LSG Sky Chefs

Lead lean transformation initiatives, facilitate continuous improvement projects, and mentor teams to operational excellence. | Requires 3-5 years in manufacturing or automotive environments with proven success in lean transformations, along with strong facilitation and change management skills. | Posting Start Date: 11/11/25 Job Title: Continuous Improvement and Lean Production System Manager Job Location: Boston-USA-02128 Work Location Type: On-Site Salary Range: $110,000.00 - 130,000.00 About us LSG Sky Chefs is one of the world's largest airline catering and hospitality providers, known for its outstanding reputation and dynamic approach in the industry. Voted "Airline Caterer of the Year in North America" for 2023 and 2024, we are committed to excellence and innovation, driven by the dedication and expertise of our talented employees. Our team members are the heart and soul of our success, consistently delivering exceptional culinary experiences and outstanding service to our clients and their passengers across North and Latin America. Role Purpose Statement As the Lean Manufacturing Manager, this role is responsible for driving operational excellence within the Customer Service Center (CSC) by implementing and sustaining lean methodologies aligned with corporate policies and customer expectations. The position ensures the continuous improvement of processes, cost efficiency, and service delivery, in close collaboration with regional and corporate teams. The role supports the CSC General Manager in achieving budgetary and performance goals. Main Accountabilities Lean Production & Operational Excellence • Lead the deployment of the LSG Production System across the CSC, ensuring alignment with corporate and regional standards. • Champion continuous improvement initiatives, including Kaizen events, root cause analysis, and waste elimination. • Facilitate lean training and workshops to build internal capabilities and foster a culture of operational excellence. • Collaborate with CSC leadership to define and execute improvement targets, monitor KPIs, and report performance metrics. • Identify cost reduction opportunities and ensure delivery of productivity improvements that meet budget expectations. • Promote cross-CSC knowledge sharing and best practice dissemination across the region. Leadership & Change Management • Mentor and coach CSC department managers and key personnel on lean principles and production system methodologies. • Act as a change agent, driving engagement and accountability for process improvements across all levels of the CSC. • Support strategic initiatives by aligning lean efforts with broader business goals and customer satisfaction metrics. Knowledge, Skills and Experience • Bachelor's degree in Industrial or Process Engineering, or equivalent experience. • 5-7 years of experience in production/process improvement, with 3-5 years in a manufacturing or automotive environment. • Demonstrated success in leading lean transformations and delivering measurable results. • Strong facilitation skills with experience in leading cross-functional teams and workshops. • Deep understanding of lean principles, including Toyota Production System methodologies. • Six Sigma Black Belt, Green Belt, or Lean Master Certification preferred. • Experience in Total Quality Management and organizational change initiatives is a plus. • Excellent analytical, problem-solving, and communication skills. • Proficient in Windows-based software and data analysis tools. #LSGNS LSG Sky Chefs is an EEO and Affirmative Action Employer of Women/Minorities/Veterans/Individuals with Disabilities.

Maintain and monitor food safety and quality standards, conduct inspections, and train staff to ensure compliance with regulations. | High school diploma, bi-lingual in English and Spanish, proficiency in basic software and equipment, and ability to work in cold environments. | Job Title: Food Safety Quality Assurance Coordinator Job Location: Orlando-USA-32827 Work Location Type: On-Site Salary Range: $15.00 - 22.40 per hour About us LSG Sky Chefs is one of the world’s largest airline catering and hospitality providers, known for its outstanding reputation and dynamic approach in the industry. Voted “Airline Caterer of the Year in North America” for 2023 and 2024, we are committed to excellence and innovation, driven by the dedication and expertise of our talented employees. Our team members are the heart and soul of our success, consistently delivering exceptional culinary experiences and outstanding service to our clients and their passengers across North and Latin America. Role Purpose Statement Primary responsibility is to maintain the “Global Quality System” of LSG Skychefs and LHI to ensure the Customer Service Center (CSC) is in compliance with customer, Federal Drug Administration (FDA), US Department of Agriculture (USDA), and Seafood Hazard Analysis and Critical Control Points (HACCP) plans including USDA and FDA regulatory standards. Main Accountabilities • Maintain and initiate all recordkeeping and key performance indicators pertinent to the Quality Department and GQS to include, but not limited to Food Safety, Sanitation, Regulatory Agencies (County Health, State Health Dept. and FDA), internal customers (LHI) and airline customers • Daily monitor of Good Manufacturing Practices (GMPs) for compliance • Verify of coolers and freezer room temperature for compliance • Perform environmental swabs and microbiological sampling, submittal to local laboratory for analysis • Obtain Chef Table samples to verify compliance to specification • Assist the Quality Manager in specific training and daily initiatives addressing quality, food safety, and sanitation issues to drive process improvements • Conduct work station inspections to verify compliance (gold standard verification, specs, sanitizer, food temperatures, HACCP documentation, phf set-up) • Conduct portion control weight compliance to specifications • Conduct inspection checks (dispatch, galley, non-bonded, bonded, equipment) • Verify Hazard Analysis and Critical Control Points (HACCP) logs and other documents are accurately completed on a daily basis • Create charts, trending reports, training materials and visuals • Maintain, monitor standards and train employees in compliance to the Regulated Garbage Standards to meet USDA requirements • Supports the Jump-off (commissary) locations with oversight • Train hourly employees as needed • Perform other tasks as requested Knowledge, Skills and Experience • High School Diploma or equivalent • Bi-lingual in English and Spanish • Proficient in using computer and basic software such as Microsoft, create and maintain trending charts, SOP’s, use of calculator, weight scales, and thermometers, metal detector, ATP testing equipment, mechanical food portioning and processing equipment. • Previous food industry and quality assurance experience a plus • Ability to work in cold environment (<40*F) • Ability to work with minimum to no supervision, act in liaison of the Supervisor, self-starter, and problem solver. • Ability to lift/push a minimum of 25 lbs. • Strong mathematical, analytical, verbal, written, interpersonal and organizational skills • Ability to work in fast paced environment with large groups • Must be flexible to work weekends/holidays #LSNS LSG Sky Chefs is an EEO and Affirmative Action Employer of Women/Minorities/Veterans/Individuals with Disabilities.

Lead employee experience initiatives, partner with operations and HR, manage onboarding programs, track engagement KPIs, and support new hires onsite. | Bachelor's degree, 3+ years HR or employee engagement experience, strong communication and project management skills, and comfort in a production environment. | Posting Start Date: 8/18/25 Job Title: Manager Employee Experience Job Location: Dallas-USA-75261 Work Location Type: On-Site Salary Range: $78,242.67 - 97,803.34 About us LSG Sky Chefs is one of the world's largest airline catering and hospitality providers, known for its outstanding reputation and dynamic approach in the industry. Voted "Airline Caterer of the Year in North America" for 2023 and 2024, we are committed to excellence and innovation, driven by the dedication and expertise of our talented employees. Our team members are the heart and soul of our success, consistently delivering exceptional culinary experiences and outstanding service to our clients and their passengers across North and Latin America. Position Overview We're excited to introduce a new and highly visible role at LSG Sky Chefs, Employee Experience Manager, that will play a pivotal part in shaping how our team members experience work from day one and throughout their careers. This position is key to building a strong, people-centered culture and delivering a consistent, positive onboarding journey and workplace experience for our diverse team. As the Employee Experience Manager, you'll serve as the voice of our employees, partnering closely with Field Operations and HR to surface insights, champion engagement, and drive initiatives that foster connection, growth, and retention. You'll work on-site in our Customer Operations Service Center, which services our client, American Airlines, and will maintain a strong presence on the production floor to stay closely connected with frontline staff. • Work Location: onsite @ our LSG Sky Chefs facility on the grounds of DFW International Airport • Work Schedule: Monday through Friday but must be flexible to work additional hours or days as needed outside the standard schedule, including nights and weekends What You'll Do • Establish and ensure successful, productive, collaborative partnerships with local operations leaders and corporate partners to bring employee experience awareness into their processes, communications, and strategies. • Design and execute employee experience initiatives such as focus groups and surveys • Effectively introduce and present programs to leadership and cross-functional departments to ensure alignment and support prior to implementation • Design and execute effective initiatives focused on program improvement and increasing engagement - focus groups, surveys, etc., • Lead the partnership with operations leaders to launch and support the "Buddy" new hire onboarding program in their departments. • Meet with new hires on a weekly basis to recap and evaluate orientation and training, answer questions, and address concerns. • Lead the weekly Employee Experience Internal Feedback Loop (IFBL) meeting to address new hire orientation evaluations and program updates, feedback and ideas with leadership • Track and report weekly KPIs via the Employee Engagement Scorecard, sharing trends and insights with senior leadership • Be a supportive point of contact for newly hired employees. What You'll Bring • Bachelor's degree or equivalent work experience • 3+ years of experience in human resources, employee engagement, or relevant experience required • Aviation, hospitality, catering/food production or high-volume operations experience highly preferred • Comfortable working in a light production/food production-focused environment • Experienced supporting and engaging a large, diverse, and predominantly operations-focused workforce • Highly skilled in developing impactful presentations and delivering them effectively to diverse audiences • Strong influential leadership and project management abilities; capable of driving initiatives from concept to execution • Collaborative, people-first mindset with excellent interpersonal and communication skills • Agility to adapt to shifting priorities and evolving business needs • Proficient in Microsoft Office tools (Excel, Word, PowerPoint) LSG Sky Chefs is an EEO and Affirmative Action Employer of Women/Minorities/Veterans/Individuals with Disabilities.