Material Security

Manage customer relationships to drive product adoption and retention, provide technical expertise, lead account plans and escalations, and advocate customer feedback to product teams. | 5+ years in customer-facing SaaS post-sales roles with technical acumen in security, SQL, APIs, and collaboration with cross-functional teams. | Material Security is looking for a Senior Technical Customer Success Manager (TCSM) who excels at creating fanatic customers for life. Our customer experience is a competitive advantage and this role is key to defending that advantage. You will be the face of our company for our customer and collaborate with almost every team at the company: Sales, Solutions, Product Support, and the rest of EPD to ensure customers have the best experiences possible. You will work closely with our customers to drive product adoption and retention, and minimize churn. Success in this role is seeing your customers become vocal champions of our company and product, along with helping mature our Customer Success organization. Our TCSMs are product experts, technical advisors, and customer advocates, and are an integral part of our continued growth. Responsibilities Build and nurture strong relationships with our customers to help them get as much value out of our products as possible. Provide advanced product-level technical expertise, leading account setup, complex deployments and resolving intricate technical challenges Build and act on account plans that move the customers forward through each stage of the maturity model. Thoroughly understand our customers’ business needs, organizational structure, profile, product usage, and risks. Organize and lead value-focused executive business reviews (EBR) at least once per year with each customer. Communicate frequently with customers about new features and roadmaps, and find opportunities for expanding which Material products are used. Lead customer escalations, and coordinate with internal teams and resources to ensure timely and effective resolution. Aggregate customer product feedback, translate, and prioritize new features for product and engineering teams, advocating for the customer when needed. What We’re Looking For Track Record: 5+ years of experience in a customer-facing post-sales or implementation role in SaaS environments; cybersecurity or identity management experience is a big plus. Technical Acumen: Our product is complex and our customers are technical security team members. The ability to quickly understand product and subject area questions, suggest technical solutions, participate in open ended discussions, and assess a plan of action all helps build the trust of our customers. You are familiar with SQL, Chrome developer tools, and APIs; You have knowledge and industry experience relevant to our security space; You have domain expertise in security, cloud email, IT, Google/Office 365, SSO, etc. Customer Empathy: Have sincere empathy for the customer and a commitment to delving deep into the challenges they present or experience; our TCSMs have a natural tendency to take on new and unique customer asks/requirements. Clear Communication: Our customers trust us because we speak to them as peers, communicating plainly, clearly, succinctly, honestly, and at appropriate times. We do not use “word salads”, and we clearly communicate verbally and in writing, particularly in asynchronous channels. Collaboration: You have experience working closely with Engineering, Product, Support, and Sales teams to improve customers’ experiences throughout their lifecycle, and thrive in a collaborative environment. Growth Mindset: You work well in ambiguous and rapidly changing environments, have the attitude and aptitude for figuring out how to get the job done without a lot of guidance, and are excited by the opportunity to help mature & scale our Success program with quality. -- Material Security is a remote-first workplace with an office in San Francisco, California. By clicking "Apply for this Job", you acknowledge that you have read the California Candidate Privacy Notice Regarding Use of Personal Information and hereby agree to its terms. Compensation at Material Security is determined by a range of factors, including but not limited to the individual’s particular combination of knowledge, skills, competencies, and experience. The projected compensation range for this position is $140,000-$180,000. Equal Opportunity Employer Statement Material Security is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, marital status, veteran status, disability, genetic information, or any other legally protected status. All employment decisions are based on qualifications, merit, and business needs.

Build polished, fast, and reliable user interfaces with React. Collaborate with product, design, and backend engineering to deliver meaningful features. | Candidates should have solid software engineering fundamentals and be proficient in frontend coding. They should also demonstrate strong ownership and the ability to communicate effectively. | As a Senior Frontend Engineer at Material Security, you’ll be part of a small, high‑impact team building the next generation of security for Google Workspace and O365 using modern React and Typescript. You’ll own key parts of our platform, creating fast, elegant, and reliable interfaces that simply solve complex security needs and protect our users’ most sensitive data. Responsibilities Build polished, fast, and reliable user interfaces with React that customers love to use. Work hand‑in‑hand with product, design, and backend engineering to deliver complete, meaningful features. Keep our frontend codebase healthy, maintainable, and a joy to work in. Set a high bar for code quality, maintainability, and user experience. Embody our values, especially “Start with Yes”. What We’re Looking For Technical Ability: Solid software engineering fundamentals, raw coding ability, and problem-solving ability are key. Ideal candidates are prolific but careful frontend coders in at least one mainstream language and have the ability to easily pick up new ones (i.e. Typescript). They can quickly identify the best ways to tackle challenging problems while explaining their decisions to teammates. Technical Maturity: Our engineering team punches above its weight because everyone can write very high-quality code without too much oversight. The foresight to understand what risks we should/should-not take is crucial to reliably ship production code. Ownership: We love engineers who deeply care about the impact of their work and find satisfaction in a job well done. Strong ownership starts before the first line of code (is this the right approach?) and continues after the last commit is merged (now that we've shipped, how is this behaving in prod?). Attitude & Ambition: The best candidates are smart, hard-working, competitive, and not afraid to fail. They are team first but willing to take the lead with minimal guidance and supervision. Communication & Collaboration: We love teammates who can articulate challenges and solutions while actively supporting their peers. Material Security is a remote-first workplace with an office in San Francisco, California. By clicking "Apply for this Job", you acknowledge that you have read the California Candidate Privacy Notice Regarding Use of Personal Information and hereby agree to its terms. Compensation at Material Security is determined by a range of factors, including but not limited to the individual’s particular combination of knowledge, skills, competencies, and experience. The projected compensation range for this position is $190,000 - $220,000. Equal Opportunity Employer Statement Material Security is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, marital status, veteran status, disability, genetic information, or any other legally protected status. All employment decisions are based on qualifications, merit, and business needs.