the sole property of Maverick Payments. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral. Fair Chance Ordinance: Maverick will consider qualified applicants with criminal histories in a consistent manner with the Los Angeles Fair Chance Initiative for Hiring.

Provide client services support including merchant success, technical support, and terminal compliance in a fast-paced payments environment. | Experience in payments industry, passion for customer experience, tech-savvy, and ability to thrive in fast-paced environments. | Exciting Opportunities at Maverick Payments! We’re building a pipeline of talented professionals for future roles in our Client Services Department, which includes: • Merchant Success • Technical Support • Terminal Compliance If you have payments industry experience and you’re passionate about customer experience, tech-savvy, and thrive in fast-paced environments, we’d love to hear from you. Apply Today! About Maverick Payments: Maverick Payments is a family-owned and privately held full-service payment provider. Located in Calabasas, California, Maverick has created innovative technology designed for sales organizations, such as ISO’s and ISV’s, looking to monetize payments by reselling our white-labeled payments stack. Our payment products include merchant acquiring services, a proprietary gateway, ACH processing, fraud & chargeback tools, analytics, and other value-add services. Maverick’s team includes underwriting, risk management, compliance & legal, technology & product development, on-boarding, customer support, information technology, and more. Maverick Payments is an Equal Opportunity Employer. Pay Transparency Notice: At Maverick Payments, we believe in openness, honesty, and empowering our candidates to make informed career choices. As part of our commitment to transparency, we disclose the salary range for our positions. These ranges reflect our dedication to fair compensation practices and recognize the value that each team member brings to our organization. The final salary offer will be based on factors such as your experience, skills, and qualifications. Non-Solicitation from Third Parties: Do not contact Maverick Payments about this position unless you are a job seeker and potential applicant for this position. Do not contact Maverick Payments about other services, products or commercial interests. Notice to Agency and Search Firm Representatives: Maverick Payments is not accepting unsolicited resumes from agencies and/or search firms for this or other job postings. Resumes submitted to any Maverick Payments employee by a third-party agency and/or search firm without a valid written and signed search agreement, will become the sole property of Maverick Payments. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral. Fair Chance Ordinance: Maverick will consider qualified applicants with criminal histories in a consistent manner with the Los Angeles Fair Chance Initiative for Hiring. Powered by JazzHR Db6V0TEZq6

Develop and maintain clear, concise policies, procedures, and technical documentation across multiple platforms while collaborating with cross-functional teams and managing version control. | 1-2+ years technical writing experience in FinTech or SaaS, proficiency with documentation tools, understanding of version control, Agile experience, and ability to communicate complex financial and technical information clearly. | Exciting Opportunities at Maverick Payments! Join our fast-paced, growing company and further your career with Maverick Payments, where you can thrive, your ideas are valued, and your colleagues feel more like family than coworkers! About Us Maverick Payments is a family-owned and privately held full-service payment provider. Located in Calabasas, California, Maverick has created innovative technology designed for sales organizations, such as ISO’s and ISV’s, looking to monetize payments by reselling our white-labeled payments stack. Our payment products include merchant acquiring services, a proprietary gateway, ACH processing, fraud & chargeback tools, analytics, and other value-add services. Maverick’s team includes underwriting, risk management, compliance & legal, technology & product development, on-boarding, customer support, information technology, and more. About the Position: Reporting to the Learning & Development Manager, the Technical Writer is responsible for streamlining the process of collecting, documenting, formatting and overall maintenance of Maverick’s standard operating procedures across the organization. The Technical Writer will also be responsible for creating and maintaining close working relationships with leaders within the organization and fostering strong interdepartmental relations. • Develop and write clear, concise, and comprehensive policies and procedures for the organization across multiple platforms (SharePoint, emails, blogs, how-to scripts, video scripts, and self-service channels) to communicate complex technical information in an accessible way for all learners. • Create, update, and maintain a SharePoint site to serve as an intranet and centralized knowledge base for employees. • Organize, upload, and manage documents, resources, and updates to ensure easy access and clear navigation for team members. • Create and maintain high-quality documentation including API guides, integration manuals, product specs, user guides, and internal SOPs. • Collaborate with various departments to gather information on policy or procedure changes and update. • Ensure all documents are clear and concise and easy to understand. Translates financial and technical jargon into accessible language for diverse audiences. • Coordinate with management to finalize and implement new policies and procedures. • Conduct regular reviews of existing policies and procedures and update as necessary. • Assist in staff training on new or updated policies and procedures. • Research and understand the needs of the organization and its operational procedures. • Revise, edit, and update existing policies and procedures to ensure they are up-to-date and compliant. • Communicate effectively with various departments to gather necessary information. • Conduct reviews of organizational processes to understand the practical application of procedures. • Ensure that all documents are organized and easy to access. Manages version control and documentation repositories. • Monitor the implementation of policies and procedures, providing feedback and suggestions for improvement. • Ensure content is accurate, consistent, and compliant with internal requirements, including AP Style, Maverick Payments brand voice and tone, legal and operational rules. • Maintain and track version control check points including but not limited to creation date, creator, approver, audit date etc. • Collaborate with cross-functional teams (such as client services, product, and partner success) to ensure stakeholder needs are met, content aligns with company goals, and adheres to brand voice, tone, and guidelines. • Measure and report on the effectiveness of technical writing content, adjusting strategies as needed to improve engagement and content performance. • Create and maintenance of department manuals and other reference materials across the organization. • Other duties as assigned. Qualifications: • High School Diploma or equivalent and relevant college coursework. • Firm understanding of version control. • Experience establishing or improving documentation processes, including workflows, templates, and style guides. • 1-2+ years of experience in technical writing, preferably in a FinTech or SaaS environment. • 2-3 years of experience with writing for web and digital applications; emails, online blogs, online help guides, etc. • Proven experience as a Policy and Procedure Writer or similar role. • Proficiency with documentation tools (e.g., Confluence, Markdown, Git, Figma). • Familiarity with regulatory frameworks (e.g., PCI-DSS, SOC 2). • Experience working in Agile environments. • Ability to quickly grasp complex financial products and workflows. • Basic knowledge of programming languages (e.g., Python, JavaScript) and data structures. • Excellent writing, editing, and communication skills. Detail-oriented with excellent proofreading abilities. • Ability to work with stakeholders at all levels of the organization. • Proficiency in Microsoft Office Suite, especially Word and Excel. • Ability to listen to others and communicate in an effective manner and communicate ideas, thoughts, and facts in writing. • Ability to define and prioritize tasks and milestones to achieve objectives, while ensuring the optimal use of resources to meet those objectives. • Ability to effectively manage and guide team effort including but not limited to providing the appropriate level of feedback concerning team progress, goals, and expectations. • Ability to understand Maverick’s overall objectives, and to analyze experiences, information, processes and/or systems, in order identify areas where enhancements to existing process may be made to support, promote, and ensure alignment with the organization's overall objectives. • Able to focus personal efforts on achieving results consistent with the organization's objectives. What We Offer • Competitive Salary, Bonuses and Incentives. • Comprehensive employer sponsored health, vision, and dental insurance programs. • Paid time off, Paid Sick and Paid Holidays. • 401K plan with up to a 3% matching contribution. • Commitment to Career Development and Advancement. • Employee Recognition Programs • Vibrant Office Culture, Team Building, Birthdays, Work Anniversaries, Snacks, and more! Pay Range: $70k to $75k This position will consider remote work for candidates in the following states: AZ, CA (outside Los Angeles), CO, FL, GA, ID, IN, KS, MA, MD, ME, NC, NJ, NV, NY, OH, PA, TN, TX, UT, VA, WA Maverick Payments is an Equal Opportunity Employer. Pay Transparency Notice: At Maverick Payments, we believe in openness, honesty, and empowering our candidates to make informed career choices. As part of our commitment to transparency, we disclose the salary range for our positions. These ranges reflect our dedication to fair compensation practices and recognize the value that each team member brings to our organization. The final salary offer will be based on factors such as your experience, skills, and qualifications. Non-Solicitation from Third Parties: Do not contact Maverick Payments about this position unless you are a job seeker and potential applicant for this position. Do not contact Maverick Payments about other services, products or commercial interests. Notice to Agency and Search Firm Representatives: Maverick Payments is not accepting unsolicited resumes from agencies and/or search firms for this or other job postings. Resumes submitted to any Maverick Payments employee by a third-party agency and/or search firm without a valid written and signed search agreement, will become the sole property of Maverick Payments. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral. Fair Chance Ordinance: Maverick will consider qualified applicants with criminal histories in a consistent manner with the Los Angeles Fair Chance Initiative for Hiring.