MaintainX

Lead enablement programs to improve post-sales team performance and customer outcomes. | 3-5 years in Customer Success or post-sales roles plus 2-4 years in enablement within B2B SaaS, with strong program design and execution skills. | MaintainX is the world's leading AI-powered maintenance and asset management platform, serving 13,000+ customers including Duracell, Shell, Cintas, and Brenntag. We raised $150M in Series D funding led by Bessemer Venture Partners and Bain Capital Ventures, bringing our total funding to $254M. We were named to the Forbes 2025 Cloud 100, the definitive ranking of the top 100 private cloud companies in the world. We are hiring a Customer Success Enablement Manager to own the systems, skills, and standards that enable our post-sales teams including Customer Success and Professional Services to deliver consistent value, faster time-to-value, and measurable customer outcomes at scale. This role is not about running training sessions for the sake of it. It is about changing behavior and directly impacting retention, expansion, and long-term customer success. Why this role matters: As MaintainX scales, post-sales execution becomes increasingly complex. Customers span multiple sites, stakeholders, and industries, and expectations for value realization continue to rise. We need a dedicated enablement individual who can: • Define what “great” looks like across post-sales roles • Translate strategy into repeatable, role-based execution • Reduce customer time-to-value and employee ramp time • Drive measurable improvements in retention, expansion, and Net Dollar Retention This role sits at the intersection of Customer Success, Professional Services, Product, and Revenue Enablement and owns post-sales enablement strategy end-to-end, from definition through execution and measurement. What you'll do: • Design and deliver scalable enablement programs that build post-sales capabilities across the full customer lifecycle and journey. This includes, but is not limited to, customer relationship management, value-based conversations, onboarding and product adoption execution, structured consulting engagements, renewal readiness, expansion support. • Establish and maintain role-based curricula and learning programs for Customer Success Managers and Implementation Consultants in partnership with CS, Professional Services, and Enablement leadership. • Partner with the New Hire University Program Manager to support onboarding and everboarding programs that accelerate ramp time and continuously upskill tenured post-sales team members. • Create, maintain, and evolve enablement and training resources for the post-sales organization, including playbooks, frameworks, methodologies, process guidance, and industry best practices. • Equip Customer Success Managers with frameworks and tools to deliver effective Business Impact Reviews, articulate ROI, and lead value-based conversations tailored to customer personas, industries, and levels of seniority. • Enable Implementation Consultants with structured guidance, tools, and best practices to deliver consistent, high-quality onboarding experiences and drive faster customer time-to-value. • Provide one-on-one coaching, feedback, and targeted training to post-sales team members to strengthen customer interactions, technical confidence, and problem-solving effectiveness. • Analyze performance data, customer outcomes, and call insights to identify knowledge and skill gaps and prioritize enablement initiatives across post-sales roles. • Drive improvement in key post-sales outcomes such as Net Dollar Retention, churn reduction, expansion readiness, and onboarding effectiveness through focused, measurable enablement efforts. • Gather and synthesize feedback from post-sales team members and managers to continuously evolve training content, resources, and coaching practices. • Champion thoughtful adoption of AI-driven tools and insights to scale coaching, learning, and enablement effectiveness across the post-sales organization. • Measure the impact of enablement programs using qualitative and quantitative inputs, iterating continuously to ensure programs deliver clear, measurable business results. About you: • You are a systems thinker who designs enablement for scale, not one-off training events. • You are comfortable influencing senior stakeholders and driving alignment without formal authority. • You have a deep understanding of how post-sales execution drives retention, expansion, and long-term customer value. • You combine strong instructional design skills with a pragmatic, outcome-oriented mindset. • You are highly organized, detail-oriented, and able to drive initiatives from concept through execution. • You’re a builder, a collaborator, and a team player who thrives on making an impact • You take ownership of your growth and actively seek feedback, improvement, and impact. Your experience: • 3-5 years of experience in Customer Success, Professional Services, or post-sales roles within a B2B SaaS environment • 2-4 years of dedicated Enablement, readiness, or field enablement experience. • Proven ability to build and maintain scalable enablement programs that drive behavior change and measurable business outcomes. • Experience supporting Mid-Market and Enterprise post-sales teams. • Strong familiarity with post-sales tooling such as Salesforce, Gainsight, Gong, or similar platforms. • Experience working within an LMS or enablement platform, with WorkRamp experience a plus. • Exposure to CMMS, industrial SaaS, or high-growth B2B environments is a plus. • Bachelor’s degree in business, marketing, product, education, organizational development, or a related field is a plus. What success looks like in the first 12 months: • Clear post-sales execution standards are defined, documented, and reinforced through enablement. • New post-sales hires ramp faster and more consistently across segments. • Managers are equipped to coach effectively against defined competencies. • Enablement programs show measurable impact on time-to-value, retention, and expansion metrics. • Post-sales teams view enablement as a critical partner in their success. What’s in it for you: • Competitive salary and meaningful equity opportunities. • Healthcare, dental, and vision coverage. • 401(k) / RRSP enrollment program. • Take what you need PTO. • A Work Culture where: • You’ll work alongside folks across the globe that reflect the MaintainX values, Smart Humble Optimist. • We believe in meritocracy, where ideas and effort are publicly celebrated. About us: Our mission is to deliver one platform for maintenance, repair & operations teams to keep the physical world running. We believe the greatest asset in any organization is the people. That’s why we built an intuitive, mobile-first solution to help boost productivity and collaboration across teams and locations. MaintainX is committed to creating a diverse environment. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Manage and expand a book of business by engaging clients and driving product adoption in a high-volume, fast-paced environment. | Requires 2+ years in quota-carrying SaaS sales, strong organizational and presentation skills, and proficiency with sales tech stacks. | MaintainX is the world's leading AI-powered maintenance and asset management platform, serving 13,000+ customers including Duracell, Shell, Cintas, and Brenntag. We raised $150M in Series D funding led by Bessemer Venture Partners and Bain Capital Ventures, bringing our total funding to $254M. We were named to the Forbes 2025 Cloud 100, the definitive ranking of the top 100 private cloud companies in the world. We're growing fast and hiring the talent to match. We're currently seeking an Expansion Account Executive to join our dynamic sales team. As an Expansion AE - Emerging you'll play a crucial role in driving sales growth by effectively engaging and managing relationships with customers in the Emerging segment (300 employees or less). Your expertise in managing a large volume of high velocity deals will be instrumental in expanding client accounts. This is a key role within the organization, as MaintainX has seen (and will continue to see) triple-digit, year-over-year growth; thus, creating a need for world-class client care and management. The ideal Emerging Expansion AE/Account Manager won't be afraid to pick up the phone and engage with several hundred accounts on a quarterly basis. This is an exciting opportunity for someone wishing to be a part of both client retention and expansion. This is a difference-making, meaningful, high-responsibility role, and we expect the right candidate to be someone who thrives under pressure, is highly organized, and is laser-focused on the client. What you'll do: • Ownership - You will own a "book of business" from post-sale handoff onwards. You would use your sales experience to effectively engage and build relationships with a large segment of our emerging customers. Know your clients like family and take care of them as such. • Expansion - Happy clients tend to expand. You will leverage your experience in navigating high volumes of deals to identify and capitalize on expansion opportunities within existing accounts, ensuring client satisfaction and long-term business partnerships. • Prospecting - You will take a proactive approach in identifying customer needs and providing innovative solutions, going above and beyond to deliver exceptional service and exceed customer expectations. • Presentation - Articulate key metrics and data to demonstrate the value and impact of our solutions, effectively conveying the return on investment for our clients. • Organization - You will manage a book of business and need to execute multiple tasks simultaneously such as client requests, demos, proposals, follow-ups, etc. It's imperative that you stay organized and nothing falls through the cracks. • Systems - We're a tech company, so we provide you with great technology to do your job. You will become a master of using systems like Salesforce, Outreach, ZoomInfo, and others.Forecast - You will accurately manage your sales pipeline and forecast monthly and quarterly expansion opportunities with +/- 15% accuracy. • Document - Exhibit meticulous attention to detail and organizational skills, ensuring accurate and timely documentation of customer interactions, deals, and progress. • Startup Mentality - You will embrace the entrepreneurial, grind-it-out mentality of building something new. Requirements: • A minimum of 2 years of experience in a quota-carrying SaaS sales closing role (New Business AE or Expansion AE/AM). • Demonstrated success managing a large volume of prospects while driving product adoption. • Strong analytical and presentation skills, with the ability to effectively communicate data-driven insights to both internal and external stakeholders. • Proven ability to conduct engaging product demonstrations. • Adaptability and comfort in a fast-paced, rapidly changing sales environment. • Exceptional organizational skills and attention to detail, ensuring accuracy in all documentation and deal management. • Excellent interpersonal skills, with the ability to build and maintain strong relationships with clients and internal teams. • A positive, passionate, and creative mindset, combined with high-character qualities that align with our company values. • An open and hungry mind, always willing to improve through coaching and learn about our customers' industries. • Bachelor's degree or higher, ideally in a relevant field. Bonus if you have: • Experience with modern sales tech stacks: Salesforce, Salesloft, DiscoverOrg, etc. • Experience with startups and entrepreneurial organizations. • Experience working in CMMS or facility operations software. • Documented success in working in a remote setting. What's in it for you: • Competitive salary and meaningful equity opportunities. • Healthcare, dental, and vision coverage. • 401(k) / RRSP enrollment program. • Take what you need PTO. • A Work Culture where: • You'll work alongside folks across the globe that reflect the MaintainX values, Smart Humble Optimist. • We believe in meritocracy, where ideas and effort are publicly celebrated. About us: Our mission is to deliver one platform for maintenance, repair & operations teams to keep the physical world running. We believe the greatest asset in any organization is the people. That's why we built an intuitive, mobile-first solution to help boost productivity and collaboration across teams and locations. MaintainX is committed to creating a diverse environment. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.