M7 Health

As a Customer Support Associate, you will be the first line of support for nurse users and hospital leaders, ensuring they receive quick and clear answers. You will troubleshoot platform questions and escalate technical issues as needed while maintaining accurate logs of customer interactions. | Strong written and verbal communication skills are essential, along with the ability to stay calm under pressure. You should be detail-oriented, reliable, and comfortable learning new technology. | About M7 Health M7 Health is an AI-powered nursing workforce management platform transforming how hospitals staff, support, and retain their care teams. At a moment when health systems face record nurse shortages and rising labor costs, M7 helps leaders design smarter, more resilient workforce models. We give nurse managers and executives real-time data, predictive insights, and generative AI–driven staffing tools to match patient demand with staff supply — helping clinicians feel supported, while improving outcomes for patients. We’re live in 100+ hospitals nationwide, and recently closed a $10M Series A round led by Threshold Ventures with backing from First Round Capital, 25M Health, Lakehouse Ventures, and others. As M7 enters an exciting phase of growth, this role plays a vital part in ensuring our customers continue to have a delightful customer experience. What You’ll Do at M7 As a Customer Support Associate (Business Hours), you’ll be the first line of support for our nurse users and hospital leaders during standard business hours. You’ll ensure that users get quick, clear answers and a positive experience with M7 whenever they need help. Your work will play an essential role in keeping nurses and managers supported throughout the day, and you’ll help us deliver on our promise of being a true partner to health systems. Your Responsibilities Will Include… Customer Support Respond to inbound calls, emails, and texts from M7 users during business hours (M–F, 8am–4pm) for 5 shifts per week Troubleshoot platform questions and escalate technical issues when needed Provide empathetic, clear communication to ensure users feel supported and confident using M7 Accurately log and track customer interactions to inform our team’s ongoing improvements Team Collaboration Work closely with our Customer Operations team to flag urgent issues that need follow-up during regular business hours Share common user pain points and feedback to help improve both our platform and support processes Maintain consistency in communication so customers feel seamless support no matter when they reach out You’ll Thrive in This Role If You: Have strong written and verbal communication skills and enjoy helping others Are reliable, detail-oriented, and comfortable working independently during off-hours Can stay calm and solution-oriented when users are stressed or frustrated Are comfortable learning new technology and explaining it to others in simple terms Want to be part of a mission-driven company supporting frontline healthcare workers Working Requirements Hourly role with shifts during business hours (8am-4pm EST) Schedules are created in monthly increments and with schedules being published at a minimum of 2 weeks in advance. Must be based in US or Canada You’ll Be a Great Fit at M7 Health if You Are: ⚖️ Collaborative but independent: You’re comfortable working directly with customers while staying closely aligned with the broader team. 🗨️ A strong communicator: You know how to listen, respond quickly, and make people feel supported. 🐣 Comfortable with early-stage: You enjoy the fast pace of a startup and are willing to step into different tasks as needed. 🔥 Passionate: The state of nursing in the U.S. is urgent. You want to be part of a team making a difference for nurses and health systems nationwide. Compensation and Benefits This role offers industry-competitive hourly compensation, plus: Paid training and onboarding Flexible scheduling opportunities The chance to join a fast-growing, mission-driven company supporting frontline healthcare Equal Opportunity Employer At M7 Health, we aim to foster a workplace free from discrimination. We believe that diversity of experience, perspectives, and backgrounds leads to a better environment for our people and a better product for our clients. M7 Health is an equal-opportunity employer and encourages all applicants from every background and life experience to apply.

As a Customer Support Associate, you will respond to inbound calls, emails, and texts from users during nights and weekends, ensuring they receive quick and clear answers. You will also troubleshoot platform questions and escalate technical issues as needed. | The ideal candidate should have strong written and verbal communication skills and be reliable and detail-oriented. Comfort with learning new technology and the ability to remain calm under pressure are essential. | About M7 Health M7 Health is an AI-powered nursing workforce management platform transforming how hospitals staff, support, and retain their care teams. At a moment when health systems face record nurse shortages and rising labor costs, M7 helps leaders design smarter, more resilient workforce models. We give nurse managers and executives real-time data, predictive insights, and generative AI–driven staffing tools to match patient demand with staff supply — helping clinicians feel supported, while improving outcomes for patients. We’re live in 100+ hospitals nationwide, and recently closed a $10M Series A round led by Threshold Ventures with backing from First Round Capital, 25M Health, Lakehouse Ventures, and others. As M7 enters an exciting phase of growth, this role plays a vital part in ensuring our customers continue to have a delightful customer experience. What You’ll Do at M7 As a Customer Support Associate (Nights & Weekends), you’ll be the first line of support for our nurse users and hospital leaders outside of regular business hours. You’ll ensure that users get quick, clear answers and a positive experience with M7 whenever they need help. Your work will play an essential role in keeping nurses and managers supported around the clock, and you’ll help us deliver on our promise of being a true partner to health systems. Your Responsibilities Will Include… Customer Support Respond to inbound calls, emails, and texts from M7 users during nights and weekends for minimum 3-shifts per week Troubleshoot platform questions and escalate technical issues when needed Provide empathetic, clear communication to ensure users feel supported and confident using M7 Accurately log and track customer interactions to inform our team’s ongoing improvements Team Collaboration Work closely with our Customer Operations team to flag urgent issues that need follow-up during regular business hours Share common user pain points and feedback to help improve both our platform and support processes Maintain consistency in communication so customers feel seamless support no matter when they reach out You’ll Thrive in This Role If You: Have strong written and verbal communication skills and enjoy helping others Are reliable, detail-oriented, and comfortable working independently during off-hours Can stay calm and solution-oriented when users are stressed or frustrated Are comfortable learning new technology and explaining it to others in simple terms Want to be part of a mission-driven company supporting frontline healthcare workers Working Requirements: Hourly role with shifts covering evenings and weekends Shifts are organized as follows: M-F: 8am-4pm, 3pm-11pm EST Sat/Sun: 8am-6pm EST Availability is submitted one month in advance, with flexibility to add extra shifts along the way. You’ll Be a Great Fit at M7 Health if You Are: ⚖️ Collaborative but independent: You’re comfortable working solo during off-hours while staying closely aligned with the broader team. 🗨️ A strong communicator: You know how to listen, respond quickly, and make people feel supported. 🐣 Comfortable with early-stage: You enjoy the fast pace of a startup and are willing to step into different tasks as needed. 🔥 Passionate: The state of nursing in the U.S. is urgent. You want to be part of a team making a difference for nurses and health systems nationwide. Compensation and Benefits This role offers industry-competitive hourly compensation, plus: Paid training and onboarding Flexible scheduling opportunities The chance to join a fast-growing, mission-driven company supporting frontline healthcare Equal Opportunity Employer At M7 Health, we aim to foster a workplace free from discrimination. We believe that diversity of experience, perspectives, and backgrounds leads to a better environment for our people and a better product for our clients. M7 Health is an equal-opportunity employer and encourages all applicants from every background and life experience to apply.

Drive full-cycle sales including prospecting, discovery, solution design, negotiations, and closing while building strong relationships with healthcare executives and nurse leaders. | 5+ years in enterprise SaaS or health tech sales with consultative selling skills, strong relationship building, and familiarity with healthcare ecosystem preferred. | Account Executive About M7 Health M7 Health is an AI-powered nursing workforce management platform that enables health systems to staff, support, and retain their nursing teams with ease and efficiency. As hospitals grapple with record nurse shortages and rising labor costs, M7 empowers nurse leaders with real-time data, intelligent staffing insights, and predictive tools — enabling more sustainable, flexible, and cost-effective schedules. Our mission is to help health systems build resilient care teams through smarter workforce design, ultimately improving both clinician well-being and patient outcomes. We’re live in over 75 hospitals, and we recently closed a $10M Series A round, led by Threshold Ventures, with backing from First Round Capital, 25M Health, Lakehouse Ventures, and more. M7 is at an exciting inflection point, and this role is critical to accelerating our commercial growth. What you’ll do at M7 As our first Account Executive, you’ll play a pivotal role in driving new business and expanding existing relationships with healthcare organizations. You’ll be responsible for owning the sales cycle end-to-end — from prospecting and discovery through solution design, negotiations, and close — and for helping our customers achieve meaningful workforce transformation. You’ll thrive in this role if you excel at building trust with clinical and operational leaders, and are energized by selling into complex healthcare organizations. Your responsibilities will include: Own the sales process: Lead the full-cycle sales journey including discovery, solution mapping, product demos, proposals, and contract negotiations. Build strong customer relationships: Develop trusted advisor status with executives, nurse leaders, and administrators to deeply understand their workforce challenges. Partner cross-functionally: Collaborate with Marketing on pipeline generation, Customer on smooth handoffs, and Product on bringing customer perspective to M7 Expand existing accounts: Uncover opportunities to grow usage across regions, departments, and service lines within current customers. Represent M7 externally: Attend industry events and conferences, positioning M7 as the premier workforce management solution for healthcare systems. Track and report performance: Maintain accurate forecasts and pipeline data in CRM (Hubspot), and regularly report on progress toward revenue goals. You’ll thrive in this role if you: Have proven healthcare sales experience: 5+ years in enterprise SaaS, health tech, or other industries with long, complex sales cycle. Understand the healthcare ecosystem: Familiarity with hospital and health system operations, decision-making structures, and buyer dynamics is a strong plus. Are a consultative seller: Skilled at diagnosing customer needs, crafting tailored solutions, and navigating complex, multi-stakeholder sales cycles. Excel at relationship-building: High EQ, strong communication skills, and the ability to connect with both clinical and executive stakeholders. Bring entrepreneurial drive: Comfortable operating in a fast-paced, high-growth startup environment, motivated by ownership and impact. Compensation and Benefits This role offers industry-competitive compensation, including cash compensation, equity, and healthcare benefits. Equal Opportunity Employer At M7 Health, we aim to foster a workplace free from discrimination. We believe that diversity of experience, perspectives, and backgrounds leads to a better environment for our people and a better product for our clients. M7 Health is an equal-opportunity employer and encourages all applicants from every background and life experience to apply.