Lowes

Lead and manage merchandising service teams to execute merchandising strategies and ensure efficient project completion. | Requires retail customer service experience, team leadership, and preferably supervisory and merchandising experience. | Key Responsibilities• Team Leadership • Schedules Merchandising Service team and manages resources for the team to drive efficient project execution in fulfillment of the overall Merchandising Service strategy • Guides Merchandising Service Associates (MSAs) around project priorities, scheduling, expectations, and needs (e.g., materials, supplies, time) • Delivers onboarding and training, provides on-the-job coaching, and mentors MSAs • Coaches MSAs on performance • Creates tailored developments plans for MSAs by analyzing metric and individual strengths, weaknesses, and needs • Handles disciplinary actions and proactively partners with HR business partner • Manages project, travel, display, fixture expenses and weekly payroll • Identifies and resolves project and/or store-level issues using available resources • Summarizes and communicates project information, updates, and feedback on project execution with store team, field leaders, and corporate teams • Identifies opportunities to improve efficiency, merchandising, and displays to be shared across the district, region, and enterprise, as appropriate • Lead team to merchandise our live goods in garden centers • Lead teams ranging from 11-21 people • Collaborate with Field Project managers on large third party labor projects when needed • Customer Service • Provides SMART customer service at all times through the daily execution of Lowe's customer service policies, procedures and programs • Seeks out customers to understand his/her needs and assists in locating, demonstrating, selecting, carrying, and/or loading merchandise • Listens to and responds knowledgeably and promptly to customer and employee questions by taking them to areas of the store and walking them through projects when necessary • Demonstrates sincere appreciation to customers • Communicates information to customers regarding all stock, special order merchandise, feature benefits, application, and warranty information related to Lowe’s programs • Supports those that directly help customers by providing the tools and resources needed • Lead daily price change execution, audit and update price labels inside and outside the store • In-stock • Oversees that merchandise is stocked, fronted, and fully packed down in assigned area according to planogram • Confirms that all signage, reorder stickers, pricing, and product information is accurate • Confirms all product displays, resets, and bay integrity efforts are completed according to Lowe's specifications, planograms, and merchandising and safety standards • Collaborates with receiving departments in assigned stores to establish or revise the staging process for reset product and product support materials • Leads efforts of buyback items and ensures they are pulled, prepped, and ready for shipping • Oversees the proper processing of damaged products • Clean and Safe Stores • Detects common signs of shoplifting, theft, and other security risks, and promptly communicates them to management and/or Asset Protection • Ensures compliance with housekeeping standards and programs (e.g., Zone Recovery) to maintain cleanliness and organization of store and working areas • Maintains a safe and secure work environment, which may include conducting daily safety reviews, noting hazards, keeping aisles clear, and securing doors and gates • Adheres to all safety requirements relevant to one’s regular job duties: top stock safety, reinstalling safety cables, use of aisle blockers, a tether line on power equipment, spotters, and safety devices • Operates store equipment as needed depending on one specific role and department (e.g., Zebra phone, telephone, paging system, copiers, fax machines, computers, CCTV surveillance system, key cutter, panel saw, paint mixer, flooring cutters, compacter baler) • Maintain point-of-sale signage including bin plus beam label stock ensuring all bin locators are placed and price changes are activated • Follow state-specific guidelines on price changes (Pricing Policy SF-06) Required Qualifications• High school diploma or GED General Studies or equivalent years of experience in lieu of education requirement, if applicable • 2 Years Customer service or retail experience in a fast-paced retail environment (or 1 year of Lowe's store experience) • 1 Year Experience as a team lead or leading others in an informal capacity Preferred Qualifications• Supervisory experience including coaching/training and evaluating the performance of direct reports • Merchandising experience including reading planograms, setting up and tearing down displays • Experience operating power equipment such as lifts, order pickers, and similar equipment About Lowe’s Lowe's Companies, Inc. (NYSE: LOW) is a FORTUNE® 100 home improvement company serving approximately 16 million customer transactions a week, with total fiscal year 2025 sales of more than $86 billion. Lowe's employs approximately 300,000 associates and operates over 1,700 home improvement stores, 530 branches and 130 distribution centers. Based in Mooresville, N.C., Lowe's supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. For more information, visit Lowes.com. Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.

Lead branch operations, manage associates, and drive business results through cross-functional collaboration. | Requires 5+ years leading associates in warehouse or retail, 3+ years managing P&L, and experience with cross-functional teams and software systems. | Your Impact at Lowe’s As the Branch General Manager (BGM), you will be a key member of the leadership team, coaching and training associates, delegating, following up on daily tasks, managing performance, and ensuring adequate department coverage managing the daily operations of the Branch. This role includes building and supporting a branch culture, in partnership with key stakeholders, that is aligned to the Lowe’s mission and behaviors where employees are engaged and inspired. This leader is also responsible for maintaining a strategic view of branch talent needs, recruiting, and developing talent. The Branch General Manager drives the execution of operations strategies, analyzing relevant data to inform branch specific strategies, supporting customer service, proactively addressing branch needs, and acting as the Lowe’s brand ambassador for the community. How We Support You As an industry leader, we invest in the people and technology needed to grow and win as a team. • Grow Your Career: We foster a culture that embraces continuous learning, empowering you to develop your skills. From lateral moves and promotions to a new career field, we can help you shape (and own) your future. • Culture of Belonging: Our teams enjoy a positive work environment where leaders support and respect you, and associates genuinely appreciate each other. • Financial Future: We invest in you – own part of the company with our optional Employee Stock Purchase Plan, or participate in our matching 401k plan. • Bonus Potential: When we win, you win. We award front line workers discretionary and profit-sharing bonuses when we succeed. • Health and Wellbeing: We offer paid time off for vacations, holidays and sick time, as well as access to top-tier medical, dental and vision insurance. For information about our benefit programs and eligibility, please visit https://talent.lowes.com/us/en/benefits. Your Day at Lowe’s In this role, the BGM is responsible for hiring, training, coaching, motivating, and driving engagement of warehouse, driver, and branch associates. In addition, the BGM partners with sales teams in the field and the support team members to achieve business goals. The BGM manages the flow of products both in and out to provide the highest level of customer service. The BGM also works closely with cross-functional partners in HR, Asset Protection, and Sales to execute the Lowe’s Pro Supply business strategy within his/her Branch. Key Responsibilities • Influences overall business results by building and maintaining cross-functional partnerships with Human Resources, Safety & Asset Protection, Sales and Support Teams • Actively identifies barriers to performance and uses available cross-functional resources to help diagnose issues and remove barriers • Leverages financial reports and business data to support decisions that positively impact key branch metrics • Creates a climate that supports training and development by identifying employees' training needs, supporting enterprise-wide and branch-level training initiatives, removing obstacles, and providing access to developmental resources • Promotes continuous improvement by seeking feedback and addressing opportunities on own leadership and performance Minimum Qualifications • 5 years of experience in leading Associates in warehouse, distribution center or large retail environments • Minimum of 3 years of experience managing P&L • Experience building and maintaining cross-functional relationships in a matrixed environment • Experience with software applications such as Microsoft Office and/or a Warehouse Management System Preferred Qualifications • Experience in recruiting, developing and retaining effective teams. • Experience in managing resources, time and budgets • Experience in working cross functionally, identifying, and resolving significant process improvement opportunities. • Experience taking a lead role in a corporate-led initiative or leadership experience in another Lowes Supply Chain network facility. • Bi-lingual skills, if applicable to the facility Schedule Requirements • Available to work a set schedule that may be changed by management based on the facility's needs. • May be asked to work mornings, afternoons, nights, and/or weekends based on the facility's needs. Working Conditions Environmental factors vary by location. You may be working in both inside and outside weather conditions. Exposure to varying climates, including extreme heat or cold, wet, damp, humid, windy, or drafty conditions, is possible. You may be exposed to constant or intermittent noises in addition to moving or shaking objects and equipment. Lifting methods vary based on role, weight, and volume. Associates must follow guidelines, limiting single lifts to 70 pounds. Team lifts are used minimally starting at 70 pounds or when needed. Powered equipment should be used as required, with proper training or assistance from a trained coworker. Pay Range: $101,100.00 - $168,900.00 annually Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit https://talent.lowes.com/us/en/benefits. Associate Benefits (https://talent.lowes.com/us/en/joining-our-team) • Working at one of the largest retail companies has its perks. We offer exceptional benefits and wellness programs for eligible full-time and part-time associates, tailored for many different lifestyles. Our benefits range from health, vision and dental insurance to paid vacation, tuition assistance and parental and family-building benefits. Plus, we offer learning and development opportunities to help our associates grow their skills and achieve their goals. • Health, Dental and Vision insurance • Life and Disability insurance • Paid time off based on role, tenure, and locality, including vacation, holidays, sick and volunteer time • Flexible spending and health savings accounts • 401(k) Retirement account with company match • Employee Assistance Program with concierge, work/life services and no-cost counseling for all kinds of needs • Education support programs, including tuition assistance and trade skills scholarships • Business Travel Accident insurance • Maternity and Parental leave • Adoption assistance • Lowe's Associate Discount and broad discount platform • Other discretionary benefits (based on eligibility) include annual bonuses, enrollment in Lowe's Employee Stock Purchase Plan and/or deferred compensation plan, and grant awards About Lowe’s Lowe’s Companies, Inc. (NYSE: LOW) is a FORTUNE® 100 home improvement company with total fiscal 2025 sales of more than $86 billion. Lowe’s employs approximately 300,000 associates and operates over 1,750 home improvement stores, 540 branches and 120 distribution centers. Based in Mooresville, N.C., Lowe’s supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. For more information, visit Lowes.com. Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.