Lyric

Manage and optimize Azure infrastructure with focus on security, scalability, and automation. | 8+ years Azure cloud, IaC experience with Terraform/ARM/Bicep, production-grade coding in scripting languages. | Lyric is an AI-first, platform-based healthcare technology company, committed to simplifying the business of care by preventing inaccurate payments and reducing overall waste in the healthcare ecosystem, enabling more efficient use of resources to reduce the cost of care for payers, providers, and patients. Lyric, formerly ClaimsXten, is a market leader with 35 years of pre-pay editing expertise, dedicated teams, and top technology. Lyric is proud to be recognized as 2025 Best in KLAS for Pre-Payment Accuracy and Integrity and is HI-TRUST and SOC2 certified, and a recipient of the 2025 CandE Award for Candidate Experience. Interested in shaping the future of healthcare with AI? Explore opportunities at lyric.ai/careers and drive innovation with #YouToThePowerOfAI. This senior role is responsible for managing and optimizing Azure infrastructure in a complex multi-subscription environment, with a focus on security, reliability, scalability, and operational efficiency. The position supports engineering teams by developing infrastructure standards, automation, and self-service capabilities that enable teams to manage their own environments effectively. This role also helps improve application deployment speed, control infrastructure costs, and support the delivery of new products and services. ESSENTIAL JOB RESPONSIBILITIES • Architect, implement, and optimize cloud-based solutions using industry best practices • Provide mentorship and technical guidance to junior engineers • Drive continuous improvement and innovation across DevOps practices • Collaborate with cross-functional teams to design and deploy robust, automated systems • Support mission-critical applications and services through scalable infrastructure solutions • Monitor and maintain the health, performance, and reliability of cloud environments • Proactively identify and resolve issues to minimize downtime and service disruptions • Participate in the on-call rotation and incident response activities REQUIRED QUALIFICATIONS • Minimum of eight (8) years of proven Azure cloud experience with AWS and Google Cloud Platform being a bonus. • Minimum of eight (8) years of Infrastructure as Code (IaC) experience with Terraform and/or Azure Resource Manager (ARM)/Bicep. • Minimum of eight (8) years of experience managing application infrastructure in Azure (e.g. App Service, Azure Functions, AKS, Container Apps, Virtual Machine Scale Sets) and ability to design and diagnose production grade deployments at scale. • Minimum of eight (8) years of production grade coding experience with languages such as Bash, PowerShell, Python and Golang for scripting and automation of services. PREFERRED QUALIFICATIONS • Strong understanding of cloud security, best practices and compliance standards such as HIPAA and HITRUST. ***The US base salary range for this full-time position is: $150,289.00 - $225,434.00 The specific salary offered to a candidate may be influenced by a variety of factors including but not limited to the candidate's relevant experience, education, and work location. Please note that the compensation details listed in US role postings reflect the base salary only, and does not reflect the value of the total rewards compensation. *** Lyric is an Equal Opportunity Employer that strives to create an inclusive environment, empower employees and embrace collaborative success.

Manage strategic enterprise accounts to drive platform adoption, retention, and expansion using AI solutions. | 10+ years in Customer Success, Consulting, or Supply Chain with strong communication, program management, and technical fluency. | About the Company Why We Built Lyric: Supply chains are more critical and complex than ever. Every day, large enterprises navigate trillions of possible decisions that could impact the bottom line. Powerful algorithms and AI can address these problems, yet most organizations struggle to leverage supply chain AI at scale. The current SCM technologies are either rigid, limited-scope point solutions or custom solutions built in-house, which demand immense expertise and investment. That is…until now. Enter Lyric: Lyric is an enterprise AI platform built specifically for supply chains, offering the best of both worlds: Out-of-the-box AI solutions for optimizing networks, allocating inventory, scheduling routes, planning fulfillment capacity, promising orders, propagating demand, building predictions, analyzing scenarios, and more, plus A platform-first approach that empowers both business and technical users with end-to-end product composability, leveraging no-code tools, their own code, or even forking our code to build and refine supply chain decision intelligence With Lyric, enterprises no longer have to choose between flexibility and speed, they get both. The Mission: We’re building a new era in supply chain with the team best equipped to lead it. With over 20 years at the intersection of supply chain and algorithms, we developed a deep conviction that global supply chains needed something like Lyric. Since our inception in December 2021, that conviction has been validated time and time again. Today, a growing number of Fortune 500 companies, including Smurfit WestRock, Estée Lauder, Coca-Cola, and more, are innovating on their own terms with Lyric. We can’t wait to see what our customers, both current and future, are empowered to build with us next. Come build with us! About The Role Lyric is hiring a Customer Success Business Partner to drive adoption, retention, and expansion across some of our most strategic customer relationships. This is a senior, customer-facing role for someone with deep supply chain expertise, strong technical fluency, and exceptional communication and program management skills. As a Customer Success Business Partner, you will represent Lyric to your accounts. You will lead quarterly business reviews, identify new use cases, and partner with internal and customer teams to deliver measurable outcomes. You will work closely with Sales, Product, Professional Services, and Support to ensure our customers achieve value across a range of planning and execution workflows. The ideal candidate is T-shaped, capable of engaging broadly across business and technical topics, and brings deep expertise in one of three areas: advanced modeling, operational planning, or AI and machine learning–driven prediction use cases. This role requires agility, strong executive presence, and the ability to thrive in a fast-moving environment. What You'll Do Customer Partnership & Program Management Serve as the primary Customer Success contact for strategic enterprise accounts Lead quarterly business reviews, success planning sessions, and ongoing governance meetings Maintain and grow relationships across customer personas, from planners to senior executives Coordinate cross-functional delivery teams and align internal stakeholders with account goals Ensure value realization and communicate measurable outcomes from Lyric initiatives Adoption, Retention & Expansion Drive adoption of Lyric’s platform across users, teams, and business processes Monitor and improve customer health metrics, engagement, and satisfaction Identify opportunities for platform expansion including new users, new use cases, and new business units Partner with Sales to develop renewal strategies and uncover growth pathways Translate business pain points into prioritized solution approaches and clear impact narratives Strategic & Technical Engagement Act as a strategic advisor to customers, with depth in one of the following areas: Modeling & Analysis: Scenario modeling, network optimization, strategic planning Planning & Execution: Operational planning, fulfillment processes, execution alignment Frontier Use Cases: Predictive AI and machine learning applications Support onboarding, enablement, and scaling in close collaboration with Professional Services Surface actionable customer feedback to inform product roadmap and innovation priorities About You 10+ years of experience in Customer Success, Consulting, Supply Chain Operations, or Go-to-Market Strategy roles Deep knowledge of supply chain domains with the ability to engage in both technical and business-level discussions Excellent communication and relationship management skills across all levels of an organization Strong program and stakeholder management experience, including governance and QBR facilitation Highly adaptable, coachable, and comfortable navigating ambiguity in a dynamic environment Proven ability to identify, quantify, and communicate customer impact Even if you don’t meet 100% of the qualifications, we recommend applying to the role! Location: Remote. Up to 25% travel expected, primarily within the US. Compensation: The annual compensation range for this position is $180,000 and $230,000 in on-target earnings. Base cash will be determined based on years of experience with a 20% variable compensation that is earned based on individual & business performance. You will also have the opportunity to receive equity in Lyric.

Drive adoption, retention, and expansion of supply chain AI platform through strategic customer partnership and program management. | 10+ years in customer success, consulting, or supply chain with deep domain knowledge, strong communication, and program management skills. | About the Company Why We Built Lyric: Supply chains are more critical and complex than ever. Every day, large enterprises navigate trillions of possible decisions that could impact the bottom line. Powerful algorithms and AI can address these problems, yet most organizations struggle to leverage supply chain AI at scale. The current SCM technologies are either rigid, limited-scope point solutions or custom solutions built in-house, which demand immense expertise and investment. That is…until now. Enter Lyric: Lyric is an enterprise AI platform built specifically for supply chains, offering the best of both worlds: • Out-of-the-box AI solutions for optimizing networks, allocating inventory, scheduling routes, planning fulfillment capacity, promising orders, propagating demand, building predictions, analyzing scenarios, and more, plus • A platform-first approach that empowers both business and technical users with end-to-end product composability, leveraging no-code tools, their own code, or even forking our code to build and refine supply chain decision intelligence With Lyric, enterprises no longer have to choose between flexibility and speed, they get both. The Mission: We’re building a new era in supply chain with the team best equipped to lead it. With over 20 years at the intersection of supply chain and algorithms, we developed a deep conviction that global supply chains needed something like Lyric. Since our inception in December 2021, that conviction has been validated time and time again. Today, a growing number of Fortune 500 companies, including Smurfit WestRock, Estée Lauder, Coca-Cola, and more, are innovating on their own terms with Lyric. We can’t wait to see what our customers, both current and future, are empowered to build with us next. Come build with us! About The Role Lyric is hiring a Customer Success Business Partner to drive adoption, retention, and expansion across some of our most strategic customer relationships. This is a senior, customer-facing role for someone with deep supply chain expertise, strong technical fluency, and exceptional communication and program management skills. As a Customer Success Business Partner, you will represent Lyric to your accounts. You will lead quarterly business reviews, identify new use cases, and partner with internal and customer teams to deliver measurable outcomes. You will work closely with Sales, Product, Professional Services, and Support to ensure our customers achieve value across a range of planning and execution workflows. The ideal candidate is T-shaped, capable of engaging broadly across business and technical topics, and brings deep expertise in one of three areas: advanced modeling, operational planning, or AI and machine learning–driven prediction use cases. This role requires agility, strong executive presence, and the ability to thrive in a fast-moving environment. What You'll Do Customer Partnership & Program Management • Serve as the primary Customer Success contact for strategic enterprise accounts • Lead quarterly business reviews, success planning sessions, and ongoing governance meetings • Maintain and grow relationships across customer personas, from planners to senior executives • Coordinate cross-functional delivery teams and align internal stakeholders with account goals • Ensure value realization and communicate measurable outcomes from Lyric initiatives Adoption, Retention & Expansion • Drive adoption of Lyric’s platform across users, teams, and business processes • Monitor and improve customer health metrics, engagement, and satisfaction • Identify opportunities for platform expansion including new users, new use cases, and new business units • Partner with Sales to develop renewal strategies and uncover growth pathways • Translate business pain points into prioritized solution approaches and clear impact narratives Strategic & Technical Engagement • Act as a strategic advisor to customers, with depth in one of the following areas: • Modeling & Analysis: Scenario modeling, network optimization, strategic planning • Planning & Execution: Operational planning, fulfillment processes, execution alignment • Frontier Use Cases: Predictive AI and machine learning applications • Support onboarding, enablement, and scaling in close collaboration with Professional Services • Surface actionable customer feedback to inform product roadmap and innovation priorities About You • 10+ years of experience in Customer Success, Consulting, Supply Chain Operations, or Go-to-Market Strategy roles • Deep knowledge of supply chain domains with the ability to engage in both technical and business-level discussions • Excellent communication and relationship management skills across all levels of an organization • Strong program and stakeholder management experience, including governance and QBR facilitation • Highly adaptable, coachable, and comfortable navigating ambiguity in a dynamic environment • Proven ability to identify, quantify, and communicate customer impact Even if you don’t meet 100% of the qualifications, we recommend applying to the role! Location: Remote. Up to 25% travel expected, primarily within the US. Compensation: The annual compensation range for this position is $180,000 and $230,000 in on-target earnings. Base cash will be determined based on years of experience with a 20% variable compensation that is earned based on individual & business performance. You will also have the opportunity to receive equity in Lyric.

The Product Marketing Manager will support and maintain a clear messaging framework for Lyric, ensuring that the positioning resonates with supply chain buyers. They will also drive high-impact go-to-market campaigns and equip sales with effective content and tools. | Candidates should have 5-7+ years of product marketing and/or supply chain experience, with a strong understanding of supply chain solutions. They must demonstrate a proven track record in messaging and marketing positioning, along with exceptional communication skills. | About the Company Why We Built Lyric: Supply chains are more critical and complex than ever. Every day, large enterprises navigate trillions of possible decisions that could impact the bottom line. Powerful algorithms and AI can address these problems, yet most organizations struggle to leverage supply chain AI at scale. The current SCM technologies are either rigid, limited-scope point solutions or custom solutions built in-house, which demand immense expertise and investment. That is…until now. Enter Lyric: Lyric is an enterprise AI platform built specifically for supply chains, offering the best of both worlds: Out-of-the-box AI solutions for optimizing networks, allocating inventory, scheduling routes, planning fulfillment capacity, promising orders, propagating demand, building predictions, analyzing scenarios, and more, plus A platform-first approach that empowers both business and technical users with end-to-end product composability, leveraging no-code tools, their own code, or even forking our code to build and refine supply chain decision intelligence With Lyric, enterprises no longer have to choose between flexibility and speed, they get both. The Mission: We’re building a new era in supply chain with the team best equipped to lead it. With over 20 years at the intersection of supply chain and algorithms, we developed a deep conviction that global supply chains needed something like Lyric. Since our inception in December 2021, that conviction has been validated time and time again. Today, a growing number of Fortune 500 companies, including Smurfit WestRock, Estée Lauder, Coca-Cola, Nike, and more, are innovating on their own terms with Lyric. We can’t wait to see what our customers, both current and future, are empowered to build with us next. Come build with us! About the Role We’re looking for a sharp, creative Product Marketing Manager to join our growing team on a mission to redefine how supply chains work. You’ll help shape how the world sees Lyric, leading go-to-market plays, crafting messaging that actually makes people care, and giving sales and marketing the tools they need to crush it. If you geek out on translating complex tech into clear value, love a good launch plan, and want to help build something big (without all the red tape), we’d love to have you on the team. What You’ll Do Support and Maintain a Clear, Compelling Messaging Framework Ensure Lyric’s positioning resonates with supply chain buyers and is consistently reflected across the web, pitch decks, marketing assets, demos, and events. Bring clarity to our Ideal Customer Profile (ICP), priority personas, and buyer journey, ensuring our messaging maps directly to customer needs and decision-making moments. Drive High-Impact GTM Campaigns with Demand Generation Lead campaign strategy for key features, verticals, and segments, delivering measurable growth in pipeline and engagement. Play a central role in everything from crafting narratives to driving coordinated rollout plans across sales, marketing, and customer success. Equip Sales with Content That Converts Deliver and maintain sales enablement tools – battlecards, objection-handling guides, and narratives that boost confidence and improve win rates. Partner with Sales leadership to align on training needs, rollout plans, and usage metrics to ensure tools are embedded and effective. Fuel the Content Engine with Strategic Thought Leadership Partner across teams to create blogs, whitepapers, webinars, videos, and other assets that educate and drive demand. Bring forward customer voices through testimonials, case studies, and advocacy programs to spotlight real-world value and outcomes. Establish Market and Competitor Intelligence Rigor Build a repeatable process for gathering and applying customer, market, and competitive insights to sharpen positioning and influence product roadmap. Maintain a strong pulse on key industry analysts and integrate key research and thought leadership pieces into the greater Lyric storylines. About You 5-7+ years of product marketing and/or supply chain roles, with a strong pulse on how real-world supply chains run. Understand supply chain solutions like inventory optimization, network design, demand forecasting, or supply planning. If not, you are excited to learn quickly! Proven track record of successful messaging and marketing positioning; able to craft narratives that resonate deeply with supply chain leaders and data science teams. A natural storyteller who can take operational complexity and translate it into simple, compelling value propositions in different formats i.e. a whitepaper, demo script, or customer case study. Highly analytical and data-driven, you enjoy digging into market trends, customer feedback, and the competitive landscape to sharpen your strategy. Demonstrated experience working cross-functionally and driving alignment across Product, Sales, and Customer Success. Comfortable wearing many hats; you’ve led product launches, analyst submissions, campaign development, and enablement initiatives, and you’re happy to roll up your sleeves to make it happen. Previously built and scaled highly effective sales enablement programs and tooling. We’re Also Looking For Exceptional written and verbal communication skills with the ability to translate complex technical concepts into compelling business value propositions. Self-starter with an entrepreneurial mindset who thrives in ambiguous, fast-moving environments. Bonus: Experience working in platform-first products and/or category creation work. Even better if you’ve worked on something where data science, ML, or decision intelligence were central to the story! Even if you don’t meet 100% of the qualifications, we recommend applying to the role! Location: Remote - US. Compensation: The base cash compensation range for this position is $150,000 - $200,000. Base cash will be determined based on years of experience, with an additional 20% variable compensation that is earned based on individual & business performance. You will also have the opportunity to receive equity in Lyric.