Lyra Health

Manage relationships with health system partners, collaborate internally to resolve issues, deliver customer reports, and drive referral volume to meet targets. | 5+ years in customer success or related healthcare roles, strong communication and project management skills, ability to build relationships with key stakeholders, and willingness to travel 20%. | About Lyra Health Lyra Health is the leading provider of mental health solutions for employers supporting more than 20 million people globally. The company has delivered 13 million sessions of mental health care, published more than 20 peer-reviewed studies, and delivered unmatched outcomes in terms of access, clinical effectiveness and cost efficiency. Extensive peer-reviewed research confirms Lyra’s transformative care model helps people recover twice as fast and results in a 26% annual reduction in overall healthcare claims costs. Lyra is transforming access to life-changing mental health care through Lyra Empower, the only fully integrated, AI-powered platform combining the highest-quality care and technology solutions. About the Role: Bend Health, a Lyra Health Company, is looking for a Customer Success Manager who is energized by engaging with customers, building relationships, strategy and overall delivering results. You should be highly organized, detail-oriented, and resourceful. This role will be a great fit for you if you are a doer; you are passionate about making a difference, comfortable with ambiguity, and are naturally collaborative. This role is fully remote with some customer travel (20%). Candidates must be physically located within the Northeastern Region of the United States due to travel requirements. Responsibilities • Serve as the primary relationship owner for our health system partners, maintaining regular contact with the customers’ benefits team members and other key stakeholders • Partner with marketing to develop and deliver engaging campaigns and workshops for your customers • Produce and regularly communicate customer reports • Collaborate internally with teams such as product, clinical, data science, legal, and others to effectively resolve customer requests and issues • Contribute to product roadmap planning, providing an important customer and patient voice, and champion new product offerings with your customers • Leave customers feeling supported and delighted after every interaction, such that they renew with Bend each year • Take ownership of referral volume for each of your customers, ensuring you exceed referral targets. Qualifications • 5+ years experience in customer success/ or a related field, ideally in the area of health systems / health plans / Healthcare • Excellent communication skills-both verbal and written, with an emphasis on quickly gaining trust • Ability to innovate and creatively solve problems in a highly collaborative manner • Strong project management skills and a demonstrated ability to work successfully on cross-functional teams • Ability to prioritize and balance multiple customers • Strong relationship building skills; proven experience working with and influencing key decision makers (including executive level) and balancing the needs of internal and external stakeholders • Intellectual curiosity and self-awareness to identify knowledge gaps or development areas; ability to apply learnings and adapt to new situations • Ability to thrive in a fast environment - take initiative, prioritize, problem solve, and deliver • Willingness to travel (20%) As a full-time Customer Success Manager, Health Systems, you will be employed by Lyra Health, Inc. The anticipated annual base salary range for this full-time position is $85,000 to 128,000. The base range is determined by role and level, and placement within the range will depend on a number of job-related factors, including but not limited to your skills, qualifications, experience and location. This role may also be eligible for discretionary bonuses. Annual salary is only one part of an employee’s total compensation package at Lyra. We also offer generous benefits that include: • Comprehensive healthcare coverage (including medical, dental, vision, FSA/HSA, life and disability insurances) • Lyra for Lyrians; coaching and therapy services • Equity in the company through discretionary restricted stock units • Competitive time off with pay policies including vacation, sick days, and company holidays • Paid parental leave • 401K retirement benefits • Monthly tech allowance • We like to spread joy throughout the year with well-being perks and activities, surprise swag, free food, regular community celebration…and more! We can’t wait to meet you. "We are an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information or any other category protected by law. By applying for this position, you acknowledge that your personal information will be processed as per the Lyra Health Workforce Privacy Notice. Through this application, to the extent permitted by law, we will collect personal information from you including, but not limited to, your name, email address, gender identity, employment information, and phone number for the purposes of recruiting and assessing suitability, aptitude, skills, qualifications, and interests for employment with Lyra. We may also collect information about your race, ethnicity, and sexual orientation, which is considered sensitive personal information under the California Privacy Rights Act (CPRA) and special category data under the UK and EU GDPR. Providing this information is optional and completely voluntary, and if you provide it you consent to Lyra processing it for the purposes as described at the point of collection, for example for diversity and inclusion initiatives. If you are a California resident and would like to limit how we use this information, please use the Limit the Use of My Sensitive Personal Information form. This information will only be retained for as long as needed to fulfill the purposes for which it was collected, as described above. Please note that Lyra does not “sell” or “share” personal information as defined by the CPRA. Outside of the United States, for example in the EU, Switzerland and the UK, you may have the right to request access to, or a copy of, your personal information, including in a portable format; request that we delete your information from our systems; object to or restrict processing of your information; or correct inaccurate or outdated personal information in our systems. These rights may be subject to legal limitations. To exercise your data privacy rights outside of the United States, please contact globaldpo@lyrahealth.com. For more information about how we use and retain your information, please see our Workforce Privacy Notice."

Lead and optimize the full admissions lifecycle for the vIOP program, manage cross-functional teams, develop KPIs, drive operational excellence, and mentor onboarding specialists. | 7+ years relevant experience including 3+ years in operational leadership and management, expertise in healthcare onboarding and regulations, proficiency with EHR and collaboration tools, and a track record of leading high-performance teams. | About Lyra Health Lyra Health is the leading provider of mental health solutions for employers supporting more than 20 million people globally. The company has delivered 13 million sessions of mental health care, published more than 20 peer-reviewed studies, and delivered unmatched outcomes in terms of access, clinical effectiveness and cost efficiency. Extensive peer-reviewed research confirms Lyra’s transformative care model helps people recover twice as fast and results in a 26% annual reduction in overall healthcare claims costs. Lyra is transforming access to life-changing mental health care through Lyra Empower, the only fully integrated, AI-powered platform combining the highest-quality care and technology solutions. About the Role The Manager, vIOP Operations, is a key leader responsible for all operational components of Lyra Health’s vIOP program. You will blend strategic planning with hands-on execution to drive metric-based performance, build operational excellence, and continuously improve the member journey from first contact to program completion. Hours: 1pm-10pm CST (or 11am- 8pm PST) Responsibilities: • Own and optimize the full admissions lifecycle — from initial outreach/referral through program onboarding. • Coordinate cross-functional teams and systems to meet or exceed service standards. • Remove bottlenecks to deliver timely, high-quality onboarding for members at all acuity levels. • Develop and track KPIs (e.g., onboarding cycle time, member satisfaction). Ensure performance across the vIOP operation is meeting or exceeding established SLAs. • Present trend analyses and recommendations to leadership to enhance service operations • Monitor strategic initiatives aimed at improving performance to ensure timely execution. • Lead and mentor onboarding specialists; instill a culture of empathy, accountability, and performance • Develop training programs and growth pathways for frontline staff • Implement scalable workflows to support a growing, diverse patient population. • Conduct root-cause analyses on operational pain points, introducing solutions that enhance speed, quality, and member experience. • Collaborate with clinical, technology, compliance, and marketing teams to streamline processes and align strategies with growth goals. • Partner closely with billing and credentialing teams to ensure smooth handoffs and create feedback loops that measure the effectiveness of our processes. • Design member communication strategies to clearly convey program value and next steps. • Serve as an escalation point for complex onboarding needs, ensuring swift resolution with empathy. • Work cross-functionally with marketing and growth teams to ensure patient engagement and referral activation strategies are aligned with existing growth targets. • Lead daily operational components to maintain care plan adherence, care team alignment, enable accurate billing, and drive cross functional execution • Conduct root-cause analysis of onboarding friction points. • Introduce innovations to elevate the member experience from onboarding through discharge. Qualifications: • 7+ years of relevant experience, including 3+ years in operational leadership (healthcare or behavioral health preferred). • 3+ years of management experience with a proven ability to build new teams or programs with measurable organizational impact. • Expertise in designing and implementing performance metrics and operational models. • In-depth knowledge of healthcare onboarding processes and applicable regulations. • Proficiency with EHR platforms, scheduling systems, and remote collaboration tools. • Track record of leading high-performance teams in mission-driven, fast-paced environments. The ideal candidate will demonstrate: • Strategic Operational Leadership – Turning vision into actionable plans that balance immediate operational needs with sustainable growth. • Performance & Data Fluency – Using KPIs as a management tool to identify trends, inform decisions, and continually raise performance. • Cross‑Functional Collaboration – Partnering seamlessly with clinical, operational, technology, marketing, and compliance teams to achieve shared goals. • Workflow Optimization – Designing scalable processes that enhance efficiency, quality, and the member experience while meeting regulatory requirements. • Change Leadership – Guiding teams through evolution and innovation with transparency, adaptability, and measurable impact. • Coaching & Talent Development – Inspiring high‑performing teams through mentorship, clear expectations, and a culture of accountability. • Member‑Centric Mindset – Keeping the patient journey at the center of operational decisions, from initial outreach to program completion. • Technological Agility – Leveraging digital tools, EHRs, and scheduling systems to enable seamless, productive workflows. • Problem‑Solving Mastery – Diagnosing root causes of operational challenges and implementing solutions that last. As a full-time Manager, Virtual Intensive Outpatient (vIOP) Operations, you will be employed by Lyra Health, Inc. The anticipated annual base salary range for this full-time position is $97,750-$152,000. The base range is determined by role and level, and placement within the range will depend on a number of job-related factors, including but not limited to your skills, qualifications, experience and location. This role may also be eligible for discretionary bonuses. Annual salary is only one part of an employee’s total compensation package at Lyra. We also offer generous benefits that include: • Comprehensive healthcare coverage (including medical, dental, vision, FSA/HSA, life and disability insurances) • Lyra for Lyrians; coaching and therapy services • Equity in the company through discretionary restricted stock units • Competitive time off with pay policies including vacation, sick days, and company holidays • Paid parental leave • 401K retirement benefits • Monthly tech allowance • We like to spread joy throughout the year with well-being perks and activities, surprise swag, regular community celebration…and more! We can’t wait to meet you. "We are an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information or any other category protected by law. By applying for this position, you acknowledge that your personal information will be processed as per the Lyra Health Workforce Privacy Notice. Through this application, to the extent permitted by law, we will collect personal information from you including, but not limited to, your name, email address, gender identity, employment information, and phone number for the purposes of recruiting and assessing suitability, aptitude, skills, qualifications, and interests for employment with Lyra. We may also collect information about your race, ethnicity, and sexual orientation, which is considered sensitive personal information under the California Privacy Rights Act (CPRA) and special category data under the UK and EU GDPR. Providing this information is optional and completely voluntary, and if you provide it you consent to Lyra processing it for the purposes as described at the point of collection, for example for diversity and inclusion initiatives. If you are a California resident and would like to limit how we use this information, please use the Limit the Use of My Sensitive Personal Information form. This information will only be retained for as long as needed to fulfill the purposes for which it was collected, as described above. Please note that Lyra does not “sell” or “share” personal information as defined by the CPRA. Outside of the United States, for example in the EU, Switzerland and the UK, you may have the right to request access to, or a copy of, your personal information, including in a portable format; request that we delete your information from our systems; object to or restrict processing of your information; or correct inaccurate or outdated personal information in our systems. These rights may be subject to legal limitations. To exercise your data privacy rights outside of the United States, please contact globaldpo@lyrahealth.com. For more information about how we use and retain your information, please see our Workforce Privacy Notice."

Lead and execute clinical mental health research studies, analyze data, publish findings, and collaborate cross-functionally to inform product development. | PhD in clinical psychology or related field with 5+ years post-PhD experience, expertise in pragmatic research methods, statistical programming, and extensive publication record. | Description: • Lyra Health: leading provider of employer mental health solutions, delivering evidence-based blended coaching and psychotherapy models • Evaluate effectiveness and impact of Lyra’s mental health and well‑being services using clinical research • Serve as subject-matter expert on clinical practice and mental health research for internal stakeholders (clinical product, data science, marketing) • Develop research ideas, generate proposals, assess feasibility, and execute studies to produce research products including peer-reviewed papers • Conduct statistical analyses using utilization and clinical outcomes databases and generate datasets via queries • Contribute to research write-ups and submit to peer-reviewed publications as author or co-author • Inform clinical product development, including selection of patient-reported outcome measures and metrics of usability, feasibility, and effectiveness • Support science communication for external non-science partners (customers, benefits consultants, workforce well-being community) • Collaborate with clinical researchers, health economists, psychologists, and data scientists to evaluate programs reaching millions of clients Requirements: • PhD in clinical psychology, health services/outcomes research, mental health, or closely related field focused on pragmatic research methods and statistics within mental health • 5+ years post-PhD experience required, with at least some non-academic industry experience • Experience executing research studies with a variety of study designs and data types, including retrospective data, longitudinal designs, cohort studies, and other pragmatic research designs • Experience as primary lead on long-term research projects from start to finish with multiple collaborators and cross-functional stakeholders • Extensive experience publishing on clinical outcomes research, including 10+ peer-reviewed publications (5+ as first author) • Excellent scientific and non-scientific verbal and written communication skills demonstrated through independent composition or presentation of research briefs, conference proceedings, webinars, blogs, or white papers • Expert knowledge of clinical outcome measures, including patient reported outcomes like the PHQ-9 or GAD-7 • Ability to generate datasets using queries, conduct statistical analyses, and maintain documentation using common statistical languages (e.g., R, SQL, Python) and platforms (e.g., Snowflake, Github, Jupyter notebooks) • High comfort with technology and willingness to learn new tech tools • Openness to exploring new ideas and learning quickly in new areas • Flexibility to respond to constant change, feedback, and improvement in a fast-paced environment • Compassionate, collaborative communication style; ability to work non-judgmentally and listen to others' perspectives • Preferred: Clinical psychologist or other mental health care provider with history of patient care • Preferred: Interest in and/or experience with the integration of AI into mental health care Benefits: • Comprehensive healthcare coverage (including medical, dental, vision, FSA/HSA, life and disability insurances) • Lyra for Lyrians; coaching and therapy services • Equity in the company through discretionary restricted stock units • Competitive time off with pay policies including vacation, sick days, and company holidays • Paid parental leave • 401K retirement benefits • Monthly tech allowance • We like to spread joy throughout the year with well-being perks and activities, surprise swag, free food, regular community celebration…and more!