Marriott International, Inc

Manage ITSM reporting projects, define data metrics, and collaborate with stakeholders to improve technology services. | Requires 5+ years in IT project management, experience with ITSM, data governance, stakeholder management, and technical documentation. | FLEX Project Manager / Business Analyst, ITSM Reporting and Analytics Marriott International has an exciting opportunity for a FLEX Project Manager / Business Analyst on the Enterprise ITSM Reporting and Analytics team. This dual role is part of a team focused on building, managing, and performing delivery of actionable reporting as part of the Enterprise ITSM Reporting and Analytics team supporting Marriott’s Global Technology operations teams. Our team goal is to provide meaningful data to the business in order to drive continual improvement of technology delivery and service for the benefit of our customers. The successful candidate will have the following competencies: • Be able to perform a dual role as both a Project Manager and a Business Analyst, with responsibility for managing ITSM reporting projects, building data definitions, gathering requirements, and managing the workflow of our high-performing reporting team • Experience with managing and/or deploying ITSM and ITIL related operations projects with a take charge attitude and a strong drive for success • Have a passion for data and analytics technologies • Ability to resolve complex issues and provide input for decisions • Collaborate on multiple projects with multiple stakeholders to ensure successful completion • Be able to act as a Scrum Master for the reporting team and potentially other practice teams to drive work management Education and Experience Required: • 5+ years’ experience in IT project management implementing enterprise data capabilities and products • Undergraduate degree or equivalent experience • Experience defining and implementing ITSM Metric governance • Experience leading complex data initiatives with multiple stakeholders and end users including both technical and non-technical partners. • Demonstrated record of managing projects from inception to successful implementation. • Ability to build positive and collaborative relationships with stakeholders at multiple levels • Experience collecting requirements, building work management processes, and building metric definitions • Ability to write technical documentation Preferred Skills and Expertise: • Experience with Atlassian (JIRA/Confluence) • Experience with managing SharePoint sites • Experience with Service Now reporting platform • Experience with both PowerBI and cloud data warehouse services • Experience running Scrum with familiarity with Kanban • Proficiency in data audit and enforcing data standards • Experience defining and implementing data governance process • PMP or CBAP certification (nice to have) At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates.  We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. All locations offer 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts. Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others. Click here to learn more. Full-time positions also offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, and paid parental leave. Washington Applicants Only: Employees will accrue paid sick leave, 0.0384 PTO balance for every hour worked and be eligible to receive minimum of 9 holidays annually. Marriott HQ is committed to a hybrid work environment that enables associates to Be connected. Headquarters-based positions are considered hybrid, for candidates within a commuting distance to Bethesda, MD; candidates outside of commuting distance to Bethesda, MD will be considered for Remote positions. Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.

Designing and executing communication strategies for large-scale organizational transformations, stakeholder engagement, and change management. | Over 10 years of experience in communications, with proven leadership in strategic planning, content creation, and stakeholder engagement, especially in complex environments. | JOB SUMMARY The Senior Director, Communications and Stakeholder Engagement is an experienced and skill communications professional and a core member of the Business Transformation Office team. The Senior Director is a proactive, detail-oriented and hands-on team player who will design, plan and execute communications and engagement deliverables for Marriott’s largest and most complex transformations. They serve as a subject matter expert and hands-on communications practitioner who takes the lead on strategy, planning, content creation and distribution for a wide range of deliverables. The Senior Director will be a critical business partner for key Marriott executives, regularly consulting on how to deliver best-in-class change management and communication plans and tactics to drive business transformation results by informing, educating and persuading a wide-range of critical stakeholders, including – but not limited to: Marriott senior executives, hotel owner and franchise management company executives, Marriott’s Board of Directors and above- and on-property associates. This position will regularly interact with senior leaders across the organization and will liaise frequently with key stakeholders. The ideal candidate is a highly motivated communications professional with a background in writing for a diverse set of audiences and a knack for compelling and effective storytelling. CANDIDATE PROFILE Education and Experience • 10+ years of experience in communications planning and execution, demonstrating progressive career growth and a pattern of exceptional performance AND • 4-year degree from an accredited university in Communications, Journalism or related, writing-intensive major OR • 12+ years of relevant professional experience in related function, demonstrating progressive career growth and pattern of exceptional performance • Experience translating complex topics, concepts, business strategies and data into clear, concise and compelling communications • Strong personal leadership, organizational, relationship-building, and negotiation skills. • Outstanding formal and informal presentation skills. • Self-starter with self-confidence, enthusiasm, and strong customer service orientation. • Demonstrated ability to deliver results under difficult conditions, particularly when faced with complexity and ambiguity. • Prior experience working in or with a 24/7 Command Center providing deployment support for technology products strongly required. • Prior experience supporting Marriott’s Digital and Technology Transformation (DTT) required. • Experience working in or on behalf of a large-scale, global enterprise (e.g., consulting) strongly preferred. CORE WORK ACTIVITIES Technology Deployment (Command Center) Communications • Lead comprehensive program for identifying, implementing and continually monitoring and improving the effectiveness (e.g., distribution, content management, readability) of Command Center communications • Oversee and actively participate in Command Center Communications content creation, review + approval and distribution processes • Develop strategy and approach for content creation and delivery by Command Center staff during off-hours • Ensure critical items and/or issues are being communicated to impacted hotels in a timely and effective manner to enable a successful launch • Partner with the BTO Communication leads to share issues being addressed by Command Center communications and ensure they are accounted for in future deployment communications as appropriate • Reviews all communications to ensure they fit within the existing BTO communications strategy and style guide • Builds relationships across Marriott – including all global program, initiative and discipline team leaders within Headquarters as well as Continent Communications partners Project Planning + Management • Plans, develops and manages execution of communications, including stakeholder engagement strategy, leveraging Marriott’s communications practices and distribution channels as well as human-centric, change management methodologies • Vets and proactively maintains calendar of key executive communication opportunities, identifies appropriate messaging and delivery vehicles and ensures high-quality deliverables (e.g., speeches, presentations, and collateral) are prepared timely • Ensures executives are adequately prepared to execute communications activities (e.g., speeches, presentations, video and audio recordings, vlogs, podcasts, etc.) • Reviews all proposed communication opportunities to ensure they fit within the existing communication and change management strategy for the organization. • Builds relationships with executives, division and program leadership and project teams as well as other departments within Headquarters and across the continents. Leading Team • Fosters a team environment that encourages accountability, high standards, and innovation. • Establishes best practices, methods, processes, tools, and templates for successful execution of communications efforts • Makes sure others understand performance expectations. • Ensures that goals are being translated to the team as they relate to tracking and productivity. • Creates and nurtures an environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service. • Leads by example demonstrating self-confidence, energy and enthusiasm. Conducting Human Resources Activities • Acts proactively when dealing with employee concerns. • Extends professionalism and courtesy to employees at all times. • Communicates/updates all goals and results with employees. • Establishes and maintains open, collaborative relationships with employees. • Solicits employee feedback. • Observes behaviors of employees and provides feedback to individuals. Additional Responsibilities • Provides information to supervisors, internal clients, co-workers, and subordinates by telephone, in written form, e-mail, or in person in a timely manner. • Informs and/or updates executives, peers, and subordinates on relevant information in a timely manner. • Manages time effectively and conducts activities in an organized manner. • Presents ideas, expectations and information in a concise, organized manner. • Manages group or interpersonal conflict. • Uses problem solving methodology for decision making and follow up. • Performs other reasonable duties as assigned by manager. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates.  We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. All positions offer a 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts. Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others. Click here to learn more. Full-time positions also offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, paid parental leave and educational assistance. Washington Applicants Only: Employees will accrue paid sick leave, 0.077 PTO balance for every hour worked and be eligible to receive a minimum of 9 holidays annually. Marriott HQ is committed to a hybrid work environment that enables associates to Be connected. Headquarters-based positions are considered hybrid, for candidates within a commuting distance to Bethesda, MD; candidates outside of commuting distance to Bethesda, MD will be considered for Remote positions. Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.

Develops and executes marketing strategies for hotel properties, manages digital content and partnerships, and oversees social media and PR efforts. | Requires 2-year degree and 4 years of experience in marketing or related field, with hospitality marketing or digital advertising experience preferred. | JOB SUMMARY Promotes on-brand messaging to customers through traditional, digital, and social media channels with the goal of driving revenue and supporting total hotel goals. Builds direct marketing plans, targeted campaigns, and activated channels to drive consumer awareness and preference, increasing market share, and building broader portfolio and brand awareness. Showcases Food and Beverage promotions, both to hotel guests and to local patrons. Connects into resources in their region. Liaises and builds deep partnerships with their regional eCommerce and Marketing teams to verify all local, social, and digital marketing efforts are effectively integrated with the selling efforts for the organization. Develops and executes basic marketing strategy across multiple outlets and for the positioning and pull-through of continent strategy that align with hotel goals. Supports and implements marketing strategies designed to drive topline revenue and achieve RevPar/share-of-wallet goals. Manages all internal and external communication, digital presence, including but not limited to property website, third party channels and social media while maintaining brand integrity. Activates incremental marketing opportunities ranging from partnerships, third-party sites and CVBs. Reports out on campaign performance to SMR (Sales, Marketing & Revenue Management) leadership as requested. CANDIDATE PROFILE Education and Experience Required: • 2-year degree from an accredited university in Marketing, Public Relations, Business Administration or related major and 4 years experience in the sales, marketing, digital or related professional area; hospitality marketing or digital advertising experience preferred OR • 4-year bachelor's degree in Marketing, Public Relations, Business, or related major; 2 years experience in the sales, marketing, digital or related professional area; hospitality marketing or digital advertising agency experience preferred. CORE WORK ACTIVITIES Marketing and Digital • Develops and executes the overarching marketing strategy from marketing plans to budgets for hotel/group of hotels that align with business priorities, with support and consultation of the General Manager(s). • Cultivates partnership with and active participation in demand generation strategy development (SMR). • Reconciles marketing plan monthly with accruals, forecast in conjunction with Director of Finance. • Leads and/or partners with Hotel Operations to conceptualize/execute property-level Programming and Activation, based on brand guidelines. • Serves as the hotel(s) brand guardian / liaison, verifying all marketing reflects brand voice. Leads the strategic pull-through of continent and brand promotions and campaigns. • Partners with Revenue Management to develop and execute promotional strategy. • Develops and manages property email marketing strategy, digital strategy across M.com and Third-Party sites, paid media campaigns and performance and verifies proper execution. • Supports group lead generation efforts. • Runs, reviews, analyzes and clearly articulates to stakeholders’ key reports and adjust strategy accordingly. • Manages internal and external partners to verify deliverables are executed to support hotel strategy. • Develops annual digital marketing plan to maximize hotel revenue production and identify digital marketing opportunities on third party and local partner sites. • Monitors and provides recommendations for SEO and update as needed in collaboration with MDS or agency. Content Management • Sets overarching messaging strategy for hotel/group of hotels aligned with positioning. • Manages Marriott.com content (via EPIC, Efast, MDS Client Community, etc.), OTA content (via respective extranet sites) and Third-Party / Group Site content (via respective content management systems). • Manages photography distribution including search photos, pre-arrival photos, and photo gallery management. • Creates landing pages and Discovery Pages to enhance content, as applicable. • Manages guest communications (e.g. confirmation, pre-arrival, etc.). Partnerships and Public Relations • Identifies and cultivates partnerships internally and externally, including Marriott Digital Services (MDS). • Maintains frequent, active engagement with Area Directors of Marketing to communicate overall recommendations and actionable next steps based on identified findings, best practices, and overall digital trends for their portfolio of hotels. • Manages PR agency, if applicable, or internal PR messaging. • Manages execution of PR events and promotions. Outlet and Ancillary • Manages outlet marketing opportunities on third party and local partner sites. • Defines in-house F&B programming in partnership with F&B Director and manage execution. Social Media • Develops and implements social strategy. • Manages paid social media budget and strategy. • Assists in reviewing social media content calendars and collect local area and property events. General • Leads, owns and directs asset development, including hotel collateral, photoshoots (sourcing, planning, on-site execution, post-editing and distribution), etc. • Measures and communicates success of campaigns and digital performance using relevant reports tools. • Demonstrates the ability to create and maintain strong relationships and negotiation skills with key internal and external partners/stakeholders (e.g. GMs, Sales and Revenue Leaders, Regional Team, media representatives). • Collects, reviews, and submits invoices for property marketing efforts and manage the overall submission process. • Completes other reasonable duties as requested by leadership. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with. In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Develop and maintain scalable micro-frontend and microservice architectures, collaborating with cross-functional teams to deliver high-performance web applications. | Requires 7+ years of experience in full-stack development with expertise in JavaScript, TypeScript, React, Node.js, microservices, cloud-native architectures, and experience with enterprise-scale web applications. | This is a temporary position. Job Overview As a Senior Full Stack Software Engineer at Marriott, you will be working on a state-of-the-art React-based micro-frontend architecture. You will collaborate with new GenAI tools to create components and workflows used by our Application Engineers. You will help build the next-generation hospitality web portal to assist our customers in traveling the world for work and pleasure. You will work with product owners, UX designers, back-end/front-end engineers, and QA teams to build scalable web software that performs well on all modern web browsers and devices. In addition to front-end development, you will contribute to the design and implementation of microservices that power our platform, ensuring modular, maintainable, and high-performance backend systems. Key Responsibilities • Develop and maintain Typescript libraries and platform tools for our React / Next.JS applications. • Deep understanding of the cloud-native solution, microservices-architecture, and at least one or more of the following areas: API orchestration architecture, mobile-front end architecture • Collaborate with cross-functional teams to design and implement user-friendly features for all form factors. • Optimize applications and services for maximum speed, scalability, and reliability. • Ensure the technical feasibility of UI/UX designs and propose alternative solutions when needed. • Participate in code reviews to maintain code quality and consistency. • Troubleshoot and debug issues across the stack as they arise. • Stay up to date with the latest front-end and microservice technologies and best practices. • Mentor and provide guidance to junior developers. • Communicate effectively with team members, stakeholders, and clients. Qualifications • 7+ years’ experience in software design and development with expert-level expertise in multiple programming languages like JavaScript, TypeScript, NodeJS, Next.js, React.js. • Strong experience in designing and developing scalable microservices using modern backend frameworks and cloud-native architectures. • Knowledge of backend technologies – Node.JS, Java, SQL, NoSQL, Spring boot, Kafka • Experience using GraphQL and REST for building robust APIs and service integrations. • Experience with Automation, CI/CD, Release Management processes and Application Deployments • Exposure to agentic GenAI development tools like Claude, ChatGPT, or other tools. • Experience in building enterprise-scale web applications using micro front-end architecture. • Experience in developing software using front-end libraries/frameworks—primarily React. • Experience in customizing webpack configurations and writing custom plugins to bundle code as UMD bundle for isomorphic consumption. • Strong knowledge in performance optimization techniques across both front-end and microservice layers. • Experience in using Jest, Jasmine, Mocha, and JUnit with Mockito for unit and integration testing. Preferred Qualifications • Experience in agentic GenAI development tools like Claude, ChatGPT or other tools • Experience with Figma, Adobe Experience Manager or Headless CMS platforms. • Familiarity with DevOps & Monitoring tools such as Git, JIRA, Jenkins, Harness, and Dynatrace • Demonstrated UI implementation skills, supported by a portfolio showcasing attention to typography, color, imagery, motion, and graphic elements • Proficiency in developing custom reusable components using Atomic Design principles • Experience integrating Adobe Experience Manager (AEM) with React components in both headful and headless architectures • Background in working with multi-repository code bases • Ability to write deployment configurations • Awareness of industry developments, best practices, and environments in web application design and development • Strong verbal and written communication skills, with the ability to present complex technical ideas in clear business terms Why Marriott • Opportunity to work on innovative projects and technologies. • Collaborative and inclusive work environment. • Professional growth and development opportunities. • Flexible work schedule and remote work options. • Travel and hospitality tech is fun, and it's a good mission. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates.  We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. All locations offer 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts. Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others. Click here to learn more. Full-time positions also offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, and paid parental leave. Washington Applicants Only: Employees will accrue paid sick leave, 0.0384 PTO balance for every hour worked and be eligible to receive minimum of 9 holidays annually. Marriott HQ is committed to a hybrid work environment that enables associates to Be connected. Headquarters-based positions are considered hybrid, for candidates within a commuting distance to Bethesda, MD; candidates outside of commuting distance to Bethesda, MD will be considered for Remote positions. Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.

Assist in managing hotel room operations, improve guest and employee satisfaction, and support financial performance. | High school diploma or 2-year degree with 2+ years experience in guest services or related field, with leadership and customer service skills. | JOB SUMMARY Assists in managing the execution of all operations in the rooms area departments (e.g.,Front Office, Engineering/Maintenance, Housekeeping) and managing staff. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Monitors compliance with standards and procedures. Leads specific team while assisting with meeting or exceeding property goals. CANDIDATE PROFILE Education and Experience • High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area. OR • 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area. CORE WORK ACTIVITIES Leading Room Operations Team • Verifies that goals are being translated to the team as they relate to guest tracking and productivity. • Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service. • Understands employee and guest satisfaction results and developing game plans to attack need areas and expand on the strengths. • Verifies that the team has the capabilities to meet expectations. • Leads by example demonstrating self-confidence, energy and enthusiasm. • Assists employees in understanding guests’ ever-changing needs and expectations, and exceeding them. Managing Property Rooms Operations Function(s) • Assists in managing the execution of all operations in the rooms area departments (e.g., Front Office, Engineering/Maintenance, Housekeeping). • Follows property specific second effort and recovery plan. • Publishes all guest satisfaction results in a timely fashion including all guest satisfaction forms, comment cards and guest letters. • Takes proactive approaches when dealing with employee concerns. • Extends professionalism and courtesy to employees at all times. • Communicates/updates all goals and results with employees. • Meets semiannually with staff on a one-to-one basis. • Assists/teaches the team scheduling against guest and hours/occupied room goals. • Performs hourly job functions as needed. • Performs other duties, as assigned, to meet business needs. Managing and Monitoring Activities that Affect the Guest Experience • Understands the brand's service culture. • Provides excellent customer service by being readily available/approachable for all guests. • Strives to continually improve guest and employee satisfaction. • Takes proactive approaches when dealing with guest concerns. • Extends professionalism and courtesy to guests at all times. • Responds timely to customer service department request. • Verifies that all team members meet or exceed all hospitality requirements. Managing Profitability • Assists in performing required annual Quality audit with General Manager (GM) & Regional Director (RD). • Verifies that a viable key control program is in place. • Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement. • Strives to maximize the financial performance of the department. Conducting Human Resources Activities • Interviews and assists in making hiring decisions. • Receives hiring recommendations from team supervisors. • Verifies that orientations for new team members are thorough and completed in a timely fashion. • Solicits employee feedback, utilizes an “open door” policy, and reviews employee satisfaction results to identify and address employee problems or concerns. • Verifies property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process, where applicable. • Celebrates successes and publicly recognizes the contributions of team members. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.

Lead the design, solutioning, and delivery of large-scale enterprise applications, ensuring project success within scope, time, and budget. | 7+ years in software development, experience with Java/JEE, application development tools, and enterprise integration solutions. | JOB SUMMARY We are seeking an outstanding engineering talent with the experience to lead the design, solutioning and delivery of large-scale enterprise applications. The candidate should be product focused and deeply passionate about solving complex problems.  Candidate must have the ability to communicate upward to superiors and laterally to other departments, keeping the organization at large in sync and making sure that their team continues to deliver results. Demonstrated the ability to monitor multiple projects to successful completion, maintaining scope within the time and budget constraints. Capable of creating solutions that serve the business needs by leveraging leading edge technologies in an innovative and impactful manner. CANDIDATE PROFILE Education and Experience Required: 7+ years’ experience in software development with experience in Java/JEE application development.  5+ years hands-on experience with application development tools Undergraduate degree or equivalent experience/certification Preferred: Experience leading and managing end-to-end integration solutions development for enterprise software or hosted high-tech services. Worked on initiatives to implement Microservices by applying best practices in the industry. Successfully lead and managed development of cloud native applications using Play, Akka or SpringBoot. Working knowledge in DevOps, Containerization and development of CI/CD pipelines. Deep knowledge and hands-on experience in API management platforms such as Akana, Mulesoft, Apigee, is a plus. Capable of performing requirement analysis, solution architecture reviews and high-level solution design, resource-based and API specification development. Experience working in an agile development environment with an onshore offshore model.   Must be results oriented having demonstrated technology leadership experience in developing cutting edge technology. CORE WORK ACTIVITIES Technical Leadership Trains and/or mentors other team members, and peers as appropriate Provides financial input on department or project budgets, capital expenditures or other cost/resource estimates as requested Identifies opportunities to enhance the service delivery processes. Delivering Technology Performs more complex quantitative and qualitative analyses for service delivery processes and projects. Facilitates achievement of expected deliverables and obligations of Services Providers Validates completeness of requirements prior to Service Provider solutioning Ensures all projects follow the defined development and business case processes Ensures proper coordination with appropriate IT and vendor relations teams Provides consultation for routine and complex systems development Ensures early warning to the business stakeholder executives regarding degraded or missed service levels Coordinates with Operations and Infrastructure teams for deployment and production support activities IT Governance Follows all defined IR standards and processes (i.e. IT Governance, SM&G, Architecture, etc.), and provides input for improvements to the appropriate process owners as needed Maintains a proper balance between business and operational risk Follows the defined project management standards and processes Service Provider Management Validates that Service Providers develop and manage respective aspects of a project plan, including schedules, deliverables, and appropriate metrics. Makes short term plans for the team to effectively utilize resources Monitors Service Provider outcomes Reviews estimates of work effort for client project provided by Service Providers for accuracy Facilitates timely resolution of service delivery problems and minimizes the impact to clients At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates.  We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. All positions offer a 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts. Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others. Click here to learn more. Full-time positions also offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, paid parental leave and educational assistance. Washington Applicants Only: Employees will accrue paid sick leave, 0.077 PTO balance for every hour worked and be eligible to receive a minimum of 9 holidays annually. Marriott HQ is committed to a hybrid work environment that enables associates to Be connected. Headquarters-based positions are considered hybrid, for candidates within a commuting distance to Bethesda, MD; candidates outside of commuting distance to Bethesda, MD will be considered for Remote positions. Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.

Handle group sales inquiries, up-sell opportunities, and coordinate with internal teams to maximize revenue and ensure customer satisfaction. | Requires 2+ years in sales or hospitality, with knowledge of property operations and group sales process; hospitality degree preferred. | JOB SUMMARY Handles customer inquiries and lead requests for groups (e.g., Full Service and MSB, 10-99 peak room nights) within predefined Group Sales parameters. Works with customers to align customer preferences with brand needs and actively up-sells each business opportunity to maximize revenues and drive customer loyalty. Verifies that business is turned over properly and in a timely fashion for quality service delivery. Drives customer loyalty by delivering service excellence throughout each customer experience. Processes business correspondence and creates contracts and other related booking documentation as required. Demonstrates excellent selling skills, strong communication skills, and a detailed understanding of property operations, food and beverage, and planning. CANDIDATE PROFILE Education and Experience : Required: • High school diploma or GED; 2 years experience in the sales and marketing, guest services, front desk, or related professional area. OR • 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; no work experience required. Preferred: • 2 years experience selling group business, either at a property or in a sales office. • Knowledge of property operations, Food and Beverage (F&B). • Knowledge of the group sales process for all brands and how to close a sale. • Team-based selling experience. • Hospitality Management Degree. CORE WORK ACTIVITIES Managing Sales Activities • Handles customer inquiries and leads requests for groups (e.g., Full Service and MSB, 10-99 peak room nights) • Responds in a timely manner to incoming group/catering opportunities that are within predefined Group Sales parameters. • Refers opportunities to appropriate sales associate if business is outside these parameters. • Works with customers to align customer preferences with brand needs and actively up-sells each business opportunity to maximize revenues and drive customer loyalty. • Verifies that business is turned over properly and in a timely fashion for quality service delivery. • Maintains customer loyalty by delivering service excellence throughout each customer experience. • Demonstrates excellent selling skills, strong communication skills, and a detailed understanding of property operations, food and beverage, and planning. • Works collaboratively with other sales channels (e.g., Area Sales, on-property resources) to verify sales efforts are coordinated, complementary, and not duplicative. • Understands the overall market (e.g., competitors’ strengths and weaknesses, economic trends, supply and demand) and how to sell against them. • Verifies that business booked is within hotel parameters. • Closes the best opportunities for each property based on market conditions and individual property needs. • Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence). • Transfers accurate, complete, and timely information to property in accordance with brand standards. • Understands and actively utilizes company marketing initiative/incentives to close on business. • Implements process improvements and best practices. • Effectively leverages other Group Sales resources and administrative/support staff to achieve personal and team related revenue goals. • Processes business correspondence and creates contracts and other related booking documentation as required. • Performs other duties, as assigned, to meet business needs. Building Successful Relationships • Established coordinated sales efforts that are complementary and not duplicative. • Drives customer loyalty through excellent customer service throughout the sales process. • Serves the customer by understanding their needs and recommending appropriate features and services that best meet their needs. • Builds and strengthens relationships with existing and new customers to enable future bookings. • Builds and maintains strong working relationships with key internal and external stakeholders. • Establishes clear expectations for customers and properties throughout the sales process. • Effectively resolve guest issues that arise as a result of the sales process. • Brings issues to the attention of Property and Group Sales leadership teams as appropriate. Responsible for group sales opportunities. Previous sales experience preferred. Must be available to work Extended Hours beginning at 5:00AM EST and a weekend shift. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. All positions offer a 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts. Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others. Full-time positions also offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, paid parental leave and educational assistance. Click here to learn more. Washington Full-time Management Applicants Only: Employees will accrue paid sick leave, 0.01282 PTO balance for every hour worked and be eligible to receive a minimum of 7 holidays annually. Washington Full-time Non-Management Applicants Only: Employees will accrue paid sick leave, 0.00128 PTO balance for every hour worked and be eligible to receive a minimum of 7 holidays annually.

Support planning, deployment, and operation of endpoint security solutions, including managing controls and security frameworks. | Minimum 5 years of IT implementation and administration experience, with 3+ years managing endpoint security controls, and familiarity with operating systems like Windows, Linux, and MacOS. | This is a temporary position. Job Description POSITION TITLE: Engineer - Endpoint Security Engineer FUNCTIONAL JOB FAMILY: Information Systems and Technology Reports to Director, Endpoint Security Engineering Department: IT Information Security JOB SUMMARY: Marriott International is seeking a skilled and experienced Endpoint Security Engineer to join our team. This position supports the planning, deployment, and operation of endpoint security solutions. This role will contribute to the development and execution of an information security operations framework to ensure controls, availability, capacity, and performance while maintaining an optimal levels of security. The candidate should have a range of technical experience in one or more of the following areas: Windows, Linux, MacOS, and/or Cloud Technologies. The ideal candidate will need to have a working knowledge of endpoint security, the technologies used, with expertise in Endpoint Detection and Response (EDR), Intrusion Prevention Systems (IPS), Host-based Firewalls, and endpoint hardening across a hybrid on-premise and cloud environments. As a member of our security team, you will play a role in ensuring the security and protection of our organization's endpoints against emerging threats. REQUIRED: · Bachelor’s degree in Computer Science, Information Systems, Information Assurance, or other related field; or equivalent experience / certification / training. · Minimum 5 years’ progressive experience in IT implementation and administration experience with a broad exposure to operating systems, and networks · 3 years’ experience deploying, administering, and managing endpoint security controls (e.g. EDR, XDR, IDS/IPS, firewalls) · 1+ years’ experience with server and client operating systems (Windows, Linux, OSx) PREFERRED: · Knowledge of common information security management frameworks such as NIST, FIPS-140, CSA, and an understanding of relevant legal and regulatory requirements for PCI-DSS. · Current information security certification, CompTIA Security+ or other similar related. · Networking concepts, protocols, and security methodologies · Knowledge of cybersecurity and privacy principles and organizational requirements (relevant to confidentiality, integrity, availability, authentication) · Skills in root cause analysis, troubleshooting, and problem solving · Endpoint, network, and OS hardening techniques · Ability to effectively communicate technical concepts to a non-technical audience · Written and verbal communication skills and documentation (runbooks, SOPs) · Experience in formatting and organization of datapoints (Excel, pivot tables, and comparing data points) · Knowledge of risk management processes (e.g., methods for assessing and mitigating risk) · Knowledge of cyber threats and vulnerabilities; measures or indicators of compromise DUTIES & RESPONSIBILITIES: · Design, deploy, and manage enterprise-wide information security endpoint controls in a large environment · Properly document details and processes surrounding implementation, operations, and maintenance activities and updates as needed · Develop and use subject matter expertise in the following areas – Endpoint Detection & Response, Anti-Malware, Component Hardening, Host Based Firewalls, File Integrity Management, and Identity Protection · Supports engagement management and service development/improvement initiatives · Effectively communicates and collaborates with co-workers, management, and customers. · Work independently to help solve problems, troubleshoot and remediate endpoint security issues. · Manages and implements work and projects assigned. · Generates and provides accurate and timely results in the form of reports, presentations, etc. · Analyzes information and evaluates results to choose the best solution and solve problems. · Demonstrates self-confidence, energy, and enthusiasm. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates.  We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. All locations offer 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts. Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others. Click here to learn more. Full-time positions also offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, and paid parental leave. Washington Applicants Only: Employees will accrue paid sick leave, 0.0384 PTO balance for every hour worked and be eligible to receive minimum of 9 holidays annually. Marriott HQ is committed to a hybrid work environment that enables associates to Be connected. Headquarters-based positions are considered hybrid, for candidates within a commuting distance to Bethesda, MD; candidates outside of commuting distance to Bethesda, MD will be considered for Remote positions. Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.

Designing, planning, and executing communication strategies for large-scale business transformations and change management initiatives. | Over 10 years of experience in communications, with proven ability to translate complex topics into clear messaging, and experience working with senior executives and managing diverse stakeholder groups. | Additional Information Job Number26016049 Job CategoryRooms & Guest Services Operations LocationMarriott International HQ, 7750 Wisconsin Ave, Bethesda, Maryland, United States, 20814 ScheduleFull Time Located Remotely?N Position Type Management Pay Range: $151,100-$224,700 annually Bonus Eligible: Y Stock Package: Y JOB SUMMARY The Senior Director, Communications and Stakeholder Engagement is an experienced and skill communications professional and a core member of the Business Transformation Office team. The Senior Director is a proactive, detail-oriented and hands-on team player who will design, plan and execute communications and engagement deliverables for Marriott’s largest and most complex transformations. They serve as a subject matter expert and hands-on communications practitioner who takes the lead on strategy, planning, content creation and distribution for a wide range of deliverables. The Senior Director will be a critical business partner for key Marriott executives, regularly consulting on how to deliver best-in-class change management and communication plans and tactics to drive business transformation results by informing, educating and persuading a wide-range of critical stakeholders, including – but not limited to: Marriott senior executives, hotel owner and franchise management company executives, Marriott’s Board of Directors and above- and on-property associates. This position will regularly interact with senior leaders across the organization and will liaise frequently with key stakeholders. The ideal candidate is a highly motivated communications professional with a background in writing for a diverse set of audiences and a knack for compelling and effective storytelling. CANDIDATE PROFILE Education and Experience • 10+ years of experience in communications planning and execution, demonstrating progressive career growth and a pattern of exceptional performance AND • 4-year degree from an accredited university in Communications, Journalism or related, writing-intensive major OR • 12+ years of relevant professional experience in related function, demonstrating progressive career growth and pattern of exceptional performance • Experience translating complex topics, concepts, business strategies and data into clear, concise and compelling communications • Strong personal leadership, organizational, relationship-building, and negotiation skills. • Outstanding formal and informal presentation skills. • Self-starter with self-confidence, enthusiasm, and strong customer service orientation. • Demonstrated ability to deliver results under difficult conditions, particularly when faced with complexity and ambiguity. • Prior experience working in or with a 24/7 Command Center providing deployment support for technology products strongly required. • Prior experience supporting Marriott’s Digital and Technology Transformation (DTT) required. • Experience working in or on behalf of a large-scale, global enterprise (e.g., consulting) strongly preferred. CORE WORK ACTIVITIES Technology Deployment (Command Center) Communications • Lead comprehensive program for identifying, implementing and continually monitoring and improving the effectiveness (e.g., distribution, content management, readability) of Command Center communications • Oversee and actively participate in Command Center Communications content creation, review + approval and distribution processes • Develop strategy and approach for content creation and delivery by Command Center staff during off-hours • Ensure critical items and/or issues are being communicated to impacted hotels in a timely and effective manner to enable a successful launch • Partner with the BTO Communication leads to share issues being addressed by Command Center communications and ensure they are accounted for in future deployment communications as appropriate • Reviews all communications to ensure they fit within the existing BTO communications strategy and style guide • Builds relationships across Marriott – including all global program, initiative and discipline team leaders within Headquarters as well as Continent Communications partners Project Planning + Management • Plans, develops and manages execution of communications, including stakeholder engagement strategy, leveraging Marriott’s communications practices and distribution channels as well as human-centric, change management methodologies • Vets and proactively maintains calendar of key executive communication opportunities, identifies appropriate messaging and delivery vehicles and ensures high-quality deliverables (e.g., speeches, presentations, and collateral) are prepared timely • Ensures executives are adequately prepared to execute communications activities (e.g., speeches, presentations, video and audio recordings, vlogs, podcasts, etc.) • Reviews all proposed communication opportunities to ensure they fit within the existing communication and change management strategy for the organization. • Builds relationships with executives, division and program leadership and project teams as well as other departments within Headquarters and across the continents. Leading Team • Fosters a team environment that encourages accountability, high standards, and innovation. • Establishes best practices, methods, processes, tools, and templates for successful execution of communications efforts • Makes sure others understand performance expectations. • Ensures that goals are being translated to the team as they relate to tracking and productivity. • Creates and nurtures an environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service. • Leads by example demonstrating self-confidence, energy and enthusiasm. Conducting Human Resources Activities • Acts proactively when dealing with employee concerns. • Extends professionalism and courtesy to employees at all times. • Communicates/updates all goals and results with employees. • Establishes and maintains open, collaborative relationships with employees. • Solicits employee feedback. • Observes behaviors of employees and provides feedback to individuals. Additional Responsibilities • Provides information to supervisors, internal clients, co-workers, and subordinates by telephone, in written form, e-mail, or in person in a timely manner. • Informs and/or updates executives, peers, and subordinates on relevant information in a timely manner. • Manages time effectively and conducts activities in an organized manner. • Presents ideas, expectations and information in a concise, organized manner. • Manages group or interpersonal conflict. • Uses problem solving methodology for decision making and follow up. • Performs other reasonable duties as assigned by manager. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. All positions offer a 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts. Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others. Click here to learn more. Full-time positions also offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, paid parental leave and educational assistance. Washington Applicants Only: Employees will accrue paid sick leave, 0.077 PTO balance for every hour worked and be eligible to receive a minimum of 9 holidays annually. Marriott HQ is committed to a hybrid work environment that enables associates to Be connected. Headquarters-based positions are considered hybrid, for candidates within a commuting distance to Bethesda, MD; candidates outside of commuting distance to Bethesda, MD will be considered for Remote positions. Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Conduct and analyze user research to inform digital experience design, collaborating with stakeholders and advancing research methodologies. | 5+ years of qualitative research experience, expertise in user research methods, and experience with digital research tools like UserZoom and User Testing. | This is a temporary position. Hybrid – 1-3 days in office. JOB SUMMARY With every journey, travel has the power to shape us and our world. Begin your journey as a Sr. Manager of User Experience Research at Marriott International, repeatedly voted 24 years in a row as one of Fortune’s 100 Best Companies to Work For®. Join our high energy and talented User Experience & Design team creating best-in-class digital experiences for one of the most recognized hospitality companies in the world. This role is hands-on actively conducting user research, while continuously advancing research methodologies in digital. Collaborating closely with designers and product stakeholders, this role drives execution across research areas: study design, screener & discussion guide design, recruiting, data processing and analysis, as well as preparing and socializing results. He/She/They will promote research best practices drawn from a variety of disciplines, continually seeking to improve research methods. The ideal candidate will have real world experience conducting research as part of the product development lifecycle, should be comfortable working in a fast paced environment, and be able to work collaboratively with peers and stakeholders in research execution. This position is embedded in our Onsite Digital team and the work will specifically be within this product. This is a project-based role and will be essential to the future our onsite digital products. CANDIDATE PROFILE Education and Experience 5+ years of relevant qualitative research experience plus 4 year undergraduate degree in relevant discipline Demonstrated expertise in designing experiments, conducting qualitative research, and translating research to inform user-centered design decisions Proven ability to collect and analyze user behavior through moderated interviews and unmoderated research, surveys, benchmark studies, web analytics and customer feedback using online testing tools (e.g. User Testing, UserZoom, etc.) Collaborative, highly-organized, and strong attention to detail Stellar written, verbal, interpersonal, and presentation skills You’re exactly who we’re looking for if you: Possess exceptional qualitative and quantitative research skills, with the ability to translate and draw insights from data and can make appropriate recommendations using insights Have extensive experience conducting in-person research such as: interviews, intercepts, workshops, co-design sessions, etc. Can balance user, business, and technical needs Advocate for research and data though reports and in-person presentations Lead with a user-centric mindset to drive impactful research Thrive on creating innovative solutions to challenging user and business problems Value deadlines, set realistic expectations around them and then meet them Are comfortable with a culture of feedback and regular opportunities to critique and be critiqued Pro-actively surface research insights to drive a more user-centered experience Have extensive UserZoom and User Testing experience (i.e., conducting multi-methods research including both qualitative and quantitative studies) Nice to Have: Experience managing/coaching other researchers and/or agency partners Experience with major, large-scale global digital apps, web sites, or other digital products within the commerce or travel space Superior communication and interpersonal skills, including facilitation, presentation, storytelling Has experience conducting in-person research (e.g., intercepts, focus groups, interviews) Be comfortable in the unknown and have a natural curiosity and desire to seek answers Experience conducting research on a large-scale loyalty program Has conducted brainstorming workships with stakeholders, UX Design, etc. CORE WORK ACTIVITIES Demonstrating and Applying Discipline Knowledge: Partner closely with designers and stakeholders to understand design questions, identify gaps in data, and use research to bring designs to life Clearly explain research decision and findings to potential users, your team, and stakeholders Identify future opportunities by keeping up to date with research methodology, design trends, societal shifts, and new technology Be a thought partner providing recommendations based on research and data for experience enhancements across all digital touchpoints Provides subject matter expertise, including design of experiment, qualitative research methodology, and data triangulation to help meet user goals Measurement & Analytics: You value data or insight over opinion, by basing decisions on metrics, segment data, and user research findings and insights. Ability to conduct user research, collect and synthesize quantitative and qualitative feedback and translate into an actionable design strategy Comfortable with multiple qualitative, quantitative and mixed-method research, like surveys, usability testing, multivariate testing, A/B testing, etc. Able to inform options/variables for A/B or multi-variate testing Managing Work, Projects, and Policies: Provides accurate estimates as to needed time to complete work to feed project plans (and therefore personal deadlines) Successfully manages multiple assignments at once Accepts critique and critiques work of others in a helpful and professional manner Additional Responsibilities: Works independently with minimal supervision, but knows when issues should be escalated to manager Develops relationships with members of other teams, and leverages those relationships to answer questions Presents work with clarity and confidence; explains complex matters so that others can understand them At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates.  We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. All locations offer 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts. Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others. Click here to learn more. Full-time positions also offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, and paid parental leave. Washington Applicants Only: Employees will accrue paid sick leave, 0.0384 PTO balance for every hour worked and be eligible to receive minimum of 9 holidays annually. Marriott HQ is committed to a hybrid work environment that enables associates to Be connected. Headquarters-based positions are considered hybrid, for candidates within a commuting distance to Bethesda, MD; candidates outside of commuting distance to Bethesda, MD will be considered for Remote positions. Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.

Supporting daily front desk operations, guest service, and team management in a hospitality setting. | High school diploma or 2-year degree in Hospitality or related field; 2 years experience in guest services or similar. | Additional Information Job Number26014449 Job CategoryRooms & Guest Services Operations LocationSheraton Grand Seattle, 1400 6th Ave, Seattle, Washington, United States, 98101 ScheduleFull Time Located Remotely?N Position Type Management Pay Range: $28.35 - $31.25 per hour Bonus Eligible: Y JOB SUMMARY Entry level management position that is responsible for leading and assisting with the successful completion of daily shift requirements. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Strives to ensure guest and employee satisfaction and achieve the operating budget. Assists in completing financial and administrative responsibilities. CANDIDATE PROFILE Education and Experience • High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area. OR • 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required. CORE WORK ACTIVITIES Supporting Management of Front Desk Team • Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. • Encourages and building mutual trust, respect, and cooperation among team members. • Serves as a role model to demonstrate appropriate behaviors. • Understands employee positions well enough to perform duties in employees' absence. • Handles employee questions and concerns. • Supports all areas of the Front Office in the absence of the Front Office or Front Desk Manager. • Supports daily Front Desk shift operations. Supporting Progress Toward Guest Services and Front Desk Goals • Supports day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis. • Develops specific goals and plans to prioritize, organize, and accomplish your work. • Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others. • Participates in department meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results. • Strives to improve service performance. • Observes staffing levels to ensure that guest service, operational needs and financial objectives are met. • Supports training of staff on adherence to all credit policies and procedures to reduce bad debts and rebates. • Supports same day selling procedures to maximize room revenue and property occupancy. • Understands the impact of Front Desk operations on the overall property financial goals and objectives. Ensuring Exceptional Customer Service • Provides services that are above and beyond for customer satisfaction and retention. • Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. • Sets a positive example for guest relations. • Encourages employees to provide excellent customer service within guidelines. • Handles guest problems and complaints seeking assistance from supervisor as necessary. • Interacts with guests to obtain feedback on product quality and service levels. Supporting Projects and Policies • Supports implementation of customer recognition/service programs, communicating and ensuring the process. • Assists in the review of comment cards and guest satisfaction results with employees. • Ensures employees have the proper supplies and uniforms. • Assists in the use of a guest information tracking system to ensure that a successful repeat guest recognition program is in use to recognize guest preferences and aid in problem resolution. Supporting Handling of Human Resource Activities • Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills. • Provides guidance and direction to subordinates, including setting performance standards and monitoring performance. • Provides feedback to individuals based on observation of service behaviors. • Participates in an ongoing employee recognition program. • Supports training when appropriate. • Participates in the employee performance appraisal process. Additional Responsibilities • Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. • Analyzes information and evaluating results to choose the best solution and solve problems. • Informs and/or updating the executives, the peers and the subordinates on relevant information in a timely manner. • Performs all duties at the Front Desk as necessary. • Understands the functions of the Bell Staff, Switchboard and Concierge/Guest Services operations. • Complies with loss prevention policies and procedures. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. All positions offer a 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts. Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others. Click here to learn more. Full-time positions also offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, paid parental leave and educational assistance. Washington Applicants Only: Employees will accrue paid sick leave, 0.04359 PTO balance for every hour worked and be eligible to receive a minimum of 7 holidays annually. When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Lead category management and strategic sourcing initiatives within food service and beverage categories, ensuring alignment with corporate goals and risk mitigation. | 7+ years of procurement experience with deep expertise in beverage categories, strategic sourcing skills, and ability to manage multiple projects in a complex environment. | JOB SUMMARY The Senior Manager, Category Management – Food Service & Direct Beverage is a key member of the US/CN Procurement team, responsible for driving best-in-class category management and strategic sourcing specifically within the food service category. This leader will partner with culinary, brand, and operations to continuously curate a beverage procurement strategy in service of customer experience, enterprise partnership, and operator profitability. Reporting to the Senior Director, Procurement, this role ensures adherence to Marriott’s procurement policies and processes, serves as a point of escalation for beverage-related sourcing issues, and delivers effective communications across all levels, including executive leadership. The Senior Manager leads cross-functional teams on food service procurement initiatives and projects, partnering closely with corporate, continent, and discipline leaders to develop and execute strategies that enhance supplier governance, promote responsible sourcing, and support financial sustainability in food and beverage operations. The ideal candidate will bring deep expertise in food service category management, strategic sourcing, risk mitigation, and regulatory compliance, and demonstrate strong stakeholder engagement skills within a geographically dispersed and highly matrixed environment. CANDIDATE PROFILE Education and Experience Required • 4-year bachelor's degree from an accredited university in Business Administration, Finance, Hotel Management, or related sector. • 7+ years of procurement experience. Deep technical knowledge of category management and strategic sourcing in beverage manufacturing & distribution categories (CSD, coffee, water, etc.) • Excellent project/program management skills and ability to independently manage multiple projects simultaneously • Demonstrated ability to create strategy and implement change while working in a geographically dispersed team in a highly matrixed cross-discipline environment. • Strong analytical skills for planning, estimating, budgeting, and monitoring program/project work. • Ability to travel up to 25% Preferred • Graduate/post graduate degree • Strong verbal and written communication skills with the ability to articulate complex ideas in easy-to-understand business terms CORE WORK ACTIVITIES • Act as a procurement business partner to business disciplines, providing guidance on category management, strategic sourcing, policy and risk management. • Establish, continuously refine, and implement category management and sourcing strategies for beverage categories, ensuring alignment with discipline partners and company objectives. • Stay abreast of demand patterns and category spend in beverage, cost benchmarks, and business trends to identify potential suppliers, advise on competitive dynamics, and proactively work with stakeholders to modify strategies to meet enterprise-wide requirements, manage risk and optimize costs. • Identify and develop strategies to mitigate potential risks within the supply chain for assigned categories, ensuring business continuity and stability. • Manage and optimize supplier relationships, ensuring quality and cost-effectiveness. • Recommend new sourcing strategies, process improvements, and supplier relationships for food service categories. • Create timelines and organize teams to implement sourcing strategies and initiatives. • Provide thought leadership and end-to-end ownership of sourcing events for major initiatives. • Develop effective internal tracking mechanisms and measurements to monitor the competitive bidding process for beverage suppliers. • Leverage strong analytical and communication skills to manage all aspects of competitive bids, including analyzing and scoring multiple proposals, creating corresponding business cases (including financial reports), and presenting clear and concise summaries of recommended options. • Utilize training programs and awareness initiatives to ensure procurement teams and stakeholders understand and adhere to policies and governance frameworks. • Consistently utilize governance mechanisms for supplier onboarding, performance management, and contract compliance. • Work collaboratively with cross-functional teams across the enterprise and within Global Procurement to achieve shared goals. • Ensure procurement strategies align with corporate sustainability goals, ethical sourcing standards, and supplier diversity initiatives. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates.  We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. All positions offer a 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts. Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others. Click here to learn more. Full-time positions also offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, paid parental leave and educational assistance. Washington Applicants Only: Employees will accrue paid sick leave, 0.077 PTO balance for every hour worked and be eligible to receive a minimum of 9 holidays annually. Marriott HQ is committed to a hybrid work environment that enables associates to Be connected. Headquarters-based positions are considered hybrid, for candidates within a commuting distance to Bethesda, MD; candidates outside of commuting distance to Bethesda, MD will be considered for Remote positions. Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.

Lead the design of industry-leading mobile app experiences, produce design concepts, and collaborate with cross-functional teams. | 8+ years of UX/product design experience, proven mobile app design skills, ability to manage teams, and strong stakeholder management. | This is a temporary position. Remote – local to MI office preferred. JOB SUMMARY With every journey, travel has the power to shape us and our world. Begin your journey as the Director of User Experience at Marriott International, voted 26 years in a row as one of Fortune’s 100 Best Companies to Work For®. Join our high energy and talented User Experience & Design team creating best-in-class digital experiences for one of the most recognized hospitality companies in the world. In this design leadership position, you will play a critical role in creating industry-leading experiences for our mobile app products. The ideal candidate must be able to think strategically, bring stellar UX and design skills and implement at scale, all while sparking delight and advancing cohesion across the travel journey. As part of an agile cross-functional product team the Director of User Experience & Design will work closely with fellow user experience leaders, product management, engineers, and other designers to deliver data-driven, best-in-class product design. He/She/They will help drive the vision for how the account profile and trips experiences come to life in our mobile app products. The ideal candidate for this role will have experience that is rooted in an empathetic understanding of both the consumer’s physical and digital environments and how they impact the design of the Marriott Bonvoy App. This position requires the ability to produce design as well as direct designers, including internal associates, contractors, and agencies, driving the creative process from concept through design documentation and execution. A strong portfolio rooted in mobile app design is critical for this role. CANDIDATE PROFILE Education and Experience • 8 + years of relevant UX/product design experience, with demonstrated ability to manage others • 4 year undergraduate degree in relevant discipline • Strong portfolio that showcases UX and interaction design, visual design aesthetic, and user centered thinking • Proven experience designing for mobile apps • Good mix of UX/UI, visual design, and interaction design expertise • Proven ability to translate complex design challenges into clear, user-friendly experiences • Collaborative, highly organized, and strong attention to detail • Strong written, verbal, interpersonal, and presentation skills • Strong stakeholder management skills and flexibility to thrive in a fast-paced environment You’re exactly who we’re looking for if you: • Possess exceptional visual design skills and a great sense of aesthetics • Can balance user, business, and technical needs • Obsess over the details of the interaction, visual, and motion design as well as documentation for a design • Lead with a user-centric mindset • Solve problems holistically across channels for a seamless experience • Thrive on creating innovative solutions to challenging user and business problems • Value deadlines, set realistic expectations around them and then meet them • Ability to solve problems quickly, think creatively, and drive speed-to-market delivery, while optimizing outcomes • Comfortable with a culture of feedback and regular opportunities to critique and be critiqued • Demonstrate self-confidence, energy, and enthusiasm in leading and influencing teams Nice to Have: • Experience with motion design and animation • Experience with major, large-scale global digital apps or web sites within the commerce or travel space • Ability to balance the science behind the data and the creative idea in front of you • Have superior communication and interpersonal skills, including facilitation, presentation, storytelling CORE WORK ACTIVITIES Responsibilities: • Produces sketches, wireframes, flows, designs, motion specs, prototypes and/or presentations as needed • Produces innovative high-level design concepts and when needed development-ready designs • Ensures a quality experience on live digital products by participating in the user acceptance testing process • Employs user testing and research to inform your design work and thinking • Presents and clearly communicates design solutions and rationale to Digital Leadership • Engage in critiques as well as share new learnings and case studies • Respects and contributes to the evolving design system Demonstrating and Applying Discipline Knowledge: • Presents outstanding design concepts backed by best practices, user behavior and data • Clearly explains design strategy and interactions to potential users, your team, and stakeholders • Identify future opportunities by keeping up to date with design trends, societal shifts, and new technology • Be a thought partner providing recommendations on UX and UI enhancements across iOS and Android • Have a passionate focus on the needs of the guests around the world using inclusive design skills and methods • Partner closely with engineers to understand technology capabilities, bring your designs to life, and achieve high quality shipped product • Provides subject matter expertise, including design, functionality and interaction patterns to help meet department and company goals and KPIs Measurement & Analytics You value data or insight over opinion, by basing decisions on metrics, segment data, and user research findings and insights. • Delivers measures, and improves designs based on quantitative and qualitative feedback using various user research methodologies • Comfortable with multiple qualitative and quantitative research methods, like surveys, usability testing, multivariate testing, A/B testing, etc. • Breaks down designs into options/variables for A/B or multi-variate testing Managing Work, Projects, and Policies • Provides accurate estimates as to needed time to complete work to feed project plans (and therefore personal deadlines) • Successfully manages multiple assignments at once • Accepts critique and critiques work of others in a helpful and professional manner Additional Responsibilities • Works independently with minimal supervision, but knows when issues should be escalated to manager • Develops relationships with members of other teams, and leverages those relationships to answer questions • Presents work with clarity and confidence; explains complex matters so that others can understand them At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates.  We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. All locations offer 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts. Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others. Click here to learn more. Full-time positions also offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, and paid parental leave. Washington Applicants Only: Employees will accrue paid sick leave, 0.0384 PTO balance for every hour worked and be eligible to receive minimum of 9 holidays annually. Marriott HQ is committed to a hybrid work environment that enables associates to Be connected. Headquarters-based positions are considered hybrid, for candidates within a commuting distance to Bethesda, MD; candidates outside of commuting distance to Bethesda, MD will be considered for Remote positions. Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.

Manage banquet and event operations, lead shifts, ensure service standards, and coordinate with teams to deliver high-quality events. | Requires 2+ years in hospitality or related field, with experience in managing shifts, scheduling, and customer service. | Additional Information Job Number26013801 Job CategoryEvent Management LocationThe Westin Seattle, 1900 5th Ave, Seattle, Washington, United States, 98101 ScheduleFull Time Located Remotely?N Position Type Management Pay Range: $27.88 - $38.46 per hour Bonus Eligible: Y JOB SUMMARY Communicates service needs to chefs and stewards throughout functions. Totals charges for group functions, and prepares and presents checks to group contacts for payment. Verifies banquet rooms, restaurants, and coffee breaks are ready for service. Verifies proper centerpieces are displayed on every table. Inspects the cleanliness and presentation of all china, glass, and silver prior to use. Checks in with guests to verify satisfaction. Sets tables according to type of event and service standards. Communicates additional meal requirements, allergies, dietary needs, and special requests to the kitchen. Maintains cleanliness of work areas throughout the day. Supports compliance with brand standards and legal obligations. Supports and leads shift teams to provide consistent, high quality service. Coordinates and leads daily stand-up meetings, pre-shift meetings and pre and post-meal briefings. Communicates performance expectations and trains staff in processes. Assists more senior managers in completion of financial and administrative duties. Strives to continually improve guest/event and employee satisfaction and maximize financial performance. CANDIDATE PROFILE Education and Experience • High school diploma or GED or 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in food and beverage, culinary, guest services, front desk, housekeeping, or related professional area. OR • If no standard educational background, at least 3 years of experience in two of the following areas of hospitality to include food and beverage, culinary, guest services, front desk, housekeeping, or related professional area. Preferred • Experience running a shift, scheduling, Performance Manage PAF's, Problem Solving, Running Day-to-Day Operation, Hospitality Skills. CORE WORK ACTIVITIES Management of Event Operations associated with Banquets, Event Services • Verifies meeting and event rooms/space are set according to event documentation (Banquet Event Orders, resumes, etc.) and customer requirements. • Leads shifts and actively participates in the servicing of events. • Adheres to and reinforces all standards, policies, and procedures (Core Deliverables, SOPs, LSOPs, etc.). • Assists in maintaining the inventory of function room amenities (e.g., pads, pens, candy, water service) and other controllable supplies. • Attends and participates in all pertinent meetings (e.g., Daily Stand Up, BEO, Staff, Forecast, Department and Intradepartmental). • Attends pre-event/pre-convention meetings as needed to understand group needs. • Communicates critical information to the Banquet, Event Services and Event Technology teams. • Conducts room function inspections prior to each event to ensure the room is set according to specifications. • Delegates tasks to ensure room sets are "on time" and meet Event Management Standards. • Verifies employee awareness of the event phase portion of the Event Satisfaction Survey and Guest Satisfaction Scores. • Maintains attendance log for Banquet, Event Service and Event Technology employees. • Manages departmental inventories and assets including par levels and maintenance of equipment. • Orders supplies for the department (e.g., china, glass, silver, buffet equipment, and other service equipment needs). • Schedules Banquet and Event Service staff to forecast and service standards, while maximizing profits. • Utilizes banquet beverage tools to guide banquet beverage supervisor in controlling liquor costs, managing the banquet beverage perpetual inventory and requisitioning liquor. • Practices and executes brand specific meeting services program per Brand Standard (Redcoat Program, PlumPerfect Program, etc.) • Assists with the Event Technology/Audio Visual team when necessary in order to ensure customer satisfaction. • Works with Event Planning team to verify flawless delivery of events. Leading Teams in Day-to-Day Activities Holding Teams to High Work Standards while Modeling those Standards • Verifies knowledge and understanding of OSHA regulations are up to date. • Creates and nurtures a hotel environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service. • Participates in department meetings by communicating a clear and consistent message regarding the departmental goals to produce desired results. • Participates in the development and implementation of corrective action plans. Providing Exceptional Customer Service • Encourages employees to provide excellent customer service within guidelines. • Handles guest problems and complaints, seeking assistance from manager as necessary. • Interacts with guests to obtain feedback on product quality and service levels; effectively responding to and handles guest problems and complaints seeking assistance from manager as necessary. • Meets and greets guests. • Understands the impact Banquet, Event Service and Event Technology operations has on the overall success of an event and manages activities to maximize customer satisfaction. Assisting in Human Resource Activities • Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills. • Participates in the employee performance appraisal process, assisting with the completion of annual performance reviews. • Supports training when appropriate. • Assists as needed in the interviewing and hiring of employee team members with the appropriate skills. • Schedules employees to ensure shift coverage and meet business demands and productivity goals. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. All positions offer a 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts. Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others. Click here to learn more. Full-time positions also offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, paid parental leave and educational assistance. Washington Applicants Only: Employees will accrue paid sick leave, 0.04359 PTO balance for every hour worked and be eligible to receive a minimum of 7 holidays annually. At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand’s unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. Be where you can do your best work, begin your purpose, belong to an amazing globalteam, and become the best version of you.

Develops and manages enterprise architecture strategies, standards, and solutions for Salesforce and related technologies. | Requires 8+ years of Salesforce solution design and implementation experience, with expertise in multiple Salesforce clouds, APIs, and integration patterns, plus experience in large-scale deployments. | JOB SUMMARY: At Marriott, our success is measured by the joy and satisfaction we bring our customers. Much of that success is driven by our ability to provide hotels with technology that enables personalized guest experience, whether staying at one of our 8,000+ properties or taking advantage of the amenities offered by one of our 30 brands. We are seeking an individual who can advance our global operation architecture. This includes extending our property technology architecture to enable associates to deliver efficient guest services through a variety of channels, as well as providing cutting-edge technology that allows our guests better self-service experiences and helps them feel at home when away from home Works within Product Squads (teams) and receiving direction from Product Owner and engineering lead to develop solutions in accordance with technology roadmaps. Provides input into technology roadmaps. Governs and reviews the output of managed Service Providers, who are responsible for the actual hands-on delivery of services and for managing outcomes and results. CANDIDATE PROFILE Education and Experience Required: 8+ years of experience in designing, implementing, and supporting Salesforce solutions. Hands-on experience with at least three large scale Salesforce implementations. Strong proficiency in Salesforce cloud architecture with experience architecting solutions on multiple Salesforce clouds. Expertise in designing applications using Visualforce, Aura, LWC, Apex, triggers, flows, and more. Familiarity with governor limits and the ability to deliver high-performing solutions. Solid background in Salesforce integration patterns, including REST, Streaming & Batch API, Platform Events, External Objects, etc. Experience with Salesforce, GraphQL and/or Kafka Eventing integrations Proactively suggest and implement innovative solutions for platform optimization and improved user experience. Keep abreast of the latest Salesforce features and industry’s best practices. Preferred: 3+ years of experience in Hospitality or Travel IT Broad and deep experience in Cloud, Web, Mobile, API, Microservices, Search, and NoSQL technologies.  Experience architecting applications that support multi-cloud provider and globally distributed deployments. Ability to manage multiple solutions across various projects and timelines. Experience authoring IT standards, frameworks and patterns related to the modern application design Experience in the deployment of business solutions in Private Cloud, Hybrid Cloud, and On-Prem environments Demonstrated background in architecting within an Agile delivery environment (e.g., Scrum, Kanban, SAFe) Thank you Passionate learner who actively seeks to learn about new technologies and approaches Active in the Open Source Community Excellent client/user interaction skills to determine requirements Comfortable leading collaborative design work in cross-functional teams Working technical knowledge of current systems software, protocols, and standards Excellent written and oral communication skills Excellent presentation and interpersonal skills Ability to present ideas in user-friendly language CORE WORK ACTIVITIES Managing the Day-To-Day Architecture Develops long-term strategic goals for architecture vision and standards in conjunction with users, productt managers, clients, and other key stakeholders. Assesses and determines governance, stewardship, and framework requirements across the organization. Creates short-term tactical solutions to achieve long-term objectives and an overall architecture roadmap. “Conducts capacity planning, lifecycle management, usage requirements analysis, feasibility studies, and other related tasks. Identifies and develops opportunities for technology reuse, migration, or retirement. Developing and Maintaining Requirements and Standards Develops and promotes architecture methodologies and standards. Defines requirements to implement the appropriate tools, software, applications, and systems to support technology goals. Defines requirements for tracking data quality, completeness, redundancy, and improvement in collaboration with the Service Providers. Defines requirements to promote the success of enterprise-level application rollouts (e.g. ERP, SCM, CRM, SAP, etc.). Defines requirements to address issues in regards to systems integration, compatibility, and multiple-platform integration. Defines requirements to develop and implement key components as needed to create testing criteria in order to guarantee the fidelity and performance of architecture. Defines requirements to create strategies and plans for security, backup, disaster recovery, business continuity, and archiving. Documents architectures and environments to maintain current and accurate technology views. Defines requirements to verify that strategies and architectures are in regulatory compliance. Building Successful Relationships Collaborates with project managers and business unit leaders for all projects Acts as a leader and advocate of architecture processes and standards, including coaching, training, and career development to staff. Liaises with vendors and Service Providers to select the products or services that best meet company goals. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates.  We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. All positions offer a 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts. Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others. Click here to learn more. Full-time positions also offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, paid parental leave and educational assistance. Washington Applicants Only: Employees will accrue paid sick leave, 0.077 PTO balance for every hour worked and be eligible to receive a minimum of 9 holidays annually. Marriott HQ is committed to a hybrid work environment that enables associates to Be connected. Headquarters-based positions are considered hybrid, for candidates within a commuting distance to Bethesda, MD; candidates outside of commuting distance to Bethesda, MD will be considered for Remote positions. Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.

Leading operational support for luxury culinary and F&B initiatives, managing projects, and fostering innovation and collaboration. | Extensive leadership experience in luxury culinary and restaurant operations, project management skills, and familiarity with high-end standards like Forbes Five Star. | Director, Culinary and F+B Operations Job Summary The Director, Culinary and F+B Operations leads operational support for onboard and onshore disciplines across new and existing emerging luxury businesses within Marriott International’s portfolio. This role supports global culinary and F&B strategy, optimizing guest experiences through innovative product development, system enhancements and collaboration with the business owner, Brand, Discipline, and Continent leadership. Reporting to Senior Director, Emerging Businesses, the Director applies market research and trend analysis to long- and short-term planning, delivering high-quality culinary experiences aligned with strategic growth goals. The role also supports cross-company initiatives and projects across Marriott’s brands as needed. Key Responsibilities • Facilitate collaboration between Luxury design, development, and implementation of culinary, restaurant, and bar concepts for business operations. • Collaborate with the Brand, Discipline, and owners’ leadership to innovate and elevate guest F&B experiences. • Review and approve design and renovation plans with key executives, ensuring design integrity and operational efficiency align with Marriott’s strategy and owners' goals. • Manage multiple projects, balancing competing priorities across disciplines, brands, continents and the business owners. • Mentor and guide culinary and F&B development teams, fostering professional growth. • Serve as a subject matter expert for culinary standards and operational best practices, including Forbes F&B requirements. • Drive sustainability initiatives and support culinary training programs globally. • Represent Marriott at industry events, boards, and meetings, facilitating knowledge sharing and partnerships. • Conduct market research and competitive analysis to identify trends and opportunities. • Utilize design thinking to champion customer-centric innovation and improve guest engagement initiatives. Candidate Profile Required Experience • Bachelor’s degree in Business Administration, Hotel & Restaurant Management, Culinary Science, or related field. • Minimum 8 years of leadership experience in both luxury culinary and restaurant/bar operations, preferably with multi-unit, corporate, or cruise/hotel/rail experience. • Excellent project management and change leadership capabilities. • Deep understanding of luxury guest expectations, demonstrated in both HOH and FOH Culinary Leadership • Support culinary operations, training, and sustainability initiatives globally. • Facilitate collaboration across departments and manage timelines and budgets for culinary projects. • Facilitate collaboration efforts in menu innovation, kitchen design, and culinary product development. Design & Development • Facilitate collaboration and support multi-disciplinary teams to develop customer-centric, profitable culinary and F&B solutions. • Translate strategic requirements into engaging products and services that enhance brand loyalty. • Develop visual models, prototypes, and storyboards to communicate concepts. • Ensure project milestones, budgets, and quality standards are consistently met. • Promote innovation by integrating guest feedback, operational constraints, and trend insights. Cross-Functional Collaboration • Provide clear communication and project updates to executive leadership and stakeholders. • Build strong relationships across the business owners, Brand, Discipline, and Continental teams to align goals and resources. • Drive a culture of creativity, continuous learning, and innovation within the team and broader organization. Preferred Skills & Qualifications • Deep expertise in luxury culinary and F&B operations with a passion for superior product quality and innovative flavor profiles. • Experience in Forbes Five Star environments and familiarity with FTG/LQA standards • Proven success leading projects and initiatives in matrix organizations. • Strong communication and interpersonal skills; ability to influence at executive levels. • Experience designing and delivering creative culinary concepts from ideation to implementation. • Ability to read blueprints and floor plans; passion for design trends and operational challenges. • Strong business acumen and financial management skills, including budgeting and cost analysis. • Demonstrated ability to foster cross-functional collaboration and work effectively under pressure. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates.  We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. All positions offer a 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts. Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others. Click here to learn more. Full-time positions also offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, paid parental leave and educational assistance. Washington Applicants Only: Employees will accrue paid sick leave, 0.077 PTO balance for every hour worked and be eligible to receive a minimum of 9 holidays annually. Marriott HQ is committed to a hybrid work environment that enables associates to Be connected. Headquarters-based positions are considered hybrid, for candidates within a commuting distance to Bethesda, MD; candidates outside of commuting distance to Bethesda, MD will be considered for Remote positions. Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.

Support brand integration, optimize hotel operations, and drive performance across the Midscale portfolio. | Experience in hospitality, operations, and guest experience leadership, with strong analytical, strategic, and stakeholder management skills. | This is a temporary position. Job Summary The FLEX Director, StudioRes will support the integration of the brand within the broader Midscale collection, collaborating with cross-functional teams to enhance Marriott’s offerings. This role will provide actionable insights and strategic recommendations that drive operational excellence and commercial success across the portfolio, balanced with technical and business expertise in achieving optimum performance. The role will leverage deep industry knowledge to inform strategic and operational decisions across property management, guest experience, and commercial and brand marketing. Drawing from a strong background in the sector, this resource will share best practices and innovative approaches to elevate performance and drive differentiation. CANDIDATE PROFILE Education and Experience Required • Experience in Midscale hospitality segment. • Broad Lodging Industry experience to include development, operations, and franchising. Demonstrated experience in hospitality, operations, and guest experience leadership. • Proven track record of implementing operations initiatives and programs with sustained performance and leading complex operations with positive performance in balanced scorecard results. • Knowledge of owner relations and financial responsibilities to owners • Strong analytical and strategic thinking skills, with the ability to translate insights into actionable recommendations. • Track record of putting in place strong systems and processes to effectively implement and execute multiple programs. • Some travel required • Excellent communication and collaboration skills, with the ability to influence and engage diverse stakeholders. Preferred • Executive Committee experience preferred. Multiple Department Head experience. • Experience developing and implementing new concepts. • Bachelor’s degree in hospitality, Business management or 10 years of relevant industry experience CORE WORK ACTIVITIES • Partners closely with cross-functional teams—including Operations & Training, Revenue Management, Lodging Product, Franchisees, and Franchise Management Companies—to align on strategic initiatives, share best practices, and drive adoption across the Midscale portfolio. • Provide valuable feedback to Marriott International on high impact focus areas for the franchise community and champion performance optimization through innovative approaches and proven methods. • Influences internal and external stakeholders to ensure seamless brand integration and long-term success. • Stay current and benchmarks for relevant competitive intelligence on industry, competitor, and economic trends to identify business opportunities or risks. • Develop appropriate metrics to identify and provide actionable recommendations for brand operations, and commercial strategy in alignment with brand standards and deliver on high-quality, guest expectations. • Act as the subject matter expert on midscale hotel operations, leveraging deep knowledge of industry standards and best practices to inform brand strategy, property launches, and ongoing performance optimization; guide teams in delivering exceptional guest experiences and operational efficiency. • Uncovers areas where Marriott Topline tools and resources are underutilized by franchise management companies or where adjustment may be needed, potentially leading to missed revenue opportunity; navigates Marriott’s internal organization to pair need with solution. • Influences alignment on revenue maximization strategies, influences decisiveness with revenue management decision makers in management companies. Makes and implements recommendations for increasing effectiveness and change of strategies. • Approaches portfolio/account reviews and interactions with franchise revenue management leaders as an opportunity to impart critical thinking acumen; shares best practices for maximizing revenue. • Evaluate brand performance during ramp-up by analyzing key metrics such as occupancy, ADR, RevPAR, and guest satisfaction; identify trends and root causes of underperformance to inform corrective actions and unique factors relevant to the portfolio. • Partner with cross-functional teams—including commercial, lodging product, development, and OFS—to develop and refine playbooks, toolkits, and training materials tailored to the midscale segment; foster a culture of continuous improvement and innovation. • Share lessons learned and best practices from prior midscale roles to inform brand strategy and optimize property launches; champion the adoption of proven methods and innovative approaches across the StudioRes portfolio. • Perform other duties as business demands. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates.  We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. All locations offer 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts. Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others. Click here to learn more. Full-time positions also offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, and paid parental leave. Washington Applicants Only: Employees will accrue paid sick leave, 0.0384 PTO balance for every hour worked and be eligible to receive minimum of 9 holidays annually. Marriott HQ is committed to a hybrid work environment that enables associates to Be connected. Headquarters-based positions are considered hybrid, for candidates within a commuting distance to Bethesda, MD; candidates outside of commuting distance to Bethesda, MD will be considered for Remote positions. Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.

Developing and managing a sales pipeline, qualifying prospects, creating proposals, and closing deals with a focus on revenue growth. | Requires 4+ years in B2B sales or consulting, experience with Fortune 500 clients, and strong pipeline management skills. | This is temporary role. Support dates are 2/1 through 5/31. The Ritz-Carlton Leadership Center is a for profit, external facing, corporate advisory and management consulting organization that specializes in innovating the customer experience for clients worldwide through organizational culture transformation, leadership development, and service culture development. The Account Manager is responsible for driving revenue growth by developing deep and lasting relationships with our clients, and proactively developing, shaping, and closing new and repeat business. This position develops demand for our short-term training programs and long-term consulting services and leads the client through the sales cycle from prospect to contract closure. This key member of the team will be focused on proactively generating demand, field/outbound selling, qualifying each opportunity, ensuring alignment between the client and our services offerings, and participating in virtual client meetings to close the opportunity. The candidate must have a strong track record of performance and experience with territory, industry, and business planning that demonstrates a thoughtful and data driven approach to quota attainment, market trends, and buying behaviors. The Account Manager will have experience in either consulting, services, customer/employee experience program sales, SaaS, or solution/consultative based sales roles to be able to develop account plans, strategy, and pursuit plans that generate wins with the assigned accounts, industries, and geography. Additionally, this role will require strong transactional selling that can support monthly revenue attainment in tandem to developing and winning consulting and advisory work. • * This position is located in Any US-based location/remote and it will require around 25% travel. Additional responsibilities include: 1. Developing and maintaining a robust pipeline through a consultative sales approach to support the revenue goals of the center. Pipeline management will be performed using standard service and consulting pipeline best practices. 2. Qualifying and understanding buyer criteria to ensure maximum resource alignment & low risk engagements. 3. Creating value propositions & proposals at the board room level, understanding Fortune 500 client buying criteria, and shaping the deal to maximize profit and success criteria. • Identify, qualify, and lead the sales cycle to close with strong contract, negotiation, and client management skills to ensure opportunities close 5. Developing on-going business strategies with appropriate accounts, stakeholder management plans, and skillful opportunity management. 6. This role will also be responsible for precision in pipeline management, meticulous account planning, and aggressive field sales. prospecting. The ideal candidate will have experience developing and delivering sales presentations in the C-suite and Boardroom, translating client challenges into solutions that can be addressed with current offerings, and building business cases for project approval. EXPECTED CONTRIBUTIONS Achieving Sales Metrics, Exceeding Client Expectations, & Operational Excellence · Proven ability to precisely manage and forecast a complex sales process. Ability to assess organizational, leadership, and training needs and develop solutions/programs to address clients needs while driving revenue. · Provides proactive demand generation, opportunity development, and closure of services engagements. · Develops Account Plans, Pursuit Plans, and Stakeholder Management Plans for all accounts based on services industry best practices. maintains a full calendar of client meeting that drive business. · Demonstrates strong time management, executive presence, and self-starter/entrepreneurial approach. · Provides precise pipeline management, maintains impeccable account data, and sales reporting using knowledge of services industry best practices. · Develops value propositions, authors sales presentations, and delivers world-class sales presentations to clients by expertly articulating ROI on a service-based product to demonstrate maximum value to the client. · Coordinates Delivery Services resources to ensure correct and accurate scoping of business & effective pre-sales utilization. · Researches and analyzes account information and relevant data to identify new business opportunities in existing accounts, and continually upsells into all accounts. Maintaining Business Goals · Achieve and exceed goals including performance goals, revenue goals, and closure rate. · Develop specific goals and plans to prioritize, organize, and accomplish assigned responsibilities. · Submit regular business reviews that highlight success, opportunities, and needs of the business. · Maintains tight control over expenses to minimize expenditures that do not result in closed contracts. Demonstrating and Applying Business/Discipline Knowledge · Demonstrate deep knowledge of services industry and client industry-relevant issues, systems, and processes. · Use standard software applications such as Salesforce.com, Selling Methodologies, and Prospect Selling Approaches. · Conduct basic financial analysis and exhibit understanding of revenue management. · Articulate knowledge of Ritz-Carlton Services Offerings and understand how to position and grow account revenue through these offerings. · Use relevant internal and external data (e.g., account production, competitor information, industry trends) to formulate recommendations and influence business strategies that drive greater market penetration. Contributing to Teams · Utilize interpersonal and communication skills to lead, influence, and encourage others; advocate sound business decision-making; demonstrate honesty/integrity; lead by example. · Motivate and provide a work environment where associates are partnering effectively to deliver sales goals and customer commitments. · Work effectively in a virtual team-based environment. Additional Responsibilities · Manage time efficiently and demonstrate effective organizational skills. · Present ideas, expectations, and information in a concise, well-organized way. CANDIDATE PROFILE – EDUCATION & EXPERIENCE Required Experience: · Bachelor’s Degree; 4+ years experience in B2B sales or consulting services sales or training services sales. · B2B and Fortune 500 sales experience within service-based industries such as Consulting (customer/employee experience), Advisory or Technology, SaaS, or solution/consultative based sales roles. · Demonstrated experience working in a fast-paced account model selling environment. · Demonstrated ability to consistently achieve revenue commitments at the monthly and quarterly level with strong business acumen. Preferred: · Team-based selling experience. · Pipeline Management and Account Management experience; Formalized sales training experiences & certifications. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates.  We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. All locations offer 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts. Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others. Click here to learn more. Full-time positions also offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, and paid parental leave. Washington Applicants Only: Employees will accrue paid sick leave, 0.0384 PTO balance for every hour worked and be eligible to receive minimum of 9 holidays annually. Marriott HQ is committed to a hybrid work environment that enables associates to Be connected. Headquarters-based positions are considered hybrid, for candidates within a commuting distance to Bethesda, MD; candidates outside of commuting distance to Bethesda, MD will be considered for Remote positions. Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.

Assist in managing all operations in the rooms area departments, ensuring guest satisfaction and departmental profitability. | Requires experience in guest services or hospitality management, with a focus on team leadership and operational oversight. | JOB SUMMARY Assists in managing the execution of all operations in the rooms area departments (e.g.,Front Office, Engineering/Maintenance, Housekeeping) and managing staff. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Monitors compliance with standards and procedures. Leads specific team while assisting with meeting or exceeding property goals. CANDIDATE PROFILE Education and Experience • High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area. OR • 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area. CORE WORK ACTIVITIES Leading Room Operations Team • Verifies that goals are being translated to the team as they relate to guest tracking and productivity. • Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service. • Understands employee and guest satisfaction results and developing game plans to attack need areas and expand on the strengths. • Verifies that the team has the capabilities to meet expectations. • Leads by example demonstrating self-confidence, energy and enthusiasm. • Assists employees in understanding guests’ ever-changing needs and expectations, and exceeding them. Managing Property Rooms Operations Function(s) • Assists in managing the execution of all operations in the rooms area departments (e.g., Front Office, Engineering/Maintenance, Housekeeping). • Follows property specific second effort and recovery plan. • Publishes all guest satisfaction results in a timely fashion including all guest satisfaction forms, comment cards and guest letters. • Takes proactive approaches when dealing with employee concerns. • Extends professionalism and courtesy to employees at all times. • Communicates/updates all goals and results with employees. • Meets semiannually with staff on a one-to-one basis. • Assists/teaches the team scheduling against guest and hours/occupied room goals. • Performs hourly job functions as needed. • Performs other duties, as assigned, to meet business needs. Managing and Monitoring Activities that Affect the Guest Experience • Understands the brand's service culture. • Provides excellent customer service by being readily available/approachable for all guests. • Strives to continually improve guest and employee satisfaction. • Takes proactive approaches when dealing with guest concerns. • Extends professionalism and courtesy to guests at all times. • Responds timely to customer service department request. • Verifies that all team members meet or exceed all hospitality requirements. Managing Profitability • Assists in performing required annual Quality audit with General Manager (GM) & Regional Director (RD). • Verifies that a viable key control program is in place. • Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement. • Strives to maximize the financial performance of the department. Conducting Human Resources Activities • Interviews and assists in making hiring decisions. • Receives hiring recommendations from team supervisors. • Verifies that orientations for new team members are thorough and completed in a timely fashion. • Solicits employee feedback, utilizes an “open door” policy, and reviews employee satisfaction results to identify and address employee problems or concerns. • Verifies property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process, where applicable. • Celebrates successes and publicly recognizes the contributions of team members. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.

Developing and executing integrated marketing strategies to elevate Marriott Media's brand presence and industry engagement. | Extensive experience in hospitality, media, or marketing with proven leadership in multi-channel campaigns, brand building, and stakeholder engagement. | JOB SUMMARY As the Sr. Director, Marketing, MARRIOTT MEDIA you will be responsible for driving integrated marketing, brand awareness, industry engagement, as well as the creative and communications strategy for Marriott’s rapidly growing media network. You will oversee marketing campaigns and support public relations efforts to position MARRIOTT MEDIA as the leading commerce media network in the hospitality space, and a leading commerce media network in the industry broadly. You will also have topline responsibility for safeguarding how Marriott brands are protected in conjunction with a curated partner media strategy. This role will report directly into the Vice President, Sales & Marketing for the MARRIOTT MEDIA business. You will lead a team of in-house and outsourced creative and marketing resources, ensuring seamless collaboration and execution of strategic initiatives. You will partner closely with the Marriott Global PR team and manage external PR agencies to raise awareness of key MARRIOTT MEDIA initiatives, partnerships and achievements through press releases and media coverage. You will also partner with Marriott’s in-house creative agency, Riott House, on bringing the creative vision for the media network to life as well as directly engage in how advertising partners’ brands are brought to life within MARRIOTT MEDIA’s channels. You will partner extensively with the VP of Sales for the media network in developing our B2B branding, sales pitches and identity. You will also maintain ownership of our media network branding guidelines and style guide. This role requires a seasoned marketing leader with a strong track record of developing compelling narratives, building relationships with industry stakeholders, and creating integrated marketing strategies that enhance visibility and engagement. You will represent MARRIOTT MEDIA at industry events, oversee content and thought leadership programs, and collaborate with internal teams and MARRIOTT MEDIA leadership to ensure alignment with overall business objectives. The ideal candidate is a proactive and strategic communicator with a strong background in hospitality, media, or luxury marketing. They should be adept at managing multi-channel marketing initiatives and building brand presence in a competitive landscape. Strong brand marketing experience is preferred, and creative ideation and realization experience is also preferred. CANDIDATE PROFILE Education and Experience Required • Bachelor’s degree in Marketing, Communications, Public Relations, or a related field. • Ten or more years of experience in hospitality, travel, media, advertising technology, marketing, public relations, brand communications, or related field. • Proven track record of developing and executing high-impact, multi-channel marketing strategies. • Proven ability to build brands, lead teams, and create culturally resonant marketing programs. • Deep knowledge of digital marketing strategies. Education and Experience Preferred • Master's degree in Marketing, Communications, Public Relations, or a related field. • Experience working with or within media networks and advertising platforms. • Demonstrated expertise in storytelling and content development including creative ideation and development. • Experience representing brands at industry events and conferences. • Excellent communication, presentation, and cross-functional leadership skills. CORE WORK ACTIVITIES Primary Activities • Develop and execute on MARRIOTT MEDIA’s integrated marketing strategy to elevate brand positioning, increase awareness, and drive industry engagement. • Define MARRIOTT MEDIA’s external positioning, messaging, and value proposition in collaboration with key internal stakeholders. • Cultivate visibility opportunities for MARRIOTT MEDIA leadership, including speaking engagements and byline articles. • Oversee and manage a team of Marketing and Creative Associates and Experiential Activations Associates, as well as external agency partners. • Develop and execute multi-channel marketing campaigns across digital, social, experiential, and content channels. • Partner with Marriott Global PR team and external PR agencies to raise awareness of key MARRIOTT MEDIA initiatives, partnerships and achievements. • Represent MARRIOTT MEDIA at industry conferences, trade shows, events, and other media opportunities. • Lead event marketing and experiential activations, ensuring memorable, on-brand experiences that support MARRIOTT MEDIA’s business objectives. • Monitor and analyze marketing metrics, applying data-driven insights to refine messaging, optimize across channels, and drive ROI. • Collaborate with cross-discipline teams to enable cohesive and effective global MARRIOTT MEDIA marketing initiatives. Managing Responsibilities with Stakeholders • Develop and maintain effective relationships with both internal and external stakeholders across the organization. Foster a positive climate to build effective teams that are committed to organizational goals and initiatives. • Update stakeholders on key initiative wins and opportunities, respond to concerns, and solicit feedback. Engage leadership to develop and execute action plans to address gaps. Managing Profitability • Work with teams to develop an operational strategy that is aligned with the brand’s business strategy and leads its execution. • Review and audit expenses. • Review reports and financial statements to determine performance against budget • Monitor performance against revenue goals Managing and Conducting Human Resources Activities • Interview and hire employees. • Promote fair and equitable treatment of employees. • Facilitate regular, ongoing communication in department (e.g., staff meetings). • Foster employee commitment to providing excellent service, participate in daily stand-up meetings and model desired service behaviors in all interactions with customer and employees. • Incorporate customer satisfaction as a component of staff/operations meetings with an emphasis on generating innovative ways to continually improve results. • Set goals and expectations for direct reports using the performance review process and holds staff accountable for performance goals. • Solicit employee feedback. • Utilize an “open door policy” and reviews employee satisfaction results to identify and address employee problems or concerns. • Promote adherence to policies consistently, follows disciplinary procedures and documents items according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process. • Conduct annual performance appraisal with direct reports according to Standard Operating Procedures. • Champion change to ensure brand and regional business initiatives are implemented and communicate follow-up actions to team as necessary. • Identify talents of direct reports and their teams and assist with their growth and development plans. The salary range for this position is $147,000 to $215,400 annually. Marriott offers a bonus program, comprehensive health care benefits, 401(k) plan with up to 5% company match, employee stock purchase plan at 15% discount, accrued paid time off (including sick leave where applicable), life insurance, group disability insurance, travel discounts, adoption assistance, paid parental leave, health savings account (except for positions based out of or performed in Hawaii), flexible spending accounts, tuition assistance, pre-tax commuter benefits, other life and work wellness benefits, and may include other incentives such as stock awards and deferred compensation plans. Benefits and incentive compensation may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions. The compensation and benefits information is provided as of the date of this posting. Marriott reserves the right to modify compensation and benefits at any time, with or without notice, subject to applicable law. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates.  We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.