Lumen Technologies

Lead and grow Microsoft relationship by developing joint business plans and driving revenue growth through cross-functional team mobilization. | 15+ years in strategic alliances or cloud partnerships with bachelor's degree and expertise in Microsoft ecosystem. | Lumen is the trusted network for the AI‑powered world, connecting people, data, and applications through our expansive fiber network and connected ecosystem. We enable secure, high‑performance connectivity across cloud, edge, and AI workloads for enterprises, governments, and communities. At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter. This is a high accountability environment where bold ideas drive real innovation for our customers, partners, and industry. The work is challenging, expectations are clear, and trust is built into how we operate. If you’re ready to take ownership, deliver meaningful impact, and help shape the future of AI‑ready connectivity, join us today. The Role Lumen is seeking a strategic Alliance Manager to lead and grow its Microsoft relationship. This role connects alliance strategy, cloud marketplaces, cybersecurity, and go-to-market execution in support of Lumen’s vision to be the trusted network for AI.The successful candidate will develop joint business plans, build executive relationships, drive revenue growth, and expand Lumen’s presence across strategic partner ecosystems.As the primary Microsoft relationship owner, this leader will align partner priorities with Lumen’s growth strategy, advance co-sell and marketplace motions, and mobilize cross-functional teams to bring joint solutions to market. This position is part of the Strategic Alliances & Marketplace organization within Lumen’s Connected Ecosystem team and serves as the executive-facing liaison to Microsoft. Location Preferred candidates reside in California or Washington to support partner engagement and team collaboration. The Main Responsibilities Alliance Strategy & Relationship Leadership Revenue Growth & GTM Execution Marketplace & Commercial Acceleration Cross-Functional Program Leadership Performance Management & Reporting What We Look For in a Candidate Fifteen plus years in strategic alliances, partner management, cloud partnerships, ecosystem development, business development, or related roles. Experience managing hyperscaler or enterprise technology partner relationships, preferably within the Microsoft ecosystem. Proven success building joint business plans that drive measurable pipeline, bookings, revenue, or marketplace outcomes. Experience launching or managing transactable offers in cloud marketplaces. Experience with Microsoft Copilot, cowork agents, or agent-based solutions. Familiarity with private offers, cloud consumption programs, partner incentives, and joint-solution development. Knowledge of networking, SaaS, cloud infrastructure, telecommunications, cybersecurity, AI transformation, or agentic commerce. Bachelor’s degree or equivalent combination of education and experience. Compensation This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. Location Based Pay Ranges $132,232 - $176,310 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY $138,844 - $185,124 in these states: CO HI MI MN NC NH NV OR RI $145,456 - $193,940 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process. Learn more about Lumen's: Benefits Bonus Structure #LI-remote #LIPost-KS1 Requisition #: 342777 Life at Lumen Life at Lumen is human and connected, even in a fast moving, AI‑focused organization. We set clear expectations and trust people to meet them. With real support and shared accountability, teams collaborate better, move faster, and deliver meaningful outcomes. Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win. To learn more about Life at Lumen and how we live the Lumen 8, please visit: https://jobs.lumen.com/global/en/life-at-lumen Background Screening If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page. Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Equal Employment Opportunities We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. Privacy Notice Lumen is committed to protecting the privacy and security of personal information collected during the recruitment and hiring process. Our Applicant Privacy Notice explains how we collect, use, disclose, and protect applicant information, as well as how individuals may request access to or deletion of their personal data. To review Lumen’s Global Employment Applicant and Talent Community Privacy Notice, please visit: https://jobs.lumen.com/global/en/privacy-notice Disclaimer The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions. In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.

Provide engineering design, configuration, and data support for Managed Services contracts to improve network reliability and customer satisfaction. | Bachelor's degree and 5+ years experience with expertise in Microsoft Windows Server and Solarwinds, plus proficiency in Cisco and 24/7 outage support. | Lumen is the trusted network for the AI‑powered world, connecting people, data, and applications through our expansive fiber network and connected ecosystem. We enable secure, high‑performance connectivity across cloud, edge, and AI workloads for enterprises, governments, and communities. At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter. This is a high accountability environment where bold ideas drive real innovation for our customers, partners, and industry. The work is challenging, expectations are clear, and trust is built into how we operate. If you’re ready to take ownership, deliver meaningful impact, and help shape the future of AI‑ready connectivity, join us today. The Role Senior Engineer position requires a high degree of technical and coding competencies while providing support to various Lumen organizations. This position assumes ownership and accountability in areas of recognized coding expertise and provides leadership, guidance, and assistance across different segments. Principle work includes identifying ways to improve Network Reliability and Customer Satisfaction with knowledge of Voice & Transport networks. This position will also mentor engineer peers. The Main Responsibilities Provide data support for the Lumen Managed Services contracts. Includes data design, installation and maintenance for new and current installations. Provide primary engineering design and configuration for data systems in line with Managed Services customer goals and requirements Evaluate new technical requirements for compatibility with deployed system design as well as new products for compatibility and applicability to the Managed Services solutions Maintain current knowledge base regarding complex routing, switching Monitor and analyze performance across customer networks and underlying MS Tools deployments as required for Managed Services. Provide high-level technical & engineering support for network performance management configurations, troubleshooting, and service restoration along with an understanding of switching, routing as it would affect performance management. Troubleshoot and resolve complex issues Provide high-level off-hours support on a rotating basis with other engineers Develop and oversee subordinate level technical methods, procedures, and assist with complex technical solution designs. Develop & document process flows. Identify capacity and performance issues for network traffic to ensure continued, uninterrupted operation of systems. Maintain network monitoring applications, equipment and utilities as needed. Conduct testing of disaster recovery plans as it pertains to network performance management equipment to detect faults and minimize malfunctions. Create and maintain network documentation and reports as required Act as liaison between Managed Services, other Lumen departments and other vendors (e.g. Cisco & Solarwinds) on high-level support issues. What We Look For in a Candidate Minimum: Bachelor’s degree plus 5+ years related experience or equivalent combination of education and experience. Microsoft Windows Server and/or Solarwinds Subject Matter Expert Experience with isolation of telecom and/or network outage causes and service restorations including understanding Cisco characteristics Direct customer interaction communication skills Proficient PC skills in office applications and network connectivity configuration Proficient presentation skills for presentations to technical and non-technical audiences; must be able to translate technical terms and concepts to non-technical entities. Must be available 24/7 for outages and maintenance window work. Strong communication (oral and written), customer service, organizational and multi-tasking skills Preferred Qualifications: Cisco Layer 2 & 3 switch and router configuration and management Solarwinds Certified Professional certification Proven analytical and problem-solving abilities Highly self motivated and directed. Ability to effectively prioritize and execute tasks in a high-pressure environment Strong customer service orientation. Experience working in a team-oriented, collaborative environment Compensation This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. Location Based Pay Ranges $84,629 - $112,838 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY $88,860 - $118,480 in these states: CO HI MI MN NC NH NV OR RI $93,092 - $124,122 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process. Learn more about Lumen's: Benefits Bonus Structure #LI-Remote Requisition #: 342550 Life at Lumen Life at Lumen is human and connected, even in a fast moving, AI‑focused organization. We set clear expectations and trust people to meet them. With real support and shared accountability, teams collaborate better, move faster, and deliver meaningful outcomes. Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win. To learn more about Life at Lumen and how we live the Lumen 8, please visit: https://jobs.lumen.com/global/en/life-at-lumen Background Screening If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page. Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Equal Employment Opportunities We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. Privacy Notice Lumen is committed to protecting the privacy and security of personal information collected during the recruitment and hiring process. Our Applicant Privacy Notice explains how we collect, use, disclose, and protect applicant information, as well as how individuals may request access to or deletion of their personal data. To review Lumen’s Global Employment Applicant and Talent Community Privacy Notice, please visit: https://jobs.lumen.com/global/en/privacy-notice Disclaimer The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions. In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.

Automate and simplify network operations with AI-driven insights and provide high-level engineering support for Managed Services including performance monitoring and troubleshooting. | Bachelor's degree or equivalent with 5+ years experience, Solarwinds or Windows Server SME, Cisco proficiency, and 24/7 outage support capability required. | Lumen is the trusted network for AI. We’re transforming how businesses connect, secure, and scale in an AI-driven world. By connecting people, data, and applications quickly, securely, and effortlessly, we help organizations move faster and unlock what’s next. At Lumen, people power progress. Our culture is built on teamwork, trust, and transparency, giving you the flexibility, support, and opportunity to make a lasting impact. We’re looking for top-tier talent ready to take on the challenge. Join us in building the future. The Role Senior Engineer position requires a high degree of technical and coding competencies while providing support to various Lumen organizations. This position assumes ownership and accountability in areas of recognized coding expertise and provides leadership, guidance, and assistance across different segments. Principle work includes identifying ways to improve Network Reliability and Customer Satisfaction with knowledge of Voice & Transport networks. This position will also mentor engineer peers. Location Work Location: Denver, CO, Ashburn, VA or Tempe, AZ The Main Responsibilities Proactively identify, design, and implement opportunities to simplify, standardize, and automate network operations by leveraging AI-driven insights and automation technologies to improve reliability, scalability, and operational efficiency. Embed AI capabilities into existing network and NOC workflows (e.g., monitoring, incident response, capacity planning, and change management) to reduce manual effort and cognitive load while preserving service integrity, compliance, and operational resilience. Act as a feedback conduit between engineers and AI/tooling owners by capturing adoption friction, usability gaps, and performance limitations, and translating those findings into actionable requirements and continuous improvements for AI platforms and automation processes. Provide data support for the Lumen Managed Services contracts. Includes data design, installation and maintenance for new and current installations. Provide primary engineering design and configuration for data systems in line with Managed Services customer goals and requirements Evaluate new technical requirements for compatibility with deployed system design as well as new products for compatibility and applicability to the Managed Services solutions Maintain current knowledge base regarding complex routing, switching Monitor and analyze performance across customer networks and underlying MS Tools deployments as required for Managed Services. Provide high-level technical & engineering support for network performance management configurations, troubleshooting, and service restoration along with an understanding of switching, routing as it would affect performance management. Troubleshoot and resolve complex issues Provide high-level off-hours support on a rotating basis with other engineers Develop and oversee subordinate level technical methods, procedures, and assist with complex technical solution designs. Develop & document process flows. Identify capacity and performance issues for network traffic to ensure continued, uninterrupted operation of systems. Maintain network monitoring applications, equipment and utilities as needed. Conduct testing of disaster recovery plans as it pertains to network performance management equipment to detect faults and minimize malfunctions. Create and maintain network documentation and reports as required Act as liaison between Managed Services, other Lumen departments and other vendors (e.g. Cisco & Solarwinds) on high-level support issues. What We Look For in a Candidate Minimum: Bachelor’s degree or equivalent experience plus 5+ years related experience or equivalent combination of education and experience. Microsoft Windows Server and/or Solarwinds Subject Matter Expert Experience with isolation of telecom and/or network outage causes and service restorations including understanding Cisco characteristics Direct customer interaction communication skills Proficient PC skills in office applications and network connectivity configuration Proficient presentation skills for presentations to technical and non-technical audiences; must be able to translate technical terms and concepts to non-technical entities. Must be available 24/7 for outages and maintenance window work. Strong communication (oral and written), customer service, organizational and multi-tasking skills Preferred Qualifications: Cisco Layer 2 & 3 switch and router configuration and management Solarwinds Certified Professional certification Proven analytical and problem-solving abilities Highly self motivated and directed. Ability to effectively prioritize and execute tasks in a high-pressure environment Strong customer service orientation. Experience working in a team-oriented, collaborative environment Compensation This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. Location Based Pay Ranges: $82,969 - $110,625 in these states: AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK, PA, SC, SD, TN, UT, VT, WI, WV, and WY. $87,117 - $116,156 in these states: CO, HI, MI, MN, NC, NH, NV, OR, and RI. $91,266 - $121,688 in these states: AK, CA, CT, DC, DE, IL, MA, MD, NJ, NY, TX, VA, and WA. Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process. Learn more about Lumen's: Benefits Bonus Structure `#LI-Remote Requisition #: 341059 Background Screening If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page. Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Equal Employment Opportunities We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. Privacy Notice Lumen is committed to protecting the privacy and security of personal information collected during the recruitment and hiring process. Our Privacy Notice explains how we collect, use, disclose, and protect applicant information, as well as how individuals may request access to or deletion of their personal data. To review Lumen’s Privacy Notice, please visit: https://jobs.lumen.com/global/en/privacy-notice Disclaimer The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions. In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.

Lead design and administration of Software Asset Management tools and partner with teams to ensure license compliance and system stability. | Requires over 10 years IT infrastructure experience, expertise in SAM tools, server agent management, and scripting languages. | Lumen is the trusted network for the AI‑powered world, connecting people, data, and applications through our expansive fiber network and connected ecosystem. We enable secure, high‑performance connectivity across cloud, edge, and AI workloads for enterprises, governments, and communities. At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter. This is a high accountability environment where bold ideas drive real innovation for our customers, partners, and industry. The work is challenging, expectations are clear, and trust is built into how we operate. If you’re ready to take ownership, deliver meaningful impact, and help shape the future of AI‑ready connectivity, join us today. The Role The Senior Lead IT Engineer is a technical leadership role responsible for the design, administration, optimization, and strategic direction of Lumen’s Software Asset Management (SAM) tools. This role serves as a subject matter expert and technical lead, driving stability, scalability, and security across critical infrastructure platforms, with a strong emphasis on Flexera One administration and server-based agent technologies. The Senior Lead IT Engineer partners closely with architecture, security, asset management, and operations teams to deliver reliable, compliant, and cost-effective IT solutions. Location This is a remote opportunity open to candidates located anywhere in the U.S. The Main Responsibilities Administer, optimize, and support Flexera One / FlexNet Manager Suite (FNMS), SaaS Manager, and related Software Asset Management (SAM) tooling. FNMS Agent Administration, including deployment, configuration, monitoring, upgrades, and lifecycle management. Collaborate with Software Asset Management (SAM), Security, and Compliance teams to ensure accurate inventory, license compliance, and audit readiness. Design and maintain server and agent-based architectures to support performance, scalability, and compliance requirements. Lead root cause analysis and resolution of complex infrastructure and agent-related incidents. Serve as the technical lead for enterprise IT engineering initiatives, providing guidance, mentorship, and architectural direction. Develop and enforce engineering standards, documentation, and operational runbooks. Evaluate and implement automation opportunities to improve operational efficiency and system reliability. Support change management activities, including impact analysis, testing, and deployment planning. Assist in driving roadmap planning, technology evaluations, and proof-of-concept initiatives. What We Look For in a Candidate Bachelor’s or Master’s degree in Information Technology, Computer Science, or a related field, or equivalent practical experience. Minimum of 10+ years of professional software engineering experience in IT infrastructure or systems engineering roles. Demonstrated hands-on expertise in SAM Tool Administration, including inventory, reconciliation, reporting, and integrations. Strong experience with Server Agent Administration across all variations of Windows and Linux environments. Deep understanding of server infrastructure, operating systems, and enterprise monitoring tools. Experience supporting large-scale, distributed environments. Strong troubleshooting skills with the ability to resolve complex, cross-platform issues. Proficiency with scripting and automation (e.g., PowerShell, Bash, Python). Excellent communication skills with the ability to translate technical concepts to non-technical stakeholders. Experience working with ITSM processes (incident, problem, change, and configuration management). Act as a trusted technical advisor and escalation point. Mentor junior engineers and promote engineering best practices. Demonstrate ownership, accountability, and a continuous improvement mindset. Preferred Qualifications Experience with Software Asset Management (SAM) and IT Asset Management (ITAM) practices. Familiarity with cloud platforms (Azure, AWS, or GCP) and hybrid environments. Experience with configuration management and automation tools (e.g., Ansible, SCCM, Intune, Chef, or Puppet). Compensation This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. Location Based Pay Ranges $132,232 - $176,310 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY $138,844 - $185,124 in these states: CO HI MI MN NC NH NV OR RI $145,456 - $193,940 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process. Learn more about Lumen's: Benefits Bonus Structure #LI-Remote Requisition #: 341788 Life at Lumen Life at Lumen is human and connected, even in a fast moving, AI‑focused organization. We set clear expectations and trust people to meet them. With real support and shared accountability, teams collaborate better, move faster, and deliver meaningful outcomes. Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win. To learn more about Life at Lumen and how we live the Lumen 8, please visit: https://jobs.lumen.com/global/en/life-at-lumen Background Screening If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page. Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Equal Employment Opportunities We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. Privacy Notice Lumen is committed to protecting the privacy and security of personal information collected during the recruitment and hiring process. Our Privacy Notice explains how we collect, use, disclose, and protect applicant information, as well as how individuals may request access to or deletion of their personal data. To review Lumen’s Privacy Notice, please visit: https://jobs.lumen.com/global/en/privacy-notice Disclaimer The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions. In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.

Lead vulnerability and asset management programs to reduce cyber risk and provide executive reporting. | 5+ years in information security, leadership experience, bachelor's degree, strong communication, and security framework knowledge required. | Lumen is the trusted network for the AI‑powered world, connecting people, data, and applications through our expansive fiber network and connected ecosystem. We enable secure, high‑performance connectivity across cloud, edge, and AI workloads for enterprises, governments, and communities. At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter. This is a high accountability environment where bold ideas drive real innovation for our customers, partners, and industry. The work is challenging, expectations are clear, and trust is built into how we operate. If you’re ready to take ownership, deliver meaningful impact, and help shape the future of AI‑ready connectivity, join us today. The Role The Manager of Information Security—Cyber Threat Exposure Management plays a critical role in solving complex challenges and building the infrastructure that powers what’s next for our customers and our world. In this role, you won’t just manage vulnerabilities—you’ll shape how Lumen identifies, prioritizes, and reduces cyber risk across a rapidly evolving digital landscape. From strengthening asset visibility to advancing risk-based vulnerability management and governance, your work directly enables innovation by ensuring our foundation is secure, resilient, and ready to scale. Location This is a remote postion open to candidates based anywhere in the US. The Main Responsibilities This role matures vulnerability and asset management programs, improves data quality, advances risk-based remediation, and collaborates across security and technology teams to reduce enterprise exposure. Own the strategy, execution, and continuous maturity of the enterprise vulnerability management program, driving measurable reduction of cyber risk. Implement and refine risk-based prioritization using threat intelligence, exploitability, asset criticality, exposure, and business impact to focus remediation on the highest-risk vulnerabilities. Ensure comprehensive visibility across internal, cloud, and externally exposed assets through effective asset discovery, inventory governance, ownership assignment, and data quality management. Oversee vulnerability management and asset discovery platforms, supporting tool optimization, process automation, and consistent operational workflows. Drive remediation accountability by partnering with Security, IT, Cloud, Engineering, and business stakeholders to address critical vulnerabilities, visibility gaps, and risk exceptions. Define, monitor, and report key program metrics, including vulnerability backlog, mean time to remediate, SLA compliance, exception trends, asset coverage, and external exposure trends. Deliver clear executive-level reporting that translates technical findings into business risk, remediation priorities, and measurable program outcomes. Support audit, regulatory, and compliance requirements by maintaining evidence, reporting, and processes aligned to applicable security frameworks and control expectations. Lead, coach, and develop a high-performing team while fostering accountability, collaboration, operational excellence, and continuous improvement. What We Look For in a Candidate Minimum Qualifications: 5+ years of experience in information security, vulnerability management, security risk assessment, application security, system security, network security, or a related discipline. Experience leading, coaching, or managing technical personnel in a security, infrastructure, cloud, or technology operations environment. Undergraduate degree in Computer Science, Engineering, Information Security, or a related field, or equivalent combination of education and relevant experience. Broad technical knowledge of current and emerging technologies used within enterprise infrastructure, cloud environments, applications, and security operations. Experience communicating technical security risk to technical and non-technical audiences, including management and cross-functional stakeholders. Applicable professional or technical certifications should be in place, or the candidate must be willing to pursue relevant certification. Preferred Qualifications: Professional or technical certifications such as CISSP, CISM, GISEC, Security+, cloud security certifications, or related security credentials. Experience with modern vulnerability management, asset discovery, cyber asset attack surface management, cloud security posture management, or external attack surface management platforms. Demonstrated understanding of risk-based vulnerability prioritization, remediation governance, exception management, and vulnerability lifecycle management. Knowledge of information security frameworks, control standards, and regulatory obligations, including ISO 27001/27002, NIST, SOX, PCI, FISMA, HIPAA, NACHA, and SSAE-16. Experience supporting audit readiness, evidence collection, control validation, and security reporting requirements. Knowledge of project management practices and experience driving cross-functional initiatives through influence, accountability, and measurable outcomes. Experience working in large enterprise environments, including complex data center, network, cloud, and hybrid technology ecosystems. Strong ability to translate complex technical findings into clear executive-level communication, business risk context, and actionable recommendations. Compensation This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. Location Based Pay Ranges $105,786 - $141,047 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY $111,074 - $148,099 in these states: CO HI MI MN NC NH NV OR RI $116,364 - $155,152 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process. Learn more about Lumen's: Benefits Bonus Structure #LI-Remote Requisition #: 342405 Life at Lumen Life at Lumen is human and connected, even in a fast moving, AI‑focused organization. We set clear expectations and trust people to meet them. With real support and shared accountability, teams collaborate better, move faster, and deliver meaningful outcomes. Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win. To learn more about Life at Lumen and how we live the Lumen 8, please visit: https://jobs.lumen.com/global/en/life-at-lumen Background Screening If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page. Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Equal Employment Opportunities We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. Privacy Notice Lumen is committed to protecting the privacy and security of personal information collected during the recruitment and hiring process. Our Privacy Notice explains how we collect, use, disclose, and protect applicant information, as well as how individuals may request access to or deletion of their personal data. To review Lumen’s Privacy Notice, please visit: https://jobs.lumen.com/global/en/privacy-notice Disclaimer The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions. In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.

Lead network planning team to align capacity and infrastructure with business demand and optimize workflows using AI tools. | Bachelor's degree with 5+ years network planning and 3+ years people management, strong analytical and prioritization skills. | Lumen is the trusted network for the AI‑powered world, connecting people, data, and applications through our expansive fiber network and connected ecosystem. We enable secure, high‑performance connectivity across cloud, edge, and AI workloads for enterprises, governments, and communities. At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter. This is a high accountability environment where bold ideas drive real innovation for our customers, partners, and industry. The work is challenging, expectations are clear, and trust is built into how we operate. If you’re ready to take ownership, deliver meaningful impact, and help shape the future of AI‑ready connectivity, join us today. The Role The Manager, Network Planning is responsible for leading a team of planners focused on executing network capacity and infrastructure plans that support business demand, operational performance, and capital efficiency. This role translates defined planning strategies and demand inputs into executable work plans, ensuring alignment across Engineering, Operations, and Program Management. The Manager is accountable for team delivery, quality of outputs, and maintaining alignment with organizational priorities. In addition to execution leadership, this role leverages data, analytics, and AI-enabled tools to improve planning efficiency, generate insights, and translate complex network topics into clear, executive-level narratives that support decision-making. The ideal candidate is a strong people leader with experience in network planning or engineering who can drive execution, manage competing priorities, and deliver both operational results and business-facing insights. What You'll Do Lead and Manage Planning Execution Manage a team of network planners responsible for day-to-day planning deliverables Assign and prioritize workload to ensure timely and accurate execution of planning activities Monitor team performance, output quality, and adherence to timelines and standards Ensure team alignment to defined planning processes, guidelines, and priorities Drive Capacity Planning and Network Execution Oversee execution of network capacity plans, including augments, expansions, and optimization efforts Ensure effective day-to-day management of capacity, headroom, and demand fulfillment Support execution of adds, changes, disconnects, and network improvements Translate Demand into Actionable Plans Convert demand inputs (from sales, product, and strategic planning teams) into actionable work plans Ensure accurate scoping, feasibility validation, and readiness for downstream execution Provide input into capital planning processes through cost estimates and planning data Leverage Data, Analytics, and AI Utilize data analytics, forecasting models, and AI-enabled tools to improve planning accuracy and efficiency Automate reporting, identify patterns, and surface insights to proactively manage capacity and demand Drive adoption of AI tools to reduce manual effort, enhance decision-making, and improve visibility into network performance Use data-driven insights to identify risks, constraints, and optimization opportunities Develop Executive-Level Narratives and Communications Translate complex network planning data into clear, concise executive-level narratives Develop summaries, presentations, and talking points that communicate network health, risks, and investment needs Support leadership reviews by synthesizing data into actionable insights and recommendations Ensure messaging is tailored to different audiences (e.g., executive leadership, field operations, cross-functional partners) Coordinate with Cross-Functional Teams Partner with Engineering, Field Operations, and Program Management to ensure plans are executable Track progress of planning-driven work and escalate issues as needed Ensure alignment between planning outputs and downstream delivery expectations Use Data to Drive Performance Leverage reporting tools to track workload, capacity, and execution performance Identify bottlenecks, risks, and inefficiencies within planning workflows Provide regular updates and performance insights to leadership Support Process Improvement Initiatives Identify opportunities to improve planning efficiency, accuracy, and cycle time Support implementation of standardized processes, tools, and reporting methods Drive adoption of best practices and continuous improvement across the team Develop Talent and Build Capability Provide coaching, feedback, and development opportunities to planners Build both technical expertise and business acumen across the team Foster a culture of accountability, continuous improvement, and collaboration What We Look For in a Candidate Required Qualifications Bachelor’s degree in engineering, Telecommunications, Business, or related field (or equivalent experience) 5+ years of experience in network planning, engineering, or telecommunications operations 3+ years of people leadership or team management experience Strong analytical and problem-solving skills Experience working with capacity planning, network design, or infrastructure delivery Demonstrated ability to manage competing priorities and deliver results in a fast-paced environment Preferred Qualifications Experience in a planning or operations environment supporting transport, IP, fiber, or access networks Familiarity with planning systems, network inventory tools, and data visualization platforms Experience leveraging AI tools (e.g., Copilot, automation platforms, advanced analytics) to improve workflows and reporting Experience developing executive presentations, summaries, or business narratives Strong communication skills with the ability to translate technical content into business-focused messaging Key Characteristics of Success Execution-focused with strong attention to detail and delivery accountability Effective team leader with a focus on coaching and performance management Able to manage defined scope with limited guidance while escalating appropriately Comfortable operating within established strategy and translating it into execution Strong communicator capable of converting data into clear, actionable insights Compensation This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. Location Based Pay Ranges $105,786 - $141,047 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY $111,074 - $148,099 in these states: CO HI MI MN NC NH NV OR RI $116,364 - $155,152 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process. Learn more about Lumen's: Benefits Bonus Structure #LI-Remote Requisition #: 342447 Life at Lumen Life at Lumen is human and connected, even in a fast moving, AI‑focused organization. We set clear expectations and trust people to meet them. With real support and shared accountability, teams collaborate better, move faster, and deliver meaningful outcomes. Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win. To learn more about Life at Lumen and how we live the Lumen 8, please visit: https://jobs.lumen.com/global/en/life-at-lumen Background Screening If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page. Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Equal Employment Opportunities We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. Privacy Notice Lumen is committed to protecting the privacy and security of personal information collected during the recruitment and hiring process. Our Applicant Privacy Notice explains how we collect, use, disclose, and protect applicant information, as well as how individuals may request access to or deletion of their personal data. To review Lumen’s Global Employment Applicant and Talent Community Privacy Notice, please visit: https://jobs.lumen.com/global/en/privacy-notice Disclaimer The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions. In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.

Respond to and remediate cybersecurity incidents, proactively hunt threats, and collaborate to improve detection and incident response guides. | Bachelor's degree in Computer Science or Engineering, relevant certifications like CISSP or OSCP, and experience in large-scale enterprise environments. | Lumen is the trusted network for the AI‑powered world, connecting people, data, and applications through our expansive fiber network and connected ecosystem. We enable secure, high‑performance connectivity across cloud, edge, and AI workloads for enterprises, governments, and communities. At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter. This is a high accountability environment where bold ideas drive real innovation for our customers, partners, and industry. The work is challenging, expectations are clear, and trust is built into how we operate. If you’re ready to take ownership, deliver meaningful impact, and help shape the future of AI‑ready connectivity, join us today. The Role Cybersecurity Incident Response Team (CIRT) Engineers at Lumen are on the front lines of protecting the systems that power global connectivity. In this role, you’ll respond to and mitigate cybersecurity threats while proactively identifying risks and strengthening our defenses. At Lumen, this work goes beyond incident response, it’s an opportunity to solve complex problems, influence how we defend at scale, and help shape the future of our security capabilities. You’ll collaborate with internal teams and partners to drive innovation, improve detection, and anticipate emerging threats in a fast-paced, high-accountability environment. If you’re motivated by challenging work, continuous learning, and the chance to make a real impact, this role offers the flexibility, trust, and support to help you grow while contributing to meaningful outcomes across our infrastructure and services. Location This is a remote position open to candidates based anywhere in the U.S. The Main Responsibilities Shift hours are from 10:00am to 7:00pm Pacific Time. Analyst can be located in any US state. Respond to, remediate, and document information security incidents not limited to dashboard (Advanced Threat Appliance & SIEM) alerts, tickets, emails, or phone calls. Actively hunt the enterprise for insecure, suspicious, or malicious activity. Review data that is processed within the SIEM to find incident evidence and suspicious events as well as out of scope events. Verify and validate security notifications from both internal and external sources. Identify and resolve incidents that are not defined by (or deviate from) an existing incident response guide. Assist with significant incidents as needed or assigned, including outside of normal business hours. Provide feedback for development and consistency of automated threat detection mechanisms. Update and maintain response guides for accuracy. Support Security projects to improve Cyber Defense Team or Lumen's security posture. Demonstrate effective communication skills, both verbal and written What We Look For in a Candidate Minimum Qualifications Bachelor’s in Computer Science, Engineering, or related field (or equivalent experience) Strong understanding of security fundamentals: host/network hardening, networking protocols, intrusion techniques, and risk management Analytical/problem-solving skills across networking, operating systems, and malware analysis Relevant certifications (or willingness to obtain): Security+, CEH, OSCP, GCIH, CISSP, GPEN, GWAPT, GISEC, CISM, or CISA U.S.-based and able to obtain government suitability Strong communication skills; able to present technical concepts to both technical and non-technical audiences Experience with cloud security (AWS, Azure, GCP) Broad knowledge of current and emerging technologies Preferred Qualifications 4+ years in incident response, forensics, risk assessments, application or network security Experience in network/firewall engineering, design, and implementation Familiarity with security tools (SIEM, IDS/IPS, endpoint protection) Experience monitoring threats and performing initial triage Microsoft or UNIX/Linux administration Experience implementing controls to reduce risk and data exposure Scripting experience (Python or Perl) Experience in large enterprise or carrier-scale environments Compensation This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. Location Based Pay Ranges $84,629 - $112,838 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY $88,860 - $118,480 in these states: CO HI MI MN NC NH NV OR RI $93,092 - $124,122 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process. Learn more about Lumen's: Benefits Bonus Structure #LI-Remote What to Expect Next Requisition #: 342538 Life at Lumen Life at Lumen is human and connected, even in a fast moving, AI‑focused organization. We set clear expectations and trust people to meet them. With real support and shared accountability, teams collaborate better, move faster, and deliver meaningful outcomes. Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win. To learn more about Life at Lumen and how we live the Lumen 8, please visit: https://jobs.lumen.com/global/en/life-at-lumen Background Screening If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page. Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Equal Employment Opportunities We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. Privacy Notice Lumen is committed to protecting the privacy and security of personal information collected during the recruitment and hiring process. Our Applicant Privacy Notice explains how we collect, use, disclose, and protect applicant information, as well as how individuals may request access to or deletion of their personal data. To review Lumen’s Global Employment Applicant and Talent Community Privacy Notice, please visit: https://jobs.lumen.com/global/en/privacy-notice Disclaimer The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions. In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.

Manage operational excellence and transformation for enterprise customers through AI and automation adoption and escalation management. | Bachelor's degree or 6+ years in operations or service management with strong executive presence and experience in AI-enabled tools. | Lumen is the trusted network for the AI‑powered world, connecting people, data, and applications through our expansive fiber network and connected ecosystem. We enable secure, high‑performance connectivity across cloud, edge, and AI workloads for enterprises, governments, and communities. At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter. This is a high accountability environment where bold ideas drive real innovation for our customers, partners, and industry. The work is challenging, expectations are clear, and trust is built into how we operate. If you’re ready to take ownership, deliver meaningful impact, and help shape the future of AI‑ready connectivity, join us today. The Role The Sr Operations Service Manager (OSM) serves as the primary post‑installation operational interface for a portfolio of named, elite enterprise customers. Acting as a critical customer advocate and strategic liaison, the OSM is accountable for operational excellence, service continuity, and a differentiated customer experience across the post deployment lifecycle. This role operates at the intersection of service delivery, operational leadership, customer engagement, and transformation execution. The OSM partners closely with Repair Centers, Network Operations, Engineering, Automation, and other cross‑functional technical teams to escalate, coordinate, and resolve complex operational issues when standard processes fall short. Beyond day‑to‑day service management, the OSM is explicitly accountable for driving operational transformation—including automation adoption, AI‑enabled efficiency, data‑driven decision making, and continuous service improvement. The role requires the ability to translate complex operational data into clear executive‑level narratives, influence senior stakeholders, and lead change across organizational and functional boundaries. In addition, the OSM provides leadership through mentoring peers, facilitating cross‑functional collaboration, and supporting management with shared strategic, operational, and cultural leadership responsibilities. Core Accountabilities The TSM / OSM is directly accountable for the following outcomes: Customer Operational Health & Experience across assigned enterprise accounts Executive‑level communication and storytelling using data and analytics Driving transformation, automation, and AI adoption within service operations Ownership of complex escalations, root cause analysis, and preventative action Leadership through influence, change execution, and peer mentorship Location This is a Work from Home position within the U.S. The Main Responsibilities Key Responsibilities Customer Operations & Escalation Leadership Serve as the primary escalation point for assigned enterprise customers, including after‑hours support when required, when standard operational processes do not meet customer expectations. Once engaged in an escalation, act as the central point of ownership and communication, coordinating internal resources across Repair Centers, Network Operations, Engineering, and leadership to drive resolution. Proactively manage high‑impact incidents, chronic service issues, and abnormal operational conditions, ensuring clear accountability, transparency, and customer confidence throughout the lifecycle. Executive Communication & Operational Storytelling Develop, curate, and deliver customized operational reporting and recurring Operations Reviews for enterprise and executive audiences. Use data, analytics, and visual storytelling techniques to clearly communicate service performance, trends, risks, and opportunities—moving beyond metrics to tell a compelling operational story. Present confidently and effectively to executive, SVP, and C‑level audiences, translating technical and operational complexity into business‑relevant insights and recommendations. Take ownership of customer‑facing presentations related to service performance, Root Cause Findings (RFOs), Service Improvement Plans (SIPs), and major operational initiatives. Transformation, Automation & AI Enablement Actively drive operational transformation initiatives, with explicit accountability for identifying opportunities to improve efficiency, consistency, and customer outcomes. Lead and direct customer implementations of enterprise automation and AI solutions, supporting initiatives ranging from proof‑of‑concept and pilot programs to large‑scale production deployments. Leverage AI‑enabled tools and automation platforms to improve incident response, analysis, reporting, decision‑making, and productivity. Partner with internal automation, tooling, and analytics teams to influence roadmap priorities based on real‑world operational and customer needs. Service Improvement & Problem Management Partner with Repair Centers and technical teams to initiate, develop, and track post‑mortem analyses, root cause investigations, and preventative measures. Take end‑to‑end ownership of presenting findings, corrective actions, and outcomes to customers and internal stakeholders. Identify, define, and clearly communicate Service Delivery, Service Management, and Service Assurance process gaps. Establish, manage, and drive Service Improvement Plans (SIPs), facilitating internal and external forums, tracking commitments, and ensuring initiatives progress through resolution. What We Look For in a Candidate Mentorship & Team Leadership Train, mentor, and support junior OSMs and peers, transferring knowledge related to customer management, escalation leadership, automation, and executive communication. Collaborate with management to support strategic initiatives, workforce development, knowledge sharing, and team leadership activities. Serve as a role model for strong communication, accountability, and change leadership. Required Skills & Capabilities Proven ability to lead complex operational scenarios and high‑severity customer escalations Strong executive presence with the ability to present clearly and confidently to senior leaders and customers Advanced ability to use data and analytics to tell a story, influence decisions, and drive action Demonstrated experience with automation, AI tools, and digital enablement in an operational or service environment Strong change leadership skills, including influencing behavior, driving adoption, and sustaining improvements Excellent written and verbal communication skills, including customer‑facing documentation and executive presentations Ability to operate effectively in ambiguous, fast‑paced, and high‑pressure environments Qualifications & Experience Bachelor’s degree or a minimum of six (6) years of relevant professional experience in operations, service management, telecommunications, or a related technical or customer‑facing discipline Experience supporting enterprise‑scale customers and complex service environments Prior exposure to AI‑enabled tools, automation platforms, analytics, or digital transformation initiatives strongly preferred Compensation This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. Location Based Pay Ranges $84,629 - $112,838 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY $88,860 - $118,480 in these states: CO HI MI MN NC NH NV OR RI $93,092 - $124,122 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process. Learn more about Lumen's: Benefits Bonus Structure #LI-Remote Requisition #: 342459 Life at Lumen Life at Lumen is human and connected, even in a fast moving, AI‑focused organization. We set clear expectations and trust people to meet them. With real support and shared accountability, teams collaborate better, move faster, and deliver meaningful outcomes. Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win. To learn more about Life at Lumen and how we live the Lumen 8, please visit: https://jobs.lumen.com/global/en/life-at-lumen Background Screening If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page. Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Equal Employment Opportunities We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. Privacy Notice Lumen is committed to protecting the privacy and security of personal information collected during the recruitment and hiring process. Our Applicant Privacy Notice explains how we collect, use, disclose, and protect applicant information, as well as how individuals may request access to or deletion of their personal data. To review Lumen’s Global Employment Applicant and Talent Community Privacy Notice, please visit: https://jobs.lumen.com/global/en/privacy-notice Disclaimer The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions. In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.

Manage post-installation operational service for enterprise customers, lead escalations, drive operational transformation, and provide executive communication and mentorship. | Bachelor's degree or 6+ years in operations or service management with experience in enterprise customer support, automation, AI tools, and strong communication skills. | Lumen is the trusted network for the AI‑powered world, connecting people, data, and applications through our expansive fiber network and connected ecosystem. We enable secure, high‑performance connectivity across cloud, edge, and AI workloads for enterprises, governments, and communities. At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter. This is a high accountability environment where bold ideas drive real innovation for our customers, partners, and industry. The work is challenging, expectations are clear, and trust is built into how we operate. If you’re ready to take ownership, deliver meaningful impact, and help shape the future of AI‑ready connectivity, join us today. The Role The Sr Operations Service Manager (OSM) serves as the primary post‑installation operational interface for a portfolio of named, elite enterprise customers. Acting as a critical customer advocate and strategic liaison, the OSM is accountable for operational excellence, service continuity, and a differentiated customer experience across the post deployment lifecycle. This role operates at the intersection of service delivery, operational leadership, customer engagement, and transformation execution. The OSM partners closely with Repair Centers, Network Operations, Engineering, Automation, and other cross‑functional technical teams to escalate, coordinate, and resolve complex operational issues when standard processes fall short. Beyond day‑to‑day service management, the OSM is explicitly accountable for driving operational transformation—including automation adoption, AI‑enabled efficiency, data‑driven decision making, and continuous service improvement. The role requires the ability to translate complex operational data into clear executive‑level narratives, influence senior stakeholders, and lead change across organizational and functional boundaries. In addition, the OSM provides leadership through mentoring peers, facilitating cross‑functional collaboration, and supporting management with shared strategic, operational, and cultural leadership responsibilities. Core Accountabilities The TSM / OSM is directly accountable for the following outcomes: Customer Operational Health & Experience across assigned enterprise accounts Executive‑level communication and storytelling using data and analytics Driving transformation, automation, and AI adoption within service operations Ownership of complex escalations, root cause analysis, and preventative action Leadership through influence, change execution, and peer mentorship Location This is a Work from Home position within the U.S. The Main Responsibilities Key Responsibilities Customer Operations & Escalation Leadership Serve as the primary escalation point for assigned enterprise customers, including after‑hours support when required, when standard operational processes do not meet customer expectations. Once engaged in an escalation, act as the central point of ownership and communication, coordinating internal resources across Repair Centers, Network Operations, Engineering, and leadership to drive resolution. Proactively manage high‑impact incidents, chronic service issues, and abnormal operational conditions, ensuring clear accountability, transparency, and customer confidence throughout the lifecycle. Executive Communication & Operational Storytelling Develop, curate, and deliver customized operational reporting and recurring Operations Reviews for enterprise and executive audiences. Use data, analytics, and visual storytelling techniques to clearly communicate service performance, trends, risks, and opportunities—moving beyond metrics to tell a compelling operational story. Present confidently and effectively to executive, SVP, and C‑level audiences, translating technical and operational complexity into business‑relevant insights and recommendations. Take ownership of customer‑facing presentations related to service performance, Root Cause Findings (RFOs), Service Improvement Plans (SIPs), and major operational initiatives. Transformation, Automation & AI Enablement Actively drive operational transformation initiatives, with explicit accountability for identifying opportunities to improve efficiency, consistency, and customer outcomes. Lead and direct customer implementations of enterprise automation and AI solutions, supporting initiatives ranging from proof‑of‑concept and pilot programs to large‑scale production deployments. Leverage AI‑enabled tools and automation platforms to improve incident response, analysis, reporting, decision‑making, and productivity. Partner with internal automation, tooling, and analytics teams to influence roadmap priorities based on real‑world operational and customer needs. Service Improvement & Problem Management Partner with Repair Centers and technical teams to initiate, develop, and track post‑mortem analyses, root cause investigations, and preventative measures. Take end‑to‑end ownership of presenting findings, corrective actions, and outcomes to customers and internal stakeholders. Identify, define, and clearly communicate Service Delivery, Service Management, and Service Assurance process gaps. Establish, manage, and drive Service Improvement Plans (SIPs), facilitating internal and external forums, tracking commitments, and ensuring initiatives progress through resolution. What We Look For in a Candidate Mentorship & Team Leadership Train, mentor, and support junior OSMs and peers, transferring knowledge related to customer management, escalation leadership, automation, and executive communication. Collaborate with management to support strategic initiatives, workforce development, knowledge sharing, and team leadership activities. Serve as a role model for strong communication, accountability, and change leadership. Required Skills & Capabilities Proven ability to lead complex operational scenarios and high‑severity customer escalations Strong executive presence with the ability to present clearly and confidently to senior leaders and customers Advanced ability to use data and analytics to tell a story, influence decisions, and drive action Demonstrated experience with automation, AI tools, and digital enablement in an operational or service environment Strong change leadership skills, including influencing behavior, driving adoption, and sustaining improvements Excellent written and verbal communication skills, including customer‑facing documentation and executive presentations Ability to operate effectively in ambiguous, fast‑paced, and high‑pressure environments Qualifications & Experience Bachelor’s degree or a minimum of six (6) years of relevant professional experience in operations, service management, telecommunications, or a related technical or customer‑facing discipline Experience supporting enterprise‑scale customers and complex service environments Prior exposure to AI‑enabled tools, automation platforms, analytics, or digital transformation initiatives strongly preferred Compensation This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. Location Based Pay Ranges $84,629 - $112,838 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY $88,860 - $118,480 in these states: CO HI MI MN NC NH NV OR RI $93,092 - $124,122 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process. Learn more about Lumen's: • Benefits • Bonus Structure #LI-Remote Requisition #: 342459 Life at Lumen Life at Lumen is human and connected, even in a fast moving, AI‑focused organization. We set clear expectations and trust people to meet them. With real support and shared accountability, teams collaborate better, move faster, and deliver meaningful outcomes. Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win. To learn more about Life at Lumen and how we live the Lumen 8, please visit: https://jobs.lumen.com/global/en/life-at-lumen Background Screening If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page. Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Equal Employment Opportunities We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. Privacy Notice Lumen is committed to protecting the privacy and security of personal information collected during the recruitment and hiring process. Our Applicant Privacy Notice explains how we collect, use, disclose, and protect applicant information, as well as how individuals may request access to or deletion of their personal data. To review Lumen’s Global Employment Applicant and Talent Community Privacy Notice, please visit: https://jobs.lumen.com/global/en/privacy-notice Disclaimer The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions. In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.

Lead design and administration of Software Asset Management tools and partner with teams to ensure compliance and system stability. | Degree in IT or Computer Science with over 10 years of IT infrastructure or systems engineering experience and expertise in SAM tool administration and scripting. | Lumen is the trusted network for the AI‑powered world, connecting people, data, and applications through our expansive fiber network and connected ecosystem. We enable secure, high‑performance connectivity across cloud, edge, and AI workloads for enterprises, governments, and communities. At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter. This is a high accountability environment where bold ideas drive real innovation for our customers, partners, and industry. The work is challenging, expectations are clear, and trust is built into how we operate. If you’re ready to take ownership, deliver meaningful impact, and help shape the future of AI‑ready connectivity, join us today. The Role The Senior Lead IT Engineer is a technical leadership role responsible for the design, administration, optimization, and strategic direction of Lumen’s Software Asset Management (SAM) tools. This role serves as a subject matter expert and technical lead, driving stability, scalability, and security across critical infrastructure platforms, with a strong emphasis on Flexera One administration and server-based agent technologies. The Senior Lead IT Engineer partners closely with architecture, security, asset management, and operations teams to deliver reliable, compliant, and cost-effective IT solutions. Location This is a remote opportunity open to candidates located anywhere in the U.S. The Main Responsibilities Administer, optimize, and support Flexera One / FlexNet Manager Suite (FNMS), SaaS Manager, and related Software Asset Management (SAM) tooling. FNMS Agent Administration, including deployment, configuration, monitoring, upgrades, and lifecycle management. Collaborate with Software Asset Management (SAM), Security, and Compliance teams to ensure accurate inventory, license compliance, and audit readiness. Design and maintain server and agent-based architectures to support performance, scalability, and compliance requirements. Lead root cause analysis and resolution of complex infrastructure and agent-related incidents. Serve as the technical lead for enterprise IT engineering initiatives, providing guidance, mentorship, and architectural direction. Develop and enforce engineering standards, documentation, and operational runbooks. Evaluate and implement automation opportunities to improve operational efficiency and system reliability. Support change management activities, including impact analysis, testing, and deployment planning. Assist in driving roadmap planning, technology evaluations, and proof-of-concept initiatives. What We Look For in a Candidate Bachelor’s or Master’s degree in Information Technology, Computer Science, or a related field, or equivalent practical experience. Minimum of 10+ years of professional software engineering experience in IT infrastructure or systems engineering roles. Demonstrated hands-on expertise in SAM Tool Administration, including inventory, reconciliation, reporting, and integrations. Strong experience with Server Agent Administration across all variations of Windows and Linux environments. Deep understanding of server infrastructure, operating systems, and enterprise monitoring tools. Experience supporting large-scale, distributed environments. Strong troubleshooting skills with the ability to resolve complex, cross-platform issues. Proficiency with scripting and automation (e.g., PowerShell, Bash, Python). Excellent communication skills with the ability to translate technical concepts to non-technical stakeholders. Experience working with ITSM processes (incident, problem, change, and configuration management). Act as a trusted technical advisor and escalation point. Mentor junior engineers and promote engineering best practices. Demonstrate ownership, accountability, and a continuous improvement mindset. Preferred Qualifications Experience with Software Asset Management (SAM) and IT Asset Management (ITAM) practices. Familiarity with cloud platforms (Azure, AWS, or GCP) and hybrid environments. Experience with configuration management and automation tools (e.g., Ansible, SCCM, Intune, Chef, or Puppet). Compensation This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. Location Based Pay Ranges $132,232 - $176,310 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY $138,844 - $185,124 in these states: CO HI MI MN NC NH NV OR RI $145,456 - $193,940 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process. Learn more about Lumen's: Benefits Bonus Structure #LI-Remote Requisition #: 341788 Life at Lumen Life at Lumen is human and connected, even in a fast moving, AI‑focused organization. We set clear expectations and trust people to meet them. With real support and shared accountability, teams collaborate better, move faster, and deliver meaningful outcomes. Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win. To learn more about Life at Lumen and how we live the Lumen 8, please visit: https://jobs.lumen.com/global/en/life-at-lumen Background Screening If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page. Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Equal Employment Opportunities We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. Privacy Notice Lumen is committed to protecting the privacy and security of personal information collected during the recruitment and hiring process. Our Privacy Notice explains how we collect, use, disclose, and protect applicant information, as well as how individuals may request access to or deletion of their personal data. To review Lumen’s Privacy Notice, please visit: https://jobs.lumen.com/global/en/privacy-notice Disclaimer The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions. In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.

Lead security risk assessments and provide architectural guidance to ensure compliance with policies and standards. | 7+ years in security architecture, threat modeling, risk management, and knowledge of NIST, ISO 27001, GDPR, FedRAMP. | Lumen is the trusted network for the AI‑powered world, connecting people, data, and applications through our expansive fiber network and connected ecosystem. We enable secure, high‑performance connectivity across cloud, edge, and AI workloads for enterprises, governments, and communities. At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter. This is a high accountability environment where bold ideas drive real innovation for our customers, partners, and industry. The work is challenging, expectations are clear, and trust is built into how we operate. If you’re ready to take ownership, deliver meaningful impact, and help shape the future of AI‑ready connectivity, join us today. The Role The Lead Information Security Architect with a focus on Governance, Risk and Compliance within the Global Security Services organization is responsible for conducting security risk assessments in coordination with the Lumen business owners, the Governance, Risk, and Compliance team, and the Product and Platform Security team. The purpose is to ensure compliance with corporate policy, standards, procedures, and industry best practices. The deliverables include metrics, reports, and mitigations associated with potential findings, issues, and risks that could impact Lumen or its customers. This candidate must be able to work independently and as a team leader to consult with internal clients on security topics, providing designs, reviews, and recommendations. Location This is a remote opportunity open to candidates located anywhere in the U.S. The Main Responsibilities Lead comprehensive risk assessments of information systems, infrastructure, and business processes. Identify, quantify, and prioritize security risks utilizing industry-standard methodologies such as ISO/IEC 27005 and NIST. Advise on remediation strategies for identified risks and monitor ongoing mitigation activities. Consult as a GRC security subject matter expert with architects, engineers, third parties and others on potential solutions. Provide architectural guidance for incident detection, response, and post-incident reviews to strengthen control frameworks and prevent recurrences. Lead initiatives to embed Governance, Risk, and Compliance principles into security architecture. Align architectural frameworks with relevant standards (e.g., ISO 27001, NIST, GDPR, HIPAA, SOX). Recommend security policies, standards, and procedures that support GRC objectives and reflect current threat landscapes. Consult with internal clients on GRC security topics and policy interpretation. Collaborate across IT, legal, compliance, risk management, audit, and business units to ensure unified approaches to risk management and compliance. Mentor junior security staff, fostering a culture of security awareness and compliance. What We Look For in a Candidate 7+ years of relevant experience, including threat modeling, security design reviews, and security architecture Ability to architect solutions that balance security, compliance, usability, and business requirements. Strong knowledge of regulatory frameworks, standards, and risk management methodologies Experience performing risk assessments and implementing risk mitigation strategies Excellent verbal and written communication skills Strong organizational skills Excellent interpersonal skills and a collaborative working style. High ethical standards, integrity, and commitment to confidentiality. Demonstrated leadership abilities in cross-functional teams Analytical mindset and strong problem-solving skills Demonstrate knowledge of security technologies, trends, leading practices, and regulatory requirements and government security standards such as FedRAMP and Controlled Unclassified Information (CUI) standards, along with best practices such as NIST Cybersecurity Framework (CSF), NIST 800-171, NIST 800-53, ISO 27001-27002 and other applicable security and privacy laws. Strong teamwork and communication skills to collaborate with development, operations, and security teams. Ability to instill a security-first mindset throughout the organization. Commitment to stay up to date with emerging industry updates, trends, security vulnerabilities, and new tools that can enhance security. Willingness to experiment with and adopt innovative solutions to improve security posture. Stay abreast of emerging threats, technologies, and regulatory changes impacting information security and GRC. Compensation This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. Location Based Pay Ranges $105,786 - $141,047 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY $111,074 - $148,099 in these states: CO HI MI MN NC NH NV OR RI $116,364 - $155,152 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process. Learn more about Lumen's: Benefits Bonus Structure #LI-Remote Requisition #: 342437 Life at Lumen Life at Lumen is human and connected, even in a fast moving, AI‑focused organization. We set clear expectations and trust people to meet them. With real support and shared accountability, teams collaborate better, move faster, and deliver meaningful outcomes. Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win. To learn more about Life at Lumen and how we live the Lumen 8, please visit: https://jobs.lumen.com/global/en/life-at-lumen Background Screening If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page. Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Equal Employment Opportunities We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. Privacy Notice Lumen is committed to protecting the privacy and security of personal information collected during the recruitment and hiring process. Our Applicant Privacy Notice explains how we collect, use, disclose, and protect applicant information, as well as how individuals may request access to or deletion of their personal data. To review Lumen’s Global Employment Applicant and Talent Community Privacy Notice, please visit: https://jobs.lumen.com/global/en/privacy-notice Disclaimer The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions. In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.

Lead strategy and execution of security architectures and manage global security architect teams. | Extensive experience in cloud security architecture, threat modeling, CI/CD, Agile, and team leadership. | Lumen is the trusted network for the AI‑powered world, connecting people, data, and applications through our expansive fiber network and connected ecosystem. We enable secure, high‑performance connectivity across cloud, edge, and AI workloads for enterprises, governments, and communities. At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter. This is a high accountability environment where bold ideas drive real innovation for our customers, partners, and industry. The work is challenging, expectations are clear, and trust is built into how we operate. If you’re ready to take ownership, deliver meaningful impact, and help shape the future of AI‑ready connectivity, join us today. The Role The Senior Manager, Security and Enablement Architecture leads the strategy and execution of modern security architectures that protect Lumen’s platforms, data, and customers while enabling innovation. In this role, you’ll partner across engineering, cloud, and business teams to embed security into everything we build—balancing risk, speed, and outcomes in a fast-paced, high-accountability environment. At Lumen, bold ideas drive real impact, and this role offers the opportunity to lead, innovate, and shape the future of enterprise security. Location This is a remote position open to candidates based anywhere in the U.S. The Main Responsibilities Lead, build, and scale a diverse, highly skilled team of security architects and subject matter experts. Drive risk-based security, focusing on key operations and data protection, culminating in key risk indicators for the enterprise. Design and implement an information security strategy focused on understanding and mitigating risks to data and systems. Architect, engineer, and operationalize security stacks for cloud, datacenter, and endpoint security. Partner with our development teams, operations, and business stakeholders to set secure development practices. Develop and maintain a cybersecurity risk management framework. Oversee risk assessment process, employee security education and awareness, architecture, policy and compliance. Evaluate security trends, evolving threats, risks, and vulnerabilities; define and implement corporate security strategy. Lead security and privacy/data initiatives and ensure end-state products meet regulatory requirements. Provide Security SME support to development teams. Interact directly with the security community regarding vulnerabilities and threats, particularly those that may directly impact Lumen. Provide leadership on different forums – promoting security awareness, recommend solutions and stay current on new threats and vulnerabilities. Continuous innovation and consistent improvement; establish vision, goals and successfully hit objectives. What We Look For in a Candidate Experience partnering with cross-functional teams to deliver impactful security initiatives. Excellent judgement in prioritizing security efforts using a risk-based approach. Ability to effectively communicate with and present to multiple audiences from engineering to business unit leadership. Comfortable dealing with ambiguity and conflicting priorities. Flexibility and the ability to improvise when needed. Able to effectively manage and develop large teams on a global scale. Strong quantitative and analytical abilities with a firm foundation on metrics to track activity and quantify the impact of security initiatives. Experience with threat modeling, security design reviews, and security architecture. Experience with CI/CD pipelines and Agile methodologies. Experience with Cloud security architecture and deployment models. Experience with securing and maintaining highly sensitive data. Compensation This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. Location Based Pay Ranges $132,232 - $176,310 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY $138,844 - $185,124 in these states: CO HI MI MN NC NH NV OR RI $145,456 - $193,940 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process. Learn more about Lumen's: Benefits Bonus Structure #LI-Remote Requisition #: 342528 Life at Lumen Life at Lumen is human and connected, even in a fast moving, AI‑focused organization. We set clear expectations and trust people to meet them. With real support and shared accountability, teams collaborate better, move faster, and deliver meaningful outcomes. Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win. To learn more about Life at Lumen and how we live the Lumen 8, please visit: https://jobs.lumen.com/global/en/life-at-lumen Background Screening If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page. Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Equal Employment Opportunities We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. Privacy Notice Lumen is committed to protecting the privacy and security of personal information collected during the recruitment and hiring process. Our Applicant Privacy Notice explains how we collect, use, disclose, and protect applicant information, as well as how individuals may request access to or deletion of their personal data. To review Lumen’s Global Employment Applicant and Talent Community Privacy Notice, please visit: https://jobs.lumen.com/global/en/privacy-notice Disclaimer The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions. In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.

Lead and scale security architecture teams, design and implement security strategies, manage risk and compliance, and collaborate across teams to embed security in development and operations. | Experience leading security teams, risk-based security strategy, cloud and endpoint security architecture, threat modeling, and strong communication skills. | Lumen is the trusted network for the AI‑powered world, connecting people, data, and applications through our expansive fiber network and connected ecosystem. We enable secure, high‑performance connectivity across cloud, edge, and AI workloads for enterprises, governments, and communities. At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter. This is a high accountability environment where bold ideas drive real innovation for our customers, partners, and industry. The work is challenging, expectations are clear, and trust is built into how we operate. If you’re ready to take ownership, deliver meaningful impact, and help shape the future of AI‑ready connectivity, join us today. The Role The Senior Manager, Security and Enablement Architecture leads the strategy and execution of modern security architectures that protect Lumen’s platforms, data, and customers while enabling innovation. In this role, you’ll partner across engineering, cloud, and business teams to embed security into everything we build—balancing risk, speed, and outcomes in a fast-paced, high-accountability environment. At Lumen, bold ideas drive real impact, and this role offers the opportunity to lead, innovate, and shape the future of enterprise security. Location This is a remote position open to candidates based anywhere in the U.S. The Main Responsibilities • Lead, build, and scale a diverse, highly skilled team of security architects and subject matter experts. • Drive risk-based security, focusing on key operations and data protection, culminating in key risk indicators for the enterprise. • Design and implement an information security strategy focused on understanding and mitigating risks to data and systems. • Architect, engineer, and operationalize security stacks for cloud, datacenter, and endpoint security. • Partner with our development teams, operations, and business stakeholders to set secure development practices. • Develop and maintain a cybersecurity risk management framework. • Oversee risk assessment process, employee security education and awareness, architecture, policy and compliance. • Evaluate security trends, evolving threats, risks, and vulnerabilities; define and implement corporate security strategy. • Lead security and privacy/data initiatives and ensure end-state products meet regulatory requirements. • Provide Security SME support to development teams. • Interact directly with the security community regarding vulnerabilities and threats, particularly those that may directly impact Lumen. • Provide leadership on different forums – promoting security awareness, recommend solutions and stay current on new threats and vulnerabilities. • Continuous innovation and consistent improvement; establish vision, goals and successfully hit objectives. What We Look For in a Candidate • Experience partnering with cross-functional teams to deliver impactful security initiatives. • Excellent judgement in prioritizing security efforts using a risk-based approach. • Ability to effectively communicate with and present to multiple audiences from engineering to business unit leadership. • Comfortable dealing with ambiguity and conflicting priorities. Flexibility and the ability to improvise when needed. • Able to effectively manage and develop large teams on a global scale. • Strong quantitative and analytical abilities with a firm foundation on metrics to track activity and quantify the impact of security initiatives. • Experience with threat modeling, security design reviews, and security architecture. • Experience with CI/CD pipelines and Agile methodologies. • Experience with Cloud security architecture and deployment models. • Experience with securing and maintaining highly sensitive data. Compensation This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. Location Based Pay Ranges $132,232 - $176,310 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY $138,844 - $185,124 in these states: CO HI MI MN NC NH NV OR RI $145,456 - $193,940 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process. Learn more about Lumen's: Benefits Bonus Structure #LI-Remote Requisition #: 342528 Life at Lumen Life at Lumen is human and connected, even in a fast moving, AI‑focused organization. We set clear expectations and trust people to meet them. With real support and shared accountability, teams collaborate better, move faster, and deliver meaningful outcomes. Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win. To learn more about Life at Lumen and how we live the Lumen 8, please visit: https://jobs.lumen.com/global/en/life-at-lumen Background Screening If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page. Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Equal Employment Opportunities We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. Privacy Notice Lumen is committed to protecting the privacy and security of personal information collected during the recruitment and hiring process. Our Applicant Privacy Notice explains how we collect, use, disclose, and protect applicant information, as well as how individuals may request access to or deletion of their personal data. To review Lumen’s Global Employment Applicant and Talent Community Privacy Notice, please visit: https://jobs.lumen.com/global/en/privacy-notice Disclaimer The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions. In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.

Respond to and remediate cybersecurity incidents while proactively identifying risks and improving defenses. | Bachelor's degree or equivalent, strong security fundamentals, incident response experience, relevant certifications, and strong communication skills. | Lumen is the trusted network for the AI‑powered world, connecting people, data, and applications through our expansive fiber network and connected ecosystem. We enable secure, high‑performance connectivity across cloud, edge, and AI workloads for enterprises, governments, and communities. At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter. This is a high accountability environment where bold ideas drive real innovation for our customers, partners, and industry. The work is challenging, expectations are clear, and trust is built into how we operate. If you’re ready to take ownership, deliver meaningful impact, and help shape the future of AI‑ready connectivity, join us today. The Role Cybersecurity Incident Response Team (CIRT) Engineers at Lumen are on the front lines of protecting the systems that power global connectivity. In this role, you’ll respond to and mitigate cybersecurity threats while proactively identifying risks and strengthening our defenses. At Lumen, this work goes beyond incident response, it’s an opportunity to solve complex problems, influence how we defend at scale, and help shape the future of our security capabilities. You’ll collaborate with internal teams and partners to drive innovation, improve detection, and anticipate emerging threats in a fast-paced, high-accountability environment. If you’re motivated by challenging work, continuous learning, and the chance to make a real impact, this role offers the flexibility, trust, and support to help you grow while contributing to meaningful outcomes across our infrastructure and services. Location This is a remote position open to candidates based anywhere in the U.S. The Main Responsibilities • Shift hours are from 10:00am to 7:00pm Pacific Time. Analyst can be located in any US state. • Respond to, remediate, and document information security incidents not limited to dashboard (Advanced Threat Appliance & SIEM) alerts, tickets, emails, or phone calls. • Actively hunt the enterprise for insecure, suspicious, or malicious activity. • Review data that is processed within the SIEM to find incident evidence and suspicious events as well as out of scope events. • Verify and validate security notifications from both internal and external sources. • Identify and resolve incidents that are not defined by (or deviate from) an existing incident response guide. • Assist with significant incidents as needed or assigned, including outside of normal business hours. • Provide feedback for development and consistency of automated threat detection mechanisms. • Update and maintain response guides for accuracy. • Support Security projects to improve Cyber Defense Team or Lumen's security posture. • Demonstrate effective communication skills, both verbal and written What We Look For in a Candidate Minimum Qualifications • Bachelor’s in Computer Science, Engineering, or related field (or equivalent experience) • Strong understanding of security fundamentals: host/network hardening, networking protocols, intrusion techniques, and risk management • Analytical/problem-solving skills across networking, operating systems, and malware analysis • Relevant certifications (or willingness to obtain): Security+, CEH, OSCP, GCIH, CISSP, GPEN, GWAPT, GISEC, CISM, or CISA • U.S.-based and able to obtain government suitability • Strong communication skills; able to present technical concepts to both technical and non-technical audiences • Experience with cloud security (AWS, Azure, GCP) • Broad knowledge of current and emerging technologies Preferred Qualifications • 4+ years in incident response, forensics, risk assessments, application or network security • Experience in network/firewall engineering, design, and implementation • Familiarity with security tools (SIEM, IDS/IPS, endpoint protection) • Experience monitoring threats and performing initial triage • Microsoft or UNIX/Linux administration • Experience implementing controls to reduce risk and data exposure • Scripting experience (Python or Perl) • Experience in large enterprise or carrier-scale environments Compensation This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. Location Based Pay Ranges $84,629 - $112,838 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY $88,860 - $118,480 in these states: CO HI MI MN NC NH NV OR RI $93,092 - $124,122 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process. Learn more about Lumen's: Benefits Bonus Structure #LI-Remote What to Expect Next Requisition #: 342538 Life at Lumen Life at Lumen is human and connected, even in a fast moving, AI‑focused organization. We set clear expectations and trust people to meet them. With real support and shared accountability, teams collaborate better, move faster, and deliver meaningful outcomes. Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win. To learn more about Life at Lumen and how we live the Lumen 8, please visit: https://jobs.lumen.com/global/en/life-at-lumen Background Screening If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page. Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Equal Employment Opportunities We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. Privacy Notice Lumen is committed to protecting the privacy and security of personal information collected during the recruitment and hiring process. Our Applicant Privacy Notice explains how we collect, use, disclose, and protect applicant information, as well as how individuals may request access to or deletion of their personal data. To review Lumen’s Global Employment Applicant and Talent Community Privacy Notice, please visit: https://jobs.lumen.com/global/en/privacy-notice Disclaimer The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions. In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.

Lead category strategy, sourcing, negotiation, and supplier management for network construction services. | 8+ years procurement experience, strong negotiation and supplier management skills, proficiency with SAP and Ariba, and ability to manage complex contracts and category strategies. | Lumen is the trusted network for the AI‑powered world, connecting people, data, and applications through our expansive fiber network and connected ecosystem. We enable secure, high‑performance connectivity across cloud, edge, and AI workloads for enterprises, governments, and communities. At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter. This is a high accountability environment where bold ideas drive real innovation for our customers, partners, and industry. The work is challenging, expectations are clear, and trust is built into how we operate. If you’re ready to take ownership, deliver meaningful impact, and help shape the future of AI‑ready connectivity, join us today. The Role The Lead Category Manager oversees the strategy, sourcing, negotiation, and contracting of highly complex services and products associated with the engineering, construction, splicing, maintenance and repair of the Lumen fiber network. The Lead Category Manager is responsible for developing and implementing procurement strategies that align with the business objectives and optimize the value and performance of the suppliers. This position monitors market trends, analyzes spend data, defines category and negotiation strategies, identifies risks and opportunities, promotes diversity and sustainability, and manages critical supplier relationships and performance. As a Lead Category Manager, this position is expected to play a high-level role in developing innovative strategies, ensuring execution of highly visible initiatives, and leading the organization’s most complex categories. Work Location This is a work from home position within the U.S. The Main Responsibilities Category analysis & monitoring • Conduct internal & external analysis of category (e.g., spend at sub-category, supplier & BU level; market conditions with supply/demand, should-cost modeling) — coordinate with internal Reporting & Analytics to leverage off-the-shelf analytics. • Track changes in supplier landscape, market dynamics, & innovation opportunities within category. • Ensure category spend across all business segments is represented. • Prepare content for and lead strategy discussions at the VP level and above. Category strategy & planning • Incorporate findings from analyses into annual category strategy plan, in addition to business unit goals & budget targets. • Identify and pursue levers to drive savings via RFPs, negotiations, demand management, value engineering, etc. Contracting • Manage high-complexity contracts and assist with "handing off" tactical contracts to Contracting Excellence team. • Utilize pre-approved supplier contracts based on spend threshold / risk with standardized legal terms. RFX strategy & planning • Develop RFX strategy within category to drive savings. • Manage high-complexity RFX events, work with the RFX Execution team to handle tactical execution. Stakeholder relationship management • Use 'seat at the table' with the business to align on strategic agenda & understand upcoming needs. • Establish defined calendar for key meetings to track progress / drive issue resolution in category (e.g., part of staff meetings, conduct monthly / quarterly planning sessions, Engage cross-functional team on budget targets). Supplier relationship management • Own relationships as primary point of contact for suppliers inside your category, including orchestrating interactions & preparing with business stakeholders on supplier communications beforehand (e.g., annual target setting, QBRs on performance & SLAs, joint initiative pursuits). • Manage/monitor supplier performance on a regular basis; provides constructive feedback to the supplier for continuous improvement. • Identify strategic suppliers & tier into segments based on spend, business criticality, and market dynamics that need to be tracked closely by procurement. • Identify situations where Lumen has limited suppliers in a key category or has multiple suppliers that are impacted by the same risk factors and identify alternatives. What We Look For in a Candidate • Bachelor's degree and or relevant experience • Minimum 8 plus years of related experience • Demonstrated exceptional interpersonal and communications skills useful for managing senior level internal relationships, and complex suppliers. • Experience overseeing supplier relationships for an assigned set of products and/or services including regular supplier performance reviews and discussions. • Proven background in negotiating high complexity, and high dollar contract negotiations in a fast paced environment. • Ability to work independently and in a team environment; self-motivated; strong analytical and problem-solving skills; ability to process large amounts of often complex data; detail oriented. • Intermediate to advanced professional experience in reviewing contract terms • Strong to expert knowledge of procurement systems such as SAP and Ariba. • Excellent time management and organizational skills. • Experience working in a fast-paced, high visibility environment with frequently shifting priorities. • Advanced Microsoft Office skills, intermediate to advanced Excel Compensation This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. Location Based Pay Ranges $132,232 - $176,310 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY $138,844 - $185,124 in these states: CO HI MI MN NC NH NV OR RI $145,456 - $193,940 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process. Learn more about Lumen's: Benefits Bonus Structure #LI-Remote #LI-HR1 Requisition #: 342372 Life at Lumen Life at Lumen is human and connected, even in a fast moving, AI‑focused organization. We set clear expectations and trust people to meet them. With real support and shared accountability, teams collaborate better, move faster, and deliver meaningful outcomes. Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win. To learn more about Life at Lumen and how we live the Lumen 8, please visit: https://jobs.lumen.com/global/en/life-at-lumen Background Screening If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page. Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Equal Employment Opportunities We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. Privacy Notice Lumen is committed to protecting the privacy and security of personal information collected during the recruitment and hiring process. Our Applicant Privacy Notice explains how we collect, use, disclose, and protect applicant information, as well as how individuals may request access to or deletion of their personal data. To review Lumen’s Global Employment Applicant and Talent Community Privacy Notice, please visit: https://jobs.lumen.com/global/en/privacy-notice Disclaimer The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions. In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.

Design and architect unified communications and collaboration solutions to meet enterprise customer needs. | Requires 5+ years in UC&C pre-sales roles with deep technical and sales skills, strong communication, and ability to lead customer engagements. | About Lumen Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress. We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future. The Role We are looking for Unified Communications and Collaboration Technology Architects who are passionate about leveraging technology innovation for the betterment of humanity. This exciting, customer-facing Technology Architect role will work in partnership with our Sales, Solution Engineering, and Customer Success Executives leading innovative conversations that help shape the growth of our Enterprise customers. Technology Architects design and architect solutions utilizing our technology services platform. The successful Technology Architect must have a strong desire to leverage their technical and sales skills, including business acumen, to understand business requirements, develope a technical sales strategy, and effectively present solutions that address our customers' requirements and provide business value. Location Allows for Work From Home in the Mountain and Pacific Time Zones. Requires up to 25% of time conducting sales activities outside of the office. The Main Responsibilities • Specialized Solution Design: This role is the go-to expert for Solution Engineers at Lumen when very deep knowledge and experience is needed for UC&C. Clarifies ambiguous requirements with sales and clients, ensuring the solution resolves underlying client issues. Provides guidance and alternatives to customer’s requirements. May interpret customer requirements based on limited information. • Specialist Expertise: Within UC&C, provide on-demand design, solution best practices and industry expertise to the sales teams during the Learn/Buy/Get phases of the customer lifecycle experience. By proactively pulling in other specialists, expand the solution to be cross functional and multi-product. Follows industry technology trends through self-study and formal training and shares this knowledge with the teams they support along with their peer groups. • Product Partnership: Partners with Product Management in areas of process and design improvement within specific product area and contacts impacted departments to recommend potential solutions. Proactively provides input on strategic and tactical plans for new product development to teams across the organization. • Customer Meetings: Leads and/or attends customer meetings in person and via collaboration tools. Prepares and delivers technical proposals and presentations with the appropriate level of business acumen for the audience. Provides broad scope responses to solution and technology questions. Demonstrates advanced solution selling abilities and effective, pro-active customer communications. Interacts with all levels of customer's management team. • Custom Solutions: Exceptional understanding of UC&C technical and product boundaries and understanding of multi-product solutions and how these products interact with each other as to what is standard, what is available via special approval process, and what is not able to be provided. Partner with account team to shepherd custom requirements through sign-off process. • Sales Enablement: Works to self-enable the Sales Teams by freely sharing knowledge of process, key contacts, technology, and product for UC&C solutions, over the phone, in writing or through live trainings. What We Look For In a Candidate • Education: Bachelor's Degree in Engineering, Physics, Computer Science, related fields or equivalent industry experience in the private sector or military. • Work experience: 5 years of relevant job experience. • General Experience: Pre-sales role responsible for needs identification, qualification, and solutions design with Zoom UC & Phone, Webex Meetings & Calling, Microsoft Direct Routing, Cloud UC solutions, Cloud SBC solutions, Advanced Analog Replacement solutions, SIP Trunking Solutions, Carrier PSTN Infrastructure, IP/Data Networking. • Technical Knowledge: Demonstrated understanding of advanced UC&C applications across multiple product areas with extensive knowledge of competitive offerings and trends. • Communication: Ability to independently orchestrate & lead discussions with clients across many levels including C-level, VPs and Directors within IT. • Sales Ability: Proven track record of success attaining sales quota through leveraging technical relationships to up-sell existing customers and calling on new leads/prospects to generate business within an assigned territory utilizing solution selling methodologies. • Communication: Advanced written and verbal communication skills. Proven ability to work with multiple levels of decision making. Clearly articulate technical solutions in writing, on the phone, using video, or in person. • Problem Solving: Expert problem-solving skills and ability to methodically understand and resolve complex issues across multiple products to integrate into a seamless customer solution. Must demonstrate the ability to focus ambiguous customer needs into specific, deliverable requirements. Must demonstrate creative solution development. • Work Style: Ability to work independently, part of a team or pull together and lead a team to build complex customer solutions. Must be able to build strong team relationships and easily transfer technical information. Ability to work under pressure with tight deadlines and on multiple projects simultaneously. Must be very detail oriented and demonstrate a high degree of accuracy. Attention to detail with good organizational capabilities. Ability to prioritize with good time management skills. • Presentation Skills: Must possess expert level communication skills capable of creating engaging proposals and presenting them to customers at any level of expertise. • Computer Skills: Advanced knowledge and usage of computer business applications such as Outlook, Word, Excel, Visio, and PowerPoint required. • Industry certification: In one or more specialized technologies. • Desired Skills: Experience in solution consulting - ITIL. Compensation This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors Location Based Pay Ranges: $115,763 - $154,350 in these states: AL, AR, AZ, IA, ID, KS, LA, MO, MS, MT, ND, NE, NM, OK, SD, UT, WI, and WY. $121,559 - $162,068 in these states: CO, MN, NV, and OR. $127,344 - $169,785 in these states: CA, IL, TX, and WA. Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process. Learn More About Lumen's • Benefits • Bonus Structure Requisition #: 340539 Background Screening If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page. Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Equal Employment Opportunities We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. Disclaimer The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions. In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name. ,

Design and architect unified communications and collaboration solutions, partnering with sales and customers to deliver technical proposals and drive enterprise adoption. | Requires 5+ years in UC&C solution design, strong technical sales skills, advanced communication abilities, and expertise in multiple UC&C products and technologies. | About Lumen Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress. We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future. The Role We are looking for Unified Communications and Collaboration Technology Architects who are passionate about leveraging technology innovation for the betterment of humanity. This exciting, customer-facing Technology Architect role will work in partnership with our Sales, Solution Engineering, and Customer Success Executives leading innovative conversations that help shape the growth of our Enterprise customers. Technology Architects design and architect solutions utilizing our technology services platform. The successful Technology Architect must have a strong desire to leverage their technical and sales skills, including business acumen, to understand business requirements, develope a technical sales strategy, and effectively present solutions that address our customers' requirements and provide business value. Location Allows for Work From Home in the Mountain and Pacific Time Zones. Requires up to 25% of time conducting sales activities outside of the office. The Main Responsibilities • Specialized Solution Design: This role is the go-to expert for Solution Engineers at Lumen when very deep knowledge and experience is needed for UC&C. Clarifies ambiguous requirements with sales and clients, ensuring the solution resolves underlying client issues. Provides guidance and alternatives to customer’s requirements. May interpret customer requirements based on limited information. • Specialist Expertise: Within UC&C, provide on-demand design, solution best practices and industry expertise to the sales teams during the Learn/Buy/Get phases of the customer lifecycle experience. By proactively pulling in other specialists, expand the solution to be cross functional and multi-product. Follows industry technology trends through self-study and formal training and shares this knowledge with the teams they support along with their peer groups. • Product Partnership: Partners with Product Management in areas of process and design improvement within specific product area and contacts impacted departments to recommend potential solutions. Proactively provides input on strategic and tactical plans for new product development to teams across the organization. • Customer Meetings: Leads and/or attends customer meetings in person and via collaboration tools. Prepares and delivers technical proposals and presentations with the appropriate level of business acumen for the audience. Provides broad scope responses to solution and technology questions. Demonstrates advanced solution selling abilities and effective, pro-active customer communications. Interacts with all levels of customer's management team. • Custom Solutions: Exceptional understanding of UC&C technical and product boundaries and understanding of multi-product solutions and how these products interact with each other as to what is standard, what is available via special approval process, and what is not able to be provided. Partner with account team to shepherd custom requirements through sign-off process. • Sales Enablement: Works to self-enable the Sales Teams by freely sharing knowledge of process, key contacts, technology, and product for UC&C solutions, over the phone, in writing or through live trainings. What We Look For in a Candidate • Education: Bachelor's Degree in Engineering, Physics, Computer Science, related fields or equivalent industry experience in the private sector or military. • Work experience: 5 years of relevant job experience. • General Experience: Pre-sales role responsible for needs identification, qualification, and solutions design with Zoom UC & Phone, Webex Meetings & Calling, Microsoft Direct Routing, Cloud UC solutions, Cloud SBC solutions, Advanced Analog Replacement solutions, SIP Trunking Solutions, Carrier PSTN Infrastructure, IP/Data Networking. • Technical Knowledge: Demonstrated understanding of advanced UC&C applications across multiple product areas with extensive knowledge of competitive offerings and trends. • Communication: Ability to independently orchestrate & lead discussions with clients across many levels including C-level, VPs and Directors within IT. • Sales Ability: Proven track record of success attaining sales quota through leveraging technical relationships to up-sell existing customers and calling on new leads/prospects to generate business within an assigned territory utilizing solution selling methodologies. • Communication: Advanced written and verbal communication skills. Proven ability to work with multiple levels of decision making. Clearly articulate technical solutions in writing, on the phone, using video, or in person. • Problem Solving: Expert problem-solving skills and ability to methodically understand and resolve complex issues across multiple products to integrate into a seamless customer solution. Must demonstrate the ability to focus ambiguous customer needs into specific, deliverable requirements. Must demonstrate creative solution development. • Work Style: Ability to work independently, part of a team or pull together and lead a team to build complex customer solutions. Must be able to build strong team relationships and easily transfer technical information. Ability to work under pressure with tight deadlines and on multiple projects simultaneously. Must be very detail oriented and demonstrate a high degree of accuracy. Attention to detail with good organizational capabilities. Ability to prioritize with good time management skills. • Presentation Skills: Must possess expert level communication skills capable of creating engaging proposals and presenting them to customers at any level of expertise. • Computer Skills: Advanced knowledge and usage of computer business applications such as Outlook, Word, Excel, Visio, and PowerPoint required. • Industry certification: In one or more specialized technologies. • Desired Skills: Experience in solution consulting - ITIL. Compensation This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors Location Based Pay Ranges: $115,763 - $154,350 in these states: AL, AR, AZ, IA, ID, KS, LA, MO, MS, MT, ND, NE, NM, OK, SD, UT, WI, and WY. $121,559 - $162,068 in these states: CO, MN, NV, and OR. $127,344 - $169,785 in these states: CA, IL, TX, and WA. Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process. Learn more about Lumen's: • Benefits • Bonus Structure #LI-Remote Requisition #: 340539 Background Screening If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page. Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Equal Employment Opportunities We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. Disclaimer The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions. In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.

Lead a large cross-functional team to deliver consumer services on time and within budget managing the full product lifecycle. | At least 8 years in product or technology development or 6 with a Master's, proficiency in Atlassian tools and project management methodologies. | Lumen is the trusted network for AI. We’re transforming how businesses connect, secure, and scale in an AI-driven world. By connecting people, data, and applications quickly, securely, and effortlessly, we help organizations move faster and unlock what’s next. At Lumen, people power progress. Our culture is built on teamwork, trust, and transparency, giving you the flexibility, support, and opportunity to make a lasting impact. We’re looking for top-tier talent ready to take on the challenge. Join us in building the future. The Role Responsible for leading a large cross-functional team in the development and delivery of Lumen Consumer services aligned with business objectives, priorities and the portfolio roadmap. On-scope, on-time, and on-budget delivery of the product portfolio objectives, including business requirements definition, driving cohesive end-to-end solutions, creation and management of project structures, as well as alignment of resources are critical to the success of strategic initiatives. This role requires adherence to prescribed stage-gate new product development methodology (including mix of rapid development and staged development based on program goals and deliverables), project management, change management processes, strong communication skills, and implementation of project/business based financial controls. Serving as a critical business leader in the on-going evolution of the company’s Product Solutions, the Lead Product Development Manager will establish relationships with key leaders from across the business and with external partners critical to the success of programs, including but not limited to direct interaction with individual contributors, manager, director, and vice president leadership. The Main Responsibilities Demonstrated ability to drive projects from Product Requirements Document (PRD) creation through production deployment and serve as the ultimate owner for assigned initiatives. Strong planning and execution support skills including facilitating monthly PC planning and retrospective ceremonies and supporting the planning cadence by ensuring work is accurately represented, dependencies are visible, priorities are organized, and planning discussions are based on delivery-ready information. Experience supporting planning operations through sprint close, backlog updates, planning readiness review, and ongoing Jira hygiene to ensure accurate reporting and continuity between sprint execution and monthly PC Planning. Advanced Atlassian skills, including query creation for Jira and Jira Product Discovery, dashboard and report development, backlog integrity, workflow hygiene, and maintenance of planning data needed to support PC Planning and execution visibility. Ability to identify and resolve risks, blockers, dependencies, and handoff gaps that may impact planning commitments, milestone attainment, or successful delivery. Strong cross-functional collaboration skills, with the ability to work across Product, Engineering, and business teams to support planning, execution, and project continuity. Ability to manage multiple projects and priorities while maintaining visibility, accuracy, and follow-through across the delivery lifecycle. Strong analytical, organizational, and problem-solving skills, including the ability to translate planning and execution data into actionable insight. Strong written and verbal communication skills, including the ability to provide status, escalate issues, and support alignment across stakeholders. Ability to support strategic initiatives from ideation through development and lifecycle management in a fast-changing environment with evolving processes and priorities. What We Look For in a Candidate Education: Bachelor’s Degree or equivalent education and experience Related Experience: Typically 8+ years of related experience in product development, product management, technology development or 6+ with a Masters degree Compensation This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. Location Based Pay Ranges $105,786 - $141,047 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY $111,074 - $148,099 in these states: CO HI MI MN NC NH NV OR RI $116,364 - $155,152 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process. Learn more about Lumen's: Benefits Bonus Structure #LI-Remote Requisition #: 341888 Background Screening If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page. Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Equal Employment Opportunities We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. Privacy Notice Lumen is committed to protecting the privacy and security of personal information collected during the recruitment and hiring process. Our Privacy Notice explains how we collect, use, disclose, and protect applicant information, as well as how individuals may request access to or deletion of their personal data. To review Lumen’s Privacy Notice, please visit: https://jobs.lumen.com/global/en/privacy-notice Disclaimer The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions. In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.

Lead initiatives translating commercial strategy into actionable tactics to drive sales and revenue growth. | Bachelor's degree with 5+ years in consulting, finance, telecom, or corporate strategy plus strong data analytics and executive communication skills. | About Lumen Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress. We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future. The Role This high-impact role is designed for a strategic, commercially focused professional who can pivot seamlessly from evaluating commercial risk to architecting and launching the sales programs that drive Lumen's growth. The Senior Lead Business Analyst is responsible for developing business insights, driving action with those insights, and transforming Lumen’s commercial strategy into actionable tactics to deliver sales and revenue results. This individual will progress AGT’s commercial objectives across all our business segments: Large Enterprise, Public Sector, Mid Markets, Wholesale, and our Partner community. These objectives include Funnel, Sales, Revenue, and Seller Productivity targets, which are key drivers of Lumen's growth. This role requires a strong understanding of Lumen’s services and commercial model. A successful candidate will demonstrate strong data analytics skills, deliver clear, compelling executive-level presentations, and develop impactful insights. This individual will have a track record of building and running successful commercial programs. This is an individual contributor role which requires the ability to influence and inspire across all levels of the organization from the Senior Leadership Team to all levels in the field. The Main Responsibilities • Synthesize complex information to into clear insights, and executive‑ and field-ready materials. Lead the creation of sales strategies, frameworks and motions to bring forward to customer facing teams • Lead structured analyses across funnel health, conversion, coverage, productivity, and program effectiveness—moving beyond reporting to clearly identify root causes, risks, and actionable levers for improvement • Lead high‑visibility initiatives with rigor and accountability. Plan and execute complex, multi‑stakeholder workstreams with disciplined project management owning timelines, dependencies, deliverables, and outcomes to ensure on‑time, in‑full delivery. In other words, lead the implementation of your recommendations: take the actions or ensure the actions are taken, then follow through lifecycle. • Influence decisions at the Senior Leadership Team level and motivate action in the field. • Ensure on-time and in-full fulfillment of all deliverables. Develop, communicate, and execute on project plans. • Measurable results. Responsible not only for delivery, but also for measurability of results tracking to Acceleration & Growth Team KPIs. • Cross-team collaboration. Align existing and new Lumen programs with our end-to-end sales and support methodology. Drive integration of AGT initiatives to ensure consistency and adoption across teams. • Partnership. Serve as a trusted thought partner to commercial leaders. Act as a strategic advisor to senior leaders by anticipating questions, pressure‑testing assumptions, and bringing structured thinking, data‑backed perspectives, and pragmatic recommendations to ambiguous or rapidly evolving business challenges. What We Look For in a Candidate • Bachelor's degree required, MBA or equivalent preferred. • At least 5 years of experience in management consulting, finance, telecommunications, sales or customer success, corporate strategy, or product. • Proven success building and running commercial programs. • Data analytics skills with demonstrated track record required. • Advanced PowerPoint and Excel. • Ability to translate data into insights, and insights into action. • Proven ability to formulate, communicate, and execute strategy. • Demonstrated ability to connect relationally with both technical and line of business executives. • An innovative thinker who is creative in solving problems and bringing opportunities for growth. • Ability to analyze information, ask questions and gain insights that lead to strategic answers • Well versed in all business functions, including CS, sales, marketing, finance, revenue operations, and IT. • Enjoys ambiguity and can define a path forward regardless of roadblocks or challenges • Executive presentation skills essential including strong PowerPoint and verbal communication. • Conversant in common Lumen systems, tools, and processes. • Nice to have: data science background and tools (SQL, Python, PowerBI, Palantir, Databricks, etc.) Compensation This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. Location Based Pay Ranges $105,786 - $141,047 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY $111,074 - $148,099 in these states: CO HI MI MN NC NH NV OR RI $116,364 - $155,152 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process. Learn more about Lumen's: Benefits Bonus Structure `#LI-Remote What to Expect Next Requisition #: 341576 Background Screening If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page. Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Equal Employment Opportunities We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. Privacy Notice Lumen is committed to protecting the privacy and security of personal information collected during the recruitment and hiring process. Our Privacy Notice explains how we collect, use, disclose, and protect applicant information, as well as how individuals may request access to or deletion of their personal data. To review Lumen’s Privacy Notice, please visit: https://jobs.lumen.com/global/en/privacy-notice Disclaimer The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions. In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.

Manage end-to-end project lifecycle for complex Dark Fiber and Colocation deployments ensuring successful delivery through coordination and risk mitigation. | Bachelor's degree and 5+ years in large-scale physical network infrastructure projects with PMP preferred. | Lumen is the trusted network for AI. We’re transforming how businesses connect, secure, and scale in an AI-driven world. By connecting people, data, and applications quickly, securely, and effortlessly, we help organizations move faster and unlock what’s next. At Lumen, people power progress. Our culture is built on teamwork, trust, and transparency, giving you the flexibility, support, and opportunity to make a lasting impact. We’re looking for top-tier talent ready to take on the challenge. Join us in building the future. The Role The Lead Project Manager is the primary single point of contact for large-scale Dark Fiber and Colocation deployments with significant complexity and unique requirements. This role is responsible for planning, organizing, and managing customer implementations to meet scope, schedule, budget, and overall delivery outcomes. This position leads the execution of complex, infrastructure-focused solutions, ensuring alignment across engineering, construction, operations, vendors, and customers. Engagement is based on PMO criteria and standards. The Main Responsibilities Develop, plan, and manage end-to-end implementation activities for Dark Fiber and Colocation programs throughout the project lifecycle Own accountability for on-time project completion and successful delivery Analyze work plans and schedules and produce detailed project progress, risk, and executive-level status reporting Manage resource requirements and allocation across internal teams and third-party vendors Coordinate and facilitate project meetings with customers and internal stakeholders Develop and distribute timely meeting minutes, track and manage action items, and ensure deliverables are met according to schedule Identify, assess, and manage risks, dependencies, and impacts; develop mitigation plans and escalate as required Establish clear program objectives, success criteria, and delivery milestones; utilize formal change control processes to manage scope and schedule changes Act as project team leader and maintain accountability for overall program success Partner with cross-functional organizations to define KPIs, process standards, policies, and procedures associated with complex infrastructure projects Ensure adherence to all project governance, safety, and compliance requirements Reiterate scope, roles, responsibilities, and timelines regularly to ensure alignment and clarity across all parties Exercise sound judgment to make business decisions impacting the project, customer, or company, including the authority to pause activities when risks or impacts warrant Identify and ensure participation of all required internal teams and external vendors necessary for on-time delivery within budgetary constraints Negotiate milestone dates based on fiber availability, construction readiness, and colocation capacity to balance customer commitments and company objectives Serve as the customer-facing single point of contact throughout the lifecycle of the project, often supporting strategic and global customers Identify opportunities to expand scope or future infrastructure needs and engage the Sales organization as appropriate Understand customer business drivers, long-term capacity needs, and network strategies to ensure solutions align with future growth Deliverables include project assessments, team formation, schedules, executive status and jeopardy reporting, risk analysis, and post-implementation reviews Act as a mentor and leader to other project management teammates What We Look For in a Candidate Minimum Qualifications Bachelor’s Degree and/or 5+ years of related experience Demonstrated experience delivering Dark Fiber, Colocation, and large-scale physical network infrastructure projects Preferred Qualifications Experience with multiple of the following: Dark Fiber Colocation Outside Plant (OSP) construction and splicing Inside Plant (ISP) and rack, power, and cross-connect installations OTDR Fiber Analysis Optical transport readiness (customer-lit environments) Experience leading multiple, highly complex infrastructure projects in the telecommunications or data center industry Project Management Professional (PMP) 6+ years of project management experience Compensation This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. Location Based Pay Ranges $82,969 - $110,625 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY $87,117 - $116,156 in these states: CO HI MI MN NC NH NV OR RI $91,266 - $121,688 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process. Learn more about Lumen's: Benefits Bonus Structure #LI-Remote Requisition #: 341800 Background Screening If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page. Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Equal Employment Opportunities We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. Privacy Notice Lumen is committed to protecting the privacy and security of personal information collected during the recruitment and hiring process. Our Privacy Notice explains how we collect, use, disclose, and protect applicant information, as well as how individuals may request access to or deletion of their personal data. To review Lumen’s Privacy Notice, please visit: https://jobs.lumen.com/global/en/privacy-notice Disclaimer The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions. In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.