Marriott

Support daily room operations by managing staff, budgets, and guest services to ensure high standards and maximize revenue. | Requires 3 years relevant experience or 2-year degree with 1 year experience, proficiency in operations, staff and financial management. | JOB SUMMARY Entry level management position that focuses on supporting the day-to-day activities of Rooms Operations of areas that include Housekeeping, Recreation. Laundry, Staff, AYS and Concierge/Guest Services. Position assists in working with employees to carry out guest arrival and departure procedures and to maintain the property’s cleanliness standards. Strives to ensure guest and employee satisfaction and achieve the operating budget. CANDIDATE PROFILE Education and Experience • High school diploma or GED; 3 years experience in the guest services, front desk, housekeeping, or related professional area. OR • 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 1 year experience in the guest services, front desk, housekeeping, or related professional area. CORE WORK ACTIVITIES Supporting the Management of Rooms Operations Activities • Opens and closes Front Desk shifts / Housekeeping and ensuring completion of assigned shift checklist and other duties. • Runs and reviews critical information contained in room operations reports. • Understands the functions of the Recreation. Laundry, Housekeeping, Bell Staff, AYS, Front Desk and Concierge/Guest Services operations. • Operates all department equipment as necessary and reporting malfunctions. • Ensures employees have the proper supplies and uniforms. • Understands night audit procedures and being able to comprehend and utilize reports as necessary. • Understands and complies with loss prevention policies and procedures. • Communicates performance expectations employees in accordance with job descriptions for each position. • Handles employee questions and concerns. • Effectively schedules employees to business demands and tracks employee time and attendance. Contributing Information to Support Managing to Budget • Supervises same day selling procedures to maximize room revenue and property occupancy. • Verifies accuracy of room rates to maximize revenue opportunities • Uses budgets, operating statements and payroll progress reports as needed to assist in the management of the Room Operations. • Participates in the management of departmental controllable expenses to achieve or exceed budgeted goals. • Understands the impact of Room Operations on the overall property financial goals and objectives. Providing for and Managing the Guest Experience • Assists in the investigation of employee and guest accidents. • Assists in the use of a guest information tracking system to ensure that a successful repeat guest recognition program is in use to recognize guest preferences and • Sets a positive example for guest relations. • Interacts with guests to obtain feedback on product quality and service levels; effectively responding to and handles guest problems and complaints seeking assistance from supervisor as necessary. • Assists in the review of comment cards and guest satisfaction results with employees.   At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. Why have less when you can have MORE — all under one roof? Rooted in our expertise and leadership in meetings and experiences, Gaylord Hotels intentionally deliver environments, services and programming that bring people together in an extraordinary way. The heart of our brand are STARs, who are creative, entrepreneurial and dedicated to providing thoughtful, big-hearted service to guests. At Gaylord, we provide STARs with opportunities well beyond that of a traditional hotel—offering you endless career opportunities, the extras, and MORE. In joining Gaylord, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global  team, and become the best version of you.

Manage daily operations, staff, budgets, and ensure service quality in food and beverage settings. | Requires high school or associate degree with 2-4 years relevant experience and strong leadership skills. | JOB SUMMARY Supervises daily Food and Beverage (F&B) shift operation and monitors compliance with all F&B policies, standards, and procedures. Manages day-to-day operations verifying that the quality, standards and meeting the expectations of the customers on a daily basis. Maintains the operating budget, and verifies that standards and legal obligations are followed. Develops specific goals and plans to prioritize, organize, and accomplish work.. CANDIDATE PROFILE Education and Experience • High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area. OR • 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area. CORE WORK ACTIVITIES Managing Day-to-Day Operations • Assists in the ordering of Food and Beverage (F&B) supplies, cleaning supplies and uniforms. • Supervises daily F&B shift operation and monitors compliance with all F&B policies, standards and procedures. • Supports and supervises an effective monthly self inspection program. • Operates all department equipment as necessary and reports malfunction. • Supervises staffing levels to verify that guest service, operational needs, and financial objective are met. • Encourages and builds mutual trust, respect, and cooperation among team members. • Understands employee positions well enough to perform duties in employees' absence. • Develops specific goals and plans to prioritize, organize, and accomplish work. • Monitors and maintains the productivity level of employees. • Verifies that all team members/supervisors understand the brand specific philosophy. • Maintains the operating budget, and verifies that standards and legal obligations are followed. • Assists supervisors in understanding team members ever changing needs and expectations, and how to exceed them. • Celebrates and fosters decisions that result in successes as well as failures. • Communicates areas that need attention to staff and follows up to verify understanding. • Coordinates cleaning program in all F&B areas (e.g., General clean), identifying trends and making recommendation for improvements. • Establishes and maintains open, collaborative relationships with employees. • Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork and passion for providing service. • Follows property specific second effort and recovery plan. • Stays readily available/ approachable for all team members. • Demonstrates knowledge of the brand specific service culture. Providing Exceptional Customer Service • Provides services that are above and beyond for customer satisfaction and retention. • Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. • Serves as a role model to demonstrate appropriate behaviors. • Manages day-to-day operations, monitors quality, and standards and meets the expectations of the customers on a daily basis. • Takes proactive approaches when dealing with guest concerns. • Sets a positive example for guest relations. • Stays readily available/ approachable for all guests. • Reviews comment cards and guest satisfaction result with employees. • Responds in a timely manner to customer service department request. Additional Responsibilities • Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person. • Provides guidance and direction to subordinates, including setting performance standards and monitoring performance. • Analyzes information and evaluates results to choose the best solution and solve problems. • Performs hourly job function if necessary. • Extends professionalism and courtesy to team members at all times. • Comprehends budgets, operating statements and payroll progress report. • Performs other duties, as assigned, to meet business needs.   At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global  team, and become the best version of you.

Coordinate security assessments, mentor team members, manage projects, and communicate security concepts to leadership. | Bachelor's degree or equivalent with 3+ years IT experience, strong interpersonal and organizational skills, knowledge of ITIL and cloud security preferred. | This is a temporary position.  The assignment length is through July 30th, 2027.  JOB SUMMARY This role is responsible for assuring all functions of the Security Engagement Review (SER) Process are performed in a timely manner. As a member of the Security Architecture and Strategy (SA) team as a coordinator role working within the SA team assigning engagements, verifying the SERs are moving forward, identifying challenges in completion of these assessments and removing obstacles to the completion. This role will also require experience in training fellow team members on processes or workflows, as well as mentoring team members after training to ensure they are performing at the highest levels. The coordinator will also work with teams outside SA to gather the required information for the completion of the SER, guide these teams during the process, and serve as the point of contact for any issues or questions that arise.   Other tasks which will make this role successful would include creating and giving presentations on the SER process and organization, including senior executive level associates, managing small projects, and a level of comfort in explaining basic security concepts. Strong organizational and interpersonal skills are required.   CANDIDATE PROFILE  Education and Experience Required: * Bachelor’s degree in Computer Sciences or related field or equivalent experience/certification * 3+ years overall Information Technology prior experience at Marriott (preferred) or in a similarly large organization. * Experience as a Coordinator in reviewing Security Architectures and explaining security risks/gaps as well as mitigation strategies at a high level is highly desirable. * The coordinator must have strong interpersonal communication skills, as well as organizational skills. Preferred: * Strong working knowledge of IT service management (e.g., ITIL-related disciplines * Ability to communicate Security Requirements for areas including but not limited to; Cloud Computing, Application Development, IAM, and Infrastructure design and standards to a varied audience at a high level. * Experience in hospitality, with a focus on technologies such as data centers, project management, and third-party vendor projects. * Ability to multitask and prioritize projects to provide excellent customer satisfaction results. * Coordination of team members to assure no tasks remain unfinished or abandoned. * Ability to conduct independent research on possible issues with the process. * Strong abilities and experience in documentation and written communication for diverse audiences * Experience working with diverse and distributed global teams. * Basic knowledge of technologies such as, but not limited to; SaaS services, Application Design, Network Infrastructure, Operating Systems, Identity and Access Management. * Strong negotiating, influencing and problem resolution skills * Ability to effectively prioritize and execute tasks in a high-pressure environment * Ability to assess customer/client needs, creatively approach solutions, decide and influence appropriate courses of action independently.   CORE WORK ACTIVITIES * Works with internal stakeholders to organize and coordinate all steps and functions to complete the Security Engagement process. This includes organizing and hosting meetings; communicating status of assessments and following up on requests for information; escalating issues to management on assessments being delayed. * Consults with customers to gather and evaluate functional requirements and provides these to the Security Architect team. * Works with the Security Architect Analysts to monitor ongoing project activities, intake of new projects and monitoring of the Security Engagement Process to meet team objectives for performance.   Managing Projects and Priorities * Develops specific goals and plans to prioritize, organize, and accomplish work. * Makes and executes the necessary decisions to keep moving forward toward achievement of goals. * Provides direction and assistance to other teams regarding projects. * Determines priorities, schedules, plans and necessary resources to promote completion of any projects on schedule.   Delivering on the Needs of Key Stakeholders * Understands and meets the needs of key stakeholders. * Communicates concepts in a clear and persuasive manner that is easy to understand. * Demonstrates an understanding of business priorities. * Supports the achievement of team and process performance goals.   Providing Process Guidance and Consultation * Provides recommendations to improve the effectiveness of processes and programs. * Demonstrates advanced knowledge of job-relevant issues, products, systems, and processes. * Applies knowledge/judgment to achieve business goals. * Foresees, identifies, and resolves problems.   At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates.  We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.  All locations offer 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts.  Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others. Click here [https://life.marriott.com/wp-content/uploads/2025/09/benefitsoverviewf_2025edits_8.19.25.pdf] to learn more. Full-time positions also offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, and paid parental leave.  Washington Applicants Only: Employees will accrue paid sick leave, 0.0384 PTO balance for every hour worked and be eligible to receive minimum of 9 holidays annually.  Marriott HQ is committed to a hybrid work environment that enables associates to Be connected.  Headquarters-based positions are considered hybrid, for candidates within a commuting distance to Bethesda, MD; candidates outside of commuting distance to Bethesda, MD will be considered for Remote positions. Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work, begin your purpose, belong to an amazing global  team, and become the best version of you.

Oversee daily operations and lead teams to meet organizational goals. | Experience managing teams and operational procedures with leadership skills. | JOB SUMMARY Assists in managing the execution of all operations in the rooms area departments (e.g.,Front Office, Engineering/Maintenance, Housekeeping) and managing staff. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Monitors compliance with standards and procedures. Leads specific team while assisting with meeting or exceeding property goals. CANDIDATE PROFILE Education and Experience • High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area. OR • 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area. CORE WORK ACTIVITIES Leading Room Operations Team • Verifies that goals are being translated to the team as they relate to guest tracking and productivity. • Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service. • Understands employee and guest satisfaction results and developing game plans to attack need areas and expand on the strengths. • Verifies that the team has the capabilities to meet expectations. • Leads by example demonstrating self-confidence, energy and enthusiasm. • Assists employees in understanding guests’ ever-changing needs and expectations, and exceeding them. Managing Property Rooms Operations Function(s) • Assists in managing the execution of all operations in the rooms area departments (e.g., Front Office, Engineering/Maintenance, Housekeeping). • Follows property specific second effort and recovery plan. • Publishes all guest satisfaction results in a timely fashion including all guest satisfaction forms, comment cards and guest letters. • Takes proactive approaches when dealing with employee concerns. • Extends professionalism and courtesy to employees at all times. • Communicates/updates all goals and results with employees. • Meets semiannually with staff on a one-to-one basis. • Assists/teaches the team scheduling against guest and hours/occupied room goals. • Performs hourly job functions as needed. • Performs other duties, as assigned, to meet business needs. Managing and Monitoring Activities that Affect the Guest Experience • Understands the brand's service culture. • Provides excellent customer service by being readily available/approachable for all guests. • Strives to continually improve guest and employee satisfaction. • Takes proactive approaches when dealing with guest concerns. • Extends professionalism and courtesy to guests at all times. • Responds timely to customer service department request. • Verifies that all team members meet or exceed all hospitality requirements. Managing Profitability • Assists in performing required annual Quality audit with General Manager (GM) & Regional Director (RD). • Verifies that a viable key control program is in place. • Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement. • Strives to maximize the financial performance of the department. Conducting Human Resources Activities • Interviews and assists in making hiring decisions. • Receives hiring recommendations from team supervisors. • Verifies that orientations for new team members are thorough and completed in a timely fashion. • Solicits employee feedback, utilizes an “open door” policy, and reviews employee satisfaction results to identify and address employee problems or concerns. • Verifies property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process, where applicable. • Celebrates successes and publicly recognizes the contributions of team members.   At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.   JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global  team, and become the best version of you.

Design, develop, and maintain scalable AEM applications and headless implementations to power global digital experiences. | Bachelor's degree and 7+ years of software design experience with AEM development using Java, plus proficiency in headless architectures and modern front-end integrations. | This is a temporary position.  JOB SUMMARY Marriott is seeking a FLEX Senior Software Engineer with deep Adobe Experience Manager (AEM) expertise to help build and evolve the technology that powers our global digital experiences. This role combines hands-on engineering, solution design, and technical leadership to deliver scalable, content-driven platforms and modern web experiences. You will work closely with cross-functional teams to drive innovation, improve platform capabilities, and ensure the delivery of reliable, high-performing solutions across Marriott's digital ecosystem.    CANDIDATE PROFILE  Education and Experience Required * Bachelor's degree in Computer Science, Software Engineering, or related field (or equivalent experience), with 7+ years of software design and development experience * 7+ years of hands-on Java and Adobe Experience Manager (AEM) development experience, including JCR, Sling Models, OSGi services, workflows, dispatcher configuration, and replication agents * Experience building modern AEM solutions, including headless AEM architectures, server-side rendering (SSR), and development using Java, HTL/Sightly, JavaScript, HTML, and CSS Preferred * Experience with AEM as a Cloud Service and cloud-based or hybrid AEM deployments, including CI/CD pipeline development, deployment automation, and operational monitoring * Experience integrating headless AEM with modern front-end technologies such as React, Nextjs, and GraphQL * Knowledge of advanced AEM capabilities including personalization, content targeting, dynamic content delivery, and modern digital experience best practices   CORE WORK ACTIVITIES * Design, develop, and maintain scalable Adobe Experience Manager (AEM) applications, components, templates, services, and content models to support Marriott digital experiences  * Develop custom AEM solutions using Java, Sling Models, OSGi services, HTL/Sightly, workflows, and content repository best practices  * Build and support headless AEM implementations that deliver content to React, Nextjs, and other modern front-end applications through GraphQL APIs and content fragments  * Integrate AEM with enterprise platforms, backend services, and third-party systems using REST, GraphQL, and modern integration patterns  * Design and optimize content architecture, content fragment models, and publishing strategies to improve content reuse, scalability, and authoring efficiency  * Configure and maintain AEM Dispatcher, caching, replication, and publishing mechanisms to ensure performance, availability, and content accuracy  * Collaborate with front-end engineers, product teams, architects, QA engineers, and content authors to deliver seamless and performant digital experiences  * Contribute to CI/CD pipelines, deployment automation, environment management, and operational monitoring to support reliable software delivery  * Analyze, troubleshoot, and resolve complex application, content, and platform issues across development, testing, and production environments  * Optimize application performance, scalability, and SEO through effective caching strategies, server-side rendering, and architectural improvements  * Lead technical design discussions, perform code reviews, establish engineering standards, and champion best practices for quality, security, accessibility, and maintainability  * Mentor and support engineers through technical guidance, knowledge sharing, documentation, and cross-team collaboration   At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates.  We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.  All locations offer 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts.  Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others. Click here [https://life.marriott.com/wp-content/uploads/2025/09/benefitsoverviewf_2025edits_8.19.25.pdf] to learn more. Full-time positions also offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, and paid parental leave.  Washington Applicants Only: Employees will accrue paid sick leave, 0.0384 PTO balance for every hour worked and be eligible to receive minimum of 9 holidays annually.  Marriott HQ is committed to a hybrid work environment that enables associates to Be connected.  Headquarters-based positions are considered hybrid, for candidates within a commuting distance to Bethesda, MD; candidates outside of commuting distance to Bethesda, MD will be considered for Remote positions. Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work, begin your purpose, belong to an amazing global  team, and become the best version of you.

Manage deployment automation, observability, and operational reliability of enterprise GraphQL platform. | 7+ years software engineering with 5+ years AWS and Kubernetes, proficiency in CI/CD tools and Node.js build pipelines. | JOB SUMMARY  The GraphQL API team at Marriott believes they can improve the digital experience of millions of guests around the globe while also enhancing the engineering experience for teams across the organization. We achieve this by building reliable, scalable, and secure platforms that enable the rapid delivery of high-quality digital experiences.  We are seeking a highly motivated and experienced DevOps Engineer who is passionate about automation, cloud-native technologies, and operational excellence. The ideal candidate will have a strong background in cloud platforms, CI/CD automation, Kubernetes, and production operations, along with outstanding communication and collaboration skills.  In this role, you will play a critical role in supporting and evolving Marriott's enterprise GraphQL platform, including deployment automation, environment management, observability, scalability, and operational reliability across cloud-native environments. You will partner with software engineers, platform teams, and digital product teams to drive platform modernization, implement deployment and operational best practices, and ensure the availability, performance, and security of mission-critical services.  Success in this role requires the ability to manage multiple priorities, solve complex operational challenges, and collaborate effectively across technical and business teams. You will help establish standards for cloud infrastructure, CI/CD, release management, monitoring, and platform operations while continuously improving system reliability, operational efficiency, and the overall developer experience.  If you feel you are up for the challenge, then please see further details below…  CANDIDATE PROFILE  Education and Experience  Required   * 7+ years of experience in software engineering, with a strong focus on DevOps, application deployment, automation, and operational support.  * 5+ years of experience working with cloud platforms and services, preferably AWS.  * Strong experience with Kubernetes, containerization technologies, and cloud-native application deployment.  * 5+ years of experience implementing and managing CI/CD pipelines using tools such as Harness or Jenkins.  * 5+ years of experience maintaining and supporting production application environments.  * Knowledge of application build, deployment, and release management processes, including Node.js application build pipelines.  * Experience with modern front-end and/or back-end web technologies and frameworks.  * Solid understanding of Software Development Life Cycle (SDLC) methodologies and Agile (Scrum) practices.  * Excellent verbal and written communication skills, including the ability to collaborate effectively across technical and business teams.  * Self-motivated, results-oriented professional with a strong commitment to continuous learning and professional growth.  Preferred   * AWS Solutions Architect, Developer, or related AWS certification.  * Experience supporting, deploying, and optimizing API platforms and GraphQL services, including automation, monitoring, scalability, reliability, and operational excellence.  * Experience with Harness.io and other modern DevOps automation platforms.  * Experience with API Gateway technologies (AKANA preferred) and Content Delivery Networks (AKAMAI preferred).  * Technical writing and documentation experience.  * Experience with Rust or other emerging web technologies and frameworks.  * Experience collaborating with business stakeholders, product teams, and cross-functional partners.     CORE WORK ACTIVITIES     Technical Leadership  * Trains and/or mentors other team members, and peers as appropriate   * Ability to work liaising with multiple teams to steer projects from inception to successful delivery   * Provides financial input on department or project budgets, capital expenditures or other cost/resource estimates as requested  * Identifies opportunities to enhance the service delivery processes.  Delivering Technology   * Performs complex quantitative and qualitative analyses for service delivery processes and projects.  * Facilitates achievement of expected deliverables and obligations of Services Providers  * Validates completeness of requirements prior to Service Provider solutioning  * Ensures all projects follow the defined development and business case processes  * Ensures proper coordination with appropriate IT and vendor relations teams  * Provides consultation for routine and complex systems development  * Ensures early warning to the business stakeholder executives regarding degraded or missed service levels  * Coordinates with Application Delivery and Infrastructure teams for deployment and production support activities     IT Governance  * Follows all defined IT standards and processes (i.e. IT Governance, SM&G, Architecture, etc.), and provides input for improvements to the appropriate process owners as needed  * Maintains a proper balance between business and operational risk   * Ability to assess when risks need to be escalated to right channels.   * Follows the defined project management standards and processes  Service Provider Management  * Validates that Service Providers develop and manage respective aspects of a project plan, including schedules, deliverables, and appropriate metrics.  * Makes short term plans for the team to effectively utilize resources  * Monitors Service Provider outcomes  * Reviews estimates of work effort for client project provided by Service Providers for accuracy  * Facilitates timely resolution of service delivery problems and minimizes the impact to clients     MANAGEMENT COMPETENCIES     Leadership  * Communication - Conveys information and ideas to others in a convincing and engaging manner through a variety of methods.  * Leading Through Vision and Values - Keeps the organization's vision and values at the forefront of employee decision making and action.  * Managing Change - Initiates and/or manages the change process and energizes it on an ongoing basis, taking steps to remove barriers or accelerate its pace; serves as role model for how to handle change by maintaining composure and performance level under pressure or when experiencing challenges.  * Problem Solving and Decision Making - Identifies and understands issues, problems, and opportunities; obtains and compares information from different sources to draw conclusions, develops and evaluates alternatives and solutions, solves problems, and chooses a course of action.  * Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.   * Strategy Development - Develops business plans by exploring and systematically evaluating opportunities with the greatest potential for producing positive results; ensures successful preparation and execution of business plans through effective planning, organizing, and on-going evaluation processes.  Managing Execution  * Building a Successful Team - Uses an effective interpersonal style to build a cohesive team; inspires and sustains team cohesion and engagement by focusing the team on its mission and importance to the organization.  * Strategy Execution – Ensures successful execution across of business plans designed to maximize customer satisfaction, profitability, and market share through effective planning, organizing, and on-going evaluation processes.  * Driving for Results - Sets high performance standards for self and others; takes ownership of objectives; initiates, focuses, and monitors efforts to achieve goals; and acts proactively, going beyond what is required.        Building Relationships  * Customer Relationships - Develops and sustains relationships based on an understanding of customer/stakeholder needs and actions consistent with the company’s service standards.  * Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.  * Strategic Partnerships - Develops collaborative relationships with fellow employees and business partners by making them feel valued, appreciated, and included; explores partnership opportunities with other people in and outside the organization; influences and leverages corporate and continental shared services and/or discipline leaders (e.g., HR, Sales & Marketing, Finance, Revenue Management) to achieve objectives; maintains effective external relations with government, business and industry in respective countries; performs effectively as a liaison between locations, disciplines, and corporate to ensure needed resources are received and corporate strategies are understood and executed.  Generating Talent and Organizational Capability   * Developing Others - Supports the development of other’s skills and capabilities so that they can fulfill current or future job/role responsibilities more effectively.  * Organizational Capability - Evaluates and adapts the structure of assignments and work processes to best fit the needs and/or support the goals of an organizational unit.  Learning and Applying Professional Expertise  * Continuous Learning - Actively identifies new areas for learning; regularly creates and takes advantage of learning opportunities; uses newly gained knowledge and skill on the job and learns through their application.  * Technical Acumen - Understanding and utilizing professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges  * Technical Intelligence: Knowledge and ability to define and apply appropriate technology to enhance business process    * Development Methodologies: Knowledge of general stages of SDLC framework and the application tiers within the development space.  * Information Security: Knowledge of the security considerations relevant within the development space, including industry best practices related to information security  * Business Acumen - Understands and utilizes business information to manage everyday operations and generate innovative solutions to approach business and administrative challenges.  * Basic Competencies - Fundamental competencies required for accomplishing basic work activities.  * Basic Computer Skills - Using basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).  * Mathematical Reasoning - The ability to add, subtract, multiply, or divide quickly, correctly, and in a way that allows one to solve work-related issues.  * Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.  * Reading Comprehension - Understanding written sentences and paragraphs in work related documents.  * Writing - Communicating effectively in writing as appropriate for the needs of the audience.       At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates.  We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.  All positions offer a 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts.  Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others. Click here [https://life.marriott.com/wp-content/uploads/2025/09/benefitsoverviewp_2025edits_8.19.25.pdf] to learn more. Full-time positions also offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, paid parental leave and educational assistance.  Washington Applicants Only: Employees will accrue paid sick leave, 0.077 PTO balance for every hour worked and be eligible to receive a minimum of 9 holidays annually. Marriott HQ is committed to a hybrid work environment that enables associates to Be connected.  Headquarters-based positions are considered hybrid, for candidates within a commuting distance to Bethesda, MD; candidates outside of commuting distance to Bethesda, MD will be considered for Remote positions. Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work, begin your purpose, belong to an amazing global  team, and become the best version of you.

Lead global connectivity infrastructure and distribution channel optimization including technology implementations and cross-team collaboration. | Bachelor's degree plus 8+ years in sales, marketing, or related area with team management and transformational business experience. | The global distribution landscape in the lodging industry continues to expand and become more complex.  The Distribution Strategy team is charged with identifying, developing, and executing the means to drive customers to Marriott’s lowest cost and direct channels, while optimizing the relationships with third party channels like Online Travel Agencies (OTAs), Metasearch, wholesalers, and travel agencies.  Marriott recognizes that our portfolio’s performance in external intermediary channels is a key area of focus.    As a member of the Distribution Strategy team, the Director, Global Connectivity Operations and Development is a role that will help shape and execute the current and future state global vision for connectivity infrastructure, capabilities, and processes. The associate will assist in executing evolving distribution strategies in the complex B2B and B2C intermediary segments including the oversight of technology partners and respective interfaces to/from Marriott and Amadeus systems. This role will also oversee the technology implementation for partners including, but not limited to, Travel Management Companies (TMC’s), Group, OTA’s, Metasearch, and Wholesale.    They will execute distribution solutions for these partners while working with respective stakeholders and Connectivity partners on a plan to scale across each continent: US/CAN, EMEA, CALA, and APAC.  The associate will also play a pivotal role in working with stakeholders to operationalize and stabilize distribution strategies throughout the transformation project over the next several years. To accomplish this, the associate will work across multiple internal and external business and technology teams identifying critical business needs and objectives and transform them into actionable solutions and initiatives that support the overall Distribution and Marriott transformation strategy.    CANDIDATE PROFILE  Education and Experience  Required  * 4-year bachelor’s degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major  * 8+ years of experience in sales and marketing or a related professional area.  * Experience managing a team of professionals   Preferred  * Demonstrated experience working with third-party distribution channels and Marriott systems  * Demonstrated experience building and sustaining a cohesive team focused on the team‘s mission and its importance to the organization  * Previous experience identifying and understanding issues, problems, and opportunities, as well as obtaining and comparing information from different sources to draw conclusions and determine a course of action  * Proven ability to work within all levels of the organization.    * Experience managing transformational strategies for business units  * Demonstrated ability to deliver results under challenging conditions, particularly when faced with complexity and ambiguity    CORE WORK ACTIVITIES   * Serves as Connectivity Subject Matter Expert (SME) for 3rd party distributors  * Aggregates distribution insights across Continent teams and transforms into actionable business and IT requirements to support strategic distribution initiatives  * Manages IT roadmap to implement new partner interfaces to support Global and Continent Distribution Strategy  * Manages project plans to pull through core capabilities and enhancements to existing partner interfaces  * Oversees Marriott Growth Platform project and implementation for the Distribution organization  * Works with Director of OTA/Wholesale to activate new programs and maintain high standards of operational service levels  * Works with Senior Director Channel Operations & Support to monitor property and partner feedback, manage escalation resolution process, and recommend short- and long-term mitigation solutions  * Identifies knowledge gaps and create a plan to educate key stakeholders to better understand how distribution strategies are managed and executed     At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates.  We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.  All positions offer a 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts.  Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others. Click here [https://life.marriott.com/wp-content/uploads/2025/09/benefitsoverviewp_2025edits_8.19.25.pdf] to learn more. Full-time positions also offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, paid parental leave and educational assistance.  Washington Applicants Only: Employees will accrue paid sick leave, 0.077 PTO balance for every hour worked and be eligible to receive a minimum of 9 holidays annually. Marriott HQ is committed to a hybrid work environment that enables associates to Be connected.  Headquarters-based positions are considered hybrid, for candidates within a commuting distance to Bethesda, MD; candidates outside of commuting distance to Bethesda, MD will be considered for Remote positions. Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work, begin your purpose, belong to an amazing global  team, and become the best version of you.

Leads daily food and beverage operations focusing on quality, service, and financial management. | Requires relevant management experience in fine dining or hospitality with a high school diploma or bachelor's degree and strong mentoring skills. | JOB SUMMARY Leads daily outlet operations including overall quality, service and outlet staff performance within the designated Food and Beverage Outlet. Assists in developing beverage programs within the parameters of the company's national agreements. Monitors the performance of the outlet service staff. Assists in the execution of the strategic plan including forecasting, budget management, profit and loss accountability, cost control and inventories. Continues to enhance the guest service experience by creative initiatives. Responsible for staff payroll, scheduling, training of steps and sequence of service culture. Maintains proper inventory of tools and equipment and dry goods. Establishes and maintains beverage pars and update wine and beverage menus. Monitors outlet sales and trends. Manages proper staffing levels and labor costs. Manages tools, supplies and controllable expenses. Teaches, trains, mentors and develops healthy working relationships and environment for staff. Performs other reasonable duties as requested. CANDIDATE PROFILE Education and Experience • High school diploma or GED; 3 years' experience in fine dining, food and beverage services, hospitality, management operations, or related professional area. OR • Bachelor's degree from an accredited university in Hospitality, Hotel and Restaurant Management, or related major; 1 year experience in fine dining, food and beverage services, hospitality, management operations, or related professional area. CORE WORK ACTIVITIES Managing Restaurant Operations • Executes Food and Beverage outlet operations including marketing, food and wine promotions, customer service initiatives and inventories. • Monitors the performance of the outlet service staff. • Assists in the execution of the strategic plan including forecasting, budget management, profit and loss accountability, cost control and inventories. • Conducts inventory for par levels of food, beverage and update wine and beverage menus. • Establishes methods for inventory control and adheres to purchasing procedures. • Continues to enhance the guest service experience by creative initiatives. • Maintains and demonstrates strong knowledge of food and beverage trends within the hospitality industry. • Monitors outlet sales and trends. • Manages tools, supplies and controllable expenses. Managing and Conducting Human Resources Activities • Supervises by delegating responsibilities, scheduling, administering discipline, evaluating, hiring, training and mentoring for future promotion possibilities. • Responsible for staff payroll, scheduling, training of steps and sequence of service culture. • Works in conjunction with other Restaurant leaders to provide training and supervision of Non-Exempt staff. • Provides for the safety and security of the employees or the property. • Helps direct supervisors to achieve their own development goals. • Conducts annual performance appraisal with direct reports according to Standard Operating Procedures. • Manages proper staffing levels and labor costs. • Teaches, trains, mentors and develops healthy working relationships and environment for staff. Performs other reasonable duties as requested. Maintaining Policies and Procedures • Maintains policies and procedures. • Adheres to Hazard Analysis and Critical Control Points (HACCP), Occupational, Safety and Health Administration (OSHA) and regional Alcoholic Beverage Commissions guidelines. • Supervises the proper maintenance, cleaning and operation of the outlet and service equipment. • Assists in the execution of administrative functions such as reporting, forecasting, quality assurance and departmental meetings. • Performs other reasonable duties as requested.   At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.   Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.   Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.   In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Define and execute enterprise-wide information security and risk strategy including governance, compliance, and board-level engagement. | Bachelor's degree and 15+ years cybersecurity experience with 10+ years senior leadership, plus success in AI and automation in security operations. | As the #1 leader in hospitality worldwide, Marriott International has nearly 40 brands and over 9,800 hotels in its portfolio across 145 countries — and we’re still growing. By joining Marriott, you can be a part of something bigger than yourself, be inspired by what’s possible and discover your own future as we continue to undertake the industry’s largest digital and technology transformation that will allow us to maintain our position as the industry leader in travel and hospitality for years to come. The patent-pending platforms and architecture is built with secure by design, trust by design principles. Come build what’s next. As a critical member of the senior technology leadership team, the Chief Information Security Officer (CISO) defines, leads, and executes the enterprise-wide information security, governance, risk, compliance and trust strategy to protect the company’s digital assets, technology platforms, brand reputation, and customer trust in an increasingly AI-enabled world. This executive establishes and operationalizes a Trust and Security by Design model—ensuring security, privacy, resilience, and ethical use of technology are embedded into every product, platform, and digital experience as well as the culture of how we work. They are also accountable for leading all Board-level engagement on information security with Marriott’s BOD technology subcommittee, instilling confidence in our current and continually evolving cybersecurity strategy. The CISO is accountable for evolving the organization’s cybersecurity posture through intelligent automation, advanced analytics, and AI driven security capabilities, enabling proactive risk reduction, faster threat detection and response, and scalable governance across a global, decentralized environment. The CISO will be accountable for a forward-thinking and resilient Information Security Program, Governance, Risk, and Compliance (GRC), Identity and Access Management (IAM), Security Architecture and Strategy and Security Operations Center (SOC). Serving as the strategic leader for cyber risk, regulatory compliance, and digital trust, the CISO partners closely with IT, Legal, HR, Compliance, Data Privacy, and business leaders to align security outcomes with business priorities. This executive sets the tone for a culture of security consciousness, responsible AI use, and continuous improvement—anticipating emerging threats and embedding modern, automated defenses to protect the company’s future. The role reports to the Chief Information Officer.   CANDIDATE PROFILE Education and Experience Required: * Bachelor’s degree in information security, Computer Science, or related field. * 15+ years of progressive cybersecurity experience with at least 10 years in a senior leadership role that reflects significant people and financial management experiences and leading through a range of moments from crisis to driving change. * Demonstrated success leading enterprise information security programs and teams. * Demonstrated experience applying AI, machine learning, and automation to cybersecurity operations, risk management, or governance at enterprise scale.  * Proven leadership embedding security by design and privacy by design principles into digital transformation, cloud adoption, and product development lifecycles.  * Experience governing the secure and responsible use of AI‑enabled technologies, including risk management, controls, and ethical considerations. * Extensive knowledge of cybersecurity frameworks (NIST, ISO 27001), risk management practices, and IT governance. * Experience managing complex security operations, incident response, and threat mitigation. * Strong background in security technologies including firewalls, SIEM, intrusion detection, encryption, and identity & access management. * Experience implementing DevSecOps, secure software development, and security engineering practices. * Experience with cloud security and securing multi‑cloud infrastructures. * Experience with leading Identity & access management (IAM).  * Deep understanding of Network and endpoint protection technologies. * Working knowledge of data privacy regulations (e.g., GDPR, HIPAA) and compliance programs. * Strong platform skills and proven track record in executive communication and influencing at the C‑suite and Board levels. * Strong analytical, decision‑making, and problem‑solving capabilities. Preferred: * Master’s degree in Cybersecurity, IT, Business Administration, or related field. * Certifications such as CISSP, CISM, CISA, or CRISC. * Background in digital forensics, vulnerability management, and penetration testing. * Experience deploying AI‑driven threat detection, security orchestration (SOAR), automated incident response, and predictive risk analytics.  * Familiarity with emerging regulatory and industry expectations related to AI governance, algorithmic risk, and digital trust.   CORE FOCUS Trust & Security by Design  The CISO is the executive owner of the enterprise Trust and Security by Design framework, ensuring that cybersecurity, data protection, privacy, resilience, and ethical technology use are foundational design requirements—not after‑the‑fact controls. This includes embedding security and trust principles into: * Digital products and guest‑facing experiences * Cloud, AI, and data platforms * Workplace technologies and end‑user computing * Third‑party and ecosystem integrations Security decisions are risk‑based, automated where possible, and aligned to customer trust, regulatory expectations, and long‑term enterprise value. Set the Information Security Strategy & Champion Change * Develop and communicate a compelling enterprise security and trust vision that integrates AI‑enabled security capabilities and automation aligned to business outcomes.  * Lead a multi‑year cybersecurity and digital trust roadmap that embeds Trust and Security by Design into all technology initiatives.  * Proactively evaluate emerging threats, AI‑driven risks, and technology trends, adjusting strategy to ensure resilience and responsible innovation.  * Champion the adoption of automation to reduce manual controls, improve decision quality, and increase speed and consistency across security operations. * Establish and oversee a global governance framework that integrates cybersecurity, data protection, privacy, AI risk, and digital trust.  * Leverage automation and analytics to continuously assess risk, prioritize remediation, and monitor control effectiveness.  * Ensure third‑party, vendor, and ecosystem risk programs incorporate security‑by‑design expectations and automated assurance mechanisms.  * Provide executive and Board‑level reporting using data‑driven, forward‑looking risk indicators rather than static compliance metrics. * Oversee modern, AI‑enabled Security Operations capabilities that leverage advanced analytics, automation, and orchestration to detect and respond to threats in real time.  * Lead enterprise incident response with a focus on speed, accuracy, and automation, including post‑incident learning and continuous improvement.  * Integrate threat intelligence, digital forensics, and predictive analytics to anticipate and mitigate emerging risks. * Direct the design of secure, resilient architectures across applications, infrastructure, cloud, and AI platforms.  * Embed security‑by‑design, zero‑trust, and privacy‑by‑design principles into all digital initiatives and product development lifecycles.  * Partner with IT and engineering teams to integrate security controls into CI/CD pipelines, DevSecOps practices, and AI development processes.  * Continuously modernize the security technology stack with a focus on automation, scalability, and reduced operational friction. * Continuously improve the role based system access framework and provisioning. * Build a high‑performing security organization skilled in automation, data‑driven decision‑making, and AI‑enabled security practices.  * Lead enterprise‑wide security, privacy, and responsible‑AI awareness programs that reinforce trust as a shared accountability.  * Foster a culture where innovation and security advance together—balancing speed, safety, and customer trust. Information Security Governance, Risk & Trust Management * Establish and oversee a global governance framework that integrates cybersecurity, data protection, privacy, AI risk, and digital trust.  * Leverage automation and analytics to continuously assess risk, prioritize remediation, and monitor control effectiveness.  * Ensure third‑party, vendor, and ecosystem risk programs incorporate security‑by‑design expectations and automated assurance mechanisms.  * Provide executive and Board‑level reporting using data‑driven, forward‑looking risk indicators rather than static compliance metrics. Security Operations, Automation, & Incident Response  * Oversee modern, AI‑enabled Security Operations capabilities that leverage advanced analytics, automation, and orchestration to detect and respond to threats in real time.  * Lead enterprise incident response with a focus on speed, accuracy, and automation, including post‑incident learning and continuous improvement.  * Integrate threat intelligence, digital forensics, and predictive analytics to anticipate and mitigate emerging risks. Security Architecture & AI Technology Enablement * Direct the design of secure, resilient architectures across applications, infrastructure, cloud, and AI platforms.  * Embed security‑by‑design, zero‑trust, and privacy‑by‑design principles into all digital initiatives and product development lifecycles.  * Partner with IT and engineering teams to integrate security controls into CI/CD pipelines, DevSecOps practices, and AI development processes.  * Continuously modernize the security technology stack with a focus on automation, scalability, and reduced operational friction. * Continuously improve the role based system access framework and provisioning. People Leadership & Organizational Development * Build a high‑performing security organization skilled in automation, data‑driven decision‑making, and AI‑enabled security practices.  * Lead enterprise‑wide security, privacy, and responsible‑AI awareness programs that reinforce trust as a shared accountability.  * Foster a culture where innovation and security advance together—balancing speed, safety, and customer trust.   This role is not solely responsible for protecting systems—it is accountable for protecting trust, enabling innovation, and ensuring security is designed into how the enterprise operates, scales, and serves its customers.     At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. All positions offer a 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts.  Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others. Click here [https://life.marriott.com/wp-content/uploads/2025/09/benefitsoverviewp_2025edits_8.19.25.pdf] to learn more. Full-time positions also offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, paid parental leave and educational assistance.  Washington Applicants Only: Employees will accrue paid sick leave, 0.077 PTO balance for every hour worked and be eligible to receive a minimum of 9 holidays annually. Marriott HQ is committed to a hybrid work environment that enables associates to Be connected.  Headquarters-based positions are considered hybrid, for candidates within a commuting distance to Bethesda, MD; candidates outside of commuting distance to Bethesda, MD will be considered for Remote positions. Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work, begin your purpose, belong to an amazing global  team, and become the best version of you.

Develop actionable intelligence by integrating customer journey data and VOC insights to optimize behaviors and enterprise performance. | Bachelor's degree with 6+ years in analytics or customer insights and proficiency in VOC methodologies. | Position Overview The Senior Manager, 360 Intelligence is a key contributor within Marriott’s Enterprise Data, Analytics & AI organization, responsible for developing an end‑to‑end understanding of the customer journey and translating that understanding into actionable intelligence that improves enterprise performance. This role supports the identification, measurement, and optimization of customer behaviors across the full lifecycle - spanning acquisition, engagement, booking, stay, and post‑stay - by integrating structured performance data with Voice of Customer (VOC) and other unstructured feedback sources. Working closely with cross‑functional business stakeholders, Agile Teams, and Data Strategy partners, the Senior Manager pulls through Voice of Customer insights throughout the customer journey, while helping define analytical requirements, surface journey‑stage gaps, and prioritize opportunities to improve conversion, engagement, and customer outcomes. This includes supporting the development and activation  of the Customer Listening Center and contributing to initiatives that enhance visibility into the Marketing‑to‑Digital handoff and other critical stages of the customer journey.   By combining analytical expertise with strong business acumen, the Senior Manager ensures that customer strategies are informed by robust insights and aligned with enterprise commercialization priorities.   Requirements & Qualifications * Bachelor’s degree in Business, Analytics, or related discipline. * At least 6 years of experience in analytics, customer insights, or business performance roles. * Experience working with customer lifecycle, engagement, or experience metrics. * Familiarity with Voice of Customer (VOC) methodologies or customer feedback platforms (e.g. Qualtrics, Medallia)  preferred. * Strong analytical and problem‑solving skills with the ability to synthesize complex data into actionable insights. * Excellent written and verbal communication skills. * Ability to collaborate across cross‑functional teams in a matrixed environment   Key Duties & Responsibilities * Analyze customer behavior across lifecycle stages (e.g., acquisition through retention) to identify trends, performance drivers, and areas of opportunity. * Support journey mapping initiatives to better understand how customers move between key stages of engagement. * Integrate structured performance data with Voice of Customer (VOC) inputs and other qualitative feedback sources. * Collaborate with Agile Teams to define analytical requirements and prioritize work aligned to business needs. * Help identify gaps in customer journey observability and contribute to initiatives that improve performance visibility across Marketing, Digital, and other touchpoints. * Support KPI development and measurement frameworks tied to customer experience and commercial outcomes. * Conduct targeted analyses to inform strategic decision‑making across customer‑facing functions. * Translate analytical findings into clear insights and actionable recommendations for stakeholders. * Communicate insights through executive‑ready presentations and data‑driven storytelling. * Partner with business stakeholders to align analytical priorities with enterprise objectives. * Manage multiple initiatives simultaneously and prioritize based on expected business impact.   At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates.  We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.  All positions offer a 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts.  Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others. Click here [https://life.marriott.com/wp-content/uploads/2025/09/benefitsoverviewp_2025edits_8.19.25.pdf] to learn more. Full-time positions also offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, paid parental leave and educational assistance.  Washington Applicants Only: Employees will accrue paid sick leave, 0.077 PTO balance for every hour worked and be eligible to receive a minimum of 9 holidays annually. Marriott HQ is committed to a hybrid work environment that enables associates to Be connected.  Headquarters-based positions are considered hybrid, for candidates within a commuting distance to Bethesda, MD; candidates outside of commuting distance to Bethesda, MD will be considered for Remote positions.