MAG Aerospace

Perform installation, configuration, administration, and monitoring of IT automation equipment including patching and updating. | Requires 2-4 years network systems administration experience, military communications knowledge, and a bachelor's degree in a related field. | Position Summary: The MAG Aerospace Engineering Team is seeking professionals to support the USSOCOM Enterprise Network who are responsible for the overall architecture, operations, and maintenance of various technologies, transmission, and termination of digital communication across the globe. The Computer Systems Analyst (Network Systems Administrator) is responsible for performing installation, configuration, administration, and monitoring of IT automation equipment, including baseline imaging, performance optimization, patching, and updating. • Up to 50% remote Essential Duties and Responsibilities: • Assists with the integration of military communications systems into the SOF operational architecture • Provides research, analysis, and design recommendations on tools and services that enhance the implementation and sustainment of SOF communication systems • Identifies solutions for SOF communications operations support in austere operating environments • Provides support to diagnose, troubleshoot, and resolve communications hardware, software, or other network and system problems, and replace defective or end-of-life components when necessary • Utilizes software and hardware tools to diagnose and identify complex problems and factors affecting SOF communications system performance • Provides support to systems hosting complex operational databases, software configuration control, and system interfaces for computer systems • Maintains file servers, network access, documents, analyzes and troubleshoots systems anomalies to ensure optimum equipment performance. • Coordinates with software systems engineering or applications developers as necessary to correct errors. • Maintains operating records such as machine performance and production reports. • Installs operating system software, patches, and upgrades. • Configures, optimizes, and monitors operating system software and hardware. • Performs system backups and recovery. Requirements: Experience • Experience conducting the systematic translation of product requirements into total systems solutions that adhere to technical, schedule, and cost constraints • Engineering or technical experience working with military or SOF communications systems • Ability to perform requirements analysis and verify the validity, traceability, and testability of existing requirements • Experience performing functional analysis • Experience conducting trade studies and analyses for product selection • Strong writing and communication skills • Ability to work closely with test teams to facilitate systems integration, verification, and test • Self-starter with a strong desire to solve complex problems and learn new skills and technologies Education • Bachelor’s degree in Computer Science or related technical discipline Clearance Requirements • Must have an active U.S. DoD Top Secret clearance or be eligible to obtain one • Must be a U.S. Citizen Desired Qualifications • Solid understanding of the application of Systems Engineering principles • Familiarity with cybersecurity practices and procedures • Experience supporting SCIF or secure facility network environments • Familiarity with CSfC and Type One encryption methods • Hold industry recognized certifications such as MCSE/MCA/VMware or some subset of those certifications. Operational & Soft Skills • Analytical thinking and problem solving • Strong, effective communication and proficiency with documentation • Team collaboration • Adaptability and continuous learning • Customer service oriented • Time management and prioritization • Ability to function as part of a team Experience • 2-4 years of experience in Network Systems Administration or Engineering • Experience supporting geographically distributed organizations with multiple sites and remote users • Experience working in regulated environments Security & Compliance Requirements • U.S. Citizenship required • TS/SCI Clearance Travel Requirements • CONUS/OCONUS up to 50% Duty Location • Prefer within 50 driving miles of WOLF. Possibly remote. Benefits and Compensation: At MAG Aerospace, we value your contributions providing our employees with a robust Total Rewards package that supports your total well-being. Full-time and part-time employees working at least 30 hours a week on a regular basis are eligible to participate in MAG's Total Rewards programs. Our offerings include health, life, disability, financial, and retirement benefits as well as paid leave, professional development, and tuition assistance. Individuals that do not meet the threshold are only eligible for select offerings not inclusive of health benefits. We encourage you to learn more about our Total Rewards Program by visiting the Resource page on our Careers site: https://www.magaero.com/benefits/. Salary at MAG Aerospace is determined by various factors including but not limited to location, the particular combination of education, knowledge, skills, competencies, and experience as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $80,000 to $140,000 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of MAG's total compensation package for employees.

Lead and manage large-scale technology transformation programs with cross-functional teams and executive stakeholders. | Experienced in IT operations leadership with strong Microsoft environment technical skills and ITIL-based service management in regulated environments. | Position Summary The Lead, End User Services & IT Operations is responsible for delivering a seamless, secure, and productive user experience across all enterprise IT services. This role serves as the primary interface between the workforce and IT, ensuring that systems are not only operational, but usable, adopted, and continuously improved. This is a working leadership role in a lean organization. You will oversee support operations while actively improving service delivery, driving adoption of enterprise tools, and ensuring feedback from users directly informs IT priorities. You will lead and train the support team and empower them to troubleshoot at a more complex level. This will relieve the burden on the higher tiered engineering teams and help the IT support team grow in their technical and professional competence. Essential Duties and Responsibilities Service Delivery & Support Operations • Lead Tier 1–3 support operations across all locations and remote workforce • Own incident, request, and problem management processes aligned to ITIL and CMMI standards • Manage device provisioning, imaging, and lifecycle management • Oversee onboarding and offboarding processes in coordination with HR, Cybersecurity, and Platform Engineering User Experience & Adoption • Drive adoption of enterprise platforms (M365, automation tools, AI-enabled capabilities) • Identify user friction points and translate them into actionable improvements • Support rollout and enablement of new capabilities developed by Digital & AI Engineering • Develop and maintain knowledge base and self-service resources IT Operations & Service Management • Own ITSM platform, workflows, and continuous improvement of service processes • Establish and track service performance metrics (CSAT, resolution time, first-contact resolution) • Manage hardware asset inventory and lifecycle tracking • Coordinate IT communications (outages, updates, user guidance) Operational Signal & Feedback Loop • Serve as the enterprise signal layer for IT — capturing real-time insight into system usability and performance • Provide structured feedback into governance forums (CAB, Operations Sync) • Identify systemic issues and recurring patterns that require engineering-level solutions Cross-Pillar Coordination • Partner with Platform Engineering on endpoint management and identity-related issues • Coordinate with Cybersecurity on endpoint compliance, user behavior, and incident response • Support Digital & AI Engineering by enabling adoption and validating usability of new tools Secondary Responsibilities • Participate in CAB as chair or coordinator for change scheduling and communication • Support audit readiness activities related to service delivery and IT operations • Contribute to documentation and process improvement aligned to CMMI Level 3 • Mentor team members and support hiring and onboarding efforts Requirements Experience • 8–12+ years of experience in IT operations, service desk leadership, or end user support • Experience managing IT service delivery in a distributed organization • Experience with ITIL-based service management frameworks • Experience working in regulated environments (CMMC, ISO, or equivalent) • Must possess a strong technical backend in the Microsoft environment (M365, Azure, InTune) and, ideally, familiarity with ServiceNow. • Experience leading and training the support team and empowering them to troubleshoot at a more complex level. This would relieve the burden on the cloud engineering team and help the IT support team grow in their technical and professional competence. Technical Skills • ITSM platforms and workflow management • Endpoint management (Intune or equivalent) • M365 ecosystem (Teams, SharePoint, Exchange) • Troubleshooting across endpoint, network, and application layers • Reporting and metrics tracking for service performance Leadership & Communication • Strong leadership presence with the ability to represent IT to the workforce • Ability to translate user issues into technical requirements • Excellent communication and coordination skills • Ability to operate effectively in a lean, fast-moving environment Preferred Qualifications • Experience with Digital Employee Experience (DEX) tools • Familiarity with CMMC Level 2 service delivery implications • Experience driving adoption of enterprise tools and platforms • Experience in GovCon or similar regulated environments Security & Compliance Requirements • U.S. Citizenship required • Must be eligible for security clearance • Must comply with enterprise security and acceptable use policies • Must adhere to CMMC-related operational practices Special Note What Makes You Successful Here • You understand that IT success is defined by user experience and adoption—not just uptime • You see support as a signal, not just a service • You are proactive in identifying patterns and improving systems • You are comfortable balancing operational execution with continuous improvement • You thrive in a high-ownership, low-bureaucracy environment Organizational Fit & Role Context This role is one of five pillar leadership positions within Enterprise IT. The Lead, End User Services & IT Operations ensures that the capabilities delivered by IT are accessible, usable, and effective for the workforce, and that real-world feedback continuously informs IT priorities. Benefits and Compensation At MAG Aerospace, we value your contributions providing our employees with a robust Total Rewards package that supports your total well-being. Full-time and part-time employees working at least 30 hours a week on a regular basis are eligible to participate in MAG's Total Rewards programs. Our offerings include health, life, disability, financial, and retirement benefits as well as paid leave, professional development, and tuition assistance. Individuals that do not meet the threshold are only eligible for select offerings not inclusive of health benefits. We encourage you to learn more about our Total Rewards Program by visiting the Resource page on our Careers site: https://www.magaero.com/benefits/. Salary at MAG Aerospace is determined by various factors including but not limited to location, the particular combination of education, knowledge, skills, competencies, and experience as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $165,000 to $175,000 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of MAG's total compensation package for employees.