Marigold

Support customer success activities through account support, data analysis, and cross-functional collaboration. | Currently pursuing or recently completed a degree in Business, Marketing, Communications, or related field, with strong communication skills and interest in SaaS technology. | The Company: Marigold is a fast-growing marketing technology company helping growing businesses build stronger customer relationships through its three core platforms: Emma, Campaign Monitor, and Vuture. We deliver powerful tools for email, SMS, and marketing automation that elevate engagement and drive real results. Marigold is headquartered in Nashville, Tennessee with offices in Sydney and London. The Role: We are seeking a Customer Success Intern to support our Customer Success team in delivering exceptional experiences to our customers. This internship provides hands-on exposure to customer lifecycle management, account support, and cross-functional collaboration within a SaaS environment. In this role, you’ll work closely with Customer Success Managers and internal partners to help support customer engagement, adoption, and retention efforts. This is a learning-focused opportunity for someone interested in customer success, account management, or go-to-market roles within technology. What You’ll Do: Support Customer Success Managers with day-to-day account activities, including preparation for customer meetings and follow-ups Assist with monitoring customer health, product usage, and engagement metrics Help gather and organize customer insights, feedback, and documentation Support renewal and adoption initiatives through research, reporting, and coordination Collaborate with cross-functional teams such as Support, Product, and Marketing on customer-related initiatives Assist with maintaining accurate customer information in internal systems Contribute to special projects focused on improving customer experience and operational efficiency Ideal Qualifications: Currently pursuing or recently completed a degree in Business, Marketing, Communications, Information Systems, or a related field Strong written and verbal communication skills Organized, detail-oriented, and reliable Comfortable working with data, spreadsheets, and internal tools Interest in customer success, account management, or SaaS technology Ability to learn quickly and work collaboratively in a fast-paced environment Compensation: This is an hourly internship role with a pay rate of $20/hour. The compensation range represents the pay the Company reasonably expects to offer for this position. Actual compensation will be determined based on factors such as skills, experience, qualifications, internal equity, geographic location, and applicable law. Marketers today face more pressure than ever—tighter budgets, evolving technologies, complex data regulations, and customers who expect more from every interaction. For growing organizations, the challenge isn’t just reaching audiences—it’s doing it authentically and at scale, with deeper personalization and intelligent automation. Marigold exists to make that challenge easier to meet. Through Campaign Monitor, Emma, and Vuture, we deliver powerful, accessible marketing solutions built for small to mid-sized organizations that want to grow quickly. Our products combine ease of use with proven technology and expert guidance, empowering teams to unify their brand, strengthen relationships, and achieve measurable growth. Learn more at meetmarigold.com Marigold will never ask you to participate in text based or WhatsApp based interviews. All offers of employment from Marigold will come via an official system and will require an electronic or wet signature, based on the laws in your locale. If you have any reason to be concerned about outreach you have received, or concern that you may not be engaging with authorized Marigold employees, we welcome you to contact us at askrecruiting@meetmarigold.com.

Lead end-to-end technical implementations of the Vuture platform, configuring systems, managing customer relationships, and ensuring successful go-live. | 3+ years in technical implementation or solutions engineering, experience with SaaS platforms, strong communication skills, and ability to manage multiple projects. | The Company: Marigold is a fast-growing marketing technology company helping growing businesses build stronger customer relationships through its three core platforms: Emma, Campaign Monitor, and Vuture. We deliver powerful tools for email, SMS, and marketing automation that elevate engagement and drive real results. Marigold is headquartered in Nashville, Tennessee with offices in Sydney and London. The Role: The Technical Implementation Manager plays a critical role in delivering successful onboarding and technical implementations for our Vuture platform. This role owns implementations end-to-end — from kickoff through go-live — combining hands-on technical execution with customer-facing delivery leadership to ensure high-quality outcomes and customer confidence. What You’ll Do: Lead end-to-end technical implementations of Vuture, owning delivery from kickoff through go-live. Configure the Vuture platform to meet customer requirements, including workflows, data structures, permissions, and integrations. Serve as the primary technical point of contact for customers during implementation, leading discovery sessions, solution reviews, and delivery checkpoints. Translate customer business requirements into scalable, best-practice technical solutions. Identify technical risks early and drive resolution through hands-on work or cross-functional collaboration. Partner closely with Product, Engineering, Support, and Customer Success teams to troubleshoot issues, resolve blockers, and ensure a smooth handover post-launch. About You: You are a technically skilled, customer-focused professional who enjoys owning delivery outcomes and building trust with customers. You’re equally comfortable configuring systems and leading technical conversations, thrive in fast-paced environments, and take pride in delivering high-quality implementations that set customers up for long-term success. Ideal Qualifications: 3+ years of experience in technical implementation, solutions engineering, professional services, or a similar customer-facing technical role. Hands-on experience implementing SaaS platforms for mid-market or enterprise customers. Strong understanding of system configuration, integrations, and data flows. Proven ability to manage multiple customer implementations concurrently. Excellent written and verbal communication skills, with the ability to explain technical concepts to both technical and non-technical audiences. Comfortable owning delivery outcomes and working directly with customers to meet timelines and scope. Nice to Have: Experience implementing MarTech, CRM, or customer engagement platforms. Familiarity with APIs and common enterprise integrations. Background working closely with Product and Engineering teams or within Professional or Technical Services organizations. Location Eligibility This position is eligible for hire in the following US states: Arizona, California, Florida, Georgia, Michigan, New York, North Carolina, Tennessee, Texas, and Virginia. Compensation & Benefits Compensation: The base salary range for this role is $110,000 - $120,000 annually. The compensation range represents the pay the Company reasonably expects to offer for this position. Actual compensation will be determined based on factors such as skills, experience, qualifications, internal equity, geographic location, and applicable law. Benefits: Competitive benefits including: medical/dental/vision insurance, life/accident/disabilities insurance, supplemental health benefits, FSA, EAP and pet insurance Generous time off (we call it Open Time Away) as well as paid holidays and a birthday benefit day off. Paid Volunteer Time 401k plan with a company match on your contributions. Employee-centric and supportive remote work environment with flexibility. Support for life events including paid parental leave. Marigold is a leading cross-channel marketing platform, with solutions for email, SMS, loyalty, and personalization, helping brands transform their relationships with customers. As the trusted partner behind the world's most recognized brands, including Air New Zealand, Chipotle, Hiscox, KFC, Kraft Heinz, The Atlantic, and more--Marigold delivers relevant brand experiences that cut through the noise and drive real impact. Marigold was born through a merger of industry-leading marketing platforms Cheetah Digital, Sailthru, Selligent, Liveclicker, Emma, and Campaign Monitor, and powers billions of customer interactions annually. Learn more at meetmarigold.com Marigold will never ask you to participate in text based or WhatsApp based interviews. All offers of employment from Marigold will come via an official system and will require an electronic or wet signature, based on the laws in your locale. If you have any reason to be concerned about outreach you have received, or concern that you may not be engaging with authorized Marigold employees, we welcome you to contact us at askrecruiting@meetmarigold.com.