Marco Technologies

Provide executive and operational support to senior leadership including calendar, travel, and process management. | 5+ years supporting C-level executives with operational and administrative expertise, no cybersecurity or SOC experience. | The Security Operations Manager is a critical Marco leadership role responsible for managing the day-to-day operations of our Security Operations Center (SOC). The Security Operations Manager will lead a team of security analysts and engineers, collaborate with other Service teams, IS, stakeholders, and stay up to date with emerging security threats and trends. In this role, you are responsible for developing and implementing security policies and procedures to ensure the security of our company's networks, systems, and data as well as our MSP customers' networks and systems. ESSENTIAL FUNCTIONS: * Manage the Security Operations team members as follows: * Lead, coach, and train team members. * Develop and implement strategic initiatives for team. * Be an escalation point of contact to handle issues and involve direct leadership as needed. * Monitor team coverage, oversee personal time off approval, make sure back-ups are in place, and redistribute work to cover when others are out. * Monitor staffing and equipment needs. * Conduct performance reviews and make compensation decisions. * Manage the day-to-day operations of the Security Operations Center (SOC) * Oversee 24x7 coverage and on-call processes and procedures. * Serve as the primary escalation point, swiftly resolving issues, and enlisting higher leadership when required. * Spearhead strategic initiatives that elevate the SOC, focusing on delivering the ultimate client experience. * Assist in the development and implementation of security policies, procedures, and best practices to ensure the security of our company's networks, systems, and data as well as our MSP customers' networks and systems. * Assist with compliance initiatives such as security frameworks, compliance programs, and regulatory requirements. * Identify and analyze security risks and vulnerabilities and develop and implement appropriate security controls and countermeasures for our company and MSP customers. * Monitor security systems and tools and respond to security incidents and events in a timely manner for our company and MSP customers. * Conduct security assessments for our company and MSP customers and provide recommendations for remediation and improvement. * Collaborate with other Service teams, IS, stakeholders, and external vendors to ensure effective communication, coordination, and collaboration on security-related issues for our company and MSP customers. * Manage security projects and initiatives for our company and MSP customers and ensure timely completion within budget and scope. * Develop and maintain metrics, reports, and dashboards to measure the effectiveness of the security program and communicate key security metrics and trends to stakeholders for our company and MSP customers. * Stay up to date with emerging security threats, technologies, and trends, and ensure our security program evolves to address new challenges and risks for our company and MSP customers. * Evaluate processes and IT solutions/software for improving efficiency, security, team capacity and visibility, including automation tools, active alerting and response, and IT solution integration. QUALIFICATIONS: * Bachelor’s degree in a relevant field, with strong emphasis on Information Technology and Information Security, or an equivalent combination of education and experience. * 8+ years of experience in information security, with at least 3 years in a leadership or management role. * Current high-level industry recognized certifications including one or more of the following: CISSP, CISM, CISA, or similar required. * Valid driver’s license, proof of personal insurance, and an acceptable driving record. REQUIRED SKILLS: * Strong knowledge of security operations, incident response, security monitoring, and security technologies. * Relevant certifications such as CISSP, CISM, or GIAC are highly desirable. * Experience with security frameworks and standards such as ISO 27001, NIST, and PCI DSS. * Experience with security tools and technologies such as SIEM, IDS/IPS, firewalls, and vulnerability scanners. * Strong communication, leadership, and collaboration skills. * Ability to manage multiple projects and priorities in a fast-paced environment. * Self-starter with the ability to perform with little or no direct supervision. * Excellent communication skills in working with technical and non-technical people, and the ability to develop and maintain collaborative relations among all levels of an organization. * Treats people with respect; Works with integrity and ethically; Upholds organizational values. * Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values. * Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality. Pay Range: $119,193 - $190,709 annually + 10% incentive target The pay range listed for this position is based on candidate's skill level, experience, relevant licenses, and educational background. For detailed information about our benefits, please visit our careers page at www.marconet.com/careers [http://www.marconet.com/careers]. Location: This is a remote-eligible position, however, Marco Technologies requires employees to reside within one of the following states: DE, FL, IA, IL, IN, KY, MD, MI, MN, MO, ME, NE, ND, NJ, PA, RI, SD, TX, WI

Manage technician scheduling, product and change orders, and support IT/project managers to optimize service delivery resource utilization. | Requires associate degree or equivalent experience, two years in dispatch/coordination/project management, IT terminology knowledge, and strong communication and organizational skills. | The IT Service Dispatch Coordinator plays a pivotal role in ensuring the seamless delivery of exceptional customer service, driving operational excellence and enhancing client experiences across multiple service teams. This role supports cross-functional collaboration among teams, including Purchasing, Solutions, Managed and Field Services, Project Management, and Business Line Leadership. The Service Delivery Coordinator is responsible for overseeing resource allocation, scheduling, ticket management, installation coordination, and strategic customer service initiatives, all while ensuring efficient communication and alignment between stakeholders. A critical focus of this role is the management of service delivery boards to prioritize, track, and drive the timely completion of incidents and requests, ensuring that service level agreements (SLAs) are consistently met. ESSENTIAL FUNCTIONS: * Serve as the main point of contact for managing technician scheduling for both remote and onsite support, installation services, and small-to-medium project execution. * Oversee product orders related to installation projects, ensuring proper allocation of resources and timely execution. * Manage change orders in close collaboration with Sales, Solutions, and Support teams, ensuring alignment with customer needs and business objectives. * Provide support to IT and Project Managers to optimize resource utilization across teams and service delivery functions. * Act as a key collaborator with management, Customer Success Managers (CSM), and the Customer Experience (CX) team to resolve escalations and ensure consistent service delivery. * Engage with vendors, subcontractors, and third-party partners to ensure service delivery aligns with company standards and client expectations. * Proactively communicate with both internal and external clients to coordinate service and installation schedules, ensuring customer expectations are met at all stages. * Facilitate high-level kick-off calls, provide regular status updates, and set clear resolution timelines for projects and service requests. * Confirm the successful completion of projects and service requests, ensuring client satisfaction and gather insights for service improvement. * Oversee and manage the entire ticket lifecycle, ensuring efficient movement of tickets toward timely completion by proactively monitoring status, hours logged, and scheduled follow-ups. * Oversee service boards, ensuring tickets are properly categorized, prioritized, assigned, and scheduled for technicians in a timely and efficient manner. * Enforce compliance with internal Service Level Targets (SLTs) for response, follow-up, resolution, and final completion, consistently meeting or exceeding performance metrics. * Collaborate with IT Service teams to identify opportunities for process enhancements, optimization of service delivery workflows, and improved utilization of tools and resources. * Create and maintain documentation for standard work around IT service delivery in conjunction with the customer experience team to ensure consistency across business lines. * Attend required company and departmental meetings. * Act in accordance with Marco policies and procedures as set forth in the Employee Handbook. * Perform other related duties as assigned. EDUCATION AND EXPERIENCE: * Associate degree and 2 years of experience or equivalent experience in a dispatch/coordination/project management position. * Understanding of IT terminology and PSA ticketing systems. * Knowledge of IT service delivery principles, including incident and change management. LICENSES AND CERTIFICATIONS: * No required licenses or certifications * Project Management Professional (PMP) or similar certification is preferred. REQUIRED SKILLS: * Proficiency with business collaboration tools such as MS Office applications and project management tools. * Communication – Must possess strong communication skills in working with technical and non-technical people, and the ability to develop and maintain collaborative relations among all levels of an organization. Must effectively listen to others. * Commitment – This is needed to see a project or task from start to finish. Must possess the ability to maintain the same energy and dedication throughout the project to learn, accomplish, and achieve despite difficulty, failure, and opposition. * Organization – Ability to use time, energy, and resources in an effective manner to achieve intended goals. * Relationships – Effective at building trust, finding common ground, having emotional empathy, and ultimately building good relationships with others. * Teamwork – The ability to work with others on a combined task, make contributions to the task, and share the responsibility of the outcome. * Time Management – Ability to prioritize several tasks and keep them running simultaneously (multitasking). Also being able to recognize and respond to changing priorities to meet deadlines. * Enthusiasm – Display excitement and a positive attitude towards work assignments, clients, and organization. * Flexibility – Adapt to changes in the work environment. Change approach or method to deal with difficult or unexpected situations while remaining calm. Think quickly and articulate thoughts in an organized manner, even when unprepared. * Emotion Regulation – Ability to manage emotions, especially negative ones, to be able to think clearly and objectively, in turn to act accordingly. * Negotiation Skills – Ability to understand the other side’s motivations with the goal to achieve a win-win resolution that is favorable, satisfies both sides, and maintains relationships for future interactions. Pay Range: $23.02 - $35.69 per hour The pay range listed for this position is based on candidate's skill level, experience, relevant licenses, and educational background. For detailed information about our benefits, please visit our careers page at www.marconet.com/careers [http://www.marconet.com/careers]. Location: This is a remote-eligible position, however, Marco Technologies requires employees to reside within one of the following states: DE, FL, IA, IL, IN, KY, MD, MI, MN, MO, ME, NE, ND, NJ, PA, RI, SD, TX, WI

Designing, prototyping, and bringing to market AI-driven solutions that solve client business challenges. | Extensive experience in solution architecture, AI/machine learning, cloud environments, and technical leadership, with strong communication skills. | The AI Solutions Architect is a senior, innovation-focused role responsible for designing, prototyping, and bringing to market AI-driven solutions, including AI and Digital Employee offerings, that solve real client business challenges. This role operates at the intersection of emerging technology, solution architecture, and go-to-market enablement, with a strong emphasis on large language models (LLMs), generative AI, automation, and intelligent agents. The AI Solutions Architect partners closely with Innovation leadership, engineering, sales, and delivery teams to translate rapidly evolving AI capabilities into scalable, supportable, and commercially viable offerings. This individual leads proof-of-concept initiatives, evaluates bleeding-edge AI platforms, and helps define the architecture, standards, and delivery models that enable Marco to responsibly deploy AI solutions for clients. ESSENTIAL FUNCTIONS: • Lead the research, evaluation, and application of emerging AI technologies, with a strong focus on LLMs, generative AI, AI agents, and automation platforms from leading providers. • Architect end-to-end AI solutions that are scalable, secure, cost-effective, and operationally viable within Marco's delivery and support models. • Design and deliver proof-of-concept implementations to validate AI use cases, technical feasibility, and business value prior to productization. • Contribute to the creation and refinement of AI-based managed services and Digital Employee offerings, from initial concept through market launch. • Collaborate with Innovation, engineering, security, and operations teams to define reference architectures, design patterns, and technical standards for AI solutions. • Ensure AI solutions align with client business objectives, governance requirements, security best practices, and responsible AI principles. • Partner with sales and customer-facing teams to support solution positioning, client discussions, pilots, and technical validation efforts. • Translate complex AI concepts into clear, practical guidance for internal stakeholders and client audiences. • Continuously monitor industry trends, research developments, and platform advancements to inform Marco's AI roadmap and solution strategy. • Support the development of documentation, enablement materials, and internal training related to AI offerings. • Provide technical leadership and mentorship within the Innovation team related to AI architecture and solution design. • Participate in cross-functional planning sessions to align AI initiatives with broader business strategy and client needs. QUALIFICATIONS: • Bachelor's degree in Computer Science, Information Technology, Data Science, or a related field. • Eight or more years of experience in solution architecture, product development, or advanced technical roles, with demonstrated experience designing and delivering complex technology solutions. • Hands-on experience working with AI, machine learning, generative AI, or LLM-based systems in applied or production environments. • Obtainment of one or more relevant industry certifications related to cloud architecture, AI, machine learning, or security is preferred. REQUIRED SKILLS: • Strong understanding of AI architectures, including LLMs, agent-based systems, automation workflows, and integration patterns. • Experience designing solutions across cloud and hybrid environments. • Ability to evaluate emerging technologies and translate them into practical, market-ready offerings. • Strong communication skills with the ability to explain complex technical concepts to both technical and non-technical audiences. • Proven ability to collaborate across innovation, engineering, sales, and delivery teams. • Demonstrated curiosity and commitment to continuous learning in a rapidly evolving technology landscape. • Ability to balance experimentation and innovation with operational discipline and scalability. Pay Range: $148,533 - $245,079 annually + 10% incentive target The pay range listed for this position is based on candidate's skill level, experience, relevant licenses, and educational background. For detailed information about our benefits, please visit our careers page at www.marconet.com/careers. Location: This is a remote-eligible position, however, Marco Technologies requires employees to reside within one of the following states: DE, FL, IA, IL, IN, KY, MD, MI, MN, MO, ME, NE, ND, NJ, PA, RI, SD, TX, WI

Design and deliver AI adoption training, develop strategies, facilitate user councils, and support change management activities. | Requires 5+ years in technology adoption, training, or consulting, with a background in education or communications, and remote work capability. | The AI Adoption Consultant is responsible for driving successful and sustained adoption of AI and automation solutions across Marco’s client base. This role equips end users, business leaders, and internal teams to confidently use generative AI tools—beginning with Microsoft Copilot—and expand adoption into custom agents, automation workflows, and emerging AI services. This role designs and delivers training, develops adoption strategies, leads change management activities, and builds scalable frameworks that ensure AI solutions are not only deployed, but consistently used, expanded, and embedded into clients’ daily operations. The AI Adoption Consultant partners closely with Innovation, Sales, Customer Success, and Delivery teams to align messaging, support solution rollout, prepare organizations for change, and contribute to the continuous evolution of Marco’s AI and automation service offerings. ESSENTIAL FUNCTIONS: * Lead end-to-end adoption efforts—including strategy, training, communication, reinforcement, and adoption measurement—for AI and automation solutions, with an initial focus on Microsoft Copilot and generative AI services. * Design and deliver end-user training through multiple formats—including live workshops, virtual sessions, role-based training, learning paths, and self-service content—tailored to different roles and skill levels. * Help clients understand how to responsibly and effectively use AI tools within their daily workflows to drive productivity and efficiency. * Facilitate and lead AI User Council groups for clients, providing a structured forum for education, use case sharing, feedback, and continuous improvement related to AI adoption. * Plan, organize, and guide recurring AI User Council sessions, including agenda development, discussion facilitation, and follow-up actions. * Capture insights, adoption challenges, and emerging use cases from AI User Councils and relay feedback to Innovation, Solutions Architecture, and product teams. * Develop adoption frameworks, training materials, and best practices that can be reused and scaled across multiple clients. * Partner with Innovation and Solutions Architecture teams to understand AI solution capabilities and translate them into user-friendly guidance. * Support adoption for additional AI, Digital Employee, and automation offerings as new services are brought to market. * Collaborate with sales and customer-facing teams to support client onboarding, pilots, and early-stage adoption initiatives. * Lead or support structured change management activities—including communication planning, readiness assessments, user engagement, and reinforcement activities—to ensure successful AI adoption. * Clearly communicate AI concepts, limitations, and responsible use guidelines to non-technical audiences. * Help internal teams stay aligned on AI adoption messaging, customer value realization, service offerings, and best practices by providing regular updates, enablement content, and cross-team coordination. * Participate in continuous learning to stay current on AI platforms, features, and adoption trends. QUALIFICATIONS: * Bachelor’s degree in Information Technology, Business, Education, Communications, or a related field. * Five or more years of experience in technology adoption, training, consulting, or customer enablement roles. Location: This is a remote-eligible position, however, Marco Technologies requires employees to reside within one of the following states: DE, FL, IA, IL, IN, KY, MD, MI, MN, MO, ME, NE, ND, NJ, PA, RI, SD, TX, WI Pay Range: $99,264 - $158,822 annually + 10% incentive target The pay range listed for this position is based on candidate's skill level, experience, relevant licenses, and educational background. For detailed information about our benefits, please visit our careers page at www.marconet.com/careers.

Lead and coordinate the onboarding process for new customers, ensuring a smooth transition and support readiness, while managing internal and external stakeholder expectations. | Minimum of two years of project management or service delivery experience, with understanding of IT terminology, service delivery principles, and proficiency in collaboration tools. | The Project Manager – Managed Services Onboarding is responsible for leading the successful onboarding of a new customer to Marco’s Managed Services. This role serves as the primary owner of the customer initial experience, ensuring a smooth, professional, and well-coordinated transition from sales to steady support. This position coordinates the onboarding lifecycle from kickoff through support readiness, working with internal teams, vendors and customer stakeholders to ensure required support tools, documentation, access and processes are properly implemented. The Project Manager supports the timely and accurate completion of onboarding activities in alignment with approved scope and Marco’s service standards, while helping set clear expectations and foster strong customer relationships. ESSENTIAL FUNCTIONS: * Coordinate and support the end-to-end Managed Services onboarding process from kickoff through support readiness, ensuring a smooth transition from sales to operational support. * Facilitate understanding and alignment on onboarding scope, milestones, timelines, and success criteria in accordance with Marco’s Managed Services standards and the customer’s agreed upon services. * Lead onboarding kickoff meetings with internal teams and customer stakeholders to establish expectations, roles, communication cadence, and timelines. * Coordinate with internal teams, vendors, and subcontractors to support the timely deployment of required Managed Services tools, agents, monitoring, security, and access. * Coordinate onboarding schedules and resource assignments, proactively identifying conflicts or constraints and escalating them as needed to minimize impact to timelines, quality, or customer experience. * Identify and escalate risks, issues, or constraints that may affect onboarding timelines, scope, or customer readiness, recommending mitigation options when appropriate. * Support consistent and efficient execution of onboarding activities in accordance with established processes, while accommodating customer specific requirements when appropriate. * Provide consistent, proactive communication to customers and internal stakeholders regarding onboarding progress, upcoming milestones, risks, and dependencies. * Support Marco’s commitment to service excellence by delivering a professional, “white glove” onboarding experience that establishes trust and positions the customer for a successful long-term partnership QUALIFICATIONS: * Bachelor’s degree and minimum of two years of relevant experience; or an equivalent combination of education and experience in a project management, service delivery, or operational support role, ideally within an IT-focused or MSP environment. * Working understanding of IT terminology and PSA ticketing systems. * Working knowledge of IT service delivery principles, including incident, request, and change management. * Valid Driver's License, proof of personal insurance and a clean driving record. REQUIRED SKILLS: * Proficiency with business collaboration tools such as MS Office applications and project management tools. * Excellent communication skills in working with technical and non-technical people. * Accountability to see a project or task from start to finish. * Excellent analytical and organization skills. * Effective at building trust and good relationships. * Function collaboratively as part of a fast-paced, customer-oriented team. * Ability to prioritize several tasks and keep them running simultaneously. * Display excitement and a positive attitude. * Adapt to changes in the work environment. * Ability to maintain emotions to think clearly and act accordingly. * Ability to understand the other side's motivations and negotiate effectively. * Basic understanding of project financial concepts, including scope alignment, cost awareness, and the ability to identify and escalate potential budget or billing concerns. LOCATION: This position is remote; however, candidates must reside in one of the following locations due to occasional on‑site customer meetings: Des Moines, IA; St. Cloud, MN; Minnetonka, MN; Louisville, KY; or St. Louis, MO. PAY RANGE: $62,016 - $96,125 annually The pay range listed for this position is based on candidate's skill level, experience, relevant licenses, and educational background. For detailed information about our benefits, please visit our careers page at www.marconet.com/careers.

Lead and coordinate the onboarding process for new customers, ensuring a smooth transition and support readiness, while managing timelines, scope, and customer relationships. | Minimum two years of relevant experience in project management or service delivery, with understanding of IT terminology, PSA systems, and incident/request/change management. | The Project Manager – Managed Services Onboarding is responsible for leading the successful onboarding of a new customer to Marco's Managed Services. This role serves as the primary owner of the customer initial experience, ensuring a smooth, professional, and well-coordinated transition from sales to steady support. This position coordinates the onboarding lifecycle from kickoff through support readiness, working with internal teams, vendors and customer stakeholders to ensure required support tools, documentation, access and processes are properly implemented. The Project Manager supports the timely and accurate completion of onboarding activities in alignment with approved scope and Marco's service standards, while helping set clear expectations and foster strong customer relationships. ESSENTIAL FUNCTIONS: • Coordinate and support the end-to-end Managed Services onboarding process from kickoff through support readiness, ensuring a smooth transition from sales to operational support. • Facilitate understanding and alignment on onboarding scope, milestones, timelines, and success criteria in accordance with Marco's Managed Services standards and the customer's agreed upon services. • Lead onboarding kickoff meetings with internal teams and customer stakeholders to establish expectations, roles, communication cadence, and timelines. • Coordinate with internal teams, vendors, and subcontractors to support the timely deployment of required Managed Services tools, agents, monitoring, security, and access. • Coordinate onboarding schedules and resource assignments, proactively identifying conflicts or constraints and escalating them as needed to minimize impact to timelines, quality, or customer experience. • Identify and escalate risks, issues, or constraints that may affect onboarding timelines, scope, or customer readiness, recommending mitigation options when appropriate. • Support consistent and efficient execution of onboarding activities in accordance with established processes, while accommodating customer specific requirements when appropriate. • Provide consistent, proactive communication to customers and internal stakeholders regarding onboarding progress, upcoming milestones, risks, and dependencies. • Support Marco's commitment to service excellence by delivering a professional, “white glove” onboarding experience that establishes trust and positions the customer for a successful long-term partnership QUALIFICATIONS: • Bachelor's degree and minimum of two years of relevant experience; or an equivalent combination of education and experience in a project management, service delivery, or operational support role, ideally within an IT-focused or MSP environment. • Working understanding of IT terminology and PSA ticketing systems. • Working knowledge of IT service delivery principles, including incident, request, and change management. • Valid Driver's License, proof of personal insurance and a clean driving record. REQUIRED SKILLS: • Proficiency with business collaboration tools such as MS Office applications and project management tools. • Excellent communication skills in working with technical and non-technical people. • Accountability to see a project or task from start to finish. • Excellent analytical and organization skills. • Effective at building trust and good relationships. • Function collaboratively as part of a fast-paced, customer-oriented team. • Ability to prioritize several tasks and keep them running simultaneously. • Display excitement and a positive attitude. • Adapt to changes in the work environment. • Ability to maintain emotions to think clearly and act accordingly. • Ability to understand the other side's motivations and negotiate effectively. • Basic understanding of project financial concepts, including scope alignment, cost awareness, and the ability to identify and escalate potential budget or billing concerns. LOCATION: This position is remote; however, candidates must reside in one of the following locations due to occasional on‑site customer meetings: Des Moines, IA; St. Cloud, MN; Minnetonka, MN; Louisville, KY; or St. Louis, MO. PAY RANGE: $62,016 - $96,125 annually The pay range listed for this position is based on candidate's skill level, experience, relevant licenses, and educational background. For detailed information about our benefits, please visit our careers page at www.marconet.com/careers. Compensation: $62,016 - $96,125 annually

Manage and support a team of service technicians, ensuring high-quality service delivery and operational efficiency. | Requires managerial experience, technical knowledge in copier and printer services, and strong communication and organizational skills. | **HIRING FOR GA, NC or MS**   POSITION SUMMARY/OBJECTIVE The Manager of Field Service Operations is responsible for leading, managing and supporting a team of Copier Service, Install and Shred Technicians (if applicable) responsible for timely, high quality and cost-effective product service to our clients. The Manager of Field Service Operations must ensure a high level of external client satisfaction and achievement of Service, Install and Shred goals and objectives.     ESSENTIAL FUNCTIONS ▪ Manage the assigned Copier Service, Install and Shred team members as follows: o Lead, coach, and train team members. o Develop and implement strategic initiatives for team. o Be an escalation point of contact to handle issues and involve direct leadership as needed. o Monitor team coverage, oversee personnel time off approval, make sure back-ups are in place and redistribute work to cover when others are out. o Monitor staffing and equipment needs. o Conduct performance reviews and make compensation decisions. ▪ Monitor direct reports’ call screens, workload, and call activity to meet and exceed our client’s expectations. ▪ Manage and meet established metrics and team benchmarks. ▪ Provide weekly metrics and reports to the Director of Field Service Operations regarding the team’s performance. ▪ Conduct monthly MORs with Service Technicians including random vehicle inspections for direct reports to ensure proper inventory, service manuals and general vehicle maintenance. ▪ Be accessible on Marco provided cell phones for after-hours and weekend emergency calls. ▪ Stay up to date with relevant state-of-the-art technology, equipment, and/or systems. ▪ Always represent Marco in a professional manner by maintaining a professional appearance and adhering to the Marco field service dress code. ▪ Accurately maintain and comply with documentation and service procedures in a timely basis to include time entry process. ▪ Attend required company and departmental meetings. ▪ Act in accordance with Marco policies and procedures as set forth in the Employee Handbook. ▪ Perform other related duties as assigned. QUALIFICATIONS Education and Experience ▪ Associate’s Degree and 4+ years of experience or equivalent experience. ▪ Previous supervisory and trainer experience preferred. ▪ Sharp, Canon, HP and/or Konica direct service experience preferred.   Licenses and Certifications - Valid Driver’s License, proof of personal insurance and an acceptable driving record. REQUIRED SKILLS 1. Proficiency with business collaboration tools such as MS Office applications, Outlook and company and client specific programs. 2. Demonstrates attention to detail. 3. Superior communication skills in working with technical and non-technical people and the ability to develop and maintain collaborative relations among all levels of an organization. 4. Strong ability to exercise independent judgment. 5. Identify and resolve problems in a timely manner; Gather and analyzes information skillfully; Work well in group problem solving situations. 6. Balance team and individual responsibilities; Exhibit objectivity and openness to others' views; Give and welcome feedback; Contribute to building a positive team spirit; Put success of team above own interests; Able to build morale and group commitments to goals and objectives; Support everyone's efforts to succeed. 7. Cost Conscious - Conserve organizational resources. 8. Treat people with respect; Work with integrity and ethically; Uphold organizational values. 9. Follow policies and procedures; Complete administrative tasks correctly and on time; Support organization's goals and values. 10. Demonstrate accuracy and thoroughness; Look for ways to improve and promote quality; Apply feedback to improve performance; Monitor own work to ensure quality. 11. Meet productivity standards; Complete work in timely manner; Strive to increase productivity; Work quickly. 12. Observe safety and security procedures; Report potentially unsafe conditions; Use equipment and materials properly. 13. Adapt to changes in the work environment; Change approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events. 14. Follow instructions, respond to management direction; Take responsibility for own actions; Commit to long hours of work when necessary to reach goals; Complete tasks on time or notifies appropriate person with an alternate plan.

Manage and lead the PMO team to ensure client-facing projects are executed on time, on budget, and with high client satisfaction while developing and improving project management methodologies and standards. | Bachelor's degree or equivalent experience, 5+ years technical project management experience, leadership of project managers, knowledge of Agile and Waterfall, strong communication skills, and PMP certification preferred. | The Manager of Project Management Office (PMO) ensures that Marco Service projects are planned, managed, and executed effectively, efficiently, and to client expectations. The PMO oversees all client-facing projects and develops and maintains project management methodologies, standards, and tools. The PMO Manager is responsible for consistent execution of the PMO methodology as to ensure the efficient implementation of sold solutions, while maintaining a high level of client satisfaction. This role is focused on ensuring projects are executed with excellence to meet KPI's of being on-time, on-budget, and High CSAT. It is also focused on defining and improving processes more generally within the team. ESSENTIAL FUNCTIONS: • Manage the assigned PMO team members as follows: • Lead, coach, and train team members. • Develop and implement strategic initiatives for the team. • Be an escalation point of contact to handle issues and involve direct leadership as needed. • Monitor team coverage, oversee personal time off approval, make sure back-ups are in place, and redistribute work to cover when others are out. • Monitor staffing and equipment needs. • Conduct performance reviews, issue disciplinary actions, and make compensation decisions. • Ensure project success is in alignment with Marco's strategic goals. • Set standards for project management capabilities, including certifications and qualifications for Project Managers, success measurement criteria, methodologies, and tools to be used. • Oversee the delegation of client-facing projects to the PMO team. • Collaborate with team members and cross functional groups throughout the organization to manage projects, ensuring they meet the needs of our stakeholders. Includes delegation and oversight of responsibilities to other team members. • Develop and provide weekly project status reporting and status to internal and external stakeholders. • Oversee that PMO staff deliver client-facing projects on time, within scope and on forecasted budget. • Work with PMO staff on mitigating any risks that impact the successful delivery of client-facing projects. • Interface with leadership to define project priorities and implementation opportunities and challenges and keep them up to date with project risks and opportunities. • Ensure centralized project management services are provided, including but not limited to planning, scheduling, estimating, costing, project billing, and risk assessment. • Manage effective and appropriate assignment of team members, and other resources to projects with responsibility for assisting Service Leadership in achieving technical utilization goals. • Perform post project completion reviews to ensure proper process and profitability and communicate as necessary to other stakeholders. • Manage and meet established metrics and team benchmarks. • Manage and assist with the selection of outsources labor vendors. • Ensure standard work documentation is utilized and maintain as needed. • Accurately maintain and comply with documentation and administrative procedures in a timely basis. • Attend required company and departmental meetings. • Act in accordance with Marco policies and procedures as set forth in the Employee Handbook. • Perform other related duties as assigned. QUALIFICATIONS: • Bachelor's degree, with emphasis in Information Technology and Project Management preferred, or comparable experience. • At least 5 years of practical experience in providing technical project management for complex business process development projects, including project portfolio tracking and full project life cycle facilitation. • Deep understanding of various project management methodologies such as Waterfall and Agile. • Excellent writing skills required: experience capturing, documenting, and illustrating complex functional and technical requirements. • Expertise in leading a project team through the design process with both technical and business partners. • Deep familiarity and comfort with using a range of tools for collaboration, project management, documentation, and illustration. • Experience in strategic planning and development. • Experience in management of individuals who serve as project managers or business analysts on a project team. • Demonstrated ability to collaborate with and influence matrixed project team members and provide coaching and guidance to successfully execute projects in an organization. • Excellent interpersonal skills necessary to develop cooperative working relationships with supervisory personnel, stakeholders, and co-workers. • Demonstrated ability to deliver a high-quality work product in an agile environment. • Project Management Professional (PMP) or similar certification preferred. REQUIRED SKILLS: • Strategic thinking: ability to evaluate risk, connect big picture and details, and make appropriate tradeoffs. • Ability to build strong relationships within team and across key stakeholders. • Communication: demonstrates clear, proactive oral and written communication in relation to both projects and people. • Deep understanding of project management; direct experience managing processes across multiple methodologies. • Demonstrates a commitment to racial equity, diversity, and inclusion. • Demonstrates a strong learning orientation. • Demonstrates successful leadership. Pay Range: $107,701 - $172,322 annually The pay range listed for this position is based on candidate's skill level, experience, relevant licenses, and educational background. For detailed information about our benefits, please visit our careers page at www.marconet.com/careers. Location: This is a remote-eligible position, however, Marco Technologies requires employees to reside within one of the following states: DE, FL, IA, IL, IN, KY, MD, MI, MN, MO, ME, NE, ND, NJ, PA, RI, SD, TX, WI Compensation: $107,701 - $172,322 annually