Marco Technologies

Own the revenue expansion engine by developing strategies and campaigns to identify and activate upsell and cross-sell opportunities, and lead cross-functional alignment sessions. | 7-10 years in Managed Services, SaaS, or Technology Services with experience in Revenue Operations, Product Marketing, or Customer Success Strategy, and ability to connect business strategy with data. | At Marco, we’re transforming how our IT Services unlock growth inside existing customers. The Growth team is our engine for smart growth — mining data, insights, and trends to spot what customers need next, before they even know it. As the Customer Growth Manager, you’ll collaborate with a cross-functional team that turns Marco service delivery data, customer success signals, digital tools & portal data, and vCIO/vCISO insights into actionable go-to-market plays that expand wallet share, drive adoption, and accelerate Net Revenue Retention. This isn’t traditional sales enablement. It’s cutting-edge, predictive, strategic, and creative — building a bridge between the data that lives in our systems and the opportunities that live in our customers’ businesses. WHAT YOU'LL DO: * Own the revenue expansion engine — define the strategy, frameworks, and cadence for identifying, validating, and activating upsell and cross-sell opportunities. * Synthesize inputs from our incredible Insights Portal, cutting-edge tool stack, Customer Success, Service Delivery, and Consulting teams into a unified opportunity pipeline. * Lead GTM plays — turn insights into repeatable offers, campaigns, and vertical plays (e.g., “Credit Union Cyber Resilience” or “Healthcare Compliance Bundle powered by ACE”). * Partner with Sales & Marketing to translate insights into customer-ready narratives and campaigns. * Build intelligence dashboards that track attach rate, NRR, and expansion velocity across verticals and solutions. * Run the “Growth Council” — a monthly cross-functional session aligning CS, Service Delivery, Consulting, and Sales around top expansion priorities. * Champion customer advocacy — ensuring that every upsell or cross-sell is rooted in solving a real, verified business problem. WHAT YOU'LL BRING: * 7–10 years in Managed Services, SaaS, or Technology Services with experience in Revenue Operations, Product Marketing, or Customer Success Strategy. * Experience leading cross-functional initiatives and aligning stakeholders.· Familiarity with PSA/RMM tools (ConnectWise), delivery support & insight tools (Scalepad, etc) and CRM platforms. * Ability to connect business strategy with data — seeing patterns others miss. * Excellent communicator — equally comfortable in a C-suite strategy session or a hands-on data review. * A growth mindset, curiosity, and a “builder” mentality. WHY THIS ROLE MATTERS: You’ll work at the intersection of data, strategy, and storytelling — building a new function that helps customers grow, strengthens our value, and adds to Marco's growth. Your success will be measured in expansion wins, vertical insights, and the strategic plays you bring to life! Pay Range: $79,212 - $122,779 annually + 20% incentive target The pay range listed for this position is based on candidate's skill level, experience, relevant licenses, and educational background. For detailed information about our benefits, please visit our careers page at www.marconet.com/careers.

Design, develop, and implement scalable Power Platform solutions and automate business processes. | Experience with Power Platform, API integration, relational databases, and customer engagement. | As a Microsoft Power Platform Engineer, you will play a pivotal role in delivering innovative solutions to customers within a dynamic technology service provider organization. Leveraging your expertise in Microsoft Power Apps, Power Automate, Power BI and Dataverse, you will design, develop, and implement scalable applications and automated workflows tailored to meet diverse business needs. You will collaborate closely with clients and internal teams to understand requirements, integrate data sources and ensure optimal performance and security of solutions. With a focus on customer success, you will provide technical support, troubleshoot issues and contribute to ongoing enhancements while adhering to best practices and governance standards. ESSENTIAL FUNCTIONS: * Conduct in-depth interviews with senior leadership, managers, and frontline employees to gain a comprehensive understanding of current processes, challenges, and automation potential. * Process mine, analyze, document, and map existing workflows to identify inefficiencies and areas for improvement. * Design new and enhanced workflows that leverage Microsoft Power Automate to drive efficiency, improve accuracy, and reduce manual efforts. * Build workflows to automate business processes. * Integrate data from various sources using Power Platform connectors and Dataverse. * Create custom connectors, APIs, and plugins for extending Power Platform capabilities. * Develop data models and maintain data integrity within solutions. * Identify, analyze, and resolve technical issues within Power Platform solutions. * Provide support for application deployments and ensure system reliability. * Configure security roles, user permissions, and access control in the Power Platform environment. * Customize forms, views, and dashboards according to business needs. * Document processes, solutions, and workflows clearly. * Conduct unit and integration testing of Power Platform solutions. * Stay updated with the latest features, updates, and best practices for Microsoft Power Platform. QUALIFICATIONS: * Bachelor’s degree in Computer Science, Information Technology or related field or equivalent experience. * 4+ years of work experience with a strong portfolio of business processes that have been enhanced or automated using the Microsoft Power Platform. * Relevant Microsoft certifications (e.g., Microsoft Certified: Power Platform Fundamentals) preferred. REQUIRED SKILLS: * Expertise in integrating systems through RESTful APIs and handling JSON data structures. * Strong understanding of database structures and experience working with relational databases. * Excellent communication and interpersonal skills, with a proven track record of leading customer engagements and discovery sessions. * Ability to work independently and manage multiple projects in a fast-paced environment. * Familiarity with the entire Microsoft Power Platform, including Power Apps, Power Automate, Power BI, and Power Virtual Agents. * Experience in project management and agile methodologies. * Knowledge of security best practices for process automation and data handling. Location: This is a remote-eligible position, however, Marco Technologies requires employees to reside within one of the following states: DE, FL, IA, IL, IN, KY, MD, MI, MN, MO, ME, NE, ND, NJ, PA, RI, SD, TX, WI Pay Range: $73,006 - $113,159 annually The pay range listed for this position is based on candidate's skill level, experience, relevant licenses, and educational background. For detailed information about our benefits, please visit our careers page at www.marconet.com/careers.

Support and develop sales deal strategies, ensure financial alignment, and collaborate across teams to drive revenue growth. | Experience in sales operations, strong financial and industry knowledge, excellent communication skills, and ability to work independently in a goal-driven environment. | POSITION SUMMARY/OBJECTIVE The Senior Manager of Revenue Strategy – Print supports the growth and financial performance of the Print Business Unit by driving advanced deal strategy, financial alignment, and cross-functional collaboration. This role serves as a strategic partner to Sales, Strategic Renewals, Pricing, and General Managers to ensure deals, proposals, and renewals align with Business Unit (BU) goals and revenue targets. This position provides key operational redundancy for the Director of Revenue Operations as the team scales.   ESSENTIAL FUNCTIONS - Support complex deal strategy and ensure financial alignment with Print BU margin and pricing expectations. - Partner with Sales, GMs, Strategic Renewals, and Quoting teams to align opportunity development, renewals, and proposal strategy. - Serve as a RevOps connection point for Sales Leaders and new sales employees regarding print processes, tools, renewal logic, and deal guidance. - Collaborate with Pricing, Finance, and Product to ensure deal structures and recommendations support profitability and growth. - Identify operational gaps and contribute to process improvements across the deal-to-order workflow. - Support the development and refinement of renewal logic, deal playbooks, and strategy frameworks. - Provide strategic and operational support to the Director of Revenue Operations – Print, ensuring continuity as the function grows. - Lead through influence across Sales, Renewals, Pricing, GMs, and cross-functional partners without direct-report responsibility. - Reinforce a collaborative, data-driven, and customer-value-focused culture across interactions. - Mentor and guide team members within Print Sales Operations when partnering on deal strategies or process improvements. - Lead cross-functional initiatives and support Region4 and other BU priorities as assigned.   QUALIFICATIONS Education and Experience - Associate’s degree and two years of relevant experience; or equivalent combination of education and experience. REQUIRED SKILLS 1. Financial acumen and preferred around copier/print industry and equipment leasing. 2. Demonstrates ability to use Excel and Salesforce (CRM). 3. Understanding of Copier/Print solution offerings including A3 and A4 solutions, Production Print, Wide Format solutions, Label Print solutions and Software solutions. 4. Natural aptitude for outcome-based reasoning. 5. Demonstrate excellent verbal and written communication skills with internal and external clients. 6. Self-starter, ability to plan and implement sales strategy with limited supervision. 7. Ability to thrive in a competitive, goal-driven environment. 8. Excellent organizational skills with the ability to maintain accurate and detailed records of sales activity. 9. Ability to prioritize responsibilities and to operate with changing priorities. 10. Demonstrate ability to work effectively and professional with all types of people and situations. 11. Demonstrates a strong attention to detail to ensure accuracy and quality. 12. Strong desire to help others achieve sales success, anticipate their needs and take initiative to ensure positive sales outcomes.

Manage and lead the PMO team to ensure client-facing projects are executed on time, on budget, and with high client satisfaction while developing and improving project management methodologies and standards. | Bachelor's degree or equivalent experience, 5+ years technical project management experience, leadership of project managers, knowledge of Agile and Waterfall, strong communication skills, and PMP certification preferred. | The Manager of Project Management Office (PMO) ensures that Marco Service projects are planned, managed, and executed effectively, efficiently, and to client expectations. The PMO oversees all client-facing projects and develops and maintains project management methodologies, standards, and tools. The PMO Manager is responsible for consistent execution of the PMO methodology as to ensure the efficient implementation of sold solutions, while maintaining a high level of client satisfaction. This role is focused on ensuring projects are executed with excellence to meet KPI's of being on-time, on-budget, and High CSAT. It is also focused on defining and improving processes more generally within the team. ESSENTIAL FUNCTIONS: • Manage the assigned PMO team members as follows: • Lead, coach, and train team members. • Develop and implement strategic initiatives for the team. • Be an escalation point of contact to handle issues and involve direct leadership as needed. • Monitor team coverage, oversee personal time off approval, make sure back-ups are in place, and redistribute work to cover when others are out. • Monitor staffing and equipment needs. • Conduct performance reviews, issue disciplinary actions, and make compensation decisions. • Ensure project success is in alignment with Marco's strategic goals. • Set standards for project management capabilities, including certifications and qualifications for Project Managers, success measurement criteria, methodologies, and tools to be used. • Oversee the delegation of client-facing projects to the PMO team. • Collaborate with team members and cross functional groups throughout the organization to manage projects, ensuring they meet the needs of our stakeholders. Includes delegation and oversight of responsibilities to other team members. • Develop and provide weekly project status reporting and status to internal and external stakeholders. • Oversee that PMO staff deliver client-facing projects on time, within scope and on forecasted budget. • Work with PMO staff on mitigating any risks that impact the successful delivery of client-facing projects. • Interface with leadership to define project priorities and implementation opportunities and challenges and keep them up to date with project risks and opportunities. • Ensure centralized project management services are provided, including but not limited to planning, scheduling, estimating, costing, project billing, and risk assessment. • Manage effective and appropriate assignment of team members, and other resources to projects with responsibility for assisting Service Leadership in achieving technical utilization goals. • Perform post project completion reviews to ensure proper process and profitability and communicate as necessary to other stakeholders. • Manage and meet established metrics and team benchmarks. • Manage and assist with the selection of outsources labor vendors. • Ensure standard work documentation is utilized and maintain as needed. • Accurately maintain and comply with documentation and administrative procedures in a timely basis. • Attend required company and departmental meetings. • Act in accordance with Marco policies and procedures as set forth in the Employee Handbook. • Perform other related duties as assigned. QUALIFICATIONS: • Bachelor's degree, with emphasis in Information Technology and Project Management preferred, or comparable experience. • At least 5 years of practical experience in providing technical project management for complex business process development projects, including project portfolio tracking and full project life cycle facilitation. • Deep understanding of various project management methodologies such as Waterfall and Agile. • Excellent writing skills required: experience capturing, documenting, and illustrating complex functional and technical requirements. • Expertise in leading a project team through the design process with both technical and business partners. • Deep familiarity and comfort with using a range of tools for collaboration, project management, documentation, and illustration. • Experience in strategic planning and development. • Experience in management of individuals who serve as project managers or business analysts on a project team. • Demonstrated ability to collaborate with and influence matrixed project team members and provide coaching and guidance to successfully execute projects in an organization. • Excellent interpersonal skills necessary to develop cooperative working relationships with supervisory personnel, stakeholders, and co-workers. • Demonstrated ability to deliver a high-quality work product in an agile environment. • Project Management Professional (PMP) or similar certification preferred. REQUIRED SKILLS: • Strategic thinking: ability to evaluate risk, connect big picture and details, and make appropriate tradeoffs. • Ability to build strong relationships within team and across key stakeholders. • Communication: demonstrates clear, proactive oral and written communication in relation to both projects and people. • Deep understanding of project management; direct experience managing processes across multiple methodologies. • Demonstrates a commitment to racial equity, diversity, and inclusion. • Demonstrates a strong learning orientation. • Demonstrates successful leadership. Pay Range: $107,701 - $172,322 annually The pay range listed for this position is based on candidate's skill level, experience, relevant licenses, and educational background. For detailed information about our benefits, please visit our careers page at www.marconet.com/careers. Location: This is a remote-eligible position, however, Marco Technologies requires employees to reside within one of the following states: DE, FL, IA, IL, IN, KY, MD, MI, MN, MO, ME, NE, ND, NJ, PA, RI, SD, TX, WI Compensation: $107,701 - $172,322 annually