Marqeta

Own commercialization of product portfolio by developing GTM strategies and defining pricing and packaging, collaborating cross-functionally to launch products and achieve growth. | 8+ years in GTM, business development, or consulting within FinTech, financial services, or B2B SaaS with strong analytical skills and proven commercial scaling. | At Marqeta, we're on a mission to revolutionize the way money moves. As pioneers in the field of embedded finance, we're tapping into a market opportunity that's worth trillions. Our card issuing platform offers unparalleled flexibility and control, enabling companies to issue cards, authorize transactions, and manage payment operations in real time. We power some of the most renowned brands in the new economy, including Block, Cash App, Affirm, Instacart, Doordash, Uber, and Walmart. Today, nearly 8 out of 10 Americans use a product powered by Marqeta every week. As the Senior Manager, Commercialization, you will own Marqeta's commercialization efforts across our product suite. You will serve as an expert in the payments industry and in Marqeta's go-to-market strategy, working cross-functionally with product, finance, legal & compliance, and go-to-market teams to achieve significant business outcomes. We work Flexible First. This role can be performed remote within the United States or from our Oakland, CA or New York City offices. We’d love for you to join us! NOTE: if you are based within 35 miles of our Oakland, California, New York City (Midtown) or London office, you will be expected to be in-office 2 days / week. The Talent team will share more details if selected for the Recruiter Interview. The Impact You’ll Have Own the commercialization of a portfolio of products, collaborating closely with product management, go-to-market, marketing, finance, and enablement teams to develop go-to-market strategies, launch new products, and achieve target metrics and goals. Define product pricing, including packaging, preferred structures, and standard approaches to achieve Marqeta's growth objectives. Conduct comprehensive market, industry, and competitive research. Collaborate with sales teams to identify targets and GTM strategy, establish first beta customers, and oversee deals through contracting. Promote strong governance and a culture of data-driven decision making. Refine and standardize processes, policies, and workflows to scale, working with GTM leadership and functional stakeholders. Foster best practices, knowledge sharing, and skills development across the GTM organization. Who You Are 8+ years of go-to-market, business development, management consulting or revenue operations experience. Proven experience in FinTech, financial services, or B2B SaaS environments. Track record of bringing products or solutions to market and scaling commercial outcomes. Strong analytical skills with proficiency in data analysis tools and financial modeling. Expertise in customer segmentation, pricing strategies, and competitive positioning. Demonstrated ability to influence and lead cross-functional teams in fast-paced environments. Nice to Have MBA or advanced degree and/or equivalent experience at a top-tier management consulting firm (McKinsey, Bain, BCG, or similar). Payments, lending or fintech experience with a deep understanding of the financial services regulatory environment and compliance requirements. Experience with CRM platforms (Salesforce preferred), marketing automation tools, and revenue operations systems Background in enterprise software sales or business development. Typical Process Application Submission Recruiter phone call Hiring manager video call Virtual “Onsite” consisting of 3-4, 45 min Video Interviews Offer! Compensation and Benefits Marqeta is a Flex First company which allows you to choose your best working environment, whether that be from home or at a company office. To support Flex First, we calibrate pay to a competitive value according to working location. Compensation is aligned according to three tiers within the United States: National: A baseline tier that applies to most of the geographic territory of the United States. Premium: Slightly elevated from the National tier, and oriented toward a narrower set of higher cost-of-living areas, such as Los Angeles CA and Seattle WA Premium Plus: A tier for the most expensive working areas, like the San Francisco Bay area and New York City. Visit this page or consult with a Recruiter to determine which tier would be applicable to you. When determining salaries, we consider several factors including, but not limited to, skills, prior experience, and work location. The new-hire base salary range for this position is: National: $163,200 - $204,000 Premium: $176,600 - $220,800 Premium Plus: $192,000 - $240,000 We also believe in recognizing the contributions of our people. That's why we award annual bonuses to eligible employees, rewarding both individual performance and the success of the entire company. Along with monetary compensation, Marqeta offers Multiple health insurance options Flexible time off – take what you need Retirement savings program with company contribution and after tax contributions Equity in a publicly-traded company and an Employee Stock Purchase Program Family-forming benefits, fertility support, and up to 20 weeks of Parental Leave Free therapy sessions, financial and professional coaching, and legal advice Monthly stipend to support our remote work model Annual “development dollars” to support our people growth and development About Marqeta Marqeta is on a mission to change the way money moves. We’re one of the earliest enablers of embedded finance, a market opportunity sized up in the trillions. Our card issuing platform provides unprecedented flexibility and control for companies to issue cards, authorize transactions, and manage payment operations in real time. Marqeta is powering the most well known brands in the new economy (Block, Cash App, Affirm, Instacart, Doordash, Uber, Walmart, etc). You don’t need to be a Payments expert to join the Marqeta Team, let us help you with that. This is the opportunity of a lifetime to work with innovators around the world and unlock equitable financial access for all. Marqeta’s Values – Solve for the Customer: With a deep understanding of our customers' business and empathy for their needs, we deliver products and services that drive their success. Earning and keeping their trust guides everything we do. – Do What's Right: Knowing businesses and livelihoods depend on us, we pursue solutions that disrupt responsibly and deliver high-quality results that our customers count on. We own our work from start to finish. – Simplify and Innovate: We approach challenges with curiosity and take smart risks. Innovation comes from finding better, simpler ways to achieve extraordinary outcomes. – Win as a Team: We succeed together by embracing diverse perspectives and pushing each other to raise the bar. We lead with humility and set aside hierarchy to work as a team. – Make it Count: We drive forward with focus and agility. With a sense of urgency and purpose, we get the job done, and done right. Equal Employment Opportunity, Accommodations and Privacy Marqeta is an equal opportunity employer committed to an inclusive workplace that fosters belonging. We do not discriminate based on race, color, religion, sex (including pregnancy, lactation, childbirth, or related medical conditions), veteran status or uniformed service member status, age, national origin or ancestry, citizenship or immigration status, physical or mental disability, gender identity, gender expression, sexual orientation, genetic information (including testing or characteristics) or any other characteristic protected by applicable law. We also consider qualified applicants with criminal histories, consistent with legal requirements. Marqeta endeavors to make reasonable accommodations for applicants with disabilities. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please submit this form with your specific accommodation request. Personal data that is provided as part of the application and recruitment process is processed in accordance with the Applicant Privacy Notice. Additional information for California residents can be found here.

Design and manage end-to-end customer journeys by analyzing feedback and leading CX roadmap implementation to foster a customer-centric culture. | Bachelor's degree and 5+ years in CX or client-facing roles with proficiency in CX frameworks, VoC methodologies, and strong analytical and communication skills. | As Marqeta’s CX Manager, you will be at the forefront of transforming customer experience into a competitive advantage. This role puts you in the driver's seat to revolutionize how we deliver exceptional client and cardholder experiences by orchestrating end-to-end journeys that also support our business objectives. The CX Manager will be responsible for gathering, analyzing, and interpreting direct and indirect customer feedback to identify trends, pain points, and opportunities for improvement across the entire customer journey. Analytical strength is required to lay the insights foundation for your action-leading initiatives, both delighting our customers and delivering measurable business impact. You will use storytelling to translate complex data and ambiguous problems into recommendations that you will manage from concept through execution. In this new critical role, you will have a strong influence in how CX strategy is developed within Marqeta and operate in a fast paced, dynamic environment. Your mission will be to champion a culture of intentional design, bridging strategy and delivery and ensuring that the identified pain points result in tangible improvements, delighting our customer base. We work Flexible First. This role can be performed remotely anywhere within Ontario or British Columbia, Canada. We’d love for you to join us! This position is not for an existing vacancy. The Impact You’ll Have Create cardholder journey maps across servicing touchpoints and self-service options (web/app), identifying needed improvements for CX and in support workflows. Analyze VoC data and other unstructured feedback (e.g. agent focus groups, complaints) to identify trends, areas of opportunity and root causes of issues. Develop CX roadmap, including e2e listening posts and new feedback forums/measurement tooling along with AI capabilities. Lead the implementation of systems, processes, service standards and change management efforts across all initiatives recommended and prioritized for deployment that support the CX vision. Act as the champion for the customer perspective within the organization, fostering a customer-centric culture while liaising across Ops, Product, Eng & GTM to implement product, technology and support solutions to priority customer pain points. Partner and lead relationships with key external agencies in partners in support of the CX strategy. Track and report on key performance indicators related to customer loyalty and satisfaction, linking them to business outcomes. Support the development of a CCaaS strategy, solidifying our value proposition for customer service functions for clients. Translate findings, recommendations and progress to senior leadership. Champion culture cross-functionally through actively embodying Marqeta values, enhancing engagement, and facilitating culture-building activities . Who You Are Bachelor degree or equivalent education 5+ years of experience in CX, client enablement, customer support, marketing or other client facing role within a fast-paced, service-oriented environment Deeply rooted in customer centricity, with understanding of and empathy for customer needs and perspectives Strong understanding of customer experience frameworks, including journey mapping, service blueprinting, and design thinking Knowledge of CX metrics and VoC methodologies (e.g., NPS, CSAT, CES, FCR) and how they inform strategy Ability to balance strategic thinking with hands on execution in a fast-paced environment Strong analytically with the ability to structure complex problems and enable data-driven decisions Strong communication, collaboration and influence skills with internal and external cross-functional stakeholders Capable of operating autonomously and without an existing playbooks Detail-oriented, organized, and adept at managing competing priorities Nice-To-Haves 3+ years in fintech, banking, payments or financial services operations Experience managing or coordinating with BPO partners and various geographical sites Experience with telephony, CRM and VOC systems (e.g. Amazon Connect, Zendesk, Qualtrics, Medalia, etc.) Proven success in integrating AI solutions into customer operations from generative AI tooling to agentic implementations Your Manager Katie Clark, Head of Partner Operations & Experience Transformation Recruiter For This Role Agata Wojciechowska Typical Process Application Submission Recruiter phone call Hiring manager video call Virtual “Onsite” consisting of 4-5, 45 min calls Offer! At this point, we hope you're feeling excited about the role. You're encouraged to apply even if your experience doesn't precisely match the job description. Your skills and passion will stand out—and set you apart—especially if your career has taken some extraordinary twists and turns. We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates, so again, don’t hesitate to apply — we’d love to hear from you. Compensation and Benefits Marqeta is a Flex First company which allows you to choose your best working environment, whether that be from home or at a company office. To support Flex First, we calibrate pay to a competitive value according to working location. Compensation is aligned according to three tiers within the United States: National: A baseline tier that applies to most of the geographic territory of the United States. Premium: Slightly elevated from the National tier, and oriented toward a narrower set of higher cost-of-living areas, such as Los Angeles CA and Seattle WA Premium Plus: A tier for the most expensive working areas, like the San Francisco Bay area and New York City. Visit this page or consult with a Recruiter to determine which tier would be applicable to you. When determining salaries, we consider several factors including, but not limited to, skills, prior experience, and work location. The new-hire base salary range for this position is: National: $123,000-$153,800 Premium: $133,100-$166,400 Premium Plus: $144,700-$180,900 Along with monetary compensation, Marqeta offers Multiple health insurance options Flexible vacation time Retirement savings program with company contribution Equity in a publicly-traded company Monthly stipend to support our remote work model Annual “development dollars” to support our people growth and development Family-forming benefits and up to 20 weeks of Parental Leave About Marqeta Marqeta is on a mission to change the way money moves. We’re one of the earliest enablers of embedded finance, a market opportunity sized up in the trillions. Our card issuing platform provides unprecedented flexibility and control for companies to issue cards, authorize transactions, and manage payment operations in real time. Marqeta is powering the most well known brands in the new economy (Block, Cash App, Affirm, Instacart, Doordash, Uber, Walmart, etc). You don’t need to be a Payments expert to join the Marqeta Team, let us help you with that. This is the opportunity of a lifetime to work with innovators around the world and unlock equitable financial access for all. Marqeta’s Values – Solve for the Customer: With a deep understanding of our customers' business and empathy for their needs, we deliver products and services that drive their success. Earning and keeping their trust guides everything we do. – Do What's Right: Knowing businesses and livelihoods depend on us, we pursue solutions that disrupt responsibly and deliver high-quality results that our customers count on. We own our work from start to finish. – Simplify and Innovate: We approach challenges with curiosity and take smart risks. Innovation comes from finding better, simpler ways to achieve extraordinary outcomes. – Win as a Team: We succeed together by embracing diverse perspectives and pushing each other to raise the bar. We lead with humility and set aside hierarchy to work as a team. – Make it Count: We drive forward with focus and agility. With a sense of urgency and purpose, we get the job done, and done right. Equal Employment Opportunity, Accommodations and Privacy Marqeta is an equal opportunity employer committed to an inclusive workplace that fosters belonging. We do not discriminate based on race, color, religion, sex (including pregnancy, lactation, childbirth, or related medical conditions), veteran status or uniformed service member status, age, national origin or ancestry, citizenship or immigration status, physical or mental disability, gender identity, gender expression, sexual orientation, genetic information (including testing or characteristics) or any other characteristic protected by applicable law. We also consider qualified applicants with criminal histories, consistent with legal requirements. Marqeta endeavors to make reasonable accommodations for applicants with disabilities. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please submit this form with your specific accommodation request. Personal data that is provided as part of the application and recruitment process is processed in accordance with the Applicant Privacy Notice. Additional information for California residents can be found here.

Automate AWS Aurora lifecycle and build resilient database solutions for a global platform including on-call rotation. | 5+ years backend engineering with Python, cloud databases, Infrastructure as Code, CI/CD, and performance tuning. | As Marqeta’s Senior Cloud Database Engineer, you will join our Cloud Database Engineering team wherein you will be responsible for all databases that power Marqeta’s card issuing platform. You’ll be at the heart of all things Databases: automating the lifecycle of AWS Aurora instances, working closely with application teams to analyze Database performance and innovating in building Marqeta’s next-generation, highly available and resilient Database solutions. Marqeta’s platform supports high cardholder availability across multiple regions globally, serving over 5 billion transactions annually. The Cloud Database Engineering team operates at the center of everything Marqeta does, and there is endless opportunity to make a sizable impact across your team and the whole business. We work Flexible First. This role can be performed remotely in the United States, only in one of our National locations, which you can review here. The Impact You’ll Have Be part of a 24x7 on-call rotation supporting all services the Database Engineering teams owns Contribute to the technical vision for database engineering in maintenance and Cloud migration of the relational and non-relational databases used at Marqeta. Contribute to the design of high availability and disaster recovery solutions for database architecture Work on initiatives including but not limited to platform architecture, database partitioning, sharding, and the continuous evolution of the database footprint to support business growth. Keep automation as the primary focus and ensure the design is tightly coupled with various automation to reduce manual work Work with the engineers from various teams to execute on short- and long-term technical vision. Work on the root cause analysis, remediation and document efforts to effectively minimize incidents. Write clear design documents and articulate technical decisions and trade-offs to peers and stakeholders. Contribute to monitoring and alerting practices using tools like Datadog. Mentoring junior engineers and contributing to team standards. Who You Are 5+ years experience as a backend engineer and a Bachelor's degree. In lieu of a degree, 7+ years of relevant experience may suffice. Experienced with cloud native databases (AWS preferred), including transactional RDBMS such as Aurora, MySQL, and Postgres, as well as NoSQL databases such as DynamoDB or MongoDB. Experienced in cloud based high availability, disaster recovery, and distributed systems including replication and failover. Experienced in IaC, automation and orchestration tools (Terraform, AWS Step Function, etc.). Experienced CI/CD — pipelines, job runners, deployment automation Solid understanding of database administration: internals, query tuning, indexing, and performance metrics. Proficient in Python. Experience with Linux commands and shell scripting Experienced in monitoring and observability tools: Datadog preferred Strong sense of ownership — you follow through, raise issues proactively, and take accountability for your work. Curious and committed to continuous learning — you actively keep up with industry trends and apply new knowledge to your work. You have a team-oriented approach – can effectively work on a project and cross-functionally with other teams. Nice-To-Haves Logical/physical migrations + blue-green switchovers (current strategic work) Database fleet management. AI tooling fluency Basics in Java Experience with payments or the FinTech space Experience with ProxySQL and/or RDS Proxy Your Manager Oana Goilav, Manager, Software Engineering Recruiter For This Role Prashant, Senior Technical Recruiter Typical Process Application Submission Recruiter phone call Hiring manager video call Virtual “Onsite” consisting of 4-5, 45 min calls Offer! Compensation and Benefits Marqeta is a Flex First company which allows you to choose your best working environment, whether that be from home or at a company office. To support Flex First, we calibrate pay to a competitive value according to working location. Compensation is aligned according to the below tier within the United States: National: A baseline tier that applies to most of the geographic territory of the United States.. Visit this page or consult with a Recruiter to determine which tier would be applicable to you. When determining salaries, we consider several factors including, but not limited to, skills, prior experience, and work location. The new-hire base salary range for this position is: National: 144,100 - 180,100 USD We also believe in recognizing the contributions of our people. That's why we award annual bonuses to eligible employees, rewarding both individual performance and the success of the entire company. Along with monetary compensation, Marqeta offers Multiple health insurance options Flexible time off – take what you need Retirement savings program with company contribution and after tax contributions Equity in a publicly-traded company and an Employee Stock Purchase Program Family-forming benefits, fertility support, and up to 20 weeks of Parental Leave Free therapy sessions, financial and professional coaching, and legal advice Monthly stipend to support our remote work model Annual “development dollars” to support our people growth and development Through Flex First, the freedom to live and work wherever you and your family thrive About Marqeta Marqeta is on a mission to change the way money moves. We’re one of the earliest enablers of embedded finance, a market opportunity sized up in the trillions. Our card issuing platform provides unprecedented flexibility and control for companies to issue cards, authorize transactions, and manage payment operations in real time. Marqeta is powering the most well known brands in the new economy (Block, Cash App, Affirm, Instacart, Doordash, Uber, Walmart, etc). You don’t need to be a Payments expert to join the Marqeta Team, let us help you with that. This is the opportunity of a lifetime to work with innovators around the world and unlock equitable financial access for all. Marqeta’s Values – Solve for the Customer: With a deep understanding of our customers' business and empathy for their needs, we deliver products and services that drive their success. Earning and keeping their trust guides everything we do. – Do What's Right: Knowing businesses and livelihoods depend on us, we pursue solutions that disrupt responsibly and deliver high-quality results that our customers count on. We own our work from start to finish. – Simplify and Innovate: We approach challenges with curiosity and take smart risks. Innovation comes from finding better, simpler ways to achieve extraordinary outcomes. – Win as a Team: We succeed together by embracing diverse perspectives and pushing each other to raise the bar. We lead with humility and set aside hierarchy to work as a team. – Make it Count: We drive forward with focus and agility. With a sense of urgency and purpose, we get the job done, and done right. Equal Employment Opportunity, Accommodations and Privacy Marqeta is an equal opportunity employer committed to an inclusive workplace that fosters belonging. We do not discriminate based on race, color, religion, sex (including pregnancy, lactation, childbirth, or related medical conditions), veteran status or uniformed service member status, age, national origin or ancestry, citizenship or immigration status, physical or mental disability, gender identity, gender expression, sexual orientation, genetic information (including testing or characteristics) or any other characteristic protected by applicable law. We also consider qualified applicants with criminal histories, consistent with legal requirements. Marqeta endeavors to make reasonable accommodations for applicants with disabilities. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please submit this form with your specific accommodation request. Personal data that is provided as part of the application and recruitment process is processed in accordance with the Applicant Privacy Notice. Additional information for California residents can be found here.

Lead design and ownership of data infrastructure components, write maintainable code, and mentor team members. | 5+ years software engineering experience, proficiency in Python, SQL, distributed systems, data technologies like Kafka, Spark, Airflow, AWS, infrastructure-as-code, and strong communication skills. | Job Description: • Define and deliver well-scoped milestones for projects, and may be a technical lead for projects on your team. • Lead design for small-to-medium components and participate in design for larger components, moving from task-level impact to small-to-medium project-level impact. • Have significant ownership of a component of the data infrastructure, including its reliability, performance, and developer experience. • Identify gaps and propose plans towards addressing those gaps. • Independently write code that is clear, well-tested, and appropriately flexible, reusable, and adaptable to changing requirements. • Actively level up less-experienced members of your team by helping them with their craft, providing guidance, and setting a good example. • Participate in on-call coverage. Requirements: • 5+ years of experience as a software engineer with a Bachelor's degree; or 3 years of experience with an advanced degree. In lieu of a degree, 8+ years of relevant experience may suffice. • Strong proficiency in Python in a production context. • Proficiency with SQL. • Experience working with distributed systems. • Production experience with multiple core data technologies, including Apache Kafka, Apache Spark, and Apache Airflow (or close equivalents). • Production experience with modern table formats (Parquet, Hudi, Iceberg, or Delta Lake). • Production experience with AWS or another major cloud. • Experience with infrastructure-as-code (Terraform, CloudFormation, CDK, or equivalent). • Experience monitoring and alerting on production systems. • Ability to decompose business problems into solutions that may require designs with multiple interacting components. • Ability to build correct, maintainable software components. • Ability to work with cross-functional stakeholders to identify technical blindspots and clarify ambiguity. • Ability to present clear and concise messages tailored to various audiences; able to communicate clearly and respectfully both verbally and in writing. • A focus on quality and meeting deadlines. • Ability to decompose business problems into solutions that may require designs with multiple interacting components. • Ability to build correct, maintainable software components. • Ability to work with cross-functional stakeholders to identify technical blindspots and clarify ambiguity. • Ability to present clear and concise messages tailored to various audiences; able to communicate clearly and respectfully both verbally and in writing. • A focus on quality and meeting deadlines. Benefits: • Multiple health insurance options • Flexible time off – take what you need • Retirement savings program with company contribution and after tax contributions • Equity in a publicly-traded company and an Employee Stock Purchase Program • Family-forming benefits, fertility support, and up to 20 weeks of Parental Leave • Free therapy sessions, financial and professional coaching, and legal advice • Monthly stipend to support our remote work model • Annual “development dollars” to support our people growth and development • Through Flex First, the freedom to live and work wherever you and your family thrive

Provide high-quality production support including issue diagnosis, root cause analysis, and cross-functional collaboration to resolve customer issues. | Requires 3+ years in technical or production support, strong communication skills, experience with APIs, scripting, Linux, SQL, and monitoring tools. | Job Description: • Become a Marqeta product expert • Provide high-quality support, and take ownership in responding to inquiries, issues and escalation inquiries through tickets, emails, and other channels • Perform problem-solving, diagnosing, root cause analysis, and generate corrective action plans for issues • Work cross-functionally to resolve issues and provide customer care • Provide on-call support for rotations and escalations • Assist in monitoring production transaction volume, functionality, capacity, and performance • Be proactive in monitoring, optimizing issuer resolution, and implementing corrective action planning • Interact with Product, Engineering, and Technical Operational teams to provide feedback on production support related issues and improvements • Document process, product, and industry learnings relentlessly to identify pain points and trends to help the team and organization grow and improve Requirements: • 3+ years of experience in Technical Support, Production Support, or IT Support for B2B customers • Ability to work in a customer-facing role, with strong written and verbal communication skills, with the ability to listen, show empathy, and also be able to converse with both internal and external technical and non-technical stakeholders • Committed, flexible through on-call rotations, and demonstrated ability to maintain high levels of productivity with minimal supervision • Experience with ticketing systems (such as Salesforce, Jira, Confluence, etc) • Good understanding of API technologies and troubleshooting (i.e.: you know what cURL does, know HTTP response codes, etc.) • Comfortable working within a Linux environment • Intermediate SQL knowledge (relational database experience preferred) • Scriptwriting - Python, Ruby, Shell, etc • Experience with logging and monitoring tools such as Kibana, Splunk, AppDynamics, Sumo Logic, Grafana, Datadog, and New Relic Benefits: • Multiple health insurance options • Flexible time off – take what you need • Retirement savings program with company contribution and after tax contributions • Equity in a publicly-traded company and an Employee Stock Purchase Program • Family-forming benefits, fertility support, and up to 20 weeks of Parental Leave • Free therapy sessions, financial and professional coaching, and legal advice • Monthly stipend to support our remote work model • Annual “development dollars” to support our people growth and development • Through Flex First, the freedom to live and work wherever you and your family thrive

Define and drive the architecture of mission-critical systems while leading large-scale, cross-functional initiatives. Serve as a technical advisor to senior leadership and raise the technical bar across the organization. | 10+ years of hands-on software engineering experience with a track record in designing complex distributed systems. Strong experience in multiple technology stacks and proven leadership in complex initiatives is required. | Marqeta is looking for a talented Principal Software Engineer to shape the future of our Customer Experience & Developer Experience (CXDX) platform. This highly strategic role combines deep technical expertise with organizational leadership and influence. You will architect and deliver software solutions spanning our Connected App Ecosystem; including White Label Apps, Marqeta Dashboard, Live Agent Portal, Docs, IVR, and UX Toolkit SDKs with an emphasis on reliability, scalability, and a unified developer and end-user journey. This role is central to Marqeta’s transformation from powering individual products to scaling platform-wide solutions that define how we build, launch, and manage financial services. The CXDX org builds the connective tissue of Marqeta’s platform: the White Label Apps, Marqeta Dashboard, Live Agent Portal, documentation, SDKs, and support systems that enable faster integration, smarter launches, and scalable operations. We ensure Marqeta remains the most developer-friendly and trusted platform in embedded finance. We work Flexible First. This role can be performed remotely within the United States. We’d love for you to join us! The Impact You'll Have Define and drive the architecture of mission-critical systems, setting long-term technical direction and ensuring scalability, security, and sustainability across the platform. Lead large-scale, cross-functional initiatives that span multiple teams and domains, ensuring alignment with business priorities and delivering high-impact outcomes. Serve as a technical advisor to senior leadership, providing insight on technical risks, trade-offs, and innovation opportunities that shape product and business strategy. Raise the technical bar across the organization by mentoring engineers at all levels, fostering a culture of technical rigor, collaboration, and continuous learning. Partner with engineering managers and product leaders to ensure roadmap decisions align with architectural goals and long-term scalability. Actively influence and contribute to the creation and evolution of the company’s engineering principles, tooling, and standards. Conduct technical deep-dives into system architecture, identifying opportunities for performance improvements, technical simplification, and operational efficiency. Represent engineering in key cross-functional forums, helping the organization navigate complex decisions around infrastructure, platform capabilities, and product development. Act as a steward of engineering quality—promoting clean code, reliable systems, robust testing, and sustainable development practices. Drive innovation across teams, leading explorations of emerging technologies and ensuring Marqeta remains on the forefront of industry standards and capabilities. Who You Are 10+ years of hands-on software engineering experience, with a track record of designing and delivering complex distributed systems at scale. 3+ Experience with payments or the FinTech space. Strong experience across multiple technology stacks (e.g., Java, Python, Go, ReactNative, Swift, Khotlin) and proficiency in designing scalable APIs, microservices, and cloud-native applications. Demonstrated ability to drive architectural decisions that balance short-term trade-offs with long-term goals. Proven leadership in complex initiatives spanning infrastructure, product development, and platform evolution. Excellent communication and influencing skills, with the ability to engage both technical and non-technical audiences. Experience shaping technical strategy and mentoring senior staff and principal engineers across multiple domains and teams. Adept at solving ambiguous problems, balancing innovation with execution, and leading teams through change and complexity. A passion for system reliability, observability, and building secure, maintainable systems. Strong understanding of regulatory and security requirements in the financial domain is a plus. Nice to haves Hands-on experience with AWS, Kubernetes, and other modern cloud platforms. Experience with Terraform and infrastructure-as-code practices. Expertise in containerization and orchestration tools. Familiarity with AI assistants (Amazon Q, Bedrock RAG, Hemingway) and integrating them into dev workflows. Track record of influencing technical direction across a large engineering org or multiple product lines. Contributions to open source or industry thought leadership. Your Manager Sarah Dulski – Sr. Director, Customer & Developer Experience Compensation and Benefits Marqeta is a Flex First company which allows you to choose your best working environment, whether that be from home or at a company office. To support Flex First, we calibrate pay to a competitive value according to working location. Compensation is aligned according to three tiers within the United States: National: A baseline tier that applies to most of the geographic territory of the United States. Premium: Slightly elevated from the National tier, and oriented toward a narrower set of higher cost-of-living areas, such as Los Angeles CA and Seattle WA Premium Plus: A tier for the most expensive working areas, like the San Francisco Bay area and New York City. Visit this page or consult with a Recruiter to determine which tier would be applicable to you. When determining salaries, we consider several factors including, but not limited to, skills, prior experience, and work location. The new-hire base salary range for this position is: National: $206,100 - $257,600 Premium: $223,100 - $278,900 Premium Plus: $242,500 - $303,100 We also believe in recognizing the contributions of our people. That's why we award annual bonuses to eligible employees, rewarding both individual performance and the success of the entire company. Along with monetary compensation, Marqeta offers Multiple health insurance options Flexible time off – take what you need Retirement savings program with company contribution and after tax contributions Equity in a publicly-traded company and an Employee Stock Purchase Program Family-forming benefits, fertility support, and up to 20 weeks of Parental Leave Free therapy sessions, financial and professional coaching, and legal advice Monthly stipend to support our remote work model Annual “development dollars” to support our people growth and development About Marqeta Marqeta is on a mission to change the way money moves. We’re one of the earliest enablers of embedded finance, a market opportunity sized up in the trillions. Our card issuing platform provides unprecedented flexibility and control for companies to issue cards, authorize transactions, and manage payment operations in real time. Marqeta is powering the most well known brands in the new economy (Block, Cash App, Affirm, Instacart, Doordash, Uber, Walmart, etc). You don’t need to be a Payments expert to join the Marqeta Team, let us help you with that. This is the opportunity of a lifetime to work with innovators around the world and unlock equitable financial access for all. Marqeta’s Values – Solve for the Customer: With a deep understanding of our customers' business and empathy for their needs, we deliver products and services that drive their success. Earning and keeping their trust guides everything we do. – Do What's Right: Knowing businesses and livelihoods depend on us, we pursue solutions that disrupt responsibly and deliver high-quality results that our customers count on. We own our work from start to finish. – Simplify and Innovate: We approach challenges with curiosity and take smart risks. Innovation comes from finding better, simpler ways to achieve extraordinary outcomes. – Win as a Team: We succeed together by embracing diverse perspectives and pushing each other to raise the bar. We lead with humility and set aside hierarchy to work as a team. – Make it Count: We drive forward with focus and agility. With a sense of urgency and purpose, we get the job done, and done right. Equal Employment Opportunity, Accommodations and Privacy Marqeta is an equal opportunity employer committed to an inclusive workplace that fosters belonging. We do not discriminate based on race, color, religion, sex (including pregnancy, lactation, childbirth, or related medical conditions), veteran status or uniformed service member status, age, national origin or ancestry, citizenship or immigration status, physical or mental disability, gender identity, gender expression, sexual orientation, genetic information (including testing or characteristics) or any other characteristic protected by applicable law. We also consider qualified applicants with criminal histories, consistent with legal requirements. Marqeta endeavors to make reasonable accommodations for applicants with disabilities. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please submit this form with your specific accommodation request. Personal data that is provided as part of the application and recruitment process is processed in accordance with the Applicant Privacy Notice. Additional information for California residents can be found here.

Build and lead a team to develop and operate generative AI infrastructure platforms and agentic AI solutions, ensuring security, scalability, and cost-effectiveness while collaborating across engineering and business functions. | 8+ years in platform engineering and infrastructure leadership with hands-on generative AI platform experience, deep AWS and cloud ML expertise, leadership skills, and preferably a BS/MS in Computer Science or related field. | As the Director of AI Infrastructure Engineering within our Infrastructure Engineering organization, you will build, lead, and scale a new team towards our bold AI transformation vision. This role is uniquely focused on establishing generative AI platforms and enablement capabilities that will accelerate AI productivity across both engineering and non-engineering functions. You will architect and implement foundational AI infrastructure powered by services like AWS Bedrock, Amazon Q Developer, and Amazon Q for Business, while building targeted agentic AI solutions and internal MCP (Model Context Protocol) servers. Working closely with engineering, product, business leaders, and our Data+ML organization, you will define and execute a comprehensive generative AI infrastructure strategy that positions Marqeta at the forefront of AI-driven innovation in fintech. This role will report directly to the SVP of Infrastructure Engineering and will define a generative AI infrastructure strategy and technical vision to support Marqeta's enterprise-wide AI adoption, with particular emphasis on building scalable, secure, and cost-effective generative AI platforms and agentic solutions that serve diverse organizational needs. We work Flexible First. This role can be performed remote within the United States or from our Oakland, CA headquarters. We'd love for you to join us! The Impact You'll Have Build and lead an AI Infrastructure Engineering team, establishing team culture, processes, and technical standards while recruiting top-tier talent to execute on our AI infrastructure roadmap Develop a comprehensive technical vision for generative AI infrastructure that enables seamless integration of AI-powered developer tools, business productivity applications, and agentic solutions across engineering workflows and business operations while maintaining security and compliance standards Own and operate comprehensive generative AI platforms including AWS Bedrock integrations, Amazon Q Developer and Q for Business deployments, custom agentic AI solutions, and internal MCP servers that accelerate AI adoption across technical and non-technical teams Establish generative AI operational excellence including prompt engineering standards, cost optimization strategies, and performance monitoring capabilities that ensure responsible and efficient AI deployment at scale Build and deploy agentic AI solutions and automation including custom AI agents, workflow automations, and internal MCP servers that enhance productivity and enable sophisticated AI-driven business processes Partner closely with the Data+ML organization to ensure complementary AI strategies, shared infrastructure components, and seamless integration between generative AI tools and traditional ML capabilities Create strategic roadmaps and delivery frameworks including OKRs, project structures, and milestone tracking to guide AI infrastructure initiatives and align stakeholders across the organization Manage AI infrastructure costs and performance by implementing monitoring, attribution, and optimization mechanisms that ensure efficient resource utilization and demonstrate clear ROI on AI investments Build vendor and technology partnerships for AI infrastructure components, evaluating emerging AI technologies, managing integrations, and establishing strategic relationships that accelerate our AI capabilities Mentor and develop team members on AI engineering best practices, infrastructure design patterns, and career growth while fostering a culture of innovation and continuous learning Establish metrics and KPIs to measure AI platform adoption, performance, and business impact while communicating progress and outcomes to executive leadership Who you Are 8+ years experience in platform engineering and infrastructure leadership roles with demonstrated expertise in building and scaling generative AI platforms, developer productivity tools, and enterprise AI enablement solutions 2+ years hands-on experience with generative AI platforms and services including AWS Bedrock, Amazon Q, OpenAI APIs, and similar enterprise AI services, with proven track record of production deployments and user adoption Proven track record of building teams from zero to one with experience recruiting, hiring, and developing high-performing engineering teams while establishing technical vision and execution standards Deep expertise in cloud ML platforms and services with strong preference for AWS (Bedrock, EKS, EC2) and experience with Google Workspace, along with proficiency in Kubernetes, Infrastructure as Code, MLOps CI/CD pipelines, and ML observability tools Background in fintech or regulated industries preferred, with strong understanding of security, compliance, and governance requirements for AI systems handling sensitive financial data Excellent leadership and communication skills with ability to influence senior stakeholders, build cross-functional partnerships, and translate complex technical concepts into business value Platform ownership mindset with proven experience taking end-to-end responsibility for generative AI platform reliability, performance, and user experience while building self-service capabilities for developers and business users Experience with AI productivity tools and developer enablement such as AI-powered code generation, automated documentation, intelligent testing tools, and workflow optimization platforms Strong bias toward action and innovation with ability to operate effectively in ambiguous, fast-paced environments while maintaining high standards for quality and reliability High ethical standards and commitment to responsible AI with understanding of AI ethics, bias mitigation, and responsible deployment practices BS/MS degree in Computer Science, Engineering, or related technical field preferred Compensation and Benefits Marqeta is a Flex First company which allows you to choose your best working environment, whether that be from home or at a company office. To support Flex First, we calibrate pay to a competitive value according to working location. Compensation is aligned according to three tiers within the United States: National: A baseline tier that applies to most of the geographic territory of the United States. Premium: Slightly elevated from the National tier, and oriented toward a narrower set of higher cost-of-living areas, such as Los Angeles CA and Seattle WA Premium Plus: A tier for the most expensive working areas, like the San Francisco Bay area and New York City. Visit this page or consult with a Recruiter to determine which tier would be applicable to you. When determining salaries, we consider several factors including, but not limited to, skills, prior experience, and work location. The new-hire base salary range for this position is: National: $206,000 - $257,600 Premium: $223,100 - $278,900 Premium Plus: $242,500 - $303,100 We also believe in recognizing the contributions of our people. That's why we award annual bonuses to eligible employees, rewarding both individual performance and the success of the entire company. Along with monetary compensation, Marqeta offers Multiple health insurance options Flexible time off – take what you need Retirement savings program with company contribution and after tax contributions Equity in a publicly-traded company and an Employee Stock Purchase Program Family-forming benefits, fertility support, and up to 20 weeks of Parental Leave Free therapy sessions, financial and professional coaching, and legal advice Monthly stipend to support our remote work model Annual “development dollars” to support our people growth and development About Marqeta Marqeta is on a mission to change the way money moves. We’re one of the earliest enablers of embedded finance, a market opportunity sized up in the trillions. Our card issuing platform provides unprecedented flexibility and control for companies to issue cards, authorize transactions, and manage payment operations in real time. Marqeta is powering the most well known brands in the new economy (Block, Cash App, Affirm, Instacart, Doordash, Uber, Walmart, etc). You don’t need to be a Payments expert to join the Marqeta Team, let us help you with that. This is the opportunity of a lifetime to work with innovators around the world and unlock equitable financial access for all. Marqeta’s Values – Solve for the Customer: With a deep understanding of our customers' business and empathy for their needs, we deliver products and services that drive their success. Earning and keeping their trust guides everything we do. – Do What's Right: Knowing businesses and livelihoods depend on us, we pursue solutions that disrupt responsibly and deliver high-quality results that our customers count on. We own our work from start to finish. – Simplify and Innovate: We approach challenges with curiosity and take smart risks. Innovation comes from finding better, simpler ways to achieve extraordinary outcomes. – Win as a Team: We succeed together by embracing diverse perspectives and pushing each other to raise the bar. We lead with humility and set aside hierarchy to work as a team. – Make it Count: We drive forward with focus and agility. With a sense of urgency and purpose, we get the job done, and done right. Equal Employment Opportunity, Accommodations and Privacy Marqeta is an equal opportunity employer committed to an inclusive workplace that fosters belonging. We do not discriminate based on race, color, religion, sex (including pregnancy, lactation, childbirth, or related medical conditions), veteran status or uniformed service member status, age, national origin or ancestry, citizenship or immigration status, physical or mental disability, gender identity, gender expression, sexual orientation, genetic information (including testing or characteristics) or any other characteristic protected by applicable law. We also consider qualified applicants with criminal histories, consistent with legal requirements. Marqeta endeavors to make reasonable accommodations for applicants with disabilities. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please submit this form with your specific accommodation request. Personal data that is provided as part of the application and recruitment process is processed in accordance with the Applicant Privacy Notice. Additional information for California residents can be found here.