Lumen Technologies

Oversee complex program lifecycles ensuring strategic alignment, budget control, and timely delivery while leading teams and reporting status. | At least 8 years project management experience, bachelor's degree required, PMP certification highly desired. | Lumen is the trusted network for the AI‑powered world, connecting people, data, and applications through our expansive fiber network and connected ecosystem. We enable secure, high‑performance connectivity across cloud, edge, and AI workloads for enterprises, governments, and communities. At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter. This is a high accountability environment where bold ideas drive real innovation for our customers, partners, and industry. The work is challenging, expectations are clear, and trust is built into how we operate. If you’re ready to take ownership, deliver meaningful impact, and help shape the future of AI‑ready connectivity, join us today. The Role The Sr Lead Project Manager will develop, plan and manage the full lifecycle of activities for extremely highly complex programs and projects for external and internal customers. Working closely with various functional teams, ensuring program and project status is tracked, monitored, and reported in accordance with the program plan and best practices. The Sr Lead Project Manager will create and improve processes and procedures to enhance proposals and customer engagements for a consistently outstanding customer experience. The Main Responsibilities Responsible for full lifecycle support (proposal, award, implementation, operations, CCB) of a customer engagement Responsible for budget and expense control for the project and strategic alignment of a project to corporate objectives. Accountable for timely project completion and delivery. Analyzes work plans and schedules. Responsible for resource requirements/allocation. Develops methodologies, procedures, and systems to produce financial reporting. Acts as project/program team leader. Develops project progress and status reports Develops and presents overall project and program status to the customer, as well as leadership Provides guidance to the customer, Lumen Partners and internal teams, with regard to technical and project requirements leading to successful implementation of services What We Look For in a Candidate Preferred Qualifications Bachelor’s degree or equivalent education and related experience 8+ years related experience in project management Project Management Professional (PMP) Certification desired Experience/familiarity with small and large telecommunications (data and voice) transitions Comfortable working with various internal teams (Capture, Proposals, Legal, Contracts, Procurement) Knowledge of GSA contracts (including WITS, Networx) Compensation This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. Location Based Pay Ranges $105,786 - $141,047 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY $111,074 - $148,099 in these states: CO HI MI MN NC NH NV OR RI $116,364 - $155,152 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process. Learn more about Lumen's: Benefits Bonus Structure #LI-Remote What to Expect Next Requisition #: 343480 Life at Lumen Life at Lumen is human and connected, even in a fast moving, AI‑focused organization. We set clear expectations and trust people to meet them. With real support and shared accountability, teams collaborate better, move faster, and deliver meaningful outcomes. Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win. To learn more about Life at Lumen and how we live the Lumen 8, please visit: https://jobs.lumen.com/global/en/life-at-lumen Background Screening If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page. Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Equal Employment Opportunities We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. Privacy Notice Lumen is committed to protecting the privacy and security of personal information collected during the recruitment and hiring process. Our Applicant Privacy Notice explains how we collect, use, disclose, and protect applicant information, as well as how individuals may request access to or deletion of their personal data. To review Lumen’s Global Employment Applicant and Talent Community Privacy Notice, please visit: https://jobs.lumen.com/global/en/privacy-notice Disclaimer The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions. In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.

Develop and execute integrated field marketing and ABM strategies to drive pipeline growth and revenue outcomes. | Bachelor's degree and 8+ years experience in field marketing or related disciplines with success managing enterprise sales partnerships and budgets. | Lumen is the trusted network for the AI‑powered world, connecting people, data, and applications through our expansive fiber network and connected ecosystem. We enable secure, high‑performance connectivity across cloud, edge, and AI workloads for enterprises, governments, and communities. At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter. This is a high accountability environment where bold ideas drive real innovation for our customers, partners, and industry. The work is challenging, expectations are clear, and trust is built into how we operate. If you’re ready to take ownership, deliver meaningful impact, and help shape the future of AI‑ready connectivity, join us today. The Role The Senior Lead Field Marketing Manager (FMM) serves as a strategic partner to Enterprise Sales, responsible for developing and executing integrated field marketing plans that accelerate pipeline growth, strengthen customer relationships, and drive revenue outcomes. This role leads Account-Based Marketing (ABM) initiatives, customer and prospect events, sales activations, and targeted demand generation strategies designed to engage priority accounts throughout the buyer journey. The FMM partners closely with sales leadership, account teams, corporate marketing, product marketing, and external vendors to create measurable marketing programs that generate awareness, influence opportunities, deepen customer engagement, and support customer acquisition, retention, and expansion goals. This position plays a critical role in aligning marketing investments with business priorities and ensuring field activities contribute directly to pipeline creation, pipeline acceleration, opportunity progression, customer expansion, and revenue growth. The Main Responsibilities Serve as the strategic marketing partner to Enterprise Sales, developing account and territory plans that drive pipeline growth, customer expansion, and revenue outcomes. Lead targeted Account-Based Marketing (ABM) strategies and programs for priority accounts, leveraging data-driven insights to increase engagement and opportunity progression. Plan and execute customer, prospect, and executive engagement programs, including executive briefings, industry events, roundtables, and hospitality experiences that strengthen relationships and support business growth. Drive integrated demand generation and sales activation initiatives that create new opportunities, accelerate pipeline, and support strategic business priorities. Collaborate across Sales, Product Marketing, Digital Marketing, and Campaign teams to deliver aligned go-to-market initiatives and maximize field impact. Provide strategic insights and recommendations to sales leadership by leveraging market intelligence, account data, and performance analytics to improve account penetration and growth. Measure and optimize program effectiveness through pipeline impact, account engagement, revenue influence, ROI, and sales follow-through, delivering executive-level reporting and recommendations. Manage field marketing budgets, agency and vendor relationships, and marketing innovation initiatives, including AI-enabled tools and automation, to maximize business impact and operational efficiency. What We Look For in a Candidate Minimum Qualifications Bachelor's degree or equivalent experience. 8+ years of progressive experience in field marketing, demand generation, account-based marketing, sales enablement, event marketing, or related disciplines. Proven success partnering with enterprise sales organizations to drive pipeline creation, pipeline acceleration, pipeline growth, and revenue outcomes. Experience developing and executing ABM strategies and account engagement programs. Strong background managing customer events, executive engagement programs, hospitality experiences, conferences, and field marketing initiatives. Demonstrated ability to lead cross-functional projects and influence stakeholders across multiple levels of the organization. Strong analytical skills with experience measuring marketing effectiveness, campaign performance, pipeline contribution, pipeline acceleration, and ROI. Experience managing significant marketing budgets and multiple vendor relationships. Excellent communication and presentation skills with the ability to engage front-line sellers, sales leadership, and executive audiences. Experience with CRM, marketing automation, and sales engagement platforms, including Salesforce and Marketo (or similar technologies). Ability to thrive in a fast-paced environment while managing multiple priorities simultaneously. Travel up to 30%. Preferred Qualifications MBA or advanced degree preferred. Experience with account intent platforms, ABM technologies, and data-driven targeting strategies. Knowledge of telecommunications, networking, cloud, cybersecurity, managed services, or technology solutions. Experience leading executive engagement programs and strategic customer experiences. Experience leveraging AI-powered marketing, sales, and productivity platforms to improve campaign effectiveness, account engagement, operational efficiency, and business outcomes. Success Measures Pipeline sourced, influenced, and accelerated Opportunity creation, progression, and expansion Target account engagement growth Event ROI and sales follow-up effectiveness Sales stakeholder satisfaction and partnership Marketing program adoption and participation Revenue impact and business growth contribution Adoption and effectiveness of AI-enabled marketing practices Compensation This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. Location Based Pay Ranges $105,786 - $141,047 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY $111,074 - $148,099 in these states: CO HI MI MN NC NH NV OR RI $116,364 - $155,152 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process. Learn more about Lumen's: Benefits Bonus Structure #LI-Remote Requisition #: 343253 Life at Lumen Life at Lumen is human and connected, even in a fast moving, AI‑focused organization. We set clear expectations and trust people to meet them. With real support and shared accountability, teams collaborate better, move faster, and deliver meaningful outcomes. Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win. To learn more about Life at Lumen and how we live the Lumen 8, please visit: https://jobs.lumen.com/global/en/life-at-lumen Background Screening If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page. Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Equal Employment Opportunities We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. Privacy Notice Lumen is committed to protecting the privacy and security of personal information collected during the recruitment and hiring process. Our Applicant Privacy Notice explains how we collect, use, disclose, and protect applicant information, as well as how individuals may request access to or deletion of their personal data. To review Lumen’s Global Employment Applicant and Talent Community Privacy Notice, please visit: https://jobs.lumen.com/global/en/privacy-notice Disclaimer The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions. In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.

Provide advanced Tier II/III support and manage enterprise systems and networks ensuring security and compliance. | Top Secret clearance, DoD 8570 IAT Level II certification, bachelor's degree or equivalent experience, and proficiency in Windows and Red Hat Linux. | Lumen is the trusted network for the AI‑powered world, connecting people, data, and applications through our expansive fiber network and connected ecosystem. We enable secure, high‑performance connectivity across cloud, edge, and AI workloads for enterprises, governments, and communities. At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter. This is a high accountability environment where bold ideas drive real innovation for our customers, partners, and industry. The work is challenging, expectations are clear, and trust is built into how we operate. If you’re ready to take ownership, deliver meaningful impact, and help shape the future of AI‑ready connectivity, join us today. The Role Microsoft Windows and LINUX Red Hat System Administrator Work location is San Antonio The Main Responsibilities •Utilize trouble ticketing systems to document and track outages. •Exercise sound judgment during the escalation of trouble tickets. •Provide advanced Tiers II and III support by remotely troubleshooting and repairing transport backbone equipment, sub-tending devices, and user applications/services for a nationwide fiber optic transport network and two geographically separated network operations centers. •Perform advanced troubleshooting as the internal escalation point of contact for complex and persistent trouble tickets. •Interact extensively with internal engineering and support teams as well as with Tier IV support engineers of various hardware/software vendors to solve challenging issues. •Interact closely with network engineers, security personnel, program managers and vendors to meet network performance criteria. •Act as network operations technical lead on new and emerging network management/defense requirements and designs. •Manage and participate in enterprise-level projects encompassing systems, networks, and SAN/NAS storage. •Respond to network and system issues by isolating the problem and utilizing resources in a manner which least disrupts network availability. •Perform diagnostics using software and hardware tools to optimize network performance. •Oversee/monitor status of systems and equipment to address potential technical problems. Inspect and analyze equipment/systems performance to determine maintenance and repair requirements. •React quickly and competently to identify, track, document, escalate, and resolve immediate network vulnerabilities/threats. •Configure, maintain and monitor Windows Server Failover Clusters, McAfee EPO, SQL, SolarWinds, SharePoint, Red Hat Linux, and Exchange Servers •Conduct risk assessments to identify possible security violations using ACAS and DoD STIGs. •Develop methods and procedures to ensure systems and applications are protected. •Develop and implement detailed standard operations procedures. •Provide after-hours support on an on-call basis, as required. •Perform other duties as required. •Estimated 15% of time is travel; however, the amount of travel is dependent on the current mission requirement and operations environment. What We Look For in a Candidate •MSCA certifications desired. •RHCE certification desired •DoD 8570 IAT Level II certification or above required. •Bachelor’s degree in the Information Technology field and three years’ experience or seven years’ applicable work experience desired. •Experience with Windows Server 2016/2019/2022, SQL, SolarWinds, SharePoint, Red Hat Linux, Exchange, IDS/IPS, Firewall and Host Based Security, ACAS, Sun Solaris servers, Cisco/Juniper devices, highly desired. •Top Secret clearance mandatory and current SCI mandatory. Compensation This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. Location Based Pay Ranges $105,786 - $141,047 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY $111,074 - $148,099 in these states: CO HI MI MN NC NH NV OR RI $116,364 - $155,152 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process. Learn more about Lumen's: Benefits Bonus Structure #LI-Remote Requisition #: 343227 Life at Lumen Life at Lumen is human and connected, even in a fast moving, AI‑focused organization. We set clear expectations and trust people to meet them. With real support and shared accountability, teams collaborate better, move faster, and deliver meaningful outcomes. Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win. To learn more about Life at Lumen and how we live the Lumen 8, please visit: https://jobs.lumen.com/global/en/life-at-lumen Background Screening If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page. Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Equal Employment Opportunities We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. Privacy Notice Lumen is committed to protecting the privacy and security of personal information collected during the recruitment and hiring process. Our Applicant Privacy Notice explains how we collect, use, disclose, and protect applicant information, as well as how individuals may request access to or deletion of their personal data. To review Lumen’s Global Employment Applicant and Talent Community Privacy Notice, please visit: https://jobs.lumen.com/global/en/privacy-notice Disclaimer The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions. In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.

Design and scale AI-enabled developer workflows to improve productivity and reduce engineering friction. | 10+ years software development experience, bachelor's degree, expertise in generative AI, automation, and developer tooling. | Lumen is the trusted network for the AI‑powered world, connecting people, data, and applications through our expansive fiber network and connected ecosystem. We enable secure, high‑performance connectivity across cloud, edge, and AI workloads for enterprises, governments, and communities. At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter. This is a high accountability environment where bold ideas drive real innovation for our customers, partners, and industry. The work is challenging, expectations are clear, and trust is built into how we operate. If you’re ready to take ownership, deliver meaningful impact, and help shape the future of AI‑ready connectivity, join us today. The Role This is a high-accountability environment where bold ideas drive real innovation for customers, partners, and the industry. . The successful candidate will take ownership, deliver meaningful impact, and help shape the future of AI-ready connectivity. Lumen is seeking an experienced and hands-on Senior Lead Software Developer, AI Developer Enablement to help shape the next chapter of AI-assisted software engineering across the organization. This role will define, build, and scale reusable AI capabilities that accelerate developer productivity, reduce friction in everyday engineering work, and transform practical AI workflows into high-impact accelerators for teams across the enterprise. The ideal candidate will bring deep expertise in modern software development, AI-assisted engineering workflows, developer tooling, automation, APIs, cloud platforms, and enterprise engineering practices. This individual will work closely with engineering, platform, DevSecOps, security, product, and AI teams to translate developer pain points into secure, scalable tools, skills, agents, and patterns that teams are eager to adopt. As the Senior Lead Software Developer, AI Developer Enablement, the candidate will play a visible role in helping engineers write, test, review, troubleshoot, document, and deliver software with greater speed and confidence. This is a builder role for an individual who enjoys progressing from bold ideas and working prototypes to production-ready enablement capabilities that make AI useful in the daily flow of software delivery. The ideal candidate should possess a strong understanding of generative AI principles, agentic AI workflows, prompt design, code generation, knowledge retrieval, software delivery practices, responsible AI, and secure enterprise adoption patterns. This role will help make AI enablement practical, measurable, and transformational for developers across Lumen. Location This is a work from home position within the US. The Main Responsibilities AI-Assisted Development Enablement Design and implement AI-enabled developer workflows for code generation, reviews, debugging, testing, documentation, research, incident triage, and platform navigation. Establish scalable, secure, and repeatable patterns for AI adoption across engineering teams. Develop reusable prompts, agents, integrations, and workflow accelerators that improve developer productivity while aligning with architecture, security, governance, and operational standards. Developer Productivity & Experience Identify development friction and translate it into high-impact AI solutions. Partner with engineering teams to reduce toil, accelerate delivery, improve onboarding, and enhance the developer experience from ideation through production. Define adoption metrics, feedback loops, and success measures to demonstrate improvements in quality, delivery speed, developer confidence, and overall performance. Reusable AI Capabilities & Patterns Build and scale shared AI capabilities, reference architectures, prompt libraries, templates, and playbooks that teams can adopt quickly and consistently. Partner with platform, architecture, and security teams to ensure AI solutions are maintainable, discoverable, observable, governed, and aligned with responsible AI practices. Technical Knowledge & AI-Driven Support Improve access to engineering knowledge through AI-powered search, summarization, technical Q&A, documentation generation, and context-aware support. Transform tribal knowledge, coding standards, platform guidance, and operational playbooks into scalable AI-assisted experiences. AI Adoption & Community Enablement Drive AI adoption through demos, training, office hours, onboarding resources, reusable examples, and engineering community engagement. Coach developers and technical leaders on practical AI usage, safe experimentation, measurable outcomes, and responsible engineering practices. Technical Delivery & Project Execution Lead AI enablement initiatives from discovery through production. Define plans, milestones, dependencies, user validation, and production readiness. Identify and mitigate risks related to security, data access, hallucinations, quality, compliance, integrations, user experience, and operational support. Measurement & Continuous Improvement Measure AI impact through adoption, usage, cycle time reduction, automation, developer satisfaction, and quality improvements. Use data and feedback to refine AI enablement strategies, retire low-value initiatives, and scale high-impact capabilities. Leadership & Technical Influence Provide technical leadership and mentorship for AI developer enablement. Foster innovation, accountability, collaboration, experimentation, and continuous improvement. Guide teams on architecture, prompt engineering, agent workflows, integration patterns, responsible AI, and safe implementation of AI-powered developer solutions. What We Look For in a Candidate Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field. Advanced degree or equivalent practical experience preferred. 10+ years of experience in software development, platform engineering, developer productivity, AI enablement, automation, or related technical disciplines. Strong hands-on experience designing, building, and supporting modern software solutions, developer tools, APIs, integrations, automation frameworks, or internal platforms. Experience with AI-assisted development workflows, coding assistants, generative AI capabilities, prompt engineering, agentic workflows, or applied AI solutions for engineering teams. Deep understanding of the software development lifecycle, code quality, testing, documentation, secure coding, CI/CD, operational reliability, and production support practices. Proven ability to translate ambiguous developer needs into practical, secure, scalable, and reusable technical solutions. Experience partnering with cross-functional teams including engineering, platform, security, product, architecture, operations, and business stakeholders Strong communication skills with the ability to explain technical concepts, demonstrate AI-enabled workflows, influence adoption, and create clear enablement materials. Strong understanding of responsible AI, data protection, security considerations, governance, and risk management for enterprise AI adoption. Demonstrated ability to mentor engineers, lead technical initiatives, and drive measurable improvements in developer productivity and engineering outcomes. Preferred Skills Experience with LLM-based developer tools, AI coding assistants, agent frameworks, retrieval-augmented generation, vector search, tool calling, or workflow orchestration. Requisition #: 342834 Life at Lumen Life at Lumen is human and connected, even in a fast moving, AI‑focused organization. We set clear expectations and trust people to meet them. With real support and shared accountability, teams collaborate better, move faster, and deliver meaningful outcomes. Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win. To learn more about Life at Lumen and how we live the Lumen 8, please visit: https://jobs.lumen.com/global/en/life-at-lumen Background Screening If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page. Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Equal Employment Opportunities We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. Privacy Notice Lumen is committed to protecting the privacy and security of personal information collected during the recruitment and hiring process. Our Applicant Privacy Notice explains how we collect, use, disclose, and protect applicant information, as well as how individuals may request access to or deletion of their personal data. To review Lumen’s Global Employment Applicant and Talent Community Privacy Notice, please visit: https://jobs.lumen.com/global/en/privacy-notice Disclaimer The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions. In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.

Perform installation, maintenance, and troubleshooting of network and customer equipment independently with minimal supervision. | Requires 5+ years telecom/data center technician experience with knowledge of transmission, switching, TCP/IP, and critical infrastructure systems. | Lumen is the trusted network for the AI‑powered world, connecting people, data, and applications through our expansive fiber network and connected ecosystem. We enable secure, high‑performance connectivity across cloud, edge, and AI workloads for enterprises, governments, and communities. At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter. This is a high accountability environment where bold ideas drive real innovation for our customers, partners, and industry. The work is challenging, expectations are clear, and trust is built into how we operate. If you’re ready to take ownership, deliver meaningful impact, and help shape the future of AI‑ready connectivity, join us today. The Role We have an immediate opening for Field Technician III. The Field Technician III may be required to perform a variety of different functions based on the need of the geographic area. Without direct supervision and utilizing established guidelines, procedures, and/or policies the Technician may be responsible to effectively perform all functions required for Field Tech II. Works independently under minimal supervision, may act as a team leader. Expert knowledge of a specialty in business field and strong business acumen. Applies advanced principles, theories, and concepts performing tasks associated with the installation, acceptance, and maintenance of Transport equipment, Signaling (such as SS7), Private Line and Data Services, install Channel Servicing Unit/Data Servicing Unit (CSU/DSU) and Customer Premise Equipment (CPE). Responsible for the outside plant network in each geographic boundary, including metro and long-haul fibers. Performs a wide spectrum of moderately complex assignments requiring alternative analysis, innovation and judgement, while demonstrating excellent interpersonal skills. Assumes all routine tasks for major or multiple projects and is periodically called up to make un-reviewed decisions. The Main Responsibilities • Troubleshoots network equipment, removes/replaces defective equipment, and works with appropriate resources to isolate and ultimately restore network. Proactively identify potential problem areas in order to ensure integrity of the network and company. May need to perform work on outside plant network including but not limited to fiber quality testing and analysis of results. Assist other personnel to complete these activities when needed. • Performs the installation/change/decommission and testing of the transport, Ethernet, SONET and IP network layers for all available bandwidths offered. Will be required to install and test network and customer equipment (CPE) including installation and delivery of all end user services. Assist other personnel to complete these activities when needed. May perform work on outside plant network including but not limited to fiber quality testing and results analysis. • Utilizes industry standard software and hardware to accurately locate, mark, and protect underground outside plant facilities without error. Assist other personnel to complete these activities when needed. • AC Power (on limited basis) • DC power installs including tertiary and BDCBB. • Large Netbuild management (PM Duties), vendor management and PO creation. • Responsible for oversight of the asset management processes and replenishment of on-site/truck materials. Ensure shipping and receiving of company and customer materials is coordinated and timely. Maintains tools, test sets, and all network equipment. Assist other personnel to complete these activities when needed. • Performs level 1 preventive scheduled maintenance and inspections on network and critical infrastructure equipment including, but not limited to HVAC systems, high-voltage electrical systems, and DC power plants. Assist other personnel to complete these activities when needed. What We Look For in a Candidate • 5+ years Technician experience in a telecommunications/data center environment and is a technical experience and has knowledge of standard telecommunications practices. • Master knowledge of standard telecommunication practices and technologies including Transmission (DSO, POTS, DDS, FT1, DS1, E1, DS3, Sonet/SDH), Switching (SS7, Trunking, Signaling) and TCP/IP (Fast/Gigabit Ethernet, Networking Protocols, Router Installation Configuration). • Strong technical and mechanical background with experience of the latest generation transport gear, critical infrastructure (HVAC systems, high voltage electrical systems, DC Power Plants, etc.) found in telecommunications facilities as well as knowledge of locating fiber optic cable, right-of-way an As-Builts. • Working Conditions: Work is occasionally performed in building settings. Outdoor work is required in the inspection of buried cable, construction sites, field facilities. Performance of the position requires working safely and may require working outdoors in all weather conditions, all noise levels, hazardous conditions, and on the full range of outdoor work surfaces. • Follow all personal safety policies and procedures. • Posses a valid state vehicle operator's license and a satisfactory driving record in accordance with applicable state law(s) and fleet/vehicle safety program. Follow all company policies regarding motor vehicle usage. • On-call 24x7 on a rotational basis, on stand-by, call out, dispatch, and overtime are required as dictated by the business. • Performs a wide spectrum of complex assignments requiring alternative analysis, innovation and judgment, while demonstrating excellent interpersonal skills. • Complete installation, decommission and troubleshoot problems of next generation and legacy network equipment and circuits. • Perform underground fiber optic cable locating without error. • Responsible for proactively monitoring Lumen systems to execute preventative and demand maintenance of the network, critical infrastructure, and materials management within allocated time and quality parameters. Compensation This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. Location Based Pay Ranges $71,108 - $94,809 in these states: TX Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process. Learn more about Lumen's: Benefits Bonus Structure What to Expect Next Requisition #: 342901 Life at Lumen Life at Lumen is human and connected, even in a fast moving, AI‑focused organization. We set clear expectations and trust people to meet them. With real support and shared accountability, teams collaborate better, move faster, and deliver meaningful outcomes. Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win. To learn more about Life at Lumen and how we live the Lumen 8, please visit: https://jobs.lumen.com/global/en/life-at-lumen Background Screening If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page. Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Equal Employment Opportunities We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. Privacy Notice Lumen is committed to protecting the privacy and security of personal information collected during the recruitment and hiring process. Our Applicant Privacy Notice explains how we collect, use, disclose, and protect applicant information, as well as how individuals may request access to or deletion of their personal data. To review Lumen’s Global Employment Applicant and Talent Community Privacy Notice, please visit: https://jobs.lumen.com/global/en/privacy-notice Disclaimer The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions. In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.

Lead threat intelligence research and develop AI-assisted workflows to detect and analyze advanced cyber threats. | Proven experience in threat analysis, advanced threat hunting, large-scale data analysis, and strong communication skills. | Lumen is the trusted network for the AI‑powered world, connecting people, data, and applications through our expansive fiber network and connected ecosystem. We enable secure, high‑performance connectivity across cloud, edge, and AI workloads for enterprises, governments, and communities. At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter. This is a high accountability environment where bold ideas drive real innovation for our customers, partners, and industry. The work is challenging, expectations are clear, and trust is built into how we operate. If you’re ready to take ownership, deliver meaningful impact, and help shape the future of AI‑ready connectivity, join us today. The Role Black Lotus Labs is seeking a remote Threat Intelligence Researcher on the Research & Analysis team focused on tracking advanced threats. This team leverages Lumen’s global visibility across one of the world’s largest and most interconnected IP backbones, a petabyte-scale compute, AI-assisted workflows, proprietary telemetry, and third-party data sources to conduct cutting-edge threat research, hunt and track advanced persistent threat actors (APTs), identify emerging criminal infrastructure, and convert large-scale observations into actionable intelligence for customers. This role sits at the intersection of threat intelligence, data science, AI engineering, and security automation. The successful candidate will help shape the next generation of intelligence operations by building AI-assisted workflows that augment analyst tradecraft, accelerate threat discovery and detection development, automate enrichment and intelligence production, and transform large-scale telemetry into actionable security insights while maintaining analytical rigor, explainability, and operational guardrails. Location This is a remote position with occasional travel required. Candidates must reside in Maryland, Virginia, or the Washington, DC metropolitan area and be able to travel to customer sites approximately 3-4 days per month. The Main Responsibilities • Leverage global datasets (e.g., netflow, malware and passive DNS,) to track malicious cyber actors, their infrastructure, and campaigns. Build repeatable AI-assisted and automation-driven methods to accelerate detection, prioritization, and intelligence production. • Use technical knowledge of adversary capabilities, infrastructure, malware, and network behavior to define, develop, and implement techniques for tracking sophisticated adversaries and delivering actionable threat intelligence to Lumen customers. • Lead and enhance threat hunting operations by engaging with research, engineering, data science, and customer-facing teams; building strong partnerships; exploring new data sources; and collaborate with team members in AI-assisted workflow generation, automation design, and complex analytic problem solving. • Identify malicious activity in large-scale network, endpoint, DNS, routing, and enrichment data, and scale detection through Python-based automation, data pipelines, machine learning techniques, and AI-assisted analytic development. • Establish AI powered analytical workflows to automate and scale detections of adversary activity and tradecraft. • Provide actionable analysis and strategic insights into emerging threats, vulnerabilities, adversary infrastructure, and automation-derived findings, translating complex technical information into clear intelligence for executive leadership, customers, and external stakeholders. What We Look For In a Candidate • Proven experience in threat analysis and in-depth technical security research, with a track record of identifying and tracking nation-state malicious infrastructure activity with an emphasis on network traffic analysis. • Fluency in advanced threat hunting methodologies, attacker tactics, techniques, and procedures (TTPs), and the ability to derive actionable threat hunts, detections, and intelligence requirements from complex data sets. • Experience with large-scale data analysis platforms with tools such as PySpark. • Experience with telemetry collection and analysis, including OSINT, proprietary endpoint and network data, DNS and routing data, TTP-based threat hunting, and/or threat hunt tooling that improves cross-organization visibility and supports public-private or multi-company collaboration. • Proven communication and presentation skills, including the ability to clearly and concisely convey complex technical findings, automation-derived insights, and intelligence judgments to technical, executive, customer, and partner audiences. Well-experienced Candidates May Also Have The Following Skills • Experience designing or implementing AI-assisted workflows, LLM-enabled research tools, retrieval-augmented generation, analyst copilots, or human-in-the-loop automation for security or intelligence use cases. • Proficiency in malware reverse engineering and incident response.  • Software development experience with Docker, distributed data technologies such as Hadoop or Spark, cloud AI services, vector databases, workflow orchestration, and machine learning frameworks such as TensorFlow or PyTorch. • Experience with agentic AI or workflow frameworks such as LangGraph, Semantic Kernel, AutoGen, CrewAI, MCP-based architectures, or comparable orchestration approaches. • Active TS/SCI Compensation This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. Location Based Pay Ranges $145,456 - $193,940 in these states: MD, VA, D.C. Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process. Learn more about Lumen's:Benefits Bonus Structure What To Expect Next Requisition #: 342886 Life at Lumen Life at Lumen is human and connected, even in a fast moving, AI‑focused organization. We set clear expectations and trust people to meet them. With real support and shared accountability, teams collaborate better, move faster, and deliver meaningful outcomes. Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win. To learn more about Life at Lumen and how we live the Lumen 8, please visit: https://jobs.lumen.com/global/en/life-at-lumen Background Screening If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page. Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Equal Employment Opportunities We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. Privacy Notice Lumen is committed to protecting the privacy and security of personal information collected during the recruitment and hiring process. Our Applicant Privacy Notice explains how we collect, use, disclose, and protect applicant information, as well as how individuals may request access to or deletion of their personal data. To review Lumen’s Global Employment Applicant and Talent Community Privacy Notice, please visit: https://jobs.lumen.com/global/en/privacy-notice Disclaimer The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions. In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name. ,

Lead and grow Microsoft relationship by developing joint business plans and driving revenue growth through cross-functional team mobilization. | 15+ years in strategic alliances or cloud partnerships with bachelor's degree and expertise in Microsoft ecosystem. | Lumen is the trusted network for the AI‑powered world, connecting people, data, and applications through our expansive fiber network and connected ecosystem. We enable secure, high‑performance connectivity across cloud, edge, and AI workloads for enterprises, governments, and communities. At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter. This is a high accountability environment where bold ideas drive real innovation for our customers, partners, and industry. The work is challenging, expectations are clear, and trust is built into how we operate. If you’re ready to take ownership, deliver meaningful impact, and help shape the future of AI‑ready connectivity, join us today. The Role Lumen is seeking a strategic Alliance Manager to lead and grow its Microsoft relationship. This role connects alliance strategy, cloud marketplaces, cybersecurity, and go-to-market execution in support of Lumen’s vision to be the trusted network for AI.The successful candidate will develop joint business plans, build executive relationships, drive revenue growth, and expand Lumen’s presence across strategic partner ecosystems.As the primary Microsoft relationship owner, this leader will align partner priorities with Lumen’s growth strategy, advance co-sell and marketplace motions, and mobilize cross-functional teams to bring joint solutions to market. This position is part of the Strategic Alliances & Marketplace organization within Lumen’s Connected Ecosystem team and serves as the executive-facing liaison to Microsoft. Location Preferred candidates reside in California or Washington to support partner engagement and team collaboration. The Main Responsibilities Alliance Strategy & Relationship Leadership Revenue Growth & GTM Execution Marketplace & Commercial Acceleration Cross-Functional Program Leadership Performance Management & Reporting What We Look For in a Candidate Fifteen plus years in strategic alliances, partner management, cloud partnerships, ecosystem development, business development, or related roles. Experience managing hyperscaler or enterprise technology partner relationships, preferably within the Microsoft ecosystem. Proven success building joint business plans that drive measurable pipeline, bookings, revenue, or marketplace outcomes. Experience launching or managing transactable offers in cloud marketplaces. Experience with Microsoft Copilot, cowork agents, or agent-based solutions. Familiarity with private offers, cloud consumption programs, partner incentives, and joint-solution development. Knowledge of networking, SaaS, cloud infrastructure, telecommunications, cybersecurity, AI transformation, or agentic commerce. Bachelor’s degree or equivalent combination of education and experience. Compensation This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. Location Based Pay Ranges $132,232 - $176,310 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY $138,844 - $185,124 in these states: CO HI MI MN NC NH NV OR RI $145,456 - $193,940 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process. Learn more about Lumen's: Benefits Bonus Structure #LI-remote #LIPost-KS1 Requisition #: 342777 Life at Lumen Life at Lumen is human and connected, even in a fast moving, AI‑focused organization. We set clear expectations and trust people to meet them. With real support and shared accountability, teams collaborate better, move faster, and deliver meaningful outcomes. Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win. To learn more about Life at Lumen and how we live the Lumen 8, please visit: https://jobs.lumen.com/global/en/life-at-lumen Background Screening If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page. Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Equal Employment Opportunities We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. Privacy Notice Lumen is committed to protecting the privacy and security of personal information collected during the recruitment and hiring process. Our Applicant Privacy Notice explains how we collect, use, disclose, and protect applicant information, as well as how individuals may request access to or deletion of their personal data. To review Lumen’s Global Employment Applicant and Talent Community Privacy Notice, please visit: https://jobs.lumen.com/global/en/privacy-notice Disclaimer The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions. In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.

Provide engineering design, configuration, and data support for Managed Services contracts to improve network reliability and customer satisfaction. | Bachelor's degree and 5+ years experience with expertise in Microsoft Windows Server and Solarwinds, plus proficiency in Cisco and 24/7 outage support. | Lumen is the trusted network for the AI‑powered world, connecting people, data, and applications through our expansive fiber network and connected ecosystem. We enable secure, high‑performance connectivity across cloud, edge, and AI workloads for enterprises, governments, and communities. At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter. This is a high accountability environment where bold ideas drive real innovation for our customers, partners, and industry. The work is challenging, expectations are clear, and trust is built into how we operate. If you’re ready to take ownership, deliver meaningful impact, and help shape the future of AI‑ready connectivity, join us today. The Role Senior Engineer position requires a high degree of technical and coding competencies while providing support to various Lumen organizations. This position assumes ownership and accountability in areas of recognized coding expertise and provides leadership, guidance, and assistance across different segments. Principle work includes identifying ways to improve Network Reliability and Customer Satisfaction with knowledge of Voice & Transport networks. This position will also mentor engineer peers. The Main Responsibilities Provide data support for the Lumen Managed Services contracts. Includes data design, installation and maintenance for new and current installations. Provide primary engineering design and configuration for data systems in line with Managed Services customer goals and requirements Evaluate new technical requirements for compatibility with deployed system design as well as new products for compatibility and applicability to the Managed Services solutions Maintain current knowledge base regarding complex routing, switching Monitor and analyze performance across customer networks and underlying MS Tools deployments as required for Managed Services. Provide high-level technical & engineering support for network performance management configurations, troubleshooting, and service restoration along with an understanding of switching, routing as it would affect performance management. Troubleshoot and resolve complex issues Provide high-level off-hours support on a rotating basis with other engineers Develop and oversee subordinate level technical methods, procedures, and assist with complex technical solution designs. Develop & document process flows. Identify capacity and performance issues for network traffic to ensure continued, uninterrupted operation of systems. Maintain network monitoring applications, equipment and utilities as needed. Conduct testing of disaster recovery plans as it pertains to network performance management equipment to detect faults and minimize malfunctions. Create and maintain network documentation and reports as required Act as liaison between Managed Services, other Lumen departments and other vendors (e.g. Cisco & Solarwinds) on high-level support issues. What We Look For in a Candidate Minimum: Bachelor’s degree plus 5+ years related experience or equivalent combination of education and experience. Microsoft Windows Server and/or Solarwinds Subject Matter Expert Experience with isolation of telecom and/or network outage causes and service restorations including understanding Cisco characteristics Direct customer interaction communication skills Proficient PC skills in office applications and network connectivity configuration Proficient presentation skills for presentations to technical and non-technical audiences; must be able to translate technical terms and concepts to non-technical entities. Must be available 24/7 for outages and maintenance window work. Strong communication (oral and written), customer service, organizational and multi-tasking skills Preferred Qualifications: Cisco Layer 2 & 3 switch and router configuration and management Solarwinds Certified Professional certification Proven analytical and problem-solving abilities Highly self motivated and directed. Ability to effectively prioritize and execute tasks in a high-pressure environment Strong customer service orientation. Experience working in a team-oriented, collaborative environment Compensation This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. Location Based Pay Ranges $84,629 - $112,838 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY $88,860 - $118,480 in these states: CO HI MI MN NC NH NV OR RI $93,092 - $124,122 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process. Learn more about Lumen's: Benefits Bonus Structure #LI-Remote Requisition #: 342550 Life at Lumen Life at Lumen is human and connected, even in a fast moving, AI‑focused organization. We set clear expectations and trust people to meet them. With real support and shared accountability, teams collaborate better, move faster, and deliver meaningful outcomes. Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win. To learn more about Life at Lumen and how we live the Lumen 8, please visit: https://jobs.lumen.com/global/en/life-at-lumen Background Screening If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page. Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Equal Employment Opportunities We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. Privacy Notice Lumen is committed to protecting the privacy and security of personal information collected during the recruitment and hiring process. Our Applicant Privacy Notice explains how we collect, use, disclose, and protect applicant information, as well as how individuals may request access to or deletion of their personal data. To review Lumen’s Global Employment Applicant and Talent Community Privacy Notice, please visit: https://jobs.lumen.com/global/en/privacy-notice Disclaimer The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions. In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.

Automate and simplify network operations with AI-driven insights and provide high-level engineering support for Managed Services including performance monitoring and troubleshooting. | Bachelor's degree or equivalent with 5+ years experience, Solarwinds or Windows Server SME, Cisco proficiency, and 24/7 outage support capability required. | Lumen is the trusted network for AI. We’re transforming how businesses connect, secure, and scale in an AI-driven world. By connecting people, data, and applications quickly, securely, and effortlessly, we help organizations move faster and unlock what’s next. At Lumen, people power progress. Our culture is built on teamwork, trust, and transparency, giving you the flexibility, support, and opportunity to make a lasting impact. We’re looking for top-tier talent ready to take on the challenge. Join us in building the future. The Role Senior Engineer position requires a high degree of technical and coding competencies while providing support to various Lumen organizations. This position assumes ownership and accountability in areas of recognized coding expertise and provides leadership, guidance, and assistance across different segments. Principle work includes identifying ways to improve Network Reliability and Customer Satisfaction with knowledge of Voice & Transport networks. This position will also mentor engineer peers. Location Work Location: Denver, CO, Ashburn, VA or Tempe, AZ The Main Responsibilities Proactively identify, design, and implement opportunities to simplify, standardize, and automate network operations by leveraging AI-driven insights and automation technologies to improve reliability, scalability, and operational efficiency. Embed AI capabilities into existing network and NOC workflows (e.g., monitoring, incident response, capacity planning, and change management) to reduce manual effort and cognitive load while preserving service integrity, compliance, and operational resilience. Act as a feedback conduit between engineers and AI/tooling owners by capturing adoption friction, usability gaps, and performance limitations, and translating those findings into actionable requirements and continuous improvements for AI platforms and automation processes. Provide data support for the Lumen Managed Services contracts. Includes data design, installation and maintenance for new and current installations. Provide primary engineering design and configuration for data systems in line with Managed Services customer goals and requirements Evaluate new technical requirements for compatibility with deployed system design as well as new products for compatibility and applicability to the Managed Services solutions Maintain current knowledge base regarding complex routing, switching Monitor and analyze performance across customer networks and underlying MS Tools deployments as required for Managed Services. Provide high-level technical & engineering support for network performance management configurations, troubleshooting, and service restoration along with an understanding of switching, routing as it would affect performance management. Troubleshoot and resolve complex issues Provide high-level off-hours support on a rotating basis with other engineers Develop and oversee subordinate level technical methods, procedures, and assist with complex technical solution designs. Develop & document process flows. Identify capacity and performance issues for network traffic to ensure continued, uninterrupted operation of systems. Maintain network monitoring applications, equipment and utilities as needed. Conduct testing of disaster recovery plans as it pertains to network performance management equipment to detect faults and minimize malfunctions. Create and maintain network documentation and reports as required Act as liaison between Managed Services, other Lumen departments and other vendors (e.g. Cisco & Solarwinds) on high-level support issues. What We Look For in a Candidate Minimum: Bachelor’s degree or equivalent experience plus 5+ years related experience or equivalent combination of education and experience. Microsoft Windows Server and/or Solarwinds Subject Matter Expert Experience with isolation of telecom and/or network outage causes and service restorations including understanding Cisco characteristics Direct customer interaction communication skills Proficient PC skills in office applications and network connectivity configuration Proficient presentation skills for presentations to technical and non-technical audiences; must be able to translate technical terms and concepts to non-technical entities. Must be available 24/7 for outages and maintenance window work. Strong communication (oral and written), customer service, organizational and multi-tasking skills Preferred Qualifications: Cisco Layer 2 & 3 switch and router configuration and management Solarwinds Certified Professional certification Proven analytical and problem-solving abilities Highly self motivated and directed. Ability to effectively prioritize and execute tasks in a high-pressure environment Strong customer service orientation. Experience working in a team-oriented, collaborative environment Compensation This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. Location Based Pay Ranges: $82,969 - $110,625 in these states: AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK, PA, SC, SD, TN, UT, VT, WI, WV, and WY. $87,117 - $116,156 in these states: CO, HI, MI, MN, NC, NH, NV, OR, and RI. $91,266 - $121,688 in these states: AK, CA, CT, DC, DE, IL, MA, MD, NJ, NY, TX, VA, and WA. Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process. Learn more about Lumen's: Benefits Bonus Structure `#LI-Remote Requisition #: 341059 Background Screening If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page. Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Equal Employment Opportunities We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. Privacy Notice Lumen is committed to protecting the privacy and security of personal information collected during the recruitment and hiring process. Our Privacy Notice explains how we collect, use, disclose, and protect applicant information, as well as how individuals may request access to or deletion of their personal data. To review Lumen’s Privacy Notice, please visit: https://jobs.lumen.com/global/en/privacy-notice Disclaimer The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions. In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.

Lead design and administration of Software Asset Management tools and partner with teams to ensure license compliance and system stability. | Requires over 10 years IT infrastructure experience, expertise in SAM tools, server agent management, and scripting languages. | Lumen is the trusted network for the AI‑powered world, connecting people, data, and applications through our expansive fiber network and connected ecosystem. We enable secure, high‑performance connectivity across cloud, edge, and AI workloads for enterprises, governments, and communities. At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter. This is a high accountability environment where bold ideas drive real innovation for our customers, partners, and industry. The work is challenging, expectations are clear, and trust is built into how we operate. If you’re ready to take ownership, deliver meaningful impact, and help shape the future of AI‑ready connectivity, join us today. The Role The Senior Lead IT Engineer is a technical leadership role responsible for the design, administration, optimization, and strategic direction of Lumen’s Software Asset Management (SAM) tools. This role serves as a subject matter expert and technical lead, driving stability, scalability, and security across critical infrastructure platforms, with a strong emphasis on Flexera One administration and server-based agent technologies. The Senior Lead IT Engineer partners closely with architecture, security, asset management, and operations teams to deliver reliable, compliant, and cost-effective IT solutions. Location This is a remote opportunity open to candidates located anywhere in the U.S. The Main Responsibilities Administer, optimize, and support Flexera One / FlexNet Manager Suite (FNMS), SaaS Manager, and related Software Asset Management (SAM) tooling. FNMS Agent Administration, including deployment, configuration, monitoring, upgrades, and lifecycle management. Collaborate with Software Asset Management (SAM), Security, and Compliance teams to ensure accurate inventory, license compliance, and audit readiness. Design and maintain server and agent-based architectures to support performance, scalability, and compliance requirements. Lead root cause analysis and resolution of complex infrastructure and agent-related incidents. Serve as the technical lead for enterprise IT engineering initiatives, providing guidance, mentorship, and architectural direction. Develop and enforce engineering standards, documentation, and operational runbooks. Evaluate and implement automation opportunities to improve operational efficiency and system reliability. Support change management activities, including impact analysis, testing, and deployment planning. Assist in driving roadmap planning, technology evaluations, and proof-of-concept initiatives. What We Look For in a Candidate Bachelor’s or Master’s degree in Information Technology, Computer Science, or a related field, or equivalent practical experience. Minimum of 10+ years of professional software engineering experience in IT infrastructure or systems engineering roles. Demonstrated hands-on expertise in SAM Tool Administration, including inventory, reconciliation, reporting, and integrations. Strong experience with Server Agent Administration across all variations of Windows and Linux environments. Deep understanding of server infrastructure, operating systems, and enterprise monitoring tools. Experience supporting large-scale, distributed environments. Strong troubleshooting skills with the ability to resolve complex, cross-platform issues. Proficiency with scripting and automation (e.g., PowerShell, Bash, Python). Excellent communication skills with the ability to translate technical concepts to non-technical stakeholders. Experience working with ITSM processes (incident, problem, change, and configuration management). Act as a trusted technical advisor and escalation point. Mentor junior engineers and promote engineering best practices. Demonstrate ownership, accountability, and a continuous improvement mindset. Preferred Qualifications Experience with Software Asset Management (SAM) and IT Asset Management (ITAM) practices. Familiarity with cloud platforms (Azure, AWS, or GCP) and hybrid environments. Experience with configuration management and automation tools (e.g., Ansible, SCCM, Intune, Chef, or Puppet). Compensation This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. Location Based Pay Ranges $132,232 - $176,310 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY $138,844 - $185,124 in these states: CO HI MI MN NC NH NV OR RI $145,456 - $193,940 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process. Learn more about Lumen's: Benefits Bonus Structure #LI-Remote Requisition #: 341788 Life at Lumen Life at Lumen is human and connected, even in a fast moving, AI‑focused organization. We set clear expectations and trust people to meet them. With real support and shared accountability, teams collaborate better, move faster, and deliver meaningful outcomes. Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win. To learn more about Life at Lumen and how we live the Lumen 8, please visit: https://jobs.lumen.com/global/en/life-at-lumen Background Screening If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page. Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Equal Employment Opportunities We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. Privacy Notice Lumen is committed to protecting the privacy and security of personal information collected during the recruitment and hiring process. Our Privacy Notice explains how we collect, use, disclose, and protect applicant information, as well as how individuals may request access to or deletion of their personal data. To review Lumen’s Privacy Notice, please visit: https://jobs.lumen.com/global/en/privacy-notice Disclaimer The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions. In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.

Lead vulnerability and asset management programs to reduce cyber risk and provide executive reporting. | 5+ years in information security, leadership experience, bachelor's degree, strong communication, and security framework knowledge required. | Lumen is the trusted network for the AI‑powered world, connecting people, data, and applications through our expansive fiber network and connected ecosystem. We enable secure, high‑performance connectivity across cloud, edge, and AI workloads for enterprises, governments, and communities. At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter. This is a high accountability environment where bold ideas drive real innovation for our customers, partners, and industry. The work is challenging, expectations are clear, and trust is built into how we operate. If you’re ready to take ownership, deliver meaningful impact, and help shape the future of AI‑ready connectivity, join us today. The Role The Manager of Information Security—Cyber Threat Exposure Management plays a critical role in solving complex challenges and building the infrastructure that powers what’s next for our customers and our world. In this role, you won’t just manage vulnerabilities—you’ll shape how Lumen identifies, prioritizes, and reduces cyber risk across a rapidly evolving digital landscape. From strengthening asset visibility to advancing risk-based vulnerability management and governance, your work directly enables innovation by ensuring our foundation is secure, resilient, and ready to scale. Location This is a remote postion open to candidates based anywhere in the US. The Main Responsibilities This role matures vulnerability and asset management programs, improves data quality, advances risk-based remediation, and collaborates across security and technology teams to reduce enterprise exposure. Own the strategy, execution, and continuous maturity of the enterprise vulnerability management program, driving measurable reduction of cyber risk. Implement and refine risk-based prioritization using threat intelligence, exploitability, asset criticality, exposure, and business impact to focus remediation on the highest-risk vulnerabilities. Ensure comprehensive visibility across internal, cloud, and externally exposed assets through effective asset discovery, inventory governance, ownership assignment, and data quality management. Oversee vulnerability management and asset discovery platforms, supporting tool optimization, process automation, and consistent operational workflows. Drive remediation accountability by partnering with Security, IT, Cloud, Engineering, and business stakeholders to address critical vulnerabilities, visibility gaps, and risk exceptions. Define, monitor, and report key program metrics, including vulnerability backlog, mean time to remediate, SLA compliance, exception trends, asset coverage, and external exposure trends. Deliver clear executive-level reporting that translates technical findings into business risk, remediation priorities, and measurable program outcomes. Support audit, regulatory, and compliance requirements by maintaining evidence, reporting, and processes aligned to applicable security frameworks and control expectations. Lead, coach, and develop a high-performing team while fostering accountability, collaboration, operational excellence, and continuous improvement. What We Look For in a Candidate Minimum Qualifications: 5+ years of experience in information security, vulnerability management, security risk assessment, application security, system security, network security, or a related discipline. Experience leading, coaching, or managing technical personnel in a security, infrastructure, cloud, or technology operations environment. Undergraduate degree in Computer Science, Engineering, Information Security, or a related field, or equivalent combination of education and relevant experience. Broad technical knowledge of current and emerging technologies used within enterprise infrastructure, cloud environments, applications, and security operations. Experience communicating technical security risk to technical and non-technical audiences, including management and cross-functional stakeholders. Applicable professional or technical certifications should be in place, or the candidate must be willing to pursue relevant certification. Preferred Qualifications: Professional or technical certifications such as CISSP, CISM, GISEC, Security+, cloud security certifications, or related security credentials. Experience with modern vulnerability management, asset discovery, cyber asset attack surface management, cloud security posture management, or external attack surface management platforms. Demonstrated understanding of risk-based vulnerability prioritization, remediation governance, exception management, and vulnerability lifecycle management. Knowledge of information security frameworks, control standards, and regulatory obligations, including ISO 27001/27002, NIST, SOX, PCI, FISMA, HIPAA, NACHA, and SSAE-16. Experience supporting audit readiness, evidence collection, control validation, and security reporting requirements. Knowledge of project management practices and experience driving cross-functional initiatives through influence, accountability, and measurable outcomes. Experience working in large enterprise environments, including complex data center, network, cloud, and hybrid technology ecosystems. Strong ability to translate complex technical findings into clear executive-level communication, business risk context, and actionable recommendations. Compensation This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. Location Based Pay Ranges $105,786 - $141,047 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY $111,074 - $148,099 in these states: CO HI MI MN NC NH NV OR RI $116,364 - $155,152 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process. Learn more about Lumen's: Benefits Bonus Structure #LI-Remote Requisition #: 342405 Life at Lumen Life at Lumen is human and connected, even in a fast moving, AI‑focused organization. We set clear expectations and trust people to meet them. With real support and shared accountability, teams collaborate better, move faster, and deliver meaningful outcomes. Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win. To learn more about Life at Lumen and how we live the Lumen 8, please visit: https://jobs.lumen.com/global/en/life-at-lumen Background Screening If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page. Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Equal Employment Opportunities We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. Privacy Notice Lumen is committed to protecting the privacy and security of personal information collected during the recruitment and hiring process. Our Privacy Notice explains how we collect, use, disclose, and protect applicant information, as well as how individuals may request access to or deletion of their personal data. To review Lumen’s Privacy Notice, please visit: https://jobs.lumen.com/global/en/privacy-notice Disclaimer The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions. In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.

Lead network planning team to align capacity and infrastructure with business demand and optimize workflows using AI tools. | Bachelor's degree with 5+ years network planning and 3+ years people management, strong analytical and prioritization skills. | Lumen is the trusted network for the AI‑powered world, connecting people, data, and applications through our expansive fiber network and connected ecosystem. We enable secure, high‑performance connectivity across cloud, edge, and AI workloads for enterprises, governments, and communities. At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter. This is a high accountability environment where bold ideas drive real innovation for our customers, partners, and industry. The work is challenging, expectations are clear, and trust is built into how we operate. If you’re ready to take ownership, deliver meaningful impact, and help shape the future of AI‑ready connectivity, join us today. The Role The Manager, Network Planning is responsible for leading a team of planners focused on executing network capacity and infrastructure plans that support business demand, operational performance, and capital efficiency. This role translates defined planning strategies and demand inputs into executable work plans, ensuring alignment across Engineering, Operations, and Program Management. The Manager is accountable for team delivery, quality of outputs, and maintaining alignment with organizational priorities. In addition to execution leadership, this role leverages data, analytics, and AI-enabled tools to improve planning efficiency, generate insights, and translate complex network topics into clear, executive-level narratives that support decision-making. The ideal candidate is a strong people leader with experience in network planning or engineering who can drive execution, manage competing priorities, and deliver both operational results and business-facing insights. What You'll Do Lead and Manage Planning Execution Manage a team of network planners responsible for day-to-day planning deliverables Assign and prioritize workload to ensure timely and accurate execution of planning activities Monitor team performance, output quality, and adherence to timelines and standards Ensure team alignment to defined planning processes, guidelines, and priorities Drive Capacity Planning and Network Execution Oversee execution of network capacity plans, including augments, expansions, and optimization efforts Ensure effective day-to-day management of capacity, headroom, and demand fulfillment Support execution of adds, changes, disconnects, and network improvements Translate Demand into Actionable Plans Convert demand inputs (from sales, product, and strategic planning teams) into actionable work plans Ensure accurate scoping, feasibility validation, and readiness for downstream execution Provide input into capital planning processes through cost estimates and planning data Leverage Data, Analytics, and AI Utilize data analytics, forecasting models, and AI-enabled tools to improve planning accuracy and efficiency Automate reporting, identify patterns, and surface insights to proactively manage capacity and demand Drive adoption of AI tools to reduce manual effort, enhance decision-making, and improve visibility into network performance Use data-driven insights to identify risks, constraints, and optimization opportunities Develop Executive-Level Narratives and Communications Translate complex network planning data into clear, concise executive-level narratives Develop summaries, presentations, and talking points that communicate network health, risks, and investment needs Support leadership reviews by synthesizing data into actionable insights and recommendations Ensure messaging is tailored to different audiences (e.g., executive leadership, field operations, cross-functional partners) Coordinate with Cross-Functional Teams Partner with Engineering, Field Operations, and Program Management to ensure plans are executable Track progress of planning-driven work and escalate issues as needed Ensure alignment between planning outputs and downstream delivery expectations Use Data to Drive Performance Leverage reporting tools to track workload, capacity, and execution performance Identify bottlenecks, risks, and inefficiencies within planning workflows Provide regular updates and performance insights to leadership Support Process Improvement Initiatives Identify opportunities to improve planning efficiency, accuracy, and cycle time Support implementation of standardized processes, tools, and reporting methods Drive adoption of best practices and continuous improvement across the team Develop Talent and Build Capability Provide coaching, feedback, and development opportunities to planners Build both technical expertise and business acumen across the team Foster a culture of accountability, continuous improvement, and collaboration What We Look For in a Candidate Required Qualifications Bachelor’s degree in engineering, Telecommunications, Business, or related field (or equivalent experience) 5+ years of experience in network planning, engineering, or telecommunications operations 3+ years of people leadership or team management experience Strong analytical and problem-solving skills Experience working with capacity planning, network design, or infrastructure delivery Demonstrated ability to manage competing priorities and deliver results in a fast-paced environment Preferred Qualifications Experience in a planning or operations environment supporting transport, IP, fiber, or access networks Familiarity with planning systems, network inventory tools, and data visualization platforms Experience leveraging AI tools (e.g., Copilot, automation platforms, advanced analytics) to improve workflows and reporting Experience developing executive presentations, summaries, or business narratives Strong communication skills with the ability to translate technical content into business-focused messaging Key Characteristics of Success Execution-focused with strong attention to detail and delivery accountability Effective team leader with a focus on coaching and performance management Able to manage defined scope with limited guidance while escalating appropriately Comfortable operating within established strategy and translating it into execution Strong communicator capable of converting data into clear, actionable insights Compensation This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. Location Based Pay Ranges $105,786 - $141,047 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY $111,074 - $148,099 in these states: CO HI MI MN NC NH NV OR RI $116,364 - $155,152 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process. Learn more about Lumen's: Benefits Bonus Structure #LI-Remote Requisition #: 342447 Life at Lumen Life at Lumen is human and connected, even in a fast moving, AI‑focused organization. We set clear expectations and trust people to meet them. With real support and shared accountability, teams collaborate better, move faster, and deliver meaningful outcomes. Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win. To learn more about Life at Lumen and how we live the Lumen 8, please visit: https://jobs.lumen.com/global/en/life-at-lumen Background Screening If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page. Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Equal Employment Opportunities We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. Privacy Notice Lumen is committed to protecting the privacy and security of personal information collected during the recruitment and hiring process. Our Applicant Privacy Notice explains how we collect, use, disclose, and protect applicant information, as well as how individuals may request access to or deletion of their personal data. To review Lumen’s Global Employment Applicant and Talent Community Privacy Notice, please visit: https://jobs.lumen.com/global/en/privacy-notice Disclaimer The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions. In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.

Respond to and remediate cybersecurity incidents, proactively hunt threats, and collaborate to improve detection and incident response guides. | Bachelor's degree in Computer Science or Engineering, relevant certifications like CISSP or OSCP, and experience in large-scale enterprise environments. | Lumen is the trusted network for the AI‑powered world, connecting people, data, and applications through our expansive fiber network and connected ecosystem. We enable secure, high‑performance connectivity across cloud, edge, and AI workloads for enterprises, governments, and communities. At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter. This is a high accountability environment where bold ideas drive real innovation for our customers, partners, and industry. The work is challenging, expectations are clear, and trust is built into how we operate. If you’re ready to take ownership, deliver meaningful impact, and help shape the future of AI‑ready connectivity, join us today. The Role Cybersecurity Incident Response Team (CIRT) Engineers at Lumen are on the front lines of protecting the systems that power global connectivity. In this role, you’ll respond to and mitigate cybersecurity threats while proactively identifying risks and strengthening our defenses. At Lumen, this work goes beyond incident response, it’s an opportunity to solve complex problems, influence how we defend at scale, and help shape the future of our security capabilities. You’ll collaborate with internal teams and partners to drive innovation, improve detection, and anticipate emerging threats in a fast-paced, high-accountability environment. If you’re motivated by challenging work, continuous learning, and the chance to make a real impact, this role offers the flexibility, trust, and support to help you grow while contributing to meaningful outcomes across our infrastructure and services. Location This is a remote position open to candidates based anywhere in the U.S. The Main Responsibilities Shift hours are from 10:00am to 7:00pm Pacific Time. Analyst can be located in any US state. Respond to, remediate, and document information security incidents not limited to dashboard (Advanced Threat Appliance & SIEM) alerts, tickets, emails, or phone calls. Actively hunt the enterprise for insecure, suspicious, or malicious activity. Review data that is processed within the SIEM to find incident evidence and suspicious events as well as out of scope events. Verify and validate security notifications from both internal and external sources. Identify and resolve incidents that are not defined by (or deviate from) an existing incident response guide. Assist with significant incidents as needed or assigned, including outside of normal business hours. Provide feedback for development and consistency of automated threat detection mechanisms. Update and maintain response guides for accuracy. Support Security projects to improve Cyber Defense Team or Lumen's security posture. Demonstrate effective communication skills, both verbal and written What We Look For in a Candidate Minimum Qualifications Bachelor’s in Computer Science, Engineering, or related field (or equivalent experience) Strong understanding of security fundamentals: host/network hardening, networking protocols, intrusion techniques, and risk management Analytical/problem-solving skills across networking, operating systems, and malware analysis Relevant certifications (or willingness to obtain): Security+, CEH, OSCP, GCIH, CISSP, GPEN, GWAPT, GISEC, CISM, or CISA U.S.-based and able to obtain government suitability Strong communication skills; able to present technical concepts to both technical and non-technical audiences Experience with cloud security (AWS, Azure, GCP) Broad knowledge of current and emerging technologies Preferred Qualifications 4+ years in incident response, forensics, risk assessments, application or network security Experience in network/firewall engineering, design, and implementation Familiarity with security tools (SIEM, IDS/IPS, endpoint protection) Experience monitoring threats and performing initial triage Microsoft or UNIX/Linux administration Experience implementing controls to reduce risk and data exposure Scripting experience (Python or Perl) Experience in large enterprise or carrier-scale environments Compensation This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. Location Based Pay Ranges $84,629 - $112,838 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY $88,860 - $118,480 in these states: CO HI MI MN NC NH NV OR RI $93,092 - $124,122 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process. Learn more about Lumen's: Benefits Bonus Structure #LI-Remote What to Expect Next Requisition #: 342538 Life at Lumen Life at Lumen is human and connected, even in a fast moving, AI‑focused organization. We set clear expectations and trust people to meet them. With real support and shared accountability, teams collaborate better, move faster, and deliver meaningful outcomes. Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win. To learn more about Life at Lumen and how we live the Lumen 8, please visit: https://jobs.lumen.com/global/en/life-at-lumen Background Screening If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page. Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Equal Employment Opportunities We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. Privacy Notice Lumen is committed to protecting the privacy and security of personal information collected during the recruitment and hiring process. Our Applicant Privacy Notice explains how we collect, use, disclose, and protect applicant information, as well as how individuals may request access to or deletion of their personal data. To review Lumen’s Global Employment Applicant and Talent Community Privacy Notice, please visit: https://jobs.lumen.com/global/en/privacy-notice Disclaimer The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions. In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.

Manage operational excellence and transformation for enterprise customers through AI and automation adoption and escalation management. | Bachelor's degree or 6+ years in operations or service management with strong executive presence and experience in AI-enabled tools. | Lumen is the trusted network for the AI‑powered world, connecting people, data, and applications through our expansive fiber network and connected ecosystem. We enable secure, high‑performance connectivity across cloud, edge, and AI workloads for enterprises, governments, and communities. At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter. This is a high accountability environment where bold ideas drive real innovation for our customers, partners, and industry. The work is challenging, expectations are clear, and trust is built into how we operate. If you’re ready to take ownership, deliver meaningful impact, and help shape the future of AI‑ready connectivity, join us today. The Role The Sr Operations Service Manager (OSM) serves as the primary post‑installation operational interface for a portfolio of named, elite enterprise customers. Acting as a critical customer advocate and strategic liaison, the OSM is accountable for operational excellence, service continuity, and a differentiated customer experience across the post deployment lifecycle. This role operates at the intersection of service delivery, operational leadership, customer engagement, and transformation execution. The OSM partners closely with Repair Centers, Network Operations, Engineering, Automation, and other cross‑functional technical teams to escalate, coordinate, and resolve complex operational issues when standard processes fall short. Beyond day‑to‑day service management, the OSM is explicitly accountable for driving operational transformation—including automation adoption, AI‑enabled efficiency, data‑driven decision making, and continuous service improvement. The role requires the ability to translate complex operational data into clear executive‑level narratives, influence senior stakeholders, and lead change across organizational and functional boundaries. In addition, the OSM provides leadership through mentoring peers, facilitating cross‑functional collaboration, and supporting management with shared strategic, operational, and cultural leadership responsibilities. Core Accountabilities The TSM / OSM is directly accountable for the following outcomes: Customer Operational Health & Experience across assigned enterprise accounts Executive‑level communication and storytelling using data and analytics Driving transformation, automation, and AI adoption within service operations Ownership of complex escalations, root cause analysis, and preventative action Leadership through influence, change execution, and peer mentorship Location This is a Work from Home position within the U.S. The Main Responsibilities Key Responsibilities Customer Operations & Escalation Leadership Serve as the primary escalation point for assigned enterprise customers, including after‑hours support when required, when standard operational processes do not meet customer expectations. Once engaged in an escalation, act as the central point of ownership and communication, coordinating internal resources across Repair Centers, Network Operations, Engineering, and leadership to drive resolution. Proactively manage high‑impact incidents, chronic service issues, and abnormal operational conditions, ensuring clear accountability, transparency, and customer confidence throughout the lifecycle. Executive Communication & Operational Storytelling Develop, curate, and deliver customized operational reporting and recurring Operations Reviews for enterprise and executive audiences. Use data, analytics, and visual storytelling techniques to clearly communicate service performance, trends, risks, and opportunities—moving beyond metrics to tell a compelling operational story. Present confidently and effectively to executive, SVP, and C‑level audiences, translating technical and operational complexity into business‑relevant insights and recommendations. Take ownership of customer‑facing presentations related to service performance, Root Cause Findings (RFOs), Service Improvement Plans (SIPs), and major operational initiatives. Transformation, Automation & AI Enablement Actively drive operational transformation initiatives, with explicit accountability for identifying opportunities to improve efficiency, consistency, and customer outcomes. Lead and direct customer implementations of enterprise automation and AI solutions, supporting initiatives ranging from proof‑of‑concept and pilot programs to large‑scale production deployments. Leverage AI‑enabled tools and automation platforms to improve incident response, analysis, reporting, decision‑making, and productivity. Partner with internal automation, tooling, and analytics teams to influence roadmap priorities based on real‑world operational and customer needs. Service Improvement & Problem Management Partner with Repair Centers and technical teams to initiate, develop, and track post‑mortem analyses, root cause investigations, and preventative measures. Take end‑to‑end ownership of presenting findings, corrective actions, and outcomes to customers and internal stakeholders. Identify, define, and clearly communicate Service Delivery, Service Management, and Service Assurance process gaps. Establish, manage, and drive Service Improvement Plans (SIPs), facilitating internal and external forums, tracking commitments, and ensuring initiatives progress through resolution. What We Look For in a Candidate Mentorship & Team Leadership Train, mentor, and support junior OSMs and peers, transferring knowledge related to customer management, escalation leadership, automation, and executive communication. Collaborate with management to support strategic initiatives, workforce development, knowledge sharing, and team leadership activities. Serve as a role model for strong communication, accountability, and change leadership. Required Skills & Capabilities Proven ability to lead complex operational scenarios and high‑severity customer escalations Strong executive presence with the ability to present clearly and confidently to senior leaders and customers Advanced ability to use data and analytics to tell a story, influence decisions, and drive action Demonstrated experience with automation, AI tools, and digital enablement in an operational or service environment Strong change leadership skills, including influencing behavior, driving adoption, and sustaining improvements Excellent written and verbal communication skills, including customer‑facing documentation and executive presentations Ability to operate effectively in ambiguous, fast‑paced, and high‑pressure environments Qualifications & Experience Bachelor’s degree or a minimum of six (6) years of relevant professional experience in operations, service management, telecommunications, or a related technical or customer‑facing discipline Experience supporting enterprise‑scale customers and complex service environments Prior exposure to AI‑enabled tools, automation platforms, analytics, or digital transformation initiatives strongly preferred Compensation This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. Location Based Pay Ranges $84,629 - $112,838 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY $88,860 - $118,480 in these states: CO HI MI MN NC NH NV OR RI $93,092 - $124,122 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process. Learn more about Lumen's: Benefits Bonus Structure #LI-Remote Requisition #: 342459 Life at Lumen Life at Lumen is human and connected, even in a fast moving, AI‑focused organization. We set clear expectations and trust people to meet them. With real support and shared accountability, teams collaborate better, move faster, and deliver meaningful outcomes. Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win. To learn more about Life at Lumen and how we live the Lumen 8, please visit: https://jobs.lumen.com/global/en/life-at-lumen Background Screening If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page. Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Equal Employment Opportunities We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. Privacy Notice Lumen is committed to protecting the privacy and security of personal information collected during the recruitment and hiring process. Our Applicant Privacy Notice explains how we collect, use, disclose, and protect applicant information, as well as how individuals may request access to or deletion of their personal data. To review Lumen’s Global Employment Applicant and Talent Community Privacy Notice, please visit: https://jobs.lumen.com/global/en/privacy-notice Disclaimer The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions. In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.

Manage post-installation operational service for enterprise customers, lead escalations, drive operational transformation, and provide executive communication and mentorship. | Bachelor's degree or 6+ years in operations or service management with experience in enterprise customer support, automation, AI tools, and strong communication skills. | Lumen is the trusted network for the AI‑powered world, connecting people, data, and applications through our expansive fiber network and connected ecosystem. We enable secure, high‑performance connectivity across cloud, edge, and AI workloads for enterprises, governments, and communities. At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter. This is a high accountability environment where bold ideas drive real innovation for our customers, partners, and industry. The work is challenging, expectations are clear, and trust is built into how we operate. If you’re ready to take ownership, deliver meaningful impact, and help shape the future of AI‑ready connectivity, join us today. The Role The Sr Operations Service Manager (OSM) serves as the primary post‑installation operational interface for a portfolio of named, elite enterprise customers. Acting as a critical customer advocate and strategic liaison, the OSM is accountable for operational excellence, service continuity, and a differentiated customer experience across the post deployment lifecycle. This role operates at the intersection of service delivery, operational leadership, customer engagement, and transformation execution. The OSM partners closely with Repair Centers, Network Operations, Engineering, Automation, and other cross‑functional technical teams to escalate, coordinate, and resolve complex operational issues when standard processes fall short. Beyond day‑to‑day service management, the OSM is explicitly accountable for driving operational transformation—including automation adoption, AI‑enabled efficiency, data‑driven decision making, and continuous service improvement. The role requires the ability to translate complex operational data into clear executive‑level narratives, influence senior stakeholders, and lead change across organizational and functional boundaries. In addition, the OSM provides leadership through mentoring peers, facilitating cross‑functional collaboration, and supporting management with shared strategic, operational, and cultural leadership responsibilities. Core Accountabilities The TSM / OSM is directly accountable for the following outcomes: Customer Operational Health & Experience across assigned enterprise accounts Executive‑level communication and storytelling using data and analytics Driving transformation, automation, and AI adoption within service operations Ownership of complex escalations, root cause analysis, and preventative action Leadership through influence, change execution, and peer mentorship Location This is a Work from Home position within the U.S. The Main Responsibilities Key Responsibilities Customer Operations & Escalation Leadership Serve as the primary escalation point for assigned enterprise customers, including after‑hours support when required, when standard operational processes do not meet customer expectations. Once engaged in an escalation, act as the central point of ownership and communication, coordinating internal resources across Repair Centers, Network Operations, Engineering, and leadership to drive resolution. Proactively manage high‑impact incidents, chronic service issues, and abnormal operational conditions, ensuring clear accountability, transparency, and customer confidence throughout the lifecycle. Executive Communication & Operational Storytelling Develop, curate, and deliver customized operational reporting and recurring Operations Reviews for enterprise and executive audiences. Use data, analytics, and visual storytelling techniques to clearly communicate service performance, trends, risks, and opportunities—moving beyond metrics to tell a compelling operational story. Present confidently and effectively to executive, SVP, and C‑level audiences, translating technical and operational complexity into business‑relevant insights and recommendations. Take ownership of customer‑facing presentations related to service performance, Root Cause Findings (RFOs), Service Improvement Plans (SIPs), and major operational initiatives. Transformation, Automation & AI Enablement Actively drive operational transformation initiatives, with explicit accountability for identifying opportunities to improve efficiency, consistency, and customer outcomes. Lead and direct customer implementations of enterprise automation and AI solutions, supporting initiatives ranging from proof‑of‑concept and pilot programs to large‑scale production deployments. Leverage AI‑enabled tools and automation platforms to improve incident response, analysis, reporting, decision‑making, and productivity. Partner with internal automation, tooling, and analytics teams to influence roadmap priorities based on real‑world operational and customer needs. Service Improvement & Problem Management Partner with Repair Centers and technical teams to initiate, develop, and track post‑mortem analyses, root cause investigations, and preventative measures. Take end‑to‑end ownership of presenting findings, corrective actions, and outcomes to customers and internal stakeholders. Identify, define, and clearly communicate Service Delivery, Service Management, and Service Assurance process gaps. Establish, manage, and drive Service Improvement Plans (SIPs), facilitating internal and external forums, tracking commitments, and ensuring initiatives progress through resolution. What We Look For in a Candidate Mentorship & Team Leadership Train, mentor, and support junior OSMs and peers, transferring knowledge related to customer management, escalation leadership, automation, and executive communication. Collaborate with management to support strategic initiatives, workforce development, knowledge sharing, and team leadership activities. Serve as a role model for strong communication, accountability, and change leadership. Required Skills & Capabilities Proven ability to lead complex operational scenarios and high‑severity customer escalations Strong executive presence with the ability to present clearly and confidently to senior leaders and customers Advanced ability to use data and analytics to tell a story, influence decisions, and drive action Demonstrated experience with automation, AI tools, and digital enablement in an operational or service environment Strong change leadership skills, including influencing behavior, driving adoption, and sustaining improvements Excellent written and verbal communication skills, including customer‑facing documentation and executive presentations Ability to operate effectively in ambiguous, fast‑paced, and high‑pressure environments Qualifications & Experience Bachelor’s degree or a minimum of six (6) years of relevant professional experience in operations, service management, telecommunications, or a related technical or customer‑facing discipline Experience supporting enterprise‑scale customers and complex service environments Prior exposure to AI‑enabled tools, automation platforms, analytics, or digital transformation initiatives strongly preferred Compensation This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. Location Based Pay Ranges $84,629 - $112,838 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY $88,860 - $118,480 in these states: CO HI MI MN NC NH NV OR RI $93,092 - $124,122 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process. Learn more about Lumen's: • Benefits • Bonus Structure #LI-Remote Requisition #: 342459 Life at Lumen Life at Lumen is human and connected, even in a fast moving, AI‑focused organization. We set clear expectations and trust people to meet them. With real support and shared accountability, teams collaborate better, move faster, and deliver meaningful outcomes. Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win. To learn more about Life at Lumen and how we live the Lumen 8, please visit: https://jobs.lumen.com/global/en/life-at-lumen Background Screening If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page. Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Equal Employment Opportunities We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. Privacy Notice Lumen is committed to protecting the privacy and security of personal information collected during the recruitment and hiring process. Our Applicant Privacy Notice explains how we collect, use, disclose, and protect applicant information, as well as how individuals may request access to or deletion of their personal data. To review Lumen’s Global Employment Applicant and Talent Community Privacy Notice, please visit: https://jobs.lumen.com/global/en/privacy-notice Disclaimer The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions. In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.

Lead design and administration of Software Asset Management tools and partner with teams to ensure compliance and system stability. | Degree in IT or Computer Science with over 10 years of IT infrastructure or systems engineering experience and expertise in SAM tool administration and scripting. | Lumen is the trusted network for the AI‑powered world, connecting people, data, and applications through our expansive fiber network and connected ecosystem. We enable secure, high‑performance connectivity across cloud, edge, and AI workloads for enterprises, governments, and communities. At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter. This is a high accountability environment where bold ideas drive real innovation for our customers, partners, and industry. The work is challenging, expectations are clear, and trust is built into how we operate. If you’re ready to take ownership, deliver meaningful impact, and help shape the future of AI‑ready connectivity, join us today. The Role The Senior Lead IT Engineer is a technical leadership role responsible for the design, administration, optimization, and strategic direction of Lumen’s Software Asset Management (SAM) tools. This role serves as a subject matter expert and technical lead, driving stability, scalability, and security across critical infrastructure platforms, with a strong emphasis on Flexera One administration and server-based agent technologies. The Senior Lead IT Engineer partners closely with architecture, security, asset management, and operations teams to deliver reliable, compliant, and cost-effective IT solutions. Location This is a remote opportunity open to candidates located anywhere in the U.S. The Main Responsibilities Administer, optimize, and support Flexera One / FlexNet Manager Suite (FNMS), SaaS Manager, and related Software Asset Management (SAM) tooling. FNMS Agent Administration, including deployment, configuration, monitoring, upgrades, and lifecycle management. Collaborate with Software Asset Management (SAM), Security, and Compliance teams to ensure accurate inventory, license compliance, and audit readiness. Design and maintain server and agent-based architectures to support performance, scalability, and compliance requirements. Lead root cause analysis and resolution of complex infrastructure and agent-related incidents. Serve as the technical lead for enterprise IT engineering initiatives, providing guidance, mentorship, and architectural direction. Develop and enforce engineering standards, documentation, and operational runbooks. Evaluate and implement automation opportunities to improve operational efficiency and system reliability. Support change management activities, including impact analysis, testing, and deployment planning. Assist in driving roadmap planning, technology evaluations, and proof-of-concept initiatives. What We Look For in a Candidate Bachelor’s or Master’s degree in Information Technology, Computer Science, or a related field, or equivalent practical experience. Minimum of 10+ years of professional software engineering experience in IT infrastructure or systems engineering roles. Demonstrated hands-on expertise in SAM Tool Administration, including inventory, reconciliation, reporting, and integrations. Strong experience with Server Agent Administration across all variations of Windows and Linux environments. Deep understanding of server infrastructure, operating systems, and enterprise monitoring tools. Experience supporting large-scale, distributed environments. Strong troubleshooting skills with the ability to resolve complex, cross-platform issues. Proficiency with scripting and automation (e.g., PowerShell, Bash, Python). Excellent communication skills with the ability to translate technical concepts to non-technical stakeholders. Experience working with ITSM processes (incident, problem, change, and configuration management). Act as a trusted technical advisor and escalation point. Mentor junior engineers and promote engineering best practices. Demonstrate ownership, accountability, and a continuous improvement mindset. Preferred Qualifications Experience with Software Asset Management (SAM) and IT Asset Management (ITAM) practices. Familiarity with cloud platforms (Azure, AWS, or GCP) and hybrid environments. Experience with configuration management and automation tools (e.g., Ansible, SCCM, Intune, Chef, or Puppet). Compensation This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. Location Based Pay Ranges $132,232 - $176,310 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY $138,844 - $185,124 in these states: CO HI MI MN NC NH NV OR RI $145,456 - $193,940 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process. Learn more about Lumen's: Benefits Bonus Structure #LI-Remote Requisition #: 341788 Life at Lumen Life at Lumen is human and connected, even in a fast moving, AI‑focused organization. We set clear expectations and trust people to meet them. With real support and shared accountability, teams collaborate better, move faster, and deliver meaningful outcomes. Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win. To learn more about Life at Lumen and how we live the Lumen 8, please visit: https://jobs.lumen.com/global/en/life-at-lumen Background Screening If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page. Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Equal Employment Opportunities We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. Privacy Notice Lumen is committed to protecting the privacy and security of personal information collected during the recruitment and hiring process. Our Privacy Notice explains how we collect, use, disclose, and protect applicant information, as well as how individuals may request access to or deletion of their personal data. To review Lumen’s Privacy Notice, please visit: https://jobs.lumen.com/global/en/privacy-notice Disclaimer The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions. In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.

Lead security risk assessments and provide architectural guidance to ensure compliance with policies and standards. | 7+ years in security architecture, threat modeling, risk management, and knowledge of NIST, ISO 27001, GDPR, FedRAMP. | Lumen is the trusted network for the AI‑powered world, connecting people, data, and applications through our expansive fiber network and connected ecosystem. We enable secure, high‑performance connectivity across cloud, edge, and AI workloads for enterprises, governments, and communities. At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter. This is a high accountability environment where bold ideas drive real innovation for our customers, partners, and industry. The work is challenging, expectations are clear, and trust is built into how we operate. If you’re ready to take ownership, deliver meaningful impact, and help shape the future of AI‑ready connectivity, join us today. The Role The Lead Information Security Architect with a focus on Governance, Risk and Compliance within the Global Security Services organization is responsible for conducting security risk assessments in coordination with the Lumen business owners, the Governance, Risk, and Compliance team, and the Product and Platform Security team. The purpose is to ensure compliance with corporate policy, standards, procedures, and industry best practices. The deliverables include metrics, reports, and mitigations associated with potential findings, issues, and risks that could impact Lumen or its customers. This candidate must be able to work independently and as a team leader to consult with internal clients on security topics, providing designs, reviews, and recommendations. Location This is a remote opportunity open to candidates located anywhere in the U.S. The Main Responsibilities Lead comprehensive risk assessments of information systems, infrastructure, and business processes. Identify, quantify, and prioritize security risks utilizing industry-standard methodologies such as ISO/IEC 27005 and NIST. Advise on remediation strategies for identified risks and monitor ongoing mitigation activities. Consult as a GRC security subject matter expert with architects, engineers, third parties and others on potential solutions. Provide architectural guidance for incident detection, response, and post-incident reviews to strengthen control frameworks and prevent recurrences. Lead initiatives to embed Governance, Risk, and Compliance principles into security architecture. Align architectural frameworks with relevant standards (e.g., ISO 27001, NIST, GDPR, HIPAA, SOX). Recommend security policies, standards, and procedures that support GRC objectives and reflect current threat landscapes. Consult with internal clients on GRC security topics and policy interpretation. Collaborate across IT, legal, compliance, risk management, audit, and business units to ensure unified approaches to risk management and compliance. Mentor junior security staff, fostering a culture of security awareness and compliance. What We Look For in a Candidate 7+ years of relevant experience, including threat modeling, security design reviews, and security architecture Ability to architect solutions that balance security, compliance, usability, and business requirements. Strong knowledge of regulatory frameworks, standards, and risk management methodologies Experience performing risk assessments and implementing risk mitigation strategies Excellent verbal and written communication skills Strong organizational skills Excellent interpersonal skills and a collaborative working style. High ethical standards, integrity, and commitment to confidentiality. Demonstrated leadership abilities in cross-functional teams Analytical mindset and strong problem-solving skills Demonstrate knowledge of security technologies, trends, leading practices, and regulatory requirements and government security standards such as FedRAMP and Controlled Unclassified Information (CUI) standards, along with best practices such as NIST Cybersecurity Framework (CSF), NIST 800-171, NIST 800-53, ISO 27001-27002 and other applicable security and privacy laws. Strong teamwork and communication skills to collaborate with development, operations, and security teams. Ability to instill a security-first mindset throughout the organization. Commitment to stay up to date with emerging industry updates, trends, security vulnerabilities, and new tools that can enhance security. Willingness to experiment with and adopt innovative solutions to improve security posture. Stay abreast of emerging threats, technologies, and regulatory changes impacting information security and GRC. Compensation This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. Location Based Pay Ranges $105,786 - $141,047 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY $111,074 - $148,099 in these states: CO HI MI MN NC NH NV OR RI $116,364 - $155,152 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process. Learn more about Lumen's: Benefits Bonus Structure #LI-Remote Requisition #: 342437 Life at Lumen Life at Lumen is human and connected, even in a fast moving, AI‑focused organization. We set clear expectations and trust people to meet them. With real support and shared accountability, teams collaborate better, move faster, and deliver meaningful outcomes. Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win. To learn more about Life at Lumen and how we live the Lumen 8, please visit: https://jobs.lumen.com/global/en/life-at-lumen Background Screening If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page. Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Equal Employment Opportunities We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. Privacy Notice Lumen is committed to protecting the privacy and security of personal information collected during the recruitment and hiring process. Our Applicant Privacy Notice explains how we collect, use, disclose, and protect applicant information, as well as how individuals may request access to or deletion of their personal data. To review Lumen’s Global Employment Applicant and Talent Community Privacy Notice, please visit: https://jobs.lumen.com/global/en/privacy-notice Disclaimer The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions. In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.

Lead strategy and execution of security architectures and manage global security architect teams. | Extensive experience in cloud security architecture, threat modeling, CI/CD, Agile, and team leadership. | Lumen is the trusted network for the AI‑powered world, connecting people, data, and applications through our expansive fiber network and connected ecosystem. We enable secure, high‑performance connectivity across cloud, edge, and AI workloads for enterprises, governments, and communities. At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter. This is a high accountability environment where bold ideas drive real innovation for our customers, partners, and industry. The work is challenging, expectations are clear, and trust is built into how we operate. If you’re ready to take ownership, deliver meaningful impact, and help shape the future of AI‑ready connectivity, join us today. The Role The Senior Manager, Security and Enablement Architecture leads the strategy and execution of modern security architectures that protect Lumen’s platforms, data, and customers while enabling innovation. In this role, you’ll partner across engineering, cloud, and business teams to embed security into everything we build—balancing risk, speed, and outcomes in a fast-paced, high-accountability environment. At Lumen, bold ideas drive real impact, and this role offers the opportunity to lead, innovate, and shape the future of enterprise security. Location This is a remote position open to candidates based anywhere in the U.S. The Main Responsibilities Lead, build, and scale a diverse, highly skilled team of security architects and subject matter experts. Drive risk-based security, focusing on key operations and data protection, culminating in key risk indicators for the enterprise. Design and implement an information security strategy focused on understanding and mitigating risks to data and systems. Architect, engineer, and operationalize security stacks for cloud, datacenter, and endpoint security. Partner with our development teams, operations, and business stakeholders to set secure development practices. Develop and maintain a cybersecurity risk management framework. Oversee risk assessment process, employee security education and awareness, architecture, policy and compliance. Evaluate security trends, evolving threats, risks, and vulnerabilities; define and implement corporate security strategy. Lead security and privacy/data initiatives and ensure end-state products meet regulatory requirements. Provide Security SME support to development teams. Interact directly with the security community regarding vulnerabilities and threats, particularly those that may directly impact Lumen. Provide leadership on different forums – promoting security awareness, recommend solutions and stay current on new threats and vulnerabilities. Continuous innovation and consistent improvement; establish vision, goals and successfully hit objectives. What We Look For in a Candidate Experience partnering with cross-functional teams to deliver impactful security initiatives. Excellent judgement in prioritizing security efforts using a risk-based approach. Ability to effectively communicate with and present to multiple audiences from engineering to business unit leadership. Comfortable dealing with ambiguity and conflicting priorities. Flexibility and the ability to improvise when needed. Able to effectively manage and develop large teams on a global scale. Strong quantitative and analytical abilities with a firm foundation on metrics to track activity and quantify the impact of security initiatives. Experience with threat modeling, security design reviews, and security architecture. Experience with CI/CD pipelines and Agile methodologies. Experience with Cloud security architecture and deployment models. Experience with securing and maintaining highly sensitive data. Compensation This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. Location Based Pay Ranges $132,232 - $176,310 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY $138,844 - $185,124 in these states: CO HI MI MN NC NH NV OR RI $145,456 - $193,940 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process. Learn more about Lumen's: Benefits Bonus Structure #LI-Remote Requisition #: 342528 Life at Lumen Life at Lumen is human and connected, even in a fast moving, AI‑focused organization. We set clear expectations and trust people to meet them. With real support and shared accountability, teams collaborate better, move faster, and deliver meaningful outcomes. Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win. To learn more about Life at Lumen and how we live the Lumen 8, please visit: https://jobs.lumen.com/global/en/life-at-lumen Background Screening If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page. Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Equal Employment Opportunities We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. Privacy Notice Lumen is committed to protecting the privacy and security of personal information collected during the recruitment and hiring process. Our Applicant Privacy Notice explains how we collect, use, disclose, and protect applicant information, as well as how individuals may request access to or deletion of their personal data. To review Lumen’s Global Employment Applicant and Talent Community Privacy Notice, please visit: https://jobs.lumen.com/global/en/privacy-notice Disclaimer The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions. In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.

Lead and scale security architecture teams, design and implement security strategies, manage risk and compliance, and collaborate across teams to embed security in development and operations. | Experience leading security teams, risk-based security strategy, cloud and endpoint security architecture, threat modeling, and strong communication skills. | Lumen is the trusted network for the AI‑powered world, connecting people, data, and applications through our expansive fiber network and connected ecosystem. We enable secure, high‑performance connectivity across cloud, edge, and AI workloads for enterprises, governments, and communities. At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter. This is a high accountability environment where bold ideas drive real innovation for our customers, partners, and industry. The work is challenging, expectations are clear, and trust is built into how we operate. If you’re ready to take ownership, deliver meaningful impact, and help shape the future of AI‑ready connectivity, join us today. The Role The Senior Manager, Security and Enablement Architecture leads the strategy and execution of modern security architectures that protect Lumen’s platforms, data, and customers while enabling innovation. In this role, you’ll partner across engineering, cloud, and business teams to embed security into everything we build—balancing risk, speed, and outcomes in a fast-paced, high-accountability environment. At Lumen, bold ideas drive real impact, and this role offers the opportunity to lead, innovate, and shape the future of enterprise security. Location This is a remote position open to candidates based anywhere in the U.S. The Main Responsibilities • Lead, build, and scale a diverse, highly skilled team of security architects and subject matter experts. • Drive risk-based security, focusing on key operations and data protection, culminating in key risk indicators for the enterprise. • Design and implement an information security strategy focused on understanding and mitigating risks to data and systems. • Architect, engineer, and operationalize security stacks for cloud, datacenter, and endpoint security. • Partner with our development teams, operations, and business stakeholders to set secure development practices. • Develop and maintain a cybersecurity risk management framework. • Oversee risk assessment process, employee security education and awareness, architecture, policy and compliance. • Evaluate security trends, evolving threats, risks, and vulnerabilities; define and implement corporate security strategy. • Lead security and privacy/data initiatives and ensure end-state products meet regulatory requirements. • Provide Security SME support to development teams. • Interact directly with the security community regarding vulnerabilities and threats, particularly those that may directly impact Lumen. • Provide leadership on different forums – promoting security awareness, recommend solutions and stay current on new threats and vulnerabilities. • Continuous innovation and consistent improvement; establish vision, goals and successfully hit objectives. What We Look For in a Candidate • Experience partnering with cross-functional teams to deliver impactful security initiatives. • Excellent judgement in prioritizing security efforts using a risk-based approach. • Ability to effectively communicate with and present to multiple audiences from engineering to business unit leadership. • Comfortable dealing with ambiguity and conflicting priorities. Flexibility and the ability to improvise when needed. • Able to effectively manage and develop large teams on a global scale. • Strong quantitative and analytical abilities with a firm foundation on metrics to track activity and quantify the impact of security initiatives. • Experience with threat modeling, security design reviews, and security architecture. • Experience with CI/CD pipelines and Agile methodologies. • Experience with Cloud security architecture and deployment models. • Experience with securing and maintaining highly sensitive data. Compensation This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. Location Based Pay Ranges $132,232 - $176,310 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY $138,844 - $185,124 in these states: CO HI MI MN NC NH NV OR RI $145,456 - $193,940 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process. Learn more about Lumen's: Benefits Bonus Structure #LI-Remote Requisition #: 342528 Life at Lumen Life at Lumen is human and connected, even in a fast moving, AI‑focused organization. We set clear expectations and trust people to meet them. With real support and shared accountability, teams collaborate better, move faster, and deliver meaningful outcomes. Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win. To learn more about Life at Lumen and how we live the Lumen 8, please visit: https://jobs.lumen.com/global/en/life-at-lumen Background Screening If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page. Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Equal Employment Opportunities We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. Privacy Notice Lumen is committed to protecting the privacy and security of personal information collected during the recruitment and hiring process. Our Applicant Privacy Notice explains how we collect, use, disclose, and protect applicant information, as well as how individuals may request access to or deletion of their personal data. To review Lumen’s Global Employment Applicant and Talent Community Privacy Notice, please visit: https://jobs.lumen.com/global/en/privacy-notice Disclaimer The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions. In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.

Respond to and remediate cybersecurity incidents while proactively identifying risks and improving defenses. | Bachelor's degree or equivalent, strong security fundamentals, incident response experience, relevant certifications, and strong communication skills. | Lumen is the trusted network for the AI‑powered world, connecting people, data, and applications through our expansive fiber network and connected ecosystem. We enable secure, high‑performance connectivity across cloud, edge, and AI workloads for enterprises, governments, and communities. At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter. This is a high accountability environment where bold ideas drive real innovation for our customers, partners, and industry. The work is challenging, expectations are clear, and trust is built into how we operate. If you’re ready to take ownership, deliver meaningful impact, and help shape the future of AI‑ready connectivity, join us today. The Role Cybersecurity Incident Response Team (CIRT) Engineers at Lumen are on the front lines of protecting the systems that power global connectivity. In this role, you’ll respond to and mitigate cybersecurity threats while proactively identifying risks and strengthening our defenses. At Lumen, this work goes beyond incident response, it’s an opportunity to solve complex problems, influence how we defend at scale, and help shape the future of our security capabilities. You’ll collaborate with internal teams and partners to drive innovation, improve detection, and anticipate emerging threats in a fast-paced, high-accountability environment. If you’re motivated by challenging work, continuous learning, and the chance to make a real impact, this role offers the flexibility, trust, and support to help you grow while contributing to meaningful outcomes across our infrastructure and services. Location This is a remote position open to candidates based anywhere in the U.S. The Main Responsibilities • Shift hours are from 10:00am to 7:00pm Pacific Time. Analyst can be located in any US state. • Respond to, remediate, and document information security incidents not limited to dashboard (Advanced Threat Appliance & SIEM) alerts, tickets, emails, or phone calls. • Actively hunt the enterprise for insecure, suspicious, or malicious activity. • Review data that is processed within the SIEM to find incident evidence and suspicious events as well as out of scope events. • Verify and validate security notifications from both internal and external sources. • Identify and resolve incidents that are not defined by (or deviate from) an existing incident response guide. • Assist with significant incidents as needed or assigned, including outside of normal business hours. • Provide feedback for development and consistency of automated threat detection mechanisms. • Update and maintain response guides for accuracy. • Support Security projects to improve Cyber Defense Team or Lumen's security posture. • Demonstrate effective communication skills, both verbal and written What We Look For in a Candidate Minimum Qualifications • Bachelor’s in Computer Science, Engineering, or related field (or equivalent experience) • Strong understanding of security fundamentals: host/network hardening, networking protocols, intrusion techniques, and risk management • Analytical/problem-solving skills across networking, operating systems, and malware analysis • Relevant certifications (or willingness to obtain): Security+, CEH, OSCP, GCIH, CISSP, GPEN, GWAPT, GISEC, CISM, or CISA • U.S.-based and able to obtain government suitability • Strong communication skills; able to present technical concepts to both technical and non-technical audiences • Experience with cloud security (AWS, Azure, GCP) • Broad knowledge of current and emerging technologies Preferred Qualifications • 4+ years in incident response, forensics, risk assessments, application or network security • Experience in network/firewall engineering, design, and implementation • Familiarity with security tools (SIEM, IDS/IPS, endpoint protection) • Experience monitoring threats and performing initial triage • Microsoft or UNIX/Linux administration • Experience implementing controls to reduce risk and data exposure • Scripting experience (Python or Perl) • Experience in large enterprise or carrier-scale environments Compensation This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. Location Based Pay Ranges $84,629 - $112,838 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY $88,860 - $118,480 in these states: CO HI MI MN NC NH NV OR RI $93,092 - $124,122 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process. Learn more about Lumen's: Benefits Bonus Structure #LI-Remote What to Expect Next Requisition #: 342538 Life at Lumen Life at Lumen is human and connected, even in a fast moving, AI‑focused organization. We set clear expectations and trust people to meet them. With real support and shared accountability, teams collaborate better, move faster, and deliver meaningful outcomes. Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win. To learn more about Life at Lumen and how we live the Lumen 8, please visit: https://jobs.lumen.com/global/en/life-at-lumen Background Screening If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page. Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Equal Employment Opportunities We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. Privacy Notice Lumen is committed to protecting the privacy and security of personal information collected during the recruitment and hiring process. Our Applicant Privacy Notice explains how we collect, use, disclose, and protect applicant information, as well as how individuals may request access to or deletion of their personal data. To review Lumen’s Global Employment Applicant and Talent Community Privacy Notice, please visit: https://jobs.lumen.com/global/en/privacy-notice Disclaimer The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions. In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.