MalaceHR

Supporting daily facility operations, vendor coordination, and ensuring high-quality service delivery. | Minimum of two years in facility management or related fields, with strong customer service, organizational, and communication skills, and basic knowledge of building systems. | MalaceHR is seeking an Assistant Facility Manager to support the daily operations and maintenance of assigned facilities. This role works closely with the Facility Manager to ensure consistent, high-quality delivery of facility management services, including customer/client support, financial oversight, facility maintenance, vendor coordination, and workplace services. The Assistant Facility Manager plays a key role in maintaining operational excellence while building strong client and team relationships. Key Responsibilities • Assist the Facility Manager in the delivery of facility management and workplace services across assigned locations • Maintain responsibility and accountability for day-to-day activities occurring at all assigned real estate locations • Ensure high levels of client satisfaction through effective service delivery and proactive issue resolution • Leverage delegation techniques to ensure coordinators are executing daily tasks accurately and on time • Develop, define, and communicate best practices for routine operations and emergency response, with a strong focus on health and safety • Act as an escalation point for coordinators and client employees, using sound judgment when making decisions • Regularly rotate through assigned locations to build relationships, understand building-specific needs, and maintain visibility with client and internal teams • Perform self-reviews to ensure accuracy of deliverables, including vendor proposals, work order verification, and reporting • Mentor and support team members in developing facility and workplace expertise • Proactively identify operational issues and collaborate with vendors and partners to implement effective solutions • Support compliance with company audit standards, financial management requirements, and operational policies and procedures • Meet or exceed site Key Performance Indicators (KPIs) and monitor Service Level Agreements (SLAs); identify trends and implement corrective actions as needed • Enforce company policies and training requirements related to safe and efficient operations • Implement and monitor hazard control and safety practices, ensuring compliance with local codes and regulations • Demonstrate strong collaboration and teamwork within the account team, contributing to continuous improvement initiatives • Foster collaboration and partnership with client stakeholders and internal departments • Oversee work order management, including timeliness, aging reviews, audits, stakeholder communication, and timely ticket closure • Support facility soft services as needed, including meeting setup, conference room coordination, food services, parking, and vending • Perform additional duties and responsibilities as assigned Qualifications • Bachelors degree preferred • Minimum of two (2) years of experience in facility management, corporate real estate, third-party service delivery, or consulting • Strong customer service, organizational, and time-management skills • Excellent verbal and written communication skills • Ability to multitask and manage competing priorities in a fast-paced environment • Basic knowledge of building systems, including mechanical and electrical systems • Proficiency in Google Suite preferred