Marsh & McLennan Companies, Inc.

Provide specialized claims service, oversee claim processes, and support client and carrier interactions. | 4+ years claims experience, commercial lines coverage knowledge, Property and Casualty License, and industry designations like AIC. | Senior Claims Advocate Our not-so-secret sauce. Award-winning, inclusive, Top Workplace culture doesn't happen overnight. It's a result of hard work by extraordinary people. More than 11,000 of the industry's brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can thrive as a Senior Claims Advocate at Horton, a Marsh McLennan Agency (MMA). MMA provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With 200 offices across North America, we combine the personalized service model of a local consultant with the global resources of the world's leading professional services firm, Marsh McLennan (NYSE: MMC). What You Do Senior Claims Advocate • Provide technical services within a specialized function in direct support of Sales & Service teams • Collaborate with team for efficient objectives, processes and procedures through continuous improvement efforts • Oversee claim assignments, services and onboarding to implement procedures for clients • Provide claim consultation and client advocacy for assigned producer's clients • Coordinate, facilitate, prepare and attend all scheduled client claim reviews • Identify, organize and execute client claim review meeting agenda • Collaborate with carriers/TPA to develop appropriate claims action plans and target dates. Ensure carrier/TPA follows through on plans • Prepare unit stat reviews for Special Service Clients • Evaluate large files for settlement value and appropriate reserves. Discuss with carrier/TPA to ensure claim is appropriately reserved • Track complicated claims for resolution plans and closure • Document clearly and concisely all relevant activity on assigned files and makes recommendations for additional activity as appropriate • Assist and participate in prospecting. Attend prospect calls or meetings as requested • Provide specialized claim service as requested • Act as a resource for clients in resolving their claim concerns • Coordinates with Carrier Claim Liaison to ensure quality claim service • Collaborate as team to coordinate effective participation in claim meetings • Facilitate claim training to ensure all claims team members continue to grow their claims knowledge and meet the claims needs of our clients • Troubleshooting of coverage problems as well as other types of declinations • Train intradepartmental staff on effective internal claim management procedures • Other duties as assigned Your Education and Experience Required • Property and Casualty License must be obtained within 75 days of the first day of New Hire Onboarding • Commitment to advancing your insurance knowledge via training and obtaining approved industry designation • Associate in Claims (AIC) • 4+ years claims experience and have strong commercial lines coverage knowledge. Must understand all forms of coverage. • The employee is responsible for adherence to the stated expectations of the E&O Plus Quality Management Program Valuable benefits. We value and respect the impact our colleagues make every day both inside and outside our organization. We've built a culture that promotes colleague well-being through robust benefit programs and resources, encourages professional and personal development, and celebrates opportunities to pursue the projects and causes that give colleagues fulfilment outside of work. Some benefits included in this role are: • Generous time off, including personal and volunteering • Tuition reimbursement and professional development opportunities • Hybrid work • Charitable contribution match programs • Stock purchase opportunities To learn more about a career at MMA, check us out online: http://marshmma.com/careers or flip through our recruiting brochure: https://bit.ly/3Qpcjmw Follow us on social media to meet our colleagues and see what makes us tick: • https://www.instagram.com/lifeatmma/ • https://www.facebook.com/LifeatMMA • https://twitter.com/marsh_mma • https://www.linkedin.com/company/marsh-mclennan-agency/ Who you are is who we are. We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. We are always seeking those with ethics, talent, and ambition who are interested in joining our client-focused teams. Marsh McLennan and its affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers. The applicable base salary range for this role is $78,100 to $145,700. The base pay offered will be determined on factors such as experience, skills, training, location, certifications, education, and any applicable minimum wage requirements. Decisions will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives. We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition assistance, 401K savings and other retirement programs as well as employee assistance programs.

Manage and lead a client advisory team focused on high-net-worth personal lines insurance, ensuring client satisfaction, compliance, and business growth. | 5+ years managing teams, 3-5+ years personal insurance experience with client-facing roles, P&C license, yacht insurance knowledge, and ability to travel. | Company: Marsh McLennan Agency Description: Client Advisor Manager - Yacht Team Our not-so-secret sauce. Award-winning, inclusive, Top Workplace culture doesn't happen overnight. It's a result of hard work by extraordinary people. The industry's brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can make your mark as a Client Advisor Manager at MMA. Marsh McLennan Agency (MMA) provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With offices across North America, we combine the personalized service model of a local consultant with the global resources of the world's leading professional services firm, Marsh McLennan (NYSE: MMC). A day in the life. As our Client Advisor Manager, you'll be at the helm of a dynamic team, guiding client advisory efforts and ensuring our clients receive top-notch service. You'll keep a pulse on client satisfaction, proactively delivering solutions that meet their needs. Collaboration is key, so you'll work closely with our sales team to assign client advisors and manage smooth transitions. Working collaboratively with various business units, you'll promote a OnePCS mindset and build strong relationships across the organization. Building and nurturing relationships with Centers of Influence (COIs) will be a priority, as these connections can enhance our service offerings. You'll also take charge of forecasting and conducting performance reviews, addressing any underperformance to keep the team on track. Managing relationships with local and regional carriers is essential, and you'll stay informed about contract changes and underwriting guidelines to ensure compliance with regulatory requirements while overseeing the audit process. Your role will involve handling client communications and presentations, as well as participating in hiring and interviewing processes to bring in the best talent. You'll analyze workload and manage resources effectively, conducting regular staff meetings and one-on-ones to foster development. For larger clients, you'll participate in advisory reviews and assist in resolving complex client or underwriting issues. Your focus will be on colleague development, training, and succession planning, ensuring our team is well-prepared for the future. You'll monitor key performance indicators (KPIs) to deliver solid financial results and develop business plans that set clear goals for referrals, new business, and cross-selling opportunities for Client Advisors. Additionally, you'll manage reporting requirements on a weekly, monthly, and quarterly basis while leading a hybrid workforce. Embracing change and adapting as needed, you'll reinforce the Marsh McLennan Agency Private Client Service vision and communicate effectively to provide clear and consistent leadership during transitions. Our future colleague. We'd love to meet you if your professional track record includes these skills: • Personal lines insurance experience with High-Net-Worth clientele • Property & Casualty (P&C) License • Client service orientation with balance on managing expectations. • Ability to travel for client and company meetings as needed • 5+ years experience managing individuals and team goals • 3-5+ years personal insurance background required with client facing experience • Demonstrate an understanding of cultivating opportunities from within their client's centers of influence • Yacht insurance experience We know there are excellent candidates who might not check all of these boxes. Don't be shy. If you're close, we'd be very interested in meeting you. Valuable benefits. We value and respect the impact our colleagues make every day both inside and outside of work. Our culture promotes colleague well-being through robust benefits programs and resources, professional and personal development opportunities, and fulfillment through meaningful work. Some benefits included in this role are: • Generous time off, including personal and volunteering • Tuition reimbursement and professional development opportunities • Hybrid work • Charitable contribution match programs • Stock purchase opportunities To learn more about a career at MMA, check us out our website or flip through recruiting brochure. Follow us on social media to meet our colleagues and see what makes us tick: • Instagram • Facebook • X • LinkedIn Who you are is who we are. We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. We are always seeking those with ethics, talent, and ambition who are interested in joining our client-focused teams. Marsh McLennan and its affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers. #MMAPCS #LI-Hybrid