Marriott

Oversee daily operations and lead teams to meet organizational goals. | Experience managing teams and operational procedures with leadership skills. | JOB SUMMARY Assists in managing the execution of all operations in the rooms area departments (e.g.,Front Office, Engineering/Maintenance, Housekeeping) and managing staff. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Monitors compliance with standards and procedures. Leads specific team while assisting with meeting or exceeding property goals. CANDIDATE PROFILE Education and Experience • High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area. OR • 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area. CORE WORK ACTIVITIES Leading Room Operations Team • Verifies that goals are being translated to the team as they relate to guest tracking and productivity. • Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service. • Understands employee and guest satisfaction results and developing game plans to attack need areas and expand on the strengths. • Verifies that the team has the capabilities to meet expectations. • Leads by example demonstrating self-confidence, energy and enthusiasm. • Assists employees in understanding guests’ ever-changing needs and expectations, and exceeding them. Managing Property Rooms Operations Function(s) • Assists in managing the execution of all operations in the rooms area departments (e.g., Front Office, Engineering/Maintenance, Housekeeping). • Follows property specific second effort and recovery plan. • Publishes all guest satisfaction results in a timely fashion including all guest satisfaction forms, comment cards and guest letters. • Takes proactive approaches when dealing with employee concerns. • Extends professionalism and courtesy to employees at all times. • Communicates/updates all goals and results with employees. • Meets semiannually with staff on a one-to-one basis. • Assists/teaches the team scheduling against guest and hours/occupied room goals. • Performs hourly job functions as needed. • Performs other duties, as assigned, to meet business needs. Managing and Monitoring Activities that Affect the Guest Experience • Understands the brand's service culture. • Provides excellent customer service by being readily available/approachable for all guests. • Strives to continually improve guest and employee satisfaction. • Takes proactive approaches when dealing with guest concerns. • Extends professionalism and courtesy to guests at all times. • Responds timely to customer service department request. • Verifies that all team members meet or exceed all hospitality requirements. Managing Profitability • Assists in performing required annual Quality audit with General Manager (GM) & Regional Director (RD). • Verifies that a viable key control program is in place. • Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement. • Strives to maximize the financial performance of the department. Conducting Human Resources Activities • Interviews and assists in making hiring decisions. • Receives hiring recommendations from team supervisors. • Verifies that orientations for new team members are thorough and completed in a timely fashion. • Solicits employee feedback, utilizes an “open door” policy, and reviews employee satisfaction results to identify and address employee problems or concerns. • Verifies property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process, where applicable. • Celebrates successes and publicly recognizes the contributions of team members.   At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.   JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global  team, and become the best version of you.

Lead and integrate application security programs into development lifecycle, automate processes, and manage risk mitigation. | Bachelor's degree, 7+ years IT/security experience with 4+ years leadership, expertise in AppSec testing and SDLC tooling. | JOB SUMMARY  The Senior Manager of Application Security will serve as the operational and programmatic leader for the AppSec organization, partnering closely with the Director of Application Security to scale delivery, strengthen integration with Security Architecture, and ensure consistent execution of AppSec priorities. This role leads cross-team coordination, drives prioritization, improves repeatable and automated processes, ensures alignment with risk and engineering teams, and elevates visibility of AppSec work across the organization.     CANDIDATE PROFILE  Education and Experience  Required:  * Bachelor’s degree in Information Technology, Cybersecurity, Computer Science or related field or equivalent experience/certification  * 7+ years of experience in Information Technology/Security including:   * 4+ years information security leadership   * 2+ years as a team lead or manager in a security role response for managing security assessments, risk management, and compliance efforts for production systems.   * 2+ years of experience in software/system release management, with a focus on security validation  * Expertise across AppSec testing modalities (SAST, DAST, IAST etc)   * Expertise with SCA SDLC tooling and repository integration   * Proficiency in GitHub, JIRA, ServiceNow, Jenkins, Harness   * Strong understanding of OWASP and MITRE CVE/CWE   * Ability to drive cross-functional workflow integration and prioritization  Preferred Skills/Experience:  * Master’s degree in Cybersecurity, Computer Science, or a related discipline * Relevant certifications (CISM, CISSP, CSSLP)  * Application Development and Process expertise  * Proven experience across AppSec tooling vendors  * Excellent written and verbal communication / presentation skills  * Proven leadership experience in highly regulated environments, with strong project management skills.     CORE WORK ACTIVITIES Program Leadership & Integration  * Lead day-to-day operational execution of AppSec programs   * Collaborate on Strategy formulation and execution.   * Strengthen SER/AppSec integration   * Drive prioritization frameworks and alignment with enterprise objectives   * Establish repeatable, automated AppSec processes   * Represent AppSec in cross-functional governance forums   * Increased automation and repeatability. Shifting tooling integration left.  * Clear metrics and reporting covering: operational, security and strategy perspectives   * Implement initiatives for secure open‑source consumption and artifact management   Technical Oversight   * Monitor and assess application security risks   * Develop and track security metrics  * Recommend mitigation strategies   * Provide technical leadership regarding tooling integration, process definition and execution   Stakeholder Alignment & Communication   * Ensure AppSec work is well-communicated and visible   * Deliver concise reporting to stakeholders   * Mentor AppSec team members   * Translate complex technical concepts for non-technical audiences  Managing Work, Projects, and Policies   * Coordinates and implements work and projects as assigned.  * Generates and provides accurate and timely results in the form of reports, presentations, etc.  * Analyzes information and evaluates results to choose the best solution and solve problems.  * Develops specific goals and plans to prioritize, organize, and accomplish work.  * Sets and tracks goal progress for self and others.  * Monitors the work of others to ensure it is completed on time and meets expectations.  * Provides direction and assistance to other organizational units’ policies and procedures, and efficient control and utilization of resources.  Success Measures (First 12 Months)   * Improved Security Architecture/AppSec workflow integration   * Increased automation and repeatability.   * Establishment of clear metrics for operational, security and strategic reporting   * Clear work prioritization  * Improved visibility and transparency of AppSec processes, execution and deliverables      At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates.  We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.  All positions offer a 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts.  Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others. Click here [https://life.marriott.com/wp-content/uploads/2025/09/benefitsoverviewp_2025edits_8.19.25.pdf] to learn more. Full-time positions also offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, paid parental leave and educational assistance.  Washington Applicants Only: Employees will accrue paid sick leave, 0.077 PTO balance for every hour worked and be eligible to receive a minimum of 9 holidays annually. Marriott HQ is committed to a hybrid work environment that enables associates to Be connected.  Headquarters-based positions are considered hybrid, for candidates within a commuting distance to Bethesda, MD; candidates outside of commuting distance to Bethesda, MD will be considered for Remote positions. Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work, begin your purpose, belong to an amazing global  team, and become the best version of you.

Design, develop, and maintain scalable AEM applications and headless implementations to power global digital experiences. | Bachelor's degree and 7+ years of software design experience with AEM development using Java, plus proficiency in headless architectures and modern front-end integrations. | This is a temporary position.  JOB SUMMARY Marriott is seeking a FLEX Senior Software Engineer with deep Adobe Experience Manager (AEM) expertise to help build and evolve the technology that powers our global digital experiences. This role combines hands-on engineering, solution design, and technical leadership to deliver scalable, content-driven platforms and modern web experiences. You will work closely with cross-functional teams to drive innovation, improve platform capabilities, and ensure the delivery of reliable, high-performing solutions across Marriott's digital ecosystem.    CANDIDATE PROFILE  Education and Experience Required * Bachelor's degree in Computer Science, Software Engineering, or related field (or equivalent experience), with 7+ years of software design and development experience * 7+ years of hands-on Java and Adobe Experience Manager (AEM) development experience, including JCR, Sling Models, OSGi services, workflows, dispatcher configuration, and replication agents * Experience building modern AEM solutions, including headless AEM architectures, server-side rendering (SSR), and development using Java, HTL/Sightly, JavaScript, HTML, and CSS Preferred * Experience with AEM as a Cloud Service and cloud-based or hybrid AEM deployments, including CI/CD pipeline development, deployment automation, and operational monitoring * Experience integrating headless AEM with modern front-end technologies such as React, Nextjs, and GraphQL * Knowledge of advanced AEM capabilities including personalization, content targeting, dynamic content delivery, and modern digital experience best practices   CORE WORK ACTIVITIES * Design, develop, and maintain scalable Adobe Experience Manager (AEM) applications, components, templates, services, and content models to support Marriott digital experiences  * Develop custom AEM solutions using Java, Sling Models, OSGi services, HTL/Sightly, workflows, and content repository best practices  * Build and support headless AEM implementations that deliver content to React, Nextjs, and other modern front-end applications through GraphQL APIs and content fragments  * Integrate AEM with enterprise platforms, backend services, and third-party systems using REST, GraphQL, and modern integration patterns  * Design and optimize content architecture, content fragment models, and publishing strategies to improve content reuse, scalability, and authoring efficiency  * Configure and maintain AEM Dispatcher, caching, replication, and publishing mechanisms to ensure performance, availability, and content accuracy  * Collaborate with front-end engineers, product teams, architects, QA engineers, and content authors to deliver seamless and performant digital experiences  * Contribute to CI/CD pipelines, deployment automation, environment management, and operational monitoring to support reliable software delivery  * Analyze, troubleshoot, and resolve complex application, content, and platform issues across development, testing, and production environments  * Optimize application performance, scalability, and SEO through effective caching strategies, server-side rendering, and architectural improvements  * Lead technical design discussions, perform code reviews, establish engineering standards, and champion best practices for quality, security, accessibility, and maintainability  * Mentor and support engineers through technical guidance, knowledge sharing, documentation, and cross-team collaboration   At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates.  We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.  All locations offer 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts.  Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others. Click here [https://life.marriott.com/wp-content/uploads/2025/09/benefitsoverviewf_2025edits_8.19.25.pdf] to learn more. Full-time positions also offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, and paid parental leave.  Washington Applicants Only: Employees will accrue paid sick leave, 0.0384 PTO balance for every hour worked and be eligible to receive minimum of 9 holidays annually.  Marriott HQ is committed to a hybrid work environment that enables associates to Be connected.  Headquarters-based positions are considered hybrid, for candidates within a commuting distance to Bethesda, MD; candidates outside of commuting distance to Bethesda, MD will be considered for Remote positions. Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work, begin your purpose, belong to an amazing global  team, and become the best version of you.

Manage deployment automation, observability, and operational reliability of enterprise GraphQL platform. | 7+ years software engineering with 5+ years AWS and Kubernetes, proficiency in CI/CD tools and Node.js build pipelines. | JOB SUMMARY  The GraphQL API team at Marriott believes they can improve the digital experience of millions of guests around the globe while also enhancing the engineering experience for teams across the organization. We achieve this by building reliable, scalable, and secure platforms that enable the rapid delivery of high-quality digital experiences.  We are seeking a highly motivated and experienced DevOps Engineer who is passionate about automation, cloud-native technologies, and operational excellence. The ideal candidate will have a strong background in cloud platforms, CI/CD automation, Kubernetes, and production operations, along with outstanding communication and collaboration skills.  In this role, you will play a critical role in supporting and evolving Marriott's enterprise GraphQL platform, including deployment automation, environment management, observability, scalability, and operational reliability across cloud-native environments. You will partner with software engineers, platform teams, and digital product teams to drive platform modernization, implement deployment and operational best practices, and ensure the availability, performance, and security of mission-critical services.  Success in this role requires the ability to manage multiple priorities, solve complex operational challenges, and collaborate effectively across technical and business teams. You will help establish standards for cloud infrastructure, CI/CD, release management, monitoring, and platform operations while continuously improving system reliability, operational efficiency, and the overall developer experience.  If you feel you are up for the challenge, then please see further details below…  CANDIDATE PROFILE  Education and Experience  Required   * 7+ years of experience in software engineering, with a strong focus on DevOps, application deployment, automation, and operational support.  * 5+ years of experience working with cloud platforms and services, preferably AWS.  * Strong experience with Kubernetes, containerization technologies, and cloud-native application deployment.  * 5+ years of experience implementing and managing CI/CD pipelines using tools such as Harness or Jenkins.  * 5+ years of experience maintaining and supporting production application environments.  * Knowledge of application build, deployment, and release management processes, including Node.js application build pipelines.  * Experience with modern front-end and/or back-end web technologies and frameworks.  * Solid understanding of Software Development Life Cycle (SDLC) methodologies and Agile (Scrum) practices.  * Excellent verbal and written communication skills, including the ability to collaborate effectively across technical and business teams.  * Self-motivated, results-oriented professional with a strong commitment to continuous learning and professional growth.  Preferred   * AWS Solutions Architect, Developer, or related AWS certification.  * Experience supporting, deploying, and optimizing API platforms and GraphQL services, including automation, monitoring, scalability, reliability, and operational excellence.  * Experience with Harness.io and other modern DevOps automation platforms.  * Experience with API Gateway technologies (AKANA preferred) and Content Delivery Networks (AKAMAI preferred).  * Technical writing and documentation experience.  * Experience with Rust or other emerging web technologies and frameworks.  * Experience collaborating with business stakeholders, product teams, and cross-functional partners.     CORE WORK ACTIVITIES     Technical Leadership  * Trains and/or mentors other team members, and peers as appropriate   * Ability to work liaising with multiple teams to steer projects from inception to successful delivery   * Provides financial input on department or project budgets, capital expenditures or other cost/resource estimates as requested  * Identifies opportunities to enhance the service delivery processes.  Delivering Technology   * Performs complex quantitative and qualitative analyses for service delivery processes and projects.  * Facilitates achievement of expected deliverables and obligations of Services Providers  * Validates completeness of requirements prior to Service Provider solutioning  * Ensures all projects follow the defined development and business case processes  * Ensures proper coordination with appropriate IT and vendor relations teams  * Provides consultation for routine and complex systems development  * Ensures early warning to the business stakeholder executives regarding degraded or missed service levels  * Coordinates with Application Delivery and Infrastructure teams for deployment and production support activities     IT Governance  * Follows all defined IT standards and processes (i.e. IT Governance, SM&G, Architecture, etc.), and provides input for improvements to the appropriate process owners as needed  * Maintains a proper balance between business and operational risk   * Ability to assess when risks need to be escalated to right channels.   * Follows the defined project management standards and processes  Service Provider Management  * Validates that Service Providers develop and manage respective aspects of a project plan, including schedules, deliverables, and appropriate metrics.  * Makes short term plans for the team to effectively utilize resources  * Monitors Service Provider outcomes  * Reviews estimates of work effort for client project provided by Service Providers for accuracy  * Facilitates timely resolution of service delivery problems and minimizes the impact to clients     MANAGEMENT COMPETENCIES     Leadership  * Communication - Conveys information and ideas to others in a convincing and engaging manner through a variety of methods.  * Leading Through Vision and Values - Keeps the organization's vision and values at the forefront of employee decision making and action.  * Managing Change - Initiates and/or manages the change process and energizes it on an ongoing basis, taking steps to remove barriers or accelerate its pace; serves as role model for how to handle change by maintaining composure and performance level under pressure or when experiencing challenges.  * Problem Solving and Decision Making - Identifies and understands issues, problems, and opportunities; obtains and compares information from different sources to draw conclusions, develops and evaluates alternatives and solutions, solves problems, and chooses a course of action.  * Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.   * Strategy Development - Develops business plans by exploring and systematically evaluating opportunities with the greatest potential for producing positive results; ensures successful preparation and execution of business plans through effective planning, organizing, and on-going evaluation processes.  Managing Execution  * Building a Successful Team - Uses an effective interpersonal style to build a cohesive team; inspires and sustains team cohesion and engagement by focusing the team on its mission and importance to the organization.  * Strategy Execution – Ensures successful execution across of business plans designed to maximize customer satisfaction, profitability, and market share through effective planning, organizing, and on-going evaluation processes.  * Driving for Results - Sets high performance standards for self and others; takes ownership of objectives; initiates, focuses, and monitors efforts to achieve goals; and acts proactively, going beyond what is required.        Building Relationships  * Customer Relationships - Develops and sustains relationships based on an understanding of customer/stakeholder needs and actions consistent with the company’s service standards.  * Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.  * Strategic Partnerships - Develops collaborative relationships with fellow employees and business partners by making them feel valued, appreciated, and included; explores partnership opportunities with other people in and outside the organization; influences and leverages corporate and continental shared services and/or discipline leaders (e.g., HR, Sales & Marketing, Finance, Revenue Management) to achieve objectives; maintains effective external relations with government, business and industry in respective countries; performs effectively as a liaison between locations, disciplines, and corporate to ensure needed resources are received and corporate strategies are understood and executed.  Generating Talent and Organizational Capability   * Developing Others - Supports the development of other’s skills and capabilities so that they can fulfill current or future job/role responsibilities more effectively.  * Organizational Capability - Evaluates and adapts the structure of assignments and work processes to best fit the needs and/or support the goals of an organizational unit.  Learning and Applying Professional Expertise  * Continuous Learning - Actively identifies new areas for learning; regularly creates and takes advantage of learning opportunities; uses newly gained knowledge and skill on the job and learns through their application.  * Technical Acumen - Understanding and utilizing professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges  * Technical Intelligence: Knowledge and ability to define and apply appropriate technology to enhance business process    * Development Methodologies: Knowledge of general stages of SDLC framework and the application tiers within the development space.  * Information Security: Knowledge of the security considerations relevant within the development space, including industry best practices related to information security  * Business Acumen - Understands and utilizes business information to manage everyday operations and generate innovative solutions to approach business and administrative challenges.  * Basic Competencies - Fundamental competencies required for accomplishing basic work activities.  * Basic Computer Skills - Using basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).  * Mathematical Reasoning - The ability to add, subtract, multiply, or divide quickly, correctly, and in a way that allows one to solve work-related issues.  * Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.  * Reading Comprehension - Understanding written sentences and paragraphs in work related documents.  * Writing - Communicating effectively in writing as appropriate for the needs of the audience.       At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates.  We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.  All positions offer a 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts.  Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others. Click here [https://life.marriott.com/wp-content/uploads/2025/09/benefitsoverviewp_2025edits_8.19.25.pdf] to learn more. Full-time positions also offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, paid parental leave and educational assistance.  Washington Applicants Only: Employees will accrue paid sick leave, 0.077 PTO balance for every hour worked and be eligible to receive a minimum of 9 holidays annually. Marriott HQ is committed to a hybrid work environment that enables associates to Be connected.  Headquarters-based positions are considered hybrid, for candidates within a commuting distance to Bethesda, MD; candidates outside of commuting distance to Bethesda, MD will be considered for Remote positions. Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work, begin your purpose, belong to an amazing global  team, and become the best version of you.

Lead global connectivity infrastructure and distribution channel optimization including technology implementations and cross-team collaboration. | Bachelor's degree plus 8+ years in sales, marketing, or related area with team management and transformational business experience. | The global distribution landscape in the lodging industry continues to expand and become more complex.  The Distribution Strategy team is charged with identifying, developing, and executing the means to drive customers to Marriott’s lowest cost and direct channels, while optimizing the relationships with third party channels like Online Travel Agencies (OTAs), Metasearch, wholesalers, and travel agencies.  Marriott recognizes that our portfolio’s performance in external intermediary channels is a key area of focus.    As a member of the Distribution Strategy team, the Director, Global Connectivity Operations and Development is a role that will help shape and execute the current and future state global vision for connectivity infrastructure, capabilities, and processes. The associate will assist in executing evolving distribution strategies in the complex B2B and B2C intermediary segments including the oversight of technology partners and respective interfaces to/from Marriott and Amadeus systems. This role will also oversee the technology implementation for partners including, but not limited to, Travel Management Companies (TMC’s), Group, OTA’s, Metasearch, and Wholesale.    They will execute distribution solutions for these partners while working with respective stakeholders and Connectivity partners on a plan to scale across each continent: US/CAN, EMEA, CALA, and APAC.  The associate will also play a pivotal role in working with stakeholders to operationalize and stabilize distribution strategies throughout the transformation project over the next several years. To accomplish this, the associate will work across multiple internal and external business and technology teams identifying critical business needs and objectives and transform them into actionable solutions and initiatives that support the overall Distribution and Marriott transformation strategy.    CANDIDATE PROFILE  Education and Experience  Required  * 4-year bachelor’s degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major  * 8+ years of experience in sales and marketing or a related professional area.  * Experience managing a team of professionals   Preferred  * Demonstrated experience working with third-party distribution channels and Marriott systems  * Demonstrated experience building and sustaining a cohesive team focused on the team‘s mission and its importance to the organization  * Previous experience identifying and understanding issues, problems, and opportunities, as well as obtaining and comparing information from different sources to draw conclusions and determine a course of action  * Proven ability to work within all levels of the organization.    * Experience managing transformational strategies for business units  * Demonstrated ability to deliver results under challenging conditions, particularly when faced with complexity and ambiguity    CORE WORK ACTIVITIES   * Serves as Connectivity Subject Matter Expert (SME) for 3rd party distributors  * Aggregates distribution insights across Continent teams and transforms into actionable business and IT requirements to support strategic distribution initiatives  * Manages IT roadmap to implement new partner interfaces to support Global and Continent Distribution Strategy  * Manages project plans to pull through core capabilities and enhancements to existing partner interfaces  * Oversees Marriott Growth Platform project and implementation for the Distribution organization  * Works with Director of OTA/Wholesale to activate new programs and maintain high standards of operational service levels  * Works with Senior Director Channel Operations & Support to monitor property and partner feedback, manage escalation resolution process, and recommend short- and long-term mitigation solutions  * Identifies knowledge gaps and create a plan to educate key stakeholders to better understand how distribution strategies are managed and executed     At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates.  We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.  All positions offer a 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts.  Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others. Click here [https://life.marriott.com/wp-content/uploads/2025/09/benefitsoverviewp_2025edits_8.19.25.pdf] to learn more. Full-time positions also offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, paid parental leave and educational assistance.  Washington Applicants Only: Employees will accrue paid sick leave, 0.077 PTO balance for every hour worked and be eligible to receive a minimum of 9 holidays annually. Marriott HQ is committed to a hybrid work environment that enables associates to Be connected.  Headquarters-based positions are considered hybrid, for candidates within a commuting distance to Bethesda, MD; candidates outside of commuting distance to Bethesda, MD will be considered for Remote positions. Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work, begin your purpose, belong to an amazing global  team, and become the best version of you.

Leads daily food and beverage operations focusing on quality, service, and financial management. | Requires relevant management experience in fine dining or hospitality with a high school diploma or bachelor's degree and strong mentoring skills. | JOB SUMMARY Leads daily outlet operations including overall quality, service and outlet staff performance within the designated Food and Beverage Outlet. Assists in developing beverage programs within the parameters of the company's national agreements. Monitors the performance of the outlet service staff. Assists in the execution of the strategic plan including forecasting, budget management, profit and loss accountability, cost control and inventories. Continues to enhance the guest service experience by creative initiatives. Responsible for staff payroll, scheduling, training of steps and sequence of service culture. Maintains proper inventory of tools and equipment and dry goods. Establishes and maintains beverage pars and update wine and beverage menus. Monitors outlet sales and trends. Manages proper staffing levels and labor costs. Manages tools, supplies and controllable expenses. Teaches, trains, mentors and develops healthy working relationships and environment for staff. Performs other reasonable duties as requested. CANDIDATE PROFILE Education and Experience • High school diploma or GED; 3 years' experience in fine dining, food and beverage services, hospitality, management operations, or related professional area. OR • Bachelor's degree from an accredited university in Hospitality, Hotel and Restaurant Management, or related major; 1 year experience in fine dining, food and beverage services, hospitality, management operations, or related professional area. CORE WORK ACTIVITIES Managing Restaurant Operations • Executes Food and Beverage outlet operations including marketing, food and wine promotions, customer service initiatives and inventories. • Monitors the performance of the outlet service staff. • Assists in the execution of the strategic plan including forecasting, budget management, profit and loss accountability, cost control and inventories. • Conducts inventory for par levels of food, beverage and update wine and beverage menus. • Establishes methods for inventory control and adheres to purchasing procedures. • Continues to enhance the guest service experience by creative initiatives. • Maintains and demonstrates strong knowledge of food and beverage trends within the hospitality industry. • Monitors outlet sales and trends. • Manages tools, supplies and controllable expenses. Managing and Conducting Human Resources Activities • Supervises by delegating responsibilities, scheduling, administering discipline, evaluating, hiring, training and mentoring for future promotion possibilities. • Responsible for staff payroll, scheduling, training of steps and sequence of service culture. • Works in conjunction with other Restaurant leaders to provide training and supervision of Non-Exempt staff. • Provides for the safety and security of the employees or the property. • Helps direct supervisors to achieve their own development goals. • Conducts annual performance appraisal with direct reports according to Standard Operating Procedures. • Manages proper staffing levels and labor costs. • Teaches, trains, mentors and develops healthy working relationships and environment for staff. Performs other reasonable duties as requested. Maintaining Policies and Procedures • Maintains policies and procedures. • Adheres to Hazard Analysis and Critical Control Points (HACCP), Occupational, Safety and Health Administration (OSHA) and regional Alcoholic Beverage Commissions guidelines. • Supervises the proper maintenance, cleaning and operation of the outlet and service equipment. • Assists in the execution of administrative functions such as reporting, forecasting, quality assurance and departmental meetings. • Performs other reasonable duties as requested.   At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.   Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.   Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.   In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Define and execute enterprise-wide information security and risk strategy including governance, compliance, and board-level engagement. | Bachelor's degree and 15+ years cybersecurity experience with 10+ years senior leadership, plus success in AI and automation in security operations. | As the #1 leader in hospitality worldwide, Marriott International has nearly 40 brands and over 9,800 hotels in its portfolio across 145 countries — and we’re still growing. By joining Marriott, you can be a part of something bigger than yourself, be inspired by what’s possible and discover your own future as we continue to undertake the industry’s largest digital and technology transformation that will allow us to maintain our position as the industry leader in travel and hospitality for years to come. The patent-pending platforms and architecture is built with secure by design, trust by design principles. Come build what’s next. As a critical member of the senior technology leadership team, the Chief Information Security Officer (CISO) defines, leads, and executes the enterprise-wide information security, governance, risk, compliance and trust strategy to protect the company’s digital assets, technology platforms, brand reputation, and customer trust in an increasingly AI-enabled world. This executive establishes and operationalizes a Trust and Security by Design model—ensuring security, privacy, resilience, and ethical use of technology are embedded into every product, platform, and digital experience as well as the culture of how we work. They are also accountable for leading all Board-level engagement on information security with Marriott’s BOD technology subcommittee, instilling confidence in our current and continually evolving cybersecurity strategy. The CISO is accountable for evolving the organization’s cybersecurity posture through intelligent automation, advanced analytics, and AI driven security capabilities, enabling proactive risk reduction, faster threat detection and response, and scalable governance across a global, decentralized environment. The CISO will be accountable for a forward-thinking and resilient Information Security Program, Governance, Risk, and Compliance (GRC), Identity and Access Management (IAM), Security Architecture and Strategy and Security Operations Center (SOC). Serving as the strategic leader for cyber risk, regulatory compliance, and digital trust, the CISO partners closely with IT, Legal, HR, Compliance, Data Privacy, and business leaders to align security outcomes with business priorities. This executive sets the tone for a culture of security consciousness, responsible AI use, and continuous improvement—anticipating emerging threats and embedding modern, automated defenses to protect the company’s future. The role reports to the Chief Information Officer.   CANDIDATE PROFILE Education and Experience Required: * Bachelor’s degree in information security, Computer Science, or related field. * 15+ years of progressive cybersecurity experience with at least 10 years in a senior leadership role that reflects significant people and financial management experiences and leading through a range of moments from crisis to driving change. * Demonstrated success leading enterprise information security programs and teams. * Demonstrated experience applying AI, machine learning, and automation to cybersecurity operations, risk management, or governance at enterprise scale.  * Proven leadership embedding security by design and privacy by design principles into digital transformation, cloud adoption, and product development lifecycles.  * Experience governing the secure and responsible use of AI‑enabled technologies, including risk management, controls, and ethical considerations. * Extensive knowledge of cybersecurity frameworks (NIST, ISO 27001), risk management practices, and IT governance. * Experience managing complex security operations, incident response, and threat mitigation. * Strong background in security technologies including firewalls, SIEM, intrusion detection, encryption, and identity & access management. * Experience implementing DevSecOps, secure software development, and security engineering practices. * Experience with cloud security and securing multi‑cloud infrastructures. * Experience with leading Identity & access management (IAM).  * Deep understanding of Network and endpoint protection technologies. * Working knowledge of data privacy regulations (e.g., GDPR, HIPAA) and compliance programs. * Strong platform skills and proven track record in executive communication and influencing at the C‑suite and Board levels. * Strong analytical, decision‑making, and problem‑solving capabilities. Preferred: * Master’s degree in Cybersecurity, IT, Business Administration, or related field. * Certifications such as CISSP, CISM, CISA, or CRISC. * Background in digital forensics, vulnerability management, and penetration testing. * Experience deploying AI‑driven threat detection, security orchestration (SOAR), automated incident response, and predictive risk analytics.  * Familiarity with emerging regulatory and industry expectations related to AI governance, algorithmic risk, and digital trust.   CORE FOCUS Trust & Security by Design  The CISO is the executive owner of the enterprise Trust and Security by Design framework, ensuring that cybersecurity, data protection, privacy, resilience, and ethical technology use are foundational design requirements—not after‑the‑fact controls. This includes embedding security and trust principles into: * Digital products and guest‑facing experiences * Cloud, AI, and data platforms * Workplace technologies and end‑user computing * Third‑party and ecosystem integrations Security decisions are risk‑based, automated where possible, and aligned to customer trust, regulatory expectations, and long‑term enterprise value. Set the Information Security Strategy & Champion Change * Develop and communicate a compelling enterprise security and trust vision that integrates AI‑enabled security capabilities and automation aligned to business outcomes.  * Lead a multi‑year cybersecurity and digital trust roadmap that embeds Trust and Security by Design into all technology initiatives.  * Proactively evaluate emerging threats, AI‑driven risks, and technology trends, adjusting strategy to ensure resilience and responsible innovation.  * Champion the adoption of automation to reduce manual controls, improve decision quality, and increase speed and consistency across security operations. * Establish and oversee a global governance framework that integrates cybersecurity, data protection, privacy, AI risk, and digital trust.  * Leverage automation and analytics to continuously assess risk, prioritize remediation, and monitor control effectiveness.  * Ensure third‑party, vendor, and ecosystem risk programs incorporate security‑by‑design expectations and automated assurance mechanisms.  * Provide executive and Board‑level reporting using data‑driven, forward‑looking risk indicators rather than static compliance metrics. * Oversee modern, AI‑enabled Security Operations capabilities that leverage advanced analytics, automation, and orchestration to detect and respond to threats in real time.  * Lead enterprise incident response with a focus on speed, accuracy, and automation, including post‑incident learning and continuous improvement.  * Integrate threat intelligence, digital forensics, and predictive analytics to anticipate and mitigate emerging risks. * Direct the design of secure, resilient architectures across applications, infrastructure, cloud, and AI platforms.  * Embed security‑by‑design, zero‑trust, and privacy‑by‑design principles into all digital initiatives and product development lifecycles.  * Partner with IT and engineering teams to integrate security controls into CI/CD pipelines, DevSecOps practices, and AI development processes.  * Continuously modernize the security technology stack with a focus on automation, scalability, and reduced operational friction. * Continuously improve the role based system access framework and provisioning. * Build a high‑performing security organization skilled in automation, data‑driven decision‑making, and AI‑enabled security practices.  * Lead enterprise‑wide security, privacy, and responsible‑AI awareness programs that reinforce trust as a shared accountability.  * Foster a culture where innovation and security advance together—balancing speed, safety, and customer trust. Information Security Governance, Risk & Trust Management * Establish and oversee a global governance framework that integrates cybersecurity, data protection, privacy, AI risk, and digital trust.  * Leverage automation and analytics to continuously assess risk, prioritize remediation, and monitor control effectiveness.  * Ensure third‑party, vendor, and ecosystem risk programs incorporate security‑by‑design expectations and automated assurance mechanisms.  * Provide executive and Board‑level reporting using data‑driven, forward‑looking risk indicators rather than static compliance metrics. Security Operations, Automation, & Incident Response  * Oversee modern, AI‑enabled Security Operations capabilities that leverage advanced analytics, automation, and orchestration to detect and respond to threats in real time.  * Lead enterprise incident response with a focus on speed, accuracy, and automation, including post‑incident learning and continuous improvement.  * Integrate threat intelligence, digital forensics, and predictive analytics to anticipate and mitigate emerging risks. Security Architecture & AI Technology Enablement * Direct the design of secure, resilient architectures across applications, infrastructure, cloud, and AI platforms.  * Embed security‑by‑design, zero‑trust, and privacy‑by‑design principles into all digital initiatives and product development lifecycles.  * Partner with IT and engineering teams to integrate security controls into CI/CD pipelines, DevSecOps practices, and AI development processes.  * Continuously modernize the security technology stack with a focus on automation, scalability, and reduced operational friction. * Continuously improve the role based system access framework and provisioning. People Leadership & Organizational Development * Build a high‑performing security organization skilled in automation, data‑driven decision‑making, and AI‑enabled security practices.  * Lead enterprise‑wide security, privacy, and responsible‑AI awareness programs that reinforce trust as a shared accountability.  * Foster a culture where innovation and security advance together—balancing speed, safety, and customer trust.   This role is not solely responsible for protecting systems—it is accountable for protecting trust, enabling innovation, and ensuring security is designed into how the enterprise operates, scales, and serves its customers.     At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. All positions offer a 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts.  Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others. Click here [https://life.marriott.com/wp-content/uploads/2025/09/benefitsoverviewp_2025edits_8.19.25.pdf] to learn more. Full-time positions also offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, paid parental leave and educational assistance.  Washington Applicants Only: Employees will accrue paid sick leave, 0.077 PTO balance for every hour worked and be eligible to receive a minimum of 9 holidays annually. Marriott HQ is committed to a hybrid work environment that enables associates to Be connected.  Headquarters-based positions are considered hybrid, for candidates within a commuting distance to Bethesda, MD; candidates outside of commuting distance to Bethesda, MD will be considered for Remote positions. Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work, begin your purpose, belong to an amazing global  team, and become the best version of you.

Develop actionable intelligence by integrating customer journey data and VOC insights to optimize behaviors and enterprise performance. | Bachelor's degree with 6+ years in analytics or customer insights and proficiency in VOC methodologies. | Position Overview The Senior Manager, 360 Intelligence is a key contributor within Marriott’s Enterprise Data, Analytics & AI organization, responsible for developing an end‑to‑end understanding of the customer journey and translating that understanding into actionable intelligence that improves enterprise performance. This role supports the identification, measurement, and optimization of customer behaviors across the full lifecycle - spanning acquisition, engagement, booking, stay, and post‑stay - by integrating structured performance data with Voice of Customer (VOC) and other unstructured feedback sources. Working closely with cross‑functional business stakeholders, Agile Teams, and Data Strategy partners, the Senior Manager pulls through Voice of Customer insights throughout the customer journey, while helping define analytical requirements, surface journey‑stage gaps, and prioritize opportunities to improve conversion, engagement, and customer outcomes. This includes supporting the development and activation  of the Customer Listening Center and contributing to initiatives that enhance visibility into the Marketing‑to‑Digital handoff and other critical stages of the customer journey.   By combining analytical expertise with strong business acumen, the Senior Manager ensures that customer strategies are informed by robust insights and aligned with enterprise commercialization priorities.   Requirements & Qualifications * Bachelor’s degree in Business, Analytics, or related discipline. * At least 6 years of experience in analytics, customer insights, or business performance roles. * Experience working with customer lifecycle, engagement, or experience metrics. * Familiarity with Voice of Customer (VOC) methodologies or customer feedback platforms (e.g. Qualtrics, Medallia)  preferred. * Strong analytical and problem‑solving skills with the ability to synthesize complex data into actionable insights. * Excellent written and verbal communication skills. * Ability to collaborate across cross‑functional teams in a matrixed environment   Key Duties & Responsibilities * Analyze customer behavior across lifecycle stages (e.g., acquisition through retention) to identify trends, performance drivers, and areas of opportunity. * Support journey mapping initiatives to better understand how customers move between key stages of engagement. * Integrate structured performance data with Voice of Customer (VOC) inputs and other qualitative feedback sources. * Collaborate with Agile Teams to define analytical requirements and prioritize work aligned to business needs. * Help identify gaps in customer journey observability and contribute to initiatives that improve performance visibility across Marketing, Digital, and other touchpoints. * Support KPI development and measurement frameworks tied to customer experience and commercial outcomes. * Conduct targeted analyses to inform strategic decision‑making across customer‑facing functions. * Translate analytical findings into clear insights and actionable recommendations for stakeholders. * Communicate insights through executive‑ready presentations and data‑driven storytelling. * Partner with business stakeholders to align analytical priorities with enterprise objectives. * Manage multiple initiatives simultaneously and prioritize based on expected business impact.   At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates.  We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.  All positions offer a 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts.  Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others. Click here [https://life.marriott.com/wp-content/uploads/2025/09/benefitsoverviewp_2025edits_8.19.25.pdf] to learn more. Full-time positions also offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, paid parental leave and educational assistance.  Washington Applicants Only: Employees will accrue paid sick leave, 0.077 PTO balance for every hour worked and be eligible to receive a minimum of 9 holidays annually. Marriott HQ is committed to a hybrid work environment that enables associates to Be connected.  Headquarters-based positions are considered hybrid, for candidates within a commuting distance to Bethesda, MD; candidates outside of commuting distance to Bethesda, MD will be considered for Remote positions.

Lead development and technical delivery of a large-scale GraphQL API platform, collaborating across multiple teams and providing technical solutions. | Senior-level experience with JavaScript/TypeScript, extensive API and GraphQL development, technical leadership, and strong communication skills. | JOB SUMMARY The GraphQL API team at Marriott believes they can improve the digital experience of millions of guests around the globe. They also believe they can improve the engineering experience for their team and other Marriott associates. We believe we can do that by challenging the status quo to find the best ways possible to deliver and enjoy a digital experience. We are seeking a highly engaged and motivated JavaScript Engineer who is passionate about continuously improving their skills and learning new technologies. The ideal candidate will have a strong JavaScript/TypeScript background and possess exceptional communication skills. In this role you will function as a technical expert and lead engineer within the GraphQL team. You will perform research, analysis, design and development on an emerging GraphQL API platform. You will be responsible for interacting with consuming digital teams (web, mobile etc) as well as domain API teams. This role acts as a bridge between the two and requires strong communication skills. To be successful in this role the person will have to be able to shuffle and prioritize multiple initiatives. It is common that you will be engaging with multiple teams from different areas and providing technical solutions to the challenges they bring to the table. If you feel you are up for the challenge, then please see further details below… CANDIDATE PROFILE Education and Experience Required: • Self-motivated and results-driven, with a passion for learning and growth • Strong verbal and written communication skills • JavaScript and TypeScript as your primary development language • Experience with modern front-end or back-end web technologies and frameworks. • Strong technical leader with proven ability to lead Service Provider technical resources • Proven track record of working with scalable, high-quality web applications • Strong understanding of data structures and software design patterns • Experience interacting with ServiceNow or a comparable support ticketing system • 8+ years’ working with large scale API projects • 5+ years’ technical delivery ownership of JavaScript projects • Extensive experience developing with GraphQL; strong proficiency in GraphQL with Java implementation is also acceptable Preferred: • AWS Solutions Architect or Developer certification • Experience with RUST or other emerging web technologies • Communication & business/product management experience CORE WORK ACTIVITIES Technical Leadership • Trains and/or mentors other team members, and peers as appropriate • Ability to work liaising with multiple teams to steer projects from inception to successful delivery • Provides financial input on department or project budgets, capital expenditures or other cost/resource estimates as requested • Identifies opportunities to enhance the service delivery processes. Delivering Technology • Performs complex quantitative and qualitative analyses for service delivery processes and projects. • Facilitates achievement of expected deliverables and obligations of Services Providers • Validates completeness of requirements prior to Service Provider solutioning • Ensures all projects follow the defined development and business case processes • Ensures proper coordination with appropriate IT and vendor relations teams • Provides consultation for routine and complex systems development • Ensures early warning to the business stakeholder executives regarding degraded or missed service levels • Coordinates with Application Delivery and Infrastructure teams for deployment and production support activities IT Governance • Follows all defined IT standards and processes (i.e. IT Governance, SM&G, Architecture, etc.), and provides input for improvements to the appropriate process owners as needed • Maintains a proper balance between business and operational risk • Ability to assess when risks need to be escalated to right channels. • Follows the defined project management standards and processes Service Provider Management • Validates that Service Providers develop and manage respective aspects of a project plan, including schedules, deliverables, and appropriate metrics. • Makes short term plans for the team to effectively utilize resources • Monitors Service Provider outcomes • Reviews estimates of work effort for client project provided by Service Providers for accuracy • Facilitates timely resolution of service delivery problems and minimizes the impact to clients MANAGEMENT COMPETENCIES Leadership • Communication - Conveys information and ideas to others in a convincing and engaging manner through a variety of methods. • Leading Through Vision and Values - Keeps the organization's vision and values at the forefront of employee decision making and action. • Managing Change - Initiates and/or manages the change process and energizes it on an ongoing basis, taking steps to remove barriers or accelerate its pace; serves as role model for how to handle change by maintaining composure and performance level under pressure or when experiencing challenges. • Problem Solving and Decision Making - Identifies and understands issues, problems, and opportunities; obtains and compares information from different sources to draw conclusions, develops and evaluates alternatives and solutions, solves problems, and chooses a course of action. • Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values. • Strategy Development - Develops business plans by exploring and systematically evaluating opportunities with the greatest potential for producing positive results; ensures successful preparation and execution of business plans through effective planning, organizing, and on-going evaluation processes. Managing Execution • Building a Successful Team - Uses an effective interpersonal style to build a cohesive team; inspires and sustains team cohesion and engagement by focusing the team on its mission and importance to the organization. • Strategy Execution – Ensures successful execution across of business plans designed to maximize customer satisfaction, profitability, and market share through effective planning, organizing, and on-going evaluation processes. • Driving for Results - Sets high performance standards for self and others; takes ownership of objectives; initiates, focuses, and monitors efforts to achieve goals; and acts proactively, going beyond what is required. Building Relationships • Customer Relationships - Develops and sustains relationships based on an understanding of customer/stakeholder needs and actions consistent with the company’s service standards. • Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential. • Strategic Partnerships - Develops collaborative relationships with fellow employees and business partners by making them feel valued, appreciated, and included; explores partnership opportunities with other people in and outside the organization; influences and leverages corporate and continental shared services and/or discipline leaders (e.g., HR, Sales & Marketing, Finance, Revenue Management) to achieve objectives; maintains effective external relations with government, business and industry in respective countries; performs effectively as a liaison between locations, disciplines, and corporate to ensure needed resources are received and corporate strategies are understood and executed. Generating Talent and Organizational Capability • Developing Others - Supports the development of other’s skills and capabilities so that they can fulfill current or future job/role responsibilities more effectively. • Organizational Capability - Evaluates and adapts the structure of assignments and work processes to best fit the needs and/or support the goals of an organizational unit. Learning and Applying Professional Expertise • Continuous Learning - Actively identifies new areas for learning; regularly creates and takes advantage of learning opportunities; uses newly gained knowledge and skill on the job and learns through their application. • Technical Acumen - Understanding and utilizing professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges • Technical Intelligence: Knowledge and ability to define and apply appropriate technology to enhance business process • Development Methodologies: Knowledge of general stages of SDLC framework and the application tiers within the development space. • Information Security: Knowledge of the security considerations relevant within the development space, including industry best practices related to information security • Business Acumen - Understands and utilizes business information to manage everyday operations and generate innovative solutions to approach business and administrative challenges. • Basic Competencies - Fundamental competencies required for accomplishing basic work activities. • Basic Computer Skills - Using basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.). • Mathematical Reasoning - The ability to add, subtract, multiply, or divide quickly, correctly, and in a way that allows one to solve work-related issues. • Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences. • Reading Comprehension - Understanding written sentences and paragraphs in work related documents. • Writing - Communicating effectively in writing as appropriate for the needs of the audience. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates.  We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. All positions offer a 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts. Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others. Click here to learn more. Full-time positions also offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, paid parental leave and educational assistance. Washington Applicants Only: Employees will accrue paid sick leave, 0.077 PTO balance for every hour worked and be eligible to receive a minimum of 9 holidays annually. Marriott HQ is committed to a hybrid work environment that enables associates to Be connected. Headquarters-based positions are considered hybrid, for candidates within a commuting distance to Bethesda, MD; candidates outside of commuting distance to Bethesda, MD will be considered for Remote positions. Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.

Design and implement global change management and communication strategies to support HR initiatives and reduce business risk. | Bachelor's degree and 6+ years experience in change management, communications, or employee engagement with strong writing and influencing skills. | JOB SUMMARY As the Sr. Manager, Change Management and Communications you will be responsible for supporting and facilitating the creation and execution of change management and communication strategies for several high-priority HR initiatives globally. The ideal candidate brings experience in managing technology, people and process changes through creative and operational engagement strategies that drive awareness, reduce risk to the business, facilitate buy-in and generate excitement across key stakeholders. The ideal candidate brings deep knowledge for communications and change management best practices as well as a collaborative work style that thrives in a fast-paced and rapidly changing environment.    CANDIDATE PROFILE  Education and Experience  Required * Bachelor’s degree required; graduate degree preferred in Communications, Marketing, Organizational Development, Business Management, or Related Field  * Minimum of six years of experience supporting or leading change management, communications, employee engagement * Experience influencing business leaders, providing communication and change management support   Preferred •    Strong writer and copy editor, translating complex or technical information into a digestible narrative  •    Ability to create visual materials, on brand and designed to engage associates •    Strong facilitation, presentation, and influencing skills to drive productive outcomes •    Expertise in performing change diagnostic work and needs assessments •    Strong program and project management skills essential, including the knowledge of the project lifecycle phases     CORE WORK ACTIVITIES •    Design and execute effective communication and change management strategies that reduce risks, inform and inspire and drive adoption of new processes, technologies and/or behaviors •    Manage multiple priorities on time in a fast-paced, rapidly evolving work environment •    Lead the execution of key change management deliverables including focus groups and insights gathering, impact assessments, risk analysis, stakeholder analysis and more •    Lead the creation, review and distribution of internal communications and engagement tactics including presentations and talking points, direct email, webinar development and execution, creative content and videos, intranet UI, and more •    Partner with HR teams to measure success in support of full life-cycle deployment efforts as well as ad-hoc projects - from assessment to implementation to sustainment •    Identify and resolve issues and risks, provide timely updates to leadership  •    Provide input to ensure learning programs, training, and support materials are effective •    Manage senior level clients/stakeholders within and outside of HR to translate business needs into change and engagement solutions •    Write and edit clear and concise communications; create visually appealing materials •    Lead the creation and execution of key deliverables like: o    Communication and training strategy o    Change impact analyses and stakeholder assessments to determine change management needs for diverse audiences o    Deployment readiness checklists  o    Creative materials – videos, posters, graphics, flyers o    Facilitate meetings, reviews, and work collaboratively across the organization to produce effective results o    Measurement strategy to measure the effectiveness of change management and deployment efforts; set targets, track results and create plans to improve programs   At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates.  We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.  All positions offer a 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts.  Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others. Click here [https://life.marriott.com/wp-content/uploads/2025/09/benefitsoverviewp_2025edits_8.19.25.pdf] to learn more. Full-time positions also offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, paid parental leave and educational assistance.  Washington Applicants Only: Employees will accrue paid sick leave, 0.077 PTO balance for every hour worked and be eligible to receive a minimum of 9 holidays annually. Marriott HQ is committed to a hybrid work environment that enables associates to Be connected.  Headquarters-based positions are considered hybrid, for candidates within a commuting distance to Bethesda, MD; candidates outside of commuting distance to Bethesda, MD will be considered for Remote positions. Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work, begin your purpose, belong to an amazing global  team, and become the best version of you.

Lead technical delivery and ownership of large-scale data capabilities and mentor team members. | Requires 7 years experience with database design, ETL development, and leadership in data pipeline projects. | DUTIES: • Function as a technical lead and subject matter expert within the Digital Marketing data domain. • Perform research, analysis, design and development on a wide range of next generation data capabilities and products. • Assume technical ownership of service provider deliverables, lead their technical resources to ensure deliverables are of are high quality, follow standards & best practices, and perform at scale. • Ensure all projects follow the defined development and business case processes. • Ensure early warning to the business stakeholder executives regarding degraded or missed service levels. • Coordinate with Application Delivery and Infrastructure teams for deployment and production support activities • Follows all defined IT standards and processes (i.e. IT Governance, SM&G, Architecture, etc.), and provides input for improvements to the appropriate process owners as needed. • Maintain a proper balance between business and operational risk. • Assess when risks need to be escalated to right channels. • Follow the defined project management standards and processes. • Train and/or mentor other team members, and peers as appropriate • Liaise with multiple teams to steer projects from inception to successful delivery. • Identify opportunities to enhance the service delivery processes. • Validate that Service Providers develop and manage respective aspects of a project plan, including schedules, deliverables, and appropriate metrics. • Make short term plans for the team to effectively utilize resources. • Monitor Service Provider outcomes. • Review estimates of work effort for client project provided by Service Providers for accuracy. • Facilitate timely resolution of service delivery problems and minimizes the impact to clients. REQUIREMENTS: Bachelor’s degree or foreign equivalent degree in Computer Science, Computer Engineering or related technical field followed by 7 years of progressively responsible experience with database design, application modeling and ETL development. Experience must include: • 4 years technical delivery ownership of large-scale data pipelines and applications • 4 of experience assessing customer/client/stakeholder needs, creatively approaching solutions, and deciding and/or influencing appropriate courses of action • 3 years of hands-on experience with Snowflake or Oracle • 3 years of experience with industry leading ETL tools • 2 years of hands-on experience with API’s • 2 years of experience leading on/offshore services provider technical resources • 2 years of experience of mentoring and developing junior resources • 2 years of Experience with loyalty programs in the retail or hospitality industry 100% Remote; position may be performed from anywhere within the U.S. Travel to Marriot HQ in Bethesda MD at least once per quarter SALARY: $150,426 to $178,400 per year LOCATION: 7750 Wisconsin Ave. Bethesda, MD 20814 At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates.  We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. All positions offer a 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts. Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others. Click here to learn more. Full-time positions also offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, paid parental leave and educational assistance. Washington Applicants Only: Employees will accrue paid sick leave, 0.077 PTO balance for every hour worked and be eligible to receive a minimum of 9 holidays annually. Marriott HQ is committed to a hybrid work environment that enables associates to Be connected. Headquarters-based positions are considered hybrid, for candidates within a commuting distance to Bethesda, MD; candidates outside of commuting distance to Bethesda, MD will be considered for Remote positions. Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.

Lead and manage the property's catering sales department to achieve revenue goals, ensure guest satisfaction, and coordinate with hotel operations for seamless event execution. | Requires a 2- or 4-year degree in business or related field with 2-4 years of sales and marketing experience, plus leadership of catering sales teams. | JOB SUMMARY Functions as the business leader of the property's Catering Sales Department and manages the property's reactive and proactive catering sales efforts. Shares responsibility for achieving revenue goals, guest and associate satisfaction and the financial performance of the department. Implements the brand's service strategy and applicable brand initiatives in all aspects of the sales process. Provides day to day leadership to a team of on-property catering sales associates. Partners with key stakeholders within Area Sales to receive warms leads for more in-depth qualification of the business for the property. Partners with Event Management and hotel operations to sell products and services that the hotel has the ability to successfully execute. Verifies a seamless turnover from sales to operations and back to sales while consistently delivering a high level of service. Maintains accountability for verifying that the team maximizes revenue opportunities by up-selling and accurately forecasting (e.g., catering and group rooms) for all events. CANDIDATE PROFILE Education and Experience Required: 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 4 years experience in the sales and marketing or related professional area. OR 4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 2 years experience in the sales and marketing or related professional area. Preferred: 4 year college degree. CORE WORK ACTIVITIES Managing Sales Activities Manages the catering sales efforts for the hotel including local and group/convention business. Solicits/books local catering business and develops group business. Develops and manages catering sales revenue and operation budgets, and provides forecasting reports. Works with the management team to create and implement a catering sales/marketing plan addressing revenue, customers and market. Develops menus that drive sales. Assists with selling, implementation and follow-through of catering promotions. Executes and supports Marriott's Customer Service Standards and hotel's Brand Standards. Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence). Participates in and practices daily service basics of the brand (e.g.,, Marriott Hotels & Resorts (MHR) Spirit to Serve Daily Basics, Renaissance Hotels and Resorts (RHR) Savvy Service Basics, Courtyard, SpringHill Suites, Fairfield Inn Basics of the Day, Residence Inn Daily Huddle, or TownePlace Suites Morning Meeting). Coordinates and deploys catering sales resources on-property to establish pull-through and sustainment of catering sales strategies and selling solutions. Develops a close working relationship with operations to execute strategies at the hotel level. Verifies that the property implements a seamless turnover from sales to operations and back to sales while consistently delivering high level of service. Monitors the effective resolution of guest issues that arise as a result of the sales process by creating mechanisms to channel issues to property leadership and/or other appropriate stakeholders. Maintains successful performance by increasing revenues, controlling expenses and providing a return on investment for the owner and Marriott International. Implements the brand's service strategy and applicable brand initiatives in all aspects of the sales process. Performs other duties, as assigned, to meet business needs. Building Successful Relationships Interacts effectively with guests/clients, sales and kitchen, vendors, competitors, local community, catering associations and other hotel departments in order to monitor guest satisfaction. Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and monitoring their satisfaction before and during their program/event. Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to Marriott. Gains understanding of the hotel's primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event. Partners with key stakeholders within Area Sales to receive warms leads for more in-depth qualification of the business for the property. Partners with Event Management and hotel operations to sell products and services that the hotel has the ability to successfully execute. Leadership Manages and directs the on-property catering sales managers to achieve hotel revenue goals by proactively targeting current and new high value accounts in the market and implementing effective catering sales deployment strategies to grow market share. Partners with Human Resources (HR) to attract, develop and retain the right people in order to support the strategic priorities of the market. Creates effective structures, processes, jobs and performance management systems are in place. Sets goals and expectations for direct reports using the Leadership Performance Process (LPP), align performance and rewards, addresses performance issues and holds staff accountable for successful results. Forecasts talent needs and manages talent acquisition strategy with HR to minimize lost time due to turnover. Keeps an active list of the competition's best sales people and executes a recruitment and acquisition plan with HR. Supports tools and training resources to educate sales associates on winning catering solutions. Champions leadership development and workforce planning priorities by assessing, selecting, retaining and developing diverse, high-caliber talent that can lead the organization today and strengthen the leadership bench for the future; continues to upgrade the sales & marketing talent; works with HR to anticipate future talent needs based on business growth plans. Identifies, trains and mentors catering sales associates. Transfers functional knowledge and develop catering sales skills of other discipline managers. Shares responsibility for achieving revenue goals, guest and associate satisfaction and the financial performance of the department. Provides day to day leadership to a team of on-property catering sales associates. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Lead and manage the property's sales department to achieve booking and revenue goals, develop and implement sales strategies, manage marketing budgets, build customer and community relationships, and provide leadership to sales associates. | Requires a 2- or 4-year degree in business or related field, 2-4 years of sales and marketing experience preferably in lodging/hospitality, demonstrated team supervision skills, and progressive hotel industry experience. | Additional Information Job Number 25116947 Job Category Sales & Marketing Location The Westin Book Cadillac Detroit, 1114 Washington Blvd, Detroit, Michigan, United States, 48226VIEW ON MAP (Westin Book Cadillac Detroit, 1114 Washington Blvd, Detroit, Michigan, United States, 48226) Schedule Full Time Located Remotely? N Position Type Management JOB SUMMARY Functions as the leader of the propertyu2019s sales department for properties with bookings over 300 peak rooms and significant local catering revenue. Manages the property's reactive and proactive sales efforts. Provides day to day leadership to sales associates to achieve property sales objectives with overall responsibility for achieving booking goals and property revenues. Implements the brandu2019s service strategy and applicable brand initiatives in all aspects of the sales process and focuses on building long-term, value-based customer relationships that enable achievement of the hotelu2019su2019 sales objectives. Evaluates the propertyu2019s participation in the various sales channels (e.g., Area Sales, Group Sales within the Sales Office, electronic lead channels, etc.) and develops strong working relationships to proactively position and market the property. Manages the marketing budget to enable development of property specific campaigns, promotions and collateral to drive revenue and meet property objectives. Interfaces with regional marketing communications for regional and national promotions pull through. Develops and implements propertyu2013wide strategies that deliver products and services to meet or exceed the needs and expectations of the brandu2019s target customer profile and property associates and provides a return on investment to the owner and Marriott International. CANDIDATE PROFILE Education and Experience Required: u2022 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 4 years experience in the sales and marketing or related professional area. OR u2022 4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 2 years experience in the sales and marketing or related professional area. Preferred: u2022 4 year college degree. u2022 Demonstrated skills in supervising a team. u2022 Lodging sales experience. u2022 Hotel industry work experience, demonstrating progressive career growth and a pattern of exceptional performance. CORE WORK ACTIVITIES Managing Sales Activities u2022 Manages the development of a strategic account plan for the demand generators in the market. u2022 Manages the property's reactive and proactive sales efforts. u2022 Determines and develops marketing communication activities, in conjunction with Regional Marketing Communications. u2022 Provides customer intelligence in evaluating the market and economic trends that may lead to changes in sales strategy to meet or exceed customer expectations. u2022 Reviews the Strategic Alignment Review (STAR) report, competitive shopping reports and uses other resources to maintain an awareness of the hotelu2019s market position. u2022 Researches competitoru2019s sales team strategies to identify ways to grow occupancy and RevPAR and increase market share. u2022 Attends sales strategy meetings to provide input on weekly and overall sales strategy. u2022 Suggests innovative marketing ideas and develops deployment strategies to continue to grow market share. u2022 Evaluates and supports participation and account deployment with Area Sales and Group Sales within the Sales Office. u2022 Serves as the sales contact for the General Manager, property leadership team, Group Sales and Area Sales leaders. u2022 Serves as the sales contact for customers; serves as the customer advocate. u2022 Serves as hotel authority on sales processes and sales contracts. u2022 Serves as the property sales liaison with Area Sales, Group Sales, Revenue Management, Event Management, Regional Marketing Communications and other hotel departments as appropriate. u2022 Participates in sales calls with members of the Sales and Marketing team to acquire new business and/or close on business. u2022 Identifies public relations opportunities and coordinates activities to augment the overall marketing communication strategy. u2022 Supports the General Manager by coordinating crisis communications. u2022 Executes and supports Marriottu2019s Customer Service Standards and hotelu2019s Brand Standards. u2022 Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence). u2022 Participates in and practices daily service basics of the brand (e.g., , Marriott Hotels and Resorts (MHR) Spirit to Serve Daily Basics, Renaissance Hotels and Resorts (RHR) Savvy Service Basics, Courtyard, SpringHill Suites, Fairfield Inn Basics of the Day, Residence Inn Daily Huddle, or TownePlace Suites Morning Meeting). u2022 Implements a seamless turnover from sales to operations and back to sales while consistently delivering high level of service. u2022 Monitors the effective resolution of guest issues that arise as a result of the sales process by creating mechanisms to channel issues to property leadership and/or other appropriate stakeholders. u2022 Maintains successful performance by increasing revenues, controlling expenses and providing a return on investment for the owner and Marriott International. u2022 Implements the brandu2019s service strategy and applicable brand initiatives in all aspects of the sales process and focuses on building long-term, value-based customer relationships that enable achievement of the hotelu2019su2019 sales objectives. u2022 Interfaces with regional marketing communications for regional and national promotions pull through. u2022 Performs other duties, as assigned, to meet business needs. Building Successful Relationships u2022 Develops strong partnerships with local organizations to further increase brand/product awareness. u2022 Develops and manages internal key stakeholder relationships. u2022 Develops strong community and public relations by maintaining property participation in local, regional and national tradeshows and client events. u2022 Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and monitoring their satisfaction before and during their program/event. u2022 Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to Marriott. u2022 Gains understanding of the hotelu2019s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event. Leadership u2022 Functions as the leader of the propertyu2019s sales department for properties with bookings over 300 peak rooms and significant local catering revenue. u2022 Develops sales goals and strategies and verifies alignment with the brand business strategy. u2022 Executes the sales strategy in order to meet individual booking goals for both self and staff. u2022 Coaches leaders of revenue generating departments in developing effective revenue strategies and setting aggressive goals that will drive the property's financial performance. u2022 Verifies Sales team understands and is leveraging Marriott International (MI) demand engines to full potential. u2022 Works with Human Resources, Engineering and Loss Prevention to monitor compliance with local, state and federal regulations and/or union requirements. u2022 Partners with Human Resources to attract, develop and retain the right people in order to support the strategic priorities of the market. u2022 Creates effective structures, processes, jobs and performance management systems are in place. u2022 Sets goals and expectations for direct reports using the Leadership Performance Process (LPP), aligns performance and rewards, addresses performance issues and holds staff accountable for successful results. u2022 Forecasts talent needs and manages talent acquisition strategy with Human Resources (HR) to minimize lost time due to turnover. u2022 Maintains an active list of the competitionu2019s best sales people and executes a recruitment and acquisition plan with HR. u2022 Supports tools and training resources to educate sales associates on winning catering solutions. u2022 Champions leadership development and workforce planning priorities by assessing, selecting, retaining and developing diverse, high-caliber talent that can lead the organization today and strengthen the leadership bench for the future; continues to upgrade the sales & marketing talent; works with HR to anticipate future talent needs based on business growth plans. u2022 Identifies, trains and mentors group sales associates; utilizes all available on the job training tools for associates. u2022 Transfers functional knowledge and develops group sales skills of other discipline managers. u2022 Provides day to day leadership to sales associates to achieve property sales objectives with overall responsibility for achieving booking goals and property revenues. u2022 Evaluates the propertyu2019s participation in the various sales channels (e.g., Area Sales, Group Sales within the Sales Office, electronic lead channels, etc.) and develops strong working relationships to proactively position and market the property. u2022 Manages the marketing budget to enable development of property specific campaigns, promotions and collateral to drive revenue and meet property objectives. The salary range for this position is $124,000 to $169,000 annually. Marriott offers a bonus program, comprehensive health care benefits, 401(k) plan with up to 5% company match, employee stock purchase plan at 15% discount, accrued paid time off (including sick leave where applicable), life insurance, group disability insurance, travel discounts, adoption assistance, paid parental leave, health savings account (except for positions based out of or performed in Hawaii), flexible spending accounts, tuition assistance, pre-tax commuter benefits, other life and work wellness benefits, and may include other incentives such as stock awards and deferred compensation plans. Benefits and incentive compensation may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions. The compensation and benefits information is provided as of the date of this posting. Marriott reserves the right to modify compensation and benefits at any time, with or without notice, subject to applicable law. _At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._ At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brandu2019s unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. Be where you can do your best work,u200b begin your purpose, belong to an amazing globalu200bteam, and become the best version of you.