Magic School

Manage and grow a portfolio of educational accounts, drive product adoption, and build strategic relationships with district leaders. | Extensive experience in EdTech within Texas, managing enterprise SaaS accounts, and a background in education or school administration. | WHO WE ARE: MagicSchool is the premier generative AI platform for teachers. We're just over 2 years old, and more than 7 million teachers from all over the world have joined our platform. Join a top team at a fast growing company that is working towards real social impact. Make an account and try us out at our website and connect with our passionate community on our Wall of Love. Role Description As a Senior Customer Success Manager, you will lead high-level strategic partnerships across major Texas school districts to ensure our tools reduce teacher burnout and accelerate student learning at scale. As a regional expert and commercial lead, this consultative position involves managing a multimillion-dollar book of business. Key responsibilities include driving customer adoptions and leading renewal efforts. You will oversee complex onboarding and renewal processes, coach teachers and administrators through change, and design interventions that boost adoption. This role is regional, meaning you should live in and bring extensive experience in Edtech in Texas to be considered for this role. Responsibilities In this role, you will own a portfolio of school and district relationships and be responsible for driving the following measurable outcomes: • Portfolio Growth and Retention: You will manage a multimillion dollar portfolio while maintaining a Net Revenue Retention (NRR) rate above target through strategic price increases and seat expansion. • Product Adoption: You will drive active usage across your districts by delivering high-impact training and implementation strategies and creating compelling support materials, such as tutorials and one-pagers, that ensure implementation is scalable and our tools become essential to daily teacher workflows. • Churn Mitigation: You will identify at-risk accounts and execute intervention playbooks to maintain a gross churn rate below company thresholds, specifically focusing on a 90 day action plan for high-stakes renewals. • Strategic Relationship Management: You will build deep trust with district executive leadership, managing accounts with individual ARR values of six-figures or more through data-driven storytelling and consultative selling. • Leadership and Mentorship: You will scale our collective impact by contributing high level insights to the Customer Success playbook, driving cross functional strategy in leadership meetings, and mentoring junior team members to elevate the entire regional organization. • Key Metrics of Success • Net Revenue Retention • Churn Rate • Pilot conversion • Expansion Growth • Operational Excellence Qualifications/Competencies/Skills To be successful in this role, you’ll bring the following skills and competencies: • Ownership Mentality: You take full responsibility for your portfolio, working with a high degree of urgency and a bias toward action. • Commercial Fluency: You are comfortable leading complex financial negotiations, including discussing contraction risks, pricing adjustments, and expansion opportunities. • Relationship-Driven: You build deep trust with teachers and district leaders alike. • Texas K-12 Expertise: You possess a deep understanding of the Texas educational landscape and currently reside in the state. • Strategic Problem Solving: You can balance long-term account health with the immediate pressures of a fast-paced renewal season. Experience Required • 5 - 10 years of experience as an individual contributor managing enterprise or strategic accounts in a SaaS environment. • A proven track record of meeting NRR and retention targets. • Demonstrated experience leading commercial conversations around renewals, expansion, and pricing • Technically proficient and able to manage tools such as Salesforce, Gong, and LMS integrations • Extensive experience in the K-12 EdTech sector within the state of Texas. • Comfort and availability to travel up to 25% of the time Preferred • Background in education as a former teacher, coach, or school administrator, a plus Why Join Us? • Work on cutting-edge AI technology that directly impacts educators and students. • Join a mission-driven team passionate about making education more efficient and equitable. • Flexibility of working from home, while fostering a unique culture built on relationships, trust, communication, and collaboration with our team - no matter where they live. For full time employees: • Unlimited time off to empower our employees to manage their work-life balance. We work hard for our teachers and users, and encourage our employees to rest and take the time they need. • Choice of employer-paid health insurance plans so that you can take care of yourself and your family. Dental and vision are also offered at very low premiums. • Every employee is offered generous stock options, vested over 4 years. • 401k match & monthly wellness stipend. Our Values: • Educators are Magic: Educators are the most important ingredient in the educational process - they are the magic, not the AI. Trust them, empower them, and put them at the center of leading change in service of students and families. • Joy and Magic: Bring joy and magic into every learning experience - push the boundaries of what’s possible with AI. • Community: Foster community that supports one another during a time of rapid technological change. Listen to them and serve their needs. • Innovation: The education system is outdated and in need of innovation and change - AI is an opportunity to bring equity, access, and serve the individual needs of students better than we ever have before. • Responsibility: Put responsibility and safety at the forefront of the technological change that AI is bringing to education. • Diversity: Diversity of thought, perspectives, and backgrounds helps us serve the wide audience of educators and students around the world. • Excellence: Educators and students deserve the best - and we strive for the highest quality in everything we do.

Own and prioritize district-facing product features, collaborate with engineering and sales teams, and define success metrics for district adoption. | 3+ years of product management experience, ability to translate district needs into scalable solutions, and experience with enterprise SaaS products or education sector preferred. | WHO WE ARE: MagicSchool is the premier generative AI platform for teachers. We're just over 2 years old, and more than 7 million teachers from all over the world have joined our platform. Join a top team at a fast growing company that is working towards real social impact. Make an account and try us out at our website and connect with our passionate community on our Wall of Love. Product Manager - Enterprise (PRISE) Role Description As a Product Manager focused on district partnerships, you will own product experiences that help MagicSchool serve school districts as we onboard and support schools and sites. You’ll build features that address district-level needs such as administration, configuration, governance, adoption, observation and impact. These new experiences will ensure district leaders, IT teams, and educators can confidently deploy and manage MagicSchool across diverse environments. This role emphasizes strong execution and customer empathy, with a focus on translating district partner needs into clear product requirements and shipped solutions. It will require thoughtful synthesis and ability to prioritize amidst tradeoffs. You’ll collaborate closely with engineering, design, and cross-functional partners to deliver reliable, scalable capabilities that support district adoption and day-to-day operations, while contributing to ongoing roadmap refinement as we learn from district usage and feedback. Responsibilities In this role, you will be responsible for driving towards the following outcomes: • Prioritize enterprise and district-facing features that enable successful district-wide adoption, informed by customer needs, sales motions, and long-term platform strategy. • Partner closely with engineering to design and deliver scalable, secure, and reliable solutions that meet district requirements and constraints. • Collaborate with Sales, CX, and Partnerships to ensure strong expansion and engagement with Enterprise features within school districts. • Define and monitor success metrics related to district adoption, usage, and outcomes to guide roadmap decisions. • Navigate complex tradeoffs across district stakeholders (IT, curriculum, administrators, educators) to deliver cohesive, high-impact product experiences. Experience & Qualifications To be successful in this role, you’ll bring the following experience and qualifications: • 3+ years of product management experience, with demonstrated ownership of complex, multi-user or enterprise-focused products. • Strong ability to partner deeply with engineering to translate district needs into scalable product solutions. • Track record of evaluating ambiguous problems and delivering pragmatic, high-impact product outcomes. • Experience prioritizing and executing in fast-paced, startup environments. • Excellent communication and collaboration skills; comfortable working with technical and non-technical stakeholders. • Bias toward action and ownership, with the ability to move work forward independently while keeping cross-functional partners aligned. • Proven ability to use qualitative and quantitative insights, such as customer feedback, usage data, and operational signals, to inform product decisions and iteration. Nice to have: • Experience building or managing enterprise SaaS products, particularly in environments with complex customer needs or long adoption cycles. • Familiarity with K–12 school districts or public-sector organizations, including an understanding of how district priorities, constraints, and decision-making structures shape product adoption. • Exposure to district procurement, implementation, or change-management processes, and an appreciation for the coordination required to roll out products across schools and sites. Application Notice: Notice: Priority Deadline and Review Start Date Please note that applications for this position will be accepted until 2/2/26 - applications received after this date will be reviewed on an intermittent basis. While we encourage early submissions, all applications received by the priority deadline will receive equal consideration. Thank you for your interest, and we look forward to reviewing your application. Why Join Us? • Work on cutting-edge AI technology that directly impacts educators and students. • Join a mission-driven team passionate about making education more efficient and equitable. • Flexibility of working from home, while fostering a unique culture built on relationships, trust, communication, and collaboration with our team - no matter where they live. For full time employees: • Unlimited time off to empower our employees to manage their work-life balance. We work hard for our teachers and users, and encourage our employees to rest and take the time they need. • Choice of employer-paid health insurance plans so that you can take care of yourself and your family. Dental and vision are also offered at very low premiums. • Every employee is offered generous stock options, vested over 4 years. • 401k match & monthly wellness stipend. Our Values: • Educators are Magic: Educators are the most important ingredient in the educational process - they are the magic, not the AI. Trust them, empower them, and put them at the center of leading change in service of students and families. • Joy and Magic: Bring joy and magic into every learning experience - push the boundaries of what’s possible with AI. • Community: Foster community that supports one another during a time of rapid technological change. Listen to them and serve their needs. • Innovation: The education system is outdated and in need of innovation and change - AI is an opportunity to bring equity, access, and serve the individual needs of students better than we ever have before. • Responsibility: Put responsibility and safety at the forefront of the technological change that AI is bringing to education. • Diversity: Diversity of thought, perspectives, and backgrounds helps us serve the wide audience of educators and students around the world. • Excellence: Educators and students deserve the best - and we strive for the highest quality in everything we do.

Take end-to-end ownership of full features and products, ensuring quality, speed, maintainability, and user impact while collaborating closely with design and product teams. | 5+ years of engineering experience with strong knowledge of JavaScript, TypeScript, React, Next.js, Serverless & Edge functions, SQL, and PostgreSQL, with startup experience preferred. | Senior Software Engineer (Full Stack) Role Description: The Senior Software Engineer will take end-to-end ownership of full features and products, both new and existing. They will feel a sense of ownership over these features and products far beyond just taking tickets – they will obsess over speed, quality, and user impact. WHO WE ARE: MagicSchool is the premier generative AI platform for teachers. We're just over 1 year old, and more than 2M teachers from all over the world have joined our platform. Join a top team at a fast growing company that is working towards real social impact. Make an account and try us out at https://www.magicschool.ai and connect with our passionate community on our wall of love at https://love.magicschool.ai. Responsibilities: The Senior Software Engineer will be responsible for: • Taking new features and products from idea to delivery • Understands systems and architecture. Will make sure the new components fit within the existing system, and that they are designed in an extensible way. • Produces a lot of quality code in a short amount of time. • Effectively debugs complex code • Can build software that is easy for others to understand and easy to maintain • Helping us ensure we’re building the right things • Develops opinions on the user experience • Is comfortable (and excited) to talk to users to understand their pain • Works closely with the designer and product manager to build the right things the right ways. Doesn’t just take tickets, pushes on priority and design. Qualifications/Competencies/Skills: • Gets a lot done: Works hard, resourceful, do whatever it takes • Adaptable: Smart, learns fast, curious • Builds relationships easily: emotionally intelligent, communication, warm • Working knowledge of Javascript, Typescript, React, Next.js, Serverless & Edge functions, SQL, and PostgreSQL • Nice to have: Python Experience: • 5+ years of experience as an engineer • Preferred: 7+ years of experience as an engineer • Preferred: Startup experience Our Benefits: We offer an unlimited PTO policy, generous health/dental, a 401k match, and a monthly wellness stipend. Notice: Priority Deadline and Review Start Date Please note that applications for this position will be accepted until 6/10/24 - applications received after this date will be reviewed on an intermittent basis. While we encourage early submissions, all applications received by the priority deadline will receive equal consideration. Thank you for your interest, and we look forward to reviewing your application. Our Values: • Educators are Magic: Educators are the most important ingredient in the educational process - they are the magic, not the AI. Trust them, empower them, and put them at the center of leading change in service of students and families. • Joy and Magic: Bring joy and magic into every learning experience - push the boundaries of what’s possible with AI. • Community: Foster community that supports one another during a time of rapid technological change. Listen to them and serve their needs. • Innovation: The education system is outdated and in need of innovation and change - AI is an opportunity to bring equity, access, and serve the individual needs of students better than we ever have before. • Responsibility: Put responsibility and safety at the forefront of the technological change that AI is bringing to education. • Diversity: Diversity of thought, perspectives, and backgrounds helps us serve the wide audience of educators and students around the world. • Excellence: Educators and students deserve the best - and we strive for the highest quality in everything we do.