Lumen Solutions Group Inc.

Provide frontline IT support, troubleshoot hardware/software issues, and manage tickets. | Requires 2+ years of IT support experience, knowledge of Windows, macOS, Office 365, and ticketing systems, with certifications as a plus. | Title: IT Service Desk Technician Location: Sanford, FL (Onsite) Type: Contract-to-Hire Job Summary: We’re looking for a hands-on Service Desk Technician to provide frontline IT support, troubleshoot hardware/software issues, and deliver excellent customer service. You’ll support Windows & Mac environments, mobile devices, and peripherals while managing tickets and escalations within SLAs. Key Responsibilities: • Provide Tier 1–2 service desk support (phone, email, in-person) • Troubleshoot Windows, macOS, Office 365, printers, and peripherals • Configure, image, and support desktops, laptops, and mobile devices (MDM) • Manage incidents, requests, and escalations using ticketing systems • Perform system updates, patching, and asset tracking • Deliver clear communication and exceptional customer support • Participate in IT projects and on-call rotation as needed Required Skills & Experience: • 2+ years of IT support or Service Desk experience (or Associate degree) • Strong knowledge of Windows OS, macOS, iOS, and Office 365 • Experience with SCCM, MDM, and ticketing systems (Service Desk Plus or similar) • Excellent troubleshooting, documentation, and customer service skills Nice to Have: • Microsoft / CompTIA certifications • Knowledge of networking, printers, and endpoint management 🚗 Valid Florida Driver’s License required

Develop and execute test plans for ETL processes, validate data quality, and collaborate within Agile teams. | Requires 8+ years in ETL and automation testing, strong SQL skills, healthcare domain experience, and familiarity with API testing and Agile methodologies. | Job Title: SDET backend testing (ETL/SQL) Location: Reston, VA (Hybrid) Job Type: Contract Overview: Seeking an experienced Senior ETL Test Analyst with a strong healthcare background to support data-intensive programs involving claims, enrollments, and accumulators. The role focuses on ETL, automation, database, and API testing within an Agile environment. Key Requirements: • 8+ years of experience in ETL & automation testing • Strong SQL expertise (MUST HAVE) for ETL validation • Automation testing using Selenium, Java, Jenkins (SDET profile) • Experience with MongoDB (DB2 to MongoDB migration preferred) • Knowledge of Published Data Views (PDV) • Healthcare domain experience (MUST HAVE) • Exposure to API testing • Agile experience: user stories, defect tracking, sprint ceremonies • Excellent communication and stakeholder collaboration skills Responsibilities: • Develop and execute test plans, cases, and automated scripts • Validate ETL processes, data quality, and database migrations • Identify, track, and report defects with clear status updates • Collaborate with cross-functional Agile teams to ensure quality delivery

Lead organizational change management initiatives using Agile and Waterfall approaches, develop communication and onboarding strategies, facilitate workshops and webinars, and support enterprise transformation efforts. | Experience in change management with Prosci ADKAR and Kotter models, Agile and Waterfall project experience, SAFe certification, strong facilitation and communication skills, and proficiency with collaboration and project management tools. | Position Title: Program Manager Sr (OCM Practitioner) Skillset • Change Management background who drives organizational improvements through leveraging expertise in Prosci's ADKAR model, Kotter, Agile methodologies, and principles of organizational behavior. • Experience managing change on a project being developed using Lean Agile and Waterfall approach • Experience setting up OCM Community of Practice. • Experience with creating communication strategies & plans • Ability to clearly articulate messages to variety of audiences and interact with stakeholders including C-suite level. • Experience with enterprise transformation initiatives and leading others through change • Excellent interpersonal, servant leadership, facilitation, presentation, and relationship-building skills. • Experience with creating new hire, onboarding, mentoring and buddy programs. • Experience creating Change Impact Assessments, Change Resistance and User Adoption Plans. • Experience with creating ADKAR Survey Assessment • Experience with continuous process improvement and conducting stakeholder and empathy interviews. • Proven analytical and critical thinking skills • Facilitation of Webinars, User workshops, Lean Coffee, Books Clubs, Host Podcast. • Advanced experience with MS Products (SharePoint, Teams, PowerPoint, Word) - Including running MS Team breakout rooms, polling, surveys. • Proven experience with SAFe PI Planning • Proven experience with collaboration tools specifically FigJam, Mural, MS Team Whiteboard. • Proven experience with JIRA and Confluence. • Prosci or Kotter Certified. • SAFe Certified (Coach, RTE) • **Lumen and / or its clients will not provide equipment (Laptop, monitor, etc.) to the selected contractor. The contractor must have their own equipment. Access to a virtual desktop set up (software) will be provided by Lumen’s client, allowing the user access to the required systems and technology.*** Lumen Solutions Group Inc. is an Equal Opportunity Employer and does not discriminate in employment on the basis of Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.

Design, build, update, and optimize FICO Blaze rule tables within GuidingCare, collaborate with stakeholders, and ensure HIPAA compliance for critical healthcare deliverables. | 6+ years as Business Analyst, 3+ years hands-on FICO Blaze experience in GuidingCare, strong healthcare and HIPAA knowledge, bachelor’s degree or equivalent experience, excellent communication skills. | Position Title: Business Analyst - FICO Blaze (GuidingCare) Location: 100% Remote (EST/CST preferred) Type: Contract Only Job Purpose We are seeking an experienced Business Analyst (BA) with deep expertise in FICO Blaze Business Rules Engine within GuidingCare. The candidate will be responsible for designing, building, updating, and optimizing rule tables to support a critical deliverable by December 15, 2025. This role requires strong business and systems analysis skills, the ability to work across teams, and proven experience in healthcare systems and HIPAA compliance. Key Responsibilities • Perform complex system analyses on applications and services, with a focus on FICO Blaze in GuidingCare. • Design, implement, and optimize business rules and rule tables for critical enterprise deliverables. • Lead product and service evaluations; recommend tools and platforms to improve user efficiency. • Implement new technologies to enhance organizational efficiency and care management capabilities. • Collaborate directly with stakeholders, including executive management, to gather requirements and ensure alignment with business goals. • Partner with internal and external teams to improve data collection and analysis capabilities. • Manage product licenses, ensure compliance with IT regulations, and provide cost-saving recommendations. Qualifications Required: • 6+ years of experience as a Business Analyst. • 3+ years of hands-on experience with FICO Blaze Business Rules Engine in GuidingCare. • Proven expertise in FICO setup, rule design, and optimization within GuidingCare. • Strong understanding of HIPAA regulations and healthcare systems. • Bachelor s degree in Computer Science, IT, or related field (or 4 additional years of relevant work experience in lieu of degree). • Excellent communication and stakeholder management skills. • Ability to work effectively in fast-paced, remote, cross-functional environments. Preferred: • Advanced degree (Master s or higher). • Experience with architecture, data structures, and systems integration. • Knowledge of project management best practices. • Proficiency in analyzing security patterns and audit reports. Key Skills & Attributes • Expertise in complex systems analysis and business/data analysis methods. • Strong problem-solving and troubleshooting abilities. • Ability to translate high-level business objectives into actionable goals. • Collaborative mindset with excellent interpersonal skills. • Strong organizational and time-management skills to meet tight deadlines.