Lumen Technologies

Lead software development with Tier 2/3 support, root cause analysis, performance optimization, monitoring tool design, and automation scripting. | 5+ years experience with Java microservices, Spring Boot, REST APIs, RDBMS/NoSQL, CI/CD pipelines, and Kubernetes/Docker deployment. | About Lumen Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress. We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future. The Role The Lead Software Developer understands the software development lifecycle (from coding to support) and understands various automation tools for developing CI/CD pipelines. This role will shape how Lumen combines the latest technologies and services to automate all aspects of software deployment and application lifecycle management. Passionate about software automation and quality is always a priority. This role will collaborate with key stakeholders across the engineering organization product owners, developers, and testers to design, develop, and implement solutions to deliver amazing user experiences and optimize and automate business and technical processes. This role will have responsibility for translating product vision and turning requirements into reality. Location This is a work from home position within the US. The Main Responsibilities Provide Tier 2/3 support for issues across portal services by troubleshooting and resolving technical issues in test and production environments. Lead root cause analysis and post-mortem processes to ensure continuous improvement. Performance Optimization and monitor system performance and proactively identify bottlenecks or degradation. Implement tuning strategies across application layers, databases, and infrastructure. Drive initiatives to improve latency, throughput, and resource utilization. Monitoring & Observability Design and maintain dashboards, alerts, and metrics using tools like CloudWatch, Grafana, or similar. Ensure comprehensive coverage of system health indicators and business KPIs. Automation & Infrastructure as Code Develop and maintain automation scripts and tools for deployment, scaling, and recovery. Use Terraform, or similar IaC tools to manage AWS resources. Automate routine operational tasks to improve efficiency and reduce human error. Engineering Participate in reliability reviews. Advocate for resilient architecture and fault-tolerant design patterns. Collaboration & Communication Work closely with software engineers, DevOps, and product teams to align reliability goals. Document processes, runbooks, and best practices for knowledge sharing. Provide mentorship and guidance on reliability and operational excellence. Create and maintain detailed technical documentation for software solutions. Stay up to date on the latest software engineering trends and technologies. What We Look For in a Candidate Minimum Requirements 8+ years professional experience with a Bachelor's Degree or equivalent education and experience 6+ years professional experience with a Master's Degree or equivalent education and experience 5 years overall professional software development experience. Experience in API development using Java Microservices and Spring Boot framework Experience in developing REST APIs using microservice architecture. Experience in using RDBMS like Oracle, MySQL, SQL, and NOSQL. Experience in implementing CI/CD, preferably using GitHub/Jenkins Experience in deploying apps to Kubernetes/Docker Preferred Requirements Experience in developing apps that operate using Confluent Kafka Knowledge of GraphQL Development experience in Python Experience with Agile/SCRUM Methodologies and development practices Certifications in AWS or related technologies is a plus. Compensation This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. Location Based Pay Ranges $105,786 - $141,047 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY $111,074 - $148,099 in these states: CO HI MI MN NC NH NV OR RI $116,364 - $155,152 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process. Learn more about Lumen's: Benefits Bonus Structure Requisition #: 340535 Equal Employment Opportunities We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. Disclaimer The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.

Provide technical support and troubleshooting for complex enterprise IT systems, including storage, networking, and virtualization environments. | Experience in technical support and troubleshooting across multiple platforms with strong communication and collaboration skills. | About Lumen Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress. We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future. The Role As a Senior Information Security Engineer (Insider Risk), you will play a key role in protecting Lumen data and systems from insider threats. You will support the design, implementation, administration, and troubleshooting of Insider Risk Program technologies including User Activity Monitoring (UAM), User Entity Behavior Analytics (UEBA) and SOAR/SIEM platforms, and Data Loss Prevention (DLP) tools. You will build relationships with internal stakeholders, vendors and peers to integrate systems and data, comply with appropriate security and privacy requirements, and ensure the technologies are optimized and working as intended. Location This is a remote opportunity open to candidates located anywhere in the U.S. and Canada. The Main Responsibilities Implement, configure, maintain, and troubleshoot insider threat tools including UAM, UEBA, DLP, etc. Collaborate with stakeholders on system and data integration, compliance with security and privacy requirements, and alert tuning. Research and identify gaps and recommend solutions to mitigate emerging insider threats and risks across the company. Evaluate and implement AI tools to assist insider threat detection and investigations. Produce and maintain technical documentation. Consult as security subject matter expert with network architects, engineers, and others on solutions to security problems. Recommend new security policy, standards, best practices, and system configuration standards. Coordinate activities across multiple departments and business units. Explore threat hunting opportunities, conduct insider threat investigations, and other duties as assigned. What We Look For in a Candidate Required: Bachelor’s degree in a related field or equivalent combination of Associate’s degree, certifications, and work experience 3+ years of relevant work experience Experience with a broad range of tools and technologies including User Activity Monitoring (UAM), User Entity Behavior Analytics (UEBA) and SOAR/SIEM platforms, and Data Loss Prevention (DLP). Excellent organizational and project management skills Excellent Information Technology skills Ability to communicate effectively, work in multidisciplinary environments, and collaborate with a variety of stakeholders to resolve issues Ability to handle confidential and sensitive information with appropriate discretion Preferred: Experience with and knowledge of insider threat principles and programs, including monitoring user activity alerts and conducting investigations. Experience working with AI tools and developing AI agents. Experience with MS Purview, DTEX, Proofpoint, and similar vendors. Possesses leadership qualities and persuades stakeholders to achieve positive outcomes. Education Bachelors or Equivalent Masters or Equivalent Compensation This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. Location Based Pay Ranges: $82,969 - $110,625 in these states: AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK, PA, SC, SD, TN, UT, VT, WI, WV, and WY. $87,117 - $116,156 in these states: CO, HI, MI, MN, NC, NH, NV, OR, and RI. $91,266 - $121,688 in these states: AK, CA, CT, DC, DE, IL, MA, MD, NJ, NY, TX, VA, and WA. Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process. Learn more about Lumen's: Benefits Bonus Structure #LI-Remote Requisition #: 341378 Background Screening If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page. Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Equal Employment Opportunities We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. Disclaimer The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions. In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.

Lead project controls governance and strategic projects to improve analytics and ensure alignment with strategic goals. | Bachelor's degree with 12+ years experience in telecom project controls, predictive modeling, and risk assessment. | About Lumen Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress. We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future. The Role As a Senior Lead Project Controls Specialist, you will be responsible for leading the project controls governance processes with the internal cross-functional teams to manage intake requests and requirements gathering for our project management system. You will also be responsible for leading strategic projects, interfacing with cross-functional teams to lead improvements, requirements gathering and contributing to the overall strategic vision of the Custom Networks organization by integrating a broad range of ideas regarding Custom Networks analytics. The Main Responsibilities Lead, define and manage initiatives and projects to develop Custom Networks predictive models (e.g. Strategic Roadmaps, Deployment Trends, Identifying potential risks/threats, data management and governance) Lead and manage the analytics of different customers deployment, identify areas of improvements, simplify process or way-of-work to meet the demand Define, assess and evaluate alternative solutions to ensure alignment with the strategies, target objects are met Ensure that the area of concerns on the deployment are addressed well ahead of time and report to the leadership team Ensure alignment of projects with agreed strategic and operational goals Oversee the Enterprise PMO, with PM’s assigned to only strategic end-to-end company level initiatives Align data and solutions to business end-to-end boundaries and build a capable best practice staff of experts in key areas to align with each of the organizations Review the deployment continuously, identify patterns and recommend for improvements Evaluate the strategic contribution and alignment with overall strategies and architectures Identify and standardize the processes to support deployment Evaluate Risks and Issues and support other functions within project control organization What We Look For in a Candidate Required Bachelor's degree or equivalent education and relevant experience, preferably from Telecommunication industry 12 + years’ of experience or 8+ years with Master's in the Wireline/Wireless/Transport Network deployment domain Worked on various models like Predictive models, Risk Assessment Compensation This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. Location Based Pay Ranges $103,711 - $138,281 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY $108,896 - $145,195 in these states: CO HI MI MN NC NH NV OR RI $114,082 - $152,109 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process. Learn more about Lumen's: Benefits Bonus Structure #LI-Remote Requisition #: 340940 Background Screening If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page. Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Equal Employment Opportunities We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. Disclaimer The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions. In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.

Lead the architecture and modernization of enterprise cloud, data, and AI platforms, guiding strategic technology decisions and standards. | Extensive experience in cloud-native architectures, data lake/warehouse technologies, AI systems, and leadership in large-scale platform transformations. | About Lumen Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress. We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future. The Role We are seeking a visionary, hands on Chief Technologist to drive the next generation of Lumen’s Digital Platform, AI Platform, Data ecosystem, and AI capabilities. This role is ideal for a distinguished technologist with a proven track record of leading large scale platform transformations, modernizing architectures, and driving AI first engineering across complex global organizations. The ideal candidate brings deep expertise in cloud platforms, distributed systems, data architecture, and Agentic/Generative AI, combined with the leadership needed to shape company wide architectural standards, influence senior stakeholders, mentor engineering leaders, interface with customers, and guide strategic decision making. The Main Responsibilities Digital Platform Architecture Leadership Own and evolve the end to end software architecture for the Lumen Digital Platform, ensuring world class customer experience, performance, resilience, and compliance. Architect systems that scale to global enterprise workloads and unify disparate cloud, networking, compute, and storage services. Lead senior architect forums, drive architectural governance, and define cross functional patterns, blueprints, and standards. Enable platform modernization by guiding transitions to cloud native, microservices based, and AI augmented engineering practices. Data Architecture Ownership Define and drive the enterprise Data Architecture roadmap, including the adoption and optimization of platforms such as Databricks, Palantir, and next generation data lake house technologies. Lead migration from legacy data systems to modern, scalable, secure data platforms. Architect data flows for both traditional data processing pipelines and emerging AI/ML workflows. Ensure data platforms meet the highest standards of security, governance, and operational excellence. AI Architecture & Transformation Lead the design and deployment of AI architecture supporting both internal engineering productivity and customer facing intelligent experiences. Drive the integration of Agentic AI, generative models, and AI first workflows into the company’s operational and product ecosystems, while also being a champion for this in the external industry. Partner with AI governance and cross functional teams to promote rapid, safe, and ethical AI adoption across the enterprise. Evaluate new AI technologies, select strategic partners, and define reference architectures for AI systems. Enterprise API Own and evolve the enterprise API Architecture strategy and roadmap, including platform direction, standards, and governance mechanisms that scale across multiple lines of business. Serve as a senior architecture executive who drives consistency, standards, and best practices across engineering leadership and stakeholder groups. Lead the team that sets APR standards, enabling compliance and ensuring APIs align with enterprise security and DevSecOps requirements. What We Look For in a Candidate Required Experience 15+ years of experience in software architecture, cloud platforms, API, or distributed systems engineering. 10+ years of proven leadership experience architecting large scale cloud platforms or operating systems. Deep expertise in modern data architecture, data lake/lake house patterns, pipeline design, and platform modernization. Hands on architecture experience with AI systems, generative AI frameworks, or intelligent platform capabilities. Technical Strengths Distributed systems, cloud native architectures, platform engineering experience/expertise. Agentic AI, ML platform design, model integration experience/expertise. Data architecture (Databricks, Palantir, transformations). Networking systems (as applicable for platform depth). Ability to translate business requirements into scalable, market leading architectures. Leadership Skills Proven track record influencing CTO level and executive stakeholders. Experience mentoring and guiding senior architects and engineering leaders and individual contributors. Ability to represent Lumen in industry groups, conferences, and other external events. Compensation This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. Location Based Pay Ranges $242,838 - $323,783 in all states. Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process. Learn more about Lumen's: Benefits Bonus Structure #LI-Remote What to Expect Next Requisition #: 341396 Background Screening If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page. Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Equal Employment Opportunities We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. Disclaimer The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions. In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.

Lead cybersecurity architecture and engineering for federal security services, ensuring compliance and modernization. | 15+ years in cybersecurity, deep expertise in federal compliance frameworks, and leadership experience in mission-critical environments. | About Lumen Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress. We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future. The Role The Senior Director of Security Architecture & Engineering leads cybersecurity architecture and engineering for Lumen’s Public Sector portfolio. This role owns the strategy and technical roadmap for federal security services, ensuring compliance with FISMA, FedRAMP High, NIST 800‑53, TIC 3.0, CMMC, and related requirements. You will guide cloud and network security architecture, secure design practices, and ongoing modernization efforts while partnering with executives, government stakeholders, and cross‑functional teams. This Senior Director role is a critical executive position that ensures Lumen’s public sector security services remain highly secure, compliant, and technically superior in a rapidly evolving landscape. The ideal candidate is a visionary leader who can marry deep technical expertise with strategic business insight – someone who can chart a course for the future of security solutions and galvanize teams to turn that vision into reality. If you are excited by the challenge of protecting government networks with state-of-the-art architectures and leading a talented team in delivering on that mission, we encourage you to apply. Location This is a remote position open to candidates based anywhere in the U.S. The Main Responsibilities Set the vision and multi‑year roadmap for public‑sector security architecture and secure service delivery. Provide executive oversight of network, cloud, identity, and data‑protection architectures aligned to FedRAMP and federal standards. Lead compliance strategy across FISMA, RMF, FedRAMP ATOs, and continuous monitoring. Represent Lumen as a senior technical SME with government CIO/CISO stakeholders and internal executives. Drive modernization of security platforms, cloud migration, automation, and SOC/SIEM evolution. Lead and develop a high‑performing team of security architects and engineers. Partner closely with Product, Operations, Program Management, and Compliance to deliver secure, reliable, and compliant solutions. What We Look For in a Candidate 15+ years in cybersecurity or network engineering; 5–7+ years leading security architecture for mission‑critical or regulated environments. Deep expertise in federal compliance frameworks (FISMA, NIST RMF, FedRAMP, TIC 3.0, CMMC). Broad technical mastery across cloud security, network architecture, identity, SIEM/SOC design, automation, and modern security platforms. Strong executive communication and stakeholder‑management skills. Proven ability to define strategy, build roadmaps, and drive cross‑functional execution. Master’s degree required; CISSP/CISM preferred. U.S. citizenship and federal fuitability clearance required. Secret+ clearance preferred. Financial acumen in budgeting, cost modeling, and investment planning. Compensation This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. Location Based Pay Ranges: $171,447 - $228,596 in these states: AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK, PA, SC, SD, TN, UT, VT, WI, WV, and WY. $180,020 - $240,026 in these states: CO, HI, MI, MN, NC, NH, NV, OR, and RI. $188,592 - $251,456 in these states: AK, CA, CT, DC, DE, IL, MA, MD, NJ, NY, TX, VA, and WA. Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process. Learn more about Lumen's: Benefits Bonus Structure #LI-Remote Requisition #: 341138 Background Screening If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page. Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Equal Employment Opportunities We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. Disclaimer The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions. In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.

Design, develop, and support automation, data pipelines, and enterprise data platforms supporting modernization initiatives. | Requires 3+ years of software development experience with enterprise systems, proficiency in Python, SQL, Shell scripting, Apache Spark, Kafka, Azure, Java, and Spring Boot, along with experience in data governance and CI/CD practices. | About Lumen Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress. We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future. The Role This role partners within a team environment to design, develop, test, and support automation, account-domain services, and cloud-based data platforms of moderate to high complexity. The Software Developer II will play a critical role in maintaining and enhancing account and customer domain functions, enabling data reliability, automation, and AI-ready data pipelines that support enterprise modernization initiatives. This position is a critical backfill supporting modernization, cloud data migration, and operational stability across North American business systems. Location This is a Work From Home position available from any US-based location. You must be a US Citizen or Permanant Resident/Green Card for consideration. The Main Responsibilities Design, develop, test, implement, and maintain software and automation solutions supporting data driven subject domains, including account/customer domains. Develop and maintain automation scripts for data migration, payload generation, fallout handling, and reconciliation processes. Build and support data integration pipelines across source, downstream systems, and cloud platforms to ensure data accuracy and traceability. Implement monitoring, reconciliation frameworks, and audit controls to improve operational reliability and SLA compliance. Leverage Apache Spark and Databricks to support large-scale data processing and modernization initiatives. Support event-driven architectures using Kafka for real-time data publishing and system integration. Contribute to AI and analytics enablement, ensuring data pipelines are AI-ready and aligned with governance standards for leadership dashboards and insights. Participate in design walkthroughs, code reviews, and cross-team collaboration to ensure technical quality and continuity. Provide on-call and production support for critical data hub and account-domain processes. Create and maintain technical documentation and support knowledge transfer across teams. What We Look For in a Candidate 3+ years of professional software development experience. Strong experience with enterprise systems, account/customer domains, and enterprise data integration. Proficiency in Data Engineering & Databases - PostgreSQL knowledge (queries, migrations, performance tuning), understanding of ETL concepts Proficiency in Python, SQL, and Shell scripting for automation and data processing. Hands-on experience with Apache Spark, Databricks, and distributed data processing. Experience with Kafka or event-driven architectures, including Kafka Connect and JDBC connectors Experience with Cloud & Infrastructure - Azure hands-on experience, especially AKS (Kubernetes), and familiarity with cloud networking, SSL/certificates, and deployments Proficiency in Java & Spring Boot - building and maintaining web services/REST APIs Understanding of AI-ready data pipelines, metadata governance, and analytics enablement. Experience with CI/CD & Version Control - GitHub, basic DevOps practices, and working within Jira-driven sprint workflows. Experience building reconciliation, monitoring, and audit frameworks for enterprise systems. Strong collaboration and communication skills, including documentation and walkthroughs. Experience with Informatica is a plus. Compensation This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. Location Based Pay Ranges $67,703 - $90,270 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY $71,088 - $94,784 in these states: CO HI MI MN NC NH NV OR RI $74,474 - $99,297 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process. Learn more about Lumen's: Benefits Bonus Structure #LI-Remote Requisition #: 341263 Background Screening If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page. Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Equal Employment Opportunities We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. Disclaimer The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions. In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.

Supervising network repair, monitoring, troubleshooting, and coordinating with internal and external teams to ensure service continuity. | Experience in network operations, incident management, automation, AI tools, and team leadership. | About Lumen Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress. We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future. The Role Provides direct supervision to a team of technicians providing proactive and reactive network repair, surveillance, monitoring, troubleshooting, coordination, and restoration of service-affecting or potentially affecting network events/issues. Technicians frequently collaborate with Customers, Vendors, Local Exchange Carriers, and other internal Lumen workgroups. Typically, the interaction is during the time of a service outage. This position is responsible for providing Superior Service to our growing customer base. The Main Responsibilities Technical & Digital Skills -Working knowledge of modern IT/Network Operations, including monitoring tools, ticketing systems, SLAs, and incident management practices. -Understanding of automation and AI‑assisted operations (AIOps) concepts, including using analytics, dashboards, and AI tools to improve efficiency, reduce manual effort, and support decision‑making. -Ability to analyze operational data, trends, and KPIs to drive continuous improvement and meet performance objectives. Leadership & People Management -Proven ability to lead, coach, and develop technical staff, including onboarding, training, performance feedback, and formal reviews in alignment with company policy. -Strong capability to manage staffing levels, schedules, and workload distribution to meet operational demands and service levels. -Demonstrated experience handling escalations, conflict resolution, and cross‑team collaboration, maintaining professionalism under pressure. -Ability to foster positive employee relations and support organizational change, including adoption of new tools, processes, and automation. -Be available for after hour's escalations/engagement by employees, customers, or management (On Call rotation duties). What We Look For in a Candidate Communication & Business Acumen -Strong written and verbal communication skills, with the ability to translate technical issues into clear updates for leadership and stakeholders. -Owns escalated issues end‑to‑end, coordinating with internal and external partners to drive resolution. Provides regular escalation updates, monitors performance, and takes corrective action as needed to meet or exceed operational objectives. -Experience preparing and presenting daily, weekly, and monthly operational reports, including metrics, risks, and improvement recommendations. -Ability to balance operational execution with continuous improvement, cost awareness, and alignment to departmental and corporate objectives. -Experience supporting technology transformation, automation initiatives, or AI‑enabled workflows in operations environments. Compensation This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. Location Based Pay Ranges: $82,969 - $110,625 in these states: AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK, PA, SC, SD, TN, UT, VT, WI, WV, and WY. $87,117 - $116,156 in these states: CO, HI, MI, MN, NC, NH, NV, OR, and RI. $91,266 - $121,688 in these states: AK, CA, CT, DC, DE, IL, MA, MD, NJ, NY, TX, VA, and WA. Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process. Learn more about Lumen's: Benefits Bonus Structure #LI-Remote Requisition #: 340941 Background Screening If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page. Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Equal Employment Opportunities We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. Disclaimer The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions. In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.

Developing and maintaining complex, multi-tiered software architectures, including UI, APIs, and databases, in a fast-paced environment. | Requires full-stack experience, proficiency in JavaScript/TypeScript frameworks, RESTful and GraphQL APIs, SQL and NoSQL databases, and experience with automated testing and version control. | About Lumen Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress. We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future. The Role The Senior Software Developer is a hands-on role that contributes to translating product requirements into production-ready software and supporting to design, develop, test, and debug complex, first-in-class software. This contributor will apply existing technical and applicable domain knowledge and help implement new and approved technologies and processes for sustaining business solutions and development practices. They are a voice in the application of principles and concepts and use of methodologies, tools, documentation, and test procedures to complete projects. They will be a key member of the Lumen Digital organization and is a self-starter with a can-do attitude and must be agile within a fast-moving business and a technical environment. Location This is a work from home position within the US. The Main Responsibilities Resolving issues in a complex and multi-tiered integration architecture between UIs, APIs, CI/CD pipelines, subsystems, and databases in non-production and production environments Effectively communicating with peers, product owners, and management to resolve issues as needed and statuses of assignments using collaboration and productivity tools with Jira, Confluence Deep understanding of technical areas, including business processes implemented in the team's applications and delivery of solutions in accordance with architectural direction Engagement in all aspects of the development life cycle including design, coding, reviews, testing, deployment, and support Application of principles, concepts, and methodologies, tools, processes and protocols to successfully deliver projects Contributing to design and architecture solutions for integration workflows and order management systems Working with various teams to deliver business impacting projects Analyzing metrics to maximize performance, ability, and availability What We Look For in a Candidate Full-stack engineering experience with a variety of technologies to implement software solutions including but not limited to developing: Robust, secure, responsive frontends utilizing frameworks using: JavaScript, TypeScript, and JavaScript frameworks. Experience with Vue.js is beneficial as well as Effector and Mirage JS CSS, pre-processors, libraries, and translating UX design specifications Resilient, secure, RESTful and GraphQL APIs, micro-service architectures using Java (Spring Boot) and Go (Gin, Beego, Echo, Kit, Fiber) designed and documented with OpenAPI and SwaggerHub Enterprise-scale data persistence using SQL and NoSQL with the ability to write and understand secure, complex queries for both relational and non-relational data models, aggregation, caches, and indexes Automated testing suites using Playwright, Vitest, and/or Jest Experience with code versioning using Git and GitHub SCRUM and SCRUM at Scale 4+ years professional experience with a Bachelor's degree in computer science, information systems, or related field, or equivalent education and a demonstrable history of development roles with expanding responsibilities and corresponding successful deliveries Compensation This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. Location Based Pay Ranges $84,629 - $112,838 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY $88,860 - $118,480 in these states: CO HI MI MN NC NH NV OR RI $93,092 - $124,122 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process. Learn more about Lumen's: Benefits Bonus Structure Requisition #: 341375 Background Screening If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page. Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Equal Employment Opportunities We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. Disclaimer The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions. In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.

Manage and oversee telecommunication network repair projects, coordinate with vendors and stakeholders, and ensure network integrity and compliance. | Minimum 2-3 years in telecommunication network engineering or related field, with project management skills and familiarity with systems like CAD, GIS, and Microsoft Office. | About Lumen Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress. We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future. The Role • End to end project management for various projects involving the maintenance and repair of OSP fiber facilities. • Oversee the repair process from temporary to permanent completion and ensure that the repairs meet the quality, budget, and timelines expected. • Build relationships, manage, and supervise engineering vendors, construction contractors, various trade workers, and project managers. • Effective workload balancing among resources to maintain schedules. • Effectively manage the quality and completion of work by all vendors through inspecting, identifying, and correcting any issues. • Field interface for all repair engineering or construction. • Report on the progress of all repair projects and update key stakeholders and applicable systems. • Creating MOPs for all maintenance activities on the fiber network. • Act as an escalation point for less tenured team members • Multi-discipline expertise and responsibility for isolating and restoring complex network impairments. • Must have the ability to work after normal business hours and/or perform shift work as needed to perform needs of the business. Location This is a work from home position within the U.S. The Main Responsibilities • Repair and maintain the network according to Lumen's objectives, standards, and specifications. • Apply in-depth knowledge of the network and networking protocols along with excellent communication skills to perform in-depth troubleshooting. • Supports the Outside Plant (OSP) fiber network by performing on-call duties, network troubleshooting, maintenance, repairs and analyzes complex network issues to provide short-term and/or long-term resolution plans. • Manage and review the creation and receipt of engineering drawings, plans, specifications, contracts, and permits. • Coordinate and communicate with internal and external parties including customers, vendors, contractors, regulators, and utility companies. • Ensure compliance with all applicable codes, regulations, policies, and procedures for the network projects. • Be able to perform network audit activities, be able to read As-builts and maintain the 3GIS database ensuring records are accurate at all times to maintain the integrity of our network. What We Look For in a Candidate • Bachelor’s degree or equivalent education with 2-3 years of relevant experience. • Minimum of 5 years of experience in telecommunication network engineering, construction, maintenance, and repair environments. • Possesses project management and coordination skills, as well as strong technical, analytical, problem-solving, and communication skills. • Knowledgeable and able to work in appropriate systems, such as CAD, GIS, and Microsoft Office. • Ability to organize and manage multiple priorities under tight deadlines. • Ability to build relationships with cross functional partner departments, vendors, and developers. • Fluent on current approved products and technology. Compensation This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. Location Based Pay Ranges $64,668 - $86,190 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY $67,875 - $90,500 in these states: CO HI MI MN NC NH NV OR RI $71,108 - $94,809 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process. Learn more about Lumen's: Benefits Bonus Structure #LI-Remote #LI- PB1 Requisition #: 340934 Background Screening If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page. Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Equal Employment Opportunities We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. Disclaimer The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions. In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.

Develop and deploy scalable, secure software applications using modern cloud and CI/CD practices. | Requires 4-6+ years of experience in software development with expertise in Java, Node.js, cloud deployment, and containerization. | About Lumen Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress. We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future. The Role As a Senior Software Developer at Lumen, you will leverage cutting-edge technologies to design, develop, and deploy software solutions that drive innovation and efficiency. This role requires a solid understanding of modern coding practices, continuous integration and delivery (CI/CD) pipelines, and cloud-based deployment strategies. Location This is a Work From Home position available from any US-based location. US Citizenship or Permanent Residence/Green Card is required for consideration. The Main Responsibilities Develop, test, and maintain software applications using Java with experience in Node.js, VueJS, or NestJS. Python or GoLang is a plus. Build scalable and secure APIs and MicroApps for integration within complex systems. Collaborate with cross-functional teams to implement CI/CD pipelines utilizing GitHub for seamless software delivery. Deploy applications to cloud-based environments, ensuring high availability and performance. Apply DevSecOps principles to enhance security and reliability in the development lifecycle. Participate in code reviews and ensure adherence to coding standards and best practices. Understand various network topologies and integrate software solutions accordingly. What We Look For in a Candidate Bachelor’s degree in Computer Science, Software Engineering, or a related field. 4 to 6+ years of professional experience in software development, with demonstrated expertise in Java with experience in Node.js, VueJS, or NestJS. Experience in cloud-based deployments. Containerization with Docker, Kubernetes in AWS (EC2, ECS, EKS) Database knowledge and experience in MongoDB, NoSQL, or PostgreSQL. Familiarity with network topologies and network equipment configuration Temporal.io workflow management preferred experience Knowledge of generative AI development techniques and tools is a plus Strong analytical skills and ability to adapt to changing technologies. Compensation This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. Location Based Pay Ranges $84,629 - $112,838 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY $88,860 - $118,480 in these states: CO HI MI MN NC NH NV OR RI $93,092 - $124,122 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process. Learn more about Lumen's: Benefits Bonus Structure #LI-Remote Requisition #: 341294 Background Screening If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page. Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Equal Employment Opportunities We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. Disclaimer The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions. In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.

Lead complex software development, troubleshooting, and performance optimization, with a focus on reliability and automation in a cloud environment. | Requires 8+ years in software development, expertise in Java, Node.js, VueJS or NestJS, cloud deployment, containerization, and database experience. | About Lumen Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress. We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future. The Role Lead in the team effort to design, develop, code, test and debug new complex software or significant enhancements to existing complex software. Lead review of input for documentation of new or existing software. Apply existing and introduce new and approved technologies to develop solutions. Lead others in the application of principles, theories and concepts and use of methodologies, tools, documentation processes and test procedures to complete projects. Location This is a Work From Home position available from any US-based location. US Citizenship or Permanent Residence/Green Card is required for consideration. The Main Responsibilities Primary Provide Tier 2/3 support for issues across network services by troubleshooting and resolving technical issues in test and production environments. Lead root cause analysis and post-mortem processes to ensure continuous improvement. Performance Optimization Monitor system performance and proactively identify bottlenecks or degradation. Implement tuning strategies across application layers, databases, and infrastructure. Drive initiatives to improve latency, throughput, and resource utilization. Monitoring & Observability Design and maintain dashboards, alerts, and metrics using tools like CloudWatch, Grafana, or similar. Ensure comprehensive coverage of system health indicators and business KPIs. Automation & Infrastructure as Code Develop and maintain automation scripts and tools for deployment, scaling, and recovery. Drive AI adoption strategy for innovative solutions Automate routine operational tasks to improve efficiency and reduce human error. Participate in reliability reviews. Advocate for resilient architecture and fault-tolerant design patterns. Collaboration & Communication Work closely with software engineers, DevOps, and product teams to align reliability goals. Document processes, runbooks, and best practices for knowledge sharing. Provide mentorship and guidance on reliability and operational excellence. Create and maintain detailed technical documentation for software solutions. Stay up to date on the latest software engineering trends and technologies. What We Look For in a Candidate Bachelor’s degree in Computer Science, Software Engineering, or a related field 8+ years of professional experience in software development, with demonstrated expertise in Java with experience in Node.js, VueJS, or NestJS. Experience in cloud-based deployments. Containerization with Docker, Kubernetes in AWS (EC2, ECS, EKS) Database knowledge and experience in MongoDB, NoSQL, or PostgreSQL. Familiarity with network topologies and network equipment configuration Temporal.io workflow management preferred experience Knowledge of generative AI development techniques and tools is a plus Strong analytical skills and ability to adapt to changing technologies. Compensation This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. Location Based Pay Ranges $103,711 - $138,281 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY $108,896 - $145,195 in these states: CO HI MI MN NC NH NV OR RI $114,082 - $152,109 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process. Learn more about Lumen's: Benefits Bonus Structure #LI-Onsite Requisition #: 340551 Background Screening If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page. Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Equal Employment Opportunities We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. Disclaimer The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions. In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.

Design, develop, and maintain scalable cloud-native applications with a focus on network orchestration and microservices architecture. | Requires 7+ years of experience in Java, Go, or Python, expertise in network automation, and strong DevOps and cloud infrastructure skills. | About Lumen Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress. We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future. The Role The ideal candidate will be a key member of the (STEPN) Software, Technology, Engineering, Product & Networking) organization. We are seeking a highly qualified and experienced Senior Lead Software Network Developer to join our fast-paced and innovative team. This role is responsible for guiding the design, development, and deployment of scalable, resilient software solutions within a cloud-native architecture to manage and aggregate Network orchestration. The position involves providing strategic technical direction across the creation and integration of multiple complex systems and Networks, translating business requirements into effective technical designs, and contributing to the evaluation and selection of IT solutions aligned with specific business processes. Local This position is Work From Home available from any US-based location. You must be a US Citizen or Permanent Resident/Green Card for consideration. The Main Responsibilities Design, develop, and maintain enterprise-grade applications using Java (Spring Boot, Spring Cloud), Go, or Python (Django, Flask, FastAPI). Lead application modernization efforts, refactoring monolithic systems into microservices architectures and migrate from legacy platform to AWS. Implement user-facing features and components using modern front-end frameworks, specifically Vue.js. Manage React, Javascript front end with a PHP backend solution Implement RESTful APIs, event-driven architectures, and serverless solutions. Design, build, and maintain CI/CD pipelines using Jenkins, AWS DevOps (X-Ray, CloudWatch, etc.), and Git workflows to automate build, test, and deployment. Utilize Infrastructure as Code (IaC) tools such as Terraform or CloudFormation for provisioning and managing cloud resources. Implement and manage configuration for systems using tools like Ansible, Puppet, or Chef. Integrate security best practices and tooling into the CI/CD pipeline (DevSecOps). Implements highly scalable CI/CD platforms to support high change volumes and fast feedback. Works with Enterprise Architecture, Information Security (InfoSec), Software Delivery, and Quality Assurance to enable the organization to move to the cloud using complete automation. Coordinate and execute release activities, managing dependencies, risks, and schedules across teams. Troubleshoot deployment issues, perform root cause analysis, and facilitate fixes to ensure reliable releases. Maintain release documentation, manage processes, and continuously recommend improvements. Research new technologies that will improve efficiency and effectiveness. What We Look For in a Candidate Required Bachelor’s degree or equivalent in engineering, computer science, or related field, or equivalent experience. 7+ years of software development experience, including expertise in Java, Go, and/or Python. Demonstrable professional experience with JS frameworks for front-end development. Proven experience with Network automation orchestration, ideally with Axon Orchestrator or an equivalent. Solid understanding of networking concepts (VPC, subnets, routing, security groups, load balancing). 3+ years of hands-on DevOps, network and cloud infrastructure experience. Preferred Strong understanding of system engineering principles, infrastructure design, and software development lifecycle methodologies. Expert level experience with Kubernetes orchestration and Docker containerization. Experience in the following Implementing and advocating for DevSecOps practices. Infrastructure-based technologies (Load balancers, SSL, API Gateways, DNS, etc.). Monitoring & Logging via Prometheus, Grafana, ELK Stack. Complementary: Experience in API architecture and design best practices. Complementary: Working knowledge of service provider networking concepts and technologies (e.g., Service Mesh). Compensation This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. Location Based Pay Ranges $129,639 - $172,852 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY $136,121 - $181,494 in these states: CO HI MI MN NC NH NV OR RI $142,603 - $190,137 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process. Learn more about Lumen's: Benefits Bonus Structure #LI-Remote Requisition #: 340521 Background Screening If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page. Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Equal Employment Opportunities We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. Disclaimer The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions. In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.

Lead and support system architecture, deployment, and troubleshooting of enterprise cloud and network infrastructure, including Kubernetes and automation tools. | Requires extensive experience in Linux, Kubernetes, cloud platforms, automation, and network security, with a US citizen status and active security clearance. | About Lumen Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress. We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future. The Role This is a highly technical and hands-on position requiring the selected candidate to both lead and participate in multiple team environments and to provide independent efforts to all aspects of system integration including design, analysis, design review, testing, implementation, and validation. The candidate should be a self-starter and can work independently with little to no supervision. The Main Responsibilities •The candidate will have demonstrated knowledge and experience in system architecture and engineering disciplines. Specific technical knowledge of enterprise level networking and network security. •Recommends optimized solutions to support current and long-range planning and collaborates with project team leads in the selection, recommendation and approvals of tools and technologies to improve efficiencies, reduce costs, and increase customer satisfaction. •Monitor, analyze, and resolve incidents for infrastructure running in Google Cloud and Amazon Web Services. •Deploy, configure, and administer systems in Google Cloud and Amazon Web Services. •Support and troubleshoot Kubernetes clusters and containers. •Designs requirements-based technical solutions in support of new projects and assists with transition of the solution and design into production. •Evaluate, Build, Integrate, Test and Prepare systems for operational use and patches for rapid remediation and deployment. •Install new/rebuild existing systems and configure hardware, peripherals, settings, directories, storage, etc. in accordance with standards and project/operational requirements. •Experienced with automation tools such as Ansible, Puppet, or Chef •Gather and analyze metrics and customer feedback to formulate system requirements. •Evaluates and recommends future technologies and methodologies that will enhance future capabilities. •Develop and execute test plans and procedures based upon system security and functional requirements. •Analyzes, develops, recommends, implements, and supports innovative, cost effective IPS/IDS protection systems. •Familiar with Unix Scripting language like Ruby, Perl or advanced KSH scripting. •Operational knowledge of system products like VMware vSphere ESXi, Virtual Center, Elasticsearch, Postgres, Google Cloud, and Amazon Web Services. •Supports due diligence activities including site surveys, design, design review, bill of materials creation, statement of work creation, vendor negotiation and coordination, proposal generation, and proposal delivery. •Maintain existing applications by fixing, upgrading, and adding functionality as needed. •Quickly develop new applications as the need arises. These applications should follow appropriate best practices. •Assess existing applications for deficiencies such as slow performance and use of deprecated dependencies and come up with a plan for resolving. •Keep existing applications current with the version of the programming language and releases. •Perform application testing to ensure that new features work or that fixes have not caused any regressions. •Mentor teammates by helping them learn new technologies where needed. •Provide rapid operational support, troubleshooting, and resolution to production equipment. What We Look For in a Candidate •5+ years current Linux systems engineering experience (Redhat, CentOS, Rocky) and troubleshooting. •3+ years of Kubernetes experience to include developing helm charts and deploying applications on Kubernetes. •3+ years with Google Cloud Platform or Amazon Web Services •5+ years with Elasticsearch experience to include indexing, clustering, managing, and troubleshooting. •5+ years with automation in Ansible, Puppet, or Chef. •Knowledge and experience should include computer network operations, network access and protection techniques and technologies, security, encryption, and cross domain solutions •Available 24/7 for Network Outages and Maintenance window work. •Ability to work with coworkers and customers to troubleshoot technical problems •Ability to travel Candidate must be a US Citizen with an active Department of Defense TOP SECRET clearance Compensation This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. Location Based Pay Ranges: $103,711 - $138,281 in these states: AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK, PA, SC, SD, TN, UT, VT, WI, WV, and WY. $108,896 - $145,195 in these states: CO, HI, MI, MN, NC, NH, NV, OR, and RI. $114,082 - $152,109 in these states: AK, CA, CT, DC, DE, IL, MA, MD, NJ, NY, TX, VA, and WA. Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process. Learn more about Lumen's: Benefits Bonus Structure #LI-Remote Requisition #: 341297 Background Screening If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page. Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Equal Employment Opportunities We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. Disclaimer The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions. In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.

Execute customer insights programs, analyze engagement data, collaborate across teams, and communicate insights to drive growth and improve customer experience. | Bachelor’s degree in a relevant field, 5-7 years of experience in customer insights or market research, strong analytical skills, and familiarity with research methodologies and tools. | About Lumen Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress. We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future. The Role The Sr Lead Customer Insights Manager is a key contributor within the Growth and Experience Marketing organization, responsible for executing research and analysis that informs customer-centric decision-making across marketing, product development, and customer experience initiatives. This role focuses on translating data into actionable insights that drive growth, enhance engagement, and improve the overall customer journey. Location This is a work from home position within the U.S. The Main Responsibilities • Execute customer insights programs, including qualitative and quantitative research, segmentation, journey mapping, and sentiment analysis. • Support the development and maintenance of key customer metrics such as Net Promoter Score (NPS), Customer Health Score, and Customer Lifetime Value (CLV). • Analyze customer engagement with products and services to identify usage patterns, pain points, and opportunities for improvement. • Collaborate with cross-functional teams (e.g., Marketing Analytics, Audience Management, Customer Experience, Product, and Sales) to integrate insights into planning, campaigns, and product enhancements. • Prepare clear, actionable reports and presentations that communicate research findings and recommendations to stakeholders. • Apply advanced analytics and predictive modeling techniques to identify emerging customer trends and inform marketing strategies. • Ensure compliance with data governance and privacy standards in all research activities. • Coordinate with external research vendors as needed to supplement internal capabilities. What We Look For in a Candidate Qualifications • Bachelor’s degree in Marketing, Business, Psychology, Data Science, or related field. • 5-7 years of experience in customer insights, market research, or marketing analytics. • Strong analytical skills with proficiency in data interpretation and storytelling. • Ability to work collaboratively across teams and communicate insights effectively. • Familiarity with research methodologies and tools for qualitative and quantitative analysis. Preferred Experience • Master’s degree in Business Administration, Marketing Analytics, or related discipline. Compensation This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. Location Based Pay Ranges $103,711 - $138,281 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY $108,896 - $145,195 in these states: CO HI MI MN NC NH NV OR RI $114,082 - $152,109 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process. Learn more about Lumen's: Benefits Bonus Structure #LI-Remote #LI-MB1 Requisition #: 340739 Background Screening If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page. Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Equal Employment Opportunities We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. Disclaimer The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions. In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.

Lead and execute comprehensive customer insights programs to inform strategic decision-making across marketing, product, and customer experience. | Over 10 years of experience in customer insights or market research, with leadership experience, and proficiency in designing research projects and interpreting data. | About Lumen Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress. We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future. The Role The Director of Customer Insights is a strategic leadership role within the Growth and Experience Marketing organization, responsible for shaping and executing a comprehensive insights strategy that informs customer-centric decision-making across marketing, product development, and customer experience initiatives. This role serves as the enterprise authority on customer behavior, sentiment, and preferences, translating complex data into actionable strategies that drive growth, enhance engagement, and improve the overall customer journey. Location This is a work from home position within the U.S. The Main Responsibilities • Lead the development and execution of customer insights programs, including qualitative and quantitative research, segmentation, journey mapping, and sentiment analysis. • Own and evolve key customer metrics including Net Promoter Score (NPS), Customer Health Score (definition, methodology, and reporting), and Customer Lifetime Value (CLV) calculations. • Deliver actionable business intelligence on how customers engage with products and services, identifying usage patterns, pain points, and opportunities for improvement. • Partner with cross-functional teams (e.g., Marketing Analytics, Audience Management, Customer Experience, Product, and Sales) to embed insights into strategic planning, campaign development, and product innovation. • Translate research findings into compelling narratives and strategic recommendations for senior leadership and stakeholders. • Champion the use of advanced analytics, AI, and predictive modeling to uncover emerging customer trends and inform proactive marketing strategies. • Ensure governance and ethical use of customer data, maintaining compliance with privacy regulations and internal standards. • Manage vendor relationships and oversee external research partnerships to augment internal capabilities. • Build and lead a high-performing team of insights professionals, fostering a culture of curiosity, collaboration, and continuous improvement. What We Look For in a Candidate Qualifications: • Bachelor’s degree in Marketing, Business, Psychology, Data Science, or related field. • 10+ years of experience in customer insights, market research, or marketing analytics, with at least 5 years in a leadership capacity. • Proven ability to lead cross-functional teams and influence senior stakeholders. • Expertise in designing and executing research projects that drive strategic outcomes. • Strong analytical skills with proficiency in data interpretation and storytelling. • Excellent communication and presentation skills, with the ability to translate complex data into clear, actionable insights. Preferred Experience: • Master’s degree in Business Administration, Marketing Analytics, or a related discipline. • Experience in B2B marketing, telecom, technology, or enterprise services industries. • Familiarity with tools such as Adobe Real-Time CDP, Salesforce, Tableau, SQL, and marketing automation platforms (e.g., Marketo, Eloqua). • Demonstrated success in leveraging AI and machine learning for customer segmentation and predictive analytics. • Experience with customer journey mapping, persona development, and omni-channel engagement strategies. Compensation This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. Location Based Pay Ranges $149,084 - $198,779 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY $156,539 - $208,718 in these states: CO HI MI MN NC NH NV OR RI $163,993 - $218,657 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process. Learn more about Lumen's: Benefits Bonus Structure #LI-Remote #LI-MB1 Requisition #: 340712 Background Screening If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page. Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Equal Employment Opportunities We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. Disclaimer The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions. In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.

Guide customers through onboarding, adoption, and expansion, leveraging AI and analytics to maximize value and retention. | Requires 5-7 years in customer success or related fields, strong relationship-building skills, technical aptitude, and experience managing complex projects. | About Lumen Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress. We’re invested in providing the flexibility you need to thrive and deliver lasting impact. Apply now to continue digitally connecting the world and shaping the future. The Role The Customer Success Advisor is a trusted advisor and strategic partner, responsible for guiding customers to achieve their desired outcomes and maximize value from Lumen’s solutions. This role proactively manages the customer journey, orchestrating onboarding, adoption, and expansion, and serves as the single point of accountability for customer success and renewals. Success Advisors leverage AI and analytics to anticipate needs, deliver guidance, and manage customer health and performance. They act early to address risks, develop action plans for at-risk accounts, and champion customer needs internally to drive product and service enhancements. The role requires deep product knowledge, business acumen, and the ability to connect Lumen capabilities to customer goals. Success Advisors collaborate across the Lumen ecosystem, aligning sales, product, partner, and services teams to deliver seamless, outcome-driven experiences. They quantify and communicate the impact of Lumen solutions on customer goals, including ROI, and turn outcomes into compelling, actionable value. The Main Responsibilities • Orchestrate & Deliver Onboarding Experience: Lead end-to-end onboarding for digital-only clients, ensuring rapid adoption and activation of solutions. Support customers through activation, leveraging AI agents for repeatable, low-impact tasks. Drive operational excellence and digital/cloud transformation. • Joint Account Planning with Specialized Overlays: Collaborate with sales overlays and product teams to guide strategic account planning. Align onboarding and logo support with specialized overlays. • Drive Expansion via Success Roadmap & Business Reviews: Lead business reviews, identify growth opportunities, and execute retention strategies. Manage disciplined pipeline, renewals, and migrations to achieve financial objectives. • Innovation to Achieve Scale: Drive process improvements and leverage AI for scalable customer engagement. Prove engagement model and provide runway for agentification. • Activate Solution Adoption & Provide Product Feedback: Educate customers on best practices and product features to maximize solution adoption. Relay rapid product feedback for enhancement. What We Look For in a Candidate Required: • Bachelor’s degree in business, technology, consulting, or related field. • 5–7 years of experience in customer success, account management, consulting, sales, or solution engineering, preferably in SaaS, technology, or telecommunications. • Proven ability to build and maintain strong, trusted relationships with customers and stakeholders at all levels, including executive leadership. • Demonstrated success in driving product adoption, value realization, and customer retention. • Strong technical aptitude and product knowledge; ability to translate business needs into solutions and provide guidance on feature adoption. • Experience managing complex projects, major incidents, and escalations. • Excellent communication, presentation, and interpersonal skills. • Analytical skills to assess customer health, identify risks/opportunities, and optimize processes using data and AI-driven insights. • Accountability, personal organization, and ability to manage multiple priorities in a fast-paced environment. Preferred: • 5+ years of relevant industry expertise in Customer Success, SaaS platform use, project leadership, technology consulting, or solutions architecture. • Deep curiosity and consultative skills; proven results as a trusted advisor driving business value for customers. • Knowledge of enterprise architecture principles and digital transformation best practices. • Experience in change management, process optimization, and cross-functional collaboration. • Ability to lead through influence and drive strategic initiatives across matrixed organizations. • Experience in training, coaching, and developing team members. • Familiarity with AI tools for predictive health scoring, sentiment analysis, and customer engagement at scale. Compensation This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. Location Based Pay Ranges $71,693 - $119,492 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY $75,282 - $125,469 in these states: CO HI MI MN NC NH NV OR RI $78,869 - $131,445 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process. Learn more about Lumen's: Benefits Bonus Structure #LI-JB1 Requisition #: 341252 Background Screening If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page. Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Equal Employment Opportunities We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. Disclaimer The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions. In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.

Lead and develop customer success teams to optimize usage, drive growth, and ensure customer satisfaction in a SaaS/tech environment. | Minimum 7 years in customer-facing roles within SaaS or tech, with 2-3 years in management, experience with data analytics, AI, and strategic planning. | About Lumen Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress. We’re invested in providing the flexibility you need to thrive and deliver lasting impact. Apply now to continue digitally connecting the world and shaping the future. The Role The Senior Manager, Customer Success Advisors is a strategic leader responsible for guiding customer-facing teams to achieve outstanding customer outcomes and maximize value from Lumen’s solutions. This role drives consumption-based growth by embedding consumption selling practices that help customer's scale, optimize usage, and realize ongoing value from on-demand, usage-driven solutions. The Main Responsibilities • Lead and enable consumption selling motions by coarching teams to identify usage trends, guide customers toward optimal consumption, and partner with Specialized Sales to drive expansion and value realization. • Innovation & Process Improvement: Drive process innovation, leverage AI and automation for scalable customer engagement, and introduce new tools and technologies to improve efficiency and customer satisfaction. • Talent Development & Team Performance: Set clear expectations, coach and develop team members, build a learning culture focused on AI fluency and business acumen, and reward high-impact results. Identify skill gaps and drive targeted development. • Onboarding Excellence: Lead teams to guide customers through onboarding, ensuring rapid adoption, activation, and value realization. Support digital/cloud transformation and drive excellence in activation processes. • Expansion, Renewals & Pipeline Management: Own and drive disciplined pipeline management, renewals, migrations, and growth initiatives. Partner with sales and AI to identify and secure expansion opportunities and execute rigorous retention strategies. • Strategic Account Planning & Business Reviews: Oversee joint account planning with clients, sales overlays, and product teams. Lead business reviews to identify growth opportunities, retention strategies, and ensure alignment with customer goals. • Success Measurement: Deliver meaningful business and customer outcomes, including revenue uplift, digital growth, utilization, NPS uplift, accelerated time-to-value, customer satisfaction, expansion & retention, portfolio performance, and innovation impact. What We Look For in a Candidate Qualifications • Experience leading or supporting consumption-based, usage-driven, or as-a-service commercial models, including expansion aligned to customer consumption patterns. • Bachelor’s degree or equivalent practical experience. • Minimum 7 years of experience in customer-facing roles within a SaaS or technology company, with at least 2–3 years in people management. • Proven track record of successfully managing and developing high-performing teams. • Strong analytical skills to diagnose bottlenecks, build dashboards, and make data-backed recommendations. • Executive presence with the ability to communicate complex concepts persuasively to senior stakeholders. • Experience with data-driven decision-making and AI-powered solutions. • Demonstrated ability to handle multiple projects and deadlines in a fast-paced, ever-changing work environment. • Experience in strategic planning, pipeline management, and revenue growth initiatives. • Excellent problem-solving and creative thinking skills. • Strong understanding of customer success best practices and methodologies. Preferred: • Bachelor’s degree in business, technology, or related field • Experience in network, cloud, or telecom environments; familiarity with AI, automation, and digital transformation initiatives • Experience collaborating with cross-functional teams; background in program management and executive relationship building • Experience with change management and organizational transformation. Compensation This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. Location Based Pay Ranges $109,649 - $146,192 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY $115,133 - $153,507 in these states: CO HI MI MN NC NH NV OR RI $120,617 - $160,812 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process. Learn more about Lumen's: Benefits Bonus Structure #LI-JB1 Requisition #: 341251 Background Screening If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page. Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Equal Employment Opportunities We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. Disclaimer The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions. In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.

Support strategy alignment and operational readiness for Portal API and Mobile capabilities, ensuring customer and employee experience improvements. | Minimum 6 years of product development and technical program management experience, with strong communication skills and Agile knowledge. | About Lumen Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress. We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future. The Role Our Lead Portal API Product Manager is responsible for supporting the orchestration of strategy alignment for Enterprise Portal, Customer API, Next Gen Portal and Mobile capabilities with a focus on improving the customer and employee experience through self service capabilities which resolve customer challenges. This individual will work closely with cross functional leadership to increase the velocity of integration and development, establish and maintain linkage between the customer experience and development roadmaps, ensure adherence to standard design principles, support methods for effective operational execution, and operate within a scalable framework to serve as the customer and employee’s advocate within strategy. The Main Responsibilities • Work collaboratively to achieve organizational goals objectives and priorities as tied to the strategic plan • Maintain linkage advocating for cross functional collaboration to maximize the effectiveness of strategy support ensuring synchronization of activities minimizing duplication of efforts and establishing best practice standardization • Adhere to governance and operational support framework supporting the key business imperatives ensuring leaders and teams are operating within established standard design principles receiving the appropriate requirements and support from the broader organization Coordinates with leaders and cross functional teams to ensure appropriate prioritization resourcing and velocity • Advocates for customer needs to drive solutions that solve challenges through delivering recommendations support and solutions to the development teams • Effectively drive the endtoend readiness of the Portal API and Mobile capabilities technical and operational readiness ensuring the business strategy is executed successfully • Apply formal change management practices that ensure services and solutions related to the Enterprise Portal and Mobile experience are baselined at kickoff and all changes thereafter are thoroughly scrutinized for justification impact to the program and business • Support the improvement of customer experience by influencing enhancements to enable selfservice intended to solve customer challenges • Identify opportunities for process improvement to address inefficiencies and improvements in the customers endtoend experience Drive key learnings from launches back into the organization to support continuous improvement • Orchestrate key strategic initiatives represented within the Portal API governance model to support business plans Educate stakeholders and manage readiness to the disciplined process What We Look For in a Candidate • BSBA or equivalent education and experience in Operations Product Management or Website Product Development, Masters Degree a plus • Minimum 6 years of experience driving product development and technical program management organizations • Minimum 6 years of experience driving cross functional collaborative teams leading teams in matrixdriven organizations and facilitating collaboration between VP and Senior leaders across the company • Aptitude for solving technical and operational problems while driving multiple priorities and programs and delivering against tight timelines in a dynamic environment • Experience with Corporate Governance practices Program and Portfolio Management Office environments • Outstanding communications skills up down and across the organization • Experience and working knowledge of Agile IT Development process Compensation This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. Location Based Pay Ranges: $103,711 - $138,281 in these states: AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK, PA, SC, SD, TN, UT, VT, WI, WV, and WY. $108,896 - $145,195 in these states: CO, HI, MI, MN, NC, NH, NV, OR, and RI. $114,082 - $152,109 in these states: AK, CA, CT, DC, DE, IL, MA, MD, NJ, NY, TX, VA, and WA. Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process. Learn more about Lumen's: • Benefits • Bonus Structure #LI-Remote What to Expect Next Requisition #: 341240 Background Screening If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page. Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Equal Employment Opportunities We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. Disclaimer The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions. In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.

Develops and maintains strategic relationships with customers to drive retention and growth, and manages end-to-end account responsibilities including solution design and revenue growth. | Requires 10+ years of industry sales experience, proficiency in MS Office, and ability to develop strategic account plans, with preferred knowledge of telecom industry and Salesforce. | About Lumen Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress. We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future. The Role Identifies and develops new Large Enterprise sales opportunities, provides product solutions, ensures customer satisfaction, and maintains positive ongoing relationships to maximize sales for the company. Introduces company products and services to new and/or existing customers. Responsible for the implementation of strategic and tactical sales account plans. Develops and maintains accurate sales and/or revenue forecasts and management of quota funnels. Location Allows for Work From Home in Arizona. Requires at least 50% or more of time conducting sales activities outside of the office. The Main Responsibilities • Develop and maintain strategic relationships with existing and acquired customers to drive retention and growth • Create comprehensive account plans and strategies to win new business and expand existing accounts • Identify, bid on, negotiate, and close new sales opportunities to meet or exceed revenue targets • Execute cross-sell and up-sell initiatives to increase overall customer spend • Provide accurate and detailed weekly sales forecasts of pipeline opportunities • Advise sales management on customer trends, organizational changes, and recommend strategic actions • Demonstrate and leverage deep knowledge of the company's full product and service portfolio • Manage end-to-end account responsibilities, including solution design, configuration, and order processing • Oversee service delivery, performance management, and revenue recognition to ensure customer satisfaction • Balance strategic vision with tactical execution to drive value and competitive positioning Basic Qualifications What We Look For in a Candidate • 10+ years of industry sales experience. • Minimum skills required to perform in this role. • Attention to detail with good organizational capabilities. • Ability to prioritize with good time management skills. • Demonstrated strong communication, written, and formal presentation skills as well as proficiency in selling to the close. • Self-motivated, pro-active, results-oriented professional with an ability to work with minimum direction. • Proficient in MS office products: Outlook, Word, Excel, and PowerPoint. Preferred Qualifications • Knowledge and understanding of the telecom industry's competitive landscape. • Experience with Salesforce.com. Compensation This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. Location Based Pay Ranges: $124,037 - $165,375 in these states: AZ. Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process. Learn More About Lumen's • Benefits • Bonus Structure Requisition #: 341253 Background Screening If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page. Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Equal Employment Opportunities We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. Disclaimer The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions. In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.

Developing regional enterprise sales, building client relationships, and closing new business opportunities. | 5-7+ years of enterprise technology sales experience, proficiency in solution-based sales and CRM tools like Salesforce, strong communication skills. | About Lumen Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress. We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future. The Role Responsible for Regional Enterprise sales account development within an established geographic territory for a complex suite of services and robust product sets to drive sales, increase brand awareness, and grow a specific territory. Location and Schedule This is a work from home position, however the appropriate candidate must live in Texas. The Main Responsibilities • Providing accurate and detailed weekly forecast funnel of identified and proposed opportunities in order to meet or exceed sales quota requirements • Responsible for developing Regional Enterprise sales in the designated target market(s) by identifying new sales opportunities with prospective enterprise customers headquartered in the region by cold calling, premise visits, networking, lead generation, proposal submission, and customer appointments. • Effective relationship-building internally through cross-functional collaboration and problem-solving with partners such as Customer Success, Product, Marketing, Solutions/Technology experts, Sales Support, Service Delivery • Identifies, bids on, negotiates, and closes new sales opportunities in order to meet and exceed established sales and revenue quotas. Provides comprehensive account plans and strategies to win new business from existing accounts. • Providing input to sales management about trends and changes taking place within the customer’s organization and making recommendations about future courses of action necessary of the company towards improving its position with the customer. • Leveraging strategic client relationships and external presence to achieve Lumen’s strategic imperatives • Leveraging your external network to identify and recruit high performing talent to the team and builds internal relationships with other leaders to provide win-win career opportunities to Lumen employees • Requires at least 50% or more of time conducting sales activities outside of the office. What We Look For in a Candidate • Bachelor’s degree or equivalent education and experience • 5-7+ years’ experience using a solution-based sales methodology for enterprise technology services in a consultative, complex, business-line sales process • Demonstrated strong communication, written, and formal presentation skills as well as proficiency in selling to the close. • Proficiency in MS Office Products: Outlook, Word, Excel, PowerPoint • Strong business acumen and expert knowledge of Lumen’s products, services, and solutions • Experience with Salesforce.com preferred Compensation This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. Location Based Pay Ranges: $70,949 - $94,595 in these states:TX Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process. Learn more about Lumen's: • Benefits • Bonus Structure #LI-Remote Requisition #: 341165 Background Screening If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page. Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Equal Employment Opportunities We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. Disclaimer The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions. In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.