Marco Technologies

Deploy and manage physical server infrastructure and virtualization environments including Windows Server and Active Directory administration with backup and disaster recovery solutions. | Bachelor's degree and six years of experience with Dell and HPE server platforms, proficiency in VMware, Hyper-V, and Windows Server administration, with preferred certifications. | The Network Systems Engineer is responsible for delivering quality infrastructure solutions to our clients with a high level of technical expertise and client satisfaction. You will routinely perform project-based installations and service-based engagements at client locations, with a primary focus on server, virtualization, and data center technologies. You are responsible for the management, administration, and integration of server platforms, hypervisor environments, and associated operating systems and services — from initial deployment through full architectural ownership. ESSENTIAL FUNCTIONS: * Deploy, support, and maintain physical server infrastructure from Dell and HPE platforms, including rack/blade servers, iDRAC/iLO management, firmware lifecycle, and hardware troubleshooting. * Design, implement, and manage virtualization environments using VMware vSphere/vCenter and Microsoft Hyper-V, including cluster configuration, resource optimization, VM lifecycle management, and high availability. * Install, configure, and administer Windows Server operating systems across all current versions, including roles such as DNS, DHCP, IIS, File Services, and Certificate Services. * Architect and manage Microsoft Active Directory environments — domain design, Group Policy, OU structure, user/group administration, and identity integration. * Integrate and maintain high-performance server environments supporting resource-intensive workloads, including advanced data center solutions, storage area networks (SAN/NAS), and hybrid cloud connectivity. * Consolidate and migrate server workloads across physical and virtual platforms, including P2V and V2V migrations between client environments and technologies. * Support network services as they relate to server infrastructure — switching, routing, firewalls, and network security — with the ability to troubleshoot end-to-end across the stack. * Design, implement, and validate backup and disaster recovery solutions; work closely with client technical staff to ensure proper implementation and ongoing verification. * Perform capacity planning, growth analysis, and system utilization reviews, and make technical recommendations that improve efficiency and reduce risk. * Develop and follow Marco best practices and operational procedures; create and maintain visual and written documentation for all deployed environments. * Provide on-call and escalation support to clients and internal teams on server, virtualization, and directory service issues. * Install and upgrade software on server platforms, including OS patching, role/feature updates, and hypervisor upgrades. * Plan and manage service requests independently from scoping through completion. * Accurately maintain documentation, time entry, pick tickets, and client signatures in compliance with service administrative procedures. * Consistently maintain a revenue-to-wage ratio of 2.5 or above. QUALIFICATIONS: * Bachelor's degree and six years of relevant experience; or equivalent combination of education and experience with demonstrated hands-on server and virtualization expertise. * Hands-on experience with Dell PowerEdge and/or HPE ProLiant server platforms required, including hardware configuration and management tools (iDRAC, iLO, OpenManage, OneView). * Demonstrated experience with VMware vSphere/vCenter and/or Microsoft Hyper-V in production environments. * Strong working knowledge of Windows Server administration and Active Directory design and management. * Current industry certifications preferred, including one or more of the following: VCP (VMware Certified Professional), MCSE/MCSA/Microsoft Azure certifications, Dell EMC proven professional (EMC-PE, EMC-IE), HPE ASE or ATP, or CCNA. * Valid Driver's License, proof of personal insurance, and an acceptable driving record. PAY RANGE: $80,796 - $125,234 annually + 10% incentive opportunity The pay range listed for this position is based on candidate's skill level, experience, relevant licenses, and educational background. For detailed information about our benefits, please visit our careers page at www.marconet.com/careers.

Provide Tier 2 technical support and remote help desk services to clients while maintaining high satisfaction levels. | Requires a bachelor's degree and two years of relevant experience or equivalent, with preferred certifications such as MCSA, CCENT, A+, N+, or Security+. | The Support Desk Specialist is responsible for providing quality services and solutions to our clients while maintaining a high level of client satisfaction. You will provide phone support, remote troubleshooting and administration. ESSENTIAL FUNCTIONS: * Provide technical support and remote help desk services to Marco clients, escalating when necessary. * Review current systems and make technical/process recommendations for improving efficiency. * Identify reoccurring issues in client’s environment and proactively provide recommendations to improve efficiency, performance and reliability of client’s network. * Maintain client documentation. * Stay up to date with relevant state-of-the-art technology, equipment, and/or systems. * Accurately maintain documentation and comply with service administrative procedures in a timely basis to include time entry. * Ability to perform in a call center environment. * Supporting multiple companies with end user requests and third party business applications. * Efficiently communicate with technical and non-technical end users. * Perform other related duties as assigned. QUALIFICATIONS: * Bachelor’s degree and two years of relevant experience; or equivalent combination of education and experience. * Current certifications to include any of the following: MCSA (Microsoft Certified Solutions Associate), CMNA, CCENT (Cisco Certified Entry Networking Technician), CCA (Citrix Certified Administrator), VCA, EMC-SA, BAIS, A+, N+ or Security+ preferred. REQUIRED SKILLS: * Solid understanding of the administration of network operating systems, applications, and services found in a client environment. * Proficiency with business collaboration tools such as MS Office applications. * Communication – Must possess strong communication skills in working with technical and non-technical people and the ability to develop and maintain collaborative relations among all levels of an organization. * Commitment – See that tasks are completed from start to finish. Demonstrate thoroughness and commitment. * Initiative – Must possess the ability to be a self starter and take initiative. Work to identify and resolve problems in a timely manner however if you can’t resolve it yourself, use resources to find someone who can. * Flexibility – Adapt to changes in the work environment. Change approach or method to best fit the situation. * Team Work – Contribute to a positive team spirit by working with others on a combined task. Make contributions to the task and share the responsibility of the outcome. Exhibit objectivity and openness to others’ views and welcome feedback. * Time Management – Must possess the ability to prioritize several tasks and keep them running simultaneously (multitasking). Be able to recognize and respond to changing priorities in order to meet deadlines. Pay Range: $23.50 - $36.40 hourly + bonus opportunity The pay range listed for this position is based on candidate's skill level, experience, relevant licenses, and educational background. For detailed information about our benefits, please visit our careers page at www.marconet.com/careers [http://www.marconet.com/careers]. Location: This is a remote-eligible position, however, Marco Technologies requires employees to reside within one of the following states: DE, FL, IA, IL, IN, KY, MD, MI, MN, MO, ME, NE, ND, NJ, PA, RI, SD, TX, WI

Design, install, and maintain production networks, servers, and security systems while mentoring junior staff. | Bachelor's degree, 6+ years experience, high-level certifications (CCNP/VCAP), valid driver's license, and proficiency in routing, switching, and collaboration tools. | The Senior Network Systems Engineer is responsible for providing quality services and solutions to our clients while maintaining a high level of client satisfaction. You will routinely perform project-based installations and service-based repair calls at client locations and will occasionally assist the Managed Services group. You are responsible for design, management, administration and integration of products, services, applications, and operating level systems code. You will handle responsibilities from basic system installations to the overall architecture and design of custom solutions. ESSENTIAL FUNCTIONS: * Engineer the design, installation, support and maintenance of production networks and systems to completion. * Integrate and/or consolidate servers and services between different client business units and technologies. * Design, integrate and maintain network services including but not limited to switching, routing, firewalls, wireless networks, and network security. * Design, integrate and maintain high-performance groups of Windows servers for resource-intensive network applications including advanced data center solutions, virtualization, and storage. * Develop and follow Marco best practices and operational procedures and create visual and written documentation. * Analyze system utilization, perform growth analysis and capacity planning, and make technical/process recommendations for improving efficiency. * Provide on-call support advice and technical support to various users/clients regarding operational/applications issues. * Install new and/or upgraded software on server and client platforms. * Design archive and backup systems. Work closely with client’s technical staff to ensure that backup and archiving designs and procedures are implemented properly. * Troubleshoot networks, systems, and applications to identify and correct malfunctions and other operational problems. * Provide mentoring for junior Marco IT service staff. * Stay up to date with relevant state-of-the-art technology, equipment and/or systems. * Function collaboratively as part of a fast-paced, client orientated team including assisting Sales Representatives in performing presales, development of processes and procedures along with Statement of Work (SOW) refinements. * Maintain parts inventory. * Accurately maintain documentation and comply with service administrative procedures in a timely basis to include pick tickets, collecting client signatures and time entry. * Plan and manage projects independently. * Consistently maintain a revenue-to-wage ratio of 2.5 or above. QUALIFICATIONS: * Bachelor’s degree and six years of relevant experience; or equivalent combination of education and experience. * Current high level industry recognized certifications including one or more of the following: CCNP/Specialization, EMC-TA, CCE, VCAP, VCDX, BCNP, Call Center Applications or HP MASE. * Preferred experience working with Fortinet and Juniper * CCIE certification strongly preferred * Valid Driver’s License, proof of personal insurance and an acceptable driving record. *   REQUIRED SKILLS: * Solid understanding of routing and switching. * Proficiency with business collaboration tools such as MS Office applications and Visio. * Communication – Must possess superior communication skills in working with technical and non-technical people and the ability to develop and maintain collaborative relations among all levels of an organization. * Commitment - This is needed to see a project or task from start to finish. Showing that you are a hard worker and committed to your job and improving yourself shows you can take something on and finish it. * Initiative - Being able to demonstrate that you can handle problems on your own and deal with them. Not waiting to be told what to do when you see a problem. If you can’t solve it yourself go find someone who can. * Confidence - When you are assured of your own ability it shows you have the nerves to handle the tough situations that can arise. * Teamwork - The ability to work with others on a combined task, make contributions to the task and share the responsibility of the outcome. * Time Management - Your ability to prioritize several tasks and keep them running simultaneously (multitasking). Also being able to recognize and respond to changing priorities in order to meet deadlines. * Enthusiasm - You need to be able to not only motivate yourself but motivate others as well. * Flexibility – Adapt to changes in the work environment. Change approach or method to best fit the situation. PAY RANGE: $93,318 - $149,309 annually The pay range listed for this position is based on candidate's skill level, experience, relevant licenses, and educational background. For detailed information about our benefits, please visit our careers page at www.marconet.com/careers [http://www.marconet.com/careers]. LOCATION: This is a remote-eligible position, however, Marco Technologies requires employees to reside within one of the following states: DE, FL, IA, IL, IN, KY, MD, MI, MN, MO, ME, NE, ND, NJ, PA, RI, SD, TX, WI

Architect and deliver AI-powered digital employee platforms and enterprise AI systems leveraging Azure AI services and multi-agent architectures. | 8+ years in architecture or advanced technical leadership with hands-on experience in Azure AI Foundry, Microsoft Fabric, AI systems, multi-agent architectures, and enterprise integrations. | Build the systems powering the next generation of AI workers. At Marco, we believe AI is bigger than chatbots and copilots. We're building AI-powered Digital Employees—intelligent systems that automate work, interact across business platforms, orchestrate workflows, and become part of the modern workforce. We're looking for an experienced AI Systems Architect to help design and build the platform foundations that make this possible. This role sits at the intersection of AI architecture, software engineering, platform design, and emerging technology strategy. You'll work directly with modern AI ecosystems including Azure AI Foundry, Microsoft Fabric, Azure OpenAI, multi-agent systems, APIs, orchestration technologies, and enterprise integration platforms to create scalable AI solutions that solve meaningful business challenges. This is a role for someone who enjoys building systems—not simply configuring products. What You'll Build • You'll architect and deliver: • AI-powered Digital Employees and intelligent workflow systems • Enterprise AI platforms leveraging large language models and agent-based architectures • Multi-agent systems capable of coordinating business processes and workflows • AI pipelines powered by Azure AI Foundry, Microsoft Fabric, and Azure AI services • Deep system-to-system integrations across SaaS, cloud, data, and business platforms • Secure APIs and communication layers enabling AI interoperability • Retrieval, orchestration, and context-sharing frameworks • Scalable AI products and managed service offerings • Foundational architecture enabling Marco's AI Digital Workforce ecosystem What You'll Do • Architect intelligent systems and AI platforms • Design end-to-end AI architectures across cloud, hybrid, and enterprise environments • Build proof-of-concepts and production-ready AI solutions leveraging generative AI ecosystems • Define reusable architecture patterns, standards, and technical frameworks • Create scalable designs for AI agents, orchestration workflows, retrieval systems, and enterprise integrations • Balance innovation, scalability, supportability, and operational excellence • Evaluate emerging technologies and rapidly determine practical business applications • Lead AI platform and integration strategy • Design interfaces between AI systems and enterprise applications using APIs, service architectures, and event-driven systems • Architect modern system-to-system integrations across Microsoft, SaaS, cloud, and line-of-business platforms • Establish standards for AI interoperability and orchestration • Develop patterns for context sharing, workflow coordination, and AI communication • Help define Marco's approach to emerging standards including Model Context Protocol (MCP), agent interoperability, and modern AI communication frameworks • Develop scalable architectural approaches for AI-to-system connectivity • Help shape the future of AI Digital Employees • Lead development of AI and Digital Employee offerings from concept through market launch • Collaborate closely with engineering, innovation, security, sales, and operations teams • Participate directly in customer workshops, pilots, and technical strategy discussions • Translate highly technical concepts into practical business outcomes • Mentor internal teams on AI architecture and emerging technologies • Influence long-term AI strategy and technical direction What We're Looking For • Experience • 8+ years of experience in architecture, software engineering, platform development, or advanced technical leadership roles • Proven experience designing and delivering enterprise-grade systems and complex technology solutions • Hands-on experience with AI, generative AI, LLMs, machine learning systems, or intelligent automation platforms • Experience bringing concepts from proof-of-concept through production deployment • Demonstrated experience designing and implementing solutions using Azure AI Foundry and Microsoft Fabric within enterprise environments • Core Technical Expertise • Deep hands-on experience with: • Azure AI Foundry • Microsoft Fabric • Azure OpenAI • Azure AI Services • Copilot ecosystem and extensibility • Azure-native AI architecture patterns • Data grounding and enterprise AI architectures • Building AI pipelines and workflows across Microsoft AI services • AI deployment, governance, and operational best practices • AI Systems & Agent Architecture • Experience designing: • Multi-agent systems • Agent orchestration frameworks • Retrieval Augmented Generation (RAG) • Context engineering and prompt orchestration • Agent memory and workflow design patterns • AI observability and governance • Intelligent workflow systems and agent-based architectures • Platform Engineering & System Integration • Deep expertise with: • REST APIs and API-first architectures • System-to-system interfaces and enterprise integrations • Event-driven architectures • SDK and connector development • Middleware and integration frameworks • Authentication systems including OAuth, SAML, and identity platforms • Distributed systems and microservices • Enterprise integration patterns • Model Context Protocol (MCP) • Agent communication standards and interoperability frameworks • Development & Platform Engineering • Hands-on experience with: • Python • C# • JavaScript / TypeScript • Software engineering fundamentals and application architecture • Git and CI/CD workflows • Cloud-native application architecture • Building production-grade APIs and services • Modern development and deployment practices Pay Range: $151,504 - $249,982 annually + 10% incentive opportunity The pay range listed for this position is based on candidate's skill level, experience, relevant licenses, and educational background. For detailed information about our benefits, please visit our careers page at www.marconet.com/careers. Location: This is a remote-eligible position, however, Marco Technologies requires employees to reside within one of the following states: DE, FL, IA, IL, IN, KY, MD, MI, MN, MO, ME, NE, ND, NJ, PA, RI, SD, TX, WI Compensation: $151,504 - $249,982 annually

Provide technical support and remote troubleshooting while maintaining documentation and recommending improvements. | Bachelor's degree with two years relevant experience or equivalent; preferred IT certifications like MCSA, CCENT, or A+. | The Support Desk Specialist is responsible for providing quality services and solutions to our clients while maintaining a high level of client satisfaction. You will provide phone support, remote troubleshooting and administration. ESSENTIAL FUNCTIONS: * Provide technical support and remote help desk services to Marco clients, escalating when necessary. * Review current systems and make technical/process recommendations for improving efficiency. * Identify reoccurring issues in client’s environment and proactively provide recommendations to improve efficiency, performance and reliability of client’s network. * Maintain client documentation. * Stay up to date with relevant state-of-the-art technology, equipment, and/or systems. * Accurately maintain documentation and comply with service administrative procedures in a timely basis to include time entry. * Ability to perform in a call center environment. * Supporting multiple companies with end user requests and third party business applications. * Efficiently communicate with technical and non-technical end users. * Perform other related duties as assigned. QUALIFICATIONS: * Bachelor’s degree and two years of relevant experience; or equivalent combination of education and experience. * Current certifications to include any of the following: MCSA (Microsoft Certified Solutions Associate), CMNA, CCENT (Cisco Certified Entry Networking Technician), CCA (Citrix Certified Administrator), VCA, EMC-SA, BAIS, A+, N+ or Security+ preferred. REQUIRED SKILLS: * Solid understanding of the administration of network operating systems, applications, and services found in a client environment. * Proficiency with business collaboration tools such as MS Office applications. * Communication – Must possess strong communication skills in working with technical and non-technical people and the ability to develop and maintain collaborative relations among all levels of an organization. * Commitment – See that tasks are completed from start to finish. Demonstrate thoroughness and commitment. * Initiative – Must possess the ability to be a self starter and take initiative. Work to identify and resolve problems in a timely manner however if you can’t resolve it yourself, use resources to find someone who can. * Flexibility – Adapt to changes in the work environment. Change approach or method to best fit the situation. * Team Work – Contribute to a positive team spirit by working with others on a combined task. Make contributions to the task and share the responsibility of the outcome. Exhibit objectivity and openness to others’ views and welcome feedback. * Time Management – Must possess the ability to prioritize several tasks and keep them running simultaneously (multitasking). Be able to recognize and respond to changing priorities in order to meet deadlines. Pay Range: $23.50 - $36.40 hourly + bonus opportunity The pay range listed for this position is based on candidate's skill level, experience, relevant licenses, and educational background. For detailed information about our benefits, please visit our careers page at www.marconet.com/careers [http://www.marconet.com/careers]. Location: This is a remote-eligible position, however, Marco Technologies requires employees to reside within one of the following states: DE, FL, IA, IL, IN, KY, MD, MI, MN, MO, ME, NE, ND, NJ, PA, RI, SD, TX, WI

Manage and lead the PMO team to ensure client-facing projects are executed on time, on budget, and with high client satisfaction while developing and improving project management methodologies and standards. | Bachelor's degree or equivalent experience, 5+ years technical project management experience, leadership of project managers, knowledge of Agile and Waterfall, strong communication skills, and PMP certification preferred. | The Manager of Project Management Office (PMO) ensures that Marco Service projects are planned, managed, and executed effectively, efficiently, and to client expectations. The PMO oversees all client-facing projects and develops and maintains project management methodologies, standards, and tools. The PMO Manager is responsible for consistent execution of the PMO methodology as to ensure the efficient implementation of sold solutions, while maintaining a high level of client satisfaction. This role is focused on ensuring projects are executed with excellence to meet KPI's of being on-time, on-budget, and High CSAT. It is also focused on defining and improving processes more generally within the team. ESSENTIAL FUNCTIONS: • Manage the assigned PMO team members as follows: • Lead, coach, and train team members. • Develop and implement strategic initiatives for the team. • Be an escalation point of contact to handle issues and involve direct leadership as needed. • Monitor team coverage, oversee personal time off approval, make sure back-ups are in place, and redistribute work to cover when others are out. • Monitor staffing and equipment needs. • Conduct performance reviews, issue disciplinary actions, and make compensation decisions. • Ensure project success is in alignment with Marco's strategic goals. • Set standards for project management capabilities, including certifications and qualifications for Project Managers, success measurement criteria, methodologies, and tools to be used. • Oversee the delegation of client-facing projects to the PMO team. • Collaborate with team members and cross functional groups throughout the organization to manage projects, ensuring they meet the needs of our stakeholders. Includes delegation and oversight of responsibilities to other team members. • Develop and provide weekly project status reporting and status to internal and external stakeholders. • Oversee that PMO staff deliver client-facing projects on time, within scope and on forecasted budget. • Work with PMO staff on mitigating any risks that impact the successful delivery of client-facing projects. • Interface with leadership to define project priorities and implementation opportunities and challenges and keep them up to date with project risks and opportunities. • Ensure centralized project management services are provided, including but not limited to planning, scheduling, estimating, costing, project billing, and risk assessment. • Manage effective and appropriate assignment of team members, and other resources to projects with responsibility for assisting Service Leadership in achieving technical utilization goals. • Perform post project completion reviews to ensure proper process and profitability and communicate as necessary to other stakeholders. • Manage and meet established metrics and team benchmarks. • Manage and assist with the selection of outsources labor vendors. • Ensure standard work documentation is utilized and maintain as needed. • Accurately maintain and comply with documentation and administrative procedures in a timely basis. • Attend required company and departmental meetings. • Act in accordance with Marco policies and procedures as set forth in the Employee Handbook. • Perform other related duties as assigned. QUALIFICATIONS: • Bachelor's degree, with emphasis in Information Technology and Project Management preferred, or comparable experience. • At least 5 years of practical experience in providing technical project management for complex business process development projects, including project portfolio tracking and full project life cycle facilitation. • Deep understanding of various project management methodologies such as Waterfall and Agile. • Excellent writing skills required: experience capturing, documenting, and illustrating complex functional and technical requirements. • Expertise in leading a project team through the design process with both technical and business partners. • Deep familiarity and comfort with using a range of tools for collaboration, project management, documentation, and illustration. • Experience in strategic planning and development. • Experience in management of individuals who serve as project managers or business analysts on a project team. • Demonstrated ability to collaborate with and influence matrixed project team members and provide coaching and guidance to successfully execute projects in an organization. • Excellent interpersonal skills necessary to develop cooperative working relationships with supervisory personnel, stakeholders, and co-workers. • Demonstrated ability to deliver a high-quality work product in an agile environment. • Project Management Professional (PMP) or similar certification preferred. REQUIRED SKILLS: • Strategic thinking: ability to evaluate risk, connect big picture and details, and make appropriate tradeoffs. • Ability to build strong relationships within team and across key stakeholders. • Communication: demonstrates clear, proactive oral and written communication in relation to both projects and people. • Deep understanding of project management; direct experience managing processes across multiple methodologies. • Demonstrates a commitment to racial equity, diversity, and inclusion. • Demonstrates a strong learning orientation. • Demonstrates successful leadership. Pay Range: $107,701 - $172,322 annually The pay range listed for this position is based on candidate's skill level, experience, relevant licenses, and educational background. For detailed information about our benefits, please visit our careers page at www.marconet.com/careers. Location: This is a remote-eligible position, however, Marco Technologies requires employees to reside within one of the following states: DE, FL, IA, IL, IN, KY, MD, MI, MN, MO, ME, NE, ND, NJ, PA, RI, SD, TX, WI Compensation: $107,701 - $172,322 annually