MasterBrand Cabinets LLC

Manage and enhance digital content across multiple brand websites, collaborate with marketing and technical teams to execute omni-channel campaigns, and align content strategy with business objectives. | Bachelor's degree in related field and experience with WordPress, Sitecore, marketing automation platforms, SEO tools, and digital marketing analytics. | For nearly 70 years, MasterBrand has been shaping the places where people come together, enriching lives and creating meaningful memories for our customers. That, combined with our stylish products, expansive dealer and retail network, and dedicated associates, has helped make us the number one North American residential cabinet business. Our unique culture of continuous improvement is based on trusting the tools, empowering the team and moving forward, and is kept alive by our more than 14,000 associates across 20 plus manufacturing facility and offices. Visit www.masterbrand.com to learn more and join us in building great experiences together! Job Description MasterBrand is looking for an enthusiastic, process-oriented Senior Content Specialist to join our Digital Marketing team. The MasterBrand Digital Marketing team is responsible for the strategic execution of the company's digital marketing initiatives and strategy and will also be expected to enable the evolution of brand-specific digital strategy. The selected candidate will report directly to the Web Content Manager and work closely with stakeholders throughout the business to maintain and enhance content across multiple brand websites and supporting MarTech tools. Responsibilities: • Navigate and perform common content author functions within Wordpress CMS and Sitecore • Demonstrate and apply a strong knowledge of digital content best practices in the areas of: • On-page SEO and metadata • Website accessibility standards (WCAG) • UX and UI • Demonstrate and apply high competency in • Process-driven communication • Proactive troubleshooting and ideation • Creative problem solving • Ability to communicate easily with developers/technical support to gain understanding and convey enhancement needs • Synthesizing inputs from the Digital Marketing Team (SEO, Campaign, Analytics, Social) into actionable insights • Aligning with the Web Content Manager on brand-specific strategy to stay in-step with the overarching strategy • Aligning with the Commercial Marketing Manager(s) to ensure brand-specific digital strategy incorporates both digital marketing insight-driven actions and business priorities and objectives The ideal candidate will be eager to learn and develop in these areas: • Understand MasterBrand go-to-market strategy and brands • Understand brand objectives and translate them into strategic, creative digital approaches • Collaborate with internal business partners as a subject matter expert to design, build and execute content marketing • Execute complex content updates to support product launches • Work with the business and Digital Marketing specialists to execute omni-channel campaigns • Continually brainstorm new and creative lead generation and audience growth strategies across the brand sites • Manage the execution of campaigns and tactics through cross-functional business and technical teams Qualifications • Bachelor's Degree in Computer Science, Marketing, Communications or a related field • Platform experience: • Website • Sitecore • Wordpress • Marketing Support • Salesforce Marketing Cloud or other similar marketing automation platforms • Zoho Forms • Data • GA4 • Google Tag Manager • Program Support • SEMRush • BazaarVoice Additional Information Equal Employment Opportunity MasterBrand Cabinets LLC is an equal opportunity employer. MasterBrand Cabinets LLC's policy is not to discriminate against any applicant or employee based on race, color, religion, sex, gender identity or expression, national origin, ancestry, age, disability/handicap status, marital status, military status, sexual orientation, genetic history or information, or any other basis protected by federal, state or local laws. MasterBrand Cabinets LLC also prohibits harassment of applicants or employees based on any of these protected categories. It is also MasterBrand Cabinets LLC's policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions. Reasonable Accommodations MasterBrand Cabinets LLC is committed to working with and providing reasonable accommodations to individuals with disabilities. If you have a disability and wish to discuss potential accommodations related to applying for employment, please contact us at staffing@masterbrand.com.

Lead a team of Business Analysts to manage SaaS product backlog, engage stakeholders, oversee Agile delivery, and drive continuous improvement aligned with business goals. | 3+ years SaaS product ownership or business analysis experience, Salesforce Service Cloud knowledge, Agile environment experience, team leadership, and strong communication skills. | For nearly 70 years, MasterBrand has been shaping the places where people come together, enriching lives and creating meaningful memories for our customers. That, combined with our stylish products, expansive dealer and retail network, and dedicated associates, has helped make us the number one North American residential cabinet business. Our unique culture of continuous improvement is based on trusting the tools, empowering the team and moving forward, and is kept alive by our more than 14,000 associates across 20 plus manufacturing facility and offices. Visit www.masterbrand.com to learn more and join us in building great experiences together! Job Description The Manager, Customer Experience, is responsible for maximizing the value of the SaaS platform across the organization. This role serves as the bridge between business stakeholders and technical teams, ensuring that SaaS solutions align with strategic goals and deliver measurable business outcomes. This is a people management role, responsible for leading and developing a team of Business Analyst. YOUR ROLE: Product Vision & Strategy Define and communicate a clear product vision aligned with business objectives. Develop and maintain a product roadmap that reflects priorities and timelines for delivery. Serve as the voice of the customer and business stakeholders in all product decisions. Backlog Management Own and manage the product backlog, ensuring it is visible, transparent, and prioritized. Write and refine user stories with clear acceptance criteria. Collaborate with cross-functional teams to ensure stories are well understood and ready for development. Stakeholder Engagement Act as the primary liaison between business units, end users, and the development team. Facilitate discovery sessions and workshops to gather requirements and feedback. Align with Experience Designers, SMEs, and analytics teams to ensure cohesive delivery. Delivery Oversight Guide Agile feature teams (PODs) through sprint planning, reviews, and retrospectives. Conduct UAT and ensure successful handoff to support teams. Monitor progress and resolve issues that may impede delivery. Team Leadership Manage and mentor a team of Business Analysts, fostering growth and accountability. Conduct regular performance reviews and support career development. Promote collaboration, innovation, and ownership within the team. Continuous Improvement Analyze platform usage and performance to identify opportunities for enhancement. Lead initiatives to improve user experience, data quality, and process efficiency. Stay current with product releases and recommend relevant features for adoption. Qualifications 3+ years of experience in SaaS Product Ownership, administration, or business analysis. Willingness to own Salesforce Service Cloud/Field Service and support Sales Cloud, Marketing Cloud, and Experience Cloud capabilities. Proven experience working in Agile/Scrum environments. Experience managing direct reports or leading cross-functional teams. SaaS Administrator or Manager, Business Analyst certification preferred. Excellent communication, facilitation, and stakeholder management skills. Preferred Experience Background in manufacturing, distribution, or customer experience operations. Familiarity with tools like ADO, Jira, or similar backlog management systems. Experience with SaaS integrations and third-party applications. Cultural Norms & Work Expectations Willingness to travel an average of 25% for stakeholder engagement, workshops, and team collaboration. Core working hours are 8:00 AM to 5:00 PM Eastern Time. Remote work is supported and encouraged, with a strong emphasis on building relationships through video meetings and active virtual collaboration. Expected to champion continuous improvement, proactively identifying opportunities to enhance processes, tools, and team dynamics. Additional Information Equal Employment Opportunity MasterBrand Cabinets LLC is an equal opportunity employer. MasterBrand Cabinets LLC’s policy is not to discriminate against any applicant or employee based on race, color, religion, sex, gender identity or expression, national origin, ancestry, age, disability/handicap status, marital status, military status, sexual orientation, genetic history or information, or any other basis protected by federal, state or local laws. MasterBrand Cabinets LLC also prohibits harassment of applicants or employees based on any of these protected categories. It is also MasterBrand Cabinets LLC’s policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions. Reasonable Accommodations MasterBrand Cabinets LLC is committed to working with and providing reasonable accommodations to individuals with disabilities. If you have a disability and wish to discuss potential accommodations related to applying for employment, please contact us at [email protected].

The Account Specialist is responsible for ensuring accurate and timely job orders to meet customer needs. This role involves close collaboration with internal and external contacts to provide high-level customer service. | Candidates should have experience with basic accounting procedures and the ability to communicate effectively with skilled trades. Familiarity with kitchen and bath layouts, as well as proficiency in Excel and Microsoft Word, is also required. | For nearly 70 years, MasterBrand has been shaping the places where people come together, enriching lives and creating meaningful memories for our customers. That, combined with our stylish products, expansive dealer and retail network, and dedicated associates, has helped make us the number one North American residential cabinet business. Our unique culture of continuous improvement is based on trusting the tools, empowering the team and moving forward, and is kept alive by our more than 14,000 associates across 20 plus manufacturing facility and offices. Visit www.masterbrand.com to learn more and join us in building great experiences together!Job DescriptionThe Account Specialist position plays a key role in servicing our customers.  The position is responsible for ensuring that all jobs are ordered accurately and in a timely fashion to meet the needs of our customers.  The Account Specialist works hand in hand with internal and external contacts assigned to their accounts with the overall goal of servicing our customers at a high level.Organizational Relationship:The position reports to the Supervisor  – Order Fulfillment for the Builder Channel. Overall AccountabilitiesWork with FSR’s to ensure the expectations of our builders are met with regards to timely and complete delivery and installation.Facilitate verbal, electronic, or hard copy communications with Customers regarding the phase of construction, cabinet order dates, selection information and purchase orders, etc.Provide field measure packets on time that include all the necessary information for FSR’s to accurately verify designs and selections on each job.Collect purchase order information and prepare accurate pricing summary for invoicing purposes.Timely and accurate ordering of all jobs is the goal.Ability to travel as required.  Estimated travel currently anticipated for this position is <5%.Other duties, incidental or regular, may be assigned at management’s discretion.Keep track of construction schedules through communication with the superintendent, electronic scheduling tool provided by Builders, receipt of hard copy documentation, etc.  Receive start notifications for all jobs before scheduling the house to be measured with the FSR.Validate field measures and make necessary changes with FSR, Sales Representative, Builder and Sub-contractor ensuring alignment and first-time complete installation.Diagnose and prescribe solutions to resolve Customer concerns.Collecting selection and purchase order information from the builder.  Creating Jobs in our system(s) before field measure.After release from the builder, prepare measure packet that includes cabinet layouts, items list, and selection information, etc. Provide measure packets to appropriate FSR. Communicate any urgency associated with specific orders to the FSR through Salesforce.Work with Design Associate and Sales Representative to redesign any complex kitchens or take care of any major SKU changes as requested by the FSR.Review all selections and options and ensure PO is accurate. Request VPO’s when needed. Working with Builders Purchasing Dept. to resolve P.O. discrepancies.Prepare countertop orders and send to countertop supplier. Place email confirmations in Box Job Folder.Create install packet that stays in box folder which includes the layout, items list, countertop information.Finalize and submit order utilizing internal system(s)Work with Account Managers on recurring design changes and P.O. issues that need to be corrected and make sure you use the most up to date information provided by them. QualificationsExperience using basic accounting procedures.Ability to communicate with all varying levels of skilled trades.Ability to understand kitchen/bath layouts and interpret design issues related to final installation.Experience using computer programs including Excel and Microsoft WordExperience working in a fast-paced environment while multitasking.Ability to define problems, collect data, establish facts, and draw conclusions.Ability to follow existing guidelines and establish improved procedures.Ability to handle stressful situations while remaining calm.Education Requirements:High School Diploma RequiredHigher education preferredAdditional InformationEqual Employment OpportunityMasterBrand Cabinets LLC is an equal opportunity employer. MasterBrand Cabinets LLC’s policy is not to discriminate against any applicant or employee based on race, color, religion, sex, gender identity or expression, national origin, ancestry, age, disability/handicap status, marital status, military status, sexual orientation, genetic history or information, or any other basis protected by federal, state or local laws. MasterBrand Cabinets LLC also prohibits harassment of applicants or employees based on any of these protected categories. It is also MasterBrand Cabinets LLC’s policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions.Reasonable AccommodationsMasterBrand Cabinets LLC is committed to working with and providing reasonable accommodations to individuals with disabilities. If you have a disability and wish to discuss potential accommodations related to applying for employment, please contact us at [email protected].