Lumin Digital

Lead strategic direction of Insights by managing a multidisciplinary team and collaborating with executives to integrate data-driven insights into business strategies. | Bachelor's degree with 8+ years in data analytics or user research including 3+ years leadership, SaaS or fintech experience, and proficiency with SQL, Looker, Pendo, Fullstory. | Basic Function The Director of Product Insights is responsible for shaping and operationalizing the strategic direction of the Insights function in alignment with the broader Product strategy. This position leads a multidisciplinary team of data scientists and researchers, drives enterprise-wide analytics initiatives, and collaborates closely with executive leadership and across teams to influence product, marketing, and business strategies. The Director is a confident leader who champions a culture of data-driven decision-making and empowers teams with actionable insights. Essential Functions and Responsibilities: Define and deliver the strategic roadmap for the Insights function, aligning priorities with Lumin Digital’s business and product objectives. Advise and partner with executive leadership across Product, Marketing, CX, Design, and Engineering to integrate data and research into long-term strategic decisions. Lead cross-functional analytics and research programs that identify high-value opportunities, optimize customer experiences, and mitigate risks through continuous monitoring of user engagement, product performance, and behavioral trends. Oversee the design and governance of enterprise-wide KPIs, dashboards, and reporting frameworks to measure customer experience, product outcomes, and market trends. Champion the voice of the customer by synthesizing qualitative and quantitative insights into clear, actionable recommendations for senior decision-makers. Build, scale, and develop a high-performing multidisciplinary team of data scientists, analysts, and researchers, fostering a culture of innovation, accountability, and continuous learning. Manage operational budgets, vendor relationships, and analytics tools to ensure cost-effective and scalable insights capabilities. Ensure data governance, ethical analytics practices, and compliance standards are embedded across all insights activities. Advance research and analytics methodologies by adopting innovative tools, techniques, and approaches that enhance decision-making across the enterprise. Lead high-impact, multi-phase initiatives from concept through delivery, ensuring measurable outcomes and alignment with organizational strategy Perform other duties as assigned. Physical Demands: While performing the duties of this Job, the employee is regularly required to sit; use hands to type, handle, or feel and talk or hear. Specific vision abilities required by this job include close vision. Ability to occasionally lift/move up to 25 pounds. Individuals with a disability who are otherwise able to perform the essential functions of the job may request reasonable accommodation through the Human Resources department. Other physical activities may be required to support business operations. Supervisory Responsibility: Set clear expectations, offer direction, and ensure alignment with organizational goals while fostering a supportive environment that encourages collaboration, accountability, and growth. Coach, mentor, and provide training opportunities to build team members’ skills, promote internal growth, and prepare staff for future roles and responsibilities. Manage hiring, onboarding, performance evaluations, promotions, compensation, and terminations, ensuring fair and consistent application of policies and procedures. Assess team performance regularly, address gaps, and ensure duties are completed efficiently and effectively in alignment with department and organizational objectives. Position Specifications Education: Bachelor’s degree in Data Science, Analytics, Business, or related field required or equivalent combination of education and experience. Master’s degree preferred. Experience: 8 years of progressive experience in data analytics, data science, or user research, with at least 3 years in a leadership role managing multidisciplinary insights teams required. Proven track record of translating data and research into executive-level strategic recommendations that drive business and product outcomes. Experience working in SaaS, fintech, or digital platforms, with demonstrated success influencing product development and customer experience strategies through insights is required. Prior experience leading enterprise-wide KPI frameworks, experimentation models, or behavioral analytics programs in a cross-functional environment is preferred. Hands-on experience managing vendor relationships, tooling budgets, and analytics platforms such as Looker, Fullstory, Pendo, SQL, or similar is required. Experience implementing enterprise applications for external customers and expertise in user testing methodologies and research strategies are preferred. Knowledge, Skills, & Abilities: Strong alignment with Lumin's values: Trust, Respect, and Boldness. Strategic vision and the ability to connect data insights to long-term business and product value. Exceptional executive communication skills, with the ability to distill complex analytics and research findings into concise, compelling, and actionable recommendations for senior leaders. Deep expertise in analytics and research platforms/tools (e.g., Pendo, Fullstory, SQL, Looker) and the ability to assess and evolve the organization’s analytics stack. Mastery of both qualitative and quantitative research methodologies, including experimental design, usability testing, and behavioral analytics. Proven ability to design, lead, and operationalize end-to-end insights programs that influence enterprise-wide decision-making. Strong change-leadership skills, with the ability to build cross-functional alignment around data-driven strategies. High business acumen and the ability to balance technical depth with market and customer understanding. Skilled at mentoring and developing high-performing teams in analytics, research, and data science. Demonstrated ability to guide end-to-end user research programs (qualitative and quantitative) and synthesize findings into scalable decision-making tools. Travel: Less than 25% \n \n $220,000 - $240,000 a year \n LIFE AT LUMIN DIGITAL Lumin Digital is a trailblazer in digital banking solutions, driven by a unique approach to technology, service, and people. We empower credit unions and banks by creating cutting-edge digital experiences that continuously serve, engage, and grow their membership base — and as a 100% cloud-native company, we're purpose-built to unlock the full advantages of the cloud for financial institutions and their users. At Lumin, we thrive on curiosity and innovation. Our culture is built on trust in our expertise and decisions, respect for diverse perspectives and talents, and boldness in pursuing new ideas. These values shape a workplace where collaboration thrives, ideas flourish, and new possibilities are discovered every day. We encourage our team to explore, experiment, and challenge the status quo — because continuous improvement isn't just a goal, it's how we operate. Benefits Include We take care of our people with medical, dental, and vision insurance, a 401(k) with company match, flexible PTO plus 12 paid holidays, paid sick leave, and paid parental and family leave. We also offer a lifestyle spending account, tuition reimbursement, and a cell phone stipend. Additional details are provided during the interview process. Lumin Digital is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender identity, or any other legally protected basis. For more information, visit lumindigital.com.

Design and implement AI-powered features and natural language interfaces integrating LLMs within a fintech platform ensuring security and compliance. | Bachelor's degree with 5+ years software engineering and 1-2 years AI/ML integration experience, proficient in TypeScript, Node.js, and LLM APIs. | We are looking for a Senior Software Engineer for AI to join our engineering team. In this role, you will design, build, and ship AI-powered features that directly impact our platform and our clients' members. You'll collaborate closely with product, engineering, security, and data teams to integrate large language models and other AI/ML capabilities into Lumin's core products and developer tooling. Essential Functions and Responsibilities: Design and build AI-powered features across Lumin's digital banking platform, including natural language interfaces, intelligent assistants, and automated workflows Integrate LLMs and AI APIs (Anthropic Claude, OpenAI, etc.) into production systems with robust prompt engineering, output validation, and safety guardrails Evaluate AI outputs critically, ensuring accuracy, reliability, and compliance with financial services regulations Collaborate cross-functionally with product managers, designers, QE engineers, and other engineering teams to deliver end-to-end AI features Contribute to Lumin's internal AI knowledge base, documenting patterns, best practices, and learnings for the broader engineering organization Champion security and compliance in AI feature development, with awareness of fintech regulatory requirements (SOC 2, data privacy, etc.) Conduct and participate in code reviews, raising the technical bar for AI-related work across the organization Evaluate and recommend new AI tools and frameworks as the ecosystem evolves, helping Lumin stay at the forefront of applied AI in financial services Position Specifications Education: Bachelor's degree in Computer Science or 5 years equivalent experience Experience: 5+ years of professional software engineering experience 1–2+ years of hands-on experience with AI/ML integration or LLM-based product development Proficiency with LLM APIs such as Anthropic Claude or OpenAI, including prompt engineering and tool/function calling Proficiency in TypeScript/Node.js Experience with RESTful APIs, microservices architecture, and cloud infrastructure (AWS preferred) Demonstrated ability to critically evaluate AI-generated outputs — knowing when to trust, verify, and push back Strong written and verbal communication skills; ability to explain complex AI concepts to non-technical stakeholders Travel: Minimal, generally 12 days or less per year, ~2X team get togethers a year \n \n $170,000 - $190,000 a year \n LIFE AT LUMIN DIGITAL Lumin Digital is a trailblazer in digital banking solutions, driven by a unique approach to technology, service, and people. We empower credit unions and banks by creating cutting-edge digital experiences that continuously serve, engage, and grow their membership base. Lumin is 100% cloud-native, purpose-built to unlock the full advantages of the cloud for financial institutions and their users. At Lumin, we thrive on curiosity and innovation. Our culture fosters trust - in our expertise and decisions, respect - for diverse perspectives and talents, and boldness - in pursuing innovative paths. These values guide us, shaping a workplace where collaboration thrives, ideas flourish, and new possibilities are discovered. Focused on continuous improvement and innovation, we encourage our team to explore, experiment, and put new ideas into action, challenging the usual way of doing things. Lumin Digital is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender identity, or any other legally protected basis, in accordance with applicable law. For more information, visit lumindigital.com.