M3 USA

Manage international quantitative market research projects end-to-end ensuring quality, budget, and client satisfaction. | Requires 5+ years in market research project management, preferably in healthcare, with strong organizational and communication skills. | M3 USA is at the forefront of healthcare innovation, offering digital solutions across healthcare, life sciences, pharmaceuticals, and more. Since our inception in 2000, we’ve seen remarkable growth, fueled by our mission to utilize the internet for a healthier world and more efficient healthcare systems. Our success is anchored in our trusted digital platforms that engage physician communities globally, facilitating impactful medical education, precise job placement, and insightful market research. M3 USA prides itself on a dynamic and innovative work environment where every team member contributes to global health advancements. Joining M3 USA means being part of a dedicated team striving to make a significant difference in healthcare. We provide a unique opportunity for you to be at the cutting edge of healthcare innovation, shaping the future in a meaningful career. Embrace the chance to drive change with M3 USA. Due to our continued growth, we are hiring for a Senior Quantitative Project Manager at M3 Global Research, an M3 company. About the Business Unit: M3 Global Research, part of M3 Inc., provides the most comprehensive and highest quality market research recruitment and support services available to the industry with relationships reaching respondents in more than 70 countries worldwide. M3 Global Research maintains ISO 26362 and 27001 certifications with the highest quality data collection and project management capabilities that cover the spectrum of quantitative and qualitative techniques utilized today. M3 services incorporate all of the most advanced statistical and attitudinal methodologies allowing clients to provide world-class offerings and support services to their end-client customers throughout multiple industry sectors. Job Description The Mission: The mission of the Senior Quantitative Project Manager is to be a communication and relationship liaison between M3, our clients, and other teams involved in the project’s completion. You will directly manage all aspects of each project on time and within budget. This is the ideal role for someone who has experience in international online market research specifically focused on healthcare, sampling, survey recruitment, and collaboration with all teams involved in the project. Duties include: • Manage international quantitative market research projects through entire project life cycle including all aspects of managing clients, partners, healthcare professional sample, and consumer sample. • Work directly with various teams to setup and test survey links and redirects, prepare and send sample, conduct quality/audit checks, managing respondent inquiries and honorarium and all other components of online research. • Coordinate and lead project kickoff meetings for all assigned studies to ensure all involved parties understand project specifications, client needs, timelines, and responsibilities. • Manage and leverage relationships with vendors to facilitate accurate and timely deliverables, communications, and issue resolution. • Monitor productivity and quality of data collection to produce regular updates and progress reports on project status. • Manage study profitability by monitoring and accounting for all project costs affecting the budget. • Partner with sales team members and operations staff to address issues and/or make recommendations to improve performance on research studies. • Work independently to support international teams outside of normal US business hours. Qualifications • Bachelor's degree or equivalent work experience preferred. • The candidate must have at least 5+ years’ experience in market research project management, preferably in the medical/healthcare field. • The candidate must be a self-motivated individual with exceptional time management, organizational skills and attention to detail. • The candidate must have well-developed analytical and problem solving skills; ability to quickly solve problems as they present as well as proactively identify and resolve potential issues to avoid escalation. The candidate must have the ability to work autonomously and in a team environment to successfully meet study specific and departmental objectives. • The candidate must have basic math skills and be able to calculate incidence rate, response rate, honoraria amounts, profit, etc. • The candidate must have very strong Microsoft Office skills including Excel, Outlook and Word, and be a quick learner of new technologies/software. • The candidate must have exceptional written and verbal communication skills. • The candidate must have the ability to manage multiple online research projects accurately and on-time in a fast-paced environment where moving deadlines and other changes often occur in real time. Additional Information Benefits: A career opportunity with M3USA offers competitive wages, and benefits such as: • Health and Dental • Life, Accident and Disability Insurance • Prescription Plan • Flexible Spending Account • 401k Plan and Match • Paid Holidays and Vacation • Sick Days and Personal Day *M3 reserves the right to change this job description to meet the business needs of the organization

Lead client services team to drive client satisfaction and revenue growth through account management and project coordination. | Experience in account management, understanding of research methodologies, CRM proficiency, and client relationship skills. | M3 USA is at the forefront of healthcare innovation, offering digital solutions across healthcare, life sciences, pharmaceuticals, and more. Since our inception in 2000, we’ve seen remarkable growth, fueled by our mission to utilize the internet for a healthier world and more efficient healthcare systems. Our success is anchored in our trusted digital platforms that engage physician communities globally, facilitating impactful medical education, precise job placement, and insightful market research. M3 USA prides itself on a dynamic and innovative work environment where every team member contributes to global health advancements. Joining M3 USA means being part of a dedicated team striving to make a significant difference in healthcare. We provide a unique opportunity for you to be at the cutting edge of healthcare innovation, shaping the future in a meaningful career. Embrace the chance to drive change with M3 USA. Due to our continued growth, we are hiring for an Account Director at M3 Global Research, an M3 company. About the Business Unit: M3 Global Research, part of M3 Inc., provides the most comprehensive and highest quality market research recruitment and support services available to the industry with relationships reaching respondents in more than 70 countries worldwide. M3 Global Research maintains ISO 20252 and 27001 certifications with the highest quality data collection and project management capabilities that cover the spectrum of quantitative and qualitative techniques utilized today. M3 services incorporate all of the most advanced statistical and attitudinal methodologies allowing clients to provide world-class offerings and support services to their end-client customers throughout multiple industry sectors. Due to our continued growth and expansion, M3 is seeking an experienced Client Services Director to join our Global Research division. Job Description The role of the Director of Client Services is to drive and encourage higher client satisfaction from the account management team that is responsible for generating revenue from existing contacts and prospects. This individual is responsible for supervising and training staff on account management practices, responsibilities, and drive efficiency and accountability by developing procedures to help ensure individual and departmental goals are met. Key Responsibilities (including but not limited to): • Support maintenance of the assigned account(s) by effectively managing contracts and up-sell/cross-sell opportunities • Actively network within existing client contacts for any new business/prospects • Organizing client and internal kick off calls, developing insightful proposals and delivering strategic sales communications • Consulting with clients on sample design and business issues. • Provide superior customer service by working with Project Managers and Research Managers to execute project specifications and deliver quality results to clients • Resolving sales or delivery issues with client and Operations teams • Managing bid requests, and ensuring proper and timely delivery • Collaborating with partners and vendors to ensure seamless project execution • Act as the liaison between Sales and Project Managers on all projects. • Light travel (possibly with a sales VP) to support onsite client visits as well as earn and develop business by presenting capabilities. • Maintaining personal quota while delivering on the above Qualifications • Uses the CRM (HubSpot) proficiently to log all sales activity – calls, bids, meetings. Updates contact and company information as required. Able to correctly move a project through the deal cycle and manages pipeline using HubSpot. Produces, maintains and disseminates to internal teams well written, informed Account Plans. • Takes full ownership of individual revenue, GP and sales goals. Is able to provide an accurate weekly and monthly sales forecast when requested to. • Understands research methods and methodologies. Comprehends client objectives and can offer guidance around the service/product options available to our clients. Speaks confidently when delivering a bid to a customer. Proactively advises clients on Compliance. • Works collaboratively with each of the other internal teams to the benefit of our client. Drives client service whilst also maintaining a healthy GP. Proactively handles critical client conversations and supports Operations in project delivery Additional Information Benefits: A career opportunity with M3USA offers competitive wages, and benefits such as: • Health and Dental • Life, Accident and Disability Insurance • Prescription Plan • Flexible Spending Account • 401k Plan and Match • Paid Holidays and Vacation • Sick Days and Personal Day *M3 reserves the right to change this job description to meet the business needs of the organization

Manage and deliver international market research projects with a focus on client satisfaction, financial goals, and team leadership. | 3-5 years market research project management experience, preferably in healthcare, with strong organizational, communication, and analytical skills. | The mission of the Project Director is to successfully manage and deliver international Market Research projects, providing excellent client service and achieving project financial goals, demonstrating superior level of knowledge and expertise in project management and fieldwork, with strong focus on healthcare and ability to handle projects of high complexity. The role requires supporting the training and guidance of the more junior team members. The Project Director is also responsible for contributing and supporting improvement plans on internal processes and client service policies across the project lifecycle. Essential Duties and Responsibilities: Including, but not limited to the following: • Manage international market research projects through entire project lifecycle, ensuring client satisfaction and project financial goals are at core of decision making, keeping ownership of all aspects of the project, including: • Project specifications review, project set up, resource planning, fieldwork and timelines planning • Coordination of project kick-off meetings to ensure all involved parties understand project specifications, client needs, timelines, and responsibilities • Programming, translations, overlays and testing, ensuring quality standards and timelines are met • Project launch execution and analysis, with detailed feedback to clients with a solution approach • Fieldwork management, delivering timely and high-quality client updates, proactively managing and monitoring project recruitment to ensure smooth and timely delivery via maximisation of internal sample, custom recruitment and partner onboarding, controlling project budget and achieving project financial goals • Ensure market research participants have a positive project experience by following sampling practices, and ensuring incentive approvals and project queries are handled in timely manner • Provide to client the agreed deliverables within expected timelines and quality • Meet billing deadlines and goals, ensuring high adherence to internal processes • Support in the training and management of Junior Project Managers and/or Recruiters. As well as the delegation of work. Collaborate with senior management to lead, motivate and develop junior staff. Line Management of junior project managers and/or Recruiters & to lead by example • The Project Director will ensure, through efficient management and their own administration, all jobs are carried out within agreed timing schedules and budgets to the level expected by both the client and All Global. • Comply with All Global’s operating and sampling procedures, and ensure all practices and systems follow the ISO Accreditation. • Comply with All Global’s operating procedures, and ensure all practices and systems follow the ISO Accreditation and M3 policies • Responsible for guiding/mentoring and leading junior staff assigned to support and work on projects managed by the Project Director • Manage and leverage relationships with vendors to facilitate accurate and timely deliverables, communications, and issue resolution. • Partner with Sales and Client Service teams to address issues and/or make recommendations to improve performance in a timely manner on market research studies. • Support the execution client service improvement plans on allocated accounts, ensuring collaboration with sales and other members of the team, and providing a consistent and solution-oriented approach across each touch point of the client journey Education and Training Required: • Bachelor’s Degree or equivalent work experience Minimum Experience: • Must have 3-5 years’ experience in market research project management, preferably in healthcare Knowledge, Skill, Ability: • Be a self-motivated individual with exceptional time management, organizational skills and attention to detail. • Able to work well meet deadlines and under pressure. • Have exceptional written and verbal communication skills. • Have strong Microsoft Office skills including Excel, Outlook, and Word. • have well-developed analytical and problem-solving skills. • Have the ability to work autonomously and in a team environment to successfully meet departmental objectives. • Have the ability to manage multiple online research projects accurately and on-time in a fast-paced environment where moving deadlines and other changes often occur in real time. A career opportunity with All Global offers competitive wages, and benefits such as: • Health and Dental • Life, Accident and Disability Insurance • Prescription Plan • Flexible Spending Account • 401k Plan and Match • Paid Holidays and Vacation • Sick Days and Personal Days • M3 reserves the right to change this job description to meet the business needs of the organization About M3 USA: M3 USA is at the forefront of healthcare innovation, offering digital solutions across healthcare, life sciences, pharmaceuticals, and more. Since our inception in 2000, we’ve seen remarkable growth, fueled by our mission to utilize the internet for a healthier world and more efficient healthcare systems. Our success is anchored in our trusted digital platforms that engage physician communities globally, facilitating impactful medical education, precise job placement, and insightful market research. M3 USA prides itself on a dynamic and innovative work environment where every team member contributes to global health advancements. Joining M3 USA means being part of a dedicated team striving to make a significant difference in healthcare. We provide a unique opportunity for you to be at the cutting edge of healthcare innovation, shaping the future in a meaningful career. Embrace the chance to drive change with M3 USA. Due to our continued growth, we are hiring for a Qualitative Project Director with All Global! About the Business Unit: All Global, part of M3 Inc., provides the most comprehensive and highest quality market research recruitment and support services available to the industry with relationships reaching respondents in more than 70 countries worldwide. All Global maintains ISO 26362 and ISO 27001 certifications with the highest quality data collection and project management capabilities that cover the spectrum of quantitative and qualitative techniques utilized today. All Global services incorporate all the most advanced statistical and attitudinal methodologies allowing clients to provide world-class offerings and support services to their end-client customers throughout multiple industry sectors.