Maven Clinic

Support and manage client accounts, develop content and processes, and coordinate cross-functional activities to enhance client experience. | 2-4 years in customer success, account management, or related fields, with strong communication and organizational skills, and experience with relevant tools. | Maven is the world's largest virtual clinic for women and families on a mission to make healthcare work for all of us. Maven's award-winning digital programs provide clinical, emotional, and financial support all in one platform, spanning fertility & family building, maternity & newborn care, parenting & pediatrics, and menopause & midlife. More than 2,000 employers and health plans trust Maven's end-to-end platform to improve clinical outcomes, reduce healthcare costs, and provide equity in benefits programs. Recognized for innovation and industry leadership, Maven has been named to the Time 100 Most Influential Companies, CNBC Disruptor 50, Fast Company Most Innovative Companies, and FORTUNE Best Places to Work. Founded in 2014 by CEO Kate Ryder, Maven has raised more than $425 million in funding from top healthcare and technology investors including General Catalyst, Sequoia, Dragoneer Investment Group, Oak HC/FT, StepStone Group, Icon Ventures, and Lux Capital. To learn more about Maven, visit us at mavenclinic.com. An award-winning culture working towards an important mission – Maven Clinic is a recipient of over 30 workplace and innovation awards, including: Fortune Change the World (2024) CNBC Disruptor 50 List (2022, 2023, 2024) Fortune Best Workplaces for Millennials (2024) Fortune Best Workplaces in Health Care (2024) TIME 100 Most Influential Companies (2023) Fast Company Most Innovative Companies (2020, 2023) Built In Best Places to Work (2023) Fortune Best Workplaces NY (2020, 2021, 2022, 2023, 2024) Great Place to Work certified (2020, 2021, 2022, 2023, 2024) Fast Company Best Workplaces for Innovators (2022) Built In LGBTQIA+ Advocacy Award (2022) Maven is looking for a high energy, passionate, and detailed-oriented Associate to join our Client Success Team. The Associate will play a critical role in supporting Maven’s rapidly growing direct segment with a high level of responsibility and visibility across the team. As part of the Associate team, you will support the high volume of employers that come in through our Direct to Employer vertical - designing programs that solve their needs relating to; implementation, enrollment strategies, demonstrating value, and reporting As a Client Success Associate at Maven, you will: Serve as a member of the account team managing our book of Small and Medium size Businesses (SMB) through a pooled support inbox, as well as developing 1:many content that can be leveraged by all customer segments Develop deep product and internal process knowledge to help identify common roadblocks and propose solutions for better team efficiency Standardize and maintain CS team playbooks, templates and documentation to further enhance client experience while promoting and maintaining efficiencies Utilize Salesforce Cases system for triage, communication and resolution workflows; partner closely with peers other team triage colleagues to ensure high level of accountability and limit redundancy in addressing client questions and concerns Own day-to-day cross-functional coordination of client activities, including but not limited to reporting requests, hosting client meetings upon request, delivering on client marketing requests, and business operation deliverables Actively listens to clients' concerns and diagnoses clients’ service needs while facilitating timely client problem-resolution Follow escalation protocols correctly to ensure tickets are routed to the right teams for support and/or that you seek additional support to respond to clients appropriately; help to support and maintain these documented protocols and identify opportunities for process improvement where needed Partner with other CSMs, Operations, Client Deliver, Sales, and Product to iterate on existing processes and continue to deliver best-in class client service Support biannual client reporting meetings upon request; analyze data and outcomes to help inform engagement strategies and measure program effectiveness We’re looking for you to bring: 2-4 years of experience in customer or client success, account management, customer or digital marketing, project management and/or operations Passion for healthcare, telehealth, and/or start ups Strong interpersonal and verbal, written, and presentation skills, ability to communicate clearly and persuade, and influence internal and external stakeholders Ability to craft thoughtful and persuasive client-facing content in multiple different formats Ability to identify issues and trends based on your client experience and bring to appropriate cross-functional teams to identify and solve with process improvements Experience creating scalable and repeatable processes that are used by internal and external stakeholders Strong project management and organizational skills and the ability to influence without authority Self-motivated, independent, adaptable, and can thrive in a fast-paced startup environment Experience using any of these types of tools; Salesforce, Looker, (or other data visualization tools), Gainsight (or other CS platform), HubSpot (or other email marketing tool), Matik (or other content creation tools), and Optimizely (or other A/B testing tools) Helpful experiences and skills (if you don’t have them, you can learn them with us!): Project management or operations experience Background in a healthcare-related field Background in communications or marketing For candidates in NYC, CO, or CA, the base salary range for this role is $72,000 - $90,000 per year. You will also be entitled to receive stock options and benefits. Individual pay decisions are based on a number of factors, including qualifications for the role, experience level, and skillset. Maven embraces a flexible hybrid work model. Our teams primarily operate from the New York Metropolitan area, NY, San Francisco/Bay Area, CA, Seattle, WA, Boston, MA, Chicago, IL, and Washington, D.C. This role is exclusively open to candidates in these locations. For those in our New York City office, we encourage in-person collaboration by requiring team members to work onsite three days a week (Tuesday, Wednesday, Thursday). For those based in San Francisco/Bay Area, CA, Seattle, WA, Boston, MA, Chicago, IL, and Washington, D.C., we encourage in-person collaboration by requiring team members to attend quarterly Work Together Days within these cities. This policy aims to balance remote work flexibility with the benefits of face-to-face interaction. This role requires active work authorization in the US. At Maven we believe that a diverse set of backgrounds and experiences enrich our teams and allow us to achieve above and beyond our goals. If you do not have experience in all of the areas detailed above, we hope that you will share your unique background with us in your application and how it can be additive to our teams. Benefits That Work For You Our benefits are designed to support your health, well-being and career development, helping you thrive both personally and professionally. We remain focused on providing a competitive benefits package for our employees. On top of standards such as employer-covered health, dental, and insurance plan options, we offer an inclusive approach to benefits: Maven for Mavens: access to the full platform and specialists, including care for mental health, reproductive health, family planning and pediatrics. Whole-self care through wellness partnerships Hybrid work, in office meals, and work together days 16 weeks 100% paid parental leave and new parent stipend (for Mavens who've been with us for 1 year+) Annual professional development stipend and access to a personal career coach through Maven for Mavens 401K matching for US-based employees, with immediate vesting These benefits are applicable to Maven Clinic Co., US-based, full-time employees only. 1099/Contract Providers are ineligible for these benefits. Maven is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Maven is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Maven Clinic interview requests and job offers only originate from an @mavenclinic.com email address (e.g jsmith@mavenclinic.com). Maven Clinic will never ask for sensitive information to be delivered over email or phone. If you receive a scam issue or a security issue involving Maven Clinic please notify us at: security@mavenclinic.com. For general and additional inquiries, please contact us at careers@mavenclinic.com.

Design and implement scalable, compliant security infrastructure, develop security tools, lead security architecture reviews, and mentor teams. | Over 8 years of software engineering with 3+ years in security infrastructure, proficiency in cloud platforms, Kubernetes, and security frameworks, with excellent communication skills. | Maven is the world's largest virtual clinic for women and families on a mission to make healthcare work for all of us. Maven's award-winning digital programs provide clinical, emotional, and financial support all in one platform, spanning fertility & family building, maternity & newborn care, parenting & pediatrics, and menopause & midlife. More than 2,000 employers and health plans trust Maven's end-to-end platform to improve clinical outcomes, reduce healthcare costs, and provide equity in benefits programs. Recognized for innovation and industry leadership, Maven has been named to the Time 100 Most Influential Companies, CNBC Disruptor 50, Fast Company Most Innovative Companies, and FORTUNE Best Places to Work. Founded in 2014 by CEO Kate Ryder, Maven has raised more than $425 million in funding from top healthcare and technology investors including General Catalyst, Sequoia, Dragoneer Investment Group, Oak HC/FT, StepStone Group, Icon Ventures, and Lux Capital. To learn more about Maven, visit us at mavenclinic.com. An award-winning culture working towards an important mission – Maven Clinic is a recipient of over 30 workplace and innovation awards, including: Fortune Change the World (2024) CNBC Disruptor 50 List (2022, 2023, 2024) Fortune Best Workplaces for Millennials (2024) Fortune Best Workplaces in Health Care (2024) TIME 100 Most Influential Companies (2023) Fast Company Most Innovative Companies (2020, 2023) Built In Best Places to Work (2023) Fortune Best Workplaces NY (2020, 2021, 2022, 2023, 2024) Great Place to Work certified (2020, 2021, 2022, 2023, 2024) Fast Company Best Workplaces for Innovators (2022) Built In LGBTQIA+ Advocacy Award (2022) What You’ll Do Security Platform Engineering Design and implement scalable infrastructure supporting HIPAA, SOC 2, and ISO 27001 compliance Build and maintain systems for identity, authentication, and access management (Okta / GCP IAM / Auth0/ OPA) Implement observability and anomaly detection across microservices, data stores, and SaaS platforms Establish Zero Trust principles and enforce least-privilege access company-wide Develop compliance observability dashboards and automated evidence collection Security Automation & Tooling Create self-service security tools that integrate with developer workflows (GitLab CI/CD, Terraform) Automate onboarding/offboarding, access reviews, and approvals Integrate software-supply-chain security (SBOM, dependency scanning) Develop or adopt AI-assisted security tooling to proactively identify risks Automate policy enforcement, SAST/DAST scans, and compliance verification Application & Data Security Lead threat modeling and security architecture reviews for new products and services Partner with product and data teams to embed secure-by-default design patterns Ensure encryption, access tracking, and secure data handling across PHI workflows Contribute to incident response, post-mortems, and continual improvement of security posture Leadership & Collaboration Act as Maven’s technical authority for security engineering Mentor peers and promote secure coding and architecture practices Partner cross-functionally (Engineering, Compliance, Clinical, Legal) to align on security strategy Champion an engineering culture of transparency, accountability, and continuous improvement What You’ll Bring Required 8+ years of software engineering experience, including 3+ in security infrastructure or application security Proven ability to design and implement large-scale, distributed, cloud-native systems Strong coding proficiency in Python, TypeScript, Go and/or Rust Deep understanding of cloud security (GCP preferred; AWS/Azure welcome) Experience with Kubernetes, containers, and infrastructure-as-code (Terraform) Familiarity with security testing frameworks and secure SDLC principles Excellent communication and documentation skills Preferred Expertise in Zero Trust architectures, authentication/authorization frameworks, and data-loss prevention Experience with security compliance automation (SOC 2, ISO 27001, PCI-DSS, NIST) Background in data security telemetry and threat detection Familiarity with AI/ML security and AI-assisted analysis tools Exposure to supply-chain security and CI/CD pipeline hardening Certifications (CISSP, GCP Professional Cloud Security Engineer, OSCP) a plus What Makes You a Great Fit You take a pragmatic, automation-first approach to solving security problems You balance rigor with velocity, enabling teams to move quickly without compromising trust You communicate clearly with both technical and non-technical stakeholders You’re curious, adaptable, and eager to lead initiatives from concept to production You care deeply about our mission—building safer, smarter healthcare for women and families The base salary range for this role is $221,000 - $260,000 per year. You will also be entitled to receive stock options and benefits. Individual pay decisions are based on a number of factors, including qualifications for the role, experience level, and skillset. Maven embraces a flexible hybrid work model. Our teams primarily operate from the New York Metropolitan area, NY, and remotely via San Francisco/Bay Area, CA, Seattle, WA, Boston, MA, Chicago, IL, and Washington, D.C. For those in our New York City office, we encourage in-person collaboration by requiring team members to work onsite three days a week (Tuesday, Wednesday, Thursday). For those based in San Francisco/Bay Area, CA, Seattle, WA, Boston, MA, Chicago, IL, and Washington, D.C., we encourage in-person collaboration by requiring team members to attend quarterly Work Together Days within these cities. This policy aims to balance remote work flexibility with the benefits of face-to-face interaction. At Maven we believe that a diverse set of backgrounds and experiences enrich our teams and allow us to achieve above and beyond our goals. If you do not have experience in all of the areas detailed above, we hope that you will share your unique background with us in your application and how it can be additive to our teams. Benefits That Work For You Our benefits are designed to support your health, well-being and career development, helping you thrive both personally and professionally. We remain focused on providing a competitive benefits package for our employees. On top of standards such as employer-covered health, dental, and insurance plan options, we offer an inclusive approach to benefits: Maven for Mavens: access to the full platform and specialists, including care for mental health, reproductive health, family planning and pediatrics. Whole-self care through wellness partnerships Hybrid work, in office meals, and work together days 16 weeks 100% paid parental leave and new parent stipend (for Mavens who've been with us for 1 year+) Annual professional development stipend and access to a personal career coach through Maven for Mavens 401K matching for US-based employees, with immediate vesting These benefits are applicable to Maven Clinic Co., US-based, full-time employees only. 1099/Contract Providers are ineligible for these benefits. Maven is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Maven is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Maven Clinic interview requests and job offers only originate from an @mavenclinic.com email address (e.g jsmith@mavenclinic.com). Maven Clinic will never ask for sensitive information to be delivered over email or phone. If you receive a scam issue or a security issue involving Maven Clinic please notify us at: security@mavenclinic.com. For general and additional inquiries, please contact us at careers@mavenclinic.com.

Lead and mentor a team of analysts focused on customer analytics while driving scalable solutions for customer-facing analytics. Collaborate with various teams to understand their analytical needs and translate complex analyses into clear narratives that influence decision-making. | Candidates should have 6-8 years of experience in analytics, with at least 3 years in customer or GTM analytics roles. Strong communication skills and fluency in SQL, along with experience in data visualization tools, are essential. | Maven is the world's largest virtual clinic for women and families on a mission to make healthcare work for all of us. Maven's award-winning digital programs provide clinical, emotional, and financial support all in one platform, spanning fertility & family building, maternity & newborn care, parenting & pediatrics, and menopause & midlife. More than 2,000 employers and health plans trust Maven's end-to-end platform to improve clinical outcomes, reduce healthcare costs, and provide equity in benefits programs. Recognized for innovation and industry leadership, Maven has been named to the Time 100 Most Influential Companies, CNBC Disruptor 50, Fast Company Most Innovative Companies, and FORTUNE Best Places to Work. Founded in 2014 by CEO Kate Ryder, Maven has raised more than $425 million in funding from top healthcare and technology investors including General Catalyst, Sequoia, Dragoneer Investment Group, Oak HC/FT, StepStone Group, Icon Ventures, and Lux Capital. To learn more about Maven, visit us at mavenclinic.com. An award-winning culture working towards an important mission – Maven Clinic is a recipient of over 30 workplace and innovation awards, including: Fortune Change the World (2024) CNBC Disruptor 50 List (2022, 2023, 2024) Fortune Best Workplaces for Millennials (2024) Fortune Best Workplaces in Health Care (2024) TIME 100 Most Influential Companies (2023) Fast Company Most Innovative Companies (2020, 2023) Built In Best Places to Work (2023) Fortune Best Workplaces NY (2020, 2021, 2022, 2023, 2024) Great Place to Work certified (2020, 2021, 2022, 2023, 2024) Fast Company Best Workplaces for Innovators (2022) Built In LGBTQIA+ Advocacy Award (2022) As Sr. Manager, Customer Analytics at Maven, you will: Lead and mentor a team of analysts focused on customer analytics, fostering collaboration, professional growth, and analytical excellence. Drive scalable solutions for customer-facing analytics while balancing the need for fast, responsive insights that directly support high-stakes client conversations. Partner closely with Customer Success, Sales, Marketing, and other GTM teams to understand their analytical needs, build trust, and ensure insights resonate with stakeholders. Translate complex analyses into clear, compelling narratives that influence decision-making and drive action. Ensure analytics deliverables are robust, repeatable, and aligned with enterprise data standards, while maintaining flexibility for urgent, one-off needs. Collaborate with Analytics Engineering and Data teams to build sustainable data pipelines, dashboards, and reporting structures that scale across the customer base. Act as a thought partner to stakeholders, balancing short-term asks with long-term priorities and helping the organization mature in its use of customer analytics. We’re looking for you to bring: 6–8 years of experience in analytics, with at least 3 years in customer or GTM analytics roles. Proven ability to deliver actionable insights that resonate with business leaders and customer-facing teams. Demonstrated empathy for the fast-paced nature of customer analytics, while advocating for scalable, sustainable solutions. Strong communication and storytelling skills, with experience presenting to diverse stakeholders including executives and client-facing teams. Fluency in SQL and strong experience with data visualization tools (e.g., Tableau, Looker, Power BI). Solid understanding of modern data architectures, data modeling, and pipelines, with experience collaborating with Analytics Engineering or Data Engineering. Ability to balance strategic projects with ad hoc, time-sensitive analyses. Experience mentoring or managing analysts, with a focus on developing both technical and stakeholder-facing skills. The base salary range for this role is $179,000 - $210,000 per year . You will also be entitled to receive stock options and benefits. Individual pay decisions are based on a number of factors, including qualifications for the role, experience level, and skillset. Maven embraces a flexible hybrid work model. Our teams primarily operate from the New York Metropolitan area, NY, and remotely via San Francisco/Bay Area, CA, Seattle, WA, Boston, MA, Chicago, IL, and Washington, D.C. For those in our New York City office, we encourage in-person collaboration by requiring team members to work onsite three days a week (Tuesday, Wednesday, Thursday). For those based in San Francisco/Bay Area, CA, Seattle, WA, Boston, MA, Chicago, IL, and Washington, D.C., we encourage in-person collaboration by requiring team members to attend quarterly Work Together Days within these cities. This policy aims to balance remote work flexibility with the benefits of face-to-face interaction. At Maven we believe that a diverse set of backgrounds and experiences enrich our teams and allow us to achieve above and beyond our goals. If you do not have experience in all of the areas detailed above, we hope that you will share your unique background with us in your application and how it can be additive to our teams. Benefits That Work For You Our benefits are designed to support your health, well-being and career development, helping you thrive both personally and professionally. We remain focused on providing a competitive benefits package for our employees. On top of standards such as employer-covered health, dental, and insurance plan options, we offer an inclusive approach to benefits: Maven for Mavens: access to the full platform and specialists, including care for mental health, reproductive health, family planning and pediatrics. Whole-self care through wellness partnerships Hybrid work, in office meals, and work together days 16 weeks 100% paid parental leave and new parent stipend (for Mavens who've been with us for 1 year+) Annual professional development stipend and access to a personal career coach through Maven for Mavens 401K matching for US-based employees, with immediate vesting These benefits are applicable to Maven Clinic Co., US-based, full-time employees only. 1099/Contract Providers are ineligible for these benefits. Maven is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Maven is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Maven Clinic interview requests and job offers only originate from an @mavenclinic.com email address (e.g jsmith@mavenclinic.com). Maven Clinic will never ask for sensitive information to be delivered over email or phone. If you receive a scam issue or a security issue involving Maven Clinic please notify us at: security@mavenclinic.com. For general and additional inquiries, please contact us at careers@mavenclinic.com.

The Client Delivery Manager will own client implementations for direct employer and partners, working cross-functionally to onboard clients to the Maven product. Responsibilities include defining implementation plans, leading client projects, and ensuring quality and satisfaction in client implementations. | Candidates should have a minimum of 5-7 years of experience in operations, client delivery, or project management, with a strong understanding of healthcare and digital health solutions. Strong operational skills, problem-solving abilities, and excellent communication skills are essential. | Maven is the world's largest virtual clinic for women and families on a mission to make healthcare work for all of us. Maven's award-winning digital programs provide clinical, emotional, and financial support all in one platform, spanning fertility & family building, maternity & newborn care, parenting & pediatrics, and menopause & midlife. More than 2,000 employers and health plans trust Maven's end-to-end platform to improve clinical outcomes, reduce healthcare costs, and provide equity in benefits programs. Recognized for innovation and industry leadership, Maven has been named to the Time 100 Most Influential Companies, CNBC Disruptor 50, Fast Company Most Innovative Companies, and FORTUNE Best Places to Work. Founded in 2014 by CEO Kate Ryder, Maven has raised more than $425 million in funding from top healthcare and technology investors including General Catalyst, Sequoia, Dragoneer Investment Group, Oak HC/FT, StepStone Group, Icon Ventures, and Lux Capital. To learn more about Maven, visit us at mavenclinic.com. An award-winning culture working towards an important mission – Maven Clinic is a recipient of over 30 workplace and innovation awards, including: Fortune Change the World (2024) CNBC Disruptor 50 List (2022, 2023, 2024) Fortune Best Workplaces for Millennials (2024) Fortune Best Workplaces in Health Care (2024) TIME 100 Most Influential Companies (2023) Fast Company Most Innovative Companies (2020, 2023) Built In Best Places to Work (2023) Fortune Best Workplaces NY (2020, 2021, 2022, 2023, 2024) Great Place to Work certified (2020, 2021, 2022, 2023, 2024) Fast Company Best Workplaces for Innovators (2022) Built In LGBTQIA+ Advocacy Award (2022) Maven is looking for a Client Delivery Manager to own client implementations for our direct employer and partners. You will work cross functionally with Sales, Client Success, Marketing, Product, Engineering, and Data Teams in order to onboard client partners to the Maven product and prepare for scale. Reporting to our Senior Manager, Client Delivery you will be responsible for meeting or exceeding operational KPIs while assessing results to ensure effective and efficient performance. As a Client Delivery Manager at Maven, you will: Define and develop implementation plans inclusive of templates, processes, and reporting Lead client implementations by building relationships, communicating project status and open issues, facilitating regular communications, and preparing project artifacts Lead cross-functional projects and client implementations with our Sales, Client Success, Marketing, Product, Engineering, Care Advocate, and Data Teams Comfort discussing inbound and outbound client files, via SFTP and other methods, including configuration, processing, management, and troubleshooting both internally and externally to ensure accuracy and on-time launch Proactively identify and drive resolution to implementation risks Ensure quality and satisfaction on all client implementations maintaining our organizational standard for an exceptional implementation NPS Identify and implement continuous process improvement opportunities to drive scalability and refine our internal playbooks “Roll up your sleeves” and own execution of full scale internal and external projects while maintaining high levels of service We’re looking for you to bring: Minimum of 5-7 years experience working in an operations, client delivery, or project management capacity Healthcare expertise with a deep understanding of health plans and digital health solutions Strong operational skills including project management, business requirements gathering, and relationship management Distinctive problem-solving and analytical skills combined with impeccable business judgment and strong experience with data and analytics tools Passion for details, responsiveness, and organization Excellent written and oral communication and interpersonal skills; direct experience communicating with internal and external stakeholders Significant entrepreneurial drive, ability to create order from chaos, and willingness to roll up sleeves to directly solve challenging problems Bachelor’s degree with a strong educational track record Helpful experiences and skills (if you don’t have them, you can learn them with us!): Knowledge of key trends in the healthcare industry, particularly in women’s and family health Prior experience in a fast-growing startup environment For candidates in NYC, CO, or CA, the base salary range for this role is $123,000 - $135,000 per year. You will also be entitled to receive stock options and benefits. Individual pay decisions are based on a number of factors, including qualifications for the role, experience level, and skillset. At Maven we believe that a diverse set of backgrounds and experiences enrich our teams and allow us to achieve above and beyond our goals. If you do not have experience in all of the areas detailed above, we hope that you will share your unique background with us in your application and how it can be additive to our teams. Benefits That Work For You Our benefits are designed to support your health, well-being and career development, helping you thrive both personally and professionally. We remain focused on providing a competitive benefits package for our employees. On top of standards such as employer-covered health, dental, and insurance plan options, we offer an inclusive approach to benefits: Maven for Mavens: access to the full platform and specialists, including care for mental health, reproductive health, family planning and pediatrics. Whole-self care through wellness partnerships Hybrid work, in office meals, and work together days 16 weeks 100% paid parental leave and new parent stipend (for Mavens who've been with us for 1 year+) Annual professional development stipend and access to a personal career coach through Maven for Mavens 401K matching for US-based employees, with immediate vesting These benefits are applicable to Maven Clinic Co., US-based, full-time employees only. 1099/Contract Providers are ineligible for these benefits. Maven is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Maven is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Maven Clinic interview requests and job offers only originate from an @mavenclinic.com email address (e.g jsmith@mavenclinic.com). Maven Clinic will never ask for sensitive information to be delivered over email or phone. If you receive a scam issue or a security issue involving Maven Clinic please notify us at: security@mavenclinic.com. For general and additional inquiries, please contact us at careers@mavenclinic.com.

Lead design strategy and execution for multi-platform member experiences including AI-powered tools, collaborate with product and engineering teams, and contribute to design culture and mentorship. | 5-8 years product design experience with strong portfolio, systems thinking, fluency in Figma, collaboration skills, and ability to work in hybrid environment focused on women’s healthcare. | Maven is the world's largest virtual clinic for women and families on a mission to make healthcare work for all of us. Maven's award-winning digital programs provide clinical, emotional, and financial support all in one platform, spanning fertility & family building, maternity & newborn care, parenting & pediatrics, and menopause & midlife. More than 2,000 employers and health plans trust Maven's end-to-end platform to improve clinical outcomes, reduce healthcare costs, and provide equity in benefits programs. Recognized for innovation and industry leadership, Maven has been named to the Time 100 Most Influential Companies, CNBC Disruptor 50, Fast Company Most Innovative Companies, and FORTUNE Best Places to Work. Founded in 2014 by CEO Kate Ryder, Maven has raised more than $425 million in funding from top healthcare and technology investors including General Catalyst, Sequoia, Dragoneer Investment Group, Oak HC/FT, StepStone Group, Icon Ventures, and Lux Capital. To learn more about Maven, visit us at mavenclinic.com. An award-winning culture working towards an important mission – Maven Clinic is a recipient of over 30 workplace and innovation awards, including: Fortune Change the World (2024) CNBC Disruptor 50 List (2022, 2023, 2024) Fortune Best Workplaces for Millennials (2024) Fortune Best Workplaces in Health Care (2024) TIME 100 Most Influential Companies (2023) Fast Company Most Innovative Companies (2020, 2023) Built In Best Places to Work (2023) Fortune Best Workplaces NY (2020, 2021, 2022, 2023, 2024) Great Place to Work certified (2020, 2021, 2022, 2023, 2024) Fast Company Best Workplaces for Innovators (2022) Built In LGBTQIA+ Advocacy Award (2022) Maven is looking for a Senior Product Designer to join our Product Design team. This role will lead design for a cross-functional team focused on core platform initiatives, AI-powered experiences, and maintaining system-wide consistency across our member-facing products. We’re looking for someone excited to tackle ambiguous problem spaces, design from 0→1, and contribute to defining the future of Maven’s product architecture and member experience. This role is ideal for a designer who thrives at the intersection of systems thinking, visionary user experience, and visual polish. As a Senior Product Designer at Maven, you will: Drive the design strategy for foundational member experiences that span multiple products, platforms, and teams - including navigation, personalization, and AI-assisted workflows. Lead 0→1 product design for AI-powered tools that support both members and providers, collaborating closely with product, engineering, data analytics, and research partners. Partner with engineering and product leadership to evolve and scale Maven’s design system, ensuring consistency, accessibility, and craft across platforms (web, iOS, Android). Collaborate with cross-functional stakeholders to build roadmaps, define product vision, and prioritize high-impact design opportunities across the platform. Conduct and synthesize user research to validate ideas, uncover insights, and shape the product direction - especially in new or rapidly evolving spaces. Design and ship high-quality experiences across the end-to-end product development cycle, from early concept to implementation and QA. Facilitate design critiques, workshops, and sprints that promote cross-functional alignment and creative exploration. Regularly contribute to and elevate Maven’s design culture by sharing work, mentoring peers, and pushing our design practice forward. We’re looking for you to bring: 5–8 years of product design experience, including deep involvement in 0→1 product development and platform-level work. A strong portfolio that shows end-to-end thinking - research, concepting, systems, interaction, and visual design - across complex, multi-platform products. Systems thinking and a passion for building scalable experiences that support both near-term needs and long-term evolution. Fluency in visual design - typography, layout, branding, motion - and a high bar for craft and polish. Comfort navigating ambiguity and shaping direction in early-stage product environments. Experience designing for multiple modalities and surfaces, including AI features, chat interfaces, or dynamic personalization systems (a plus). Fluency in Figma, including component-driven workflows and auto layout best practices. Strong collaboration and communication skills, with experience working across engineering, product, and data teams to bring work to life. Motivation to work in a mission-driven, fast-paced startup focused on reimagining women’s and family healthcare. The base salary range for this role is $175,000 - $195,000 per year. You will also be entitled to receive stock options and benefits. Individual pay decisions are based on a number of factors, including qualifications for the role, experience level, and skillset. This role requires active work authorization in the US. Maven embraces a flexible hybrid work model. Our teams primarily operate from the New York Metropolitan area, NY, and remotely via San Francisco/Bay Area, CA, Seattle, WA, Boston, MA, Chicago, IL, and Washington, D.C. For those in our New York City office, we encourage in-person collaboration by requiring team members to work onsite three days a week (Tuesday, Wednesday, Thursday). For those based in San Francisco/Bay Area, CA, Seattle, WA, Boston, MA, Chicago, IL, and Washington, D.C., we encourage in-person collaboration by requiring team members to attend quarterly Work Together Days within these cities. This policy aims to balance remote work flexibility with the benefits of face-to-face interaction. At Maven we believe that a diverse set of backgrounds and experiences enrich our teams and allow us to achieve above and beyond our goals. If you do not have experience in all of the areas detailed above, we hope that you will share your unique background with us in your application and how it can be additive to our teams. Benefits That Work For You Our benefits are designed to support your health, well-being and career development, helping you thrive both personally and professionally. We remain focused on providing a competitive benefits package for our employees. On top of standards such as employer-covered health, dental, and insurance plan options, we offer an inclusive approach to benefits: Maven for Mavens: access to the full platform and specialists, including care for mental health, reproductive health, family planning and pediatrics. Whole-self care through wellness partnerships Hybrid work, in office meals, and work together days 16 weeks 100% paid parental leave and new parent stipend (for Mavens who've been with us for 1 year+) Annual professional development stipend and access to a personal career coach through Maven for Mavens 401K matching for US-based employees, with immediate vesting These benefits are applicable to Maven Clinic Co., US-based, full-time employees only. 1099/Contract Providers are ineligible for these benefits. Maven is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Maven is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Maven Clinic interview requests and job offers only originate from an @mavenclinic.com email address (e.g jsmith@mavenclinic.com). Maven Clinic will never ask for sensitive information to be delivered over email or phone. If you receive a scam issue or a security issue involving Maven Clinic please notify us at: security@mavenclinic.com. For general and additional inquiries, please contact us at careers@mavenclinic.com.