Magna International

Supervise and perform maintenance, oversee safety and equipment installation, and manage projects within a manufacturing environment. | Minimum 5 years of maintenance experience, knowledge of programmable logic controls, and experience with robotics. | Job descriptions may display in multiple languages based on your language selection. What We Offer At Magna, you can expect an engaging and dynamic environment where you can help to develop industry-leading automotive technologies. We invest in our employees, providing them with the support and resources they need to succeed. As a member of our global team, you can expect exciting, varied responsibilities as well as a wide range of development prospects. Because we believe that your career path should be as unique as you are. Group Summary The Magna Exteriors portfolio of products includes access systems such as liftgates, exterior trim, modular systems, front-end modules including fascia, active aerodynamic systems and other lightweight structural components for automotive, commercial truck and other industrial markets. Recognized globally as an innovator in all aspects of vehicle exteriors, Magna provides everything needed, from materials development and design through manufacturing and assembly, to help automakers create sleek, state-of-the-art vehicles across the world. Job Responsibilities Job Introduction: Conduct maintenance duties including set-up, installation, fabrication and repair to maintain building and equipment under guidance of the Lead Maintenance Technician. May provide training and/or supervise less experienced staff. Essential Duties And Responsibilities • Lead and direct the Company health and safety objectives and support the company’s health and safety directives to provide a safe and healthful workplace for all employees, this includes: • Regulatory compliance with local, state and federal legislations. • Establishing plant-wide measurable and goals that meet or exceed industry standards, and are monitored, tracked and audited on a regular basis and communicated to employees. • Recognition of accomplishments/milestone in the areas of safety, environmental, ergonomics and employee wellness. • Development of effective programs that increase employee awareness and involvement in the areas of safety, environmental, ergonomics and employee wellness. • Accountability of supervisors for enforcing safety rules and implementing the necessary training and corrective actions to ensure proper focus on established objectives. • Utilize Total Preventative Maintenance principals to perform required preventative maintenance for building and all manufacturing equipment in the DS FEM facility. • Oversee installation of new equipment by contractors as required. • Perform daily start-up and shutdown procedures. • Repair any manufacturing equipment in the event of failure. • Assist in maintaining a spare parts inventory for all manufacturing equipment in the DS FEM facility. • Perform necessary in-house projects. Keep an up-to-date log of the timing of these projects. • Identify and correct any safety issues inside the AIM Systems facility. • Maintain inter-shift communication by logging shift notes in Communication Log on a daily basis. • Perform the requirements of this position in such a way that will maximize the return to the Decoma shareholders, while maintaining the ethical business practices. • Follow company policies and business objectives in the daily management of facility operations. Knowledge And Education • Associates degree in a relate field, or equivalent combination of education and work experience Work Experience • Minimum of 5 years maintenance experience in a manufacturing environment • Extensive knowledge of programmable logic controls • Experience with six axis robotics Health And Safety Requirements • Ensure a safe working environment by observing safe work practices and by following all safety policies and procedures. • Regulatory compliance with local, state and federal legislations. • Establishing plant-wide measurable and goals that meet or exceed industry standards, and are monitored, tracked and audited on a regular basis and communicated to employees. • Recognition of accomplishments/milestones in the areas of safety, environmental, ergonomics and employee wellness. • Development of effective programs that increase employee awareness and involvement in the areas of safety, environmental, ergonomics and employee wellness. • Accountability of supervisors for enforcing safety rules and implementing the necessary training and corrective actions to ensure proper focus on established objectives. Physical Demands • Normal amount of sitting • May be required to stand in excess of 6 hours • May be required to lift, push and/or pull 60 pounds • Average mobility to move around a manufacturing environment • Able to conduct normal amount of work at a computer • May require travel Awareness, Unity, Empowerment At Magna, we believe that a diverse workforce is critical to our success. That’s why we are proud to be an equal opportunity employer. We hire on the basis of experience and qualifications, and in consideration of job requirements, regardless of, in particular, color, ancestry, religion, gender, origin, sexual orientation, age, citizenship, marital status, disability or gender identity. Magna takes the privacy of your personal information seriously. We discourage you from sending applications via email or traditional mail to comply with GDPR requirements and your local Data Privacy Law. Worker Type Regular / Permanent Group Magna Exteriors

Overseeing project teams and managing operations related to construction and equipment maintenance. | Experience in project management, operations, and heavy equipment handling, with no specific automotive or engineering background. | Job descriptions may display in multiple languages based on your language selection. What we offer: At Magna, you can expect an engaging and dynamic environment where you can help to develop industry-leading automotive technologies. We invest in our employees, providing them with the support and resources they need to succeed. As a member of our global team, you can expect exciting, varied responsibilities as well as a wide range of development prospects. Because we believe that your career path should be as unique as you are. Group Summary: Magna is an innovative leader in the development and manufacturing of high quality complete seating systems. Our solution includes seating structures, mechanisms and hardware, as well as foam and trim products for global automotive, heavy truck and bus industries. Our capabilities include market and consumer research; full concept development; design and engineering capabilities; testing, validation and world-class manufacturing. Our award-winning seating solutions are developed from consumer research, finding the ease of operation to be comfortable, convenient and connected. Job Responsibilities: Serves as overall facilitator for development of the product. Plans and directs all activities relating to the Product Delivery Process (APQP, SQA, Engineering, Purchasing, and Manufacturing engineering). Promotes coordination and communication of program team. Conducts all program-specific reviews. Essential Duties and Responsibilities Responsible for less complex programs. Leads the program team. Manages the product program proactively to ensure timing and program team objectives are met for all customers and Magna Seating milestones. Identifies and communicates barriers to the successful completion of program milestones to the Director Program Management on a regular basis and Executive-level Management on an as-needed basis. Develops and implements recovery plans to eliminate barriers. Interfaces with required functional disciplines and departments for program support. Assures appropriate program planning to confirm that product development is consistent with established program objectives and company needs. Implements the Product Delivery Process (PDP) and assures completion of all deliverables. Conducts all phase and gate reviews. Creates master program timing that satisfies customer and Magna Seating and requirement for product configuration, costs, performance, and timing. Facilitates and maintains communications with the customer, Magna Seating staff, and Division Operations for all program activities at all levels. Responsible for creating and maintaining program management standard working files (MCT, Cost-Price tracker, Add-Delete, Tool tracker, etc.). Other duties as assigned. Supports Internal / External efforts regarding ISO 9001:2015, IATF 16949 Certification for remote site location (Group Office). Supports the requirements as detailed in Standard Operating Procedure 8000 (Quality Management System). Ensure employees work in the manner consistent with the organizations established objectives and targets utilizing protective equipment, devices, measures, and procedures as promulgated by state and federal regulations. Establish clear goals for workplace health and safety. Complete safety talks, safety meetings, and required training occur, as defined. Qualifications To perform this job successfully, an individual must be able to perform each essential duty and responsibility satisfactorily. The requirements listed below are representative of the knowledge, skill, ability and/or physical demands required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education Bachelor’s degree (or bachelor’s equivalency) in Engineering or related field or combination of equivalent education and work experience. Experience/Special Knowledge/Skills Five (5) years preferred diversified engineering experience or equivalent as deemed by the Director of Program Management. Ability to apply academic and other engineering principles in the development of automotive components. Must demonstrate exceptional problem-solving skills, and viable concept development. Proficient in statistical methods (i.e. APQP, DFSS). Must be able to apply academic principles and utilize math-based tools. Knowledge of government and OEM specifications in area of expertise. Strong organizational skills and the ability to successfully coordinate and complete multiple tasks within and across departments to meet established and changing deadlines. Strong communication skills: verbal, written, and technical presentations. Demonstrated successful performance with independent problem solving, presentations, and leadership. Proficient with word processing, spreadsheet and database applications. Proficient with engineering design process, material and/or part inventory tracking, developing timelines, tracking costs, monitoring budgets and managing databases. Must be able to read drawings. Competency in CAD and GD&T. Awareness, Unity, Empowerment: At Magna, we believe that a diverse workforce is critical to our success. That’s why we are proud to be an equal opportunity employer. We hire on the basis of experience and qualifications, and in consideration of job requirements, regardless of, in particular, color, ancestry, religion, gender, origin, sexual orientation, age, citizenship, marital status, disability or gender identity. Magna takes the privacy of your personal information seriously. We discourage you from sending applications via email or traditional mail to comply with GDPR requirements and your local Data Privacy Law. Worker Type: Regular / Permanent Group: Magna Seating We see a future where everyone can live and move without limitations. That’s why we are developing technologies, systems and concepts that make vehicles safer and cleaner, while serving our communities, the planet and, above all, people. In the right environment, your ideas can turn into industry-changing automotive technologies and improve the lives of people around the world. Let's create the future of mobility, together. Learn more about us: Sustainability Innovation Interview-Tips

Support assembly operations by transporting materials, maintaining inventory, and ensuring timely delivery to production lines. | High school diploma or GED, 6-12 months manufacturing or material handling experience, ability to operate forklifts, lift up to 40 lbs. | Job descriptions may display in multiple languages based on your language selection. What we offer: At Magna, you can expect an engaging and dynamic environment where you can help to develop industry-leading automotive technologies. We invest in our employees, providing them with the support and resources they need to succeed. As a member of our global team, you can expect exciting, varied responsibilities as well as a wide range of development prospects. Because we believe that your career path should be as unique as you are. Group Summary: Cosma provides a comprehensive range of body, chassis and engineering solutions to global customers. Through our robust product engineering, outstanding tooling capabilities and diverse process expertise, we continue to bring lightweight and innovative products to market. Job Responsibilities: Job Overview The Material Handler supports assembly operations by safely transporting materials, maintaining accurate inventory, and ensuring parts are delivered to the production line on time to meet customer and quality requirements. Roles And Responsibilities Safely operate forklifts and handling equipment, completing required inspections and following all safety procedures. Load, unload, move, and deliver materials to production areas to prevent downtime and support continuous workflow. Perform scanning transactions, maintain FIFO inventory accuracy, and ensure materials are properly tagged (TLCQQ). Place materials in correct locations and maintain organized, clean work areas following 5S standards. Investigate and resolve inventory variances while ensuring accurate stock levels and minimizing orphan tags. Communicate effectively with team members and support departments to meet production needs Experience And Qualifications High School Diploma or GED. 6–12 months of manufacturing or material handling experience preferred. Ability to obtain and maintain a KAMTEK forklift license. Ability to stand, sit, or operate equipment for extended periods in a manufacturing environment. Ability to lift up to 40 lbs. Benefits Onsite cafeteria with multiple fresh-cooked options and salad bar annual events (Summer cookouts, Christmas party, etc.) Annual uniform allowance Annual shoe allowance biennial prescription safety glasses allowance Perfect attendance rewards (Hourly employees) Medical Dental Day Education assistance 12 Paid Holidays Health Insurance (includes telemedicine, FSA, HSA, and other benefits) Dental Insurance Vision Insurance 401(k) with match Employee Profit Sharing Plan Awareness, Unity, Empowerment: At Magna, we believe that a diverse workforce is critical to our success. That’s why we are proud to be an equal opportunity employer. We hire on the basis of experience and qualifications, and in consideration of job requirements, regardless of, in particular, color, ancestry, religion, gender, origin, sexual orientation, age, citizenship, marital status, disability or gender identity. Magna takes the privacy of your personal information seriously. We discourage you from sending applications via email or traditional mail to comply with GDPR requirements and your local Data Privacy Law. Worker Type: Regular / Permanent Group: Cosma International We see a future where everyone can live and move without limitations. That’s why we are developing technologies, systems and concepts that make vehicles safer and cleaner, while serving our communities, the planet and, above all, people. In the right environment, your ideas can turn into industry-changing automotive technologies and improve the lives of people around the world. Let's create the future of mobility, together. Learn more about us: Sustainability Innovation Interview-Tips

Lead and manage enterprise data transformation initiatives, ensuring alignment with strategic goals, establishing data standards, and fostering cross-functional collaboration. | Requires 5+ years of experience in managing complex transformation programs, strong understanding of data management, and excellent communication skills. | Job descriptions may display in multiple languages based on your language selection. What We Offer At Magna, you can expect an engaging and dynamic environment where you can help to develop industry-leading automotive technologies. We invest in our employees, providing them with the support and resources they need to succeed. As a member of our global team, you can expect exciting, varied responsibilities as well as a wide range of development prospects. Because we believe that your career path should be as unique as you are. Group Summary Magna is more than one of the world’s largest suppliers in the automotive space. We are a mobility technology company built to innovate, with a global, entrepreneurial-minded team. With 65+ years of expertise, our ecosystem of interconnected products combined with our complete vehicle expertise uniquely positions us to advance mobility in an expanded transportation landscape. Job Responsibilities Summary: The Project Manager, Data Transformation plays a key role in Magna’s Data Transformation journey. This role is crucial for managing data methodologies, standards, and governance practices across business domains, while supporting adoption within operational teams. This role acts as a bridge between data strategy and business execution, ensuring data foundations are effectively implemented, used, and continuously improved. Magna International Inc. is seeking a highly skilled and organized Project Manager, Data Transformation to lead and manage data transformation initiatives across the organization. As a part of the Corporate Business Transformation Team, the ideal candidate will be responsible for gathering business requirements and documentation, organizing multiple inputs into a cohesive project plan, and ensuring successful project execution. This role requires strong project management skills, excellent communication abilities, attention to detail, and the capacity to collaborate with cross-functional teams globally. The ideal candidate is a proactive and influential change agent with strong project management and communication skills and has the ability to work in a fast-paced environment with multiple projects concurrently. Responsibilities • Drive Enterprise Data Transformation - Lead the execution of Magna’s enterprise Data Transformation roadmap, ensuring alignment between strategic vision and operational implementation across Divisions and Functions. • Translate Business Needs into Data Initiatives - Partner with Business and Functional Leaders to capture, structure, and prioritize data transformation requirements — turning them into actionable programs that drive measurable business value. • Establish and Enforce Data Governance Standards - Ensure consistent adoption of data methodologies, taxonomies, and governance practices. Champion data quality, stewardship, and accountability across business domains. • Integrate and align with Enterprise Programs - Work closely with parallel transformation programs (e.g., Procurement, Engineering, Finance, HR) to ensure data standards and models are embedded within enterprise processes and systems. • Orchestrate Cross-Functional Collaboration - Bring together cross-divisional stakeholders to align on scope, objectives, and interdependencies. Facilitate workshops, working sessions, and decision forums to drive alignment and execution. • Manage the Data Transformation Portfolio - Develop integrated project plans, track milestones, manage risks, and ensure successful delivery of initiatives. Use data-driven dashboards and KPIs to monitor progress and communicate results. • Champion Change Management and Adoption - Partner with the Organizational Change Management (OCM) Team to embed data-driven behaviors, accelerate adoption, and enable sustained value realization from data initiatives. • Communicate and Influence Across Levels - Prepare executive-ready presentations and reports. Communicate progress, risks, and decisions effectively to senior leadership, emphasizing impact, dependencies, and outcomes. • Continuously Improve Data Processes and Tools - Identify gaps and opportunities for improving data lifecycle management, tool adoption, and process maturity. Drive continuous improvement through feedback loops and lessons learned. • Support Capability Building - Help build internal data transformation capabilities by mentoring Project Team members, supporting training, and reinforcing the culture of “data as an enterprise asset.” Qualifications • Bachelor’s degree in Business Administration, Information Technology, Data Science, or a related field; advanced degree preferred. • 5+ years of experience managing complex, multi-stakeholder transformation programs — ideally focused on data, digitalization, or enterprise process improvement. • Experience working with or within consulting environments (e.g., PwC, McKinsey, Accenture) or large-scale corporate transformation programs • Demonstrated ability to translate business requirements into structured data and process initiatives, connecting strategy to execution. • Strong understanding of data management and governance concepts, including master data, data quality, metadata, and data lineage. • Proven success driving alignment across diverse functions and divisions, fostering collaboration and accountability in a decentralized organization. • Exceptional communication and influence skills, with the ability to engage effectively from Operational Teams to C-Suite Executives. • Highly organized and detail-oriented, with strong analytical and critical-thinking abilities to synthesize inputs into cohesive plans and actions. • Proficiency with project and portfolio management tools (e.g., Asana, MS Project, Planview, or similar) and strong command of PowerPoint and Excel for executive reporting. • PMP or PRINCE2 certification is an asset; data governance or analytics certification (e.g., DAMA, CDMP, or similar) is a plus. • Automotive or manufacturing industry experience preferred; exposure to global matrix organizations a strong advantage. Awareness, Unity, Empowerment At Magna, we believe that a diverse workforce is critical to our success. That’s why we are proud to be an equal opportunity employer. We hire on the basis of experience and qualifications, and in consideration of job requirements, regardless of, in particular, color, ancestry, religion, gender, origin, sexual orientation, age, citizenship, marital status, disability or gender identity. Magna takes the privacy of your personal information seriously. We discourage you from sending applications via email or traditional mail to comply with GDPR requirements and your local Data Privacy Law. Worker Type Regular / Permanent Group Magna Corporate

Lead and improve supplier quality development across North America, ensuring compliance, continuous improvement, and flawless product launches. | Bachelor's degree in Engineering preferred with advanced technical education, strong leadership, communication skills, and experience in supplier quality and automotive industry standards. | Job descriptions may display in multiple languages based on your language selection. What we offer: At Magna, you can expect an engaging and dynamic environment where you can help to develop industry-leading automotive technologies. We invest in our employees, providing them with the support and resources they need to succeed. As a member of our global team, you can expect exciting, varied responsibilities as well as a wide range of development prospects. Because we believe that your career path should be as unique as you are. Group Summary: Transforming mobility. Making automotive technology that is smarter, cleaner, safer and lighter. That’s what we’re passionate about at Magna Powertrain, and we do it by creating world-class powertrain systems. We are a premier supplier for the global automotive industry with full capabilities in design, development, testing and manufacturing of complex powertrain systems. Our name stands for quality, environmental consciousness, and safety. Innovation is what drives us and we drive innovation. Dream big and create the future of mobility at Magna Powertrain. Job Responsibilities: Mission of the Position: The Senior Manager of Supplier Quality Development (SQD) - North America (NA) is responsible for the oversight and improvement of key performance metrics of Magna Powertrain’s (MPT’s) NA supply base. Will lead the NA SQD Team, ensure compliance to related systems, work with internal Customers and the supply base to ensure continuous improvement. Key Responsibilities: Develop effective partnerships with suppliers’ leadership and MPT functional leaders to improve supplier capability through supplier assessments, clear and concise communication, feedback and training. Maintains and reviews pass-through characteristics. Facilitates the development plans for process control, capability and sustainability at the supplier. Responsible for execution of the APQP Process with suppliers. Ensure all APQP elements are completed to high standards to achieve Flawless Launches. Assists in identifying, communicating and resolving early-stage supplier quality problems. Work with new and existing suppliers to ensure quality system implementation and continuous improvement. Tracks the improvement and initiates countermeasures if progress does not meet MPT expectations. Coordinate prescribed assessments of potential new suppliers and provide a recommendation to the Purchasing group. Play a key role in sourcing selection and the Sourcing Council Process. Ensure component level Technical Reviews are properly executed with potential suppliers. Ensure proper approval and documentation practices are followed for any process, material or tooling change at suppliers. Ensure suppliers provide thorough information to support development of new projects including PFMEAs, Process Control Plans, Process Capability Studies, Run@Rates and Save Launch Planning. Promote a culture of cost reduction through continuous improvement with existing and new suppliers. Review and ensure SQD Team remains within Departmental budget. Oversee current and future work-load. Ensure the necessary level of resources are available within the Department. Develops and executes long-term progressive strategy to ensure the Supplier Quality function becomes increasingly proactive in addressing supplier performance issues. Practice and maintain integrity while following and upholding Magna’s Charter and Constitution. Follow and uphold Magna’s Code of Conduct and Ethics and related compliance policies. Supports and adheres to policies, procedures, and operational guidelines related to established quality management system (IATF). Drive the development of new technologies to improve quality, efficiency and reduce cost. Maintains working knowledge of safety policies and regulations to ensure duties of self and others are performed in a safe manner. Health & Safety responsibilities: Understands and enforces Environmental, Health & Safety policies, procedures and rules. Involved in accident / incident investigation, reporting and corrective actions. Reviews safety incidents, memos, etc. with employees. Train new employees. Correct unsafe acts and conditions. Ensure use of appropriate Personal Protective Equipment (PPE). Assess employee safety performance as part of performance appraisal. Create a positive work environment by demonstrating and sharing functional/technical knowledge. Develop and maintain a responsive and cooperative working relationship with internal and external customers. Treat everyone with dignity, trust and respect. Complete additional duties and responsibilities as assigned. The above is intended to describe the general content of and the requirements for the performance of this position. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements. Requirements and Qualifications: A Bachelor’s Degree is required. A Bachelor’s Degree in Engineering with an MBA, MS or other technical graduate degree is preferred. Self-starter and a team player who will thrive in an entrepreneurial environment. Creates a positive work environment by demonstrating and sharing functional/technical knowledge. Treats everyone with dignity, trust and respect. Strong verbal and written communication skills, emphasizing interpersonal, group presentation, and team facilitation skills. Magna Standards: Practice and maintain integrity while following Magna’s Charter and Constitution. Follow Magna’s Code of Conduct and Ethics and related compliance policies. Supports and adheres to policies, procedures, and operational guidelines related to established quality management system (IATF 16949). Drive the development of new technologies to improve quality, efficiency and reduce cost. Comply with safety policies and procedures to ensure duties of self are performed in a safe manner. Health & Safety responsibilities: Understand applicable Environmental, Health & Safety policies and procedures in the workplace. Report unsafe conditions immediately. Report injuries, accidents, illnesses, near misses, property damage immediately. Follow safety rules. Comply with requirements for the use or operation of machines or equipment. Comply with Personal Protective Equipment (PPE) requirements. Create a positive work environment by demonstrating and sharing functional/technical knowledge. Develop and maintain a responsive and cooperative working relationship with internal and external customers. Treat everyone with dignity, trust and respect. Complete additional duties and responsibilities as assigned. The above is intended to describe the general content of and the requirements for the performance of this position. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements. This job description reflects the core elements of a position. There may be additional requirements based on local laws and regulations which could be attached as an addendum. Work Environment: Office environment; 30 - 40% Travel required. While working in this environment, the employee will be exposed to machinery, moving equipment and material, moderate noise, airborne particles, fumes and various levels of temperature created by the manufacturing process Awareness, Unity, Empowerment: At Magna, we believe that a diverse workforce is critical to our success. That’s why we are proud to be an equal opportunity employer. We hire on the basis of experience and qualifications, and in consideration of job requirements, regardless of, in particular, color, ancestry, religion, gender, origin, sexual orientation, age, citizenship, marital status, disability or gender identity. Magna takes the privacy of your personal information seriously. We discourage you from sending applications via email or traditional mail to comply with GDPR requirements and your local Data Privacy Law. Worker Type: Regular / Permanent Group: Magna Powertrain We see a future where everyone can live and move without limitations. That’s why we are developing technologies, systems and concepts that make vehicles safer and cleaner, while serving our communities, the planet and, above all, people. In the right environment, your ideas can turn into industry-changing automotive technologies and improve the lives of people around the world. Let's create the future of mobility, together. Learn more about us: Sustainability Innovation Interview-Tips

Provide technical support and customer success services for Industrial IoT products, including onboarding, issue resolution, training, and feedback to product teams. | 5 years in customer success or support roles, bachelor's degree preferred, knowledge of Industry 4.0 and IT/OT infrastructure, customer-centric mindset, cross-functional teamwork, and 25% travel. | What we offer: At Magna, you can expect an engaging and dynamic environment where you can help to develop industry-leading automotive technologies. We invest in our employees, providing them with the support and resources they need to succeed. As a member of our global team, you can expect exciting, varied responsibilities as well as a wide range of development prospects. Because we believe that your career path should be as unique as you are. Group Summary: Magna is more than one of the world's largest suppliers in the automotive space. We are a mobility technology company built to innovate, with a global, entrepreneurial-minded team. With 65+ years of expertise, our ecosystem of interconnected products combined with our complete vehicle expertise uniquely positions us to advance mobility in an expanded transportation landscape. Job Responsibilities: As a Software Engineer, Industrial IOT you will be the key technical contact for our customers, providing top-tier support and resolving technical issues to ensure a seamless user experience. Your role is vital in maintaining high levels of customer satisfaction by swiftly addressing product malfunctions, guiding users through technical challenges, and collaborating with internal teams to improve our offering. Key Responsibilities• Assist customers with onboarding of a Magna's product or service and guide clients through installation and updating issues as needed.• Diagnose and resolve complex technical issues reported by customers, ensuring prompt and effective solutions.• Act as the primary point of contact for customers, providing clear and empathetic communication throughout the support process.• Educate and train customers on product usage, offering step-by-step instructions and conducting training sessions as needed.• Product Feedback: Provide insights and feedback from customer interactions to product development teams to drive continuous improvement.• Complaint Resolution: Manage customer complaints professionally, ensuring their concerns are understood and resolved satisfactorily.• System Analysis: Analyze recurring technical issues to identify patterns and contribute to system and product improvements. Key Qualifications/Requirements• 5 years of experience as a customer success engineer or in a customer-facing or support role.• Bachelor's degree in computer science, Information Technology, or a related field is preferred.• Familiar with Industry 4.0 practices and has good understanding of IT/OT infrastructure.• A customer-centric mindset with a commitment to understanding and addressing customer needs effectively.• Experience working with cross-functional teams to resolve issues and improve products/services.• Flexibility to adapt to new technologies, changes, and learning opportunities.• Travel requirement - 25% Awareness, Unity, Empowerment: At Magna, we believe that a diverse workforce is critical to our success. That's why we are proud to be an equal opportunity employer. We hire on the basis of experience and qualifications, and in consideration of job requirements, regardless of, in particular, color, ancestry, religion, gender, origin, sexual orientation, age, citizenship, marital status, disability or gender identity. Magna takes the privacy of your personal information seriously. We discourage you from sending applications via email or traditional mail to comply with GDPR requirements and your local Data Privacy Law. Worker Type: Regular / Permanent Group: Magna Corporate