LSPedia Inc

Lead and manage customer SaaS implementation projects, coordinate cross-functionally, and ensure successful deployment and transition. | 3-5 years of customer-facing SaaS implementation experience, technical understanding of system configuration, and knowledge of integration protocols. | Job Description: Project Manager  Department: Customer Success  Reports To: Vice President, Customer Success Employment Type: Full-time  Work Location: Onsite – Farmington Hills, Michigan    Welcome to LSPedia, a global software (SaaS) leader in traceability, compliance, and supply chain solutions. Our cutting-edge software empowers the pharmaceutical, healthcare, and food industries and is trusted by major players like the U.S. Department of Veterans Affairs, Cencora, Cardinal Health, Walmart and thousands more. As a Top 50 Michigan Company and one of INC's fastest-growing companies, LSPedia is driven by innovation and excellence.     Job Summary:   The Project Manager is responsible for leading customer implementations from project kickoff through go-live. This role owns delivery execution, customer coordination, and risk management, ensuring LSPedia solutions are deployed on time, within scope, and in compliance with regulatory requirements. The Customer Delivery Manager serves as the primary delivery contact for customers while partnering closely with CSMs for post-go-live success.    Key Responsibilities:   * Lead and manage customer implementation projects across multiple accounts and workstreams. * Facilitate in-depth discussions to understand customer business requirements and align solutions to traceability and compliance needs. * Provide customer training on LSPedia solutions, GS1 standards, and regulatory reporting requirements. * Manage configuration and integration setup, including trading partner connections, and oversee testing activities. * Develop, maintain, and communicate core project artifacts including project plans, RAID logs, change control documentation, and deployment plans. * Coordinate cross-functionally with Professional Services, Engineering, Operations, and Customer Success teams. * Communicate project status, risks, dependencies, and trade-offs clearly to customers and internal stakeholders. * Manage delivery escalations and engage technical resources to resolve issues and maintain momentum. * Support go-live readiness and ensure smooth transition to Customer Success ownership post-implementation. Required Qualifications:   * 3–5 years of experience managing customer-facing software implementation projects in SaaS or COTS environments. * Demonstrated ability to build strong customer relationships and manage expectations effectively. * Experience creating and maintaining detailed project plans, deployment plans, and status reporting. * Technical aptitude with system configuration and application behavior analysis. * Working knowledge of integration protocols (AS2, FTP/SFTP, APIs) and data formats (XML, JSON, EDI, CSV). Preferred Qualifications:  * Experience with serialization, track-and-trace, or supply chain compliance solutions. * Familiarity with DSCSA traceability requirements and regulated industry environments. * Proven ability to manage risks and resolve issues to ensure successful delivery outcomes. * Exposure to pharmaceutical, healthcare, or regulated industries. * Familiarity with serialization, traceability, or supply chain concepts. * Basic knowledge of integrations, file-based data exchange, or APIs. Physical Requirements:   * Prolonged sitting for extended periods of time. * Frequently use of hands and fingers for typing, mouse operation, and other computer-related tasks.

Manage and grow enterprise accounts through consultative selling, relationship building, and strategic account planning. | Requires 5+ years in enterprise SaaS or healthcare/pharmaceutical B2B sales, with proven success in account management and revenue growth. | Location: Farmington Hills, MI (Onsite Preferred) Reports to: Account Management Director Type: Full-Time      About LSPedia Welcome to LSPedia, a global software (SaaS) leader at the forefront of traceability, compliance, and supply chain solutions, dedicated to empowering the pharmaceutical, healthcare, and food industries. As a distinguished Top 50 Michigan Company and recognized on INC's list of the fastest-growing companies in America, LSPedia stands as a beacon of innovation and excellence.  Our cutting-edge software solutions have earned the trust of major players in the pharmaceutical and healthcare sectors, including esteemed organizations such as the U.S. Department of Veterans Affairs, Cencora, Cardinal Health, Leading Pharma, Tris Pharma, Amazon, Ascension Health, and thousands more. We take pride in our commitment to delivering unparalleled traceability and compliance solutions that redefine industry standards.  At LSPedia, we are fueled by a passion for innovation and a commitment to excellence. Join our rockstar team as we continue to expand and shape the future of traceability and supply chain solutions. We are actively seeking individuals who share our vision and enthusiasm to contribute to the ongoing success of our dynamic and growing company. Together, we are driving the evolution of industries and shaping a more connected, compliant, and efficient future.    Description LSPedia is seeking a top-tier Account Manager to join our team in Farmington Hills, MI. This role is designed for high-energy, self-driven, elite performers who consistently operate at the highest level and thrive in fast-growing, high-expectation environments. We are looking for the best of the best—individuals who take full ownership of their business, push themselves to outperform targets, and hold themselves to an exceptional standard.  The ideal candidate brings 5+ years of enterprise B2B Account Management experience within SaaS, Healthcare, Pharmaceutical, or Pharmacy industries and combines strong commercial instincts with high emotional intelligence. You are an exceptional listener who asks the right questions, builds deep trust with customers, and develops a true understanding of their operations, challenges, and strategic goals. You know how to translate insight into value, relationships into revenue, and opportunity into closed business.  This role owns a revenue quota and is responsible for expanding, retaining, and growing enterprise accounts through consultative selling, executive-level relationship management, and disciplined follow-through. Approximately 30% travel is required for onsite customer visits across the U.S., where you will strengthen partnerships, uncover growth opportunities, and close business.  If you are a motivated, competitive, relationship-driven closer who wants to be part of a scaling company where performance matters and impact is real, this role is built for you.    Responsibilities  * Develop and maintain strong relationships with enterprise accounts. * Manage the full sales cycle from prospecting through contract execution.  * Conduct virtual andtravel forin-person sales presentations tailored to stakeholder needs. * Conduct onsite account visits across the US, traveling approximately 30% of the time. * Provide regular updates and reports on account status, revenue growth, and customer satisfaction to senior management. * Prepare and deliver quotes, proposals, and contract documentation.  * Track and manage pipeline activities using approved CRM tools.  * Maintain up-to-date understanding ofallLSPediaproducts. * Stay informed on industry trends, competitive offerings,global serialization,and DSCSA compliance requirements.  * Grow share of wallet within assigned accounts to meet and exceed sales quotas. * Ensure customer satisfaction and retention through regular communication and problem-solving. * Work cross-functionally with other departments within LSPedia to deliver seamless customer experiences. * RepresentLSPediaat industry events, trade shows, or customer meetings as assigned.   * Share market intelligence and customer feedback to support product development and improvement initiatives.  * Contribute to departmental sales goals andparticipatein regular sales reviews and forecasting.  Requirements * Minimum of 5 years ofrelevantexperience in B2B Enterprise SaaS, Healthcare, Pharmaceutical, or Pharmacy industries. * Proventrack recordof success in account management and revenue growth. * High energy, self-driven, self-motivated, and fearless attitude. * Excellent organizational and time management skills. * Strong communicationand interpersonal skills. * Ability to workonsitein our Farmington Hills, MI office. * Willingness to travel approximately 30% of the time. Preferred  * 8+ years of experience in B2B Enterprise SaaS, Healthcare, Pharmaceutical, or Pharmacy industries. * Experience working with enterprise accounts and large-scale clients. * Familiarity with CRM software and sales tools. Benefits  * Competitive base salary, commission, and bonuses. * Comprehensive health insurance. * Dental insurance. * 401(k) with employee match. * Other standard benefits.

Lead and manage a customer success team, ensure customer satisfaction, troubleshoot technical issues, and collaborate across teams to improve products and services. | 5+ years in customer success or account management with software/technology operations, 2+ years leading teams, technical troubleshooting skills, familiarity with SaaS and cloud technologies. | Job Title: Customer Success Pro Solutions Manager  Department: Compliance  Reports To: Director of Compliance  Employment Type: Full-time  Work Location: On Site-Farmington Hills Office, MI    Job Summary:   As a Customer Success Pro Solutions Manager, you will lead a team of Pharmacy Pro professionals to ensure exceptional client experiences, drive product adoption and maximize customer value across a large portfolio of small-to-mid-sized pharmacy customers. OneScan Pharmacy Pro is our SAAS solution for pharmacy dispensers with smaller footprints.   You will be the primary point of contact for our larger Pro clients, building strong relationships, developing strategies that enhance customer satisfaction, retention and growth while aligning with organizations goals. For our smaller Pro clients, you will ensure your team is providing exceptional customer service, troubleshooting problems, and escalating issues when necessary to ensure customer satisfaction.   This role is operationally focused and scale-driven, and requires strong communication and problem-solving skills, as well as a dedication and solution focused mindset to helping our Pharmacy Pro customers succeed with our software solutions.   Key Responsibilities:   * Recruit, train, mentor, and manage a high-performing Customer Success Pro Solutions team operating in a high-volume, at-scale environment. Create standardized playbooks and workflows for team to utilize as * Set clear goals, KPIs, and performance standards for the team. * Foster a culture of collaboration, accountability, and continuous improvement. * Design and implement scalable processes for onboarding, adoption, and retention. * Provide escalation support to Pharmacy Pro customers via phone, email, and chat, ensuring timely resolution of issues and a high level of customer satisfaction. Escalate complex or unresolved issues to our Solution Engineers, R&D or other relevant departments, as necessary * Troubleshoot and diagnose software, scanners, and network issues related to our SaaS solutions, identifying root causes and implementing effective solutions.  * Document customer interactions, incidents, and resolutions in our ticketing system,maintaining detailed and accurate records.  * Collaborate with cross functional teams to share pharmacy customer feedback and insights, contributing to the continuous improvement of our products and services.  * Drive additional value by identifying additional opportunities for Pharmacy Pro Customer sales. * Build strong relationships with key accounts and executive stakeholders. * Act as a trusted advisor to customers, ensuring they achieve desired outcomes. * Identify and build pharmacy training materials for Pharmacy Pro Customers.    Qualifications:   * 5+ years of experience in customer success or account management with a strong capability in software/ technology operations * 2+ years of experience leading teams responsible for high-volume customer portfolios or scaled service models. * Strong problem solving and analytical skills, with the ability to troubleshoot and resolve technical issues effectively.  * 2+years of leadership experience managing teams * Hands-on experience with automation, AI tools, or workflow optimization in Customer Success, Support, or Operations (e.g., ticket routing, knowledge management, proactive outreach, analytics). * Working knowledge of operating systems, networking, and basic software troubleshooting techniques.  * Familiarity with SaaS solutions, cloud-based technologies, and common IT tools.     Preferred Qualifications:   * Experience in the supply chain, logistics, or compliance industry.  * Proficiency in multiple languages.  * Excellent communication and interpersonal skills, with a customer-centric approach and the ability to empathize with users.    Physical Requirements:   * Prolonged sitting for extended periods of time. * Frequently use of hands and fingers for typing, mouse operation, and other computer-related tasks. About Us:   Welcome to LSPedia, a global software (SaaS) leader at the forefront of traceability, compliance, and supply chain solutions, dedicated to empowering the pharmaceutical and healthcare industries. A Certified Women-Owned and Minority-Owned Business, recognized by Inc. Magazine as Best in Business in SaaS and a Top 5000 growth company, LSPedia is committed to securing the pharmaceutical supply chain and improving patient safety and operational efficiency every step of the way, from manufacture to the point of dispensing.      Our cutting edge software solutions have earned the trust of major players in the pharmaceutical and healthcare sectors, including esteemed organizations such as the U.S. Department of Veterans Affairs, Cencora, Cardinal Health, and thousands more. We take pride in our commitment to delivering unparalleled traceability and compliance solutions that redefine industry standards.