Lumen Technologies

Design, develop, and maintain scalable enterprise software while collaborating with cross-functional partners in an Agile Scrum team. | Requires 6+ years of experience with a bachelor's degree or 4 years with a master's degree, plus C#, .NET, SQL, cloud development, and Azure DevOps proficiency. | Lumen is the trusted network for the AI‑powered world, connecting people, data, and applications through our expansive fiber network and connected ecosystem. We enable secure, high‑performance connectivity across cloud, edge, and AI workloads for enterprises, governments, and communities. At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter. This is a high accountability environment where bold ideas drive real innovation for our customers, partners, and industry. The work is challenging, expectations are clear, and trust is built into how we operate. If you’re ready to take ownership, deliver meaningful impact, and help shape the future of AI‑ready connectivity, join us today. The Role At Lumen, the company is building the trusted network for the AI-powered world—connecting people, data, and applications through one of the industry’s most expansive fiber networks and connected ecosystems. Every day, Lumen teams help enterprises, governments, and communities unlock what’s possible through secure, high-performance connectivity that powers cloud, edge, and AI innovation. As a Senior Software Engineer, the successful candidate will collaborate with talented peers in an agile environment to design, develop, test, and deliver impactful software solutions that solve real-world challenges. From enhancing existing platforms to creating new capabilities, this role works across disciplines, translates complex requirements into scalable solutions, and influences outcomes that matter to customers around the globe. Location This position is remote and based within the US. The Main Responsibilities Partners in an Agile Scrum team environment to be able to design, develop, code, test, debug and support in production new software or significant enhancements to existing software Works closely with business partners and technical staff to create technical solutions that meet business and technical requirements Collaborates with product developers in an agile team to define and implement effective and efficient automated tests Documents own work to promote transparency and reuse Builds production-quality enterprise-grade systems that achieve target SLAs for scalability, reliability, and performance on an agreed upon schedule Actively participates in code-review process Prioritizes and handles multiple concurrent projects and efforts Demonstrates accountability for successful completion of assignments and tasks What We Look For in a Candidate 6+ years of experience with a bachelor’s degree or equivalent education and experience (Computer Science or similar is preferred). 4 + years of experience with a master’s degree. Working knowledge of software development methodologies, standards, and coding best practices. Experience in Agile practices, including planning and grooming, sprint management, daily standup, and retrospective participation. Familiarity with JIRA. Extensive development experience using C#, .NET and javascript Experience with Oracle RDBMS and SQL Cloud development experience, preferably Azure DevOps Highly motivated, organized, reliable and detail oriented Quick learner and actively seeks out new technology Experience in the telecommunications industry a plus Strong problem-solving, time management, written and verbal communication skills Compensation This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. Location Based Pay Ranges $84,629 - $112,838 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY $88,860 - $118,480 in these states: CO HI MI MN NC NH NV OR RI $93,092 - $124,122 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process. Learn more about Lumen's: Benefits Bonus Structure #LI-Remote Requisition #: 343352 Life at Lumen Life at Lumen is human and connected, even in a fast moving, AI‑focused organization. We set clear expectations and trust people to meet them. With real support and shared accountability, teams collaborate better, move faster, and deliver meaningful outcomes. Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win. To learn more about Life at Lumen and how we live the Lumen 8, please visit: https://jobs.lumen.com/global/en/life-at-lumen Background Screening If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page. Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Equal Employment Opportunities We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. Privacy Notice Lumen is committed to protecting the privacy and security of personal information collected during the recruitment and hiring process. Our Applicant Privacy Notice explains how we collect, use, disclose, and protect applicant information, as well as how individuals may request access to or deletion of their personal data. To review Lumen’s Global Employment Applicant and Talent Community Privacy Notice, please visit: https://jobs.lumen.com/global/en/privacy-notice Disclaimer The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions. In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.

You would coordinate end-to-end construction, relocation, maintenance, and repair projects for outside-plant facilities, keeping teams on schedule and within budget. | The role requires a bachelor’s degree or equivalent, at least five years of telecommunications network engineering and construction experience, and proficiency with CAD, 3GIS, and Microsoft Office. | Lumen is the trusted network for the AI‑powered world, connecting people, data, and applications through our expansive fiber network and connected ecosystem. We enable secure, high‑performance connectivity across cloud, edge, and AI workloads for enterprises, governments, and communities. At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter. This is a high accountability environment where bold ideas drive real innovation for our customers, partners, and industry. The work is challenging, expectations are clear, and trust is built into how we operate. If you’re ready to take ownership, deliver meaningful impact, and help shape the future of AI‑ready connectivity, join us today. The Role Lumen is the trusted network for the AI-powered world, connecting people, data, and applications through our expansive fiber network and connected ecosystem. We enable secure, high-performance connectivity across cloud, edge, and AI workloads for enterprises, governments, and communities. At Lumen, you’ll work on infrastructure customers rely on today and help build what’s next, where performance, security, and resilience matter. This is a high-accountability environment where bold ideas drive real innovation. If you’re ready to take ownership, deliver meaningful impact, and help shape the future of AI-ready connectivity, join us today. The Network Implementation Program Manager leads end-to-end delivery of projects involving the construction, relocation, maintenance, and repair of outside plant (OSP) facilities. This role coordinates engineers, construction supervisors, contractors, trade workers, and project managers to deliver quality work on budget and within established timelines. The position also monitors project progress, resolves implementation issues, maintains applicable systems, and supports Customer Designed Fiber Services (CDFS). Location This is a work-from-home position based in Alabama. Candidates must reside within the state of Alabama. The Main Responsibilities Manage projects end to end involving the relocation, maintenance, repair, and construction of OSP facilities. Oversee construction from concept through completion, ensuring projects meet quality, budget, and delivery requirements. Build effective working relationships with engineering vendors, construction contractors, trade workers, and project managers. Balance workloads across resources to support project schedules and delivery commitments.Monitor vendor work through inspections, identify quality or completion issues, and coordinate corrective action. Serve as the field interface for engineering and construction activities. Report project progress to key stakeholders and maintain accurate information in applicable systems. Create GCRs for maintenance activities on the fiber network. What We Look For in a Candidate Bachelor’s degree or equivalent education with 2–3 years of relevant experience. Minimum of 5 years of experience in telecommunications network engineering, construction, maintenance, and repair environments. Project management and coordination skills. Strong technical, analytical, problem-solving, and communication skills. Working knowledge of CAD, 3GIS, and Microsoft Office. Fluency in current approved products and technology. Compensation This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. Location Based Pay Ranges $67,703 - $90,270 in these states: AL Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process. Learn more about Lumen's: Benefits Bonus Structure What to Expect Next Based on your job application information you may be given the opportunity to complete a video interview immediately after applying. This will include a set of questions for you to record a response to in addition to Game Challenges. Completion of this video interview is a requirement in order to be considered for our open position. Now not a good time? No worries, we will also send you an email with a link to complete the video interview. We strongly recommend that you complete this within 5 days of your application date. Requisition #: 343481 Life at Lumen Life at Lumen is human and connected, even in a fast moving, AI‑focused organization. We set clear expectations and trust people to meet them. With real support and shared accountability, teams collaborate better, move faster, and deliver meaningful outcomes. Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win. To learn more about Life at Lumen and how we live the Lumen 8, please visit: https://jobs.lumen.com/global/en/life-at-lumen Background Screening If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page. Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Equal Employment Opportunities We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. Privacy Notice Lumen is committed to protecting the privacy and security of personal information collected during the recruitment and hiring process. Our Applicant Privacy Notice explains how we collect, use, disclose, and protect applicant information, as well as how individuals may request access to or deletion of their personal data. To review Lumen’s Global Employment Applicant and Talent Community Privacy Notice, please visit: https://jobs.lumen.com/global/en/privacy-notice Disclaimer The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions. In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.

You would design product management tools, workflows, and AI-driven solutions while leading adoption, upskilling, and change management. | The role seeks extensive product management or transformation experience, AI-enabled tools expertise, process optimization, and the ability to influence senior leaders across functions. | Lumen is the trusted network for the AI‑powered world, connecting people, data, and applications through our expansive fiber network and connected ecosystem. We enable secure, high‑performance connectivity across cloud, edge, and AI workloads for enterprises, governments, and communities. At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter. This is a high accountability environment where bold ideas drive real innovation for our customers, partners, and industry. The work is challenging, expectations are clear, and trust is built into how we operate. If you’re ready to take ownership, deliver meaningful impact, and help shape the future of AI‑ready connectivity, join us today. The Role The Product Insights + Enablement (PIE) team works within Product to optimize processes, improve predictability of delivery, provide data-driven business insights, drive organizational transformation, and enable Product Managers to operate with greater consistency, clarity, and impact. This role is about more than managing tools or rolling out new workflows — it is about building the operating backbone that helps Product Managers work smarter, move faster, and deliver higher-quality outcomes. Lumen’s Product Managers are your customers; tools, training and processes that enable product managers are your products. The Main Responsibilities Product Insights Enablement PIE Tooling Design Define and design PIE tools automations agentic solutions integrations templates workflows and reporting capabilities Lead implementation rollout administration optimization and continuous improvement of product management processes tools and communication strategies Partner with cross functional teams to configure platforms design workflows manage integrations establish access controls and ensure tools meet organizational needs Build tooling and processes to standardize Product Management workflows for areas like creating and maintaining roadmaps prioritization idea intake requirements development planning and portfolio visibility Define metrics and KPIs to measure tool adoption usability effectiveness quality improvement and business impact AI Agent Orchestration Governance Design, build, refine, and maintain AI agents that support Product Managers across the Product Management Operating Model including PRD drafting requirements analysis roadmap synthesis meeting summarization decision support and workflow guidance Evaluate AI agent solutions being developed across the company and adapt them for practical Product Manager use cases Define agent personas system prompts prompt frameworks behavioral guardrails use case coverage budget considerations and quality standards aligned to Product Management workflows and company expectations Build an agent orchestration model that connects multiple AI solutions into a coherent trusted experience for Product Managers Evaluate AI output quality through structured testing prompt iteration rubrics user feedback and quality review Establish feedback loops so Product Managers can flag agent errors gaps confusing outputs or improvement opportunities Product Manager Upskilling Capability Development Conduct Product Manager capability assessments to identify skill gaps adoption barriers and opportunities to improve quality consistency and effectiveness Define upskilling plans that help Product Managers strengthen capabilities in areas such as API first design systems thinking PRD development product discovery requirements quality prioritization and roadmap management Partner with STEPN training leads PIE and subject matter experts to develop learning paths enablement materials training packages and practical adoption experiences Identify where AI tools automations job aids templates or agents can accelerate skill development and reduce friction in day-to-day Product Manager workflows Translate Product Management practices process expectations tooling guidance and AI enabled ways of working into clear actionable content for Product Managers and cross functional partners Change Management Adoption Continuous Improvement Lead adoption strategies for new tools AI agents, automations, operating model changes, and Product Management ways of working Develop and execute change management plans stakeholder impact assessments communications risk mitigation plans and adoption strategies for transformation initiatives Create communications training materials quick reference guides onboarding content best practice guidance and support materials that explain the why what and how of each change Build feedback mechanisms and voice fuser loops to understand adoption progress pain points and opportunities for continuous improvement What We Look For in a Candidate 8+ years of experience in Product Management, Product Operations, Product Enablement, or a related enterprise transformation role. Demonstrated ability to operate at a Lead Product Manager level by defining strategy, aligning stakeholders, influencing senior leaders, and driving complex cross-functional initiatives. Experience designing, implementing, or optimizing product management tools, workflows, automations, integrations, reporting, or portfolio management processes. Hands-on experience with AI-enabled tools, agents, prompt frameworks, testing rubrics, output quality review, and responsible use of AI in enterprise workflows. Strong understanding of Product Management practices, including creating and maintaining roadmaps, prioritization, idea intake, requirements development, PRD quality, API-first thinking, and systems thinking. Proven ability to assess capability gaps, build upskilling plans, create enablement materials, and support adoption of new ways of working. Strong change management, communication, facilitation, and executive storytelling skills, with the ability to translate complex product, process, and technical concepts into clear guidance. Comfortable working independently in a distributed environment while building trusted relationships across Product, Engineering, IT, Security, Operations, STEPN Ops, and Enablement teams. Compensation This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. Location Based Pay Ranges: $129,639 - $152,852 in these states: AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK, PA, SC, SD, TN, UT, VT, WI, WV, and WY. $136,121 - $161,494 in these states: CO, HI, MI, MN, NC, NH, NV, OR, and RI. $142,603 - $170,137 in these states: AK, CA, CT, DC, DE, IL, MA, MD, NJ, NY, TX, VA, and WA. Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process. Learn more about Lumen's: Benefits Bonus Structure What to Expect Next Requisition #: 344080 Life at Lumen Life at Lumen is human and connected, even in a fast moving, AI‑focused organization. We set clear expectations and trust people to meet them. With real support and shared accountability, teams collaborate better, move faster, and deliver meaningful outcomes. Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win. To learn more about Life at Lumen and how we live the Lumen 8, please visit: https://jobs.lumen.com/global/en/life-at-lumen Background Screening If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page. Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Equal Employment Opportunities We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. Privacy Notice Lumen is committed to protecting the privacy and security of personal information collected during the recruitment and hiring process. Our Applicant Privacy Notice explains how we collect, use, disclose, and protect applicant information, as well as how individuals may request access to or deletion of their personal data. To review Lumen’s Global Employment Applicant and Talent Community Privacy Notice, please visit: https://jobs.lumen.com/global/en/privacy-notice Disclaimer The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions. In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.

Administer and improve Microsoft 365 services, develop business solutions with the Power Platform, and support and train end users while collaborating with technical teams. | Requires a bachelor's degree in a related field, at least five years of Microsoft Power Platform and M365 experience, and US citizenship. | Lumen is the trusted network for the AI‑powered world, connecting people, data, and applications through our expansive fiber network and connected ecosystem. We enable secure, high‑performance connectivity across cloud, edge, and AI workloads for enterprises, governments, and communities. At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter. This is a high accountability environment where bold ideas drive real innovation for our customers, partners, and industry. The work is challenging, expectations are clear, and trust is built into how we operate. If you’re ready to take ownership, deliver meaningful impact, and help shape the future of AI‑ready connectivity, join us today. The Role This role administers, supports, and improves Microsoft 365 productivity services in Lumen’s commercial and government tenants, including SharePoint Online, OneDrive, Microsoft Teams, Microsoft Stream, Forms, Viva, and related collaboration services. The position supports defined projects, resolves end-user and operational issues, and partners with business and technical teams to deliver secure, reliable, and scalable productivity solutions. The role also maintains business solutions using the Microsoft Power Platform, including Power Apps, Power Automate, Power BI, and Copilot Studio, and assists users to integrate those solutions with Microsoft 365 services where appropriate. You must be a US Citizen for consideration for this position. Location This role is designated as a fully remote position within the United States. The Main Responsibilities Assist in the support of Microsoft 365 productivity services including SharePoint online, OneDrive, Microsoft Teams, Microsoft Stream, Viva. Assist in support of Power Platform development (Power Apps, Power Automate, Power BI, Fabric, Copilot Studio) Assist with development and support projects including AI Tools, CMMC compliance and assessment. Support end user development; teach, train and consult Develop solutions, document and build end user knowledge base content What We Look For in a Candidate Required Qualifications: Major/Degree: Computer Science, Engineering, or similar technical degree. 5+ years of experience with Microsoft Power Platform Microsoft 365 products and services: Strong understanding of the various products and services included in Microsoft 365 such as SharePoint, OneDrive, Teams. Power Platform: General knowledge and experience with the Power Platform, including Power Apps, Power Automate, Power BI, and Copilot Studio. Candidates should be able to design, develop, and maintain solutions using these tools. Collaboration and communication: Candidates should have strong collaboration and communication skills, as they will need to work closely with others to design, develop, and maintain solutions using Microsoft M365 and Power Platform. Excellent problem-solving and analytical skills with ability to work independently and as part of a team. You must be a US Citizen for consideration for this position. Preferred Qualifications: PowerShell experience Relevant certifications, such as Microsoft Certified: Power Platform Developer Associate or Microsoft Certified: Power Platform Solution Architect Expert. Working knowledge of software development methodologies, standards, and coding best practices Compensation This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. Location Based Pay Ranges $84,629 - $112,838 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY $88,860 - $118,480 in these states: CO HI MI MN NC NH NV OR RI $93,092 - $124,122 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process. Learn more about Lumen's: Benefits Bonus Structure #LI-Remote Requisition #: 343053 Life at Lumen Life at Lumen is human and connected, even in a fast moving, AI‑focused organization. We set clear expectations and trust people to meet them. With real support and shared accountability, teams collaborate better, move faster, and deliver meaningful outcomes. Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win. To learn more about Life at Lumen and how we live the Lumen 8, please visit: https://jobs.lumen.com/global/en/life-at-lumen Background Screening If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page. Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Equal Employment Opportunities We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. Privacy Notice Lumen is committed to protecting the privacy and security of personal information collected during the recruitment and hiring process. Our Applicant Privacy Notice explains how we collect, use, disclose, and protect applicant information, as well as how individuals may request access to or deletion of their personal data. To review Lumen’s Global Employment Applicant and Talent Community Privacy Notice, please visit: https://jobs.lumen.com/global/en/privacy-notice Disclaimer The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions. In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.

Design and implement software delivery pipelines, optimize infrastructure lifecycle management, and lead technical initiatives while mentoring teammates and collaborating across departments. | Requires a bachelor's degree with 10+ years of experience or a master's degree with 8 years, plus software development and scripting proficiency and strong cloud infrastructure, CI/CD, and Linux administration expertise. | Lumen is the trusted network for the AI‑powered world, connecting people, data, and applications through our expansive fiber network and connected ecosystem. We enable secure, high‑performance connectivity across cloud, edge, and AI workloads for enterprises, governments, and communities. At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter. This is a high accountability environment where bold ideas drive real innovation for our customers, partners, and industry. The work is challenging, expectations are clear, and trust is built into how we operate. If you’re ready to take ownership, deliver meaningful impact, and help shape the future of AI‑ready connectivity, join us today. The Role This is a high-accountability environment where bold ideas are transformed into innovative solutions for customers, partners, and the industry. Trust is built through ownership, innovation is driven by collaboration, and every contribution plays a role in advancing the future of AI-ready connectivity. The Senior Lead DevOps Engineer will play a critical role in bringing strategic vision to life by building the platforms, processes, and automation capabilities that enable innovation to scale efficiently and reliably. This individual will lead the advancement of modern software delivery practices, designing and implementing digital pipelines that accelerate the path from development to deployment while maintaining high standards for quality, security, and operational performance. In this role, the Senior Lead DevOps Engineer will help shape and leverage emerging technologies to automate software deployment, optimize infrastructure lifecycle management, and deliver scalable solutions that support business growth. Collaborating across executive leadership, product management, engineering, and quality organizations, this individual will connect people, processes, and technology to address complex challenges and drive meaningful outcomes. In this position the Senior Lead DevOps Engineer will be able to establish scalable DevOps capabilities, enhance platform reliability, and enable faster delivery of business-critical solutions. The Senior Lead DevOps Engineer will serve as a technical leader and trusted partner, helping teams adopt best practices, improve operational resilience, and support the organization’s long-term digital transformation objectives. Location This is a work from home position within the US. The Main Responsibilities Apply a thorough understanding of deploying and managing application lifecycles to interpret customer business needs and processes. Making data driven decisions to improve resilience,and service quality Work with the development team to improve the system architecture. Supportive and collaborative management ability in a team environment, as well as proven customer-facing management skills Proven experience with CI/CD tools, such as Jira and Confluence Detailed, hands-on experience with public cloud resources and services such as AWS, Microsoft Azure and Google Cloud Knowledge on how to troubleshoot and resolve technical issues in a test and product environments Ability to identify, assess and integrate various open source technologies and cloud services Analyse current technology utilized within the company and develop steps and processes to improve and expand upon them Work under agile principles. Work with AI development tools such as GitHub Copilot, agentic coding, Cursor, Claude Code and assist teams in adopting them Assist other DevOps engineers in creating practical demonstrations of proposed solutions and demonstrating them to other members of the team Mentor and train other DevOps engineers and seek to continually improve processes Participate in internal meeting to review solution, all dependencies, actions and timelines. Collaborate with other developers, testers, and system engineers to ensure quality product enhancements. All other duties as assigned. What We Look For in a Candidate Bachelor’s Degree with 10+ years of experience or Master’s Degree with 8+ years experience 5 years overall professional software development experience 3 years of scripting language development experience (BASH) Familiar with all aspects of MV frameworks. Proven AI development experience. Advanced Linux admin and programming skills is nice to have Familiar with the whole web stack, including protocols and web server optimization techniques. Experience with API integration and Micro Services and Containers Experience deploying and managing production systems on a cloud infrastructure Detailed understanding of networking at all layers. Experience with good engineering practices (test driven development, continuous integration: Jenkins) In-depth knowledge of cloud and virtualization technologies like Amazon Web Familiar with concepts related to continuous integration and continuous deployment. Experience with Powershell or Dotnet pipelines valuate but not required Compensation This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. Location Based Pay Ranges $132,232 - $176,310 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY $138,844 - $185,124 in these states: CO HI MI MN NC NH NV OR RI $145,456 - $193,940 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process. Learn more about Lumen's: Benefits Bonus Structure #LI-Remote Requisition #: 342833 Life at Lumen Life at Lumen is human and connected, even in a fast moving, AI‑focused organization. We set clear expectations and trust people to meet them. With real support and shared accountability, teams collaborate better, move faster, and deliver meaningful outcomes. Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win. To learn more about Life at Lumen and how we live the Lumen 8, please visit: https://jobs.lumen.com/global/en/life-at-lumen Background Screening If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page. Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Equal Employment Opportunities We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. Privacy Notice Lumen is committed to protecting the privacy and security of personal information collected during the recruitment and hiring process. Our Applicant Privacy Notice explains how we collect, use, disclose, and protect applicant information, as well as how individuals may request access to or deletion of their personal data. To review Lumen’s Global Employment Applicant and Talent Community Privacy Notice, please visit: https://jobs.lumen.com/global/en/privacy-notice Disclaimer The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions. In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.

Lead database organization transformation by applying Platform Engineering and SRE practices to improve reliability, automation, standardization, and operational excellence. | Requires a bachelor's degree, over 12 years of database, platform, or infrastructure engineering experience, and proven leadership of large-scale technical transformations and automation. | Lumen is the trusted network for the AI‑powered world, connecting people, data, and applications through our expansive fiber network and connected ecosystem. We enable secure, high‑performance connectivity across cloud, edge, and AI workloads for enterprises, governments, and communities. At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter. This is a high accountability environment where bold ideas drive real innovation for our customers, partners, and industry. The work is challenging, expectations are clear, and trust is built into how we operate. If you’re ready to take ownership, deliver meaningful impact, and help shape the future of AI‑ready connectivity, join us today. Principal Engineer – Database Platform Engineering & SRE The Principal Engineer is a senior technical leader responsible for driving the transformation of Lumen's database organization from a traditional operations-focused model to a modern Platform Engineering and Site Reliability Engineering (SRE) operating model. This role focuses on standardization, automation, operational excellence, reliability, toil reduction, lifecycle management, observability, and continuous improvement across the existing database estate. The Principal Engineer will lead initiatives that reduce operational complexity, improve service reliability, accelerate cloud readiness, and increase engineering productivity through automation and process optimization. Location This role is designated as a fully remote position within the United States. Key Responsibilities Operational Transformation & SRE Enablement Lead the transformation of DBA teams toward Platform Engineering and SRE practices. Drive adoption of automation-first and reliability-focused operating models. Develop engineering standards, operational processes, and best practices that improve consistency and scale. Toil Reduction & Continuous Improvement Identify and eliminate repetitive manual activities across database operations. Analyze ServiceNow incidents, requests, and recurring work patterns to identify automation and optimization opportunities. Drive reductions in ticket volume, operational overhead, and technical debt. Platform Standardization & Cloud Readiness Lead brownfield modernization, standardization, and simplification initiatives across database platforms. Improve operational consistency, platform resiliency, and migration readiness. Establish reusable engineering patterns that support modernization and cloud adoption initiatives. Automation & Engineering Excellence Establish automation frameworks, standards, governance, and reusable engineering capabilities. Drive Operational automation initiatives. Improve provisioning, patching, upgrades, compliance remediation, and operational workflows through automation. Reliability Engineering & Observability Establish proactive monitoring, observability, and performance management practices. Drive improvements in platform reliability, availability, resiliency, and operational health. Lead initiatives focused on performance optimization, capacity management, and operational risk reduction. Lifecycle Management Develop scalable approaches for patching, upgrades, platform currency, and lifecycle management. Improve compliance with security, supportability, and operational standards. Technical Leadership Provide technical leadership, mentorship, and guidance across engineering and operational teams. Partner with Operations, Security, Cloud, and Architecture teams to operationalize transformation initiatives. Promote a culture of continuous improvement, engineering excellence, and operational discipline. What We Look For in a Candidate Required Qualifications: Bachelor's degree in Computer Science, Engineering, Information Systems, or equivalent experience. 12+ years of experience in database engineering, platform engineering, infrastructure engineering, site reliability engineering (SRE), cloud engineering, or related technical disciplines. Proven experience leading large-scale engineering, automation, operational excellence, or transformation initiatives in complex enterprise environments. Experience driving standardization, process optimization, reliability improvements, and operational efficiency across large-scale technology platforms. Strong experience with Infrastructure-as-Code (IaC), automation, CI/CD, and modern engineering practices. Demonstrated success leading cross-functional technical initiatives and influencing engineering teams. Strong leadership, communication, problem-solving, and stakeholder management skills. Preferred Qualifications: Experience transforming traditional DBA or operations organizations into Platform Engineering, DevOps, or SRE operating models. Experience with enterprise database platforms including Oracle, SQL Server, PostgreSQL, MySQL, MongoDB, Cassandra, or similar technologies. Experience establishing automation standards, governance frameworks, reusable patterns, and self-service capabilities. Hands-on experience with Terraform, Ansible, AWX, GitOps, CI/CD pipelines, scripting, and enterprise automation platforms. Experience analyzing ServiceNow incident, request, and change data to identify service improvement and automation opportunities. Experience implementing observability, proactive monitoring, reliability engineering, performance optimization, and operational health management practices. Experience driving database lifecycle management programs including patching, upgrades, platform currency, vulnerability remediation, and technical debt reduction. Experience leading brownfield standardization and optimization initiatives to simplify legacy environments and accelerate cloud migration readiness. Experience supporting cloud migration, datacenter exit, modernization, or large-scale infrastructure transformation initiatives. Familiarity with AWS, Azure, GCP, hybrid cloud, and multi-cloud environments. Experience leveraging AI and intelligent automation to improve operational efficiency, engineering productivity, and service delivery. Success Profile The ideal candidate is a hands-on technical leader who thrives in transforming operational organizations into modern engineering organizations. This individual has a proven track record of reducing complexity, improving reliability, driving automation at scale, eliminating operational toil, and enabling cloud modernization through standardization, process optimization, and engineering excellence. Compensation This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. Location Based Pay Ranges $152,066 - $202,755 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY $159,670 - $212,893 in these states: CO HI MI MN NC NH NV OR RI $167,273 - $223,031 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process. Learn more about Lumen's: Benefits Bonus Structure #LI-Remote #LI-VK1 Requisition #: 343224 Life at Lumen Life at Lumen is human and connected, even in a fast moving, AI‑focused organization. We set clear expectations and trust people to meet them. With real support and shared accountability, teams collaborate better, move faster, and deliver meaningful outcomes. Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win. To learn more about Life at Lumen and how we live the Lumen 8, please visit: https://jobs.lumen.com/global/en/life-at-lumen Background Screening If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page. Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Equal Employment Opportunities We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. Privacy Notice Lumen is committed to protecting the privacy and security of personal information collected during the recruitment and hiring process. Our Applicant Privacy Notice explains how we collect, use, disclose, and protect applicant information, as well as how individuals may request access to or deletion of their personal data. To review Lumen’s Global Employment Applicant and Talent Community Privacy Notice, please visit: https://jobs.lumen.com/global/en/privacy-notice Disclaimer The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions. In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.

Lead telecommunications infrastructure projects from design and engineering through construction, managing teams, vendors, schedules, and budgets. | Requires a bachelor's degree or at least five years of relevant OSP engineering and construction experience, plus project management skills and knowledge of telecommunications infrastructure standards. | Lumen is the trusted network for the AI‑powered world, connecting people, data, and applications through our expansive fiber network and connected ecosystem. We enable secure, high‑performance connectivity across cloud, edge, and AI workloads for enterprises, governments, and communities. At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter. This is a high accountability environment where bold ideas drive real innovation for our customers, partners, and industry. The work is challenging, expectations are clear, and trust is built into how we operate. If you’re ready to take ownership, deliver meaningful impact, and help shape the future of AI‑ready connectivity, join us today. The Role The Senior Construction Engineer leads the end-to-end delivery of complex telecommunications network infrastructure projects across multiple locations. Reporting to the Manager of Engineering, this role oversees project estimating, design, engineering, scheduling, construction, and operational handoff through strong cross-functional leadership and vendor management. The ideal candidate combines deep outside plant construction knowledge with the business acumen and customer focus needed to deliver reliable network solutions on schedule and within budget. Location This is a work from home position within the U.S. The Main Responsibilities Defines and reviews comprehensive plans for large, complex, highly technical projects that cover the following: phased delivery plan; resource requirements, project costs, project schedule; risk assessment and mitigation; opex and capital budget requirements; team structure and accountability matrix; project governance and reporting; forecasting of upcoming projects and corresponding materials. Effectively leads a cross-functional team in the planning and execution of large projects. The team may include company employees from various internal departments as well as outside contractors and engineering firms. Construction Engineer must establish and drive clear accountabilities for all outside vendors and create an environment that enables high performance. Ability to drive vendors to complete projects on time and meet aggressive timelines. Must be able to prioritize a heavy workload and stay flexible on meeting internal schedules. Leads the solution deployment. Covering everything from the network architecture, construction methodologies, material selection, acquisition and handling, field installation activities, project acceptance activities, customer and operational hand-over activities. Responsible for in-scope, on schedule, on budget delivery. Establishes the appropriate project team structure, reporting and metrics to measure, monitor performance against plan reporting frequent status updates to internal stakeholders. Demonstrated ability to lead and positively motivate cross-functional teams of engineers, construction managers, contractors and consulting employees to successful completion of such projects. What We Look For in a Candidate Bachelor’s degree or 5 plus years of relevant job experience. Relevant job background, knowledge, and experience is described as: A knowledge base full of OSP Engineering standards and practices along with all forms of Outside Plant (OSP) construction (e.g. proper boring and trenching, fiber pulling in duct, including overpulling, general Telecommunications Aerial and Underground construction standards). Experience with civil engineering and construction for site development. Personal experience in the full life cycle of OSP and/or Civil Projects (e.g. estimating, engineering, permitting and constructing). Strong computer skills with emphasis using Microsoft Word, Excel and Project as well as a variety of mapping programs. Positive and professional attitude. Experience in strategic customer relationship management. Proven results in building strong peer level relationships-coordination and alignment with the managers who will ultimately operate the network is considered imperative to overall success of these projects. Strong general business acumen. Exceptional organizational, prioritization and written/verbal communication skills. Proven creative problem solver. Experience in OSP operations, administration, and maintenance. The principles and practices behind Fiber Network Management (e.g. route planning, fiber assignments, capacity management, fiber types, splicing requirements, testing requirements, and power requirements). Compensation This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. Location Based Pay Ranges $84,629 - $112,838 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY $88,860 - $118,480 in these states: CO HI MI MN NC NH NV OR RI $93,092 - $124,122 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process. Learn more about Lumen's: Benefits Bonus Structure #LI-Remote Requisition #: 342517 Life at Lumen Life at Lumen is human and connected, even in a fast moving, AI‑focused organization. We set clear expectations and trust people to meet them. With real support and shared accountability, teams collaborate better, move faster, and deliver meaningful outcomes. Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win. To learn more about Life at Lumen and how we live the Lumen 8, please visit: https://jobs.lumen.com/global/en/life-at-lumen Background Screening If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page. Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Equal Employment Opportunities We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. Privacy Notice Lumen is committed to protecting the privacy and security of personal information collected during the recruitment and hiring process. Our Applicant Privacy Notice explains how we collect, use, disclose, and protect applicant information, as well as how individuals may request access to or deletion of their personal data. To review Lumen’s Global Employment Applicant and Talent Community Privacy Notice, please visit: https://jobs.lumen.com/global/en/privacy-notice Disclaimer The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions. In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.

Design, develop, and maintain scalable software solutions while collaborating with cross-functional partners in an Agile Scrum team. | Requires a bachelor’s degree and at least six years of experience, with proficiency in C#, .NET, JavaScript, SQL, and cloud development environments such as Azure DevOps. | Lumen is the trusted network for the AI‑powered world, connecting people, data, and applications through our expansive fiber network and connected ecosystem. We enable secure, high‑performance connectivity across cloud, edge, and AI workloads for enterprises, governments, and communities. At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter. This is a high accountability environment where bold ideas drive real innovation for our customers, partners, and industry. The work is challenging, expectations are clear, and trust is built into how we operate. If you’re ready to take ownership, deliver meaningful impact, and help shape the future of AI‑ready connectivity, join us today. The Role At Lumen, the company is building the trusted network for the AI-powered world—connecting people, data, and applications through one of the industry’s most expansive fiber networks and connected ecosystems. Every day, Lumen teams help enterprises, governments, and communities unlock what’s possible through secure, high-performance connectivity that powers cloud, edge, and AI innovation. As a Senior Software Engineer, the successful candidate will collaborate with talented peers in an agile environment to design, develop, test, and deliver impactful software solutions that solve real-world challenges. From enhancing existing platforms to creating new capabilities, this role works across disciplines, translates complex requirements into scalable solutions, and influences outcomes that matter to customers around the globe. Location This position is remote and based within the US. The Main Responsibilities Partners in an Agile Scrum team environment to be able to design, develop, code, test, debug and support in production new software or significant enhancements to existing software Works closely with business partners and technical staff to create technical solutions that meet business and technical requirements Collaborates with product developers in an agile team to define and implement effective and efficient automated tests Documents own work to promote transparency and reuse Builds production-quality enterprise-grade systems that achieve target SLAs for scalability, reliability, and performance on an agreed upon schedule Actively participates in code-review process Prioritizes and handles multiple concurrent projects and efforts Demonstrates accountability for successful completion of assignments and tasks What We Look For in a Candidate 6+ years of experience with a bachelor’s degree or equivalent education and experience (Computer Science or similar is preferred). 4 + years of experience with a master’s degree. Working knowledge of software development methodologies, standards, and coding best practices. Experience in Agile practices, including planning and grooming, sprint management, daily standup, and retrospective participation. Familiarity with JIRA. Extensive development experience using C#, .NET and javascript Experience with Oracle RDBMS and SQL Cloud development experience, preferably Azure DevOps Highly motivated, organized, reliable and detail oriented Quick learner and actively seeks out new technology Experience in the telecommunications industry a plus Strong problem-solving, time management, written and verbal communication skills Compensation This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. Location Based Pay Ranges $84,629 - $112,838 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY $88,860 - $118,480 in these states: CO HI MI MN NC NH NV OR RI $93,092 - $124,122 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process. Learn more about Lumen's: Benefits Bonus Structure #LI-Remote Requisition #: 343352 Life at Lumen Life at Lumen is human and connected, even in a fast moving, AI‑focused organization. We set clear expectations and trust people to meet them. With real support and shared accountability, teams collaborate better, move faster, and deliver meaningful outcomes. Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win. To learn more about Life at Lumen and how we live the Lumen 8, please visit: https://jobs.lumen.com/global/en/life-at-lumen Background Screening If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page. Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Equal Employment Opportunities We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. Privacy Notice Lumen is committed to protecting the privacy and security of personal information collected during the recruitment and hiring process. Our Applicant Privacy Notice explains how we collect, use, disclose, and protect applicant information, as well as how individuals may request access to or deletion of their personal data. To review Lumen’s Global Employment Applicant and Talent Community Privacy Notice, please visit: https://jobs.lumen.com/global/en/privacy-notice Disclaimer The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions. In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.

Lead legal service delivery and performance management while improving workflows, intake models, and technology use across the Legal & Public Policy team. | Requires 10+ years leading legal operations or service-oriented teams in complex environments, a bachelor's degree, and preferably a paralegal or legal operations certification. | Lumen is the trusted network for the AI‑powered world, connecting people, data, and applications through our expansive fiber network and connected ecosystem. We enable secure, high‑performance connectivity across cloud, edge, and AI workloads for enterprises, governments, and communities. At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter. This is a high accountability environment where bold ideas drive real innovation for our customers, partners, and industry. The work is challenging, expectations are clear, and trust is built into how we operate. If you’re ready to take ownership, deliver meaningful impact, and help shape the future of AI‑ready connectivity, join us today. The Role We are looking for a Director of Legal Operations to shape and lead a legal support function that serves teams across Legal & Public Policy (LPP). This role sits within Legal Operations and is responsible for creating a consistent, scalable approach to delivering non-attorney legal support. You will design and manage how work is received, prioritized, assigned, and delivered while ensuring the right work reaches the right resources at the right time. This is both a strategic and operational leadership role. You will lead a team of legal support professionals, and continuously improve how services are delivered as the function grows, including strategically leveraging AI, automation, and other technology solutions. The Main Responsibilities Lead the Legal Operations function and oversee day-to-day service delivery across Legal & Public Policy. Own the end-to-end support model, including intake, triage, assignment, escalation, and performance management. Ensure work is routed consistently and efficiently using defined service standards and governance criteria. Balance team workload and capacity, addressing demand fluctuations, backlogs, and coverage needs. Develop cross-training and succession plans to reduce single points of failure and strengthen team resilience. Lead, coach, and develop team members while fostering a culture of accountability, collaboration, and continuous improvement. Define and maintain service offerings, workflows, procedures, and governance standards. Establish controls for confidential, privileged, and higher-risk matters, including appropriate escalation to counsel. Develop and report on key performance metrics, including service levels, turnaround times, quality, capacity, and stakeholder satisfaction. Partner with legal leaders and stakeholders to improve service delivery and drive adoption of legal operations solutions. Identify and implement process improvements that enhance efficiency, consistency, and the client experience. Champion the use of AI and legal technology to improve scalability, productivity, and operational effectiveness. What We Look For in a Candidate Experience Experience leading legal operations, legal service delivery, or a comparable function. Experience building, scaling, or transforming service-oriented teams and processes. Strong understanding of corporate legal support functions, including contracts, matter management, records management, legal holds, e-discovery support, entity management, legal technology, and compliance support. Experience managing workloads, service commitments, and operational performance in a complex environment. Proven success working with senior stakeholders across a matrixed organization. Skills Strong operational leadership, project management, and process improvement capabilities. Ability to design scalable workflows, procedures, and service models. Excellent analytical and problem-solving skills. Familiarity with legal-focused technology solutions. Sound judgment regarding confidentiality, privilege, and attorney escalation. Comfortable building structure and clarity in a new and evolving environment. Leadership and Influence Proven ability to lead organizational change and influence without direct authority. Strong communication skills and the ability to build trust with senior leaders and stakeholders. Demonstrated success leading teams and improving service delivery outcomes. Ability to balance consistency, efficiency, risk, and stakeholder needs. Education Bachelor's degree in Business, Legal Studies, Project Management, Industrial Engineering, or a related field, or equivalent experience. Paralegal certification or legal operations certification preferred. Compensation This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. Location Based Pay Ranges: $149,084 - $198,779 in these states: AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK, PA, SC, SD, TN, UT, VT, WI, WV, and WY. $156,539 - $208,718 in these states: CO, HI, MI, MN, NC, NH, NV, OR, and RI. $163,993 - $218,657 in these states: AK, CA, CT, DC, DE, IL, MA, MD, NJ, NY, TX, VA, and WA. Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process. Learn more about Lumen's: Benefits Bonus Structure What to Expect Next Requisition #: 343963 Life at Lumen Life at Lumen is human and connected, even in a fast moving, AI‑focused organization. We set clear expectations and trust people to meet them. With real support and shared accountability, teams collaborate better, move faster, and deliver meaningful outcomes. Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win. To learn more about Life at Lumen and how we live the Lumen 8, please visit: https://jobs.lumen.com/global/en/life-at-lumen Background Screening If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page. Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Equal Employment Opportunities We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. Privacy Notice Lumen is committed to protecting the privacy and security of personal information collected during the recruitment and hiring process. Our Applicant Privacy Notice explains how we collect, use, disclose, and protect applicant information, as well as how individuals may request access to or deletion of their personal data. To review Lumen’s Global Employment Applicant and Talent Community Privacy Notice, please visit: https://jobs.lumen.com/global/en/privacy-notice Disclaimer The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions. In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.

Modernize and scale digital experiences on Adobe Experience Manager as a Cloud Service while using AI-assisted development to improve code quality, workflows, and developer productivity. | Requires 5+ years of full-stack software development, 4+ years with Adobe Experience Manager, and proficiency in modern web technologies and AI-first engineering practices. | Lumen is the trusted network for the AI‑powered world, connecting people, data, and applications through our expansive fiber network and connected ecosystem. We enable secure, high‑performance connectivity across cloud, edge, and AI workloads for enterprises, governments, and communities. At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter. This is a high accountability environment where bold ideas drive real innovation for our customers, partners, and industry. The work is challenging, expectations are clear, and trust is built into how we operate. If you’re ready to take ownership, deliver meaningful impact, and help shape the future of AI‑ready connectivity, join us today. The Role Drive the modernization and scalability of lumen.com by building digital experiences on Adobe Experience Manager as a Cloud Service (AEMaaCS). This role combines Full Stack development, cloud-native technologies, and an AI-first approach to software engineering to deliver scalable solutions, accelerate platform innovation, and improve development efficiency. Working closely with Product, UX, Architecture, and Engineering teams, the successful candidate will leverage AI-assisted development practices to enhance code quality, automate workflows, and deliver exceptional customer experiences. The Main Responsibilities Design, develop, and support scalable digital experiences on AEMaaCS, leveraging modern frontend technologies such as React and Vue.js, APIs, integrations, and cloud-native architectures. Champion the adoption of AI-assisted software engineering, integrating AI into development, architecture, testing, code reviews, troubleshooting, documentation, and delivery workflows. Identify opportunities to leverage AI and automation to improve developer productivity, accelerate delivery, enhance customer experiences, and reduce operational complexity. Collaborate with Product, UX, Architecture, and Engineering teams to deliver secure, scalable, accessible, and high-performing solutions. Contribute to platform modernization initiatives, including migration from legacy applications to modern composable and cloud-based architectures. Drive engineering excellence through code quality, testing automation, observability, performance optimization, and continuous improvement practices. What We Look For in a Candidate 5+ years of experience in Full Stack Software Development. 4+ years of experience with Adobe Experience Manager (AEM), preferably AEMaaCS. Strong experience with React, Vue.js, JavaScript/TypeScript, APIs, and modern web technologies. Experience leveraging AI-powered development tools or a strong passion for AI-first engineering practices. Experience designing scalable applications and working with cloud-native architectures. Strong understanding of software engineering best practices, performance, security, and maintainability. Experience working in Agile environments and collaborating with globally distributed teams. Experience with CI/CD, DevOps, and modern cloud platforms. Experience supporting large-scale enterprise websites and digital experience platforms. Compensation This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. Location Based Pay Ranges $105,786 - $141,047 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY $111,074 - $148,099 in these states: CO HI MI MN NC NH NV OR RI $116,364 - $155,152 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process. Learn more about Lumen's: Benefits Bonus Structure #LI-Remote Requisition #: 342697 Life at Lumen Life at Lumen is human and connected, even in a fast moving, AI‑focused organization. We set clear expectations and trust people to meet them. With real support and shared accountability, teams collaborate better, move faster, and deliver meaningful outcomes. Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win. To learn more about Life at Lumen and how we live the Lumen 8, please visit: https://jobs.lumen.com/global/en/life-at-lumen Background Screening If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page. Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Equal Employment Opportunities We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. Privacy Notice Lumen is committed to protecting the privacy and security of personal information collected during the recruitment and hiring process. Our Applicant Privacy Notice explains how we collect, use, disclose, and protect applicant information, as well as how individuals may request access to or deletion of their personal data. To review Lumen’s Global Employment Applicant and Talent Community Privacy Notice, please visit: https://jobs.lumen.com/global/en/privacy-notice Disclaimer The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions. In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.

Partner with leadership on IT strategy and cloud financial operations while managing executive dashboards, procurement, transformation priorities, and operational efficiency initiatives. | Requires 12+ years in IT strategy, technology finance, or business operations, a bachelor's degree, and strong expertise in cloud economics and governance. | Lumen is the trusted network for the AI‑powered world, connecting people, data, and applications through our expansive fiber network and connected ecosystem. We enable secure, high‑performance connectivity across cloud, edge, and AI workloads for enterprises, governments, and communities. At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter. This is a high accountability environment where bold ideas drive real innovation for our customers, partners, and industry. The work is challenging, expectations are clear, and trust is built into how we operate. If you’re ready to take ownership, deliver meaningful impact, and help shape the future of AI‑ready connectivity, join us today. The Role The Principal, IT Strategy & Operations Manager is a senior individual-contributor role that partners with Technology VPs, Finance, business leaders, and external partners to shape IT strategy, translate technology investments into business value, and drive disciplined execution. The role combines strategic planning with hands-on ownership of cloud program financial operations, budgeting, forecasting, governance, and executive reporting. Location This is a remote opportunity open to candidates located anywhere in the U.S. The Main Responsibilities IT strategy and business value: Partner with VPs to define transformation priorities, future-state capabilities, roadmaps, and investment choices. Identify how IT can improve customer outcomes, operational performance, and top-line growth, and translate recommendations into clear business cases and measurable outcomes. AI and operational efficiency: Identify and advance practical AI, automation, analytics, and process-improvement opportunities that reduce manual effort, improve decision quality, and increase productivity across the organization. Financial planning and governance: Manage cloud-program budgets, forecasts, milestones, funding requests, business cases, and actuals. Maintain alignment with Lumen Transformation Office, Finance, corporate planning, and Long-Term Outlook requirements, and provide clear variance explanations and decision support. Professional services and forecasting: Coordinate professional-services funding requests and governance reviews, guide teams through procurement, maintain contract-level capital and expense forecasts, post monthly actuals, and prepare reporting for Cloud Program leadership. Executive & Organizational Operations: Maintain dashboards, scorecards, leadership decks, and portfolio reporting. Lead cross-functional follow-through on priorities, risks, dependencies, and actions while continuously improving financial controls and operating processes. Cloud budget management as needed by providing support on monthly accruals; reconcile cloud-management data, provider invoices, actuals, and minimum commitments; maintain commitment-attainment reporting; validate dashboards; and provide detailed cloud-spend analysis across AWS, Microsoft, and Google. What We Look For in a Candidate 12+ years of progressive experience in IT strategy, technology finance, business operations, consulting, transformation, or related disciplines. Bachelor's degree in Business, Finance, Technology, Engineering, or a related field; advanced degree preferred. Strong financial acumen, including budgeting, forecasting, accruals, variance analysis, business cases, capital and expense management, accounting, and investment governance. Strong knowledge of cloud economics, FinOps, cloud-provider billing, professional-services spend, procurement, invoicing, and commitment management. Ability to connect technology strategy to business outcomes, operational efficiency, customer value, and revenue impact. Experience influencing senior leaders and coordinating work across Technology, Finance, Procurement, Accounts Payable, vendors, and business teams. Strong analytical, communication, executive-presentation, and problem-solving skills; experience with dashboards, reporting, AI, and automation. Compensation This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. Location Based Pay Ranges $152,066 - $202,755 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY $159,670 - $212,893 in these states: CO HI MI MN NC NH NV OR RI $167,273 - $223,031 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process. Learn more about Lumen's: Benefits Bonus Structure Requisition #: 343964 Life at Lumen Life at Lumen is human and connected, even in a fast moving, AI‑focused organization. We set clear expectations and trust people to meet them. With real support and shared accountability, teams collaborate better, move faster, and deliver meaningful outcomes. Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win. To learn more about Life at Lumen and how we live the Lumen 8, please visit: https://jobs.lumen.com/global/en/life-at-lumen Background Screening If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page. Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Equal Employment Opportunities We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. Privacy Notice Lumen is committed to protecting the privacy and security of personal information collected during the recruitment and hiring process. Our Applicant Privacy Notice explains how we collect, use, disclose, and protect applicant information, as well as how individuals may request access to or deletion of their personal data. To review Lumen’s Global Employment Applicant and Talent Community Privacy Notice, please visit: https://jobs.lumen.com/global/en/privacy-notice Disclaimer The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions. In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.

Develop and manage large enterprise sales accounts to maximize revenue and customer satisfaction. | 7+ years industry sales experience with strong communication, organizational, and sales closing skills. | Lumen is the trusted network for the AI‑powered world, connecting people, data, and applications through our expansive fiber network and connected ecosystem. We enable secure, high‑performance connectivity across cloud, edge, and AI workloads for enterprises, governments, and communities. At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter. This is a high accountability environment where bold ideas drive real innovation for our customers, partners, and industry. The work is challenging, expectations are clear, and trust is built into how we operate. If you’re ready to take ownership, deliver meaningful impact, and help shape the future of AI‑ready connectivity, join us today. The Role Identifies and develops new Large Enterprise sales opportunities, provides product solutions, ensures customer satisfaction, and maintains positive ongoing relationships to maximize sales for the company. Introduces company products and services to new and/or existing customers. Responsible for the implementation of strategic and tactical sales account plans. Develops and maintains accurate sales and/or revenue forecasts and management of quota funnels. Location: Allows for Work From Home in the states of NC, MA, NY, VA or DC. Requires at least 50% or more of time conducting sales activities outside of the office. The Main Responsibilities • Develops and manages relationships with acquired and/or existing customers in order to gain strategic positioning with decision makers, attain additional business, and retain existing revenue. Develops action plans to cross-sell and up-sell accounts to increase overall total customer spend with the company. • Identifies, bids on, negotiates, and closes new sales opportunities in order to meet and exceed established sales and revenue quotas. Provides comprehensive account plans and strategies to win new business from new and/or existing accounts. • Demonstrates knowledge of the company's entire product suite. May have more in-depth knowledge on a subset of products and/or services. • Provides accurate and detailed weekly forecast funnel of identified and proposed opportunities in order to meet or exceed sales quota requirements. • Provides input to sales management about trends and changes taking place within the customer’s organization, and makes recommendations about future courses of action necessary of the company towards improving its position with the customer. What We Look For In a Candidate Requires at least 50% or more of time conducting sales activities outside of the office. Basic Qualifications • 7+ years of industry sales experience. • Minimum skills required to perform in this role. • Attention to detail with good organizational capabilities. • Ability to prioritize with good time management skills. • Demonstrated strong communication, written, and formal presentation skills as well as proficiency in selling to the close. • Self-motivated, pro-active, results-oriented professional with an ability to work with minimum direction. • Proficient in MS office products: Outlook, Word, Excel, and PowerPoint. Preferred Qualifications • Knowledge and understanding of the telecom industry's competitive landscape. • Experience with Salesforce.com preferred. Compensation This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. Location Based Pay Ranges $115,133 - $153,507 in these states: NC $120,617 - $160,812 in these states: DC MA NY VA Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process. Learn more about Lumen's:BenefitsBonus Structure What To Expect Next Requisition #: 343370 Life at Lumen Life at Lumen is human and connected, even in a fast moving, AI‑focused organization. We set clear expectations and trust people to meet them. With real support and shared accountability, teams collaborate better, move faster, and deliver meaningful outcomes. Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win. To learn more about Life at Lumen and how we live the Lumen 8, please visit: https://jobs.lumen.com/global/en/life-at-lumen Background Screening If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page. Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Equal Employment Opportunities We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. Privacy Notice Lumen is committed to protecting the privacy and security of personal information collected during the recruitment and hiring process. Our Applicant Privacy Notice explains how we collect, use, disclose, and protect applicant information, as well as how individuals may request access to or deletion of their personal data. To review Lumen’s Global Employment Applicant and Talent Community Privacy Notice, please visit: https://jobs.lumen.com/global/en/privacy-notice Disclaimer The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions. In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name. ,

Lead enterprise critical sparing program ensuring network and CPE restoration capabilities with end-to-end operational performance including logistics and asset lifecycle governance. | Progressive leadership experience in supply chain, logistics, or telecommunications infrastructure with strong analytical skills and ERP system experience. | Lumen is the trusted network for the AI‑powered world, connecting people, data, and applications through our expansive fiber network and connected ecosystem. We enable secure, high‑performance connectivity across cloud, edge, and AI workloads for enterprises, governments, and communities. At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter. This is a high accountability environment where bold ideas drive real innovation for our customers, partners, and industry. The work is challenging, expectations are clear, and trust is built into how we operate. If you’re ready to take ownership, deliver meaningful impact, and help shape the future of AI‑ready connectivity, join us today. The Role Leads the enterprise Critical Sparing Program, ensuring network and CPE restoration capabilities remain ready, responsive, and reliable through disciplined execution, urgency, and accountability. Owns end-to-end operational performance across equipment availability, expedited fulfillment, logistics, recovery, repair, replenishment, asset lifecycle governance, escalations, financial management, and continuous improvement. Ensures accelerated replacement of out-of-box and service-impacting equipment failures to protect the customer experience, minimize downtime, and enable timely restoration and installation activities. Maintains 24x7 operational readiness for critical customer events, network incidents, emergency response, and business continuity requirements. Partners cross-functionally to drive operational excellence, network resilience, and customer experience. Work Location This is a remote opportunity open to candidates located anywhere in the U.S. The Main Responsibilities • Own urgent, disciplined execution across the full spares lifecycle, including fulfillment, transportation, proof of delivery, depot replenishment, reverse logistics, repair/RMA, reclamation, asset recovery, billing, reconciliation, and closure. • Establish program governance, operating controls, priorities, and improvement plans that directly support restoration speed, customer experience, service-level commitments, and financial objectives. • Maintain 24x7 operational readiness for network and CPE outages, critical installations, severe weather, disasters, and business continuity events as a core member of the Emergency Response Team. • Serve as the senior escalation leader for urgent program issues, order failures, DOA replacements, transportation delays, repair constraints, and other customer- or service-impacting events requiring immediate action. • Represent the Sparing Program in senior leadership forums, customer reviews, Service Assurance activities, network reliability initiatives, and enterprise operational events where readiness, response, and risk mitigation are critical. • Lead managers, analysts, and operational teams with clear accountability, timely decision-making, performance expectations, workforce planning, and succession development. • Own performance management and business reviews covering availability, delivery SLA, restoration milestones, repair turnaround, return compliance, freight performance, asset recovery, and capital avoidance. • Use analytics, root-cause analysis, and decisive corrective action to resolve process gaps, duplicate orders, high-failure parts, DOA/damage trends, logistics issues, and recurring service risks. • Partner with Inventory Planning, Service Assurance and Technology Planning and Engineering on deployed-base analysis, sparing requirements, min/max levels, forecasting, depot strategy, gap mitigation, and capital recommendations; partner with Vendor Quality and Strategic Sourcing on hardware quality, supplier performance, repair effectiveness, and corrective action. • Drive automation, predictive capabilities, system integration, and process improvements that improve traceability, reduce manual effort, accelerate restoration, and strengthen operational control. What We Look For in a Candidate • Progressive leadership experience in supply chain, logistics, field services, service assurance, asset lifecycle management, telecommunications, network operations, or a comparable mission-critical environment. • Demonstrated ability to lead teams, complex programs, urgent escalations, service-level performance, and cross-functional execution in high-pressure operations. • Strong analytical capability with the ability to convert operational data into timely decisions, decisive corrective action, and concise senior-level communication. • Preferred experience with critical spares, field operations, service assurance, telecommunications infrastructure, SAP S/4HANA, ERP systems, transportation, inventory planning, OpsConsole, and analytics platforms. Success Measures • Inventory readiness and delivery SLA performance • Restoration speed, escalation response, and event readiness • Repair turnaround, return compliance, and lifecycle closure • Asset recovery, capital avoidance, cost control, and financial accuracy • Emergency readiness, operational effectiveness, and continuous improvement Compensation This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. Location Based Pay Ranges $132,232 - $176,310 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY $138,844 - $185,124 in these states: CO HI MI MN NC NH NV OR RI $145,456 - $193,940 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process. Learn more about Lumen's: Benefits Bonus Structure #LI-Remote Requisition #: 343570 Life at Lumen Life at Lumen is human and connected, even in a fast moving, AI‑focused organization. We set clear expectations and trust people to meet them. With real support and shared accountability, teams collaborate better, move faster, and deliver meaningful outcomes. Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win. To learn more about Life at Lumen and how we live the Lumen 8, please visit: https://jobs.lumen.com/global/en/life-at-lumen Background Screening If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page. Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Equal Employment Opportunities We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. Privacy Notice Lumen is committed to protecting the privacy and security of personal information collected during the recruitment and hiring process. Our Applicant Privacy Notice explains how we collect, use, disclose, and protect applicant information, as well as how individuals may request access to or deletion of their personal data. To review Lumen’s Global Employment Applicant and Talent Community Privacy Notice, please visit: https://jobs.lumen.com/global/en/privacy-notice Disclaimer The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions. In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.

Lead design and adoption of AI-native engineering and scalable distributed system architectures, partnering with teams to drive innovation. | Extensive experience in large-scale distributed applications, intelligent systems, modern programming languages, and senior technical leadership. | Lumen is the trusted network for the AI‑powered world, connecting people, data, and applications through our expansive fiber network and connected ecosystem. We enable secure, high‑performance connectivity across cloud, edge, and AI workloads for enterprises, governments, and communities. At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter. This is a high accountability environment where bold ideas drive real innovation for our customers, partners, and industry. The work is challenging, expectations are clear, and trust is built into how we operate. If you’re ready to take ownership, deliver meaningful impact, and help shape the future of AI‑ready connectivity, join us today. The Role The Principal Software Engineer serves as a senior technical leader responsible for advancing Lumen's next-generation software architecture strategy, with a focus on AI-native engineering, agentic systems, intelligent automation, and large-scale distributed software solutions. This role operates at the intersection of software architecture, information architecture, and emerging AI technologies.The individual will drive the design and adoption of reusable architectural patterns, engineering frameworks, and intelligent capabilities that enable teams to build innovative customer-facing solutions while accelerating software delivery and operational effectiveness. Working across organizational boundaries, this role helps transform complex information assets, software services, and emerging technologies into scalable products, automation capabilities, actionable intelligence, and differentiated customer experiences. This position combines hands-on technical leadership with enterprise influence. The Principal Software Engineer partners with Engineering, Product, Architecture, Security, and Operations teams to establish technical direction, guide strategic technology investments, and ensure solutions are scalable, resilient, secure, and aligned with long-term business objectives. Location This is a remote postion open to candidates based anywhere in the US. The Main Responsibilities AI-Native Engineering and Intelligent Systems Lead the adoption of AI-native engineering practices that improve software quality, engineering productivity, and delivery velocity. Design architectures that incorporate intelligent agents, automation capabilities, and AI-assisted workflows into enterprise solutions. Define patterns for agent orchestration, collaboration, task delegation, context sharing, and operational governance. Guide the development of AI-enabled capabilities that improve customer experiences, operational effectiveness, service intelligence, and business outcomes. Evaluate emerging AI technologies and establish practical adoption patterns across multiple engineering organizations. Software Architecture and Distributed Systems Architect scalable distributed systems supporting mission-critical enterprise services and customer-facing applications. Define architectural standards for reliability, scalability, resiliency, observability, and operational excellence. Guide technology decisions involving cloud-native services, event-driven architectures, large-scale information processing, and intelligent automation frameworks. Design reusable software components, integration patterns, and shared capabilities that accelerate solution delivery across the enterprise. Information Architecture and Intelligent Solutions Design information architectures that enable efficient discovery, integration, governance, and consumption of enterprise information assets. Establish patterns for real-time information exchange, analytics, automation, and AI-enabled decision support capabilities. Guide the development of information-intensive services that support operational insights, customer intelligence, and intelligent application experiences. Promote interoperability, governance, and reusable architectural standards across software, information, and intelligent systems. Technical Leadership Serve as a trusted advisor to engineering and technology leaders on strategic technical initiatives. Establish architectural standards and influence technology direction across multiple organizations. Mentor engineers, architects, and technical leads while fostering a culture of engineering excellence and innovation. Drive adoption of reusable capabilities and architectural patterns that accelerate delivery and reduce operational complexity. What We Look For in a Candidate AI, Automation, and Intelligent Systems Experience designing and implementing production-grade intelligent systems, agentic applications, or AI-enabled software solutions. Strong understanding of modern AI orchestration frameworks, workflow automation, tool integration, and AI-assisted software delivery. Experience applying AI technologies to improve customer-facing products, operational decision-making, service intelligence, or engineering effectiveness. Software Architecture and Distributed Systems Deep expertise designing large-scale distributed applications and enterprise software systems. Experience with cloud-native architectures, event-driven systems, streaming technologies, and highly scalable software services. Strong understanding of software architecture principles, system reliability, observability, performance optimization, and operational excellence. Information Architecture and Data-Driven Systems Experience designing information architectures and data-intensive systems that support analytics, automation, AI-enabled capabilities, and customer-facing solutions. Understanding of data governance, interoperability, data product design, and large-scale information management principles. Experience transforming complex information assets into actionable insights, intelligent services, or measurable business value. Technical Expertise Proficiency in one or more modern programming languages such as Python, Java, Scala, Go, or equivalent technologies. Experience delivering enterprise solutions across public cloud, hybrid cloud, and distributed computing environments. Familiarity with modern engineering practices, developer tooling, automation frameworks, and software delivery platforms. Principal-Level Leadership Demonstrated success as a Principal Engineer, Enterprise Architect, Distinguished Engineer, or equivalent senior technical leadership role. Proven ability to establish technical direction and influence organizational strategy without direct authority. Strong communication skills with the ability to engage engineers, architects, technology leaders, executives, and business stakeholders. Experience leading complex technical initiatives that achieved broad adoption and measurable business impact across multiple organizations. Compensation This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. Location Based Pay Ranges $152,066 - $202,755 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY $159,670 - $212,893 in these states: CO HI MI MN NC NH NV OR RI $167,273 - $223,031 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process. Learn more about Lumen's: Benefits Bonus Structure #LI-Remote Requisition #: 342705 Life at Lumen Life at Lumen is human and connected, even in a fast moving, AI‑focused organization. We set clear expectations and trust people to meet them. With real support and shared accountability, teams collaborate better, move faster, and deliver meaningful outcomes. Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win. To learn more about Life at Lumen and how we live the Lumen 8, please visit: https://jobs.lumen.com/global/en/life-at-lumen Background Screening If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page. Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Equal Employment Opportunities We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. Privacy Notice Lumen is committed to protecting the privacy and security of personal information collected during the recruitment and hiring process. Our Applicant Privacy Notice explains how we collect, use, disclose, and protect applicant information, as well as how individuals may request access to or deletion of their personal data. To review Lumen’s Global Employment Applicant and Talent Community Privacy Notice, please visit: https://jobs.lumen.com/global/en/privacy-notice Disclaimer The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions. In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.

Oversee complex program lifecycles ensuring strategic alignment, budget control, and timely delivery while leading teams and reporting status. | At least 8 years project management experience, bachelor's degree required, PMP certification highly desired. | Lumen is the trusted network for the AI‑powered world, connecting people, data, and applications through our expansive fiber network and connected ecosystem. We enable secure, high‑performance connectivity across cloud, edge, and AI workloads for enterprises, governments, and communities. At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter. This is a high accountability environment where bold ideas drive real innovation for our customers, partners, and industry. The work is challenging, expectations are clear, and trust is built into how we operate. If you’re ready to take ownership, deliver meaningful impact, and help shape the future of AI‑ready connectivity, join us today. The Role The Sr Lead Project Manager will develop, plan and manage the full lifecycle of activities for extremely highly complex programs and projects for external and internal customers. Working closely with various functional teams, ensuring program and project status is tracked, monitored, and reported in accordance with the program plan and best practices. The Sr Lead Project Manager will create and improve processes and procedures to enhance proposals and customer engagements for a consistently outstanding customer experience. The Main Responsibilities Responsible for full lifecycle support (proposal, award, implementation, operations, CCB) of a customer engagement Responsible for budget and expense control for the project and strategic alignment of a project to corporate objectives. Accountable for timely project completion and delivery. Analyzes work plans and schedules. Responsible for resource requirements/allocation. Develops methodologies, procedures, and systems to produce financial reporting. Acts as project/program team leader. Develops project progress and status reports Develops and presents overall project and program status to the customer, as well as leadership Provides guidance to the customer, Lumen Partners and internal teams, with regard to technical and project requirements leading to successful implementation of services What We Look For in a Candidate Preferred Qualifications Bachelor’s degree or equivalent education and related experience 8+ years related experience in project management Project Management Professional (PMP) Certification desired Experience/familiarity with small and large telecommunications (data and voice) transitions Comfortable working with various internal teams (Capture, Proposals, Legal, Contracts, Procurement) Knowledge of GSA contracts (including WITS, Networx) Compensation This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. Location Based Pay Ranges $105,786 - $141,047 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY $111,074 - $148,099 in these states: CO HI MI MN NC NH NV OR RI $116,364 - $155,152 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process. Learn more about Lumen's: Benefits Bonus Structure #LI-Remote What to Expect Next Requisition #: 343480 Life at Lumen Life at Lumen is human and connected, even in a fast moving, AI‑focused organization. We set clear expectations and trust people to meet them. With real support and shared accountability, teams collaborate better, move faster, and deliver meaningful outcomes. Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win. To learn more about Life at Lumen and how we live the Lumen 8, please visit: https://jobs.lumen.com/global/en/life-at-lumen Background Screening If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page. Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Equal Employment Opportunities We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. Privacy Notice Lumen is committed to protecting the privacy and security of personal information collected during the recruitment and hiring process. Our Applicant Privacy Notice explains how we collect, use, disclose, and protect applicant information, as well as how individuals may request access to or deletion of their personal data. To review Lumen’s Global Employment Applicant and Talent Community Privacy Notice, please visit: https://jobs.lumen.com/global/en/privacy-notice Disclaimer The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions. In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.

Develop and execute integrated field marketing and ABM strategies to drive pipeline growth and revenue outcomes. | Bachelor's degree and 8+ years experience in field marketing or related disciplines with success managing enterprise sales partnerships and budgets. | Lumen is the trusted network for the AI‑powered world, connecting people, data, and applications through our expansive fiber network and connected ecosystem. We enable secure, high‑performance connectivity across cloud, edge, and AI workloads for enterprises, governments, and communities. At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter. This is a high accountability environment where bold ideas drive real innovation for our customers, partners, and industry. The work is challenging, expectations are clear, and trust is built into how we operate. If you’re ready to take ownership, deliver meaningful impact, and help shape the future of AI‑ready connectivity, join us today. The Role The Senior Lead Field Marketing Manager (FMM) serves as a strategic partner to Enterprise Sales, responsible for developing and executing integrated field marketing plans that accelerate pipeline growth, strengthen customer relationships, and drive revenue outcomes. This role leads Account-Based Marketing (ABM) initiatives, customer and prospect events, sales activations, and targeted demand generation strategies designed to engage priority accounts throughout the buyer journey. The FMM partners closely with sales leadership, account teams, corporate marketing, product marketing, and external vendors to create measurable marketing programs that generate awareness, influence opportunities, deepen customer engagement, and support customer acquisition, retention, and expansion goals. This position plays a critical role in aligning marketing investments with business priorities and ensuring field activities contribute directly to pipeline creation, pipeline acceleration, opportunity progression, customer expansion, and revenue growth. The Main Responsibilities Serve as the strategic marketing partner to Enterprise Sales, developing account and territory plans that drive pipeline growth, customer expansion, and revenue outcomes. Lead targeted Account-Based Marketing (ABM) strategies and programs for priority accounts, leveraging data-driven insights to increase engagement and opportunity progression. Plan and execute customer, prospect, and executive engagement programs, including executive briefings, industry events, roundtables, and hospitality experiences that strengthen relationships and support business growth. Drive integrated demand generation and sales activation initiatives that create new opportunities, accelerate pipeline, and support strategic business priorities. Collaborate across Sales, Product Marketing, Digital Marketing, and Campaign teams to deliver aligned go-to-market initiatives and maximize field impact. Provide strategic insights and recommendations to sales leadership by leveraging market intelligence, account data, and performance analytics to improve account penetration and growth. Measure and optimize program effectiveness through pipeline impact, account engagement, revenue influence, ROI, and sales follow-through, delivering executive-level reporting and recommendations. Manage field marketing budgets, agency and vendor relationships, and marketing innovation initiatives, including AI-enabled tools and automation, to maximize business impact and operational efficiency. What We Look For in a Candidate Minimum Qualifications Bachelor's degree or equivalent experience. 8+ years of progressive experience in field marketing, demand generation, account-based marketing, sales enablement, event marketing, or related disciplines. Proven success partnering with enterprise sales organizations to drive pipeline creation, pipeline acceleration, pipeline growth, and revenue outcomes. Experience developing and executing ABM strategies and account engagement programs. Strong background managing customer events, executive engagement programs, hospitality experiences, conferences, and field marketing initiatives. Demonstrated ability to lead cross-functional projects and influence stakeholders across multiple levels of the organization. Strong analytical skills with experience measuring marketing effectiveness, campaign performance, pipeline contribution, pipeline acceleration, and ROI. Experience managing significant marketing budgets and multiple vendor relationships. Excellent communication and presentation skills with the ability to engage front-line sellers, sales leadership, and executive audiences. Experience with CRM, marketing automation, and sales engagement platforms, including Salesforce and Marketo (or similar technologies). Ability to thrive in a fast-paced environment while managing multiple priorities simultaneously. Travel up to 30%. Preferred Qualifications MBA or advanced degree preferred. Experience with account intent platforms, ABM technologies, and data-driven targeting strategies. Knowledge of telecommunications, networking, cloud, cybersecurity, managed services, or technology solutions. Experience leading executive engagement programs and strategic customer experiences. Experience leveraging AI-powered marketing, sales, and productivity platforms to improve campaign effectiveness, account engagement, operational efficiency, and business outcomes. Success Measures Pipeline sourced, influenced, and accelerated Opportunity creation, progression, and expansion Target account engagement growth Event ROI and sales follow-up effectiveness Sales stakeholder satisfaction and partnership Marketing program adoption and participation Revenue impact and business growth contribution Adoption and effectiveness of AI-enabled marketing practices Compensation This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. Location Based Pay Ranges $105,786 - $141,047 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY $111,074 - $148,099 in these states: CO HI MI MN NC NH NV OR RI $116,364 - $155,152 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process. Learn more about Lumen's: Benefits Bonus Structure #LI-Remote Requisition #: 343253 Life at Lumen Life at Lumen is human and connected, even in a fast moving, AI‑focused organization. We set clear expectations and trust people to meet them. With real support and shared accountability, teams collaborate better, move faster, and deliver meaningful outcomes. Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win. To learn more about Life at Lumen and how we live the Lumen 8, please visit: https://jobs.lumen.com/global/en/life-at-lumen Background Screening If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page. Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Equal Employment Opportunities We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. Privacy Notice Lumen is committed to protecting the privacy and security of personal information collected during the recruitment and hiring process. Our Applicant Privacy Notice explains how we collect, use, disclose, and protect applicant information, as well as how individuals may request access to or deletion of their personal data. To review Lumen’s Global Employment Applicant and Talent Community Privacy Notice, please visit: https://jobs.lumen.com/global/en/privacy-notice Disclaimer The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions. In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.

Lead software architecture design and governance for complex distributed systems with AI integration. | Requires 10+ years in software architecture, expertise in distributed systems, API design, and AI-augmented engineering practices. | Lumen is the trusted network for the AIpowered world, connecting people, data, and applications through our expansive fiber network and connected ecosystem. We enable secure, highperformance connectivity across cloud, edge, and AI workloads for enterprises, governments, and communities. At Lumen, you'll work on infrastructure customers rely on today and build for what's next, where performance, security, and resilience matter. This is a high accountability environment where bold ideas drive real innovation for our customers, partners, and industry. The work is challenging, expectations are clear, and trust is built into how we operate. If you're ready to take ownership, deliver meaningful impact, and help shape the future of AIready connectivity, join us today. The Role Bring classically trained, broad software architecture expertise to the Digital Journey Architecture and Solutions team. DJAS architects have developed deep knowledge of Lumen's systems through years of embedded work - this role brings the architectural discipline, patterns, and methodologies that complement that institutional depth. The Principal Software Architect raises the architectural quality bar across DJAS's design work by bringing formal architecture practices, modern system design patterns, and a perspective that isn't shaped entirely by how things have been done at Lumen. This is not a domain specialist role. The value is breadth, discipline, and the ability to apply proven architectural principles to complex, multi-system problems - including the emerging domain of AI-augmented and agentic systems. Location This is a remote opportunity open to candidates located anywhere in the U.S The Main Responsibilities Apply proven software architecture principles to DJAS design work: microservices, event-driven patterns, distributed systems, API-first design, domain-driven design Lead architecture design sessions and design reviews - challenge assumptions, surface tradeoffs, ensure solutions address NFRs (performance, reliability, scalability, observability, security) from the start Produce high-quality architecture artifacts: solution designs, ADRs, integration specifications, architecture standards Define architecture governance practices: what makes a design "good enough to ship" vs what needs more work; codify standards the team applies consistently Evaluate and adopt modern architecture patterns and methodologies - not just what Lumen has done, but what the broader engineering discipline has learned Apply AI-augmented engineering practices: LLM-assisted design, agentic workflow architecture, integrating AI capabilities into system designs safely and observably Architect for operational excellence: observability-first design, chaos engineering readiness, runbook-aligned failure handling Bridge the gap between architecture and implementation: stay present through delivery, validate that what gets built matches the design intent, surface gaps early Mentor architects and engineers on architecture fundamentals, design patterns, and how to think about system design rigorously Partner with cloud, IAM/security, and domain architects to ensure cross-cutting concerns are addressed coherently across DJAS's portfolio Challenge technical debt patterns where they emerge in designs - not to block delivery, but to ensure the team is making conscious choices What We Look For in a Candidate Bachelor's degree in computer science, engineering, or related field with 12+ years of software architecture experience or Master's degree with 10+ years of software architecture experience AI-first practitioner - actively integrates AI tools (LLMs, coding assistants, AI-powered analysis and design tools) as a routine part of architecture and engineering work, not as an occasional experiment. Candidates must demonstrate specific, current examples of how AI has meaningfully accelerated or improved their work. Classically trained software architecture background: formal education or structured architecture practice exposure (not exclusively developed through a single company's environment) Deep expertise in distributed systems: microservices, event-driven architecture, saga patterns, CQRS, async messaging API design authority: REST, gRPC, GraphQL - knows when to use each, how to version, how to govern Domain-driven design (DDD) and bounded context modeling Non-functional requirements design: performance engineering, reliability patterns (circuit breakers, bulkheads, retries), scalability modeling Observability architecture: OpenTelemetry instrumentation, metrics design, distributed tracing, alerting standards Security architecture integration: threat modeling, secure design patterns, data classification in architecture Strong written and verbal communication: can produce ADRs and solution designs that are clear, precise, and decision-quality Track record of delivered production systems - not just designs, but architectures that were built and operated Preferred Experience architecting AI/ML-augmented systems: LLM integration patterns, RAG architecture, agentic workflow design Cloud-native architecture depth (AWS, Azure, or GCP) - complements the dedicated Cloud Architect role Experience in telecom, network automation, or NaaS domains - reduces ramp time on Lumen-specific context Platform architecture experience: designing systems that other teams build on, not just end-user applications Architecture governance experience in a multi-team engineering organization: standards enforcement, design review processes, exception handling Contributions to technical standards bodies, open source architecture frameworks, or published architectural thinking Compensation This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. Location Based Pay Ranges $152,066 - $202,755 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY $159,670 - $212,893 in these states: CO HI MI MN NC NH NV OR RI $167,273 - $223,031 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process. Learn more about Lumen's: Benefits Bonus Structure #LI-Remote Requisition #: 343195 Life at Lumen Life at Lumen is human and connected, even in a fast moving, AIfocused organization. We set clear expectations and trust people to meet them. With real support and shared accountability, teams collaborate better, move faster, and deliver meaningful outcomes. Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win. To learn more about Life at Lumen and how we live the Lumen 8, please visit: https://jobs.lumen.com/global/en/life-at-lumen Background Screening If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements For more information on these checks, please refer to the Post Offer section of our FAQ page. Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Equal Employment Opportunities We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. Privacy Notice Lumen is committed to protecting the privacy and security of personal information collected during the recruitment and hiring process. Our Applicant Privacy Notice explains how we collect, use, disclose, and protect applicant information, as well as how individuals may request access to or deletion of their personal data. To review Lumen's Global Employment Applicant and Talent Community Privacy Notice, please visit: https://jobs.lumen.com/global/en/privacy-notice Disclaimer The job responsibilities described above indicate the general nature and level of work performed by employees within this classification It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions. In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.

Lead software architecture design and governance for complex distributed systems with AI integration. | Requires 10+ years software architecture experience, AI-first practice, deep distributed systems and API design expertise, and strong communication skills. | Lumen is the trusted network for the AIpowered world, connecting people, data, and applications through our expansive fiber network and connected ecosystem. We enable secure, highperformance connectivity across cloud, edge, and AI workloads for enterprises, governments, and communities. At Lumen, you'll work on infrastructure customers rely on today and build for what's next, where performance, security, and resilience matter. This is a high accountability environment where bold ideas drive real innovation for our customers, partners, and industry. The work is challenging, expectations are clear, and trust is built into how we operate. If you're ready to take ownership, deliver meaningful impact, and help shape the future of AIready connectivity, join us today. The Role Bring classically trained, broad software architecture expertise to the Digital Journey Architecture and Solutions team. DJAS architects have developed deep knowledge of Lumen's systems through years of embedded work - this role brings the architectural discipline, patterns, and methodologies that complement that institutional depth. The Principal Software Architect raises the architectural quality bar across DJAS's design work by bringing formal architecture practices, modern system design patterns, and a perspective that isn't shaped entirely by how things have been done at Lumen. This is not a domain specialist role. The value is breadth, discipline, and the ability to apply proven architectural principles to complex, multi-system problems - including the emerging domain of AI-augmented and agentic systems. Location This is a remote opportunity open to candidates located anywhere in the U.S The Main Responsibilities Apply proven software architecture principles to DJAS design work: microservices, event-driven patterns, distributed systems, API-first design, domain-driven design Lead architecture design sessions and design reviews - challenge assumptions, surface tradeoffs, ensure solutions address NFRs (performance, reliability, scalability, observability, security) from the start Produce high-quality architecture artifacts: solution designs, ADRs, integration specifications, architecture standards Define architecture governance practices: what makes a design "good enough to ship" vs what needs more work; codify standards the team applies consistently Evaluate and adopt modern architecture patterns and methodologies - not just what Lumen has done, but what the broader engineering discipline has learned Apply AI-augmented engineering practices: LLM-assisted design, agentic workflow architecture, integrating AI capabilities into system designs safely and observably Architect for operational excellence: observability-first design, chaos engineering readiness, runbook-aligned failure handling Bridge the gap between architecture and implementation: stay present through delivery, validate that what gets built matches the design intent, surface gaps early Mentor architects and engineers on architecture fundamentals, design patterns, and how to think about system design rigorously Partner with cloud, IAM/security, and domain architects to ensure cross-cutting concerns are addressed coherently across DJAS's portfolio Challenge technical debt patterns where they emerge in designs - not to block delivery, but to ensure the team is making conscious choices What We Look For in a Candidate Bachelor's degree in computer science, engineering, or related field with 12+ years of software architecture experience or Master's degree with 10+ years of software architecture experience AI-first practitioner - actively integrates AI tools (LLMs, coding assistants, AI-powered analysis and design tools) as a routine part of architecture and engineering work, not as an occasional experiment. Candidates must demonstrate specific, current examples of how AI has meaningfully accelerated or improved their work. Classically trained software architecture background: formal education or structured architecture practice exposure (not exclusively developed through a single company's environment) Deep expertise in distributed systems: microservices, event-driven architecture, saga patterns, CQRS, async messaging API design authority: REST, gRPC, GraphQL - knows when to use each, how to version, how to govern Domain-driven design (DDD) and bounded context modeling Non-functional requirements design: performance engineering, reliability patterns (circuit breakers, bulkheads, retries), scalability modeling Observability architecture: OpenTelemetry instrumentation, metrics design, distributed tracing, alerting standards Security architecture integration: threat modeling, secure design patterns, data classification in architecture Strong written and verbal communication: can produce ADRs and solution designs that are clear, precise, and decision-quality Track record of delivered production systems - not just designs, but architectures that were built and operated Preferred Experience architecting AI/ML-augmented systems: LLM integration patterns, RAG architecture, agentic workflow design Cloud-native architecture depth (AWS, Azure, or GCP) - complements the dedicated Cloud Architect role Experience in telecom, network automation, or NaaS domains - reduces ramp time on Lumen-specific context Platform architecture experience: designing systems that other teams build on, not just end-user applications Architecture governance experience in a multi-team engineering organization: standards enforcement, design review processes, exception handling Contributions to technical standards bodies, open source architecture frameworks, or published architectural thinking Compensation This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. Location Based Pay Ranges $152,066 - $202,755 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY $159,670 - $212,893 in these states: CO HI MI MN NC NH NV OR RI $167,273 - $223,031 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process. Learn more about Lumen's: Benefits Bonus Structure #LI-Remote Requisition #: 343195 Life at Lumen Life at Lumen is human and connected, even in a fast moving, AIfocused organization. We set clear expectations and trust people to meet them. With real support and shared accountability, teams collaborate better, move faster, and deliver meaningful outcomes. Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win. To learn more about Life at Lumen and how we live the Lumen 8, please visit: https://jobs.lumen.com/global/en/life-at-lumen Background Screening If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements For more information on these checks, please refer to the Post Offer section of our FAQ page. Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Equal Employment Opportunities We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. Privacy Notice Lumen is committed to protecting the privacy and security of personal information collected during the recruitment and hiring process. Our Applicant Privacy Notice explains how we collect, use, disclose, and protect applicant information, as well as how individuals may request access to or deletion of their personal data. To review Lumen's Global Employment Applicant and Talent Community Privacy Notice, please visit: https://jobs.lumen.com/global/en/privacy-notice Disclaimer The job responsibilities described above indicate the general nature and level of work performed by employees within this classification It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions. In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.

Provide advanced Tier II/III support and manage enterprise systems and networks ensuring security and compliance. | Top Secret clearance, DoD 8570 IAT Level II certification, bachelor's degree or equivalent experience, and proficiency in Windows and Red Hat Linux. | Lumen is the trusted network for the AI‑powered world, connecting people, data, and applications through our expansive fiber network and connected ecosystem. We enable secure, high‑performance connectivity across cloud, edge, and AI workloads for enterprises, governments, and communities. At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter. This is a high accountability environment where bold ideas drive real innovation for our customers, partners, and industry. The work is challenging, expectations are clear, and trust is built into how we operate. If you’re ready to take ownership, deliver meaningful impact, and help shape the future of AI‑ready connectivity, join us today. The Role Microsoft Windows and LINUX Red Hat System Administrator Work location is San Antonio The Main Responsibilities •Utilize trouble ticketing systems to document and track outages. •Exercise sound judgment during the escalation of trouble tickets. •Provide advanced Tiers II and III support by remotely troubleshooting and repairing transport backbone equipment, sub-tending devices, and user applications/services for a nationwide fiber optic transport network and two geographically separated network operations centers. •Perform advanced troubleshooting as the internal escalation point of contact for complex and persistent trouble tickets. •Interact extensively with internal engineering and support teams as well as with Tier IV support engineers of various hardware/software vendors to solve challenging issues. •Interact closely with network engineers, security personnel, program managers and vendors to meet network performance criteria. •Act as network operations technical lead on new and emerging network management/defense requirements and designs. •Manage and participate in enterprise-level projects encompassing systems, networks, and SAN/NAS storage. •Respond to network and system issues by isolating the problem and utilizing resources in a manner which least disrupts network availability. •Perform diagnostics using software and hardware tools to optimize network performance. •Oversee/monitor status of systems and equipment to address potential technical problems. Inspect and analyze equipment/systems performance to determine maintenance and repair requirements. •React quickly and competently to identify, track, document, escalate, and resolve immediate network vulnerabilities/threats. •Configure, maintain and monitor Windows Server Failover Clusters, McAfee EPO, SQL, SolarWinds, SharePoint, Red Hat Linux, and Exchange Servers •Conduct risk assessments to identify possible security violations using ACAS and DoD STIGs. •Develop methods and procedures to ensure systems and applications are protected. •Develop and implement detailed standard operations procedures. •Provide after-hours support on an on-call basis, as required. •Perform other duties as required. •Estimated 15% of time is travel; however, the amount of travel is dependent on the current mission requirement and operations environment. What We Look For in a Candidate •MSCA certifications desired. •RHCE certification desired •DoD 8570 IAT Level II certification or above required. •Bachelor’s degree in the Information Technology field and three years’ experience or seven years’ applicable work experience desired. •Experience with Windows Server 2016/2019/2022, SQL, SolarWinds, SharePoint, Red Hat Linux, Exchange, IDS/IPS, Firewall and Host Based Security, ACAS, Sun Solaris servers, Cisco/Juniper devices, highly desired. •Top Secret clearance mandatory and current SCI mandatory. Compensation This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. Location Based Pay Ranges $105,786 - $141,047 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY $111,074 - $148,099 in these states: CO HI MI MN NC NH NV OR RI $116,364 - $155,152 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process. Learn more about Lumen's: Benefits Bonus Structure #LI-Remote Requisition #: 343227 Life at Lumen Life at Lumen is human and connected, even in a fast moving, AI‑focused organization. We set clear expectations and trust people to meet them. With real support and shared accountability, teams collaborate better, move faster, and deliver meaningful outcomes. Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win. To learn more about Life at Lumen and how we live the Lumen 8, please visit: https://jobs.lumen.com/global/en/life-at-lumen Background Screening If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page. Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Equal Employment Opportunities We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. Privacy Notice Lumen is committed to protecting the privacy and security of personal information collected during the recruitment and hiring process. Our Applicant Privacy Notice explains how we collect, use, disclose, and protect applicant information, as well as how individuals may request access to or deletion of their personal data. To review Lumen’s Global Employment Applicant and Talent Community Privacy Notice, please visit: https://jobs.lumen.com/global/en/privacy-notice Disclaimer The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions. In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.

Design and scale AI-enabled developer workflows to improve productivity and reduce engineering friction. | 10+ years software development experience, bachelor's degree, expertise in generative AI, automation, and developer tooling. | Lumen is the trusted network for the AI‑powered world, connecting people, data, and applications through our expansive fiber network and connected ecosystem. We enable secure, high‑performance connectivity across cloud, edge, and AI workloads for enterprises, governments, and communities. At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter. This is a high accountability environment where bold ideas drive real innovation for our customers, partners, and industry. The work is challenging, expectations are clear, and trust is built into how we operate. If you’re ready to take ownership, deliver meaningful impact, and help shape the future of AI‑ready connectivity, join us today. The Role This is a high-accountability environment where bold ideas drive real innovation for customers, partners, and the industry. . The successful candidate will take ownership, deliver meaningful impact, and help shape the future of AI-ready connectivity. Lumen is seeking an experienced and hands-on Senior Lead Software Developer, AI Developer Enablement to help shape the next chapter of AI-assisted software engineering across the organization. This role will define, build, and scale reusable AI capabilities that accelerate developer productivity, reduce friction in everyday engineering work, and transform practical AI workflows into high-impact accelerators for teams across the enterprise. The ideal candidate will bring deep expertise in modern software development, AI-assisted engineering workflows, developer tooling, automation, APIs, cloud platforms, and enterprise engineering practices. This individual will work closely with engineering, platform, DevSecOps, security, product, and AI teams to translate developer pain points into secure, scalable tools, skills, agents, and patterns that teams are eager to adopt. As the Senior Lead Software Developer, AI Developer Enablement, the candidate will play a visible role in helping engineers write, test, review, troubleshoot, document, and deliver software with greater speed and confidence. This is a builder role for an individual who enjoys progressing from bold ideas and working prototypes to production-ready enablement capabilities that make AI useful in the daily flow of software delivery. The ideal candidate should possess a strong understanding of generative AI principles, agentic AI workflows, prompt design, code generation, knowledge retrieval, software delivery practices, responsible AI, and secure enterprise adoption patterns. This role will help make AI enablement practical, measurable, and transformational for developers across Lumen. Location This is a work from home position within the US. The Main Responsibilities AI-Assisted Development Enablement Design and implement AI-enabled developer workflows for code generation, reviews, debugging, testing, documentation, research, incident triage, and platform navigation. Establish scalable, secure, and repeatable patterns for AI adoption across engineering teams. Develop reusable prompts, agents, integrations, and workflow accelerators that improve developer productivity while aligning with architecture, security, governance, and operational standards. Developer Productivity & Experience Identify development friction and translate it into high-impact AI solutions. Partner with engineering teams to reduce toil, accelerate delivery, improve onboarding, and enhance the developer experience from ideation through production. Define adoption metrics, feedback loops, and success measures to demonstrate improvements in quality, delivery speed, developer confidence, and overall performance. Reusable AI Capabilities & Patterns Build and scale shared AI capabilities, reference architectures, prompt libraries, templates, and playbooks that teams can adopt quickly and consistently. Partner with platform, architecture, and security teams to ensure AI solutions are maintainable, discoverable, observable, governed, and aligned with responsible AI practices. Technical Knowledge & AI-Driven Support Improve access to engineering knowledge through AI-powered search, summarization, technical Q&A, documentation generation, and context-aware support. Transform tribal knowledge, coding standards, platform guidance, and operational playbooks into scalable AI-assisted experiences. AI Adoption & Community Enablement Drive AI adoption through demos, training, office hours, onboarding resources, reusable examples, and engineering community engagement. Coach developers and technical leaders on practical AI usage, safe experimentation, measurable outcomes, and responsible engineering practices. Technical Delivery & Project Execution Lead AI enablement initiatives from discovery through production. Define plans, milestones, dependencies, user validation, and production readiness. Identify and mitigate risks related to security, data access, hallucinations, quality, compliance, integrations, user experience, and operational support. Measurement & Continuous Improvement Measure AI impact through adoption, usage, cycle time reduction, automation, developer satisfaction, and quality improvements. Use data and feedback to refine AI enablement strategies, retire low-value initiatives, and scale high-impact capabilities. Leadership & Technical Influence Provide technical leadership and mentorship for AI developer enablement. Foster innovation, accountability, collaboration, experimentation, and continuous improvement. Guide teams on architecture, prompt engineering, agent workflows, integration patterns, responsible AI, and safe implementation of AI-powered developer solutions. What We Look For in a Candidate Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field. Advanced degree or equivalent practical experience preferred. 10+ years of experience in software development, platform engineering, developer productivity, AI enablement, automation, or related technical disciplines. Strong hands-on experience designing, building, and supporting modern software solutions, developer tools, APIs, integrations, automation frameworks, or internal platforms. Experience with AI-assisted development workflows, coding assistants, generative AI capabilities, prompt engineering, agentic workflows, or applied AI solutions for engineering teams. Deep understanding of the software development lifecycle, code quality, testing, documentation, secure coding, CI/CD, operational reliability, and production support practices. Proven ability to translate ambiguous developer needs into practical, secure, scalable, and reusable technical solutions. Experience partnering with cross-functional teams including engineering, platform, security, product, architecture, operations, and business stakeholders Strong communication skills with the ability to explain technical concepts, demonstrate AI-enabled workflows, influence adoption, and create clear enablement materials. Strong understanding of responsible AI, data protection, security considerations, governance, and risk management for enterprise AI adoption. Demonstrated ability to mentor engineers, lead technical initiatives, and drive measurable improvements in developer productivity and engineering outcomes. Preferred Skills Experience with LLM-based developer tools, AI coding assistants, agent frameworks, retrieval-augmented generation, vector search, tool calling, or workflow orchestration. Requisition #: 342834 Life at Lumen Life at Lumen is human and connected, even in a fast moving, AI‑focused organization. We set clear expectations and trust people to meet them. With real support and shared accountability, teams collaborate better, move faster, and deliver meaningful outcomes. Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win. To learn more about Life at Lumen and how we live the Lumen 8, please visit: https://jobs.lumen.com/global/en/life-at-lumen Background Screening If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page. Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Equal Employment Opportunities We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. Privacy Notice Lumen is committed to protecting the privacy and security of personal information collected during the recruitment and hiring process. Our Applicant Privacy Notice explains how we collect, use, disclose, and protect applicant information, as well as how individuals may request access to or deletion of their personal data. To review Lumen’s Global Employment Applicant and Talent Community Privacy Notice, please visit: https://jobs.lumen.com/global/en/privacy-notice Disclaimer The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions. In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.