Maggiano's

Plan and coordinate events ensuring schedules, vendors, and finances are managed effectively. | Minimum 3 years experience in event coordination with strong organizational and customer service skills. | The Event Manager is responsible for the planning, coordination, and flawless execution of all banquet events. This role owns all event details after booking, including room setup, seating plans, event timelines, staffing coordination, menu arrangements, and day-of execution. The Event Manager ensures every event is delivered to standard, on time, and according to guest expectations. This role partners closely with Sales Manager, Culinary, and Restaurant Leadership teams to provide an exceptional guest experience from event handoff through completion. ESSENTIAL FUNCTIONS Event Planning & Execution * Own all event details once the event is booked and handed off from sales team * Review contracts, BEOs, and event notes for accuracy and completeness * Create and manage event timelines, layouts, seating charts, and room assignments * Coordinate menu selections, special requests, dietary needs, and service style * Schedule banquet staff based on event size and service requirements * Lead day-of execution, ensuring events start on time and run according to plan * Serve as primary on-site contact for hosts during events * Conduct pre-event meetings with teams to review logistics and service expectations Operational Leadership * Develop, communicate, and enforce banquet standard operating procedures * Hire, train, coach, performance manage, and support banquet teams on service standards and execution excellence * Ensure rooms are properly set according to diagrams and guest specifications * Maintain inventory related to banquet service, linens, A/V, and equipment * Partner with culinary team on timing, flow of food, and menu execution Financial & Performance Management * Monitor banquet profitability through labor, food cost, and expense control * Support menu pricing, updates, and rollout execution * Review event performance and address service recovery when needed * Track and drive results on banquet guest experience metrics and KPIs Cross-Functional Partnership * Partner with Sales Managers to ensure clean event handoffs * Communicate changes to menus, guarantees, and setup in a timely manner * Work with IT/vendor partners on banquet systems, phones, printers, and CRM tools Systems & Reporting * Maintain banquet event systems, room setup libraries, and menu files * Review reports related to revenue, lost business, repeat business, and guest feedback * Ensure accuracy of BEOs and event documentation  QUALIFICATION STANDARDS: * Minimum 3 years’ experience in hotel, catering, or banquet operations required * Experience leading event execution and service teams * Strong knowledge of banquet service standards and room setups * Ability to read and execute BEOs, layouts, and event contracts * Strong organizational and multitasking skills in a fast-paced environment * Excellent guest-service and conflict-resolution skills * Proficiency with banquet systems, CRM, or event software * Ability to work a flexible schedule including nights, weekends, and holidays

Partner with Product Owner to gather requirements, manage backlogs, and align ServiceNow platform enhancements with business goals. | 2-3 years ServiceNow experience and ability to translate business needs into user stories with Agile methodology experience preferred. | Sr. Business Analyst, ServiceNow Coppell, TX   What does it mean to be a BrinkerHead? It means creating moments that make everyone feel special — whether you’re supporting our restaurants, celebrating wins with your team, or sparking ideas that keep Guests coming back. We play like a team, take pride in our culture, and know that life’s too short not to work happy.   At Brinker’s Restaurant Support Center (RSC), every role fuels the success of our brands — Chili’s® Grill & Bar and Maggiano’s Little Italy® — and directly impacts Team Members and Guests. From bold ideas to everyday support, we help create a fun atmosphere, great food and drinks, and the kind of hospitality that keeps everyone coming back. Here, you’ll discover opportunities for career growth, belonging, wellbeing, and plenty of chances to work hard and have fun.   Brinker International is an equal opportunity employer. We’re proud to provide a welcoming, respectful environment where everyone can thrive.   Job Summary The Senior Business Analyst partners with the ServiceNow Product Owner to support and enhance the ServiceNow platform. This role serves as the primary point of contact for assigned business stakeholders, gathering requirements, documenting business needs, writing user stories, and managing product backlogs. The Senior Business Analyst works closely with stakeholders and developers to ensure solutions align with business objectives and platform standards while providing excellent customer service. This role is ideal for someone looking to grow into a Product Owner or Product Management career path.   What You’ll Do - Serve as the primary Business Analyst for assigned ServiceNow products and business stakeholders.  - Lead requirements gathering sessions and document business needs for platform enhancements.  - Translate business requirements into clear user stories, acceptance criteria, and backlog items.  - Partner with Product Owners and development teams to refine and prioritize work.  - Manage assigned stakeholder backlogs and ensure requests are properly documented and groomed.  - Build and maintain strong relationships with business stakeholders while providing regular communication on request status.  - Create supporting documentation, process flows, and knowledge articles as needed. Escalate risks, dependencies, and complex business decisions to the Product Owner.   What You Bring to the Team - 2 to 3 years of experience working with the ServiceNow platform.  - Experience gathering business requirements and translating them into user stories or functional requirements. - Experience working directly with business stakeholders in a customer-facing or consulting capacity. - Understanding of Agile methodologies and backlog management preferred.  - Strong written and verbal communication skills.  - Excellent organization and time management skills with the ability to manage multiple priorities. - Experience performing functional testing or supporting User Acceptance Testing (UAT) is preferred. - Demonstrated ability to learn new business processes and technologies quickly.   Why Brinker  At Brinker, we believe life is short, so work happy! That means creating an environment where you can grow your career, feel a sense of belonging and wellbeing, and have fun along the way.   Here’s how we make that real for our BrinkerHeads at the RSC: * Flexibility that fits your life: Hybrid schedules with weekly flex days to work from home. * Benefits that support you: Competitive package with medical, dental, and vision coverage; life insurance; paid vacation and holidays; 401(k) with company match; Employee Assistance Program with counseling, financial, legal, and life resources; and Best You EDU, offering education programs and tuition reimbursement. * Enjoy our brands: Generous dining discounts at Chili’s® Grill & Bar and Maggiano’s Little Italy®. * Rewards for your impact: Annual bonus eligibility for every RSC Team Member. * Wellbeing at work: On-site gym and fitness classes like yoga and boot camp. * A culture worth celebrating: From company-wide events to a casual, collaborative atmosphere, you’ll find plenty of ways to connect, work hard, and play hard.   Check our Careers page [https://www.brinkerjobs.com/] and LinkedIn [https://www.linkedin.com/company/brinker-international/] for more exciting opportunities!