Luna Physical Therapy

Manage patient registration, scheduling, and record management, and coordinate communication with healthcare providers. | At least 1 year of office admin experience, proficiency with Google Suite, high school diploma, and ability to work remotely in the US. | Job Description: • Manage the registration, scheduling, and rescheduling processes for new and existing patients. • Ensure accurate record management by obtaining and communicating relevant patient information, such as identification, patient history, insurance details, missed appointment policy, therapist arrival instructions, and intake forms. • Receive, screen, and coordinate telephone calls from healthcare providers. • Proactively make outbound calls and send emails to patient leads. Requirements: • Office Admin experience, 1 year required • Demonstrates a high level of customer service and interpersonal communication skills • Call/Contact center or other high call volume experience, 1 year preferred • Proficient with Google Suite • Highly detail-oriented • Ability to multi-task in a fast-paced work environment • High School Diploma or equivalent • Must be able to work in the US without restriction • Candidates must have reliable, high-speed internet to perform the duties of this remote role. Additionally, a backup internet option is required to ensure uninterrupted connectivity in case of outages. • Please Note: • While this is a remote position, we are currently only able to hire in select U.S. states due to employment and tax requirements. Unfortunately, we are not hiring in all states at this time. • We still encourage applicants to apply as eligibility will be confirmed during the early stages of the hiring process. • To qualify for a fully remote role candidates must reside outside of a 50 mile radius from our Nashville office. Benefits: • Part time hours - Work a consistent, fixed schedule! We have a variety of part-time shifts, and your schedule will remain the same each week, providing stability and work-life balance. • A fun collaborative and supportive work environment with a fast-growing, innovative company. • Realistic growth opportunities

Assist with authorizations, claims management, insurance payments, and patient billing inquiries. Contribute to process improvements and team training while managing documentation and shared information about payers. | 1-2 years of experience with medical accounts receivable, preferably in outpatient therapy. Proven experience in healthcare billing and demonstrated training ability are required. | About Luna Physical therapy is powerful—for developing strength, managing emerging conditions, or recovering from surgery. But it’s challenging for physical therapy to make a significant clinical impact because therapists and patients are worn out. Through technology and innovation, Luna makes it easier to give and receive care. Driving faster recoveries for lasting health in an industry long overdue for change, Luna is reimagining the physical therapy experience for all. Join Our Claims Success Team! Are you passionate about ensuring accurate and efficient medical billing and coding processes? We're looking for a dedicated professional to join our Claims Success Team and play a key role in driving timely payments, reducing accounts receivable, and supporting patients with billing clarity and care. In this role, you'll assist with authorizations, claims management, insurance payments, and patient billing inquiries while contributing to process improvements and team training. If you're detail-oriented, a great communicator, and ready to make a meaningful impact, we'd love to hear from you! Apply today and be a vital part of our mission to deliver seamless revenue cycle operations! \n How you will have an impact: Able to assist with all Associate I functions Defined departmental work: Authorizations, Insurance Payments, Patient Payments, AR or Claims Input and development for Process creation or Process Improvement as needed Assist in specific areas of training for that department for new hires and shadowing teams Act as the first level of patient phone call escalation from Associates and Admins Assist and support interdepartmental coordination and support Manages all documentation and shared information about payers to all other teams Performs Ad Hoc tasks at managers discretion What you can offer Luna: Organized with the ability to identify and track progress against priorities 1-2 years of experience with medical accounts receivable, preferably in outpatient therapy Proven experience in healthcare billing Demonstrated training ability Span of Control: Works on assignments that are moderately difficult, requiring judgment in resolving issues or in making recommendations. Normally receives little instruction on daily work, general instructions on newly introduced assignments. What Luna can offer you: Opportunity to grow with a start-up that is revolutionizing the delivery of physical therapy Supportive leadership with lots of opportunity for those who wish to grow alongside of Luna Paid Time Off with holiday Medical, dental & vision insurance on the first of the month following start date \n $17 - $23 an hour Salary is dependent on experience and location: $17-$23 \n Physical therapy, delivered. www.getluna.com Care Exceptionally * Incredibly Relentless * Be Impactful * 1% Better, Every Day ~ Forbes America's Best Startup Employers of 2024 #111 ~ ~ Fast Company World's Most Innovative Companies of 2024 #13 in Healthcare ~ ~ Exceptional Performance Designation from Medicare/CMS MIPS 2022, 2023 ~ ~ Gold Indigo Design Award for mobile app design excellence 2020 ~