Marriott International

Supervise daily food and beverage operations ensuring compliance with standards, manage staffing and budgets, and deliver exceptional customer service. | High school diploma or equivalent with 4 years of food and beverage or related management experience, or a 2-year degree with 2 years experience, plus skills in managing operations, staff, budgets, and customer service. | Additional Information Job Number 25195849 Job Category Food and Beverage & Culinary Location The Ritz-Carlton Dallas Las Colinas, 4150 North MacArthur Boulevard, Irving, Texas, United States, 75038VIEW ON MAP Schedule Full Time Located Remotely? N Position Type Management Pay Range: $66,000 - $86,000 annually Bonus Eligible: Y Job Summary Supervises daily Food and Beverage (F&B) shift operation and monitors compliance with all F&B policies, standards, and procedures. Manages day-to-day operations verifying that the quality, standards and meeting the expectations of the customers on a daily basis. Maintains the operating budget, and verifies that standards and legal obligations are followed. Develops specific goals and plans to prioritize, organize, and accomplish work.. CANDIDATE PROFILE Education And Experience • High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area. OR • 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area. CORE WORK ACTIVITIES Managing Day-to-Day Operations • Assists in the ordering of Food and Beverage (F&B) supplies, cleaning supplies and uniforms. • Supervises daily F&B shift operation and monitors compliance with all F&B policies, standards and procedures. • Supports and supervises an effective monthly self inspection program. • Operates all department equipment as necessary and reports malfunction. • Supervises staffing levels to verify that guest service, operational needs, and financial objective are met. • Encourages and builds mutual trust, respect, and cooperation among team members. • Understands employee positions well enough to perform duties in employees' absence. • Develops specific goals and plans to prioritize, organize, and accomplish work. • Monitors and maintains the productivity level of employees. • Verifies that all team members/supervisors understand the brand specific philosophy. • Maintains the operating budget, and verifies that standards and legal obligations are followed. • Assists supervisors in understanding team members ever changing needs and expectations, and how to exceed them. • Celebrates and fosters decisions that result in successes as well as failures. • Communicates areas that need attention to staff and follows up to verify understanding. • Coordinates cleaning program in all F&B areas (e.g., General clean), identifying trends and making recommendation for improvements. • Establishes and maintains open, collaborative relationships with employees. • Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork and passion for providing service. • Follows property specific second effort and recovery plan. • Stays readily available/ approachable for all team members. • Demonstrates knowledge of the brand specific service culture. Providing Exceptional Customer Service • Provides services that are above and beyond for customer satisfaction and retention. • Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. • Serves as a role model to demonstrate appropriate behaviors. • Manages day-to-day operations, monitors quality, and standards and meets the expectations of the customers on a daily basis. • Takes proactive approaches when dealing with guest concerns. • Sets a positive example for guest relations. • Stays readily available/ approachable for all guests. • Reviews comment cards and guest satisfaction result with employees. • Responds in a timely manner to customer service department request. Additional Responsibilities • Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person. • Provides guidance and direction to subordinates, including setting performance standards and monitoring performance. • Analyzes information and evaluates results to choose the best solution and solve problems. • Performs hourly job function if necessary. • Extends professionalism and courtesy to team members at all times. • Comprehends budgets, operating statements and payroll progress report. • Performs other duties, as assigned, to meet business needs. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with. In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Overseeing hotel operations, managing staff, and ensuring guest satisfaction. | Minimum 2 years hotel management experience, strong leadership skills, financial acumen, and familiarity with hotel systems. | At SpringHill Suites by Marriott, we’re committed to making travel an elevated experience. We’re currently looking for a results-oriented General Manager to join our team at the Troy/North Dayton location and help us maintain our tradition of outstanding guest experiences. The brand-new SpringHill Suites Troy opened in Spring 2025. As General Manager, you’ll oversee and support a team of 15, spanning front desk, housekeeping, and maintenance operations. This is a great opportunity to lead an established, dedicated team and drive increased sales and performance for the property. We offer a competitive package of benefits and compensation, including Health, Dental, Vision, and a rewarding bonus structure. Upon opening the hotel, as a General Manager you will: • Oversee all aspects of operations by exercising demonstrated knowledge and experience in all phases of hotel management, including sales and marketing, human resources, food and beverage, budget and forecast management, rooms, housekeeping and maintenance. • Provide the vision, leadership and strategy to inspire your associates to deliver exceptional service and drive financial success. You have a strong hotel management background and an obvious passion for the hospitality industry. Your passion for service is contagious and you are a natural coach that loves to build effective teams and inspires individuals to do their best. • Enable innovation and drive results. You execute successful sales and marketing campaigns, understand dynamic revenue management and can drive profit to the bottom line through strong financial controls. • Build a rapport with ownership. You partner closely with your owner and work to understand their priorities and exceed their expectations. Commitment to Task: • Demonstrates dependability and shows a sense of urgency about getting results; willing to commit the hours it takes to get the job completed; takes responsibility for actions and achieves results; overcomes obstacles. Communication Skills: • Presents ideas, concepts, and information effectively and clearly through the spoken word; actively listens; communicates comfortably with various audiences; responds effectively to questions. • You must be able to deal with difficult situations and people, while exhibiting a consistent level of professionalism. You will regularly use a computer and different software. Flexibility: • Adapts and changes the course of action when appropriate; effectively transitions from task to task; deals well with unresolved situations, frequent change, delays, or unexpected events; maintains objectives amidst shifting priorities. Initiative: • Takes action proactively; addresses issues or opportunities without supervision; focuses on desired results and accomplishments; demonstrates clear purpose, enthusiasm, and a "can-do" attitude. Managing Execution: • Manages multiple projects and effectively prioritizes tasks, responsibilities, and goals; uses goals to guide actions and creates detailed action plans; organizes and schedules people and tasks; utilizes resources effectively to meet goals. Teamwork: • Works cooperatively with others to accomplish business goals and objectives; asks others for their ideas and opinions; supports team's decisions; contributes to the team's efforts. Qualifications: • Minimum of 2 years Hotel Management Experience (Marriott experience preferred, but not required). • Experience with Fosse Property Management System Experience preferred. • Proven record of independent, self-motivated work habits. • Ensuring customer satisfaction. • Execute reporting in a timely and accurate manner. • Ability to focus on the big picture as well as individual results. • Possess the ability to maximize hotel revenue through defined market segmentation. • History of superior controls and financial performance. • Excellent relationship-building skills. • Ability to develop an understanding of concepts, practices and pre-established guidelines and procedures. • Maintain active and visible position in the local community and industry. Job Type: Full-time Pay: $65,000.00 - $75,000.00 per year Benefits: • Dental insurance • Employee discount • Health insurance • Paid time off • Paid training • Vision insurance Work Location: In person

Assist in managing hotel room operations, improve guest and employee satisfaction, and support financial performance. | High school diploma or GED with 4 years of experience in guest services or related area, or a 2-year degree with 2 years of experience. | Job Description JOB SUMMARY Assists in managing the execution of all operations in the rooms area departments (e.g.,Front Office, Engineering/Maintenance, Housekeeping) and managing staff. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Monitors compliance with standards and procedures. Leads specific team while assisting with meeting or exceeding property goals. CANDIDATE PROFILE Education and Experience • High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area. OR • 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area. CORE WORK ACTIVITIES Leading Room Operations Team • Verifies that goals are being translated to the team as they relate to guest tracking and productivity. • Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service. • Understands employee and guest satisfaction results and developing game plans to attack need areas and expand on the strengths. • Verifies that the team has the capabilities to meet expectations. • Leads by example demonstrating self-confidence, energy and enthusiasm. • Assists employees in understanding guests' ever-changing needs and expectations, and exceeding them. Managing Property Rooms Operations Function(s) • Assists in managing the execution of all operations in the rooms area departments (e.g., Front Office, Engineering/Maintenance, Housekeeping). • Follows property specific second effort and recovery plan. • Publishes all guest satisfaction results in a timely fashion including all guest satisfaction forms, comment cards and guest letters. • Takes proactive approaches when dealing with employee concerns. • Extends professionalism and courtesy to employees at all times. • Communicates/updates all goals and results with employees. • Meets semiannually with staff on a one-to-one basis. • Assists/teaches the team scheduling against guest and hours/occupied room goals. • Performs hourly job functions as needed. • Performs other duties, as assigned, to meet business needs. Managing and Monitoring Activities that Affect the Guest Experience • Understands the brand's service culture. • Provides excellent customer service by being readily available/approachable for all guests. • Strives to continually improve guest and employee satisfaction. • Takes proactive approaches when dealing with guest concerns. • Extends professionalism and courtesy to guests at all times. • Responds timely to customer service department request. • Verifies that all team members meet or exceed all hospitality requirements. Managing Profitability • Assists in performing required annual Quality audit with General Manager (GM) & Regional Director (RD). • Verifies that a viable key control program is in place. • Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement. • Strives to maximize the financial performance of the department. Conducting Human Resources Activities • Interviews and assists in making hiring decisions. • Receives hiring recommendations from team supervisors. • Verifies that orientations for new team members are thorough and completed in a timely fashion. • Solicits employee feedback, utilizes an "open door" policy, and reviews employee satisfaction results to identify and address employee problems or concerns. • Verifies property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process, where applicable. • Celebrates successes and publicly recognizes the contributions of team members. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. About the Team Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Manage and lead banquet and event service operations, ensuring event setups meet standards, staff are scheduled and trained, and guest satisfaction is maintained. | High school diploma or 2-year degree with 2+ years hospitality experience or 3+ years in two hospitality areas, with skills in shift management, scheduling, and hospitality operations. | Additional Information Job Number 25193552 Job Category Event Management Location JW Marriott San Antonio Hill Country Resort & Spa, 23808 Resort Parkway, San Antonio, Texas, United States, 78261VIEW ON MAP Schedule Full Time Located Remotely? N Position Type Management Pay Range: $26.44 - $39.90 per hour Bonus Eligible: Y Job Summary Communicates service needs to chefs and stewards throughout functions. Totals charges for group functions, and prepares and presents checks to group contacts for payment. Verifies banquet rooms, restaurants, and coffee breaks are ready for service. Verifies proper centerpieces are displayed on every table. Inspects the cleanliness and presentation of all china, glass, and silver prior to use. Checks in with guests to verify satisfaction. Sets tables according to type of event and service standards. Communicates additional meal requirements, allergies, dietary needs, and special requests to the kitchen. Maintains cleanliness of work areas throughout the day. Supports compliance with brand standards and legal obligations. Supports and leads shift teams to provide consistent, high quality service. Coordinates and leads daily stand-up meetings, pre-shift meetings and pre and post-meal briefings. Communicates performance expectations and trains staff in processes. Assists more senior managers in completion of financial and administrative duties. Strives to continually improve guest/event and employee satisfaction and maximize financial performance. CANDIDATE PROFILE Education and Experience • High school diploma or GED or 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in food and beverage, culinary, guest services, front desk, housekeeping, or related professional area. OR • If no standard educational background, at least 3 years of experience in two of the following areas of hospitality to include food and beverage, culinary, guest services, front desk, housekeeping, or related professional area. Preferred • Experience running a shift, scheduling, Performance Manage PAF's, Problem Solving, Running Day-to-Day Operation, Hospitality Skills. CORE WORK ACTIVITIES Management of Event Operations associated with Banquets, Event Services • Verifies meeting and event rooms/space are set according to event documentation (Banquet Event Orders, resumes, etc.) and customer requirements. • Leads shifts and actively participates in the servicing of events. • Adheres to and reinforces all standards, policies, and procedures (Core Deliverables, SOPs, LSOPs, etc.). • Assists in maintaining the inventory of function room amenities (e.g., pads, pens, candy, water service) and other controllable supplies. • Attends and participates in all pertinent meetings (e.g., Daily Stand Up, BEO, Staff, Forecast, Department and Intradepartmental). • Attends pre-event/pre-convention meetings as needed to understand group needs. • Communicates critical information to the Banquet, Event Services and Event Technology teams. • Conducts room function inspections prior to each event to ensure the room is set according to specifications. • Delegates tasks to ensure room sets are "on time" and meet Event Management Standards. • Verifies employee awareness of the event phase portion of the Event Satisfaction Survey and Guest Satisfaction Scores. • Maintains attendance log for Banquet, Event Service and Event Technology employees. • Manages departmental inventories and assets including par levels and maintenance of equipment. • Orders supplies for the department (e.g., china, glass, silver, buffet equipment, and other service equipment needs). • Schedules Banquet and Event Service staff to forecast and service standards, while maximizing profits. • Utilizes banquet beverage tools to guide banquet beverage supervisor in controlling liquor costs, managing the banquet beverage perpetual inventory and requisitioning liquor. • Practices and executes brand specific meeting services program per Brand Standard (Redcoat Program, PlumPerfect Program, etc.) • Assists with the Event Technology/Audio Visual team when necessary in order to ensure customer satisfaction. • Works with Event Planning team to verify flawless delivery of events. Leading Teams in Day-to-Day Activities Holding Teams to High Work Standards while Modeling those Standards • Verifies knowledge and understanding of OSHA regulations are up to date. • Creates and nurtures a hotel environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service. • Participates in department meetings by communicating a clear and consistent message regarding the departmental goals to produce desired results. • Participates in the development and implementation of corrective action plans. Providing Exceptional Customer Service • Encourages employees to provide excellent customer service within guidelines. • Handles guest problems and complaints, seeking assistance from manager as necessary. • Interacts with guests to obtain feedback on product quality and service levels; effectively responding to and handles guest problems and complaints seeking assistance from manager as necessary. • Meets and greets guests. • Understands the impact Banquet, Event Service and Event Technology operations has on the overall success of an event and manages activities to maximize customer satisfaction. Assisting in Human Resource Activities • Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills. • Participates in the employee performance appraisal process, assisting with the completion of annual performance reviews. • Supports training when appropriate. • Assists as needed in the interviewing and hiring of employee team members with the appropriate skills. • Schedules employees to ensure shift coverage and meet business demands and productivity goals. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Manage and close local corporate and social catering sales opportunities, develop and implement sales strategies, and ensure quality service delivery to achieve revenue goals. | Requires high school diploma or 2-year degree with 2 years sales or related experience, preferably in catering sales, with strong customer service and sales skills. | Job Description JOB SUMMARY Handles social and local corporate catering opportunities that are above the parameters of the Group Sales teams within the Sales Office and come directly to the property (e.g., 150 covers and above). Contracts and closes local catering and social business and verifies that business is turned over properly and in a timely fashion for quality service delivery. Achieves catering revenue goals by actively up-selling each business opportunity to maximize revenue. Implements the brand's service strategy and applicable brand initiatives in all aspects of the sales process and drives customer loyalty by delivering service excellence throughout each customer experience. CANDIDATE PROFILE Education and Experience Required: • High school diploma or GED; 2 years experience in the sales and marketing, guest services, front desk, or related professional. OR • 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; no work experience required. Preferred: • Catering sales experience. CORE WORK ACTIVITIES Managing Sales Activities • Handles social and local corporate catering opportunities that are above the parameters of the Group Sales teams within the Sales Office and come directly to the property (e.g., 150 covers and above). • Manages the sales efforts for the property including local corporate and social catering. • Responds to incoming catering opportunities for the hotel. Identifies, qualifies and solicits new catering business to achieve personal and property revenue goals. • Solicits affiliate business associated with citywide events from approved affiliate list provided by Citywide Sales Executive. • Understands the overall market (e.g.,competitors' strengths and weaknesses, economic trends, supply and demand etc.) and knows how to sell against them. • Closes the best opportunities for the property based on market conditions and property needs. • Uses negotiating skills and creative selling abilities to close on business and negotiate contracts. • Works with the management team to create and implement a catering sales plan addressing revenue, customers and market. • Designs, develops and sells creative catered events. • Maximizes revenue by up-selling packages and creative food and beverage. • Manages catering sales revenue and operation budgets, and provides forecasting reports. • Develops menus that drive sales. • Assists with selling, implementation and follow-through of catering promotions. • Executes and supports Marriott's Customer Service Standards and property's Brand Standards. • Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence). • Participates in and practices daily service basics of the brand (e.g.,,Marriott Hotel and Resorts Spirit to Serve Daily Basics, Renaissance Hotels and Resorts Savvy Service Basics, Courtyard, SpringHill Suites, Fairfield Inn Basics of the Day, Residence Inn Daily Huddle, or TownePlace Suites Morning Meeting). • Verifies that the property implements a seamless turnover from sales to operations and back to sales while consistently delivering high level of service. • Monitors the effective resolution of guest issues that arise as a result of the sales process by creating mechanisms to channel issues to property leadership and/or other appropriate stakeholders. • Monitors successful performance by increasing revenues, controlling expenses and providing a return on investment for the owner and Marriott International. • Contracts and closes local catering and social business and confirms that business is turned over properly and in a timely fashion for quality service delivery. • Implements the brand's service strategy and applicable brand initiatives in all aspects of the sales process and drives customer loyalty by delivering service excellence throughout each customer experience. • Achieves catering revenue goals by actively up-selling each business opportunity to maximize revenue. Building Successful Relationships • Works collaboratively with off-property sales channels (e.g., Group Sales within the Sales Office, Area Sales, Enterprise Sales Team (EST)) to verify that sales efforts are coordinated, complementary and not duplicative. • Interacts effectively with sales, kitchen, vendors, competitors, local community, catering associations and other hotel departments in order to maintain guest satisfaction. • Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and monitoring their satisfaction before and during their program/event. • Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceeds their expectations, while building a relationship and loyalty to Marriott. • Gains understanding of the property's primary target customer and service expectations. Develops a close working relationship with operations to execute strategies at the property level. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. About the Team Why have less when you can have MORE - all under one roof? Rooted in our expertise and leadership in meetings and experiences, Gaylord Hotels intentionally deliver environments, services and programming that bring people together in an extraordinary way. The heart of our brand are STARs, who are creative, entrepreneurial and dedicated to providing thoughtful, big-hearted service to guests. At Gaylord, we provide STARs with opportunities well beyond that of a traditional hotel-offering you endless career opportunities, the extras, and MORE. In joining Gaylord, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Support and execute social and content marketing strategies for luxury brands, manage agency resources, and analyze campaign performance. | Minimum 6 years in digital marketing and social media, experience in luxury industries preferred, ability to manage multiple agencies, and strong understanding of social trends. | Job Description This is a temporary role. The Senior Manager, Luxury Social & Content Marketing will play a key role in executing the strategy, delivering key performance indicators, and executing social and content marketing initiatives for all our luxury brands. The role will be a core member of the Luxury Content Marketing team driving execution for social media marketing tactics to deliver against brand and content goals. In addition to other duties assigned, this role will work with the Brand, Portfolio and Loyalty Team to manage the execution of the comprehensive brand digital eco-system consisting of dedicated brand websites, brand social media channels, Marriott.com and other Marriott digital touch points. This role will need to be an innovator - supporting the brand's overarching strategies (i.e. engagement, awareness, etc.) on key platforms like Facebook, Twitter, Instagram, TikTok, YouTube, and more. This role will also collaborate on the execution of digital and social advertising in partnership with the Paid Social team - including social content publishing and paid amplification. This role will report to the Director Luxury Content Marketing and partner closely with key members of brand marketing teams, social agencies, public relations, digital product, external agencies, key hotel stakeholders, and the field/continental organizations. The role will work with agency teams directly as required. CANDIDATE PROFILE Education and Experience Required • High school diploma or GED and 6+ years' experience in social media, marketing, and/or content marketing, or related professional area OR 4-year degree from an accredited university in Marketing, Advertising, Business or related major • 6 or more years of digital marketing and social media marketing experience Education and Experience Preferred • 6+ years of digital marketing and social media marketing. • Experience within luxury lifestyle, luxury CPG or luxury experiences industries • Demonstrated ability to deliver results under difficult conditions, particularly when faced with complexity and ambiguity. • Experience managing and executing social strategies. • Experience managing multiple agencies/vendors. • Solid understanding of social marketing trends and industry best practices. • Demonstrated experience and success in a highly matrixed cross-functional organization. CORE WORK ACTIVITIES Support Brand social strategy and execution of holistic social, content and digital initiatives. • Support the strategy and prioritization, management, and execution of content marketing initiatives (social media, content marketing, occasionally content on brand websites) supporting assigned brands. • Work autonomously to support social/content strategy for assigned brand-level initiatives while also providing executional guidance for regional and hotel-level initiatives - if applicable. • Partner with other Social and Content Marketing leaders to ensure brand content calendar is calibrated with Loyalty efforts to maximize the collective reach and impact of the company's social marketing efforts • Track impact of social marketing efforts and continually improve performance. • Support strategy and workflow of paid social campaigns supporting the social and content brand strategy. • Manage agency / freelance resources and support strategic initiatives related to social strategy for assigned brands. • Support social media content creation, editorial calendar, and influencer programs implemented by agency or in house. • Support social brand ideation and execution. • Support brand website content uploads and optimizations. Social & Content Marketing execution for hotel industry awards and special projects • Lead our awards, marketing engine, and coordinate efforts across the continents and company • Send an alert to continent leads when we win awards to kick off the process and in collaboration with PR • Gather insights and update best practices as it relates to awards marketing • Coordinate the effort to drive voting for awards at the hotel and continent level • Work with Condé Nast and other partners, to promote our winnings and achieve reach and frequency in social • Develop the creative and media plans to take our winnings to market • Support on special projects like high-net-worth initiative • Support across all brands when extra capacity is needed • Create reports for the effectiveness of awards, marketing, and other special projects • Manage the budget for social media in coordination with our agency for awards, marketing and special projects Consult and partner with stakeholders to provide expertise. • Consult with brand marketing leads and internal Creative agency on branded content (video series, brand films, etc) initiatives and in some cases lead them. • Liaise with broader Content Team and collaborate on broader organizational social efforts, where relevant • Liaise with other internal social media teams to collaborate on best practices and customer care integration. • Monitor and report out on industry best practices and competitive/landscape trends. • Liaise with internal and external PR teams to ensure tight integration and holistic campaigns. • Partner with agencies to define KPIs for internal reports/audits/analysis of social marketing performance and assist in creation of compelling marketing and reporting presentations. • Keep digital marketing flowcharts/plans/budgets up to date utilizing tools/platforms provided. • Assist senior associates in achieving business results by: o Identifying opportunities to enhance process. o Provide training and guidance to field. o Participate in annual planning sessions. • Achieving results within scope of responsibility. Maintaining Goals • Submit reports in a timely manner, ensuring delivery deadlines are met. • Promote the accurate documentation of project progress • Provide input and assistance to other teams on content marketing projects Managing Work, Projects, and Policies • Manage and implement work and projects as assigned. • Generate and provide accurate and timely results in the form of reports, presentations, etc. • Analyze information and evaluate results to choose the best solution and solve problems. • Provide timely, accurate, and detailed status reports as requested. Demonstrating and Applying Discipline Knowledge • Provide technical expertise and support to persons inside and outside of the department. • Demonstrate knowledge of job-relevant issues, products, systems, and processes. • Demonstrate knowledge of function-specific procedures. • Keep up-to-date technically and applies new knowledge to job. • Use computers and computer systems (including hardware and software) to enter data and/ or process information. MANAGEMENT COMPETENCIES Leadership • Adaptability - Maintains performance level under pressure or when experiencing changes or challenges in the workplace. • Communication - Conveys information and ideas to others in a convincing and engaging manner through a variety of methods. • Problem Solving and Decision Making - Identifies and understands issues, problems, and opportunities; obtains and compares information from different sources to draw conclusions, develops and evaluates alternatives and solutions, solves problems, and chooses a course of action. • Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values. • Strategy Development - Develops business plans by exploring and systematically evaluating opportunities with the greatest potential for producing positive results; ensures successful preparation and execution of business plans through effective planning, organizing, and on-going evaluation processes. Managing Execution • Building and Contributing to Teams - Participates as a member of a team to move toward the completion of common goals while fostering cohesion and collaboration among team members. • Strategy Execution - Ensures successful execution across of business plans designed to maximize customer satisfaction, profitability, and market share through effective planning, organizing, and on-going evaluation processes. • Driving for Results - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required. • Planning and Organizing - Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements to accomplish goals and ensure work is completed. Building Relationships • Customer Relationships - Develops and sustains relationships based on an understanding of customer/stakeholder needs and actions consistent with the company's service standards. • Coworker Relationships - Interacts with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships. • Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential. Generating Talent and Organizational Capability • Organizational Capability - Evaluates and adapts the structure of assignments and work processes to best fit the needs and/or support the goals of an organizational unit. • Talent Management - Provides support and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives. Learning and Applying Professional Expertise • Applied Learning - Seeks and makes the most of learning opportunities to improve performance of self and/or others. • Business Acumen - Understands and utilizes business information to manage everyday operations and generate innovative solutions to approach business and administrative challenges. • Technical Acumen - Understands and utilizes professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges. o Demonstrated experience with developing, launching, managing website and mobile projects. o Demonstrated experience with Social Media marketing, monitoring, management, content and advertising. o Demonstrated experience with digital campaign analytics and reporting. o Solid understanding of digital marketing trends and industry best practices o Solid understanding of mobile platforms, devices and trends o Proven skill in working across multiple and distinct functional organizations (e.g., brand marketing, digital, international) in support of specific business priorities. o Comfortable working independently o Demonstrated experience and success in a highly matrixed cross functional organization. • Basic Competencies - Fundamental competencies required for accomplishing basic work activities. o Basic Computer Skills - Uses basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.). o Mathematical Reasoning - Adds, subtracts, multiplies, or divides quickly, correctly, and in a way that allows one to solve work-related issues. o Oral Comprehension - Listens to and understands information and ideas presented through spoken words and sentences. o Reading Comprehension - Understands written sentences and paragraphs in work related documents. o Writing - Communicates effectively in writing as appropriate for the needs of the audience. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. About Us All locations offer 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts. Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others. Click here to learn more. Full-time positions also offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, and paid parental leave. Washington Applicants Only: Employees will accrue paid sick leave, 0.0384 PTO balance for every hour worked and be eligible to receive minimum of 9 holidays annually. Marriott HQ is committed to a hybrid work environment that enables associates to Be connected. Headquarters-based positions are considered hybrid, for candidates within a commuting distance to Bethesda, MD; candidates outside of commuting distance to Bethesda, MD will be considered for Remote positions. About the Team Marriott International is the world's largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Deliver a memorable guest experience by assisting with check-in/out, addressing guest requests, and maintaining quality standards. | High school diploma or GED with no prior experience or certifications required. | Job Description POSITION SUMMARY Our jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Specialists take the initiative to deliver a wide range of services that guide guests through their entire stay. Their role goes beyond the traditional front desk to take ownership of the guest experience in the main areas of the hotel with a "guest first" mindset. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, delivering quality meals, or sharing the highlights of the local area, the Guest Experience Specialist makes transactions feel like part of the experience. No matter what position you are in, there are a few things that are critical to success - creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Specialists will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Specialists - to get it right for our guests and our business each and every time. PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: No related work experience. Supervisory Experience: No supervisory experience. License or Certification: None At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. Marriott International considers for employment qualified applicants with criminal histories consistent with applicable federal, state and local law. About the Team Residence Inn by Marriott helps guests thrive while on long stays so they can perform at their best. Spacious suites with full kitchens offer the comforts of the modern home, while associates provide service with a human touch to business and leisure travelers alike. Working at Residence Inn, you will build relationships grounded in teamwork and experience the legendary Residence Inn service culture which focuses on delivering against the unique needs of long stay guests. In joining Residence Inn, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Lead a global team managing complex contract negotiations, drive best-in-class legal and commercial terms, ensure compliance, and collaborate with cross-functional teams to support procurement strategies. | Requires 15+ years of contract management experience with deep legal and risk management knowledge, ability to manage dispersed teams, and experience with MSA/SOW contracts. | Additional Information Job Number 25147035 Job Category Procurement, Purchasing, and Quality Assurance Location Marriott International HQ, 7750 Wisconsin Avenue, Bethesda, Maryland, United States, 20814VIEW ON MAP Schedule Full Time Located Remotely? N Position Type Management Job Summary The Senior Director, Contract Management leads a team responsible for managing complex contracting needs for Marriott’s Global Procurement Department. This role will be responsible for leading a team to drive best-in-class legal and commercial terms for a high volume of complex transactions and projects, while developing and maintaining effective working relationships with senior executives, clients, and vendors. This individual is also responsible for managing the intake process, analysis of workflow, and deployment of resources for contracting events. The Senior Director drives adherence to and communication of Marriott policies and processes, leads responses to external and internal audits, serves as the primary point of escalation for contracting issues, delivers effective communications at all levels (including to executive leadership), and leads cross-functional teams on projects and contracting efforts. As a key member of the Global Procurement team, this leader will partner closely with corporate, continent, and discipline leaders to develop and execute procurement strategies, enhance supplier governance and drive responsible sourcing and financial sustainability. The ideal candidate will possess deep expertise in contract management, risk management and regulatory compliance. This leader must demonstrate exceptional leadership skills and have a proven track record of managing geographically dispersed teams in a highly matrixed environment. This role offers the opportunity to drive and execute category strategies and strategic sourcing and contribute to the success of Marriott’s 30+ brands across 10,000+ hotels in 138+ countries. The global team has a presence in 9 offices worldwide (Eschborn, London, Dubai, Cape Town, Shanghai, Singapore, Mumbai, Bethesda MD, Plantation FL) and over 60 clusters representing 200 associates. This role will maximize Marriott’s global purchasing power of $20B+ while supporting strategic supplier relationships. CANDIDATE PROFILE Required Education and Experience • BA/BS • 15 years of contract management experience • Deep technical knowledge of contracts, including contractual risk management (e.g., limits on liabilities, indemnities, insurance coverage), security clauses, and audit rights • Demonstrated ability to create strategy and implement change while managing a geographically dispersed team in a highly matrixed cross-discipline environment • Experience with MSA/SOW contracts Preferred • Juris Doctor or Masters in Business Administration. • Experience supporting multiple categories on both the vendor and purchaser side (e.g., foodservice distribution, small wares, beverage and technology) • Understanding and ability to stay up to date on changes driven by artificial intelligence • Proven ability to lead and develop a high-performing team. CORE WORK ACTIVITIES • Develops and leads teams through a high volume of complex contract negotiations, leveraging best practices while maintaining a thorough knowledge of all aspects of contracts. • Drives negotiating strategy to achieve best-in-class commercial and legal terms, optimize savings, and mitigate risks. • Accountable for assisting the team with contract interpretation, identification of risk, engagement of SMEs, internal escalations (when appropriate), and ensuring that contracts incorporate requisite legal and business terms. • Proactively drives collaboration and engagement with cross-functional teams including, Finance, Legal, Risk Management, and Business Discipline Partners. • Facilitates timely problem resolution of contractual issues to minimize the impact of service disruptions on the organization. • Drives commercial outcomes by proactively leveraging data and analytics to track and manage workflow. • Responsible for ensuring that executed contracts comply with both external laws/regulations and internal company standards and policies, including, those related to MIP-34. • Implement appropriate controls to ensure suppliers adhere to negotiated terms and provisions; create process to educate stakeholders on contractual levers aimed at reducing cost and minimizing risk. • Implement and create efficiencies in buying, contracting, approval, and execution processes that will enable the Contract Management team to provide expanded enterprise contracting coverage. • Monitor contract performance by supplier, including adherence to Service Levels and KPIs; negotiate and implement improvements to enhance performance. • Deploy an agile support model to procurement through the use of internal and third-party resourcing for contract management. • Attract, develop, train and retain the talent to support the strategic priorities for Contract Management. • Work collaboratively with cross-functional teams across the enterprise and within Global Procurement to achieve shared goals. The salary range for this position is $147,000 to $216,200 annually. Marriott offers a bonus program, comprehensive health care benefits, 401(k) plan with up to 5% company match, employee stock purchase plan at 15% discount, accrued paid time off (including sick leave where applicable), life insurance, group disability insurance, travel discounts, adoption assistance, paid parental leave, health savings account (except for positions based out of or performed in Hawaii), flexible spending accounts, tuition assistance, pre-tax commuter benefits, other life and work wellness benefits, and may include other incentives such as stock awards and deferred compensation plans. Benefits and incentive compensation may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions. The compensation and benefits information is provided as of the date of this posting. Marriott reserves the right to modify compensation and benefits at any time, with or without notice, subject to applicable law. Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Lead design and delivery of hotel and resort technology solutions ensuring security, scalability, and alignment with business goals while managing teams and vendor relationships. | 8+ years experience in hotel/resort technology ecosystems, technical solution design, project leadership, security compliance, and strong interpersonal and change management skills. | * Relocation Assistance Job Summary Based at the Marriott Vacations Worldwide (MVW) Corporate Office in Orlando, FL, the Resort Technology Delivery Senior Lead plays a critical role in the solution design and delivery of at least one hotel or resort technology applications, products and/or platform technologies y across all brands and/or business lines at all hotel and resort locations across the MVW Enterprise. Resort technology deployments are designed to enable and enhance Owner, guest, and customer experiences by translating product requirements into value delivery in support of achieving strategic Resort Operations business objectives and key results (OKRs). The role is responsible for creating business value by providing solution design and delivery of one or more hotel or resort technology products, platforms, or applications, e.g., PMS, POS, door locks, credit card processing, HSIA/Wi-Fi, guest room entertainment, activity/event booking, staff key management, PBX, emergency management systems, guest texting, and other similar resort technology applications. Oversees solution design and delivery of at least one technical product throughout the application, product, and/or platform life cycles by ensuring product features meet technical systems, security, data privacy, and architecture compliance standards and the implementation of governance, best practices, release management, and product performance optimization. Key Results • Resort Operations technical delivery team members are engaged, motivated, and operating effectively. • Resort Operations technology systems are highly resilient and secure. • Internal and external information security risks are identified, assessed, and mitigated in accordance with the company's risk threshold. Working Relationships • Pod Product Lead • Pod Resort Operations Business Product Owner • Pod members • Global Technology Stakeholders • Resort Operations Business Leaders Expected Contributions • Designs and delivers technology solutions to end users in Partnership with key stakeholders across the MVW Enterprise, e.g., Resort Operations business leaders, product leads, business product owners, change management, and communications representatives. , and other key stakeholders across the MVW enterprise to Actively participates and contributes to the Product and Platform Pods. • Design and deliver technology solutions to end users. • Builds and leads the execution of project plans to design and deliver hotel and resort technical application, product, and platform Partners with key stakeholders to build and lead the execution of project plans to design and deliver hotel and resort technical product and platform solutions. • Leads implementation of hotel and resort product application solutions, customizations, and integrations to meet business needs within established cost parameters. • Partners with technology infrastructure teams supporting resort systems including networks, servers, and databases. • Partners with security and data privacy teams to implement measures protecting guest data and ensuring system safety from cyber threats. • Introduces automation tools and standardizes production platforms to scalability as technical products expand. Ensures reliability and security of the enterprise systems adhering to best practices and compliance standards. • Partners with product lead and business product owner with the goal of identifying opportunities for delivery and implementation process improvements and technical product system enhancements. • Ensures reliability, scalability, and security of Resort Operations technical products adhering to best practices and compliance standards. Continuously improves delivery processes and workflows. • Partners with technical vendors to manage solution delivery and evaluate performance. • Drives change management initiatives to ensure smooth adoption of new systems and processes across the organization. • Stays abreast of new hotel and resort technical application features evaluating applicability to achieving business goals and leading adoption of relevant innovations within the operations ecosystem. • Drives change management initiatives to ensure smooth adoption of new systems and processes across the organization. • Explores new tools, techniques, and methodologies and assesses applicability to MVW Resort Operations. . • Continuously improves delivery processes and workflows. • Performs other related tasks as appropriate. • Actively participates and contributes to the Product and Platform Pods • Ensures reliability, scalability, and security of the enterprise systems adhering to best practices and compliance standards. • Manages vendor relationships, including selection, contract negotiation, and performance evaluation. • Performs other related tasks as appropriate. Candidate Profile Education • Bachelor of Science (BS) degree that is technology based in information technology, engineering, computer science, or statistical/math sciences preferred or equivalent work experience. • Master's degree, e.g., MBA or in Computer Science preferred. Certifications Preferred • Relevant certifications in IT management, project management, or hospitality industry standards. Experience • At least 10 eight years of progressive experience in hotel and resort technical ecosystem is crucial. Possesses an understanding of hotel and resort technical products, architecture, and best practices. • Experience implementing scalable, secure, and integrated IT solution design for hotel and/or resort environments. • Experience designing and delivering hotel and resort technology systems and tools to enable products and on behalf of Owners, guests, and end users. • Experience in solution designing and implementing scalable, secure, and integrated IT solution design for Resort Operations environments. • Experience defining and leading large-scale technical projects with multiple stakeholders. • Experience in a multi-national, matrix structured organization preferred. • Experience in Hotel Management, Vacation Ownership, or Hospitality preferred. Skills/Attributes • Analytical and Strategic Thinking • Strategic Thinking: Capacity to align hotel and resort technical solutions with the Resort Operations strategic goals and objectives. Ability to be a strategic thought partner at the intersection ality of technology and the business with senior leaders. • Analytical Skills: Ability to analyze data and metrics to assess the performance and impact of Resort Operations technologies. • Technical • Hotel and resort technical product expertise: In-depth knowledge of enterprise resort technology systems, e.g., (POS, PMS, Key/Access Systems, Guest Experience, Staff Experience, etc.) . Ability to integrate diverse systems such as property management systems (PMS), point-of-sale (POS), and guest experience platforms. • Migration and Integration: Experience with migrating data from legacy systems to Hotel and Resort and other enterprise technical platforms, products, and systems. • Security and Compliance: Understanding of security protocols and compliance requirements related to hotel and resort technical operations. • Scripting and Automation: Proficiency in PowerShell and other scripting languages to automate tasks and streamline processes. • Troubleshooting and Support: Strong problem-solving skills to diagnose and resolve issues related to hotel and resort platform and product implementations. • Project Management Skills • Requirement Analysis: Skills in gathering and analyzing business requirements to tailor hotel and resort technical solutions to meet business needs. • Planning and Execution: Ability to plan, execute, and manage projects, ensuring they are completed on time, within budget while meeting technical and quality requirements. • Change Management: Experience in managing change within an organization, including training and supporting end users. • Interpersonal • Communication: Proven verbal and written communication skills to convey technical concepts to non-technical stakeholders in easy-to-understand ways. Able to contribute ideas that challenge assumptions and thinking. • Customer Focus: Commitment to a strong customer service orientation to understand and address internal client needs effectively. Ability to build empathy with key stakeholders in the course of their daily work. Ability to support on property staff to improve their experience using technology. • Collaboration: Proven ability to collaborate within the GT organization at all levels, vendors, and Managed Service providers to architect solutions and oversee successful project implementations. • Leadership Courage: Ability to influence at all levels, lead, motivate, and inspire team members, driving successful implementation and adoption of group product features and solutions. • Additional Attributes • Adaptability: Flexibility to adapt to changing project requirements and organizational dynamics within a matrixed organizational structure. • Curiosity and Continuous Learning: Commitment to staying updated with the latest technical features, updates, and best practices. • Coaching and Training: Ability to identify critical learning objectives for user groups and partner with learning program designers in support of developing technical training programs and collateral. Proven ability to deliver both in class and on-line technical training sessions. • Problem-Solving: Proactive approach to identifying and addressing potential issues before they escalate. • Attention to Detail: Ensuring accuracy and thoroughness in all aspects of implementation. Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

Lead and manage rooms operations and luxury condominium facilities, ensuring operational excellence, financial performance, employee satisfaction, and superior guest experiences. | Bachelor's degree in related field with 2+ years experience in guest services or management operations, strong leadership, financial acumen, and ability to implement brand service strategies. | Additional Information Job Number 25144758 Job Category Rooms & Guest Services Operations Location JW Marriott Clearwater Beach Resort & Spa, 691 S Gulfview Blvd, Clearwater Beach, Florida, United States, 33767VIEW ON MAP Schedule Full Time Located Remotely? N Position Type Management Job Summary Functions as the strategic business leader of rooms operations and acts as General Manager in his/her absence. Manages luxury condominium facilities, including physical plant with attention to protection of the investment and plans to increase its value through superior care. Areas of responsibility include Front Office, , Retail/Gift Shops, Recreation/Fitness Center, Housekeeping and Security/Loss Prevention. Monitors the development and implementation of departmental strategies and verifies implementation of the brand service strategy and brand initiatives. Verifies the rooms’ operations meet the brand’s target customer needs, verifies employee satisfaction, focuses on growing revenues and maximizes the financial performance of the department. Identifies and corrects building and service defects while providing increase in value. Develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand’s target customer and employees and provides a return on investment. Implements training programs related to property management reinforcing constant quality service. CANDIDATE PROFILE Education And Experience • 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area. OR • 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 2 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area. CORE WORK ACTIVITIES Managing Property Operations • Works with Rooms management team to develop an operational strategy that is aligned with the brand’s business strategy and leads its execution. • Reviews comment cards, guest satisfaction results and other data to identify areas of improvement. • Evaluates if Operations Team is meeting service needs and provides feedback to operations team. • Participates in public space walk-throughs with Engineering and Housekeeping to ensure guest rooms, public space and back of the house areas are well maintained and preventative maintenance processes are in place. • Tours building on a regular basis speaking with employees and guests to understand business needs and assess operational opportunities. • Reviews findings from comment cards and guest satisfaction results with leadership team and ensures appropriate corrective action is taken. • Works with team to put sustainable work processes and systems in place that support the execution of the strategy. • Reviews reports and financial statements to determine Rooms operations performance against budget. • Communicates a clear and consistent message regarding departmental goals to produce desired results. • Manages luxury condominium facilities, including physical plant with attention to protection of the investment and plans to increase its value through superior care. • Verifies the rooms’ operations meet the brand’s target customer needs, verifies employee satisfaction, focuses on growing revenues and maximizes the financial performance of the department. • Identifies and corrects building and service defects while providing increase in value. • Implements high standards for all aspects of life safety, loss prevention, unit owner identity and privacy protection. Leading Operations Teams • Verifies employees are treated fairly and equitably. • Celebrates successes and publicly recognizes the contributions of team members. • Fosters employee commitment to providing excellent service, participating in daily stand-up meetings and models desired service behaviors in all interactions with guests and employees. • Develops and executes the necessary decisions to keep property moving forward toward achievement of goals. • Implements training programs related to property management reinforcing constant quality service. Managing Relationships with Property Stakeholders • Attends owners meetings and provides meaning or context to the rooms operational and financial results. • Establishes relationship with owner as a business partnership and supports the relationship between the General Manager and the owner. Managing Profitability • Coaches and supports operations team to effectively manage occupancy & rate, wages and controllable expenses. • Works with direct reports to determine areas of concern and establish ways to improve the departments’ financial performance. • Leads cost containment efforts within Rooms operations including organizational restructuring when necessary. • Focuses on maintaining profit margins without compromising guest or employee satisfaction. • Identifies key drivers of business success and keeping Rooms leadership focused on the critical few to achieve results. • Develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand’s target customer and employees and provides a return on investment. Managing The Guest Experience • Creates an atmosphere in all Rooms and Food and Beverage areas that meets or exceeds guest expectations. • Champions the brand’s service vision for product and service delivery and ensures alignment amongst the Rooms leadership teams. • Verifies core elements of the service strategy are in place to produce the desired results. • Establishes and maintaining open, collaborative relationships with direct reports and entire Rooms operations team. Ensures direct reports do the same for their team. • Interfaces with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction. The salary range for this position is $72,000 to $92,000 annually. Marriott offers a bonus program, comprehensive health care benefits, 401(k) plan with up to 5% company match, employee stock purchase plan at 15% discount, accrued paid time off (including sick leave where applicable), life insurance, group disability insurance, travel discounts, adoption assistance, paid parental leave, health savings account (except for positions based out of or performed in Hawaii), flexible spending accounts, tuition assistance, pre-tax commuter benefits, other life and work wellness benefits, and may include other incentives such as stock awards and deferred compensation plans. Benefits and incentive compensation may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions. The compensation and benefits information is provided as of the date of this posting. Marriott reserves the right to modify compensation and benefits at any time, with or without notice, subject to applicable law. MIRJ At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Lead and manage the property’s food and beverage operations including strategy development, financial performance, team leadership, customer service, and operational excellence. | Requires at least 6 years of food and beverage or related management experience, strong leadership and financial management skills, and knowledge of customer service and operational best practices. | Additional Information Job Number 25144614 Job Category Food and Beverage & Culinary Location The Vinoy Resort & Golf Club Autograph Collection, 501 5th Avenue NE, St Petersburg, Florida, United States, 33701VIEW ON MAP Schedule Full Time Located Remotely? N Position Type Management Job Summary Functions as the strategic business leader of the property’s food and beverage/culinary operation, including Restaurants/Bars, Room Service and Banquets/Catering, where applicable. Position oversees the development and implementation of departmental strategies and ensures implementation of the brand service strategy and brand initiatives. The position ensures the food and beverage/culinary operation meets the brand’s target customer needs, ensures employee satisfaction, and focuses on growing revenues and maximizing the financial performance of the department. Develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand’s target customer and property employees and provides a return on investment. CANDIDATE PROFILE Education And Experience • High school diploma or GED; 6 years experience in the food and beverage, culinary, event management, or related professional area. OR • 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 4 years experience in the food and beverage, culinary, event management, or related professional area. Skills And Knowledge • Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. • Management of Financial Resources - Determining how money will be spent to get the work done, and accounting for these expenditures. • Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources. • Applied Business Knowledge - Understanding market dynamics, enterprise level objectives and important aspects of the company’s business to accurately diagnose strengths and weaknesses, anticipate opportunities and risks, identify issues, and develop strategies and plans. Aligning individual and team actions with strategies and plans to drive business results. • Management of Material Resources - Obtaining and seeing to the appropriate use of equipment, facilities, and materials needed to do certain work. CORE WORK ACTIVITIES Developing and Maintaining Food and Beverage/Culinary Goals • Sets expectations and holds food and beverage leadership team accountable for demonstrating desired service behaviors. • Reviews financial reports and statements to determine how Food and Beverage is performing against budget. • Makes recommendations for CAPEX funding of food and beverage equipment and renovations in accordance with brand business strategy. • Works with food and beverage leadership team to determine areas of concern and develops strategies to improve the department’s financial performance. • Establishes challenging, realistic and obtainable goals to guide operation and performance. • Strives to improve service performance. Developing and Maintaining Budgets • Develops and manages Food and Beverage budget. • Monitors the department’s actual and projected sales to ensure revenue goals are met or exceeded and opportunities are identified and addressed. • Ensures cash control and liquor control policies are in place in food & beverage areas and followed by all related employees. • Focuses on maintaining profit margins without compromising guest or employee satisfaction. Leading Food and Beverage/Culinary Team • Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. • Encourages and builds mutual trust, respect, and cooperation among team members. • Achieves and exceeds goals including performance goals, budget goals, team goals, etc. • Serves as a role model to demonstrate appropriate behaviors. • Develops means to improve profit, including estimating cost and benefit, exploring new business opportunities, etc. • Identifies opportunities to increase profits and create value by challenging existing processes, encouraging innovation and driving necessary change. • Ensures that regular, on-going communication occurs in all areas of food and beverage (e.g., pre-meal briefings, staff meetings, culinary team). • Establishes and maintains open, collaborative relationships with direct reports and entire food & beverage team. Ensures direct reports do the same for their team. • Develops a food and beverage operating strategy that is aligned with the brand’s business strategy and leads its execution. • Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills. • Stays aware of market trends and introduces new food and beverage products to meet or exceed customer expectations, generate increased revenue and ensure a competitive position in the market. Ensuring Exceptional Customer Service • Provides services that are above and beyond for customer satisfaction and retention. • Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. • Reviews findings from comment cards and guest satisfaction results with F& B team and ensures appropriate corrective action is taken. • Reviews comment cards, guest satisfaction results and other data to identify areas of improvement. • Empowers employees to provide excellent guest service. • Estimates cost and benefit ratio, maintaining balance between profit and service satisfaction. • Shares plans to take corrective action based on comment cards and guest satisfaction results with property leadership. Managing and Conducting Human Resource Activities • Provides guidance and direction to subordinates, including setting performance standards and monitoring performance. • Coaches and supports food & beverage leadership team to effectively manage wages, food & beverage cost and controllable expenses (e.g., restaurant supplies, uniforms, etc.). • Hires food & beverage leadership team members who demonstrate strong functional expertise, creativity and entrepreneurial leadership to meet the business needs of the operation. • Sets goals and expectations for direct reports using the performance review process and holds staff accountable for successful performance. • Ensures that expectations and objectives are clearly communicated to subordinates; subordinates are also open to raise questions and/or concerns. • Brings issues to the attention of Human Resources as necessary. • Ensures employees are treated fairly and equitably. • Coaches team by providing specific feedback to improve performance. Additional Responsibilities • Informs and/or update the executives, the peers and the subordinates on relevant information in a timely manner. • Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. • Analyzes information and evaluating results to choose the best solution and solve problems. • Estimate food, liquor, wine, and other beverage consumption in order to anticipate amounts to be purchased or requisitioned. • Order and purchase equipment and supplies. The salary range for this position is $116,000 to $153,000 annually. Marriott offers a bonus program, comprehensive health care benefits, 401(k) plan with up to 5% company match, employee stock purchase plan at 15% discount, accrued paid time off (including sick leave where applicable), life insurance, group disability insurance, travel discounts, adoption assistance, paid parental leave, health savings account (except for positions based out of or performed in Hawaii), flexible spending accounts, tuition assistance, pre-tax commuter benefits, other life and work wellness benefits, and may include other incentives such as stock awards and deferred compensation plans. Benefits and incentive compensation may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions. The compensation and benefits information is provided as of the date of this posting. Marriott reserves the right to modify compensation and benefits at any time, with or without notice, subject to applicable law. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. The Autograph Collection is a growing collection of four and five-star independent hotels, each offering unique and memorable experiences. Each hotel is thoughtfully chosen for its quality, originality, bold character, and ability to offer today’s traveler a range of unique experiences suited to their individual sense of style and adventure. All Autograph Collection hotels look to attract The Individualist, the brand's target consumer. The Individualist is someone who uses travel as an opportunity to add to their personal narrative – in essence they are hand selecting our hotels whether for personal or corporate travel because it is much more than simply a place to rest. In joining Autograph Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Manage all aspects of event execution including planning, coordination, client communication, and on-site delivery to ensure positive meeting experiences. | High school diploma or GED with 3 years event management experience or bachelor's degree with 1 year experience, strong customer service and coordination skills. | Additional Information Job Number 25137463 Job Category Event Management Location Gaylord Texan Resort & Convention Center, 1501 Gaylord Trail, Grapevine, Texas, United States, 76051VIEW ON MAP Schedule Full Time Located Remotely? N Position Type Management Job Summary Manages the execution of all aspects of events to include planning, day to day coordination and exit strategies. Serves as meeting planning advocate and liaison to all operational departments. Verifies on-site delivery of hotel products and services according to conference group plans resulting in a positive meeting experience. Utilizes software for generation of necessary program. Advises client on current status of events and function. Coordinates any changes necessary. Maintains program knowledge by attending planning meetings, conference calls, reviewing group resumes and banquet event orders (BEO’s) prior to group arrival. Partners with Conference planning team to verify issues are identified and resolved. Attends planning visits, welcome receptions, tie-down meetings, any internal meetings related to security, parking or production. Proactively resolves potential meeting or room set issues. Utilizes available resources to meet client requests or resolve client issues. Verifies that room requirements such as lighting, temperature, AV equipment, and room set meet client expectations. CANDIDATE PROFILE Education And Experience • High school diploma or GED; 3 years in the event management or related professional area. OR • Bachelor’s degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 1 year of experience in the event management or related professional area required. CORE WORK ACTIVITIES Assisting in Event Operations • Manages the execution of all aspects of events to include planning, day to day coordination and exit strategies. • Serves as meeting planning advocate and liaison to all operational departments. • Assists with coordination of all convention group plans and catering needs with all required operational departments. • Verifies on-site delivery of hotel products and services according to conference group plans resulting in a positive meeting experience. • Utilizes software for generation of necessary program documents to include but not limited to pass on reports, Banquet Event Orders (BEO’s), post-convention report and change logs. • Advises client on current status of events and functions, including items pending and action items. Coordinates any changes necessary. • Maintains program knowledge by attending planning meetings, conference calls, reviewing group resumes and banquet event orders (BEO’s) prior to group arrival. • Partners with Conference planning team to verify issues are identified and resolved. • Attends planning visits, welcome receptions, tie-down meetings, any internal meetings related to security, parking or production. • Resolves potential meeting or room set issues proactively. • Utilizes available resources to meet client requests or resolve client issues. • Verifies that room requirements such as lighting, temperature, AV equipment, and room set meet client expectations. Providing Exceptional Customer Service • Delivers excellent customer service throughout the customer experience and encourages the same from other employees. • Coordinates and communicates event details both verbally and in writing to the client and property operations. • Responds to and handles guest problems and complaints. • Uses personal judgment and expertise to enhance the client experience. • Stays available to solve problems and/or suggest alternatives to previous arrangements. • Works to continually improve customer service by integrating obtained feedback and personal judgment into action plans. The hourly pay range for this position is $25.02 to $29.33. Marriott offers a bonus program, comprehensive health care benefits, 401(k) plan with up to 5% company match, employee stock purchase plan at 15% discount, accrued paid time off (including sick leave where applicable), life insurance, group disability insurance, travel discounts, adoption assistance, paid parental leave, health savings account (except for positions based out of or performed in Hawaii), flexible spending accounts, tuition assistance, pre-tax commuter benefits, and other life and work wellness benefits. Benefits may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions. The compensation and benefits information is provided as of the date of this posting. Marriott reserves the right to modify compensation and benefits at any time, with or without notice, subject to applicable law. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. Why have less when you can have MORE — all under one roof? Rooted in our expertise and leadership in meetings and experiences, Gaylord Hotels intentionally deliver environments, services and programming that bring people together in an extraordinary way. The heart of our brand are STARs, who are creative, entrepreneurial and dedicated to providing thoughtful, big-hearted service to guests. At Gaylord, we provide STARs with opportunities well beyond that of a traditional hotel—offering you endless career opportunities, the extras, and MORE. In joining Gaylord, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.