Lumos

Guide strategic enterprise customers through onboarding, adoption, and expansion while influencing product roadmap and delivering executive business reviews. | 7+ years customer success experience with 3+ years managing enterprise accounts and exceeding retention targets, plus ability to communicate complex technical concepts. | Every breach, every failed audit, every new hire stuck in onboarding purgatory traces back to the same question: who has access to what — and should they? Identity is where modern companies break. Too much access leaks data. Too little grinds the business to a halt. Lumos is the industry's first Autonomous Identity Platform — software that doesn't just surface access risk, but acts on it. We started with a self-service AppStore and grew into the critical infrastructure connecting apps, identities, and data for GitHub, MongoDB, Mars, Pinterest, Anduril, Intercom, Roku, and Netskope. At the center is Albus, our AI agent for identity — mining roles, approving access, and catching the drift humans miss. You'll ship work that thousands of IT and security teams touch every day. You'll own problems without playbooks, because the category is being redefined in real time — by us. Why Lumos? 🚀 Jump on a rocketship. Since launching out of stealth in April 2022, we've grown from 20 to ~130 Alchemists and raised over $65M from a16z, Scale, Neo, Greg Brockman (President at OpenAI), and Phil Venables (CISO at Google). ⭐ Customers love us — and so does the industry. Named a Strong Performer in the 2026 Gartner Voice of the Customer for IGA — 4.7/5, with 96% of reviewers saying they'd recommend us. Our customers cut time-to-access by 98%, slash IT tickets by 72%, and eliminate excess privilege at scale. 🏆 A culture worth joining. Three years running on Forbes' Top 100 Best Startup Employers in America (2024, 2025, 2026) — measured on culture, retention, growth, and job creation. That's our Alchemists, not our marketing. See what we live by here. As a Lumos Enterprise Customer Success Manager, you’ll be the trusted partner to our largest and most strategic customers. You’ll guide them through onboarding, ensure adoption and expansion, and influence both customer outcomes and our product roadmap. ✨ Your Responsibilities Onboarding Expert: Partner with Account Executives and Solutions Engineers for a seamless handoff from prospect to customer. Ensure kickoff and implementation goals are met, with ROI achieved within the expected timeline. Lifecycle + Renewals: Build and execute account strategies to drive adoption, expansion, and retention. Define goals, playbooks, and metrics; monitor customer health; and proactively identify risks and opportunities. Trusted Partner: Develop multi-threaded, executive-level relationships. Deliver purposeful QBRs/EBRs that connect business goals to Lumos impact and establish long-term success plans. Voice of the Customer: Surface customer insights to influence product, marketing, and GTM. Partner with Product, Engineering, SE, and Sales to proactively address risks and drive adoption. Consultative Advisor: Guide customers on Lumos best practices and technology strategy. Ensure usage of key product features to accelerate value realization and growth. 🙌 What We're Looking For: 7+ years of experience in Customer Success or a related customer-facing role 3+ years of experience managing enterprise-level customers, driving adoption, and fostering long-term partnerships A demonstrated track record of directly owning and exceeding GRR and NRR targets. Proven ability to build strong relationships and engage with senior stakeholders Skilled at communicating complex or technical concepts in a clear, accessible way to technical and non-technical audiences Hands-on experience collaborating with technical teams, such as Security, Engineering, or DevOps Bonus: Experience in the identity or security space, or a background working in high-growth startup environments 🙌 What We Value We also care about whether you would be a good fit for Lumos based on the values and characteristics that define how we achieve outcomes, not just your resume. Thank you for considering Lumos, we hope to hear from you! 🎉 💰Pay Range $160,000 - $180,000. Note that this range is a good faith estimate of likely pay for this role; upon hire, the pay may differ due to skill and/or level of experience. 💸 Benefits and Perks: 💻 Remote-first culture – Work from anywhere within ±4 hours of Pacific Time. 🏥 Medical, dental & vision insurance – 100% of premiums covered for employees, 60% for dependents. HSA and FSA available with employer contribution. International benefits align with local standards. 🧠 Mental health support – Access to mental health resources and support. 💪 Monthly wellness stipend – A monthly stipend for gym memberships, fitness apps, and whatever helps you recharge. 🛡️ Life & disability insurance – Life insurance, short-term disability, and long-term disability coverage available. 🌴 Flexible PTO – Flexible time off with a minimum annual requirement, because rest is part of doing your best work. 👶 Parental leave – Up to 16 weeks of paid parental leave for expecting parents. 📚 $1,000 annual learning stipend – An annual budget for courses, books, conferences, and certifications. ✈️ Company & team offsites – Company and team bonding trips throughout the year, fully covered by Lumos. 💰 401(k) with matching – Employer 401(k) matching to help you save for the future.

The Construction Manager will oversee the execution of Outside Plant (OSP) network builds, ensuring they are completed safely, on time, and within budget. This role involves motivating subcontractor teams and collaborating with internal teams to build relationships with local officials and community representatives. | Candidates should have over 10 years of experience in OSP construction or related fields, with 2-5 years in a leadership role. A high school diploma is required, while a bachelor's degree is preferred, along with proven project management skills. | Lumos is looking for a full-time Manager – OSP Construction in our Augusta, GA Market! If you have experience as a construction leader in telecommunications & FTTH who’s excited for a fast-paced experience, ready to help us grow, and ready to recommend process changes that ensure we’re harnessing our technology to the best of our ability while broadening our ability to set up and maintain our service, we want to hear from you! As a Manager – you’ll power the flawless execution of Outside Plant (OSP) network builds - directly interfacing with & influencing subcontractor teams. You’ll motivate them to accomplish the important efforts that build Lumos’s fiber network – while collaborating with internal Lumos teams to build relationships with local officials & community representatives. Company Summary Lumos is on a mission to deliver lightning-fast, 100% Fiber Optic internet to the communities that need it most. After the merger of Lumos Networks and North State in 2022, we quickly rose to become a leading fiber internet provider. And as of April 1, 2025, we’ve joined forces with T-Mobile to launch T-Fiber—a joint venture that blends Lumos’ infrastructure expertise with T-Mobile’s national reach to bring fiber to more homes than ever before. We currently connect over 475,000 homes, businesses, and multi-family buildings across nine states in the East and Midwest. With major growth in markets like Ohio, Alabama, Florida, and Georgia—and a shared goal of reaching 12 to 15 million homes by 2030—Lumos is playing a vital role in closing the digital divide. Our Mission and Values At Lumos, we are driven by our commitment to a brighter tomorrow. We take pride in being the first to deliver 100% Fiber Optic Internet for families, small businesses, and communities. We know the possibilities of tomorrow can’t be built on the infrastructure of yesterday. And when we deliver uninterrupted Internet and limitless capacity, we create new opportunities for everyone. We believe that the past is over, and the future is fast. That’s why we are who we are: the disruptors of the status quo. Guided by our purpose and startup mindset, we step up, move first, and adapt as we go. Here, there’s no hierarchy, only hustle. We are all servant leaders, confident in our purpose and humble enough to pay close attention to the details. We all have the power to help solve problems and find solutions for our customers and teammates - and we do - by putting people first and doing whatever it takes to build loyalty with our customers and within our team. We’re passionate about our customers’ experience. Their futures don’t stand still, and neither do ours. We’ll never stop reinventing ourselves to meet our customers’ evolving needs - because we know that our work, delivering 100% fiber optic internet, truly changes people’s lives. Essential Functions Accomplishes assigned market builds safely, on time & within budget. Manages the scheduling and coordination of the maintenance, repair, and upgrade of OSP facilities and the surrounding communities including rehab work, customer & community concern responses, OSP generator routines, and emergency call-outs. Delegates responsibility effectively & empowers direct reports to accomplish market tasks – designing builds, tracking & reporting progress, and motivating contractor crews. Influences internal & external teams to ensure commitment to progress and staying on-target. Interfaces directly with local governments & communities – responding timely & graciously. Keeps internal & external stakeholders informed on build progress at all times. Provides technical leadership and expertise to direct reports and subcontractor partner teams; establishes, standardizes and improves processes. Coordinates with various utilities partners and associated pole, aerial, etc. teams in alignment with internal Lumos engineering teams to carefully plan & execute all necessary objectives. Manages CAPEX, OPEX, and inventory tracking – tracking progress & approving expenses. Accountable for building & maintaining a high-performing team: selects top-tier candidates, evaluates performance, and identifies training & coaching opportunities. Performs other duties as assigned, including departmental and cross-functional projects. Knowledge, Skills, and Abilities Required Excellent verbal & written communication skills. Strong experience influencing & directing the work of others. Exceptional interpersonal skills: capable of respectfully engaging with direct reports, multiple internal teams, external contractors, and a wide variety of community stakeholders. Solid experience with computer and peripherals, and software including Smart Sheets or similar as well MS Office: particularly Excel, Outlook, and Word; Visio and PPT helpful. Other Experience & Requirements 10+ years’ experience in OSP construction, engineering, or operations fiber builds. 2-5 years’ experience leading techs and contractors in a fiber build environment. High school diploma or equivalent required; Bachelor’s degree preferred. Proven project management skills; able to effectively manage and accomplish multiple concurrent milestones to closure within assigned market. Proactive, independent, and ability to take initiative to keep on-task and on-target. Active, fully unencumbered driver’s license. Fiber or Telecom industry experience is essential. Physical Requirements Frequently operates computer, keyboard, and related peripherals. Frequent travel to construction sites – standing, walking, & safely navigating in all weather. Near-constant use of sight, speech, hearing, comprehension, and reasoning. Benefits & Perks Our commitment to communities includes recruiting and rewarding the Lumos team members who are working together to build a brighter tomorrow. We have: Comprehensive health, dental, and vision coverage. Competitive compensation packages, including bonus options for eligible positions. Paid Time Off & Paid Holidays. Health Savings Accounts (HSAs) and Flexible Spending Accounts (FSAs). 100% employer-paid life and disability insurance. Employee Assistance Program (EAP) with access to professional support for life’s challenges. 401K plan w/ up to 5% employer contribution and a self-directed brokerage option. Wellness program offering education and cash incentives for gym attendance and nutrition programs. Employee referral bonuses. Discounts on Lumos Fiber Internet for employees who live in our service areas. At Lumos we recruit, hire, employ, train, promote, and compensate individuals based on job-related qualifications and abilities. We have a longstanding policy of providing a work environment that respects the dignity and worth of each individual and is free from all forms of employment discrimination, including harassment, because of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We will provide reasonable accommodation to qualified individuals with disabilities or based on a sincerely held religious belief, in accordance with applicable laws.