Lyra Health

You would lead high-priority operational programs, identify workflow bottlenecks, and develop cross-functional solutions to improve go-to-market performance. | The role requires a bachelor's degree, 8+ years of GTM operations, strategy, or program management experience, analytical skills, Salesforce or similar CRM proficiency, and the ability to influence cross-functional leaders. | About Lyra Health Lyra Health is a leading provider of evidence-based mental health care, serving more than 20 million people globally in partnership with employers and more than 100 million through health plan and partner relationships. The company has delivered more than 15 million sessions of mental health care, published more than 35 peer-reviewed studies, and delivered unmatched outcomes in terms of access, clinical effectiveness, and cost efficiency. Extensive peer-reviewed research confirms Lyra’s transformative care model helps people recover twice as fast and results in a 26% annual reduction in overall healthcare claims costs. Lyra is transforming access to life-changing mental health care through Lyra Empower, the only fully integrated, AI-powered platform combining the highest-quality care and technology solutions. About this role: Lyra Health is looking for a driven, highly motivated GTM Strategy and Operations Manager to join our growing GTM Operations team. This role will drive strategic initiatives, scale operational infrastructure, and optimize processes across our go-to-market organization, with an initial focus on supporting key growth vectors such as channel partnerships. This role requires strong cross-functional leadership, operational rigor, and a deep understanding of both project management and how Lyra’s solutions fit into overall employer and partner market strategies. In this role, you will balance high-priority GTM strategy projects with meticulous attention to detail—ensuring workflows are scalable, aligned with Lyra's systems, and built to support long-term company growth. The successful candidate will be flexible, determined, and energized by tackling complex operational problems, eliminating manual bottlenecks, and designing repeatable processes. This person will build strong relationships cross-functionally to understand operational priorities, clarify objectives, and drive end-to-end execution. The ideal candidate thinks multiple steps ahead, thrives when navigating ambiguity, easily flexes across different operational initiatives as business priorities evolve, fosters a collaborative team environment, and sets the tone for operational excellence across Lyra. \n Responsibilities Lead the planning, execution, and scaling of high-priority GTM operational programs from inception to completion, ensuring alignment with overall business objectives. Identify operational bottlenecks and friction points across go-to-market workflows, designing and managing root-cause solutions through to completion. Lead analytical initiatives to evaluate go-to-market performance, program ROI, and opportunities for continuous operational improvement. Own and scale operational frameworks for strategic GTM growth areas, driving operational alignment among cross-functional stakeholders. Partner cross-functionally with Channel and Sales teams to evaluate partner requirements, translate operational nuances, and support smooth handoffs into implementation and post-sales delivery. Develop, manage, and communicate comprehensive project plans, timelines, issue logs, and executive-level progress reports for strategic initiatives. Collaborate with Systems teams to evaluate, test, and implement CRM (Salesforce) and tooling enhancements that improve pipeline tracking and operational visibility. Evaluate, standardize, and refine project management frameworks, operational tools, and documentation to increase organizational velocity and scale. Qualifications Bachelor’s degree in Business, Healthcare Administration, Operations, Project Management, or a related field. 8+ years of demonstrated success in GTM operations, business operations, strategy, or program management in a high-growth environment. Prior work experience in Enterprise B2B Technology or Healthcare is a plus. Proven track record of managing complex cross-functional initiatives, building operational programs from the ground up, and executing against aggressive timelines. Experience designing operational solutions or supporting workflows for enterprise partnerships or channel programs is a plus. Excellent written, verbal, and interpersonal communication skills, with the ability to influence cross-functional leaders and synthesize complex requirements for varied audiences. Proficiency in leveraging technology to track and manage deliverables, including CRM platforms (e.g., Salesforce), project management software (e.g., Asana), and advanced Google Sheets or Excel. Strong analytical, critical-thinking, and problem-solving skills, with a data-driven approach to resolving business and workflow bottlenecks. Demonstrated agility and ability to work autonomously, flex across diverse initiatives, and adapt to shifting business priorities while keeping teams aligned. PMP, Lean Six Sigma, or equivalent project/process management certification is a plus. \n $106,000 - $146,000 a year As a full-time GTM Strategy and Operations Manager, you will be employed by Lyra Health, Inc. The anticipated annual base salary range for this full-time position is $106,000 to $146,000. The base range is determined by role and level, and placement within the range will depend on a number of job-related factors, including but not limited to your skills, qualifications, experience and location. This role may also be eligible for discretionary bonuses. Annual salary is only one part of an employee’s total compensation package at Lyra. We also offer generous benefits that include: Comprehensive healthcare coverage (including medical, dental, vision, FSA/HSA, life and disability insurances) Lyra for Lyrians; coaching and therapy services Equity in the company through discretionary restricted stock units Competitive time off with pay policies including vacation, sick days, and company holidays Paid parental leave 401K with up to 3% matching Monthly tech allowance We like to spread joy throughout the year with well-being perks and activities, surprise swag, regular community celebration…and more! We can’t wait to meet you. \n "We are an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information or any other category protected by law. By applying for this position, you acknowledge that your personal information will be processed as per the Lyra Health Workforce Privacy Notice. Through this application, to the extent permitted by law, we will collect personal information from you including, but not limited to, your name, email address, gender identity, employment information, and phone number for the purposes of recruiting and assessing suitability, aptitude, skills, qualifications, and interests for employment with Lyra. We may also collect information about your race, ethnicity, and sexual orientation, which is considered sensitive personal information under the California Privacy Rights Act (CPRA) and special category data under the UK and EU GDPR. Providing this information is optional and completely voluntary, and if you provide it you consent to Lyra processing it for the purposes as described at the point of collection, for example for diversity and inclusion initiatives. If you are a California resident and would like to limit how we use this information, please use the Limit the Use of My Sensitive Personal Information form. This information will only be retained for as long as needed to fulfill the purposes for which it was collected, as described above. Please note that Lyra does not “sell” or “share” personal information as defined by the CPRA. Outside of the United States, for example in the EU, Switzerland and the UK, you may have the right to request access to, or a copy of, your personal information, including in a portable format; request that we delete your information from our systems; object to or restrict processing of your information; or correct inaccurate or outdated personal information in our systems. These rights may be subject to legal limitations. To exercise your data privacy rights outside of the United States, please contact globaldpo@lyrahealth.com. For more information about how we use and retain your information, please see our Workforce Privacy Notice."

You would lead proposal content strategy and use generative AI to develop buyer-focused narratives and improve workflows in collaboration with marketing, sales, and customer success. | The role requires over eight years in content or product marketing, persuasive writing and proposal management experience, applied AI proficiency, and familiarity with complex sales processes. | About Lyra Health Lyra Health is a leading provider of evidence-based mental health care, serving more than 20 million people globally in partnership with employers and more than 100 million through health plan and partner relationships. The company has delivered more than 15 million sessions of mental health care, published more than 35 peer-reviewed studies, and delivered unmatched outcomes in terms of access, clinical effectiveness, and cost efficiency. Extensive peer-reviewed research confirms Lyra’s transformative care model helps people recover twice as fast and results in a 26% annual reduction in overall healthcare claims costs. Lyra is transforming access to life-changing mental health care through Lyra Empower, the only fully integrated, AI-powered platform combining the highest-quality care and technology solutions. About the Role Lyra Health is looking for a strategic and AI-savvy storyteller to reimagine how we create, manage, and scale compelling narratives across the full pursuit journey, from the initial RFP through finalist presentations and deal closing. Combining sharp writing, strategic messaging and process discipline, you'll help our Sales and Customer Success teams tell stronger, buyer-centric stories that communicate Lyra's value. Sitting within Lyra’s Solution Marketing team, you’ll lead Lyra's proposal content strategy, strengthening the quality and impact of our RFPs. You'll own the messaging foundation within our proposal response platform, while putting emerging AI capabilities into practice to improve first-pass drafting, personalization, and quality. Beyond proposals, you'll help shape how generative and agentic AI transform content development across Marketing and Sales. Working closely with Product Marketing, Segment and Solution Marketing, Sales, and Customer Success, you'll experiment with new technologies and develop smarter, more scalable approaches that improve efficiency and storytelling effectiveness across the full pursuit journey. \n Responsibilities Translate complex product capabilities, clinical outcomes, and value propositions into compelling, differentiated narratives tailored to buyer needs, segments, and business priorities. Apply generative and agentic AI to rethink content workflows, improving how teams discover, draft, personalize, and refine content while reducing manual effort and strengthening response quality. Experiment with emerging AI technologies to create more connected, scalable content experiences across the pursuit journey, from market narratives and RFP responses to finalist presentations, ensuring a consistent and compelling story of Lyra's value. Own the content strategy, architecture, and quality of Responsive, ensuring our proposal knowledge base reflects Lyra's latest positioning, product capabilities, and proof points. Manage governance and content standards that improve AI retrieval, response accuracy, and overall quality. Turn recurring RFP questions, buyer priorities, and content gaps into actionable insights that strengthen Lyra's positioning, connect messaging across the pursuit journey, and more clearly communicate our value to buyers. Partner with Proposal Managers, Writers, Product Marketing, Segment and Solution Marketing, Sales, and Customer Success to close messaging gaps, establish content validation processes, and develop stronger, reusable narratives across the pursuit journey. Qualifications 8+ years in content strategy, product marketing, solution marketing, proposal content, or a related field, with a strong foundation in positioning, messaging, and persuasive business writing. Demonstrated experience applying generative and agentic AI capabilities to content development, with curiosity and enthusiasm for experimenting with new tools, workflows, and approaches. Exceptional writing and editing skills, with the ability to simplify complex information, articulate differentiation, and create compelling narratives for business audiences. A proactive, experimental mindset, with the ability to identify opportunities, challenge existing approaches, and turn new ideas into practical improvements. Demonstrated experience both using and managing proposal management platforms such as Responsive, including hands-on ownership of content libraries, knowledge architecture, content governance, and AI-powered response capabilities. Strong understanding of the RFP and complex sales process, including how messaging, positioning, buyer priorities, and competitive differentiation influence a pursuit. Experience developing and maintaining reusable content that can be adapted for different audiences, segments, and use cases. Strong strategic judgment, with the ability to evaluate not only whether content is accurate, but whether it is relevant, persuasive, and effective. Ability to translate complex product, technical, or industry information into clear, customer-focused messaging. Strong cross-functional collaboration skills, with experience partnering with Product Marketing, Sales, Customer Success, and other stakeholders to align messaging and content priorities. Experience in health care, benefits, or another complex or regulated industry is a plus. \n $95,000 - $131,000 a year As a full-time Content Innovation Manager, you will be employed by Lyra Health, Inc. The anticipated annual base salary range for this full-time position is $95,000 to $131,000. The base range is determined by role and level, and placement within the range will depend on a number of job-related factors, including but not limited to your skills, qualifications, experience and location. This role may also be eligible for discretionary bonuses. Annual salary is only one part of an employee’s total compensation package at Lyra. We also offer generous benefits that include: Comprehensive healthcare coverage (including medical, dental, vision, FSA/HSA, life and disability insurances) Lyra for Lyrians; coaching and therapy services Equity in the company through discretionary restricted stock units Competitive time off with pay policies including vacation, sick days, and company holidays Paid parental leave 401K with up to 3% matching Monthly tech allowance We like to spread joy throughout the year with well-being perks and activities, surprise swag, regular community celebration…and more! We can’t wait to meet you. \n "We are an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information or any other category protected by law. By applying for this position, you acknowledge that your personal information will be processed as per the Lyra Health Workforce Privacy Notice. Through this application, to the extent permitted by law, we will collect personal information from you including, but not limited to, your name, email address, gender identity, employment information, and phone number for the purposes of recruiting and assessing suitability, aptitude, skills, qualifications, and interests for employment with Lyra. We may also collect information about your race, ethnicity, and sexual orientation, which is considered sensitive personal information under the California Privacy Rights Act (CPRA) and special category data under the UK and EU GDPR. Providing this information is optional and completely voluntary, and if you provide it you consent to Lyra processing it for the purposes as described at the point of collection, for example for diversity and inclusion initiatives. If you are a California resident and would like to limit how we use this information, please use the Limit the Use of My Sensitive Personal Information form. This information will only be retained for as long as needed to fulfill the purposes for which it was collected, as described above. Please note that Lyra does not “sell” or “share” personal information as defined by the CPRA. Outside of the United States, for example in the EU, Switzerland and the UK, you may have the right to request access to, or a copy of, your personal information, including in a portable format; request that we delete your information from our systems; object to or restrict processing of your information; or correct inaccurate or outdated personal information in our systems. These rights may be subject to legal limitations. To exercise your data privacy rights outside of the United States, please contact globaldpo@lyrahealth.com. For more information about how we use and retain your information, please see our Workforce Privacy Notice."

Lead and develop Customer Success Managers, drive retention and revenue KPIs, and represent the department in strategic meetings. | Requires 10+ years of experience, at least five years managing teams, employer-sponsored health benefits experience, and proficiency with Salesforce and Tableau. | About Lyra Health Lyra Health is a leading provider of evidence-based mental health care, serving more than 20 million people globally in partnership with employers and more than 100 million through health plan and partner relationships. The company has delivered more than 15 million sessions of mental health care, published more than 35 peer-reviewed studies, and delivered unmatched outcomes in terms of access, clinical effectiveness, and cost efficiency. Extensive peer-reviewed research confirms Lyra’s transformative care model helps people recover twice as fast and results in a 26% annual reduction in overall healthcare claims costs. Lyra is transforming access to life-changing mental health care through Lyra Empower, the only fully integrated, AI-powered platform combining the highest-quality care and technology solutions. About the Role Lyra Health is looking for a Senior Group Manager who is energized by engaging with customers, building relationships, and delivering results. Reporting to the Director of Customer Success, you will lead a subset of the team. You should be highly organized, detail-oriented, and resourceful. This role will be a great fit for you if you are a doer, passionate about making a difference, comfortable with ambiguity, and are naturally collaborative. \n Responsibilities: Hire, develop, and retain a team of high-performing Customer Success Managers while ensuring operational consistency across customer tiers and segments. Partner with the Customer Success Director to monitor team performance, optimize operational procedures, and elevate training or enablement needs. Coach Customer Success Managers to maximize member engagement, customer retention, revenue growth, and value actualization through strategic reporting. Drive team accountability for core department KPIs, including renewal rates, customer retention, net-new revenue expansion, and customer satisfaction. Provide consolidated reporting on team achievements, identifying business risks or macroeconomic trends blocking desired results. Lead risk management strategies across assigned segments to address talent, relationship, and revenue risks through cross-functional reviews and account meetings. Oversee monthly revenue forecasting, ensuring strategies are deployed to mitigate financial risks and support underperforming accounts. Manage executive-level client engagement and high-visibility clinical or operational escalations alongside your team. Represent the Customer Success department in late-stage prospect finalist meetings and strategic internal deal reviews. Collaborate closely with cross-functional partners across Partnerships, Marketing, Clinical, Product, Analytics, and Workforce Transformation to ensure the voice of the customer is reflected across all business units. Manage customer relationships as needed. Qualifications: 10+ years of work experience in a high-growth, fast-paced environment; experience leading Customer Success or similar teams is preferred 5+ years of management experience Experience in employer-sponsored health benefits space required Ability to effectively organize and manage multiple company initiatives and proven ability to positively influence peers Excellent listening and communication skills both verbal and written, with an emphasis on quickly gaining trust; can build relationships at all organizational levels both externally and internally. Ability to communicate effectively with senior management Experience with tools such as Salesforce and Tableau. Experience with Gainsight is a plus Passion for mental health and changing the healthcare landscape \n $134,000 - $184,000 a year As a full-time Senior Group Manager, Customer Success, you will be employed by Lyra Health, Inc. The anticipated annual base salary range for this full-time position is $134,000 to $184,000. The base range is determined by role and level, and placement within the range will depend on a number of job-related factors, including but not limited to your skills, qualifications, experience and location. This role may also be eligible for discretionary bonuses. Annual salary is only one part of an employee’s total compensation package at Lyra. We also offer generous benefits that include: Comprehensive healthcare coverage (including medical, dental, vision, FSA/HSA, life and disability insurances) Lyra for Lyrians; coaching and therapy services Equity in the company through discretionary restricted stock units Competitive time off with pay policies including vacation, sick days, and company holidays Paid parental leave 401K with up to 3% matching Monthly tech allowance We like to spread joy throughout the year with well-being perks and activities, surprise swag, regular community celebration…and more! We can’t wait to meet you. \n "We are an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information or any other category protected by law. By applying for this position, you acknowledge that your personal information will be processed as per the Lyra Health Workforce Privacy Notice. Through this application, to the extent permitted by law, we will collect personal information from you including, but not limited to, your name, email address, gender identity, employment information, and phone number for the purposes of recruiting and assessing suitability, aptitude, skills, qualifications, and interests for employment with Lyra. We may also collect information about your race, ethnicity, and sexual orientation, which is considered sensitive personal information under the California Privacy Rights Act (CPRA) and special category data under the UK and EU GDPR. Providing this information is optional and completely voluntary, and if you provide it you consent to Lyra processing it for the purposes as described at the point of collection, for example for diversity and inclusion initiatives. If you are a California resident and would like to limit how we use this information, please use the Limit the Use of My Sensitive Personal Information form. This information will only be retained for as long as needed to fulfill the purposes for which it was collected, as described above. Please note that Lyra does not “sell” or “share” personal information as defined by the CPRA. Outside of the United States, for example in the EU, Switzerland and the UK, you may have the right to request access to, or a copy of, your personal information, including in a portable format; request that we delete your information from our systems; object to or restrict processing of your information; or correct inaccurate or outdated personal information in our systems. These rights may be subject to legal limitations. To exercise your data privacy rights outside of the United States, please contact globaldpo@lyrahealth.com. For more information about how we use and retain your information, please see our Workforce Privacy Notice."

You would lead and coach customer success managers, oversee retention and revenue performance, manage escalations and forecasts, and coordinate customer priorities across internal teams. | The role requires 10+ years of experience, 5+ years of management, and employer-sponsored health benefits experience, along with strong customer success leadership, communication, and organizational skills. | About Lyra Health Lyra Health is a leading provider of evidence-based mental health care, serving more than 20 million people globally in partnership with employers and more than 100 million through health plan and partner relationships. The company has delivered more than 15 million sessions of mental health care, published more than 35 peer-reviewed studies, and delivered unmatched outcomes in terms of access, clinical effectiveness, and cost efficiency. Extensive peer-reviewed research confirms Lyra’s transformative care model helps people recover twice as fast and results in a 26% annual reduction in overall healthcare claims costs. Lyra is transforming access to life-changing mental health care through Lyra Empower, the only fully integrated, AI-powered platform combining the highest-quality care and technology solutions. About the Role Lyra Health is looking for a Senior Group Manager who is energized by engaging with customers, building relationships, and delivering results. Reporting to the Director of Customer Success, you will lead a subset of the team. You should be highly organized, detail-oriented, and resourceful. This role will be a great fit for you if you are a doer, passionate about making a difference, comfortable with ambiguity, and are naturally collaborative. Responsibilities: • Hire, develop, and retain a team of high-performing Customer Success Managers while ensuring operational consistency across customer tiers and segments. • Partner with the Customer Success Director to monitor team performance, optimize operational procedures, and elevate training or enablement needs. • Coach Customer Success Managers to maximize member engagement, customer retention, revenue growth, and value actualization through strategic reporting. • Drive team accountability for core department KPIs, including renewal rates, customer retention, net-new revenue expansion, and customer satisfaction. • Provide consolidated reporting on team achievements, identifying business risks or macroeconomic trends blocking desired results. • Lead risk management strategies across assigned segments to address talent, relationship, and revenue risks through cross-functional reviews and account meetings. • Oversee monthly revenue forecasting, ensuring strategies are deployed to mitigate financial risks and support underperforming accounts. • Manage executive-level client engagement and high-visibility clinical or operational escalations alongside your team. • Represent the Customer Success department in late-stage prospect finalist meetings and strategic internal deal reviews. • Collaborate closely with cross-functional partners across Partnerships, Marketing, Clinical, Product, Analytics, and Workforce Transformation to ensure the voice of the customer is reflected across all business units. • Manage customer relationships as needed. Qualifications: • 10+ years of work experience in a high-growth, fast-paced environment; experience leading Customer Success or similar teams is preferred • 5+ years of management experience • Experience in employer-sponsored health benefits space required • Ability to effectively organize and manage multiple company initiatives and proven ability to positively influence peers • Excellent listening and communication skills both verbal and written, with an emphasis on quickly gaining trust; can build relationships at all organizational levels both externally and internally. Ability to communicate effectively with senior management • Experience with tools such as Salesforce and Tableau. Experience with Gainsight is a plus • Passion for mental health and changing the healthcare landscape As a full-time Senior Group Manager, Customer Success, you will be employed by Lyra Health, Inc. The anticipated annual base salary range for this full-time position is $134,000 to $184,000. The base range is determined by role and level, and placement within the range will depend on a number of job-related factors, including but not limited to your skills, qualifications, experience and location. This role may also be eligible for discretionary bonuses. Annual salary is only one part of an employee’s total compensation package at Lyra. We also offer generous benefits that include: • Comprehensive healthcare coverage (including medical, dental, vision, FSA/HSA, life and disability insurances) • Lyra for Lyrians; coaching and therapy services • Equity in the company through discretionary restricted stock units • Competitive time off with pay policies including vacation, sick days, and company holidays • Paid parental leave • 401K with up to 3% matching • Monthly tech allowance • We like to spread joy throughout the year with well-being perks and activities, surprise swag, regular community celebration…and more! We can’t wait to meet you. "We are an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information or any other category protected by law. By applying for this position, you acknowledge that your personal information will be processed as per the Lyra Health Workforce Privacy Notice. Through this application, to the extent permitted by law, we will collect personal information from you including, but not limited to, your name, email address, gender identity, employment information, and phone number for the purposes of recruiting and assessing suitability, aptitude, skills, qualifications, and interests for employment with Lyra. We may also collect information about your race, ethnicity, and sexual orientation, which is considered sensitive personal information under the California Privacy Rights Act (CPRA) and special category data under the UK and EU GDPR. Providing this information is optional and completely voluntary, and if you provide it you consent to Lyra processing it for the purposes as described at the point of collection, for example for diversity and inclusion initiatives. If you are a California resident and would like to limit how we use this information, please use the Limit the Use of My Sensitive Personal Information form. This information will only be retained for as long as needed to fulfill the purposes for which it was collected, as described above. Please note that Lyra does not “sell” or “share” personal information as defined by the CPRA. Outside of the United States, for example in the EU, Switzerland and the UK, you may have the right to request access to, or a copy of, your personal information, including in a portable format; request that we delete your information from our systems; object to or restrict processing of your information; or correct inaccurate or outdated personal information in our systems. These rights may be subject to legal limitations. To exercise your data privacy rights outside of the United States, please contact globaldpo@lyrahealth.com. For more information about how we use and retain your information, please see our Workforce Privacy Notice." We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, summarizing interviews, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Lead implementation operations, change management, and launch strategies for product features while coordinating product, engineering, and clinical teams. | Requires 8+ years in product or clinical operations in a high-growth digital health environment, plus people management, cross-functional influence, and complex software development lifecycle experience. | About Lyra Health Lyra Health is a leading provider of evidence-based mental health care, serving more than 20 million people globally in partnership with employers and more than 100 million through health plan and partner relationships. The company has delivered more than 15 million sessions of mental health care, published more than 35 peer-reviewed studies, and delivered unmatched outcomes in terms of access, clinical effectiveness, and cost efficiency. Extensive peer-reviewed research confirms Lyra’s transformative care model helps people recover twice as fast and results in a 26% annual reduction in overall healthcare claims costs. Lyra is transforming access to life-changing mental health care through Lyra Empower, the only fully integrated, AI-powered platform combining the highest-quality care and technology solutions. About The Role We are seeking a strategic, results-driven Operations Manager to join our Provider Core Ops, Systems Implementation (PCOSI) team to lead Product Implementation. In this role, you will manage the product implementation team, driving the operational execution, change management, and launch strategy for product features that impact Lyra’s full provider network and client base. You will serve as the essential bridge translating clinical standards, service line goals and business growth targets into seamless product rollouts. You will manage a high-performing team and partner directly with Product, Engineering, Design, Clinical, and Service Line leaders. As our product surface area expands across complex program offerings and multi-channel launches,, you will evolve our implementation playbooks, resolve cross-functional roadblocks early, and ensure every product enhancement lands with high quality and operational integrity. Core Focus Areas Team Leadership & Inward Management: Direct, mentor, and empower a high-performing team of Product Implementation leads and senior individual contributors. Playbook Evolution & Scale: Evolve legacy launch playbooks into sophisticated, repeatable frameworks built to handle exponentially increasing product complexity and rapid multi-channel rollouts. Clinical & Product Integration: Translate clinical and operational priorities into actionable technical product requirements while partnering with Systems Architecture to ensure backend Salesforce/EHR scaffolding supports user-facing capabilities. Outward Influence & Strategic Alignment: Drive cross-functional alignment across senior stakeholders in Tech, Product, Clinical, and Business teams to resolve competing priorities and clear execution roadblocks. \n Responsibilities: People Management & Team Leadership: Serve as direct people manager to the Product Implementation pillar within Provider Core Ops. Develop tactical team plans, delegate effectively, and invest in team culture, performance, and career development. End-to-End Product Implementation: Own the operational strategy and execution of product and policy changes across the full product lifecycle. Ensure internal provider and external client/partner audiences are enabled for success. Cross-Functional Strategic Unblocking: Act as the primary operational liaison to Product, Tech, and Clinical leadership. Poke holes early in product development, surface risk, reconcile program goals with macro business goals, and align competing stakeholder priorities. Playbook Development & Continuous Improvement: Evolve and maintain standardized product development and launch playbooks to support rapid platform growth across diverse service lines and provider network structures. Systems & Product Synergy: Work in tandem with the Systems Architecture pillar to ensure user-facing product features map seamlessly to underlying data infrastructure. Change Management & Strategic Communications: Oversee implementation comms and enablement strategies to ensure providers and clinical ops teams navigate platform shifts smoothly and feel supported in delivering care. Qualifications: Experience: 8+ years of professional experience in Product Operations, Clinical Operations, Program Management, Business Operations, or a related high-growth digital health/healthcare function. People Leadership: Proven track record as a direct people manager with demonstrated success setting operational roadmaps, delegating effectively, managing senior ICs, and mentoring team members. Product & Systems Acumen: Deep experience navigating the software development lifecycle, product rollouts, and tech stacks (Salesforce, EHR, Zendesk, Asana, Jira). Healthcare & Clinical Context: Direct experience working closely with clinicians, care providers, or clinical leadership in a healthcare or digital health setting; deep understanding of how to balance clinical workflows with product growth goals. Strategic Communication & XFN Influence: Exceptional written and verbal communication skills; proven ability to storytell, manage senior executive/XFN stakeholders, and negotiate competing priorities across departments. Operational Insight: Strong analytical acumen and fluency with operational and product health metrics to evaluate launch success, measure adoption, and continuously refine processes. \n $106,000 - $162,000 a year As a full-time Operations Manager, Product Implementation, you will be employed by Lyra Health, Inc. The anticipated annual base salary range for this full-time position is $106,000 - $162,000. The base range is determined by role and level, and placement within the range will depend on a number of job-related factors, including but not limited to your skills, qualifications, experience and location. This role may also be eligible for discretionary bonuses. Annual salary is only one part of an employee’s total compensation package at Lyra. We also offer generous benefits that include: Comprehensive healthcare coverage (including medical, dental, vision, FSA/HSA, life and disability insurances) Lyra for Lyrians; coaching and therapy services Equity in the company through discretionary restricted stock units Competitive time off with pay policies including vacation, sick days, and company holidays Paid parental leave 401K with up to 3% matching Monthly tech allowance We like to spread joy throughout the year with well-being perks and activities, surprise swag, regular community celebration…and more! We can’t wait to meet you. \n "We are an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information or any other category protected by law. By applying for this position, you acknowledge that your personal information will be processed as per the Lyra Health Workforce Privacy Notice. Through this application, to the extent permitted by law, we will collect personal information from you including, but not limited to, your name, email address, gender identity, employment information, and phone number for the purposes of recruiting and assessing suitability, aptitude, skills, qualifications, and interests for employment with Lyra. We may also collect information about your race, ethnicity, and sexual orientation, which is considered sensitive personal information under the California Privacy Rights Act (CPRA) and special category data under the UK and EU GDPR. Providing this information is optional and completely voluntary, and if you provide it you consent to Lyra processing it for the purposes as described at the point of collection, for example for diversity and inclusion initiatives. If you are a California resident and would like to limit how we use this information, please use the Limit the Use of My Sensitive Personal Information form. This information will only be retained for as long as needed to fulfill the purposes for which it was collected, as described above. Please note that Lyra does not “sell” or “share” personal information as defined by the CPRA. Outside of the United States, for example in the EU, Switzerland and the UK, you may have the right to request access to, or a copy of, your personal information, including in a portable format; request that we delete your information from our systems; object to or restrict processing of your information; or correct inaccurate or outdated personal information in our systems. These rights may be subject to legal limitations. To exercise your data privacy rights outside of the United States, please contact globaldpo@lyrahealth.com. For more information about how we use and retain your information, please see our Workforce Privacy Notice."