LTS

You would build, test, and deploy application packages for a federal environment while gathering requirements and troubleshooting deployment issues. | The role requires 4–6+ years of hands-on application packaging, Windows Installer expertise, Flexera AdminStudio and scripting proficiency, and eligibility for Public Trust clearance. | Location: Remote (U.S.) Clearance: U.S. Citizen or Permanent Resident required with the ability to obtain a Public Trust Salary Range: $116,000.00 - $122,000.00 LTS is seeking an experienced Application Packaging Engineer to support enterprise Windows application packaging and deployment for a large federal environment within the Department of Veterans Affairs (VA)’s enterprise IT. This position will collaborate with stakeholders to understand business and technical requirements, develop reliable packaging solutions, and ensure seamless integration within the VA's enterprise IT environment. This role owns the full lifecycle of application packaging — from gathering requirements through building, testing, and deploying production-ready packages at scale. This is a hands-on technical role for someone who has lived inside Windows Installer technology and enjoys solving the kind of deep, detail-oriented problems that come with packaging software for thousands of endpoints reliably and repeatably. What You'll Do: Build silent installation packages in MSI, MST, and MSIX formats and validate them through initial installation testing on Windows 11 Engage directly with internal customers to gather packaging requirements and translate them into technical documentation and solutions that scale to a large enterprise environment Perform complete end-to-end packaging activities — source validation, build, testing, deployment, and production support Troubleshoot packaging and deployment issues using ProcMon, MSI verbose logging, and Windows Event Logs; identify root cause and implement corrective action quickly Query and modify Windows Registry as part of packaging and deployment workflows Participate in peer review of packages to ensure quality and consistency with project standards Ensure all prerequisites, dependencies, and organizational packaging/deployment standards are accounted for in every solution delivered What We're Looking For: 4–6+ years of hands-on application packaging experience, including extensive use of Flexera AdminStudio Knowledge of Active Directory, Microsoft Registry, and ability to query or modify settings Experience using Flexera AdminStudio and Install Shield Demonstrated experience troubleshooting packaging issues using ProcMon, MSI logging, and Windows Event Logs Deep familiarity with Windows Installer internals (MSI tables, custom actions, transforms, component rules, repair behavior, reboot handling and logging) Knowledge of PowerShell and/or CMD scripting is essential U.S. Citizen and the ability to achieve Public Trust Clearance at the Department of Veterans Affairs Understanding of Windows Installer technology (custom actions, transforms, ICE validation, component rules, repair behavior, reboot handling, and logging) Experience testing, validating, and certifying Windows platform and application compatibility, including interoperability with technologies such as Citrix Experience performing application performance analysis and troubleshooting using Microsoft and commercial toolsets to evaluate CPU, memory, disk I/O, network latency, and bandwidth utilization Strong analytical, troubleshooting, and problem-solving skills with the ability to develop effective technical solutions Demonstrated experience in a remote work environment Excellent verbal and written communication skills as well as the ability to collaborate and work effectively with customers, stakeholders and cross-functional teams in both independent and team-based environments Strong attention to detail and solid documentation skills Nice to Have: 3-5 years of IT system administration experience Experience with PSADT (PowerShell App Deployment Toolkit) Experience with Intune/Entra for application and device management Prior experience supporting the Department of Veterans Affairs or another federal organization Demonstrated experience working in Scrum/Agile delivery environments What’s in it for you? The opportunity to support high visibility federal missions in IT and healthcare A culture that values innovation, growth, collaboration, and quality Access to cutting-edge tools and technologies Comprehensive benefits for you and your family A career path that rewards ambition and performance If you’re ready to push boundaries, sharpen your skills, and join a team that is passionate about building what’s next, we’d love to meet you. Apply today and let’s build a future together! Pay Range $116,000—$122,000 USD LTS shares salary ranges to promote transparency. Compensation ranges are provided for informational purposes, and final compensation may vary based on experience, skills, location, and role requirements. LTS is committed to offering eligible employees comprehensive benefits that will provide them with options intended to meet their needs and the needs of their family.

Administer and support the ServiceNow platform ensuring security, governance, and operational stability in a federal environment. | Requires 3+ years ServiceNow administration experience, strong platform security and governance knowledge, and federal cybersecurity compliance expertise. | Location: Remote (U.S.) Clearance: U.S. Citizen or Permanent Resident Required with the ability to obtain a Public Trust Salary Range: 120K - 135K LTS is seeking an experienced ServiceNow System Administrator to support the implementation, configuration, security, governance, and ongoing administration of the ServiceNow platform supporting a mission-critical Department of Veterans Affairs (VA) program. The ServiceNow System Administrator will play a key role in establishing foundational platform standards, administrative processes, environment controls, user and access governance, security configurations, integrations, and operational procedures. This individual will work closely with platform architects, developers, cybersecurity personnel, infrastructure teams, and program leadership to ensure the ServiceNow environment is secure, stable, supportable, compliant, and governed in alignment with VA OIT standards and federal cybersecurity requirements. This is an opportunity to help establish and mature a ServiceNow environment within a complex federal enterprise while contributing directly to platform reliability, security, governance, and modernization. What You'll Do: Support the initial configuration and operationalization of ServiceNow instances across development, test, staging, and production environments, including platform settings, plugins, properties, user/group structures, and administrative standards. Manage, configure, and maintain ServiceNow instances to ensure platform availability, performance, stability, security, and supportability. Prepare and support ServiceNow instance clones, upgrades, health checks, patching, release activities, and other advanced platform administration activities. Establish and administer controlled promotion of configuration changes between environments using approved ServiceNow deployment mechanisms and change processes. Manage activation and configuration of ServiceNow plugins and platform capabilities in accordance with architecture, security, licensing, and governance requirements. Monitor instance health, platform performance, diagnostics, scheduled jobs, logs, integrations, and technical debt; identify and remediate platform health findings. Provide day-to-day platform administration, end-user provisioning, and primary ITSM ticket triage for ServiceNow-related requests and issues. Help establish and enforce ServiceNow platform governance, including configuration standards, naming conventions, administrative procedures, development controls, environment management, and release processes. Review proposed platform changes for alignment with ServiceNow architecture, security, governance, and configuration standards. Maintain platform configuration records, administrative SOPs, environment diagrams, access matrices, operational runbooks, and other governance documentation. Support change management processes, including CAB and RFC activities, in alignment with VA governance requirements. Ensure ServiceNow configurations and connected technologies adhere to applicable VA TRM-approved technologies and standards. Configure and maintain ServiceNow users, groups, roles, ACLs, and role-based access controls using least-privilege and separation-of-duties principles. Support ServiceNow security controls, including authentication/SSO integrations, MFA dependencies, encryption, audit logging, privileged access, and secure configuration standards. Establish and maintain controls for service accounts, privileged accounts, API credentials, certificates, and secrets, including access reviews and credential rotation. Configure and maintain auditing, transaction logging, access logging, and supporting evidence required for security assessments and Authority to Operate (ATO) activities. Support compliance with applicable VA cybersecurity policies, FISMA, NIST 800-53, Zero Trust principles, and VAAR/FAR requirements. Partner with ISSOs and cybersecurity personnel on vulnerability remediation, POA&M updates, continuous monitoring, audit readiness, STIGs, CIS benchmarks, and secure configuration baselines. Support ServiceNow integration with enterprise identity services, including Active Directory and Microsoft Entra ID. Support and administer ServiceNow integrations using MID Servers, APIs, integration accounts, connection aliases, credentials, and endpoints. Coordinate with VA cloud, network, database, identity, and infrastructure teams on dependencies affecting platform availability, security, disaster recovery, and continuity of operations. Diagnose and resolve ServiceNow platform, integration, authentication, and application issues using system logs, transaction logs, scheduled job history, integration logs, and platform diagnostic capabilities. Provide Tier 2/3 support for ServiceNow incidents, service requests, and escalations. Collaborate with developers, architects, DevOps engineers, cybersecurity teams, network teams, and VA stakeholders to resolve cross-functional technical issues. Participate in Agile ceremonies and contribute to iterative delivery cycles. Recommend opportunities to improve platform performance, modernization, operational efficiency, security posture, and technical debt. What We're Looking For: Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field or equivalent relevant professional experience. 5+ years of system administration or platform administration experience within enterprise or federal environments. 3+ years of hands-on ServiceNow platform administration experience. Demonstrated experience configuring ServiceNow users, groups, roles, ACLs, authentication, instance properties, plugins, notifications, scheduled jobs, integrations, and platform security controls. Experience supporting ServiceNow implementations or initial platform setup across development, test, staging, and production environments. Hands-on experience with ServiceNow instance upgrades, clones, health checks, release management, and configuration promotion. Experience establishing or operating within a ServiceNow platform governance model, including configuration standards, change controls, and administrative procedures. Knowledge of ServiceNow security architecture, least-privilege access design, audit logging, privileged access, and secure integration practices. Experience supporting SSO and identity integrations, preferably with Active Directory and/or Microsoft Entra ID. Knowledge of federal cybersecurity frameworks, STIGs, secure configuration practices, and ATO support activities. Experience documenting platform configurations, administrative procedures, security controls, and operational standards. Strong ServiceNow troubleshooting experience using platform logs, scheduled jobs, integration logs, and diagnostic capabilities. Experience supporting VA, DoD, HHS, or other federal agencies is strongly desired. Excellent communication and collaboration skills with the ability to work effectively across technical, cybersecurity, program, and government stakeholder teams. Nice to Have: ServiceNow Certified System Administrator (CSA) certification. Additional ServiceNow certifications such as Certified Application Developer (CAD) or relevant implementation certifications. Experience supporting VA systems and environments, including IAM and TRM-approved technologies. Security+, ITIL, Microsoft, Red Hat, AWS, Azure Administrator, or other relevant technical certifications. Experience with automation tools such as PowerShell, Bash, or Ansible. Experience supporting cloud operations and modernization initiatives. What's in it for you? The opportunity to support high visibility federal missions in IT and healthcare A culture that values innovation, growth, collaboration, and quality Access to cutting-edge tools and technologies Comprehensive benefits for you and your family A career path that rewards ambition and performance If you're ready to push boundaries, sharpen your skills, and join a team that is passionate about building what's next, we'd love to meet you. Apply today and let's build a future together!

Support and administer the ServiceNow platform including configuration, security, governance, and integrations in a federal environment. | Requires 3+ years ServiceNow administration experience, knowledge of federal cybersecurity standards, and strong collaboration skills. | Location: Remote (U.S.) Clearance: U.S. Citizen or Permanent Resident Required with the ability to obtain a Public Trust Salary Range: 120K - 135K LTS is seeking an experienced ServiceNow System Administrator to support the implementation, configuration, security, governance, and ongoing administration of the ServiceNow platform supporting a mission-critical Department of Veterans Affairs (VA) program. The ServiceNow System Administrator will play a key role in establishing foundational platform standards, administrative processes, environment controls, user and access governance, security configurations, integrations, and operational procedures. This individual will work closely with platform architects, developers, cybersecurity personnel, infrastructure teams, and program leadership to ensure the ServiceNow environment is secure, stable, supportable, compliant, and governed in alignment with VA OIT standards and federal cybersecurity requirements. This is an opportunity to help establish and mature a ServiceNow environment within a complex federal enterprise while contributing directly to platform reliability, security, governance, and modernization. What You'll Do: Support the initial configuration and operationalization of ServiceNow instances across development, test, staging, and production environments, including platform settings, plugins, properties, user/group structures, and administrative standards. Manage, configure, and maintain ServiceNow instances to ensure platform availability, performance, stability, security, and supportability. Prepare and support ServiceNow instance clones, upgrades, health checks, patching, release activities, and other advanced platform administration activities. Establish and administer controlled promotion of configuration changes between environments using approved ServiceNow deployment mechanisms and change processes. Manage activation and configuration of ServiceNow plugins and platform capabilities in accordance with architecture, security, licensing, and governance requirements. Monitor instance health, platform performance, diagnostics, scheduled jobs, logs, integrations, and technical debt; identify and remediate platform health findings. Provide day-to-day platform administration, end-user provisioning, and primary ITSM ticket triage for ServiceNow-related requests and issues. Help establish and enforce ServiceNow platform governance, including configuration standards, naming conventions, administrative procedures, development controls, environment management, and release processes. Review proposed platform changes for alignment with ServiceNow architecture, security, governance, and configuration standards. Maintain platform configuration records, administrative SOPs, environment diagrams, access matrices, operational runbooks, and other governance documentation. Support change management processes, including CAB and RFC activities, in alignment with VA governance requirements. Ensure ServiceNow configurations and connected technologies adhere to applicable VA TRM-approved technologies and standards. Configure and maintain ServiceNow users, groups, roles, ACLs, and role-based access controls using least-privilege and separation-of-duties principles. Support ServiceNow security controls, including authentication/SSO integrations, MFA dependencies, encryption, audit logging, privileged access, and secure configuration standards. Establish and maintain controls for service accounts, privileged accounts, API credentials, certificates, and secrets, including access reviews and credential rotation. Configure and maintain auditing, transaction logging, access logging, and supporting evidence required for security assessments and Authority to Operate (ATO) activities. Support compliance with applicable VA cybersecurity policies, FISMA, NIST 800-53, Zero Trust principles, and VAAR/FAR requirements. Partner with ISSOs and cybersecurity personnel on vulnerability remediation, POA&M updates, continuous monitoring, audit readiness, STIGs, CIS benchmarks, and secure configuration baselines. Support ServiceNow integration with enterprise identity services, including Active Directory and Microsoft Entra ID. Support and administer ServiceNow integrations using MID Servers, APIs, integration accounts, connection aliases, credentials, and endpoints. Coordinate with VA cloud, network, database, identity, and infrastructure teams on dependencies affecting platform availability, security, disaster recovery, and continuity of operations. Diagnose and resolve ServiceNow platform, integration, authentication, and application issues using system logs, transaction logs, scheduled job history, integration logs, and platform diagnostic capabilities. Provide Tier 2/3 support for ServiceNow incidents, service requests, and escalations. Collaborate with developers, architects, DevOps engineers, cybersecurity teams, network teams, and VA stakeholders to resolve cross-functional technical issues. Participate in Agile ceremonies and contribute to iterative delivery cycles. Recommend opportunities to improve platform performance, modernization, operational efficiency, security posture, and technical debt. What We're Looking For: Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field or equivalent relevant professional experience. 5+ years of system administration or platform administration experience within enterprise or federal environments. 3+ years of hands-on ServiceNow platform administration experience. Demonstrated experience configuring ServiceNow users, groups, roles, ACLs, authentication, instance properties, plugins, notifications, scheduled jobs, integrations, and platform security controls. Experience supporting ServiceNow implementations or initial platform setup across development, test, staging, and production environments. Hands-on experience with ServiceNow instance upgrades, clones, health checks, release management, and configuration promotion. Experience establishing or operating within a ServiceNow platform governance model, including configuration standards, change controls, and administrative procedures. Knowledge of ServiceNow security architecture, least-privilege access design, audit logging, privileged access, and secure integration practices. Experience supporting SSO and identity integrations, preferably with Active Directory and/or Microsoft Entra ID. Knowledge of federal cybersecurity frameworks, STIGs, secure configuration practices, and ATO support activities. Experience documenting platform configurations, administrative procedures, security controls, and operational standards. Strong ServiceNow troubleshooting experience using platform logs, scheduled jobs, integration logs, and diagnostic capabilities. Experience supporting VA, DoD, HHS, or other federal agencies is strongly desired. Excellent communication and collaboration skills with the ability to work effectively across technical, cybersecurity, program, and government stakeholder teams. Nice to Have: ServiceNow Certified System Administrator (CSA) certification. Additional ServiceNow certifications such as Certified Application Developer (CAD) or relevant implementation certifications. Experience supporting VA systems and environments, including IAM and TRM-approved technologies. Security+, ITIL, Microsoft, Red Hat, AWS, Azure Administrator, or other relevant technical certifications. Experience with automation tools such as PowerShell, Bash, or Ansible. Experience supporting cloud operations and modernization initiatives. What's in it for you? The opportunity to support high visibility federal missions in IT and healthcare A culture that values innovation, growth, collaboration, and quality Access to cutting-edge tools and technologies Comprehensive benefits for you and your family A career path that rewards ambition and performance If you're ready to push boundaries, sharpen your skills, and join a team that is passionate about building what's next, we'd love to meet you. Apply today and let's build a future together!