MasterControl

Drive site-by-site expansion of MasterControl solutions within existing enterprise clients, develop digital manufacturing roadmaps, and demonstrate ROI through analytics. | 7+ years in enterprise sales or account management in life sciences software, with experience in MES/ manufacturing systems, and ability to manage large, matrixed accounts. | About MasterControl: MasterControl Inc. is a leading provider of cloud-based quality and compliance software for life sciences and other regulated industries. Our mission is the same as that of our customers to bring life-changing products to more people sooner. The MasterControl Platform helps organizations digitize, automate and connect quality and compliance processes across the regulated product development life cycle. Over 1,000 companies worldwide rely on MasterControl solutions to achieve new levels of operational excellence across product development, clinical trials, regulatory affairs, quality management, supply chain, manufacturing and postmarket surveillance. For more information, visit www.mastercontrol.com. SUMMARY As an Enterprise Account Manager focused on life sciences manufacturing, you'll play a pivotal role in expanding our footprint across existing pharmaceutical, biotech, and CDMO customers. Your mission: turn initial wins into enterprise-wide transformation. You'll deepen relationships within global manufacturing networks — expanding site-by-site adoption, driving cross-sell of our MES, QMS, AI and analytics solutions, and helping customers realize measurable business value from their investment in the MasterControl platform. This is not a transactional renewals role — it's a strategic growth position designed for consultative sellers who understand the language of manufacturing efficiency, digital maturity, and regulatory excellence in highly regulated environments. RESPONSIBILITIES • Work in an Enterprise Pod together with an Enterpise Account Executive to close new and expansion business. • Drive site-by-site expansion of MasterControl solutions across existing enterprise customers in pharma, biotech, MedTech and CDMO segments. • Identify new opportunities for platform growth — leading with Mx. All other solutions considered supporting, including QMS, AI, Manufacturing Intelligence, and Data Insights modules. • Partner with executive sponsors and site leaders to develop and execute digital manufacturing roadmaps. • Engage in quarterly business reviews (QBRs) highlighting ROI, adoption success, and performance metrics to justify expansion. • Collaborate with Customer Success and Professional Services to ensure customer outcomes translate into expansion momentum. • Maintain clear visibility into expansion and upsell pipeline, ensuring accurate forecasting for renewals and growth. • Track progress against key expansion metrics such as site activation rate, module adoption, and customer lifetime value (CLV). • Leverage data and analytics to demonstrate operational and compliance improvements, building business cases for additional sites or modules. • Act as a trusted advisor helping customers move from digitization to true operational excellence. • Collaborate on high-impact, relationship-building programs like VIP events and executive roundtables, including prospect identification, personalized invitations, content input, and strategic follow up CROSS-FUNCTIONAL COLLABORATION • Partner with Solution Consultants, Product Management, and Marketing to position next-generation capabilities (e.g., AI-driven insights, connected shop floor, analytics). • Work hand-in-hand with Enterprise Sales on strategic account planning to ensure seamless coordination between new business and expansion efforts. Keep objectives updated in Salesforce. • Partner closely with marketing to develop personalized, 1:1 account based strategies, aligning outreach to each account's unique needs • Leverage the full marketing toolkit - including content, tactics, and campaigns - to customize outbound motions, guided by deep account knowledge and buying group dynamics • Participate in regular pipeline and feedback reviews with marketing to share insights, optimize programs, and ensure continuous alignment across joint sales and marketing efforts PREFERRED SKILLS • 7+ years of account management or enterprise sales experience in life sciences software with a specific focus on MES / manufacturing systems. • Data-driven communicator — able to quantify business value through analytics and KPIs. • Ability to create customer engagement moments – like QBRs – that create more senior stakeholder engagement. Host dinners and manage special events." • Experience managing large, matrixed global accounts with multiple business units or sites." • Strong understanding of pharma manufacturing, CDMO operations, and CGT processes — especially around batch manufacturing, compliance, production efficiency, and data visibility. • Proven track record of penetrating enterprise accounts through multi-site expansion strategies. And product cross-sell, upsell to existing sites." • Continuous learner — eager to stay at the forefront of digital transformation in life sciences. • Executive presence and ability to navigate C-level discussions in manufacturing, QA/RA, and IT. • Strategic, relationship-driven mindset — capable of balancing short-term wins with long-term account growth. • Familiarity with digital manufacturing platforms (MES/ERP), other GxP solutions like QMS, LIMS, and cloud adoption models. • Ability to work non-standard hours on occasion, when necessary. • Ability to operate a computer and work at a desk for extended periods of time. Why Work Here? #WhyWorkAnywhereElse? MasterControl is a place where Exceptional Teams come together to do their best work. In fact, hiring Exceptional Teams is a core value of ours. MasterControl employees are surrounded by intelligent, motivated, and collaborative individuals. We like to call it #TheBestTeamOnThePlanet. We work hard to develop and challenge our employees' skillsets, recognize their contributions, encourage professional development, and offer a one-of-a-kind culture. This is why we say #WhyWorkAnywhereElse? MasterControl could be your next (and last) career move! Here are some of the benefits MasterControl employees enjoy: • Competitive compensation • 100% medical premium coverage (yes, you read that right!) • 401(k) plan with company match • Generous PTO packages that increase with tenure • Schedule flexibility • Fitness clubs (you get paid to have fun and be active!) • Company parties and employee recognition programs • Wellness programs (free Fitbit, gym membership and athletic shoe reimbursements, etc.) • Onsite physician and massage therapist • Innovation center and gaming rooms at the office • Dental/vision plans • Employer paid life insurance policy • Much, much more! Applicants must be currently authorized to work in the United States on a full-time basis. MasterControl is an Equal Opportunity Employer. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact MCTalent@MasterControl.com or call (801) 942-4000 and ask to speak with a member of Human Resources. Equal Opportunity Employer, including disability and protected veteran status

Lead design and development of cloud-native SaaS applications, define software architectures, mentor developers, and collaborate cross-functionally to ensure scalable, reliable, and secure cloud solutions. | 10+ years large-scale software development with recent Java coding experience, 5+ years software architect experience, expertise in cloud platforms (AWS/Azure/GCP), and strong knowledge of software engineering best practices. | About MasterControl: MasterControl Inc. is a leading provider of cloud-based quality and compliance software for life sciences and other regulated industries. Our mission is the same as that of our customers to bring life-changing products to more people sooner. The MasterControl Platform helps organizations digitize, automate and connect quality and compliance processes across the regulated product development life cycle. Over 1,000 companies worldwide rely on MasterControl solutions to achieve new levels of operational excellence across product development, clinical trials, regulatory affairs, quality management, supply chain, manufacturing and postmarket surveillance. For more information, visit www.mastercontrol.com. Summary MasterControl is looking for a passionate and highly motivated Cloud Software Architect to lead the design and development of cloud-native SaaS applications. This role is responsible for defining end-to-end software architectures, ensuring scalability, reliability, and security in our cloud-based platform. The ideal candidate has deep expertise in software architecture and cloud-native application design, with a focus on microservices, API integration, and scalable software patterns. This position requires hands-on software engineering experience and the ability to collaborate closely with development teams in order to translate business requirements into complex cloud solutions. (This role is NOT a Solutions Architect or DevOps Engineer position. It is a software-focused role responsible for defining application architectures, collaborating with engineering teams, and ensuring optimal software performance in cloud environments.) This position reports to the VP of Engineering within the Chief Technology Officer (CTO) organization. Responsibilities • Partner with other architects to develop software architectures/designs that are in line with the MasterControl architectural vision and review alternative solutions for best fit. • Provide technical leadership and mentorship to developers, ensuring consistency in software patterns and architectural decisions. • Work cross-functionally with product teams, DevOps, and platform teams to ensure seamless software deployment and operations. • Provide broad technical and functional knowledge of key technologies and platforms. • Prepare and maintain technical design documentation, diagrams, and detailed project plans. • Focus on the evaluation, design, customization, and optimization of our Cloud-based SaaS solutions. Work with various groups to pursue and deliver solutions that will bring our strategy and products to life. • Develop Architecture/Designs/Automation Plans and lead planning and development for SaaS cloud solutions. • Work with feature teams regularly to provide guidance, and technical direction, and remove roadblocks. • Expertise in architecting and developing highly reliable, fault-tolerant distributed applications with a focus on performance and scale. • Drive a Data-First approach thru integrating data and technical system enhancements. Core Competencies • Deep expertise in cloud-native application design (microservices, serverless, event-driven systems, etc). • Strong API development skills: RESTful APIs, OpenAPI/Swagger, JSON, YAML, etc. • AWS Services, including S3, SQS, SNS, EC2, Route53, IAM, and CLI. • SQL/NoSQL Databases for example SQL Server, Mongo, AWS RDS, DynamoDB, and DocumentDB. • Familiarity with containerized application development (Kubernetes, AWS ECS, and AWS EKS). • Practical knowledge of a broad range of information technology domains including server virtualization, storage systems, application delivery systems, networking, security, software development, process automation, authentication, and authorization systems. Basic Qualifications • Hands-on experience architecting highly available systems that utilize load balancing, horizontal scalability, and high availability. • BS level technical degree in Computer Science (MS preferred). • 10+ years of large-scale software development or application engineering with recent coding experience in languages such as Java. • Minimum 5 years of software architect experience with end-to-end platforms, Cloud and Data architectures, and SOA systems. • Demonstrated experience using application integration or SOA design patterns and a working knowledge of the cloud architecture and building product solutions in one or more of the following cloud providers (AWS, Azure, GCP) with a focus on operational stability and flexibility. • Strong understanding of software engineering best practices, CI/CD pipelines, and DevOps collaboration in cloud environments. • Deep experience working in vertical software stacks. Why Work Here? #WhyWorkAnywhereElse? MasterControl is a place where Exceptional Teams come together to do their best work. In fact, hiring Exceptional Teams is a core value of ours. MasterControl employees are surrounded by intelligent, motivated, and collaborative individuals. We like to call it #TheBestTeamOnThePlanet. We work hard to develop and challenge our employees' skillsets, recognize their contributions, encourage professional development, and offer a one-of-a-kind culture. This is why we say #WhyWorkAnywhereElse? MasterControl could be your next (and last) career move! Here are some of the benefits MasterControl employees enjoy: • Competitive compensation • 100% medical premium coverage (yes, you read that right!) • 401(k) plan with company match • Generous PTO packages that increase with tenure • Schedule flexibility • Fitness clubs (you get paid to have fun and be active!) • Company parties and employee recognition programs • Wellness programs (free Fitbit, gym membership and athletic shoe reimbursements, etc.) • Onsite physician and massage therapist • Innovation center and gaming rooms at the office • Dental/vision plans • Employer paid life insurance policy • Much, much more! Applicants must be currently authorized to work in the United States on a full-time basis. The US base salary range for this full-time position is $200,000-$250,000 + equity + benefits. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. MasterControl is an Equal Opportunity Employer. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact MCTalent@MasterControl.com or call (801) 942-4000 and ask to speak with a member of Human Resources. Equal Opportunity Employer, including disability and protected veteran status.