Macy’s

Assist customers, maintain store organization, and support sales goals in a retail environment. | Basic communication skills, ability to work flexible hours, and physical ability to stand and lift. | Be part of an amazing story Macy’s is more than just a store. We’re a story. One that’s captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores and irresistible products…about the excitement of the Macy’s 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We’ve been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work. Job Overview As a Retail Selling Colleague, you blend selling that delivers results with genuine hospitality to create standout shopping experiences. You take the time to understand each customer’s needs, offering personalized recommendations and connecting them with the right products and services. Whether on the sales floor or in the fitting room, your warmth, product knowledge, and personal approach turn everyday visits into memorable moments. You stay focused on achieving selling goals by driving performance through customer engagement and smart selling behaviors. With every interaction, you build trust, meet sales targets, and inspire loyalty - making each visit both meaningful and successful. This role goes far beyond just being a cashier. Here, the customer is at the heart of everything we do - every day, all day. If you're passionate about selling, reaching goals, working as a team, and creating amazing experiences through genuine hospitality, this could be the perfect fit for you! You’ll also help keep the shopping space clean, organized, and inviting so every customer feels welcome the moment they walk in. How our Selling Colleagues spend their day… • Our colleagues begin each day energized and ready to make an impact. They wear their name badge with pride, greet teammates with a warm hello, and help ensure the sales floor is clean, organized, and prepared for customers. Before getting started, they review their sales goals, learn about new arrivals and top-selling items, and stay up to date on current trends and promotions - so they’re fully informed and ready to engage, educate, and sell with confidence. • On the floor, they focus on the customer - offering a warm welcome, making eye contact, and creating friendly, personal conversations to create customer relationships to bring the customers back. • Throughout the day, they maintain a shoppable space by recovering the floor and fitting rooms, updating signs and pricing, and supporting any needed merchandise moves. • They always Finish Strong - sharing our Loyalty program benefits, making sure customers have all they need, and ending with a sincere thank-you, often walking the package around and using the customer’s name. • We believe service starts with each other - supporting one another with honesty, care, and collaboration so we can better serve our customers and communities. • And we know that excellence is a journey - we strive to improve every day, take pride in our work, achieve sales goals and learn from each other to deliver individual and store results. Full-time colleagues are typically scheduled to work 30 or more hours per week, while part-time colleagues are typically scheduled 12-24 hours per week. All schedules contain weekend shifts as part of the requirements. Hours are dependent on business needs and colleague availability. Information regarding hours per week needed for benefit eligibility purposes can be found here. Who You Are • Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality • Must be able to: • Understand and communicate effectively with customers, co-workers, and supervisors • Read and understand employment policies and safety rules/procedures in English • Be comfortable communicating and collaborating with customers and colleagues • Meeting daily sales goal challenges • Enjoy meeting people, learning about them, and sharing information • Resourceful and eager to start a new venture and can adapt to changing priorities • You can work on your own but are great with team dynamics • You can handle electronic devices with no problem Essential Physical Requirements You Will Perform • This position requires talking, lifting, constant moving, standing, and reaching with arms and hands. • Standing for at least two consecutive hours, lifting at least 25lbs. stooping, kneeling, crouching, and climbing ladders, reaching, including above eye level. • Requires close vision, color vision, depth perception, and focus adjustment. • Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register and ability to process register transactions. What We Can Offer You Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities. Some additional benefits we offer include: • Merchandise discounts • Performance-based incentives • Annual merit review • Employee Assistance Program with mental health counseling and legal/financial advice Access the full menu of benefits offerings here. About Us This is a great time to join Macy’s! Whether you’re helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people’s lives. Join us and help write the next chapter in our story - Apply Today! This job description is not all-inclusive and may not apply to colleagues covered by a collective bargaining agreement. Macy's Inc. reserves the right to amend this job description at any time. Macy's Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment. STORES0 This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Additional benefit details are available at macysJOBS.com.

Supporting store operations through receiving, organizing, and fulfilling merchandise orders, and providing customer service. | Experience in inventory handling, ability to work physically demanding tasks, and effective communication skills. | Be part of an amazing story Macy's is more than just a store. We're a story. One that's captured the hearts and minds of America for more than 160 years. A story about innovations and traditions...about inspiring stores and irresistible products...about the excitement of the Macy's 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We've been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work. Job Overview As a Seasonal Fulfillment and Receiving Colleague, also known as a Back of House colleague, you will play an essential role in supporting store operations, maintaining inventory accuracy, and ensuring a smooth customer experience. From receiving and organizing merchandise to picking, packing, retrieving orders from our back-of-house storage and delivering them curbside to the customer; monitor alerts to ensure Ready on Time completion of Buy Online Pickup In-Store (BOPS) orders, and you'll help keep the stockroom and sales floor running efficiently. You'll also play a key part in customer interactions - greeting shoppers warmly, resolving issues, and delivering orders curbside with care. Your attention to detail, teamwork, and commitment to operational excellence will directly impact both customer satisfaction and overall store performance. This role goes far beyond just being a behind-the-scenes support colleague. Here, the customer is at the heart of everything we do - every day, all day. If you're passionate about selling, reaching goals, working as a team, and creating amazing experiences through genuine hospitality, this could be the perfect fit for you! How our Fulfillment and Receiving Colleagues spend their day... • Our colleagues begin each day energized and ready to make an impact. They wear their name badge with pride and greet teammates with a warm hello. Before getting started, they review their goals, learn about new products and promotions, and prepare the store for success. Whether receiving merchandise, tagging items, or organizing the stockroom, they bring energy and focus to every task to set the day up for smooth operations and strong results. • On the floor, they focus on the customer - from greeting customers warmly to actively listening and resolving issues, colleagues build trust through personal, helpful interactions - on the floor, during curbside pickups, or through timely and accurate order fulfillment. • Throughout the day, they maintain a shoppable space by recovering the floor and fitting rooms, updating signs and pricing, restocking merchandise, and supporting any needed merchandise moves. • They always Finish Strong - sharing our Loyalty program benefits, making sure customers have all they need, and ending with a sincere thank-you, often walking the package around and using the customer's name. Behind the scenes, they wrap up their day by organizing the stockroom, completing orders, and setting the team up for the next day's success. • We believe service starts with each other - supporting one another with honesty, care, and collaboration so we can better serve our customers and communities. • And we know that excellence is a journey - we strive to improve every day, take pride in our work, achieve sales goals and learn from each other to deliver individual and store results. Seasonal colleagues are typically scheduled to work 10-20 hours per week. Hours are dependent on business needs and colleague availability. Information regarding hours per week needed for benefit eligibility purposes can be found here. Who You Are • Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality • Must be able to: • Understand and communicate effectively with customers, co-workers, and supervisors • Read and understand employment policies and safety rules/procedures in English • Be comfortable communicating and collaborating with customers and colleagues • Meeting daily sales goal challenges • Enjoy meeting people, learning about them, and sharing information • Resourceful and eager to start a new venture and can adapt to changing priorities; you can work on your own but are great with team dynamics Essential Physical Requirements You Will Perform • This position requires talking, lifting, constant moving, standing, and reaching with arms and hands. • Standing for at least two consecutive hours, lifting at least 25lbs., stooping, kneeling, crouching, and climbing ladders, reaching, including above eye level • Requires close vision, color vision, depth perception, and focus adjustment • Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register and ability to process register transactions What We Can Offer You Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities. Some additional benefits we offer include: • Access your earned wages anytime • Merchandise discounts • Performance-based incentives • Employee Assistance Program with mental health counseling and legal/financial advice Access the full menu of benefits offerings here. About Us This is a great time to join Macy's! Whether you're helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people's lives. Join us and help write the next chapter in our story - Apply Today! This job description is not all-inclusive and may not apply to colleagues covered by a collective bargaining agreement. Macy's Inc. reserves the right to amend this job description at any time. Macy's Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment. STORES00

Accurately picking and putting away furniture and bedding products using specialized equipment, monitoring KPIs, and ensuring safety and efficiency. | High school diploma, ability to operate equipment that raises up to 30 feet, physical ability to lift up to 250 lbs, and good communication skills. | A leading department store in Stone Mountain, GA seeks a Big Ticket Order Picker Operator responsible for accurate picking and put away of Furniture and Bedding products. The role involves operating equipment that raises up to 30 feet, requires attention to detail, and monitoring performance against KPIs. Candidates should possess a high school diploma, have strong communication skills, and be able to handle physical demands including lifting up to 250 lbs. Offering a dynamic warehouse environment with opportunities for improvement. #J-18808-Ljbffr Macy's

Assist customers, maintain store organization, and promote sales. | No specific technical skills or certifications required; focus on customer interaction and store upkeep. | Job DescriptionBe part of an amazing storyMacy's is more than just a store. We're a story. One that's captured the hearts and minds of America for more than 160 years. A story about innovations and traditions...about inspiring stores and irresistible products...about the excitement of the Macy's 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We've been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work.Job OverviewAs a Retail Selling Colleague, you blend selling that delivers results with genuine hospitality to create standout shopping experiences. You take the time to understand each customer's needs, offering personalized recommendations and connecting them with the right products and services. Whether on the sales floor or in the fitting room, your warmth, product knowledge, and personal approach turn everyday visits into memorable moments. You stay focused on achieving selling goals by driving performance through customer engagement and smart selling behaviors. With every interaction, you build trust, meet sales targets, and inspire loyalty - making each visit both meaningful and successful.This role goes far beyond just being a cashier. Here, the customer is at the heart of everything we do - every day, all day. If you're passionate about selling, reaching goals, working as a team, and creating amazing experiences through genuine hospitality, this could be the perfect fit for you! You'll also help keep the shopping space clean, organized, and inviting so every customer feels welcome the moment they walk in.How our Selling Colleagues spend their day... Our colleagues begin each day energized and ready to make an impact. They wear their name badge with pride, greet teammates with a warm hello, and help ensure the sales floor is clean, organized, and prepared for customers. Before getting started, they review their sales goals, learn about new arrivals and top-selling items, and stay up to date on current trends and promotions - so they're fully informed and ready to engage, educate, and sell with confidence. On the floor, they focus on the customer - offering a warm welcome, making eye contact, and creating friendly, personal conversations to create customer relationships to bring the customers back. Throughout the day, they maintain a shoppable space by recovering the floor and fitting rooms, updating signs and pricing, and supporting any needed merchandise moves. They always Finish Strong - sharing our Loyalty program benefits, making sure customers have all they need, and ending with a sincere thank-you, often walking the package around and using the customer's name. We believe service starts with each other - supporting one another with honesty, care, and collaboration so we can better serve our customers and communities. And we know that excellence is a journey - we strive to improve every day, take pride in our work, achieve sales goals and learn from each other to deliver individual and store results.Full-time colleagues are typically scheduled to work 30 or more hours per week, while part-time colleagues are typically scheduled 12-24 hours per week. All schedules contain weekend shifts as part of the requirements. Hours are dependent on business needs and colleague availability. Information regarding hours per week needed for benefit eligibility purposes can be found here.Who You Are Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality Must be able to: Understand and communicate effectively with customers, co-workers, and supervisors Read and understand employment policies and safety rules/procedures in English Be comfortable communicating and collaborating with customers and colleagues Meeting daily sales goal challenges Enjoy meeting people, learning about them, and sharing information Resourceful and eager to start a new venture and can adapt to changing priorities You can work on your own but are great with team dynamics You can handle electronic devices with no problemEssential Physical Requirements You Will Perform This position requires talking, lifting, constant moving, standing, and reaching with arms and hands. Standing for at least two consecutive hours, lifting at least 25lbs. stooping, kneeling, crouching, and climbing ladders, reaching, including above eye level. Requires close vision, color vision, depth perception, and focus adjustment. Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register and ability to process register transactions.What We Can Offer YouJoin a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities. Some additional benefits we offer include: Merchandise discounts Performance-based incentives Annual merit review Employee Assistance Program with mental health counseling and legal/financial adviceAccess the full menu of benefits offerings here.About UsThis is a great time to join Macy's! Whether you're helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people's lives.Join us and help write the next chapter in our story - Apply Today!This job description is not all-inclusive and may not apply to colleagues covered by a collective bargaining agreement. Macy's Inc. reserves the right to amend this job description at any time. Macy's Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.STORES0

Oversee and manage SOX internal controls testing and monitoring, coordinate with auditors, lead remediation efforts, and drive continuous control environment improvements. | 4+ years in SOX/internal controls or audit in a public company, 3+ years leadership in compliance roles, expertise in COSO, SOX 404, GRC tools, and strong collaboration and communication skills. | Job Description Be part of an amazing story. Macy's is more than just a store. We're a story. One that's captured the hearts and minds of America for more than 160 years. A story about innovations and traditions...about inspiring stores and irresistible products...about the excitement of the Macy's 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We've been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work. Job Overview The Senior Manager, SOX Risk & Compliance oversees and executes the Company's internal controls within the Sarbanes-Oxley (SOX) compliance program. Reporting to the Director, GRC, the Senior Manager leads and facilitates control activities for entity and process-level controls to ensure compliance with SOX Section 404 and alignment with the COSO internal control framework. The role serves as a key cross-functional partner, collaborating with business process owners, Internal Audit, and external auditors to assess risk, evaluate control effectiveness, and remediate deficiencies. The Senior Manager, SOX Risk & Compliance also drives continuous improvement of the control environment and promotes strong governance practices across the organization. What You Will Do • Plan, oversee, and manage the testing and monitoring of entity- and process-level controls under the SOX 404 program. Ensure control scope is appropriate and financial reporting risks are effectively mitigated. • Act as liaison between Finance and Audit teams on all SOX matters. Partner with control owners to perform risk assessments, define SOX scope, and align testing schedules and requirements. • Ensure timely and accurate execution of control activities (e.g., certifications, SOC evaluations, SOD analyses). Maintain comprehensive SOX documentation in Workiva, including RACMs, flowcharts, system diagrams, and control procedures. • Coordinate with Internal Audit and external auditors on walkthroughs, testing, and data requests. Support management testing and ensure auditors can rely on the company's evaluation of controls where appropriate. • Monitor test results and self-assessments to identify design or operating deficiencies. Lead remediation efforts, including root cause analysis, corrective action planning, and verification of remediation effectiveness. • Provide expertise on designing and enhancing controls for new or changing processes. Partner with IT on related control requirements and train control owners on COSO principles, IPE, and best practices. • Identify opportunities to strengthen and streamline the control environment, including automation and improved monitoring. Promote compliance and governance by developing guidelines, training sessions, and monitoring emerging risks. • Develop and deliver reporting on control program status, testing progress, issues, and remediation to leadership, the Director, and committees (e.g., Audit Committee), ensuring transparency and timely escalation. • Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities. • In addition to the essential duties mentioned above, other duties may be assigned. Skills You Will Need Technical Expertise: Deep knowledge of COSO Internal Control Framework, SOX Section 404, and risk management principles. Regulatory Knowledge: Strong understanding of financial reporting risks, entity-level and process-level controls, and compliance requirements. GRC Systems Proficiency: Skilled in using GRC software platforms (e.g., Workiva) to document, monitor, and test controls. Audit Partnership: Experienced in coordinating with Big Four audit firms, including walkthroughs, testing, and control assessments. Analytical Skills: Proven ability to assess risks, evaluate control effectiveness, and identify control deficiencies. Problem-Solving: Strong root cause analysis skills and ability to develop practical remediation plans. Process Improvement: Ability to identify opportunities for automation, control optimization, and efficiency. Leadership & Influence: Strong executive presence with ability to influence and guide leaders in a matrixed environment. Ethical Standards: Demonstrated commitment to compliance, governance, and setting the right organizational tone. Communication: Excellent written, verbal, and presentation skills with clarity and confidence at all levels. Collaboration: Skilled at building trust, credibility, and partnerships across Finance, IT, Audit, and business teams. Coaching & Training: Ability to educate and support control owners on requirements and best practices. Project Management: Proven ability to manage multiple projects, competing priorities, and deliver results under tight deadlines. Change Management: Flexible and adaptive work style to drive execution in a fast-paced, dynamic environment. Who You Are • Candidates with a bachelor's degree or equivalent work experience in a related field are encouraged to apply. Master's degree preferred. • 4+ years of experience in internal controls, SOX compliance, audit (public or internal), or risk management in a public company environment. 3+ years of leadership or management experience in a controls or compliance-focused role. • Regularly required to sit, talk, hear; use hands/fingers to touch, handle, and feel. Occasionally required to move about the workplace and reach with hands and arms. Requires close vision. • Able to work a flexible schedule based on department and company needs. What We Can Offer You Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities. Some additional benefits we offer include: • Merchandise discounts • Performance-based incentives • Annual merit review • Employee Assistance Program with mental health counseling and legal/financial advice • Tuition reimbursement Access the full menu of benefits offerings here. About Us This is a great time to join Macy's! Whether you're helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people's lives. Join us and help write the next chapter in our story - apply today! This job description is not all-inclusive. Macy's, Inc. reserves the right to amend this job description at any time. Macy's, Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment. FINANCE00

Deliver personalized customer service and sales on the retail floor, maintain store presentation and organization, meet sales goals, and support team collaboration. | Flexible schedule including weekends and holidays, strong communication skills, ability to meet sales goals, physical ability to stand and lift, and comfort with electronic devices and cash registers. | Job Description Be part of an amazing story Macy's is more than just a store. We're a story. One that's captured the hearts and minds of America for more than 160 years. A story about innovations and traditions...about inspiring stores and irresistible products...about the excitement of the Macy's 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We've been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work. Job Overview As a Retail Selling Colleague, you blend selling that delivers results with genuine hospitality to create standout shopping experiences. You take the time to understand each customer's needs, offering personalized recommendations and connecting them with the right products and services. Whether on the sales floor or in the fitting room, your warmth, product knowledge, and personal approach turn everyday visits into memorable moments. You stay focused on achieving selling goals by driving performance through customer engagement and smart selling behaviors. With every interaction, you build trust, meet sales targets, and inspire loyalty - making each visit both meaningful and successful. This role goes far beyond just being a cashier. Here, the customer is at the heart of everything we do - every day, all day. If you're passionate about selling, reaching goals, working as a team, and creating amazing experiences through genuine hospitality, this could be the perfect fit for you! You'll also help keep the shopping space clean, organized, and inviting so every customer feels welcome the moment they walk in. How our Selling Colleagues spend their day... • Our colleagues begin each day energized and ready to make an impact. They wear their name badge with pride, greet teammates with a warm hello, and help ensure the sales floor is clean, organized, and prepared for customers. Before getting started, they review their sales goals, learn about new arrivals and top-selling items, and stay up to date on current trends and promotions - so they're fully informed and ready to engage, educate, and sell with confidence. • On the floor, they focus on the customer - offering a warm welcome, making eye contact, and creating friendly, personal conversations to create customer relationships to bring the customers back. • Throughout the day, they maintain a shoppable space by recovering the floor and fitting rooms, updating signs and pricing, and supporting any needed merchandise moves. • They always Finish Strong - sharing our Loyalty program benefits, making sure customers have all they need, and ending with a sincere thank-you, often walking the package around and using the customer's name. • We believe service starts with each other - supporting one another with honesty, care, and collaboration so we can better serve our customers and communities. • And we know that excellence is a journey - we strive to improve every day, take pride in our work, achieve sales goals and learn from each other to deliver individual and store results. Full-time colleagues are typically scheduled to work 30 or more hours per week, while part-time colleagues are typically scheduled 12-24 hours per week. All schedules contain weekend shifts as part of the requirements. Hours are dependent on business needs and colleague availability. Information regarding hours per week needed for benefit eligibility purposes can be found here. Who You Are • Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality • Must be able to: • Understand and communicate effectively with customers, co-workers, and supervisors • Read and understand employment policies and safety rules/procedures in English • Be comfortable communicating and collaborating with customers and colleagues • Meeting daily sales goal challenges • Enjoy meeting people, learning about them, and sharing information • Resourceful and eager to start a new venture and can adapt to changing priorities • You can work on your own but are great with team dynamics • You can handle electronic devices with no problem Essential Physical Requirements You Will Perform • This position requires talking, lifting, constant moving, standing, and reaching with arms and hands. • Standing for at least two consecutive hours, lifting at least 25lbs. stooping, kneeling, crouching, and climbing ladders, reaching, including above eye level. • Requires close vision, color vision, depth perception, and focus adjustment. • Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register and ability to process register transactions. What We Can Offer You Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities. Some additional benefits we offer include: • Merchandise discounts • Performance-based incentives • Annual merit review • Employee Assistance Program with mental health counseling and legal/financial advice Access the full menu of benefits offerings here. About Us This is a great time to join Macy's! Whether you're helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people's lives. Join us and help write the next chapter in our story - Apply Today! This job description is not all-inclusive and may not apply to colleagues covered by a collective bargaining agreement. Macy's Inc. reserves the right to amend this job description at any time. Macy's Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment. STORES0

Lead and develop a team of People Leaders to drive sales, customer experience, operational excellence, and talent development in a retail store environment. | 7+ years retail management experience, strong leadership and strategic skills, customer service focus, data-driven decision making, talent recruitment and development, and ability to perform physical retail duties. | Job Description Be part of an amazing story Macy's is more than just a store. We're a story. One that's captured the hearts and minds of America for more than 160 years. A story about innovations and traditions...about inspiring stores and irresistible products...about the excitement of the Macy's 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We've been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work. Job Overview The Director, In Store, leads a team of People Leaders and drives strategy to achieve sales with a focus on the Macy's customer. All activities related to presenting a clean, neat, and organized shopping environment for customers fall under their leadership and direction. They lead initiatives and efforts to increase customer loyalty while delivering on Macy's standards for customer service. Through training, coaching, and development, the Director ensures that a team of People Leaders and Colleagues grows and excels. They perform other duties as assigned and report to the Store Manager, serving as a developmental step to that role. What You Will Do • Lead a team of People Leaders, including Sales and Customer Service Managers, Omnichannel Operations Managers, and Merchandise Execution Managers • Coach, train, teach, and develop skills and strategies to drive customer experience, selling, and operational processes • Analyze the store's business to strategize and deliver results; implement action plans to address deficient business areas and highlight growth opportunities • Drive and exceed sales goals by leading Macy's initiatives through coaching, feedback, and recognition, while optimizing productivity and efficiency • Develop strategies and plan/execute workload for pricing, signing, visual execution, merchandise execution, and event execution • Drive profit results by planning and executing workload for product movement logistics, fulfillment, and back-of-house activities • Lead the customer service culture in the store. Ensure Colleagues engage with customers and provide a friendly and easy-to-shop environment • Review Sales, Customer Experience, and Star Rewards results to strategize actions for continuous improvement • Drive Customer Experience KPIs, such as Omni Customer Experience scores and Omni demand metrics • Review and utilize data to recognize People Leaders and Colleagues; develop and communicate strategies to improve results • Work with Sales and Customer Service Managers to build client relationships between Macy's Stylists and customers through MyClient and other customer acquisition initiatives • Strategize, plan, and execute events and community outreach. Ensure proper execution through Sales and Customer Experience Managers • Develop People Leader and Hourly Colleague talent. Address performance issues promptly • Conduct ongoing Talent Analysis of Colleagues and establish career progression plans for key players to retain top talent and reduce turnover • Actively participate in the recruitment process and fill open Executive positions, prioritizing internal movement, Commission, and High-Level Selling areas • Interview, hire, train, direct, manage, coach, develop, coordinate, evaluate, and discipline direct and indirect reports • Establish strategies for work; provide insight and decision support • Direct and manage the team to meet or exceed performance and behavioral expectations • Address complaints and resolve problems with colleagues • Ensure effective sales floor coverage through the development of workforce solutions and lead selling initiatives throughout the store as needed • Establish a high level of shortage awareness and effectiveness; ensure that all policies and procedures are implemented • Perform other duties as assigned • Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities • Maintain regular, dependable attendance and punctuality • In addition to the essential duties mentioned above, other duties may be assigned Skills You Will Need Leadership: Strong leadership skills to manage and develop a team of People Leaders and ensure effective customer experience and operational processes Strategic Thinking: Analytical abilities to assess business performance, identify deficiencies, and implement strategic action plans Customer Service Excellence: Expertise in leading a customer-focused culture, ensuring high levels of customer engagement and satisfaction Data Utilization and KPI Management: Skill in analyzing data to improve performance metrics and drive customer experience KPIs Talent Development and Recruitment: Capability to develop and retain top talent, address performance issues, and actively participate in recruitment processes Operational Excellence: Ensure effective sales floor coverage and maintain high standards of operational efficiency and policy compliance Communication and Interpersonal Skills: Excellent written and verbal communication skills, with the ability to present information clearly and collaborate effectively Technical Proficiency: Proficiency in basic math functions and working knowledge of Microsoft Office applications and RF equipment Organizational and Time Management: Highly organized with strong prioritization, time management skills, and the ability to handle multiple tasks simultaneously Who You Are • Candidates with a bachelor's degree or equivalent work experience in a related field are encouraged to apply. • 7+ years of retail management experience developing leaders in a department or specialty store • This position requires heavy lifting, constant moving, standing, and reaching with arms and hands • Involves standing for at least two consecutive hours, lifting at least 30 lbs. stooping, kneeling, crouching, and climbing ladders • May involve reaching above eye level • Requires close vision, color vision, depth perception, and focus adjustment • Able to work a flexible schedule, including days, evenings, weekends, and holidays, based on department and company needs What We Can Offer You Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities. Some additional benefits we offer include: • Merchandise discounts • Performance-based incentives • Annual merit review • Employee Assistance Program with mental health counseling and legal/financial advice • Tuition reimbursement Access the full menu of benefits offerings here. About Macy's This is a great time to join Macy's! Whether you're helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people's lives. Join us and help write the next chapter in our story - Apply Today! This job description is not all-inclusive. Macy's, Inc. reserves the right to amend this job description at any time. Macy's, Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment. STORES00