Lyft

Lead marketing strategy and operations including planning, reporting, budgeting, and process optimization. | 7+ years experience in operations or strategy, marketing technology knowledge, strong planning and analytical skills. | At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive. The Senior Manager, Marketing Operations and Strategy is responsible for ensuring marketing efforts are efficient, data-driven, and aligned with business goals through process optimization, technology management, and strategic planning. Key duties include managing budget and org health, leading org-wide annual planning process, managing quarterly reporting (QBRs), overseeing campaign execution and budget, and providing overall operations support to the marketing leadership team. Responsibilities: Strategic planning: Developing and implementing marketing strategies and plans to achieve business objectives, improve brand awareness, and build customer loyalty. Technology management: Evaluating, implementing, and managing the marketing technology stack (e.g., CRM, marketing automation platforms, CMS) and ensuring the team can effectively use these tools. Process optimization: Designing, streamlining, and refining marketing processes to improve productivity, efficiency, and cross-team collaboration. Budget management: Developing, managing, and monitoring the marketing budget, including tracking budget vs forecast, and providing financial reports to management in partnership with Finance. Data analysis and reporting: Working with Analytics to analyze marketing campaign performance data, generating reports for stakeholders, and providing data-driven insights and recommendations for improvement. Collaboration: Acting as a liaison between marketing and other departments to ensure alignment on goals and efforts. Building rapport with the Chief of Staff community and working with on cross-company initiatives and planning. Team support: Training and supporting marketing staff, and providing internal support and training on marketing platforms. Experience: 7+ years of experience in operations or strategy, ideally within Marketing and within technology. Demonstrated skills in planning and strategic thinking. Experience in annual planning a plus. Strong analytical and data-driven decision-making skills. Technical proficiency with marketing automation tools, CRMs, and other marketing technologies. Excellent project management skills, including the ability to manage timelines and resources. Strong communication and collaboration skills. Budgeting and financial management skills. Benefits: Great medical, dental, and vision insurance options with additional programs available when enrolled Mental health benefits Family building benefits Child care and pet benefits 401(k) plan with company match to help save for your future In addition to 12 observed holidays, salaried team members have discretionary paid time off, hourly team members have 15 days paid time off 18 weeks of paid parental leave. Biological, adoptive, and foster parents are all eligible Subsidized commuter benefits Monthly Lyft credits and complimentary Lyft Pink membership Lyft is an equal opportunity employer committed to an inclusive workplace that fosters belonging. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, age, genetic information, or any other basis prohibited by law. We also consider qualified applicants with criminal histories consistent with applicable federal, state and local law. Lyft highly values having employees working in-office to foster a collaborative work environment and company culture. This role will be in-office on a hybrid schedule — Team Members will be expected to work in the office 3 days per week on Mondays, Wednesdays, and Thursdays. Lyft considers working in the office at least 3 days per week to be an essential function of this hybrid role. Your recruiter can share more information about the various in-office perks Lyft offers. Additionally, hybrid roles have the flexibility to work from anywhere for up to 4 weeks per year. #Hybrid The expected base pay range for this position in the New York City area is $132,000 - $165,000, not inclusive of potential equity offering, bonus or benefits. Salary ranges are dependent on a variety of factors, including qualifications, experience and geographic location. Your recruiter can share more information about the salary range specific to your working location and other factors during the hiring process.

Develop and maintain mobile infrastructure and UI frameworks to support Lyft iOS engineers. | Strong Swift and UIKit experience with mentoring skills and ability to deliver scalable code. | At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive. Our Client Infrastructure team is dedicated to building software that addresses challenges at a large scale, ensuring that our mobile applications are stable, scalable, and efficient. As a Mobile Engineer on the Mobile Foundations team, you will create and maintain foundational systems that all Lyft mobile engineers rely on, enabling teams across Lyft to deliver rich experiences that connect people and places. You will build scalable infrastructure, helping developers move fast and innovate, while ensuring Lyft's mobile developer experience remains at the forefront. Your work will have a multiplicative effect across Engineering and contribute directly to Lyft's overall stability. Our apps are used by millions of people, and we take great pride in our work, which means adhering to excellent development practices, careful code architecture, and an organization built around rapid releases. Our codebase is written entirely in Swift, utilizing modern design patterns and coding standards. We rely on third-party libraries and actively contribute back to the community, including the Swift language itself. Who are you: You are an enthusiastic and experienced mobile developer looking to use your engineering skills to improve developers’ ability to ship new features quickly. You get excited about new Swift features and compile improvements. You find delight in building the foundations and frameworks to accelerate the development of others, hiding away the complexities of the system. You are a diplomat who looks at the landscape and aligns engineers from different teams around a common pattern. You are excited about scaling millions of lines of Swift code to hundreds of mobile developers. You take initiative to identify and improve processes and solve problems proactively. You take pride in writing clean, maintainable, and scalable code with well-designed APIs, prioritizing clear design principles for reliability. You are passionate about collaborating with other teams and helping / supporting other iOS engineers. Responsibilities: Develop and maintain reliable mobile infrastructure, including networking, architecture, and UI frameworks (Lyft Product Language and DeclarativeUI library), to enable Lyft iOS engineers to deliver high-quality mobile experiences. Collaborate with cross-functional partners (designers, Android engineers, Web engineers, and other Mobile Infrastructure teams) to strategically define the future of mobile UI and architecture, ensuring an innovative mobile developer experience at Lyft. Support iOS engineers from across the organization as they use the tools we build and leverage these interactions to improve our roadmaps and offerings. Bring new ideas to the table that aim to ease developer friction and keep our codebase joyful to develop in while continuously improving the codebase through refactoring. Stay current with iOS development and contribute to open-source projects like the Mobile Native Foundation and Hammer. Experience: Code Quality: Experienced in delivering high-quality code. Experience working with designers and on internal developer productivity teams or projects. Strong experience with Swift. Experience with UIKit, declarative UI development and creating shared components. Familiarity with current design and prototyping tools (Figma, etc). Ability to work with a low-ego, highly collaborative, cross-functional team. Excited about working in a fast-paced, dynamic environment. You take pride in writing clean, maintainable, and scalable code, prioritizing clear design principles for reliability, and ensuring good code quality. Strong problem-solving skills and a passion for tackling difficult challenges. A strong sense of ownership for the things you build and a commitment to continuous improvement. Excellent presentation and documentation skills. Experience mentoring and supporting other Mobile Engineers. Demonstrated ability to lead a project from initial concept through to successful completion. Bonus Points: contributions to open source projects, experience with SwiftUI, experience with unidirectional and reactive programming. Benefits: Great medical, dental, and vision insurance options with additional programs available when enrolled Mental health benefits Family building benefits Child care and pet benefits 401(k) plan to help save for your future In addition to 12 observed holidays, salaried team members have discretionary paid time off, hourly team members have 15 days paid time off 18 weeks of paid parental leave. Biological, adoptive, and foster parents are all eligible Subsidized commuter benefits Lyft Pink - Lyft team members get an exclusive opportunity to test new benefits of our Ridership Program Lyft is an equal opportunity employer committed to an inclusive workplace that fosters belonging. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, age, genetic information, or any other basis prohibited by law. We also consider qualified applicants with criminal histories consistent with applicable federal, state and local law. Lyft highly values having employees working in-office to foster a collaborative work environment and company culture. This role will be in-office on a hybrid schedule — Team Members will be expected to work in the office 3 days per week on Mondays, Wednesdays, and Thursdays. Lyft considers working in the office at least 3 days per week to be an essential function of this hybrid role. Your recruiter can share more information about the various in-office perks Lyft offers. Additionally, hybrid roles have the flexibility to work from anywhere for up to 4 weeks per year. #Hybrid The expected base pay range for this position in the San Francisco area is $148,000-$185,000 USD. Salary ranges are dependent on a variety of factors, including qualifications, experience and geographic location. Range is not inclusive of potential equity offering, bonus or benefits. Your recruiter can share more information about the salary range specific to your working location and other factors during the hiring process.

Design, develop, and maintain backend systems ensuring performance and reliability while collaborating cross-functionally. | Requires a bachelor's degree and 2+ years experience with object-oriented programming, distributed systems, and cloud platforms. | At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive. Core Services powers the passenger and driver state machines from request and accept through drop-off and payment completion. The team enables new ride variations like autonomous vehicles, taxis, scheduled, business concierge, health and more. The “Core Services” are a suite of distributed Python and Golang systems central to Lyft’s backend. As a software engineer on the team, you will work on integrating new rider and driver products and features onto the state machine and enhancing the performance and reliability of ride state transitions. If you are excited about solving back-end distributed systems problems and owning a mission-critical part of Lyft’s operations, this team is for you. As a Software Engineer at Lyft, you will collaborate with other engineers and cross-functional teams, such as product, data science, and analytics, to lead and execute large projects—from concept to efficient execution. We are looking for motivated engineers who are passionate about solving challenging technical problems and excited to work in a fast-paced, innovative, and cross-functional environment. In this role, you will tackle some of the most interesting and impactful problems in ridesharing. Key traits for success include being passionate about Lyft’s business and product, a quick learner, a collaborative mindset, and an eagerness to drive initiatives both within and across teams. You'll be joining a small, close-knit team with engaged and collaborative co-workers. Responsibilities: Design, develop, deploy, monitor, operate and maintain existing or new elements of the Fulfillment tech stack Write well-crafted, well-tested, readable, maintainable code Have a good grasp and ability to explain the various tradeoffs made in decisions Participate in code reviews to ensure code quality and distribute knowledge Lead projects from idea to positive execution Proactively participate in resolving ongoing incidents Unblock, support, effectively communicate, and obtain buy-in across teams to achieve results Share your knowledge by giving brown bags, tech talks, and evangelizing appropriate tech and engineering best practices Experience: BS/MS or equivalent in Computer Engineering, Computer Science, or related field or relevant work experience 2+ years of software engineering industry experience Proficiency in object-oriented programming Experience designing, debugging and running fault-tolerant, highly available, large-scale distributed systems Experience working with public cloud platforms (e.g., AWS, GCP, Microsoft Azure, etc.) Proficiency in scripting languages to use APIs to automate manual processes Experience with common CI tools (Jenkins, Buildkite, CircleCI, TeamCity), and proficiency in at least one of those tools Solid knowledge of distributed systems, relational and NoSQL databases Ability to communicate in English in writing, meetings, and presentations Benefits: Great medical, dental, and vision insurance options with additional programs available when enrolled Mental health benefits Family building benefits Child care and pet benefits 401(k) plan with company match to help save for your future In addition to 12 observed holidays, salaried team members have discretionary paid time off, hourly team members have 15 days paid time off 18 weeks of paid parental leave. Biological, adoptive, and foster parents are all eligible Subsidized commuter benefits Monthly Lyft credits and complimentary Lyft Pink membership Lyft is an equal opportunity employer committed to an inclusive workplace that fosters belonging. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, age, genetic information, or any other basis prohibited by law. We also consider qualified applicants with criminal histories consistent with applicable federal, state and local law. Lyft highly values having employees working in-office to foster a collaborative work environment and company culture. This role will be in-office on a hybrid schedule — Team Members will be expected to work in the office 3 days per week on Mondays, Wednesdays, and Thursdays. Lyft considers working in the office at least 3 days per week to be an essential function of this hybrid role. Your recruiter can share more information about the various in-office perks Lyft offers. Additionally, hybrid roles have the flexibility to work from anywhere for up to 4 weeks per year. #Hybrid The expected base pay range for this position in the Seattle area is $128,000 - $160,000, not inclusive of potential equity offering, bonus or benefits. Salary ranges are dependent on a variety of factors, including qualifications, experience and geographic location. Your recruiter can share more information about the salary range specific to your working location and other factors during the hiring process.

Design, build, and launch scalable software services and APIs with cross-functional teams. | Requires proficiency in Python or Golang and a degree or equivalent experience in a quantitative field. | At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive. With over half a billion rides and counting, Lyft is solving hard problems in a rapidly growing domain with a lot of data and creative solutions in Marketplace, Mapping, Fraud, Growth and beyond. Building a next-generation platform for low-cost, ultra-immersive transportation to improve people's lives requires robust, scalable software systems operating at massive scale. Our highly motivated Software Engineers work on these challenging problems and build the systems that directly impact various aspects of our core business. If you are a critical thinker with experience building software systems, passionate about solving business problems through well-crafted code and working in a dynamic, creative, and collaborative environment, we are searching for you. As an associate software engineer, you will be designing, building, and launching the services that power the platform's core products. Compared to similarly-sized technology companies, the set of problems that we tackle is incredibly diverse. They cut across transportation, distributed systems, backend services, mapping, personalization, and real-time infrastructure. We are hiring motivated engineers across each of these areas. We're looking for someone who is passionate about solving problems with code, building reliable and maintainable systems, and is excited about working in a fast-paced, innovative, and collegial environment. You will report to a Software Engineering Manager. Responsibilities: Partner with Engineers, Data Scientists, Product Managers, and Business Partners to build software for business and user impact Perform technical analysis and build proof-of-concept prototypes to explore and propose solutions to both new and existing problems Design and develop software components, services, and APIs Write production quality code to launch and operate systems at scale Evaluate software systems against business goals, reliability, and performance requirements Experience: B.S., M.S., or Ph.D. in Computer Science or other quantitative fields or related work experience Passion for building impactful software systems leveraging expertise in one or multiple areas Proficiency in Python, Golang, or other programming language Excellent communication skills and fluency in English Strong understanding of software engineering fundamentals, including data structures,algorithms, system design, testing, and distributed systems Benefits: Great medical, dental, and vision insurance options with additional programs available when enrolled Mental health benefits Family building benefits Child care and pet benefits 401(k) plan with company match to help save for your future In addition to 12 observed holidays, salaried team members have discretionary paid time off, hourly team members have 15 days paid time off 18 weeks of paid parental leave. Biological, adoptive, and foster parents are all eligible Subsidized commuter benefits Monthly Lyft credits and complimentary Lyft Pink membership Lyft is an equal opportunity employer committed to an inclusive workplace that fosters belonging. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, age, genetic information, or any other basis prohibited by law. We also consider qualified applicants with criminal histories consistent with applicable federal, state and local law. Lyft highly values having employees working in-office to foster a collaborative work environment and company culture. This role will be in-office on a hybrid schedule — Team Members will be expected to work in the office 3 days per week on Mondays, Wednesdays, and Thursdays. Lyft considers working in the office at least 3 days per week to be an essential function of this hybrid role. Your recruiter can share more information about the various in-office perks Lyft offers. Additionally, hybrid roles have the flexibility to work from anywhere for up to 4 weeks per year. #Hybrid The expected base pay range for this position in the San Francisco area is $108,000 - $135,000, not inclusive of potential equity offering, bonus or benefits. Salary ranges are dependent on a variety of factors, including qualifications, experience and geographic location. Your recruiter can share more information about the salary range specific to your working location and other factors during the hiring process.

Conduct fact investigations, coordinate e-discovery, manage legal files, and collaborate cross-functionally to improve legal workflows. | Bachelor's degree with 5+ years legal experience in complex litigation discovery, proficiency in Google Apps and Mac OS, strong organizational and communication skills. | At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive. Lyft is looking for a Litigation Paralegal to join our Legal team. Working closely with Lyft’s in-house litigation team, you will be responsible for conducting investigations, working with cross-functional partners, and helping keep Lyft’s legal operations efficient and organized. You should be a self-starter with a positive attitude who takes ownership of projects and works collaboratively with others. Responsibilities: Assist in-house counsel with administrative tasks, pre-litigation and litigation matters, and responding to legal requests. Conduct deep-dive fact investigations related to pre-litigation matters, arbitrations, and filed lawsuits Prepare memoranda and summaries of factual research and make recommendations to supervising attorneys Coordinate document collection and e-discovery workstreams Work cross-functionally with partners outside of Legal to gather facts and information and improve processes Liaise with internal and external counsel on a day-to-day basis Help define procedures and practices within Legal to promote efficient workflows and handling of legal requests Organize and maintain a variety of legal files, data, and information in high volume Additional responsibilities may include responding to consumer complaints, managing small claims court cases, and handling diverse special projects for in-house attorneys Experience: Bachelor’s degree and 5+ years relevant legal experience -- administrative, legal, operations, project management A JD or Paralegal certificate is not required for this position Experience handling discovery in complex litigation matters Strong oral and written communication skills Collaborative, with ability to cultivate cross-functional relationships Exceptionally organized, efficient, detail-oriented, and articulate Comfortable working with a high volume of information Ability to receive general direction and run projects independently Ability to operate in a fast-paced environment Ability to prioritize competing demands and deadlines with strong time management skills Generally comfortable utilizing new technology Proficiency working in a Mac environment, and specifically with Google Apps (Gmail, Calendar, Docs, Sheets, Drive, etc.), Slack, Excel, and Word You should be a Lyft user/believer Benefits: Great medical, dental, and vision insurance options with additional programs available when enrolled Mental health benefits Family building benefits Child care and pet benefits 401(k) plan with company match to help save for your future In addition to 12 observed holidays, salaried team members have discretionary paid time off, hourly team members have 15 days paid time off 18 weeks of paid parental leave. Biological, adoptive, and foster parents are all eligible Subsidized commuter benefits Monthly Lyft credits and complimentary Lyft Pink membership Lyft is an equal opportunity employer committed to an inclusive workplace that fosters belonging. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, age, genetic information, or any other basis prohibited by law. We also consider qualified applicants with criminal histories consistent with applicable federal, state and local law. Lyft highly values having employees working in-office to foster a collaborative work environment and company culture. This role will be in-office on a hybrid schedule — Team Members will be expected to work in the office 3 days per week on Mondays, Wednesdays, and Thursdays. Lyft considers working in the office at least 3 days per week to be an essential function of this hybrid role. Your recruiter can share more information about the various in-office perks Lyft offers. Additionally, hybrid roles have the flexibility to work from anywhere for up to 4 weeks per year. #Hybrid The expected base pay range for this position in the San Francisco area is $88,000 - $110,000, not inclusive of potential equity offering, bonus or benefits. Salary ranges are dependent on a variety of factors, including qualifications, experience and geographic location. Your recruiter can share more information about the salary range specific to your working location and other factors during the hiring process.

Investigate claims, conduct research, manage case tracking, handle court filings, and support litigation and employment operations. | Bachelor's degree and 5+ years legal experience, proficiency with Mac and Google Apps, ability to obtain notary license. | At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive. Lyft is looking for a Paralegal II to join its Legal Team! Working closely with Lyft’s in-house counsel and paralegal team, you will be responsible for investigating and responding to claims; conducting factual investigations; attending hearings and fact finding conferences; supporting administrative tracking of case related matters; and helping to keep Lyft’s employment and litigation operations efficient and organized. You should be a self-starter but able to take direction easily and with a good attitude. Come join the fun at Lyft! Responsibilities: Works closely with Lyft's in-house counsel Litigation & Employment team to support administrative, pre-litigation and litigation matters, as well as external legal requests. Manages, tracks, calendars, and files responses to claims. Independently conducts factual investigations to respond to administrative claims, demand letters, and other litigation and arbitration matters, and assist with drafting responses for these matters. Prepare memoranda and summaries of factual research and make recommendations to supervising attorneys. Assist with gathering documents and information to respond to discovery or information requests. Complete court or agency filings and attend court appearances or agency hearings. Thinks proactively about improving processes to help Lyft’s legal operations continue to scale effectively with incredible growth. Liaises with other teams within the company and external parties to ensure efficient workflow and handling of requests. Provides legal support to in-house attorneys, paralegals, and various internal business partners to ensure compliance with internal policies and procedures. Helps define procedures and practices within Legal to promote efficient workflows and handling of legal requests. Maintains overall governance of existing processes and strategies. Liaises with internal and external counsel and contacts on a day-to-day basis. Leads projects and tasks within a broader legal strategy in collaboration with other team members. Experience: Note that a JD or Paralegal certificate is not required for this position. Bachelor’s degree and 5+ years relevant legal experience. Law firm experience preferred. Experience handling discovery in complex litigation matters. Ability to obtain notary license. Strong oral and written communication skills. Exceptionally organized and efficient. Ability to operate in a fast-paced environment. Proficiency working in a Mac environment, and specifically with Google Apps (Gmail, Calendar, Docs, Sheets, etc.), Excel, and Word, and familiarity with various e-discovery tools. Benefits: Great medical, dental, and vision insurance options with additional programs available when enrolled Mental health benefits Family building benefits Child care and pet benefits 401(k) plan with company match to help save for your future In addition to 12 observed holidays, salaried team members have discretionary paid time off, hourly team members have 15 days paid time off 18 weeks of paid parental leave. Biological, adoptive, and foster parents are all eligible Subsidized commuter benefits Monthly Lyft credits and complimentary Lyft Pink membership Lyft is an equal opportunity employer committed to an inclusive workplace that fosters belonging. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, age, genetic information, or any other basis prohibited by law. We also consider qualified applicants with criminal histories consistent with applicable federal, state and local law. Lyft highly values having employees working in-office to foster a collaborative work environment and company culture. This role will be in-office on a hybrid schedule — Team Members will be expected to work in the office 3 days per week on Mondays, Wednesdays, and Thursdays. Lyft considers working in the office at least 3 days per week to be an essential function of this hybrid role. Your recruiter can share more information about the various in-office perks Lyft offers. Additionally, hybrid roles have the flexibility to work from anywhere for up to 4 weeks per year. #Hybrid The expected base pay range for this position in the New York City area is $88,000 - $110,000 Salary ranges are dependent on a variety of factors, including qualifications, experience and geographic location. Range is not inclusive of potential equity offering, bonus or benefits. Your recruiter can share more information about the salary range specific to your working location and other factors during the hiring process.

Lead business planning and central operations including workforce and vendor management, financial discipline, and operational readiness for product launches. | 10+ years in business strategy or operations with 5+ years senior leadership, strong quantitative skills, AI fluency, and experience in marketplace/platform businesses. | At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive. Sitting within the broader Safety & Customer Care team, Lyft's Customer Care Operations organization manages over 1.7 million monthly customer interactions and serves as the company's primary direct touchpoint with riders, drivers, and businesses — spanning frontline support across multiple customer segments, a global BPO workforce, and the central functions that enable them to operate at scale. The Director of Business Planning & Central Operations is a newly created role at the center of how Customer Care runs and grows. This leader will ensure the org is resourced and positioned for the future, and will own the functions that keep Customer Care financially disciplined and execution-ready. Reporting to the Senior Director of Customer Care Operations, they will lead five functions: Planning & Forecasting, Workforce Management, Readiness & Integration, Vendor Management, and Support Excellence. What You'll Do Business Planning & Strategy Partner with the Senior Director to drive H1 and H2 planning — translating annual objectives into operational plans, investment decisions, and resource models. Lead the investment brief process: sizing opportunities, articulating trade-offs, and building the business cases that secure resourcing for strategic priorities. Drive capacity planning, scenario modeling, and long-range forecasting to ensure the internal and external workforce scales efficiently alongside platform growth and AI adoption. Define and operationalize OKRs across the portfolio, then build the rhythms and infrastructure — scorecards, business reviews, and performance dashboards — that hold teams accountable and give leadership clear visibility into progress and outcomes. Growth & Integrations Lead operational readiness for major product launches, external partnerships, and platform expansions — ensuring Customer Care is prepared from scoping through hypercare. Own the integration framework for new lines of business and strategic partnerships, including Lyft's expansion into autonomous vehicles and external mobility platforms. Serve as the connective tissue between Customer Care and Product, Engineering, Legal, and Communications on initiatives with significant customer support implications. Vendor & Financial Operations Own financial operations across the portfolio, partnering with Finance and Workforce Management to maintain cost discipline, model the impact of product changes and AI automation, and invest strategically in quality and transformation. Lead end-to-end management of Lyft's BPO vendor relationships — owning governance cadences, enterprise-level performance reviews, SLA enforcement, escalation management, and contract renewals, in close partnership with Procurement for new and renegotiated agreements. People Leadership Hire, develop, and retain high-performing teams. Create clarity of ownership across a function that sits at the intersection of finance, operations, and technology, where the decisions made show up directly in customer experience and cost structure. What We're Looking For 10+ years in business strategy, operations, consulting, or investment banking, with at least 5 years in a senior leadership role owning complex operational or strategic functions. Strong financial and analytical foundation — comfortable building capacity models, stress-testing business cases, and translating the output into a crisp leadership narrative. Experience leading or supporting large-scale growth initiatives, integrations, or partnerships, ideally in a marketplace or platform business. AI fluency — you understand how AI is reshaping operations and can lead through that transformation with confidence. Exceptional cross-functional partner — you build trust with Finance, Product, Tech, and Operations and can drive alignment across a matrixed organization. Clear, direct, and decisive — you make decisions with the information available, communicate them crisply, and adapt when new data arrives. Experience in customer support or contact center operations is a plus, not a requirement. MBA or equivalent advanced degree preferred; strong quantitative background required. Benefits: Great medical, dental, and vision insurance options with additional programs available when enrolled Mental health benefits Family building benefits Child care and pet benefits 401(k) plan to help save for your future In addition to 12 observed holidays, salaried team members have discretionary paid time off, hourly team members have 15 days paid time off 18 weeks of paid parental leave. Biological, adoptive, and foster parents are all eligible Subsidized commuter benefits Lyft Pink - Lyft team members get an exclusive opportunity to test new benefits of our Ridership Program Lyft is an equal opportunity employer committed to an inclusive workplace that fosters belonging. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, age, genetic information, or any other basis prohibited by law. We also consider qualified applicants with criminal histories consistent with applicable federal, state and local law. Lyft highly values having employees working in-office to foster a collaborative work environment and company culture. This role will be in-office on a hybrid schedule — Team Members will be expected to work in the New York office 3 days per week on Mondays, Wednesdays, and Thursdays. Lyft considers working in the New York office at least 3 days per week to be an essential function of this hybrid role. Your recruiter can share more information about the various in-office perks Lyft offers. Additionally, hybrid roles have the flexibility to work from anywhere for up to 4 weeks per year. #Hybrid The expected base pay range for this position in the New York metro area is $192,000- $240,000. In addition to the base pay, this role is eligible for competitive equity awards, bonuses, and benefits. You can read more about Lyft’s employee benefits here. Total compensation is dependent on a variety of factors, including qualifications, experience, and geographic location. Your recruiter can share more information about the salary range specific to your working location and other factors during the hiring process.

Lead communications strategies for public policy and social impact initiatives, managing stakeholders and media relations to shape narratives. | 8+ years in communications focused on public policy or social impact, strong writing skills, and experience managing high-priority projects in fast-paced regulatory environments. | At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive. Lyft's Communications team is seeking a Senior Manager, Policy Communications, LUS & Social Impact to help lead the company's efforts across three interconnected areas: public policy, Lyft Urban Solutions (LUS), and social impact. This role serves as a key voice on policy issues critical to rideshare, transportation equity, and the future of mobility — shaping narratives with regulators, government officials, media, and the public. It also helps lead communications for Lyft's bikeshare and micromobility portfolio (LUS) and drives storytelling around Lyft's social impact programs and partnerships. You will work closely with Lyft's Policy, Legal, Government Affairs, LUS External Affairs, and Social Impact teams to develop and execute communications strategies across all three areas. This role requires collaboration and executive stakeholder management. It's built for a relationship-driven communicator who thrives in collaborative environments — someone who brings people together across teams, builds trust with senior leaders and external stakeholders, and is energized by the kind of deep partnership that comes from showing up consistently and in person to align communications with Lyft's broader strategy and brand voice. Responsibilities: Policy Communications Strategy Design and execute proactive communications strategies that advance Lyft's position on transportation, rideshare regulation, driver policy, safety, and mobility equity Develop and maintain a rapid response program ensuring accurate and timely information reaches media, regulators, and the public on high-priority policy issues Create and manage a strategic roadmap for public appearances, speaking opportunities, and thought leadership that positions Lyft leadership as credible voices in the policy space Partner with Government Affairs and Public Policy teams to align on strategic messaging for emerging legislation, regulatory proceedings, and government engagements Lyft Urban Solutions (LUS) Communications Help lead communications for Lyft's bikeshare and micromobility portfolio — including Citi Bike, Bay Wheels, Bluebikes, Divvy, and BIKETOWN — spanning policy, corporate, and consumer dimensions Partner with LUS External Affairs to develop earned media strategies and stakeholder outreach for program announcements, expansions, ridership milestones, and market launches Manage reactive press inquiries on LUS-related topics including pricing, ridership, safety, and regulatory developments across operating cities Support consumer-facing communications moments including rebrands, seasonal campaigns, and rider engagement initiatives in coordination with marketing and product teams Develop messaging and materials for LUS partnership announcements and corporate milestones Social Impact Communications Lead communications strategy for Lyft's social impact programs, including Round Up & Donate, Jobs Access, and Voting Access initiatives Develop compelling narratives and materials — including blog posts, press releases, and partner communications — that translate Lyft's social impact work into accessible public storytelling Manage earned media outreach for social impact announcements in coordination with external agency partners, prioritizing local storytelling and community voices Support recognition and award opportunities (e.g. Forbes Best Brands for Social Impact) that amplify Lyft's social commitments Partner with the Social Impact team and external nonprofit and corporate partners to develop joint communications plans Media & Stakeholder Relations Build and maintain strong, trust-based relationships with policy-focused journalists, editors, and outlets — including national press, trade media, and local reporters in key markets — cultivated through in-person briefings, industry events, and regular outreach Own proactive media outreach and manage inbound press inquiries on policy, LUS, and social impact topics Identify and cultivate third-party validators, advocates, and coalition partners who can amplify Lyft's messages Collaborate with Legal and Litigation teams in high-volume, fast-paced communications environments, providing real-time counsel and response during active proceedings or regulatory actions Executive & Cross-Functional Partnership Prepare senior executives and spokespeople for media interviews, policy briefings, legislative testimony, and public appearances — including developing talking points and providing media coaching Partner cross-functionally with Marketing, Brand, Legal, and Operations teams to ensure alignment between policy, LUS, and social impact communications and company-wide messaging Engage actively with Lyft's regional teams and travel on-site to key markets as needed to develop localized communications strategies and drive on-the-ground influence efforts Content & Campaign Development Write and edit high-quality communications materials including press releases, op-eds, statements, fact sheets, briefing documents, and messaging guides Develop content for owned channels — including blog posts, social copy, and digital campaigns — that translates complex policy and impact issues into accessible public narratives Support internal communications efforts that keep Lyft team members informed on policy, LUS, and social impact developments relevant to the business Experience: 8+ years of relevant experience in communications, with meaningful focus on public policy, government affairs, regulatory environments, advocacy, or social impact Proven track record developing and executing strategic communications campaigns at a tech company, in-house at a major corporation, or in a government/regulatory communications role Demonstrated knowledge of the rideshare, mobility, or transportation policy landscape — including familiarity with driver classification, safety regulation, accessibility, or local government dynamics Experience with urban mobility, micromobility, or transit communications is a strong plus Exceptional written and verbal communicator — including experience producing polished media materials, executive-ready briefings, and public-facing content under deadline pressure Established relationships with policy and tech press; demonstrated success securing media coverage on policy-related topics Proven ability to build trusted relationships with senior leaders, external partners, and cross-functional stakeholders across complex organizations Ability to manage multiple high-priority projects simultaneously in a fast-paced, rapidly changing environment Strong judgment and discretion in representing company positions on sensitive policy matters Experience with crisis communications and rapid response in regulatory or litigation-adjacent environments is a strong plus Bachelor's degree in Communications, Public Policy, Political Science, Journalism, or a related field Benefits: Great medical, dental, and vision insurance options with additional programs available when enrolled Mental health benefits Family building benefits Child care and pet benefits 401(k) plan with company match to help save for your future In addition to 12 observed holidays, salaried team members have discretionary paid time off, hourly team members have 15 days paid time off 18 weeks of paid parental leave. Biological, adoptive, and foster parents are all eligible Subsidized commuter benefits Monthly Lyft credits and complimentary Lyft Pink membership Lyft is an equal opportunity employer committed to an inclusive workplace that fosters belonging. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, age, genetic information, or any other basis prohibited by law. We also consider qualified applicants with criminal histories consistent with applicable federal, state and local law. Lyft highly values having employees working in-office to foster a collaborative work environment and company culture. This role will be in-office on a hybrid schedule — Team Members will be expected to work in the office 3 days per week on Mondays, Wednesdays, and Thursdays. Lyft considers working in the office at least 3 days per week to be an essential function of this hybrid role. Your recruiter can share more information about the various in-office perks Lyft offers. Additionally, hybrid roles have the flexibility to work from anywhere for up to 4 weeks per year. #Hybrid The expected base pay range for this position in the San Francisco area is $132,000 - $165,000, not inclusive of potential equity offering, bonus or benefits. Salary ranges are dependent on a variety of factors, including qualifications, experience and geographic location. Your recruiter can share more information about the salary range specific to your working location and other factors during the hiring process.