Mary Free Bed Rehabilitation Hospital

Lead and support inpatient rehabilitation system operations, focusing on quality, outcomes, and staff development. | Requires a bachelor's degree in nursing, therapy, or allied health, with at least three years of relevant leadership experience and expertise in quality improvement. | Director of System Operations Mary Free Bed Summary We have the great privilege of helping patients and families re-build their lives. It’s extraordinarily meaningful work and the reason we greet the day with optimism and anticipation. When patients “Ask for Mary,” they experience a culture that has been sculpted for more than a century. Our hallmark is to carefully listen to patients and innovatively serve them. This is true of every employee, from support staff and leadership, to clinicians and care providers. Mary Free Bed is a not-for-profit, nationally accredited rehabilitation hospital serving thousands of children and adults each year through inpatient, outpatient, sub-acute rehabilitation, orthotics and prosthetics and home and community programs. With the most comprehensive rehabilitation services in Michigan and an exclusive focus on rehabilitation, Mary Free Bed physicians, nurses and therapists help our patients achieve outstanding clinical outcomes. The growing Mary Free Bed Network provides patients throughout the state with access to our unique standard of care. Mission Statement Restoring hope and freedom through rehabilitation. Employment Value Proposition At Mary Free Bed, we take pride in our values-based culture: Focus on Patient Care. A selfless drive to serve and heal connects all MFB employees. Clinical Variety and Challenge. An inter-disciplinary approach and a top team of professionals create ever-changing opportunities and activities. Family Culture. We offer the stability of a large organization while nurturing the family/team atmosphere of a small organization. Trust in Each Other. Each employee knows that co-workers can be trusted to make the right decision for our family, patients, staff, and community. A Proud Tradition. Years of dedicated, quality service to our patients and community have yielded a reputation that fills our employees with pride. Summary The Director of System Operations is responsible to support all aspects of inpatient rehabilitation care across the system, with an emphasis on achieving optimal quality of care, clinical outcomes, and patient satisfaction through a continuous quality improvement approach. An additional focus is on the development of a comprehensive education program that consistently drives best practices. This leader will lead and support operations in alignment with the system leader at each location. The Director of System Operations is expected to achieve and maintain an effective and harmonious relationship with team members and physicians throughout the system. The director participates in leadership activities within Mary Free Bed Hospital and partner hospitals, as appropriate. The role involves regular on‑site presence to support operations, collaborate with local teams, and ensure consistent implementation of organizational standards across the entire multi‑state system. Essential Job Responsibilities System Leadership – The Director of System Operations will lead the development of improvement initiatives that drive quality, patient safety, and rehabilitation outcomes. Working in conjunction with the program leaders across the system, the director will facilitate sharing of best practices and standards of care. Additionally, the identification and implementation of evidence-based care across the system will be a priority. Quality Improvement and Clinical Outcomes - Provide leadership and support for each program, related to performance improvement activities for the inpatient rehabilitation program. Each system program is expected to achieve quality results and clinical outcomes that meet or exceed comparative benchmarks. The Director of System Operation shares best practices with peers within the system and the industry, and incorporates lessons learned from the same. Program Leadership – The Director of System Operations will have the knowledge and ability to provide support for inpatient rehabilitation units across the system, including time off, leave, or vacancy coverage. The Director of System Operations will provide leadership of multiple system sites, with direct reports aligned regionally. The Director of System Operations, in partnership with the site leader, is accountable for workforce development and recruitment, ensuring high-quality patient care, achieving strong financial performance, advancing organizational growth strategies, and promoting exceptional patient satisfaction. New System Program Implementation – As systems expands to new locations, the Director of System Operations will work in conjunction with the VP of System Operations to facilitate a smooth transition for each new team. This includes taking the lead on orientation for new leaders, promoting the system expectations and culture, and assessment of current practices, processes, and outcomes to identify priorities to drive improvement. Education – Provide, develop, or facilitate development of comprehensive educational materials for employees. Educational resources for employees and patients vary across the system. The Director of System Operations will work in collaboration with unit leaders and the Education department to maintain an ongoing assessment of resources and create educational programs to equip team members with knowledge and skills to care for all patients served. This includes new employee orientation, diagnosis specific resources, annual clinical competencies, and other materials as needed. Staff Development and Mentoring – The Director of System Operations support the program leaders related to ongoing staff development and mentoring of department employees. Encourages staff development through formal and informal learning opportunities, using competency-based education programs. Educational Institute - The Director of System Operations will be a key member of the system‘s Educational Institute leadership team, representing and advocating for the system teams. Physician Relations – Maintain effective working relationships with the inpatient rehabilitation medical director(s) and other physicians that provide care to the patients served. Professional Work Environment - Encourage a culture of personal accountability, solution-seeking behavior, mutual respect, open communication, openness to change, enthusiasm, and pride. Additional Leadership Responsibilities – As determined by the VP of System Operations, with guidance from the leadership teams from Mary Free Bed and the company system locations. Requires frequent travel to all system locations across multiple states, including, but not limited to, Michigan, Virginia, West Virginia, Indiana, and Illinois. Customer Service Responsibilities Demonstrate excellent customer service and standards of behaviors as well as encourages, coaches, and monitors the same in team members. This individual should consistently promote teamwork and direct communication with co-workers and deal discretely and sensitively with confidential information. Responsibilities in Quality Improvement Contribute by identifying problems and seeking solutions. Promote patient/family satisfaction where possible; participates in departmental efforts to monitor and report customer service. Essential Job Qualifications Bachelor’s Degree or higher in nursing, therapy, or allied health required. A minimum of three years of relevant leadership experience and direct supervision of clinical staff. Experience in quality improvement programs and methodologies, with demonstrated evidenced of successful leadership of quality improvement initiatives. Ability to travel frequently to all system locations across multiple states, including, but not limited to, Michigan, Virginia, West Virginia, Indiana, and Illinois. Accurate decision-making and strong leadership skills Information management skills and ability to interpret, communicate, and present data. Demonstrated excellent written and verbal communication skills Demonstrated ability to work both independently and in conjunction with a team of professionals for problem solving. Sense of urgency, collaborative team style, and ability to quickly adapt to changes in priorities. Ability to multi-task and delegate tasks for timely project completion. Demonstrated commitment to organizational mission with a “whatever it takes” attitude to get the job done. Excellent organizational skills Physical Requirements for Essential Job Qualification Levels: None (No specific requirements) Occasionally (Less than 1/3) Frequently (1/3 to 2/3) Majority (More than 2/3) Remain in a stationary position: Frequently Traverse or move around work location: Occasionally Use keyboard: Majority Operate or use department specific equipment: None Ascend/Descend equipment or ladder: None Position self to accomplish the Essential Functions of the role: Occasionally Receive and communicate information and ideas for understanding: Majority Transport, position, and/or exert force: Up to 10 pounds: Occasionally Up to 25 pounds: None Up to 50 pounds: None Up to 75 pounds: None More than 100 pounds: None Other weight: Up to___ pounds _____ Other: _____ Consistent with the Americans with Disabilities Act (ADA), it is the policy of Mary Free Bed Rehabilitation Hospital to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact the Talent Acquisition team at recruitment@maryfreebed.com. Mary Free Bed is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, genetic information, veteran status, disability or other legally protected characteristic. At Mary Free Bed, we work towards putting everybody in motion. Fueled by our passion for innovative, integrated rehabilitation care, our teams work together to elevate everyone’s potential. Whether you’re here to ensure a safe environment at our hospitals, provide clinical care or help our patients navigate their next appointment, we’re united by the same mission: to restore hope and freedom through rehabilitation. Everyone plays an integral role in defining a better future for ourselves, our patients, and our communities. You included.

Provide direct patient care under nurse supervision, monitor and record vital signs, assist with hygiene and bowel programs, maintain patient safety, and document care accurately. | High school diploma or GED, current BLS certification, preferred CNA certification, ability to perform physical tasks, and strong communication skills. | Spinal Cord Care Tech (Evenings)Evening Shift (United States of America) Employment Type Part-time - Evenings Compensation: Starting at $18/hr (eligible for increase based on experience) plus an additional 15% added Days Worked Rotating Schedule, Weekend requirement Hours: 12 hrs/week; 6:00pm - 10:00pm Primary Location Main Hospital - Grand Rapids, MI Department Name Inpatient - 3N Spinal Cord Injury Other Benefits: Annual Merit Increases, Health Insurance (Medical, Dental, Vision,) PTO, Holiday Pay, PSLF Eligible, Tuition Reimbursement Summary Spinal Cord Care Technicians provide important patient care within the Nursing Department. Under the direction of the nurse assigned to each patient, this non-licensed team member assists with patient care and other department activities as outlined in this job description and communicates effectively with the nurse responsible for each patient. Work performed by each SCI Care Tech must support the mission, vision, and values of Mary Free Bed. Essential Job Responsibilities • Staff will provide patient care, treatment, and services within the scope of their license, certification or registration and as required by law and regulation. Quality Pillar of Excellence • Patient Care – The SCCT provides direct patient care, as delegated by the nurse and in accordance with departmental policies and procedures. Patient care performed by a SCCT includes, but is not limited to, the following: • Collects and monitors data and reports physiological, psychological, socio-cultural, and spiritual needs of the patient and families as directed by and in coordination with the patient’s assigned nurse. • Obtains and records vital signs using appropriate equipment and technique. • Provides direct patient care including sterile intermittent catheterization, bowel programs, patient hygiene, recording intake and outpatient, and other responsibilities as outlined in department policies. • Acts as a safety attendant, as assigned, providing direct supervision under the direction of the nurse to maintain the safety of the patient. • Determines schedule for patient specific bowel programs and showers. Assists the nurse in determining appropriate patients to be scheduled under the care of the SCCT. • Performs bowel and shower programs with specific patient populations, reinforcing education as first provided by the nurse and in collaboration with the IDT. • Provide education to new hires on best practice with bowel management within the inpatient floors. • Answers call lights in a timely, respectful manner • Documents care via computer/written patient record according to department policies, including content and timeliness of documentation. • Provides input to the nurse for use in an individualized plan of care for each patient • Transports patients in a safe and timely manner to facilitate patient diagnostic testing and therapy sessions, as needed. Communicates with other team members in order to ensure continuity of care and coordination of services. • Maintains the patient’s living environment in a clean, safe manner • Cleans patient areas, work areas, and equipment, as needed. Communicates any equipment malfunctions to the Central Supply Department or Nursing Leader and removes equipment from patient care in accordance with department policies. • Assists with collection of quality data, as assigned by the nurse or Nursing Leadership, • Demonstrates appropriate use of all patient care equipment, in accordance with departmental policies. • Communication – Each staff member in the Nursing Department is responsible to communicate in a timely, professional, and respectful manner at all times. Responsibilities of the SCCT include, but are not limited to: • Patients and their families or visitors are treated with kindness and respect. • Customers, physicians, and other staff members are treated with kindness and respect. • Maintains effective working relationships with employees throughout the organization. • Treats patient call lights as a primary communication method between the patient and the caregiver, and promptly responds to call lights, in person, as soon as possible. • Delivers care in a manner that is culturally sensitive and preserves the dignity and rights of each patient. Deals discreetly and sensitively with confidential information and follows all hospital policies related to protected health information. Service Pillar of Excellence Customer Service – Each SCCT is required to demonstrate excellent customer service standards and behaviors in all interactions with colleagues, patients, family members, physicians, and other customers. This employee is responsible to understand how patient satisfaction is measured within the nursing department, the expectations related to customer service, and the action plans that are in place to improve the satisfaction of MFB customers. People Pillar of Excellence • Employee communication – The SCCT understands that communication with hospital and department leadership occurs in many ways, and that it is the responsibility of each employee to be aware of policy and practice changes. This information is shared through various methods such as administrative bulletins, staff meetings, bulletin board postings, email, department newsletters, individual discussions, and on the MFB intranet (InsideMFB). • Employee training and competency assessments – SCCT is responsible to complete all required training and competency assessments prior to the posted deadlines. Questions about required education and competency modules should be addressed to a nurse educator or a nursing supervisor to ensure that the requirements are completed prior to the deadlines. • Performance evaluations –Each SCCT will meet with a nursing supervisor to complete an annual performance evaluation prior to the department or organizational deadline. The employee will provide input to the supervisor when reviewing goals and performance from the completed review period. The employee will work with the supervisor to review organizational and departmental action plans, and to identify personal goals for the upcoming review period. As a preceptor, each NT will collaborate with the assigned nurse, Nursing Supervisor and Nurse Educator to provide a thorough and accurate orientation for the new team member. • Safety policies – Each employee is responsible to demonstrate knowledge of and performance in accordance with hospital and department safety and infection control policies and procedures. Maintains a safe and clean working environment for the benefit of patients and staff. Financial Performance Pillar of Excellence • Fiscal Responsibility – Documents patient chargeable items according to department policies. Avoids duplication and waste of supplies. Arrives to work on time and works throughout the shift, unless taking a designated break. If the SCCT does not have work to do, asks a nusre or a nursing supervisor for work to avoid downtime. Avoids overtime, and if overtime is expected, communicates this in advance with the nursing supervisor so that alternatives can be explored. Customer Service Responsibilities Demonstrate excellent customer service and standards of behaviors as well as encourages, coaches, and monitors the same in team members. This individual should consistently promote teamwork and direct communication with co-workers and deal discretely and sensitively with confidential information. Responsibilities in Quality Improvement Contribute by identifying problems and seeking solutions. Promote patient/family satisfaction where possible; participates in departmental efforts to monitor and report customer service. Essential Job Qualifications • Licensure Requirements: Certified Nursing Assistant preferred. • Education: High school graduate or equivalent GED required. • Current American Heart Association BLS Course for HealthCare Providers • Physical Demands/Work Environment: The work environment described here are representative of those an employee will encounter while working as a SCCT at Mary Free Bed. The ability to perform these tasks are required in order to provide the necessary patient care required by MFB patients: • Experience: None required. Previous experience as a nurse technician or nursing assistant is preferred. Understanding of medical technology and rehabilitation care is preferred. Physical Requirements for Essential Job Qualification Remain in a stationary position Occasionally (Less than 1/3) Traverse or move around work location Occasionally (Less than 1/3) Use keyboard Occasionally (Less than 1/3) Operate or use department specific equipment None Ascend/Descend equipment or ladder None Position self to accomplish the Essential Functions of the role Occasionally (Less than 1/3) Receive and communicate information and ideas for understanding Occasionally (Less than 1/3) Transport, position, and/or exert force Up to 10 pounds -Frequently (1/3 to 2/3) Up to 25 pounds -Occasionally (Less than 1/3) Up to 50 pounds -Occasionally (Less than 1/3) Up to 75 pounds - None More than 100 pounds - None Other weight: Up to ______ pounds: Other: Due to possible exposure to blood-borne pathogens and hazardous materials, must be able to understand and follow department policies related to employee safety. Consistent with the Americans with Disabilities Act (ADA), it is the policy of Mary Free Bed Rehabilitation Hospital to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact the Talent Acquisition team at recruitment@maryfreebed.com . Mary Free Bed is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, genetic information, veteran status, disability or other legally protected characteristic.