Maven AGI

Lead architecture and development of scalable platform and mentor engineers. | 8+ years experience with Typescript, Node.js, Java, system architecture, telephony integration, and location in Boston or San Francisco. | Maven AGI is an enterprise AI platform on a mission to unleash business artificial general intelligence (AGI), starting with customer service. Founded in July 2023 by executives from HubSpot, Google and Stripe, Maven builds conversational AI agents capable of delivering accurate, autonomous support that delights customers at scale. Our platform unifies fragmented systems, integrates knowledge and personalization sources, and enables intelligent actions - all without costly system changes. We’re laying the foundation for a future where our technology handles complex tasks, allowing people to focus on what they do best: creative problem-solving, relationship building, and delivering exceptional customer experiences. We’ve started by reimagining the Strategic customer experience with a support use case. We believe that today’s support experience is broken: slow and painful for customers, and expensive and human capital intensive for companies. We are building Maven to deliver better, cheaper support, for both end users and agents. With recent advancements in Generative AI, it is now possible to deliver delightful customer experiences at a fraction of today’s cost. Team: Maven has assembled a world-class team from Google, Meta, Amazon, and Stripe, and is supported by executives & Advisors from OpenAI, Google, HubSpot, and Stripe. Position Overview: We are seeking a seasoned Staff Software Engineer to join our Platform team. This is a high-impact, senior technical leadership role where you’ll help define the technical direction of our systems and mentor other engineers. You will be a key driver of architecture, design, and implementation, helping us build and scale robust, high-quality systems in a dynamic, fast-paced startup environment. What You’ll Do: Contribute to the architecture and development of a world class agentic platform that powers intelligent, scalable, production grade AI agents. Work with cross functional partners to define requirements and translate them into clear, maintainable technical solutions. Lead or support high impact initiatives that expand the capabilities of our platform and accelerate our roadmap. Mentor engineers, provide thoughtful feedback, and help elevate the overall quality of the team’s technical work. Build well structured, testable, and resilient services that can operate at scale in production environments. Adapt quickly to evolving priorities and contribute effectively in an environment that values iteration, ownership, and continuous improvement. Who You Are: You have 8+ years of professional software engineering experience with a strong track record of delivering production quality systems. You're based in Boston, MA or San Francisco, CA and able to work out of one of our offices on a hybrid model. You have experience building backend services in Typescript/Node as well as Java. Experience with Spring Boot is highly desirable. You have experience setting technical direction for teams, making architecture decisions, and influencing engineering best practices. You bring relevant telephony experience, such as SIP, Twilio, or similar communication platforms, or you have demonstrated the ability to rapidly learn and operate within this domain. This may include work on voice routing, call flow orchestration, messaging pipelines, or integrating telephony services into distributed systems. You communicate clearly, collaborate well across functions, and can articulate technical tradeoffs in a way that supports strong decision making. You are excited to work in a fast paced startup environment, embrace ambiguity, and enjoy driving clarity and momentum across complex initiatives. Familiarity with areas such as LLMs, retrieval augmented generation, or agentic systems is a plus. How You Show Up: We are customer champions. You put users at the center of your thinking, advocate for their needs, and design solutions that make their lives measurably better. We are bold in action. You move with urgency and courage, unafraid to challenge convention and take smart risks in pursuit of meaningful outcomes. We are data-driven and insight guided. You make thoughtful decisions grounded in evidence, combining data with intuition to guide strategy and execution. We are stronger together. You bring others along, value diverse perspectives, and contribute to a culture of trust and shared ownership. What We Offer: 100% of medical, dental, and vision premiums covered for you, 80% for family HSA and FSA plans available Unlimited vacation and 100% paid parental leave Free lunches, onsite gym, and commuter benefits for in-office employees $1,000 home office stipend and $5,000/year for continuing education Competitive salary, comprehensive benefits, and meaningful equity ~130 people, built from zero in under three years, small enough that your work is visible, big enough to already be running at Dell- and Tripadvisor-scale Maven AGI is an equal opportunity employer that values diversity and is committed to fostering an environment where everyone feels included. Join us in changing the face of enterprise customer support!

Contribute to scalable platform architecture and development, lead initiatives, mentor engineers, and deliver production-grade services. | 5+ years professional experience with Typescript, Node.js, Java; telephony and technical leadership experience preferred. | Maven AGI is an enterprise AI platform on a mission to unleash business artificial general intelligence (AGI), starting with customer service. Founded in July 2023 by executives from HubSpot, Google and Stripe, Maven builds conversational AI agents capable of delivering accurate, autonomous support that delights customers at scale. Our platform unifies fragmented systems, integrates knowledge and personalization sources, and enables intelligent actions - all without costly system changes. We’re laying the foundation for a future where our technology handles complex tasks, allowing people to focus on what they do best: creative problem-solving, relationship building, and delivering exceptional customer experiences. We’ve started by reimagining the Strategic customer experience with a support use case. We believe that today’s support experience is broken: slow and painful for customers, and expensive and human capital intensive for companies. We are building Maven to deliver better, cheaper support, for both end users and agents. With recent advancements in Generative AI, it is now possible to deliver delightful customer experiences at a fraction of today’s cost. Team: Maven has assembled a world-class team from Google, Meta, Amazon, and Stripe, and is supported by executives & Advisors from OpenAI, Google, HubSpot, and Stripe. Position Overview: We are seeking a seasoned Senior Software Engineer to join our Platform team. This is a high-impact, senior engineering role where you’ll help define the technical direction of our systems and mentor other engineers. You will be a key driver of architecture, design, and implementation, helping us build and scale robust, high-quality systems in a dynamic, fast-paced startup environment. What You’ll Do: Contribute to the architecture and development of a world class agentic platform that powers intelligent, scalable, production grade AI agents. Work with cross functional partners to define requirements and translate them into clear, maintainable technical solutions. Lead or support high impact initiatives that expand the capabilities of our platform and accelerate our roadmap. Mentor engineers, provide thoughtful feedback, and help elevate the overall quality of the team’s technical work. Build well structured, testable, and resilient services that can operate at scale in production environments. Adapt quickly to evolving priorities and contribute effectively in an environment that values iteration, ownership, and continuous improvement. Who You Are: You have 5+ years of professional software engineering experience with a strong track record of delivering production quality systems. You're based in Boston, MA or San Francisco, CA and able to work out of one of our offices on a hybrid model. You have experience building backend services in Typescript/Node as well as Java. Experience with Spring Boot is highly desirable. You have experience setting technical direction for teams, making architecture decisions, and influencing engineering best practices. You bring relevant telephony experience, such as SIP, Twilio, or similar communication platforms, or you have demonstrated the ability to rapidly learn and operate within this domain. This may include work on voice routing, call flow orchestration, messaging pipelines, or integrating telephony services into distributed systems. You communicate clearly, collaborate well across functions, and can articulate technical tradeoffs in a way that supports strong decision making. You are excited to work in a fast paced startup environment, embrace ambiguity, and enjoy driving clarity and momentum across complex initiatives. Familiarity with areas such as LLMs, retrieval augmented generation, or agentic systems is a plus. How You Show Up: We are customer champions. You put users at the center of your thinking, advocate for their needs, and design solutions that make their lives measurably better. We are bold in action. You move with urgency and courage, unafraid to challenge convention and take smart risks in pursuit of meaningful outcomes. We are data-driven and insight guided. You make thoughtful decisions grounded in evidence, combining data with intuition to guide strategy and execution. We are stronger together. You bring others along, value diverse perspectives, and contribute to a culture of trust and shared ownership. What We Offer: 100% of medical, dental, and vision premiums covered for you, 80% for family HSA and FSA plans available Unlimited vacation and 100% paid parental leave Free lunches, onsite gym, and commuter benefits for in-office employees $1,000 home office stipend and $5,000/year for continuing education Competitive salary, comprehensive benefits, and meaningful equity ~130 people, built from zero in under three years, small enough that your work is visible, big enough to already be running at Dell- and Tripadvisor-scale Maven AGI is an equal opportunity employer that values diversity and is committed to fostering an environment where everyone feels included. Join us in changing the face of enterprise customer support!

Manage strategic client relationships to drive adoption and expansion of AI customer experience solutions. | 7+ years in customer success or CX leadership, experience with AI/ML platforms, strong communication and strategic skills. | Maven AGI is an enterprise AI platform on a mission to unleash business artificial general intelligence (AGI), starting with customer service. Founded in July 2023 by executives from HubSpot, Google and Stripe, Maven builds conversational AI agents capable of delivering accurate, autonomous support that delights customers at scale. Our platform unifies fragmented systems, integrates knowledge and personalization sources, and enables intelligent actions - all without costly system changes. We’re laying the foundation for a future where our technology handles complex tasks, allowing people to focus on what they do best: creative problem-solving, relationship building, and delivering exceptional customer experiences. We’ve started by reimagining the Strategic customer experience with a support use case. We believe that today’s support experience is broken: slow and painful for customers, and expensive and human capital intensive for companies. We are building Maven to deliver better, cheaper support, for both end users and agents. With recent advancements in Generative AI, it is now possible to deliver delightful customer experiences at a fraction of today’s cost. Team: Maven has assembled a world-class team from Google, Meta, Amazon, and Stripe, and is supported by executives & Advisors from OpenAI, Google, HubSpot, and Stripe. Position Overview: As a Customer Experience Manager (CXM) – Strategic, you’ll play a pivotal role in building long-term relationships with our Strategic clients. You’ll ensure successful onboarding, drive adoption of our AI solutions, and champion quality response generation that enhances—rather than replaces—human agents. You’ll collaborate cross-functionally with Product, Engineering, Solutions, and GTM teams to shape the future of CX in AI-driven environments. What You’ll Do: • Strategic Relationship Management Build and maintain trusted relationships with Strategic customers, ensuring they see tangible value from Maven’s platform and AI copilots. • Onboarding & Implementation Lead onboarding engagements that are efficient, data-informed, and customized to complex multi-department enterprise workflows. • Adoption & Expansion Partner with customers to drive meaningful adoption of our platform, consumption of contracted volumes, identifying opportunities to scale usage and expand into new teams or use cases. • Strategic Guidance & Support Act as a strategic advisor on AI best practices, enabling customers to optimize both human and AI-generated responses. • Focus on Business Outcomes Collect, analyze, and present product usage and quality data, especially around responses where Maven did not score itself with high quality, to guide continuous improvement. • Cross-Functional Collaboration Work closely with Solutions/Implementation Engineers, Product Managers, and the Engineering team to ensure customer needs are translated into product outcomes. Who You Are: • 7+ years of experience in customer success, account management, or CX leadership roles, ideally in SaaS or AI-enabled platforms • Strong account management experience with technical and strategic stakeholders with a Fortune 100 client • Experience working with or around AI/ML, LLMs, or enterprise automation tools is a plus • Experience navigating AI quality, prompt tuning, or training data workflows • Excellent communication, organizational, and relationship-building skills • A customer-first mindset with a passion for ethical, human-centric AI • Comfort working in fast-paced, early-stage environments How you show up: What unites us is our values and the passion we share to live by them: • We are customer champions. You put users at the center of your thinking, advocate for their needs, and design solutions that make their lives measurably better. • We are bold in action. You move with urgency and courage. You’re not afraid to challenge convention, take smart risks, and push boundaries in pursuit of meaningful outcomes. • We are data-driven and insight guided. You make thoughtful decisions grounded in evidence. You’re curious, analytical, and combine data with intuition to guide strategy and execution. • We are stronger together. You bring others along, value diverse perspectives, and contribute to a culture of trust and shared ownership. You believe the best ideas emerge through open dialogue and collective effort. What We Offer: • 100% of medical, dental, and vision premiums covered for you; 80% for family. • HSA and FSA plans available. • Unlimited vacation and 100% paid parental leave. • Free lunches, onsite gym, and commuter benefits for in-office employees. • $1,000 home office stipend and $5,000/year for continuing education. • Competitive salary, comprehensive benefits, and meaningful equity. • ~130 people, built from zero in under three years — small enough that your work is visible, big enough to already be running at Dell- and Tripadvisor-scale. MavenAGI is an equal opportunity employer that values diversity and is committed to fostering an environment where everyone feels included. Join us in changing the face of enterprise customer support!

Manage strategic customer relationships, drive onboarding and adoption of AI solutions, and collaborate cross-functionally to enhance customer experience. | 7+ years in customer success or CX leadership, experience with AI/ML or SaaS platforms, strong communication and relationship-building skills. | Maven AGI is an enterprise AI platform on a mission to unleash business artificial general intelligence (AGI), starting with customer service. Founded in July 2023 by executives from HubSpot, Google and Stripe, Maven builds conversational AI agents capable of delivering accurate, autonomous support that delights customers at scale. Our platform unifies fragmented systems, integrates knowledge and personalization sources, and enables intelligent actions - all without costly system changes. We’re laying the foundation for a future where our technology handles complex tasks, allowing people to focus on what they do best: creative problem-solving, relationship building, and delivering exceptional customer experiences. We’ve started by reimagining the Strategic customer experience with a support use case. We believe that today’s support experience is broken: slow and painful for customers, and expensive and human capital intensive for companies. We are building Maven to deliver better, cheaper support, for both end users and agents. With recent advancements in Generative AI, it is now possible to deliver delightful customer experiences at a fraction of today’s cost. Team: Maven has assembled a world-class team from Google, Meta, Amazon, and Stripe, and is supported by executives & Advisors from OpenAI, Google, HubSpot, and Stripe. Position Overview: As a Customer Experience Manager (CXM) – Strategic, you’ll play a pivotal role in building long-term relationships with our Strategic clients. You’ll ensure successful onboarding, drive adoption of our AI solutions, and champion quality response generation that enhances—rather than replaces—human agents. You’ll collaborate cross-functionally with Product, Engineering, Solutions, and GTM teams to shape the future of CX in AI-driven environments. What You’ll Do: • Strategic Relationship Management Build and maintain trusted relationships with Strategic customers, ensuring they see tangible value from Maven’s platform and AI copilots. • Onboarding & Implementation Lead onboarding engagements that are efficient, data-informed, and customized to complex multi-department enterprise workflows. • Adoption & Expansion Partner with customers to drive meaningful adoption of our platform, consumption of contracted volumes, identifying opportunities to scale usage and expand into new teams or use cases. • Strategic Guidance & Support Act as a strategic advisor on AI best practices, enabling customers to optimize both human and AI-generated responses. • Focus on Business Outcomes Collect, analyze, and present product usage and quality data, especially around responses where Maven did not score itself with high quality, to guide continuous improvement. • Cross-Functional Collaboration Work closely with Solutions/Implementation Engineers, Product Managers, and the Engineering team to ensure customer needs are translated into product outcomes. Who You Are: • 7+ years of experience in customer success, account management, or CX leadership roles, ideally in SaaS or AI-enabled platforms • Strong account management experience with technical and strategic stakeholders with a Fortune 100 client • Experience working with or around AI/ML, LLMs, or enterprise automation tools is a plus • Experience navigating AI quality, prompt tuning, or training data workflows • Excellent communication, organizational, and relationship-building skills • A customer-first mindset with a passion for ethical, human-centric AI • Comfort working in fast-paced, early-stage environments How you show up: What unites us is our values and the passion we share to live by them: • We are customer champions. You put users at the center of your thinking, advocate for their needs, and design solutions that make their lives measurably better. • We are bold in action. You move with urgency and courage. You’re not afraid to challenge convention, take smart risks, and push boundaries in pursuit of meaningful outcomes. • We are data-driven and insight guided. You make thoughtful decisions grounded in evidence. You’re curious, analytical, and combine data with intuition to guide strategy and execution. • We are stronger together. You bring others along, value diverse perspectives, and contribute to a culture of trust and shared ownership. You believe the best ideas emerge through open dialogue and collective effort. What We Offer: • 100% of medical, dental, and vision premiums covered for you; 80% for family. • HSA and FSA plans available. • Unlimited vacation and 100% paid parental leave. • Free lunches, onsite gym, and commuter benefits for in-office employees. • $1,000 home office stipend and $5,000/year for continuing education. • Competitive salary, comprehensive benefits, and meaningful equity. • ~130 people, built from zero in under three years — small enough that your work is visible, big enough to already be running at Dell- and Tripadvisor-scale. MavenAGI is an equal opportunity employer that values diversity and is committed to fostering an environment where everyone feels included. Join us in changing the face of enterprise customer support!