Lyft

Design, build, and launch scalable software services and APIs with cross-functional teams. | Requires proficiency in Python or Golang and a degree or equivalent experience in a quantitative field. | At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive. With over half a billion rides and counting, Lyft is solving hard problems in a rapidly growing domain with a lot of data and creative solutions in Marketplace, Mapping, Fraud, Growth and beyond. Building a next-generation platform for low-cost, ultra-immersive transportation to improve people's lives requires robust, scalable software systems operating at massive scale. Our highly motivated Software Engineers work on these challenging problems and build the systems that directly impact various aspects of our core business. If you are a critical thinker with experience building software systems, passionate about solving business problems through well-crafted code and working in a dynamic, creative, and collaborative environment, we are searching for you. As an associate software engineer, you will be designing, building, and launching the services that power the platform's core products. Compared to similarly-sized technology companies, the set of problems that we tackle is incredibly diverse. They cut across transportation, distributed systems, backend services, mapping, personalization, and real-time infrastructure. We are hiring motivated engineers across each of these areas. We're looking for someone who is passionate about solving problems with code, building reliable and maintainable systems, and is excited about working in a fast-paced, innovative, and collegial environment. You will report to a Software Engineering Manager. Responsibilities: Partner with Engineers, Data Scientists, Product Managers, and Business Partners to build software for business and user impact Perform technical analysis and build proof-of-concept prototypes to explore and propose solutions to both new and existing problems Design and develop software components, services, and APIs Write production quality code to launch and operate systems at scale Evaluate software systems against business goals, reliability, and performance requirements Experience: B.S., M.S., or Ph.D. in Computer Science or other quantitative fields or related work experience Passion for building impactful software systems leveraging expertise in one or multiple areas Proficiency in Python, Golang, or other programming language Excellent communication skills and fluency in English Strong understanding of software engineering fundamentals, including data structures,algorithms, system design, testing, and distributed systems Benefits: Great medical, dental, and vision insurance options with additional programs available when enrolled Mental health benefits Family building benefits Child care and pet benefits 401(k) plan with company match to help save for your future In addition to 12 observed holidays, salaried team members have discretionary paid time off, hourly team members have 15 days paid time off 18 weeks of paid parental leave. Biological, adoptive, and foster parents are all eligible Subsidized commuter benefits Monthly Lyft credits and complimentary Lyft Pink membership Lyft is an equal opportunity employer committed to an inclusive workplace that fosters belonging. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, age, genetic information, or any other basis prohibited by law. We also consider qualified applicants with criminal histories consistent with applicable federal, state and local law. Lyft highly values having employees working in-office to foster a collaborative work environment and company culture. This role will be in-office on a hybrid schedule — Team Members will be expected to work in the office 3 days per week on Mondays, Wednesdays, and Thursdays. Lyft considers working in the office at least 3 days per week to be an essential function of this hybrid role. Your recruiter can share more information about the various in-office perks Lyft offers. Additionally, hybrid roles have the flexibility to work from anywhere for up to 4 weeks per year. #Hybrid The expected base pay range for this position in the San Francisco area is $108,000 - $135,000, not inclusive of potential equity offering, bonus or benefits. Salary ranges are dependent on a variety of factors, including qualifications, experience and geographic location. Your recruiter can share more information about the salary range specific to your working location and other factors during the hiring process.

Conduct fact investigations, coordinate e-discovery, manage legal files, and collaborate cross-functionally to improve legal workflows. | Bachelor's degree with 5+ years legal experience in complex litigation discovery, proficiency in Google Apps and Mac OS, strong organizational and communication skills. | At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive. Lyft is looking for a Litigation Paralegal to join our Legal team. Working closely with Lyft’s in-house litigation team, you will be responsible for conducting investigations, working with cross-functional partners, and helping keep Lyft’s legal operations efficient and organized. You should be a self-starter with a positive attitude who takes ownership of projects and works collaboratively with others. Responsibilities: Assist in-house counsel with administrative tasks, pre-litigation and litigation matters, and responding to legal requests. Conduct deep-dive fact investigations related to pre-litigation matters, arbitrations, and filed lawsuits Prepare memoranda and summaries of factual research and make recommendations to supervising attorneys Coordinate document collection and e-discovery workstreams Work cross-functionally with partners outside of Legal to gather facts and information and improve processes Liaise with internal and external counsel on a day-to-day basis Help define procedures and practices within Legal to promote efficient workflows and handling of legal requests Organize and maintain a variety of legal files, data, and information in high volume Additional responsibilities may include responding to consumer complaints, managing small claims court cases, and handling diverse special projects for in-house attorneys Experience: Bachelor’s degree and 5+ years relevant legal experience -- administrative, legal, operations, project management A JD or Paralegal certificate is not required for this position Experience handling discovery in complex litigation matters Strong oral and written communication skills Collaborative, with ability to cultivate cross-functional relationships Exceptionally organized, efficient, detail-oriented, and articulate Comfortable working with a high volume of information Ability to receive general direction and run projects independently Ability to operate in a fast-paced environment Ability to prioritize competing demands and deadlines with strong time management skills Generally comfortable utilizing new technology Proficiency working in a Mac environment, and specifically with Google Apps (Gmail, Calendar, Docs, Sheets, Drive, etc.), Slack, Excel, and Word You should be a Lyft user/believer Benefits: Great medical, dental, and vision insurance options with additional programs available when enrolled Mental health benefits Family building benefits Child care and pet benefits 401(k) plan with company match to help save for your future In addition to 12 observed holidays, salaried team members have discretionary paid time off, hourly team members have 15 days paid time off 18 weeks of paid parental leave. Biological, adoptive, and foster parents are all eligible Subsidized commuter benefits Monthly Lyft credits and complimentary Lyft Pink membership Lyft is an equal opportunity employer committed to an inclusive workplace that fosters belonging. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, age, genetic information, or any other basis prohibited by law. We also consider qualified applicants with criminal histories consistent with applicable federal, state and local law. Lyft highly values having employees working in-office to foster a collaborative work environment and company culture. This role will be in-office on a hybrid schedule — Team Members will be expected to work in the office 3 days per week on Mondays, Wednesdays, and Thursdays. Lyft considers working in the office at least 3 days per week to be an essential function of this hybrid role. Your recruiter can share more information about the various in-office perks Lyft offers. Additionally, hybrid roles have the flexibility to work from anywhere for up to 4 weeks per year. #Hybrid The expected base pay range for this position in the San Francisco area is $88,000 - $110,000, not inclusive of potential equity offering, bonus or benefits. Salary ranges are dependent on a variety of factors, including qualifications, experience and geographic location. Your recruiter can share more information about the salary range specific to your working location and other factors during the hiring process.

Investigate claims, conduct research, manage case tracking, handle court filings, and support litigation and employment operations. | Bachelor's degree and 5+ years legal experience, proficiency with Mac and Google Apps, ability to obtain notary license. | At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive. Lyft is looking for a Paralegal II to join its Legal Team! Working closely with Lyft’s in-house counsel and paralegal team, you will be responsible for investigating and responding to claims; conducting factual investigations; attending hearings and fact finding conferences; supporting administrative tracking of case related matters; and helping to keep Lyft’s employment and litigation operations efficient and organized. You should be a self-starter but able to take direction easily and with a good attitude. Come join the fun at Lyft! Responsibilities: Works closely with Lyft's in-house counsel Litigation & Employment team to support administrative, pre-litigation and litigation matters, as well as external legal requests. Manages, tracks, calendars, and files responses to claims. Independently conducts factual investigations to respond to administrative claims, demand letters, and other litigation and arbitration matters, and assist with drafting responses for these matters. Prepare memoranda and summaries of factual research and make recommendations to supervising attorneys. Assist with gathering documents and information to respond to discovery or information requests. Complete court or agency filings and attend court appearances or agency hearings. Thinks proactively about improving processes to help Lyft’s legal operations continue to scale effectively with incredible growth. Liaises with other teams within the company and external parties to ensure efficient workflow and handling of requests. Provides legal support to in-house attorneys, paralegals, and various internal business partners to ensure compliance with internal policies and procedures. Helps define procedures and practices within Legal to promote efficient workflows and handling of legal requests. Maintains overall governance of existing processes and strategies. Liaises with internal and external counsel and contacts on a day-to-day basis. Leads projects and tasks within a broader legal strategy in collaboration with other team members. Experience: Note that a JD or Paralegal certificate is not required for this position. Bachelor’s degree and 5+ years relevant legal experience. Law firm experience preferred. Experience handling discovery in complex litigation matters. Ability to obtain notary license. Strong oral and written communication skills. Exceptionally organized and efficient. Ability to operate in a fast-paced environment. Proficiency working in a Mac environment, and specifically with Google Apps (Gmail, Calendar, Docs, Sheets, etc.), Excel, and Word, and familiarity with various e-discovery tools. Benefits: Great medical, dental, and vision insurance options with additional programs available when enrolled Mental health benefits Family building benefits Child care and pet benefits 401(k) plan with company match to help save for your future In addition to 12 observed holidays, salaried team members have discretionary paid time off, hourly team members have 15 days paid time off 18 weeks of paid parental leave. Biological, adoptive, and foster parents are all eligible Subsidized commuter benefits Monthly Lyft credits and complimentary Lyft Pink membership Lyft is an equal opportunity employer committed to an inclusive workplace that fosters belonging. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, age, genetic information, or any other basis prohibited by law. We also consider qualified applicants with criminal histories consistent with applicable federal, state and local law. Lyft highly values having employees working in-office to foster a collaborative work environment and company culture. This role will be in-office on a hybrid schedule — Team Members will be expected to work in the office 3 days per week on Mondays, Wednesdays, and Thursdays. Lyft considers working in the office at least 3 days per week to be an essential function of this hybrid role. Your recruiter can share more information about the various in-office perks Lyft offers. Additionally, hybrid roles have the flexibility to work from anywhere for up to 4 weeks per year. #Hybrid The expected base pay range for this position in the New York City area is $88,000 - $110,000 Salary ranges are dependent on a variety of factors, including qualifications, experience and geographic location. Range is not inclusive of potential equity offering, bonus or benefits. Your recruiter can share more information about the salary range specific to your working location and other factors during the hiring process.

Lead business planning and central operations including workforce and vendor management, financial discipline, and operational readiness for product launches. | 10+ years in business strategy or operations with 5+ years senior leadership, strong quantitative skills, AI fluency, and experience in marketplace/platform businesses. | At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive. Sitting within the broader Safety & Customer Care team, Lyft's Customer Care Operations organization manages over 1.7 million monthly customer interactions and serves as the company's primary direct touchpoint with riders, drivers, and businesses — spanning frontline support across multiple customer segments, a global BPO workforce, and the central functions that enable them to operate at scale. The Director of Business Planning & Central Operations is a newly created role at the center of how Customer Care runs and grows. This leader will ensure the org is resourced and positioned for the future, and will own the functions that keep Customer Care financially disciplined and execution-ready. Reporting to the Senior Director of Customer Care Operations, they will lead five functions: Planning & Forecasting, Workforce Management, Readiness & Integration, Vendor Management, and Support Excellence. What You'll Do Business Planning & Strategy Partner with the Senior Director to drive H1 and H2 planning — translating annual objectives into operational plans, investment decisions, and resource models. Lead the investment brief process: sizing opportunities, articulating trade-offs, and building the business cases that secure resourcing for strategic priorities. Drive capacity planning, scenario modeling, and long-range forecasting to ensure the internal and external workforce scales efficiently alongside platform growth and AI adoption. Define and operationalize OKRs across the portfolio, then build the rhythms and infrastructure — scorecards, business reviews, and performance dashboards — that hold teams accountable and give leadership clear visibility into progress and outcomes. Growth & Integrations Lead operational readiness for major product launches, external partnerships, and platform expansions — ensuring Customer Care is prepared from scoping through hypercare. Own the integration framework for new lines of business and strategic partnerships, including Lyft's expansion into autonomous vehicles and external mobility platforms. Serve as the connective tissue between Customer Care and Product, Engineering, Legal, and Communications on initiatives with significant customer support implications. Vendor & Financial Operations Own financial operations across the portfolio, partnering with Finance and Workforce Management to maintain cost discipline, model the impact of product changes and AI automation, and invest strategically in quality and transformation. Lead end-to-end management of Lyft's BPO vendor relationships — owning governance cadences, enterprise-level performance reviews, SLA enforcement, escalation management, and contract renewals, in close partnership with Procurement for new and renegotiated agreements. People Leadership Hire, develop, and retain high-performing teams. Create clarity of ownership across a function that sits at the intersection of finance, operations, and technology, where the decisions made show up directly in customer experience and cost structure. What We're Looking For 10+ years in business strategy, operations, consulting, or investment banking, with at least 5 years in a senior leadership role owning complex operational or strategic functions. Strong financial and analytical foundation — comfortable building capacity models, stress-testing business cases, and translating the output into a crisp leadership narrative. Experience leading or supporting large-scale growth initiatives, integrations, or partnerships, ideally in a marketplace or platform business. AI fluency — you understand how AI is reshaping operations and can lead through that transformation with confidence. Exceptional cross-functional partner — you build trust with Finance, Product, Tech, and Operations and can drive alignment across a matrixed organization. Clear, direct, and decisive — you make decisions with the information available, communicate them crisply, and adapt when new data arrives. Experience in customer support or contact center operations is a plus, not a requirement. MBA or equivalent advanced degree preferred; strong quantitative background required. Benefits: Great medical, dental, and vision insurance options with additional programs available when enrolled Mental health benefits Family building benefits Child care and pet benefits 401(k) plan to help save for your future In addition to 12 observed holidays, salaried team members have discretionary paid time off, hourly team members have 15 days paid time off 18 weeks of paid parental leave. Biological, adoptive, and foster parents are all eligible Subsidized commuter benefits Lyft Pink - Lyft team members get an exclusive opportunity to test new benefits of our Ridership Program Lyft is an equal opportunity employer committed to an inclusive workplace that fosters belonging. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, age, genetic information, or any other basis prohibited by law. We also consider qualified applicants with criminal histories consistent with applicable federal, state and local law. Lyft highly values having employees working in-office to foster a collaborative work environment and company culture. This role will be in-office on a hybrid schedule — Team Members will be expected to work in the New York office 3 days per week on Mondays, Wednesdays, and Thursdays. Lyft considers working in the New York office at least 3 days per week to be an essential function of this hybrid role. Your recruiter can share more information about the various in-office perks Lyft offers. Additionally, hybrid roles have the flexibility to work from anywhere for up to 4 weeks per year. #Hybrid The expected base pay range for this position in the New York metro area is $192,000- $240,000. In addition to the base pay, this role is eligible for competitive equity awards, bonuses, and benefits. You can read more about Lyft’s employee benefits here. Total compensation is dependent on a variety of factors, including qualifications, experience, and geographic location. Your recruiter can share more information about the salary range specific to your working location and other factors during the hiring process.

Lead communications strategies for public policy and social impact initiatives, managing stakeholders and media relations to shape narratives. | 8+ years in communications focused on public policy or social impact, strong writing skills, and experience managing high-priority projects in fast-paced regulatory environments. | At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive. Lyft's Communications team is seeking a Senior Manager, Policy Communications, LUS & Social Impact to help lead the company's efforts across three interconnected areas: public policy, Lyft Urban Solutions (LUS), and social impact. This role serves as a key voice on policy issues critical to rideshare, transportation equity, and the future of mobility — shaping narratives with regulators, government officials, media, and the public. It also helps lead communications for Lyft's bikeshare and micromobility portfolio (LUS) and drives storytelling around Lyft's social impact programs and partnerships. You will work closely with Lyft's Policy, Legal, Government Affairs, LUS External Affairs, and Social Impact teams to develop and execute communications strategies across all three areas. This role requires collaboration and executive stakeholder management. It's built for a relationship-driven communicator who thrives in collaborative environments — someone who brings people together across teams, builds trust with senior leaders and external stakeholders, and is energized by the kind of deep partnership that comes from showing up consistently and in person to align communications with Lyft's broader strategy and brand voice. Responsibilities: Policy Communications Strategy Design and execute proactive communications strategies that advance Lyft's position on transportation, rideshare regulation, driver policy, safety, and mobility equity Develop and maintain a rapid response program ensuring accurate and timely information reaches media, regulators, and the public on high-priority policy issues Create and manage a strategic roadmap for public appearances, speaking opportunities, and thought leadership that positions Lyft leadership as credible voices in the policy space Partner with Government Affairs and Public Policy teams to align on strategic messaging for emerging legislation, regulatory proceedings, and government engagements Lyft Urban Solutions (LUS) Communications Help lead communications for Lyft's bikeshare and micromobility portfolio — including Citi Bike, Bay Wheels, Bluebikes, Divvy, and BIKETOWN — spanning policy, corporate, and consumer dimensions Partner with LUS External Affairs to develop earned media strategies and stakeholder outreach for program announcements, expansions, ridership milestones, and market launches Manage reactive press inquiries on LUS-related topics including pricing, ridership, safety, and regulatory developments across operating cities Support consumer-facing communications moments including rebrands, seasonal campaigns, and rider engagement initiatives in coordination with marketing and product teams Develop messaging and materials for LUS partnership announcements and corporate milestones Social Impact Communications Lead communications strategy for Lyft's social impact programs, including Round Up & Donate, Jobs Access, and Voting Access initiatives Develop compelling narratives and materials — including blog posts, press releases, and partner communications — that translate Lyft's social impact work into accessible public storytelling Manage earned media outreach for social impact announcements in coordination with external agency partners, prioritizing local storytelling and community voices Support recognition and award opportunities (e.g. Forbes Best Brands for Social Impact) that amplify Lyft's social commitments Partner with the Social Impact team and external nonprofit and corporate partners to develop joint communications plans Media & Stakeholder Relations Build and maintain strong, trust-based relationships with policy-focused journalists, editors, and outlets — including national press, trade media, and local reporters in key markets — cultivated through in-person briefings, industry events, and regular outreach Own proactive media outreach and manage inbound press inquiries on policy, LUS, and social impact topics Identify and cultivate third-party validators, advocates, and coalition partners who can amplify Lyft's messages Collaborate with Legal and Litigation teams in high-volume, fast-paced communications environments, providing real-time counsel and response during active proceedings or regulatory actions Executive & Cross-Functional Partnership Prepare senior executives and spokespeople for media interviews, policy briefings, legislative testimony, and public appearances — including developing talking points and providing media coaching Partner cross-functionally with Marketing, Brand, Legal, and Operations teams to ensure alignment between policy, LUS, and social impact communications and company-wide messaging Engage actively with Lyft's regional teams and travel on-site to key markets as needed to develop localized communications strategies and drive on-the-ground influence efforts Content & Campaign Development Write and edit high-quality communications materials including press releases, op-eds, statements, fact sheets, briefing documents, and messaging guides Develop content for owned channels — including blog posts, social copy, and digital campaigns — that translates complex policy and impact issues into accessible public narratives Support internal communications efforts that keep Lyft team members informed on policy, LUS, and social impact developments relevant to the business Experience: 8+ years of relevant experience in communications, with meaningful focus on public policy, government affairs, regulatory environments, advocacy, or social impact Proven track record developing and executing strategic communications campaigns at a tech company, in-house at a major corporation, or in a government/regulatory communications role Demonstrated knowledge of the rideshare, mobility, or transportation policy landscape — including familiarity with driver classification, safety regulation, accessibility, or local government dynamics Experience with urban mobility, micromobility, or transit communications is a strong plus Exceptional written and verbal communicator — including experience producing polished media materials, executive-ready briefings, and public-facing content under deadline pressure Established relationships with policy and tech press; demonstrated success securing media coverage on policy-related topics Proven ability to build trusted relationships with senior leaders, external partners, and cross-functional stakeholders across complex organizations Ability to manage multiple high-priority projects simultaneously in a fast-paced, rapidly changing environment Strong judgment and discretion in representing company positions on sensitive policy matters Experience with crisis communications and rapid response in regulatory or litigation-adjacent environments is a strong plus Bachelor's degree in Communications, Public Policy, Political Science, Journalism, or a related field Benefits: Great medical, dental, and vision insurance options with additional programs available when enrolled Mental health benefits Family building benefits Child care and pet benefits 401(k) plan with company match to help save for your future In addition to 12 observed holidays, salaried team members have discretionary paid time off, hourly team members have 15 days paid time off 18 weeks of paid parental leave. Biological, adoptive, and foster parents are all eligible Subsidized commuter benefits Monthly Lyft credits and complimentary Lyft Pink membership Lyft is an equal opportunity employer committed to an inclusive workplace that fosters belonging. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, age, genetic information, or any other basis prohibited by law. We also consider qualified applicants with criminal histories consistent with applicable federal, state and local law. Lyft highly values having employees working in-office to foster a collaborative work environment and company culture. This role will be in-office on a hybrid schedule — Team Members will be expected to work in the office 3 days per week on Mondays, Wednesdays, and Thursdays. Lyft considers working in the office at least 3 days per week to be an essential function of this hybrid role. Your recruiter can share more information about the various in-office perks Lyft offers. Additionally, hybrid roles have the flexibility to work from anywhere for up to 4 weeks per year. #Hybrid The expected base pay range for this position in the San Francisco area is $132,000 - $165,000, not inclusive of potential equity offering, bonus or benefits. Salary ranges are dependent on a variety of factors, including qualifications, experience and geographic location. Your recruiter can share more information about the salary range specific to your working location and other factors during the hiring process.

Lead product vision, roadmap, and execution to improve driver experience by reducing friction and enhancing platform quality. | 3+ years product management experience with consumer-facing products, strong analytical and communication skills, and ability to lead cross-functional teams. | At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive. Lyft connects people to transportation to change the way we live and get around our communities. We are looking for Product Managers who bring exceptional creative, strategic, and analytical skills to drive forward a best in class product. Product Management at Lyft leads the integration of engineering, data science, and design to achieve the company's purpose to serve and connect. We are looking for entrepreneurial and passionate Product Managers to innovate and execute across a rapidly growing, fast-paced company and industry. The Driver team is dedicated to fostering a platform of high-quality service by empowering drivers to perform their best. We are looking for a strategic product manager to join our dynamic and fast-paced team. In this role, you will identify and solve pain points that matter most to drivers by streamlining key interactions, reducing friction, and creating systems that feel intuitive, fair, and supportive. The ideal candidate brings high empathy, a strong analytical mindset, and a collaborative spirit, with the ability to work effectively across Lyft to deliver experiences that reflect our commitment to quality, transparency, and fairness. Responsibilities: • Deeply understand driver and business needs to set an ambitious product vision that motivates and inspires your team, peers and leadership • Set your team's goals and success metrics that align with Lyft's mission and drive maximum impact based on data analysis, market research and user research • Build a product roadmap to achieve your goals and lead a core team of engineers, designers, data scientists, and marketers to execute on it. • Build alignment and collaborate with partner teams on shared goals and initiatives • Communicate roadmaps, priorities, experiments and decisions across a broad set of audiences from partner teams to executive levels • Completely own your team's products, existing or new, from ideation, through development, to launch, growth and maintenance Experience: • 3+ years in product management, product design or equivalent consultant experience with significant time spent leading consumer facing products • Ability to make things happen: You manage project ambiguity, complexity, and interdependencies in an organized and structured way, and you are able to define and analyze metrics that inform the success of your products • Customer obsessed: Strong user empathy and experience in the customer discovery and product development process • Strong decision making: Experience building alignment and influencing decision making across org lines and with senior leadership; specifically showcasing strong judgment when balancing a flawless user experience and the needs of a two sided marketplace • Strong communication: Skills and intuition for communication strategy at every level - within teams, within the company, to users, and other audiences • Detail oriented: Balancing multiple projects, deadlines, and requests should be second nature to you Benefits: • Great medical, dental, and vision insurance options with additional programs available when enrolled • Mental health benefits • Family building benefits • Child care and pet benefits • 401(k) plan with company match to help save for your future • In addition to 12 observed holidays, salaried team members have discretionary paid time off, hourly team members have 15 days paid time off • 18 weeks of paid parental leave. Biological, adoptive, and foster parents are all eligible • Subsidized commuter benefits • Monthly Lyft credits and complimentary Lyft Pink membership Lyft is an equal opportunity employer committed to an inclusive workplace that fosters belonging. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, age, genetic information, or any other basis prohibited by law. We also consider qualified applicants with criminal histories consistent with applicable federal, state and local law. Lyft highly values having employees working in-office to foster a collaborative work environment and company culture. This role will be in-office on a hybrid schedule — Team Members will be expected to work in the office 3 days per week on Mondays, Wednesdays, and Thursdays. Lyft considers working in the office at least 3 days per week to be an essential function of this hybrid role. Your recruiter can share more information about the various in-office perks Lyft offers. Additionally, hybrid roles have the flexibility to work from anywhere for up to 4 weeks per year. #Hybrid The expected base pay range for this position in the New York City or San Francisco area is $128,000 - $160,000, not inclusive of potential equity offering, bonus or benefits. Salary ranges are dependent on a variety of factors, including qualifications, experience and geographic location. Your recruiter can share more information about the salary range specific to your working location and other factors during the hiring process.

Analyze business requirements and deliver BI solutions including reporting and stakeholder communication. | 4+ years experience in data/business analytics with strong SQL skills and BI platform knowledge. | At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive. The People Analytics team at Lyft exists to build data trust — turning people data into clear, reliable insights that help our HR Business Partners, talent leaders, and executives make better decisions. We're a small, high-impact team in the middle of a meaningful BI transformation: we recently moved to ThoughtSpot as our primary analytics platform, and we're not just replicating old dashboards — we're rethinking what self-service analytics looks like for a People team. That includes exploring ThoughtSpot's AI capabilities to surface proactive insights, enable natural language querying, and reduce the friction between a business question and a data answer. There's real greenfield work here, and we're looking for someone who wants to help define what AI-powered people analytics looks like at Lyft. We're looking for a Data Analyst to join our People Analytics team, based in Toronto. You'll report to the Senior Manager, People Analytics and serve as the first point of contact for incoming data requests across the People organization — triaging, scoping, and delivering on analytical needs ranging from quick ad-hoc pulls to fully built ThoughtSpot dashboards. This role is well-timed: you'll be joining as we complete our migration from Tableau to ThoughtSpot, which means you'll have genuine influence over how we build our reporting layer and push into ThoughtSpot's AI features — think natural language search, AI-generated insights, and proactive anomaly detection applied to people data. This isn't a "maintain the dashboard" role. It's a chance to help build something new. You'll be a self-starter who is equally comfortable writing SQL and presenting findings to a VP. Responsibilities: • Serve as the first point of contact for incoming data requests from across the People organization — scoping needs, setting expectations, and delivering high-quality analytical outputs • Build and maintain ThoughtSpot dashboards and liveboards for a broad stakeholder audience including recruiters, People Team members, HRBPs, managers, and executives • Explore and operationalize ThoughtSpot's AI capabilities — including Spotter and AI Highlights — to surface proactive insights for People stakeholders who may not know what question to ask yet • Build and administer survey programs in Qualtrics — including survey design, distribution logic, and close-out — and translate results into dashboards and ad-hoc analyses that inform People team decisions • Partner with Talent and People team leads to define key metrics and help them tell meaningful stories with their data • Translate analytical findings into clear, actionable insights for both People leadership and senior executives • Communicate fluently across technical and non-technical audiences — from SQL-level data discussions to exec-facing summaries • Collaborate with systems and operations partners to improve upstream data quality and enable better downstream analytics • Pull together ad-hoc datasets from disparate sources to answer discrete analytical questions quickly and accurately Experience: • 4+ years of experience in data or business analytics • 3+ years of SQL experience, with comfort pulling from complex, multi-source data environments • Experience with ThoughtSpot or a comparable modern BI platform; enthusiasm for AI-assisted analytics and a curiosity about what those tools unlock for people data specifically • Familiarity with Workday or a comparable HCM (understanding the business processes and data model, not just surface-level reporting) • Familiarity with Greenhouse or a comparable ATS preferred • Experience with Qualtrics or a comparable survey platform, including hands-on program administration and the ability to move from raw survey data to a clean, stakeholder-ready analysis • Experience building and maintaining analytical models that others rely on • Understanding of the nuances of people and recruiting data — org structures, headcount definitions, privacy considerations, and the ways these datasets can surprise you Benefits: • Extended health and dental coverage options, along with life insurance and disability benefits • Mental health benefits • Family building benefits • Child care and pet benefits • Access to a Lyft funded Health Care Savings Account • RRSP plan with company match to help save for your future • In addition to provincial observed holidays, salaried team members are covered under Lyft's flexible paid time off policy. The policy allows team members to take off as much time as they need (with manager approval). Hourly team members get 15 days paid time off, with an additional day for each year of service • Lyft is proud to support new parents with 18 weeks of paid time off, designed as a top-up plan to complement provincial programs. Biological, adoptive, and foster parents are all eligible. • Subsidized commuter benefits and Lyft ride credits Lyft is committed to creating an inclusive workforce that fosters belonging. Lyft believes that every person has a right to equal employment opportunities without discrimination because of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, marital status, family status, disability, pardoned record of offences, or any other basis protected by applicable law or by Company policy. Lyft also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Accommodation for persons with disabilities will be provided upon request in accordance with applicable law during the application and hiring process. Please contact your recruiter if you wish to make such a request. Lyft highly values having employees working in-office to foster a collaborative work environment and company culture. This role will be in-office on a hybrid schedule — Team Members will be expected to work in the office at least 3 days per week, including on Mondays, Wednesdays, and Thursdays. Lyft considers working in the office at least 3 days per week to be an essential function of this hybrid role. Your recruiter can share more information about the various in-office perks Lyft offers. Additionally, hybrid roles have the flexibility to work from anywhere for up to 4 weeks per year. #Hybrid The expected base pay range for this position in the Toronto area is CAD $90,000 - CAD $112,500, not inclusive of potential equity offering, bonus or benefits. Salary ranges are dependent on a variety of factors, including qualifications, experience and geographic location. Your recruiter can share more information about the salary range specific to your working location and other factors during the hiring process. Lyft may use artificial intelligence to screen applicants, however, Lyft employees make the ultimate selection and hiring decisions. This job fills an existing vacancy.