Lucky Strike Entertainment

Support and develop operational teams across locations through training, coaching, and audits to ensure standards and guest satisfaction. | Experience in hospitality or training roles, with proven ability to develop and implement training programs and coach teams. | Requires extensive travel, typically 80 percent or higher, to support projects across multiple sites. Who We Are Creative. Intelligent. Driven. Those are just a few of the qualities embodied by our all-star corporate team. We're a diverse group of associates representing various ages, interests, backgrounds, and levels of experience. But the one thing we all have in common is an unwavering commitment to excellence—performing our best to bring world-class entertainment to our guests. What We Look For Total rock stars. We’re on the hunt for initiators, problem-solvers, and creative “can-do” professionals who are ready to work hard, be bowled, and have fun. We want honest, ambitious, thoughtful leaders who know that sometimes the best ideas come from the most unlikely sources. Think that’s you? What To Expect We’re a billion-dollar company with the soul of a start-up, which means we’re a tight-knit team that moves quickly. Each day brings something new and unexpected—and this is where we thrive. We dream big and so should you. If you’re ready to collaborate, innovate, own your projects, and think outside the lanes, then it’s time for us to talk. Check Us Out! SUMMARY: The Field Operations Support Manager plays a critical role in supporting the company’s mission of putting people first and delivering a world-class, one-of-a-kind hospitality experience. The field-based training team partners with operations to train and support hourly and management associates on company processes, operational standards, and service excellence. The Field Operations Support Manager ensures consistent execution, guest satisfaction, and team development while fostering a culture of hospitality, fun, and continuous learning. The candidate must be a dynamic individual with a hospitality background and a people-centric personality. ESSENTIAL DUTIES AND RESPONSIBILITIES: Primary duties and responsibilities include, but are not limited to the following: • Identify training and performance support needs across locations. • Coach management teams to facilitate effective training for their staff, including on-the-job development. • Partner with Regional Vice Presidents, District Managers, and Area Managers to align on training standards, operational goals, leadership development, and manager training. • Train, retrain, and develop in-location associates to ensure consistent high performance and adherence to company standards. • Support implementation and adoption of new technology tools to enhance operational efficiency. • Develop selected locations to meet company standards for certification as training centers; conduct validation visits and provide ongoing coaching to ensure compliance and excellence. • Conduct field audits to assess and ensure operational excellence, while supporting teams in meeting revenue targets and driving sales performance. • Motivate team members through coaching and engagement strategies to foster a productive and goal-driven work environment. • Collaborate cross-functionally with other departments to support training initiatives. • Develop instructional outlines and utilize appropriate teaching methods such as individual training, group instruction, lectures, demonstrations, workshops, and meetings where needed. • Provide feedback to employees and managers to support ongoing development. • Support special projects and ongoing operational needs as assigned. • Ability to work varying shifts, weekends, holidays, and extended workdays to support business needs. • Extensive regional travel is required. Office-Based Support • Serve as subject matter expert (SME) for all operational company processes. • Conduct post-project evaluations to assess success and identify best practices. QUALIFICATIONS: The Field Operations Support Manager should have a strong background in hospitality or training with exceptional communication and presentation skills. They must be capable of delivering high-quality results under tight deadlines and demonstrate both an outgoing personality and a disciplined work ethic. Proficiency in Microsoft Outlook, Word, Excel, PowerPoint, and Teams is required. EDUCATION AND/OR EXPERIENCE: High school diploma. Two to three years in hospitality, training, or a managerial role. Proven experience in implementing training programs for frontline and/or management staff. Experience with performance coaching, leadership development, and hospitality service standards is highly valuable. Who We Are Lucky Strike Entertainment, formerly Bowlero Corp, is one of the world’s premier location-based entertainment platforms. With over 360 locations across North America, Lucky Strike Entertainment provides experiential offerings in bowling, amusements, water parks, and family entertainment centers. The company also owns the Professional Bowlers Association, the major league of bowling and a growing media property that boasts millions of fans around the globe. For more information on Lucky Strike Entertainment, please visit ir.luckystrikeent.com . The approximate pay rate for this position is $65,000 - $75,000 annually. Please note that the pay range provided is a good faith estimate for the position at the time of posting. Final compensation may vary based on factors including but not limited to background, knowledge, skills, and abilities as well as geographic location of the position. Our company culture reflects our commitment to world-class entertainment. We’re more than just coworkers; we’re a tight-knit community of colleagues and friends. Join a team that works hard, plays hard, and enjoys some seriously fun perks. Lucky Strike Entertainment offers performance-based incentives and a competitive total rewards package which includes healthcare coverage and a broad range of other benefits. Incentives and/or benefit packages may vary depending on the position. More details regarding benefits are available here: www.bowlerocorp.com/careers/benefits

Leading and developing multiple center managers, overseeing operations, and ensuring guest satisfaction. | Over 10 years management experience in entertainment or hospitality, strong analytical skills, and experience supervising large teams. | About the position Imagine your ideal job. Now add bowling, arcade games, amazing parties, and the kind of food most people dream about at their desks. This isn’t any ordinary office; it’s the beginning of a bowled new career as a District Manager of Operations with Lucky Strike Entertainment Our District Manager of Operations seek to maximize district revenue by executing national and center-level initiatives and training great managers and teammates to run our world-class entertainment venues. As a District Manager of Operations, you’ll be responsible for leading a dedicated group of managers at multiple centers whom you’ll help recruit, hire, and train. You’ll channel your inner-entrepreneur, identifying areas of weakness and strength within your region and developing actions plans in an effort to: 1) increase center revenue, 2) develop a rock star management team, and 3) encourage guests to visit week after week. Responsibilities • Recruit, hire, select, and train center managers throughout your district, guiding your General Managers and Area Manager or Operations to deliver an experience that exceeds guest expectations • Identify training needs of your center managers; conduct one-on-one or class training; mentor and support your team as needed • Develop goals for your center managers; conduct performance evaluations; create plans for the career development of your reports; prepare succession plans • Evaluate the financial progress of your centers and help them plan accordingly • Propose major capital projects during the budgeting process and work with your region’s Facility Managers to complete those projects approved • Proactively promote an in-center experience that surprises and delights our guests, going above and beyond what our customers expect; deal promptly with any guest complaints Requirements • 10+ Years of Management Experience • Bachelor’s Degree • Experience in a high-volume retail, entertainment, hospitality, or restaurant venue • Strong Analytical/Decision-Making Skills • Exceptional “People Developer” • Customer Service Pro • Experience Supervising Numerous Departments and a Staff of 50+ • Knowledge of POS register systems • Solid Communication Skills Benefits • Lucky Strike Entertainment offers performance-based incentives and a competitive total rewards package which includes healthcare coverage and a broad range of other benefits. • More details regarding benefits are available here: www.bowlerocorp.com/careers/benefits