Lumos

Manage customer orders, provide support across multiple channels, and coordinate with cross-functional teams to ensure accurate service delivery. | Requires 3-4 years of experience in customer support or related fields, proficiency in CRM and order processing systems, and strong communication skills. | Lumos is looking for a full-time Business Support Specialist II! If you have experience as a Business Support Specialist - who’s excited for a fast-paced experience, ready to help us grow, and ready to recommend process changes that ensure we’re harnessing our technology to the best of our ability while broadening our ability to set up and maintain our service, we want to hear from you! The Business Sales Support Specialist is responsible for administrative tasks within the sales department, including data entry for business sales, metrics, and other critical information, while maintaining a well-organized system. This role involves engaging with customers across various channels, phone, chat, and email—to deliver exceptional service. As a Brand Ambassador, the specialist fosters and strengthens relationships with business customers. Company Summary Lumos is on a mission to deliver lightning-fast, 100% Fiber Optic internet to the communities that need it most. After the merger of Lumos Networks and North State in 2022, we quickly rose to become a leading fiber internet provider. And as of April 1, 2025, we’ve joined forces with T-Mobile to launch T-Fiber—a joint venture that blends Lumos’ infrastructure expertise with T-Mobile’s national reach to bring fiber to more homes than ever before. We currently connect over 475,000 homes, businesses, and multi-family buildings across nine states in the East and Midwest. With major growth in markets like Ohio, Alabama, Florida, and Georgia—and a shared goal of reaching 12 to 15 million homes by 2030—Lumos is playing a vital role in closing the digital divide. Our Mission and Values At Lumos, we are driven by our commitment to a brighter tomorrow. We take pride in being the first to deliver 100% Fiber Optic Internet for families, small businesses, and communities. We know the possibilities of tomorrow can’t be built on the infrastructure of yesterday. And when we deliver uninterrupted Internet and limitless capacity, we create new opportunities for everyone. We believe that the past is over, and the future is fast. That’s why we are who we are: the disruptors of the status quo. Guided by our purpose and startup mindset, we step up, move first, and adapt as we go. Here, there’s no hierarchy, only hustle. We are all servant leaders, confident in our purpose and humble enough to pay close attention to the details. We all have the power to help solve problems and find solutions for our customers and teammates - and we do - by putting people first and doing whatever it takes to build loyalty with our customers and within our team. We’re passionate about our customers’ experience. Their futures don’t stand still, and neither do ours. We’ll never stop reinventing ourselves to meet our customers’ evolving needs - because we know that our work, delivering 100% fiber optic internet, truly changes people’s lives. Essential Functions Quickly learns and applies knowledge of new product offerings to manage multiple priorities in a fast-paced environment. Resolves customer issues by clarifying concerns, researching solutions, implementing fixes, or escalating when necessary. Maintains accurate and timely documentation of sales activities, verifying service orders, and ensuring completeness throughout the process. Coordinates with Sales and cross-functional teams (Logistics, Activations, Operations, Engineering, Facilities) to gather necessary information and ensure accurate order entry and customer scheduling. Processes and manages customer orders, including pre-billing checks, scheduling installations, handling complex, multi-location accounts, and ensuring billing accuracy. Provides administrative support, managing escalations, complicated customer issues, and updates to processes and documentation. Handles calls efficiently while prioritizing first-call resolution and providing billing assistance, contract clarifications, and account adjustments. Utilizes Salesforce and other systems to manage orders, maintain customer records, and achieve performance metrics. Upholds company standards by delivering quality work, practicing Articles of Excellence, and enhancing customer experience. Consistently meets or exceeds key performance indicators and completes additional duties as assigned, maintaining dependable attendance. Knowledge, Skills, and Abilities Required 3–4 years of experience in a related field is required Strong ability to read, analyze, and interpret general business publications, professional journals, technical procedures, or government regulations. Skilled in writing reports, business correspondence, and procedure manuals. Capable of effectively presenting information and responding to questions from managers, clients, customers, and the public. Proficient in calculating figures such as discounts, interest, and completing pre-billing checks and verification. Demonstrates strong problem-solving skills, including the ability to follow written, oral, or diagrammed instructions and address issues involving multiple variables in standardized situations. Proficient in Contact Management Systems, Microsoft Office (Word, Excel, etc.), Data Entry, Payroll Systems, Customer Relationship Management (CRM) Software, and Order Processing Systems. Proven ability to perform effectively in a team-oriented environment. Previous experience in a call center is highly desirable Other Experience & Requirements Demonstrated expertise with CHR, OMNIA, ICMS, and Salesforce order entry processes, including a thorough understanding of order flows, standard intervals, and each stage of the process. Consistently exemplifies core values by fostering positive and productive relationships with internal and external customers. Exhibits strong attention to detail to ensure accuracy and quality in all tasks. Possesses excellent analytical, organizational, and time management skills to effectively handle multiple priorities. Proficient in communicating business billing and contract details, addressing inquiries, and managing Early Termination requests with clarity and professionalism Benefits & Perks Our commitment to communities includes recruiting and rewarding the Lumos team members who are working together to build a brighter tomorrow. We have: Comprehensive health, dental, and vision coverage. Competitive compensation packages, including bonus options for eligible positions. Paid Time Off & Paid Holidays. Health Savings Accounts (HSAs) and Flexible Spending Accounts (FSAs). 100% employer-paid life and disability insurance. Employee Assistance Program (EAP) with access to professional support for life’s challenges. 401K plan w/ up to 5% employer contribution and a self-directed brokerage option. Wellness program offering education and cash incentives for gym attendance and nutrition programs. Employee referral bonuses. Discounts on Lumos Fiber Internet for employees who live in our service areas. At Lumos we recruit, hire, employ, train, promote, and compensate individuals based on job-related qualifications and abilities. We have a longstanding policy of providing a work environment that respects the dignity and worth of each individual and is free from all forms of employment discrimination, including harassment, because of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We will provide reasonable accommodation to qualified individuals with disabilities or based on a sincerely held religious belief, in accordance with applicable laws.

Provide technical support for residential and small business customers across various services, monitor outages, and document support activities. | Requires 1-3 years of customer support or network troubleshooting experience, with strong problem-solving and communication skills. | Lumos is looking for a full-time Network Support Specialist I! Our Network Support Specialists are the first line of technical support—playing a key role in delivering fast, reliable solutions to our customers. In this role, you’ll work directly with residential and small business customers to troubleshoot and resolve issues across Voice, Data, Security, and Video services. You’ll gain hands-on experience with technologies like IPTV, POTS, DSL, and fiber-to-the-premise broadband, while helping manage escalations, monitor service performance, and support internal network operations. If you're someone who enjoys solving problems, thrives in a fast-paced environment, and has a passion for helping others through technology, this is a great opportunity to grow your skills and make an impact. **This position is remote with in-person training required at our High Point, NC location** Company Summary Lumos is on a mission to deliver lightning-fast, 100% Fiber Optic internet to the communities that need it most. After the merger of Lumos Networks and North State in 2022, we quickly rose to become a leading fiber internet provider. And as of April 1, 2025, we’ve joined forces with T-Mobile to launch T-Fiber—a joint venture that blends Lumos’ infrastructure expertise with T-Mobile’s national reach to bring fiber to more homes than ever before. We currently connect over 475,000 homes, businesses, and multi-family buildings across nine states in the East and Midwest. With major growth in markets like Ohio, Alabama, Florida, and Georgia—and a shared goal of reaching 12 to 15 million homes by 2030—Lumos is playing a vital role in closing the digital divide. Our Mission and Values At Lumos, we are driven by our commitment to a brighter tomorrow. We take pride in being the first to deliver 100% Fiber Optic Internet for families, small businesses, and communities. We know the possibilities of tomorrow can’t be built on the infrastructure of yesterday. And when we deliver uninterrupted Internet and limitless capacity, we create new opportunities for everyone. We believe that the past is over, and the future is fast. That’s why we are who we are: the disruptors of the status quo. Guided by our purpose and startup mindset, we step up, move first, and adapt as we go. Here, there’s no hierarchy, only hustle. We are all servant leaders, confident in our purpose and humble enough to pay close attention to the details. We all have the power to help solve problems and find solutions for our customers and teammates - and we do - by putting people first and doing whatever it takes to build loyalty with our customers and within our team. We’re passionate about our customers’ experience. Their futures don’t stand still, and neither do ours. We’ll never stop reinventing ourselves to meet our customers’ evolving needs - because we know that our work, delivering 100% fiber optic internet, truly changes people’s lives. Essential Functions Troubleshoot and resolve technical issues across hardware, software, video, broadband, & phone services for residential and small business customers. Support both Business and Residential products, delivering effective solutions in a timely manner. Accurately document all interactions and updates in the service database throughout each stage of the support process. Monitor outages and maintenance events, gathering data and escalating when needed. Identify root causes, implement solutions, & escalate unresolved issues as appropriate. Demonstrate adaptability and retention of product knowledge while effectively managing multiple priorities in a fast-paced environment. Represent the company professionally by practicing the Articles of Excellence & delivering quality service. Work scheduled shifts including nights, weekends, & holidays based on business needs. Perform additional tasks as assigned to meet business goals. Knowledge, Skills, and Abilities Required 1–3 years of experience in customer support, network troubleshooting, or technical service—preferably within the telecommunications industry. High school diploma or equivalent required; technical certifications or relevant coursework are a plus. Comfortable reading and applying technical documentation, manuals, and procedures. Demonstrated proficiency using computer, email applications, and Microsoft Office. Other Experience & Requirements Strong problem-solving skills with the ability to think critically and resolve technical issues efficiently. Ability to thrive in a fast-paced environment and stay focused when managing multiple tasks. Organized and dependable, with a proven ability to manage multiple support tickets while ensuring accuracy and follow-through. Strong communicator with the ability to explain technical information clearly and simply. Physical Requirements Frequent sedentary periods using computers, keyboard, and other peripherals. Near-constant use of sight, speech, hearing, comprehension, and reasoning. At Lumos we recruit, hire, employ, train, promote, and compensate individuals based on job-related qualifications and abilities. We have a longstanding policy of providing a work environment that respects the dignity and worth of each individual and is free from all forms of employment discrimination, including harassment, because of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We will provide reasonable accommodation to qualified individuals with disabilities or based on a sincerely held religious belief, in accordance with applicable laws. Benefits & Perks Our commitment to communities includes recruiting and rewarding the Lumos team members who are working together to build a brighter tomorrow. We have: Comprehensive health, dental, and vision coverage. Competitive compensation packages, including bonus options for eligible positions. Paid Time Off & Paid Holidays. Health Savings Accounts (HSAs) and Flexible Spending Accounts (FSAs). 100% employer-paid life and disability insurance. Employee Assistance Program (EAP) with access to professional support for life’s challenges. 401K plan w/ up to 5% employer contribution and a self-directed brokerage option. Wellness program offering education and cash incentives for gym attendance and nutrition programs. Employee referral bonuses. Discounts on Lumos Fiber Internet for employees who live in our service areas. At Lumos we recruit, hire, employ, train, promote, and compensate individuals based on job-related qualifications and abilities. We have a longstanding policy of providing a work environment that respects the dignity and worth of each individual and is free from all forms of employment discrimination, including harassment, because of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We will provide reasonable accommodation to qualified individuals with disabilities or based on a sincerely held religious belief, in accordance with applicable laws.

Manage and coordinate OSP construction projects, ensuring safety, quality, and timely completion while maintaining relationships with subcontractors. | Requires 5+ years of telecom or OSP construction experience, knowledge of OSHA and NESC standards, and ability to travel frequently across Georgia. | Lumos is looking for a full-time OSP Construction Project Engineer! If you are an experienced telecom construction professional who’s excited for a fast-paced experience, ready to help us grow, and ready to recommend process changes that ensure we’re harnessing our technology to the best of our ability while broadening our ability to set up and maintain our service, we want to hear from you! Our OSP Construction Project Engineers build relationships with subcontractor partners to facilitate the Outside Plant (OSP) Construction & installation of our network within a specific market - tracking all projects for safe, on-time completion in alignment with budget parameters. Lumos’s critical infrastructure builds encompass poles, areal, buried, & underground fiber facilities. Our CPEs must reside within commutable distance of the assigned market - frequent onsite presence is essential. ***Hybrid Position*** This is a 95% field based role. Successful candidates must reside within a 45 minute commuting distance from Fuquay-Varina, North Carolina. Company vehicle + Mobile phone provided. Valid, fully unencumbered Driver’s License required. Company Summary Lumos is on a mission to deliver lightning-fast, 100% Fiber Optic internet to the communities that need it most. After the merger of Lumos Networks and North State in 2022, we quickly rose to become a leading fiber internet provider. And as of April 1, 2025, we’ve joined forces with T-Mobile to launch T-Fiber—a joint venture that blends Lumos’ infrastructure expertise with T-Mobile’s national reach to bring fiber to more homes than ever before. We currently connect over 475,000 homes, businesses, and multi-family buildings across nine states in the East and Midwest. With major growth in markets like Ohio, Alabama, Florida, and Georgia—and a shared goal of reaching 12 to 15 million homes by 2030—Lumos is playing a vital role in closing the digital divide. Our Mission and Values At Lumos, we are driven by our commitment to a brighter tomorrow. We take pride in being the first to deliver 100% Fiber Optic Internet for families, small businesses, and communities. We know the possibilities of tomorrow can’t be built on the infrastructure of yesterday. And when we deliver uninterrupted Internet and limitless capacity, we create new opportunities for everyone. We believe that the past is over, and the future is fast. That’s why we are who we are: the disruptors of the status quo. Guided by our purpose and startup mindset, we step up, move first, and adapt as we go. Here, there’s no hierarchy, only hustle. We are all servant leaders, confident in our purpose and humble enough to pay close attention to the details. We all have the power to help solve problems and find solutions for our customers and teammates - and we do - by putting people first and doing whatever it takes to build loyalty with our customers and within our team. We’re passionate about our customers’ experience. Their futures don’t stand still, and neither do ours. We’ll never stop reinventing ourselves to meet our customers’ evolving needs - because we know that our work, delivering 100% fiber optic internet, truly changes people’s lives. Essential Functions Travels regularly to multiple active construction markets across Georgia to maintain a strong field presence and ensure alignment with project expectations. Builds and maintains relationships with local subcontractor and other partners to manage OSP crews’ activity - accomplishing required work safely, on time & within budget. Tracks crew progress and reports on it to internal teams, picking up whatever is required & delivering critical information to ensure leadership understands real-time job progress. Partners with & monitors OSP subcontractor crews to drive a safety culture at worksites. Ensures OSP subcontractor crews meet NESC code for aerial construction. Partners with internal teams on materials forecasting, scheduling, and other activities. Coordinates with internal and external teams on all permit needs. Complies with all safety regulations & requirements to maintain a successful safety record. Performs other duties as assigned, including departmental & cross-functional projects. Knowledge, Skills, and Abilities Required Willingness and ability to travel frequently across Georgia to support field operations in multiple markets. Excellent verbal and written communication skills. Strong interpersonal, relationship building & influencing skills. Proven project management experience – running multiple concurrent projects across a geographic area by travelling, working onsite & remotely as required. Strong knowledge of OSHA rules, site safety, National Electric Safety Code (NESC) requirements, and associated construction and telecommunications federal and local regulations. Able to work independently & collaboratively in a fast-paced environment. Demonstrates strong work ethic – reporting promptly & consistently, and with a sense of urgency based on deadlines and competing priorities. Other Experience & Requirements 5+ years’ technical experience working in OSP Engineering, Construction, or Operations. High school diploma or equivalent required; Associates or Bachelor’s degree preferred. Valid, fully unencumbered Driver’s License required. Proactive, independent, and ability to take initiative to keep on-task and on-target. Fiber or Telecom industry experience essential. Physical Requirements Frequent time spent walking, standing in the elements at construction worksites. Must utilize appropriate clothing and footwear to maintain safety. Frequent sedentary periods using computer, keyboard, and other peripherals. Near-constant use of sight, speech, hearing, comprehension, and reasoning. Benefits & Perks Our commitment to communities includes recruiting and rewarding the Lumos team members who are working together to build a brighter tomorrow. We have: Comprehensive health, dental, and vision coverage. Competitive compensation packages, including bonus options for eligible positions. Paid Time Off & Paid Holidays. Health Savings Accounts (HSAs) and Flexible Spending Accounts (FSAs). 100% employer-paid life and disability insurance. Employee Assistance Program (EAP) with access to professional support for life’s challenges. 401K plan w/ up to 5% employer contribution and a self-directed brokerage option. Wellness program offering education and cash incentives for gym attendance and nutrition programs. Employee referral bonuses. Discounts on Lumos Fiber Internet for employees who live in our service areas. At Lumos we recruit, hire, employ, train, promote, and compensate individuals based on job-related qualifications and abilities. We have a longstanding policy of providing a work environment that respects the dignity and worth of each individual and is free from all forms of employment discrimination, including harassment, because of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We will provide reasonable accommodation to qualified individuals with disabilities or based on a sincerely held religious belief, in accordance with applicable laws.

The Construction Manager will oversee the execution of Outside Plant (OSP) network builds, ensuring they are completed safely, on time, and within budget. This role involves motivating subcontractor teams and collaborating with internal teams to build relationships with local officials and community representatives. | Candidates should have over 10 years of experience in OSP construction or related fields, with 2-5 years in a leadership role. A high school diploma is required, while a bachelor's degree is preferred, along with proven project management skills. | Lumos is looking for a full-time Manager – OSP Construction in our Augusta, GA Market! If you have experience as a construction leader in telecommunications & FTTH who’s excited for a fast-paced experience, ready to help us grow, and ready to recommend process changes that ensure we’re harnessing our technology to the best of our ability while broadening our ability to set up and maintain our service, we want to hear from you! As a Manager – you’ll power the flawless execution of Outside Plant (OSP) network builds - directly interfacing with & influencing subcontractor teams. You’ll motivate them to accomplish the important efforts that build Lumos’s fiber network – while collaborating with internal Lumos teams to build relationships with local officials & community representatives. Company Summary Lumos is on a mission to deliver lightning-fast, 100% Fiber Optic internet to the communities that need it most. After the merger of Lumos Networks and North State in 2022, we quickly rose to become a leading fiber internet provider. And as of April 1, 2025, we’ve joined forces with T-Mobile to launch T-Fiber—a joint venture that blends Lumos’ infrastructure expertise with T-Mobile’s national reach to bring fiber to more homes than ever before. We currently connect over 475,000 homes, businesses, and multi-family buildings across nine states in the East and Midwest. With major growth in markets like Ohio, Alabama, Florida, and Georgia—and a shared goal of reaching 12 to 15 million homes by 2030—Lumos is playing a vital role in closing the digital divide. Our Mission and Values At Lumos, we are driven by our commitment to a brighter tomorrow. We take pride in being the first to deliver 100% Fiber Optic Internet for families, small businesses, and communities. We know the possibilities of tomorrow can’t be built on the infrastructure of yesterday. And when we deliver uninterrupted Internet and limitless capacity, we create new opportunities for everyone. We believe that the past is over, and the future is fast. That’s why we are who we are: the disruptors of the status quo. Guided by our purpose and startup mindset, we step up, move first, and adapt as we go. Here, there’s no hierarchy, only hustle. We are all servant leaders, confident in our purpose and humble enough to pay close attention to the details. We all have the power to help solve problems and find solutions for our customers and teammates - and we do - by putting people first and doing whatever it takes to build loyalty with our customers and within our team. We’re passionate about our customers’ experience. Their futures don’t stand still, and neither do ours. We’ll never stop reinventing ourselves to meet our customers’ evolving needs - because we know that our work, delivering 100% fiber optic internet, truly changes people’s lives. Essential Functions Accomplishes assigned market builds safely, on time & within budget. Manages the scheduling and coordination of the maintenance, repair, and upgrade of OSP facilities and the surrounding communities including rehab work, customer & community concern responses, OSP generator routines, and emergency call-outs. Delegates responsibility effectively & empowers direct reports to accomplish market tasks – designing builds, tracking & reporting progress, and motivating contractor crews. Influences internal & external teams to ensure commitment to progress and staying on-target. Interfaces directly with local governments & communities – responding timely & graciously. Keeps internal & external stakeholders informed on build progress at all times. Provides technical leadership and expertise to direct reports and subcontractor partner teams; establishes, standardizes and improves processes. Coordinates with various utilities partners and associated pole, aerial, etc. teams in alignment with internal Lumos engineering teams to carefully plan & execute all necessary objectives. Manages CAPEX, OPEX, and inventory tracking – tracking progress & approving expenses. Accountable for building & maintaining a high-performing team: selects top-tier candidates, evaluates performance, and identifies training & coaching opportunities. Performs other duties as assigned, including departmental and cross-functional projects. Knowledge, Skills, and Abilities Required Excellent verbal & written communication skills. Strong experience influencing & directing the work of others. Exceptional interpersonal skills: capable of respectfully engaging with direct reports, multiple internal teams, external contractors, and a wide variety of community stakeholders. Solid experience with computer and peripherals, and software including Smart Sheets or similar as well MS Office: particularly Excel, Outlook, and Word; Visio and PPT helpful. Other Experience & Requirements 10+ years’ experience in OSP construction, engineering, or operations fiber builds. 2-5 years’ experience leading techs and contractors in a fiber build environment. High school diploma or equivalent required; Bachelor’s degree preferred. Proven project management skills; able to effectively manage and accomplish multiple concurrent milestones to closure within assigned market. Proactive, independent, and ability to take initiative to keep on-task and on-target. Active, fully unencumbered driver’s license. Fiber or Telecom industry experience is essential. Physical Requirements Frequently operates computer, keyboard, and related peripherals. Frequent travel to construction sites – standing, walking, & safely navigating in all weather. Near-constant use of sight, speech, hearing, comprehension, and reasoning. Benefits & Perks Our commitment to communities includes recruiting and rewarding the Lumos team members who are working together to build a brighter tomorrow. We have: Comprehensive health, dental, and vision coverage. Competitive compensation packages, including bonus options for eligible positions. Paid Time Off & Paid Holidays. Health Savings Accounts (HSAs) and Flexible Spending Accounts (FSAs). 100% employer-paid life and disability insurance. Employee Assistance Program (EAP) with access to professional support for life’s challenges. 401K plan w/ up to 5% employer contribution and a self-directed brokerage option. Wellness program offering education and cash incentives for gym attendance and nutrition programs. Employee referral bonuses. Discounts on Lumos Fiber Internet for employees who live in our service areas. At Lumos we recruit, hire, employ, train, promote, and compensate individuals based on job-related qualifications and abilities. We have a longstanding policy of providing a work environment that respects the dignity and worth of each individual and is free from all forms of employment discrimination, including harassment, because of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We will provide reasonable accommodation to qualified individuals with disabilities or based on a sincerely held religious belief, in accordance with applicable laws.