Marchay

Lead HR and organizational processes including recruitment, onboarding, employee relations, performance management, and operational support for a fully remote company. | 2-5+ years HR and people operations experience, bachelor's degree, strong organizational and communication skills, proficiency with HR tools, and ability to work Eastern Time Zone hours remotely. | About Marchay Marchay is a curated, membership-based travel service and community for some of the world’s most sophisticated travelers. Recognized by leading publications as a premier luxury travel service, Marchay provides a complete, high-touch solution for managing members’ high-end travel needs. A key benefit of membership is dedicated, unbiased service from a highly experienced travel team. Marchay offers unlimited, bespoke trip planning and execution, access to pre-vetted private homes and villas, and preferred partner benefits at over 1,200 luxury hotels worldwide. Role Overview We are seeking a People Manager to lead Marchay’s HR and organizational processes. The majority of this role (~75%) focuses on all things people, including recruitment, onboarding and offboarding, employee support, and more. The remaining responsibilities (~25%) supports operations such-as companywide scheduling, internal systems upkeep, and relevant project management. The ideal candidate is people-focused, detail-oriented, ready to wear many hats, and eager to help scale a growing organization. As Marchay’s sole people leader, this role is key to our company’s daily operations as well as ensuring employee satisfaction. Key Responsibilities People Management • Act as a trusted point of contact for employee relations, conflict resolution, and workplace concerns. • Manage performance review processes and support employee retention initiatives. Recruitment & Development • Lead and facilitate end-to-end recruitment processes, employee onboarding and offboarding. • Oversee employee development and training programs. • Maintain candidate pipelines and weekly recruiting reports. • Lead employee training, development, and organizational redundancy planning. HR Processes & Compliance • Create and maintain key company documents, including pillars, best practices, SLAs, employee handbooks, employee ownership, organizational charts, and organizational policies. • Maintain and update job descriptions for all roles. • Ensure compliance with labor laws and maintain accurate HR records. • Manage compensation policies, salary ranges, and ensure market competitiveness. Administration & Operations • Coordinate company-wide processes including goal setting, KPI tracking, and organizational meeting cadences. • Support leadership in creating presentations for company meetings and retreats. • Assist in select project management and operational items. • Ensure internal information systems are up to date. Requirements • Location: This role is fully remote. Candidates must be based in North America and willing to work Eastern Time Zone hours. • Education: A bachelor's degree is required for this role. • Experience: 2-5+ years in HR and people operations with experience in recruitment, onboarding, performance management, administrative support, and process coordination. • Skills: Highly organized, detail-oriented, and comfortable managing multiple priorities. Strong communicator with proficiency in HR tools, office platforms, and project coordination systems. • Approach: Proactive, reliable, and collaborative, with a focus on supporting both leadership and the broader team while helping improve processes and employee experience. Benefits • Compensation: Industry-competitive annual salary with a performance-based, discretionary bonus • Comprehensive Benefits: Fully covered medical, dental, and vision insurance • 401(k) Plan: Access to our retirement savings program • Generous Time Off: Ample PTO plus company holidays to recharge and reset • Career Growth: Opportunity to develop toward a senior people leadership role, with increasing ownership and strategic decision-making over time. • Flexibility: Remote work environment with the ability to manage your schedule effectively • Innovative Market Leader: Join a forward-thinking company with a proven track record, backed by the influence, resources, and stability to keep breaking new ground